Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Alison Fort Worth, TX

Replacing an appliance we had to wait A MONTH for Lowe‚Äôs gift card to come through email. It was ridiculous. Are we really supposed to live A MONTH without a major appliance? Horrible.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 22nd, 2021

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Francisca Kenyarko Tulsa, OK

They take care of u in all ways to find the best solution to ur problem/needs. Best company I know of and will recommend üëå ‚ò∫

5 years ago

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gail glass Dripping Springs, TX

I have been working with CHW for two months to get my dryer repaired. There have been two technicians out and they both gave the same diagnosis. The required parts to repair it have been discontinued but the manufacturer. CHW refuses to resolve this matter.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 21st, 2021

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William Sierra Arlington, TX

They get back to my email in a very prompt time. The company‚Äôs they‚Äôve sent to handle my issues have been very good company‚Äôs.

5 years ago

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Sylvia Deng Richmond, TX

My AC broke down around early morning, I filled out a fix require ,the repay is very fast and the service is very good.

5 years ago

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Randy McKee Munford, TN

Can't get a "clear english speaking" customer service rep for one thing! Also, I had a repair done on my dryer and it quit working with the same issue 31 days later and the pakistani guy named "eric"(?) Ha!, said it was beyond the 30 days and I would have to pay another service charge! I WILL NOT renew this contract and I don't care how many free months you offer!!!!!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 21st, 2021

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Terry Fontana Killeen, TX

Still waiting on reimbursement . I got 5 different stories from 5 different people. First it was 3 to 5 days, then it was 12 to 20 days, then 13 to 30 days and finally up to 45 days. I was the charges would be reversed on my PayPal credit card, then I was told a check was issued. Just a big mess. Very disappointed, considering up to that point everything was fine.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your policy, our records show that the reimbursement has processed back to the credit cad we have on file.

Sep. 22nd, 2021

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BRENDA M TURRENTINE Tucson, AZ

communication is key for me! and there is not a good way to communicate. details are not given until asked. this is my first claim with Choice, so ask me again after solution

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 21st, 2021

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Verified Customer

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Jan McDonald Harlingen, TX

;'By using on line contact it is fast and easy. I have received a response very quickly and am usually contacted by contractor the same day.

5 years ago

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Verified Customer

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Klaus Maruska Janesville, WI

Well you do not honor the claims I requested and the one you do honor it takes a month from start to hopefully finish and the techs you sent are more qualified to be the 3rd installment of the movie Dumb and Dumber since they have yet to fix the problem

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 22nd, 2021

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jehanbux mehta Missouri City, TX

Within two hours of my filing a claim for a leak in the vent of my central air conditioner, a technician arrived and resolved the problem.

5 years ago

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Verified Customer

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Anna Ray Dumfries, VA

Choice Home Warranty has very knowledgeable and professional techs correct who are able to correct problems in one visit.

5 years ago

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Verified Customer

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Cindy Walker Fort Wayne, IN

We have used Choice several times & just renewed our contract. Overall we have been satisfied. Response times seem to have improved.

5 years ago Edited January 10, 2024

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Robert Wesley Browne Bonaire, GA

Several calls for repairs, quick response and speedy repairs. a=VERY Satisfied. Member for 3 years, best insurance I ever purchased.

5 years ago

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Verified Customer

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David Switzer Severna Park, MD

Customer support is great because of the rapid response. I had a plumbing leak and they sent a plumber that was not very qualified, so I'm gonna have to review the work.

5 years ago

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Verified Customer

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Melda Jonesboro, GA

Denied 1st claim unjustifiably. 3rd claim, technician appeared to be incompetent. Didn’t respond to client’s phone calls. Didn’t respond to CHW authorization to complete repairs.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 15th, 2021

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Verified Customer

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Sam C Peters West Palm Beach, FL

2 Choice covered appliances failed within 3 weeks and both repaired/replaced by Choice Warranty with no hassle or extensions delays

5 years ago

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Verified Customer

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Michele Mall Catawba, NC

Customer care was excellent. Service person excellent. But really didn't need to file a claim because my problem wasn't covered.

5 years ago

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Verified Customer

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Michelle Smith Columbus, OH

Choice Home Warranty really came through for me. I was able to have my refrigerator, and my clothes dryer fixed in a timely manner.

5 years ago

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Denise Tubangui

Horrible, cannot reach by phone, have to use internet. They hardly pay anything. I had the for 3 years + and refuse to renew. The last contractor I had out I had to pay because Choice refused. I even had to make an appointment on line to talk to an adjuster and then they didn‚Äôt call so here I went again to go on line and schedule another appointment. They are rude. Do not subscribe with choice.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly. We regret losing you as a customer.

Sep. 15th, 2021

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Verified Customer

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Linda Salutric Hampshire, IL

Very quick response, good local professionals, and you know your co-pay up front so no worries about what things might cost

5 years ago

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James C Thomas Eva, AL

They were very prompt in responding to my request for service. I received a call from the service provider the same day.

5 years ago

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Verified Customer

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Brenda

They got a technician out right away and I appreciate that

5 years ago Edited January 10, 2024

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Verified Customer

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Betty Gercken Jacksonville, FL

I can't find the right words....prompt, helpful from first phone call to end of project. Very nice service people...very satisfied

5 years ago

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Verified Customer

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Samantha Strasburg, CO

The warranty seems like a good plan, but we have submitted 3 requests for service and so far only one has been successfully completed as schedule. We have had 2 cancelled the day of the appt because it turns out the technicians don't work on the brand of equipment.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 15th, 2021

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Josh Delmonico Alexandria, VA

They are sometimes difficult to get to approve repairs and replacement payment is low compared to the replacement cost. Overall they are more concerned with paying less out than taking care of their customers.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 15th, 2021

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Verified Customer

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Susan Horton Mansfield, TX

If an appliance fails and can no longer be repaired, Choice gives a ridiculously low amount towards the purchase of a replacement. Other home warranties I’ve had purchase a unit with similar features of yours AND install it. Choice didn’t even install my new microwave.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 15th, 2021

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Verified Customer

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Hugh Kessler Lincoln Park, MI

I've been waiting for about a month to get an electrician to come out. They say they don't have one, but to use the option to hire my own. I'm just worried if I do I may not get it paid in full minus my deductible.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that an appointment has been scheduled for Wednesday September 15th, 2021.

Sep. 15th, 2021

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Verified Customer

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Paul Glenn Seabrook, TX

Choice makes it very easy to file a claim and the are very fast in processing it and finding a local pro to take car of the issue.

5 years ago

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Verified Customer

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Suzanne M Schwartz

I appreciate the technicians that Choice Home Warranty connects me to but getting through to Choice Home Warranty is difficult and getting called back is almost impossible.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 15th, 2021

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Verified Customer

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Maia Collington Myrtle Beach, SC

I was given an appointment with a professional to address my issue in a short amount of time and they worked with my availability.

5 years ago

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Verified Customer

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Jane Hedge Las Vegas, NV

We've used them a few times and never had to wait long for service. The companies they sent out were very professional and courteous.

5 years ago

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Verified Customer

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Jay Jilot Reno, NV

They take a long time to service requests. Seem to have enough clauses in their agreement to get out of fixing the items. They make money in cancellation fees from their customers. It's next to impossible to get anyone to call you back. Customer service has definitely been trained to deny customer as much as possible. I HIGHLY discourage people to even consider Choice Home Warranty.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 14th, 2021

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Jim Marshall Oklahoma City, OK

We had a problem with our air conditioner. They had a serviceman out quickly and he was able to fix the problem for the minimum fee.

5 years ago

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problems. Rice Daytona Beach, FL

I have used my warranty twice now and so glad I have Choice Warranty. They were efficient and felt comfortable knowing they would fix my problems.

5 years ago

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Pam El Paso, TX

They scheduled a service man in less than 24 hours after I placed claim. Serviceman was prompt, knowledgeable and verynpolte.

5 years ago

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Scott Honolulu, HI

Their procedure of having to approve any repairs before the repair does not work in Hawaii. Six hour time difference does not work as the office is closed before the technician can request the repair. For a rental property we cannot wait two or three days after already waiting for an appointment with the technician.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 14th, 2021

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Verified Customer

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S. Gage Scottsdale, AZ

Both claims were handled courteously and efficiently. The service company representatives were timely, courteous and efficient.

5 years ago

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Verified Customer

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Alan Mazzoni Baltimore, MD

Because after a technician came to our home explaining to Choice Home the exact nature of the problem, the Choice home representative told the technician and myself that they would cover the whole cost of the repair. It was confirmed! Then Choice Home went back on their word and said they would only cover the labor cost of the technician. I lost all respect for them doing that and will not recommend them to anyone unless they cover the whole cost after confirming it. Very unprofessional to go back on their word and change their minds. Unacceptable!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 14th, 2021

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LaMonica Jackson Stafford, VA

Choice is difficult to work with and takes too long to fix issues. Unless a part had to be ordered American Home Shield was much quicker at responding to and solving problems. Customer service also isn't what I expect. Choice seems more likely to deny claims. I am not really happy and the contractors sent out aren't very professional.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

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Cameisha S Stewart Spring, TX

The contractors are great. The response time claims is awesome. I've had several claims denied and poorly explained so not sure I want to renew.

5 years ago

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Michele Midlothian, VA

I called them about my garbage disposal. They sent someone out who installed wrong. I had to pay for them to come back and fix it. I don't think they have good communication with their customer service.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

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Anonymous Pompano Beach, FL

Customer support was pretty prompt, efficient, and professional. I had a dishwasher problem, I needed a new circuit box and they were very professional.

5 years ago

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Rashida Little Elm, TX

Everybody was eager to assist me. It is not an issue talking to a representative. Initially one of my claims was denied but I called back a few times to get it resolved.

5 years ago

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Verified Customer

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Josh Saltillo, MS

Customer service is very prompt to respond. I used it a couple of weeks ago for my dryer and air conditioning and they came out right away.

5 years ago

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Verified Customer

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Andrea Crowley, TX

Choice Home Warranty has really good customer service. They come through. They are very reliable. They corrected my problems.

5 years ago

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Verified Customer

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Agnes Apollo Beach, FL

The technician was very friendly. He knew how to fix the problem before it happened. They are the best home warranty I have had.

5 years ago

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Verified Customer

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Christopher And Letticia Fort Worth, TX

My first time using it was for the trash disposal. I was satisfied. It was very positive. The service was good. The price is reasonable.

5 years ago

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Verified Customer

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Linda Las Vegas, NV

Good service. I had a leaking sink and garbage disposal and they fixed it very quickly and replaced the garbage disposal. It was no hassle.

5 years ago

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Verified Customer

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Troy Tyler, TX

Claims are easy to process. It is very easy to get a hold of them. You can do it online and the next day a contactor is here.

5 years ago

Choice Home Warranty Reviews