Choice Home Warranty: Read 46,192 User Reviews From Real Homeowners

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Verified Customer

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Lynn

I had a frustrating experience with my contractor. My old air conditioner needed replacing, but they refused to do it, leading to a hefty cost for me. Additionally, they failed to fix the problem I initially hired them for, and I ended up being charged for their lack of service. I would not recommend them.

1 year ago

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Lorraine

Very good 👍🏼 ** I was scheduled and the company called but I canceled because my freezer started working again.

1 year ago

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Edwin

The person that came out to fix my problem didn't fix it. When I got home from work, they were looking for other things to fix. Not a good experience. I called my own person, and they fixed the problem right away.

1 year ago

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Carlos

I have only had one problem to consider with choice so the sample size is small. They did approve my repair so that says something for them

1 year ago

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Timothy

CHW absolutely sucks. My a/c went out. They never told me that I would have to pay almost 5k to have it replaced, when I signed up , they told me that all I would have to pay is the service charge. $75. Stay away from these crooks

1 year ago

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Robert

Technician they sent was knowledgeable and professional. He explained the issue and was able to resolve the leak.

1 year ago

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GEORGIANA PELLEY

So far I have had good luck with choice once my appointment is initiated and put in too place that's the hardest too get through

1 year ago

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Lois Stone

I’m very disappointed that my ceiling fan was not completely covered. The electrician was great, but I would not recommend Choice home warranty to any of my clients. First American would’ve covered the whole Ceiling Fan. I’m still waiting for my $250 which I have not received yet.

1 year ago

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Verified Customer

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Anna Iannelli

I was disappointed that my washing machine issue wasn’t under Choice warranty. I pay for this every month/year and it doesn’t seem to benefit Me whatsoever.

1 year ago

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Nadine Bennett

Both service guys were nice & friendly. First time I have used this service . Well worth the monthly premiums.

1 year ago

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Shannon H

Creating a claim is easy, the service ticket is put in quickly and the issue is resolved quickly. Thank you!

1 year ago

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Eilene

I don't like it when I need service the contractors don't work on the weekend. I end up spending money and losing money because I have take off work. This last contractor needs to come out a 3rd time because the dryer is still doing the same thing.

1 year ago

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Jeff Mitchell

I have only used my warranty twice in a year. I recently had a problem with my dishwasher. CHW elected to not fix it. They only offered me a LOWES gift card for $272. There are no dishwashers less than $ 400 @ Lowes... What a rip. I'll be changing Home Warranty companies when this expires.

1 year ago Edited April 11, 2025

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Verified Customer

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Patsy Lummus

Didn't cover cracked spray arm in dishwasher, didn't fix stove, sent $300 for $1800.00 cost of stove. Got ok to fix ice machine but haven't heard anything from choice in over month

1 year ago

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Karl

The electricians were professional and they did great work. This is the 2nd time I used my warrenty...

1 year ago

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Maria

I put in the work order in the afternoon and they sent a technician the next day and fixed the air conditioning!

1 year ago

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Dora

I like submitting claims online as I often am too busy to call so I like doing this at my convenience

1 year ago

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Edna

Dishonest behavior by some agents uncalled for. Be aware they only listened to what they want when you call to request to cancel a police due to house sale. They prefer to keep charging your credit card instead of actually canceling when you request. Never again

1 year ago

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Linda

I don't like how long it takes for service of a claim. I had a claim for the ice maker on my refrigerator this summer. The part arrived 2 days after the tech was here but couldn't get back to install it for over a month.

1 year ago

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Rita

Wonderful fast repair of my ice maker. The repairman had all the parts with him to make a speedy repair quickly.

1 year ago

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Tiffany

I don’t like how they just go up on price and don’t tell the customer, how u know if I even have that, I maybe cancelling my service.. smh

1 year ago

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Verified Customer

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Terry

I had issues with my air conditioner and the initial technician sent didn't know what he was doing, leading to a denied claim. After expressing my frustration, they sent someone else who quickly resolved the problem. Overall, the service was inconsistent, but the final outcome was satisfactory.

1 year ago

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Verified Customer

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Milburn

The service experience has been mixed. While the technician was professional and resolved my washer issue promptly, I faced significant delays in scheduling an appointment for my freezer problem. The long wait times for responses and service appointments are frustrating, especially when dealing with perishable items.

1 year ago

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Joeratta

I had a frustrating experience with my warranty provider. They offer quick service, but their representatives don't listen and often mislead you about coverage. I was told my above-ground pool was covered, but when I made a claim, they denied it, citing false advertising in their policy. Very disappointing!

1 year ago

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Laneal

I'm very dissatisfied with the service. I've experienced multiple no-shows for a technician to replace my hot water tank after paying for a premium service. Additionally, scheduling issues arose when I needed a toilet repair, leading to further delays. Overall, my experience has been frustrating and disappointing.

1 year ago

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Verified Customer

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George

I had a frustrating experience with the plumbing service. After a plumber cleared my sink, it started leaking due to an overtightened knot. When I requested a follow-up, I was given an appointment for a different plumber days later. This lack of timely service was totally unacceptable.

1 year ago

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Verified Customer

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David

I had a frustrating experience with customer service. My wife was misinformed about our options, leaving her upset. Additionally, when our dishwasher broke, we were forced to wait for an out-of-town repair service that didn't arrive on time and did a poor job. Overall, very disappointing service.

1 year ago

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Verified Customer

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Barbara

I had an issue with my refrigerator not cooling properly. I reached out for help, and someone promptly came out to assist the next morning. The service was quick and efficient, addressing my concerns effectively. Overall, I'm satisfied with the response time and support I received.

1 year ago

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John

When I have a problem it can take at lest a week or more before someone comes to access the problem. Better to pay the extra to get someone here the same day or next day. 1 time it took several weeks.

1 year ago

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Reynold

This is the first time I used my warranty. It was a long, bureaucratic process that took 3 trips by three Sears Appliance Repairman, with two no-shows. I needed to take a minimum total of 20 hours vacation time (5 appointments with 4 hours of waiting time).

1 year ago

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Radcliffe

I am extremely dissatisfied with their services. Switching to another company. Had to wait 5 days in Florida's 104 degrees 😫 heat for technician to come and inspect a/c unit. Had to wait 30 days for Lowes gift card to arrive for microwave to be partially fixed. Unacceptable

1 year ago Edited September 17, 2024

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Verified Customer

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Yoe Gertrude

I like the price but the one claim I submitted was not best company. They were not really the best service overall.

1 year ago

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Mom

Rather than pay going plumbing rates they've left me to arrange my own contractor and did so without fully sharing an ELABORATE process the contractor has to do for you. Now I'm stuck with this selevtion and he isn't very internet savvy. Very poor option and deceptive presentation.

1 year ago

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Verified Customer

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Kelly Anderson

Choice Home Warranty.....You hardly ever talk to a rep they want you to do everything online. Most of the time from the time you submit a ticket until it gets assigned is taking over a week. Over two weeks for Air conditioner in the middle of summer. Three weeks just to get my cloths washer fixed.

1 year ago

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Verified Customer

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Rofaye

We have been with CHW for 16 years. Overall it has been a positive experience as far as home warranties go.

1 year ago

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Ronald

This business model is a scam, I regretted signing up for two good years. A waste of my money especially when you call for service. Each year the service fee goes up and you’re not guaranteed of your service calls are covered.

1 year ago

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Verified Customer

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Ashwani

prompt, curtagious, respectful and having detailed information about the issue in hand , thank you so much

1 year ago

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Verified Customer

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Michael

Choice incorrectly notifies me when repairs will be made. The notices I get from the actual vendor are correct and conflict with those from Choice.

1 year ago

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Jay Norman

The company they assigned to our never showed up. The second company (3 days later) repaired our refrigerator perfectly and in a timely manner.

1 year ago

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Verified Customer

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Donna Goodson

So far, I’ve had a good experience with choice home warranty. I have had two claims and they approve both of them

1 year ago

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Gregory Jolly

Twice Choice sent servicemen out to fix my range. Twice the serviceman stated that they would order parts. Twice when I call to verify if the parts were approved Choice states the servicemen closed the tickets as being successfully repaired.? And I had to pay $85 each time.

1 year ago

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Verified Customer

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Rocco and Toni Small Locorriere

Very easy and convenient to put in claim online. The service providers they send have been amazing.

1 year ago

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Roderick Charlton

Excellent work for the two cases I had. The ac issue was somewhat inconvenient but the job was well done

1 year ago

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Jane Wiley

Easy to file a claim and quick response. Techs that came out to my house were professional, courteous and friendly.

1 year ago

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Verified Customer

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Sal

Case manager rudely talk to you, service not even completed, problem still unresolved and I have been a paying customer for over 3 years. It’s amazing how no one care in the entire company! Shame on us for believing they’re who they say they are.

1 year ago

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Verified Customer

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Robert

Ease of use. Prompt response. Although my claims have been minor. This warranty provides me with peace of mind.

1 year ago

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Bernard

I have used CHW before and have been very satisfied with the response with communication and technician time!

1 year ago

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Jack

Fast service and very courteous, I have no problems with customer service they were great to work with!

1 year ago Edited September 9, 2024

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Roy

They seem to have difficulty in dispatching repair people in a timely manner or at all, in some cases. Also, the quality of some of the repair people they contract with is very suspect.

1 year ago

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Verified Customer

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Raymond

they had to come out 3 different times before they knew the oven was not fixable. since the last guy came ,who said the part is obsolete, I have been waiting for something from them,they send me this survey, but can,t take of my stove. almost a month now.

1 year ago

Choice Home Warranty Reviews