Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Becky Kan Denver, CO

Choice Home Warranty is a very good company. You quick response to my problem is very much appreciated. The only thing is since the technician left yesterday morning until now I haven’t heard back either from the technician or Choice Home Warranty. The technician was supposed to get back to me to tell me the decisions from Choice Home Warranty?

5 years ago

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Jonathan Preiss, DC Dayton, OR

I keep Choice Home Warranties on my rental properties as well as my personal residence. While sometimes they are slow to dispatch service, most of the time they take care of the problems on a sufficient time line. They have saved me thousands of dollars in mechanical breakdown and replacement costs for everything from a bad garbage disposal to replacing a refrigerator or a hot water heater. I'd recommend buying a multi year policy which will save you money on the already reasonable premiums. My multi year plan only cost me $350/yr.

5 years ago

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Gary Davis Mesquite, NV

Experience was from initial call regarding a quote inquiry online. Spoke to Gabriel (sp?) who is an account specialist. He was very pleasant, answered all our questions, outlined all the coverage and he was easy to understand. We just signed up and paid for our first 13 months with Choice Home Warranty so cannot rate service at this time.

5 years ago

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Jennifer Bova Massapequa, NY

So far, most of my appliance issues have been resolved with little difficulty. The local appliance repairman they send is wonderful. He’s very knowledgeable and skilled. Most of the issues have been with my washer and dryer, which are both pretty old, but with some minor repairs, they are working like new. Some things are not covered, but I was able to get some compensation for an AC problem. I’m satisfied.

5 years ago

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William Crestview, FL

I am new to CHW, but so far my experience has been wonderful. The online tools are easy and convenient with quick access to policy information. The response to my claim was immediate and I will update my review if anything changes throughout the claim process.

5 years ago

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Hemangi Gaurang Mazumdar San Antonio, TX

Excellent Service, fastest resolution of the Problems concerning to my Home. And immediate response from the Vendors of Choice Home Warranty to fix any of the Problem concerning my Home in shortest possible time. "Best Wishes to the Management of Choice Home Warranty" Hemangi & Gaurang Mazumdar, SAT, TX.

5 years ago

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David Kaplan Spring Hill, FL

I sleep better now that I have Choice Home Warranty. As my home gets older, I was very concerned about which and when my appliances might fail or need repairing. Things still happen but I can relax knowing that Choice Home Warranty has reliable and knowledgeable repairmen only one call away.

5 years ago

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sara salazar-cordischi Boise, ID

we have had CHW as our home warranty company for a number of yrs...you have always provided us with great service...which is very much appreciated...nice to have you to back us up in a pinch...home appliances do have their moments & always @ the most awful times such as the middle of the night such as right at this moment...!!..

5 years ago

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shaunda miles Athens, TX

Our experience has been great. I love that I can call or email a claim and called the next day with a response of who's coming out. The professionals do great work and no extra money is needed from me. I just pay the $45.00 and my repairs are handled quickly.

5 years ago

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Tom New Port Richey, FL

Went on your website and was just about to move on when Leon S contacted me and he was knowledgeable, courteous and a good salesman. (Please note that). Leon made me an offer which I could not refuse and took the Total Plan for one year.

5 years ago

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James L Reddick Greenville, NC

We have had multiple things go wrong within the first year of our warranty and each time they were fixed with the very next day. Definitely worth the Premium Plan and have saved thousands within the first year. WE are renewing for sure! Keep up the great work!!

5 years ago

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Aida Iglesias Reading, PA

I like CHW for the peace of mind about my appliances breaking down. I don't like this time they were not able to get a technician in a timely manner and it has dragged on too long. I called a service outside but CHW is making the reimbursement process a bit complicated.

5 years ago

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willie mae and moses lynch ,

THANKS,THE YOUNG MAN [DEVONTA] THAT CAME THIS MORNING WAS VERY PROFESSIONAL,#1IAPPRECIATE THAT HE WAS WEARING A MASK THRU OUT HIS STAY,HE WAS VERY THOROUGH IN HIS INSPECTION,VERY PLEASED.IF THERE WERE 10 STARS TO GIVE HE DEFINITELY WOULD GET THEM.

5 years ago

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KimB ,

It was easy to report a concern and I was immediately made aware that Choice Home Warranty was looking for someone to address it. Communication was consistent until the HVAC person had come and addressed the situation. The technician who came was professional and knowledgeable and addressed the situation.

5 years ago

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annette Isbell Sebastian, FL

I love the warranty, You are right on top of things. I called in 2 clams and both times I had a call from repair the next day and they were out here at my house with in 24 hrs. I have found them to be very helpful and very honest. I am so happy with them and I tell every one I know about the warranty co. Keep up the good work

5 years ago Edited September 14, 2021

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Janelle Evans Minneapolis, MN

I went online to ask for a service call on my ice maker but then it said I had to call. So I did & he said he didn't know why it said that because I was in the system. Anyway I expected a call back the next day & in less than 2 hours I got my appointment for the next week!

5 years ago

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Matthew Brown Clermont, FL

The customer service I have purchased the Home Warranty Annie to wake up and my air compressor hat went out and they had someone to come and check the AC unit to find out that my air compressor had went and then the technician informed me that my AC unit was old so I'm waiting to see if Choice Home Warranty is going to fix it

5 years ago

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Evelyn Ochoa Phoenix, AZ

Whish they could take action faster when a/c problems arise especially in the state of Arizona!!! My A/C unit wasn’t working for an entire week I work from home and and my son goes to school online my house was extremely hot and I had to work and sleep under those conditions that is the worst experience ever! It took an entire week to order the part when I called after a week to see if part was in they stated it was not! Luckily the tech stated he could get the part. But that shouldn’t of happen if the tech wouldn’t of had the part the plan was to keep me waiting longer??? no one knows how bad it is to be without an a/c inside a house with a temperature of 98 until they experience it themselves. Choice warranty has to be able to work faster when big problems like A/C units brake especially in the state of Arizona. Because of that horrible experience I’m not a happy customer.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 21st, 2020

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Chad Knoxville, TN

Fridge was leaking water on floor on Tuesday. Placed an email request for service Tuesday afternoon. Serviceman arrived at 8 and he had the right valve on his truck but had to retrieve a hose from a nearby store. Was repaired by 9:30!

5 years ago

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Karen M Madison St Louis, MO

I have requested home repair for a leaking pipe in the basement. Choice has offered me the Claim Reimbursement Process. The plumber will be out this week to send his information to Choice Home Warranty. Once the repair is made and paid for by Choice Home Warranty you will continue to get a great rating.

5 years ago

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IDA V. ST. HILL Waldorf, MD

The young man from BNR Plumbing was very prompt, professional and efficient, He explained everything to me and made what was done very clear. I would recommend his company for future reference. Thank you Choice for choosing BNR Plumbing and for replacing my hot water heater. IVS

5 years ago

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Louis Murrell Lithonia, GA

Outstanding service! Customer service was very exceptional, professional, courteous and polite. The claim process were completed and process in a matter of minutes. I recommend choice warranty to all my friends and family.

5 years ago

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Debbie Ventnor City, NJ

I did my research on home warranty companies. Choice was rated #1. I now understand why I have had to call twice since I got our new home and both times no problem just a blessing. Would definitely recommend. them without hesitation. Debbie

5 years ago

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Florida Fresh Meadows, NY

Excellent experience. My A/C stopped working Friday evening, the beginning of Labor Day weekend. Panic set in thinking I'd have to wait until after the weekend for a visit. CHW representative processed my claim and assured me a company would call. Saturday morning AiRTS advised a tech would arrive by 2pm. Thank you.

5 years ago

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Marcia S McDonough, GA

This is my first experience with Choice , and its been nothing but amazing ! From the customer service to the technician that was dispatched to me a well as the quick response and attentiveness to my Ac problem. this service went above my expectations, and I am appreciative!!

5 years ago

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R G Rock Hill, SC

Choice Home Warranty finally got my plumbing issues fixed. They sent JESSE R. of Simril's Plumbing who did an excellent job ! He was very polite, friendly, professional, and knowledgeable! He fixed all our issues. We would highly recommend.

5 years ago Edited September 14, 2021

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janet diaz Boca Raton, FL

i have had this company for many years, up until my current dishwasher repair, I have very happy with the service. My previous repairs have all been done quickly and with professional responses. My current situation with my dishwasher began on Aug. 3rd and it is now 9/3/2020, with out the d/w being repaired or replaced. I have had to be a liason between the service company that CHW sent out and CHW. I have had to contact both CHW and the service company to find out what is going on here. Each company passes this off to the other company. CHW only attempts to contact the other company when I call them or correspond with them via the website. They pretty give me standard responses and still nothing is getting done. I am not sure at this point, if I will continue to use CHW, in the future. Please let me know your feed back on this

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that you have a confirmed appointment for Wednesday September 9, 2020.

Sep. 8th, 2020

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Erik M Sumter, SC

I was frustrated at the start but it wasn’t PTSD was America’s Preferred Warranty experiences, and I apologize. The technical scheduled was outstanding and found problems previously missed by the usual service. It was fast/effective/tremendous. I made the right call by switching to Choice, already determined after one service call.

5 years ago

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Don Maniha ,

My air conditioner went out on Tuesday and I called Choice Warranty and early the next morning a repair man came to my house. He was outstanding and fixed my air conditioner that same morning. He had everything needed on his truck needed for the repair. Outstanding Choice Warranty !

5 years ago

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Terry Adams Anderson, SC

Very pleased to do business with Harry S.......He took his time to explain the services and options available......actually, I decided to cover my second home also. He was professional and deserves a big raise.........Thank you, T

5 years ago

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Blanche Henderson, NV

I’m a new customer. I rated this high, based on A satisfied experience, at the time of signing up over the phone. The person ( Ronald ) Was wonderful. I only called to get information, and I end up paying for our starting warranty. Lol That’s how good he is! I pray I don’t get to use them, at all. But better safe, than sorry.

5 years ago

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K.E. Madison Colorado Springs, CO

I liked how easy it was to open a claim. Additionally, as soon as you knew that you could not send out one of your approved contractors, you gave me the option to arrange the repair with a local HVAC company familiar with my AC system. It was easy to submit the receipt and you quickly approval my reimbursement

5 years ago

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Kaushik Kumar Sirvole Houston, TX

I had a leaky sink/garbage disposal late night. I immediately filed the claim after mid night on the Choice new claims portal. I got an appointment scheduled for 11 AM the very next day. The plumber came in, diagnosed the issue, replaced it within 1 hour. All done by 12 30 AM. Can't ask for any more. thanks Choice.

5 years ago

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Glaudette Williams Gulfport, MS

I was very pleased with the service I received from the plumer that Choice Home Warranty sent to take care of my pluming needs. They were courteous and efficient and they came out the next day after I called your office. Thank you so much for helping me out. I will not hesitate to call again when the need arises.

5 years ago

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Tony Banks Jonesboro, AR

I just ordered my warranty and had one of the most seamless customer enrollment and I also was clear as to what to expect. Thank you for actually making me feel I matter to you. Easy but then again I am paying them, hope if I need to make a claim one day I am afforded respect at that time as well. Thanks for the great service.

5 years ago

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N Cook Jacksonville, NC

My A/C went out and I was given the reimbursement option to have it looked at quickly. I called the company that does my routine maintenance and it was fixed by noon the next day. Reimbursement option was quick and settled right then. Now, I just have to wait for a check to arrive in the mail soon.

5 years ago

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Steve Gendler Phoenix, AZ

I like the fact that I can file a claim 24/7 and get a timely response, including the name, appointment time, and contact information for the service person coming out. The service call cost is pre-set, and when they can't fix it, they replace it exactly as promised.

5 years ago Edited January 10, 2024

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Marina Campbell Nashville, TN

I have used Choice several times since I purchased my plan three years ago. I have always had a pleasant experience with their customer service personnel and all the companies they've sent out to do the claim, have been professional, efficient and nice to work with.

5 years ago

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Herb Pomona, NY

The original plumbers that were to come to my home had a 5 hour window: I waited for 5 hours-they never showed up and did not call. How were they chosen? When I called CHW to advise them they were very attentive and got me an exceptional repair crew who were very professional, and knew their stuff. I gave 4 stars because the original crew should have been vetted better.

5 years ago

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dlaurie Philadelphia, PA

I'm so impressed with how no long time to get response . I applied immediately. Rates are great & customer service s are excellent. Other companies , just to apply had wait time of 1hour or more using their 24hr emergency #. Good thing I had no emergency! Chose you guys after doing research. Great job folks!!!!!

5 years ago

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Daisy P Edwards Richmond Hill, GA

My experience was ok. I didn't get my appliance repaired completely because it was said that the previous contractor made a blunder and they refused to fix my appliance. The contractor was fine except that he opened a part of my wall and did not leave it the way he found it. Since he didn't repair my shower at least he could have put my sheet rock wall back like he found it. I pray my future dealings will be better. Thank you and may God bless you.

5 years ago

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Lee Forbes Savannah, GA

My dishwasher was recently checked out and found to be too expensive to repair with an electrical problem. I was offered $178.00 to replace it. The very least costly Whirlpool dishwasher, with none of the special features as mine Is over $500. On sale. I seem to have no option but to accept the amount offered by Choice Home. This is our first claim.

5 years ago

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Daria K Rhodes Pensacola, FL

I have already filled out one of these reviews and sent it to you. I don't know how much more I can say. The technician was very helpful and friendly. He ran some tests and found the circuit breakers needed to be replaced. He replaced them.

5 years ago

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Matthew Ryan Leesburg, VA

The repair was too costly , so they decided to replace the over the counter microwave. They covered most of the cost , but not the installation ( which is outlined in the agreement, so no foul there). Our case manager, Cheryl H, was delightful to work with.

5 years ago

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Victor Harris Park Forest, IL

The technician came earlier than expected and was polite. He fixed my clogged sink in my bathroom and showed me what clogged it up and offered pointers to avoid clogs. The thing I liked most was he cleaned up behind his ,something your plummers usually dont do.

5 years ago

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JoeV Inverness, FL

So far I'm very satisfied with the services proveided by CHW and its contractors. This company has lived up to its promises, and so far they have not disappointed me. Would I recommend this company to my family or friends? Yes without reservations! JoeV

5 years ago

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robell15 Lawrence, KS

I was able to speak to Todd S today regarding a home warranty policy that would work for me and he was extremely helpful. I obviously haven't used this service yet but am feeling great about the protection it will provide. Todd is to be complimented for his thoroughness!

5 years ago

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Kristi Vinson Kennesaw, GA

I can't speak to the overall rating of our Choice Home Warranty since we just purchased & haven't used the service yet. In terms of the warranty itself, the price seemed in line w/ other quotes in the area for the same range of repair/replacement coverage. We are happy about the peace of mind your home warranty offers should we ever need a repair or replacement. With regard to the sales call, Gary called us very promptly once I submitted online information. Gary was professional, knowledgeable & personable. On one hand, we appreciated the extended offers for longer terms w/ discounted rates. On the other hand it seemed a bit predatory once we declined & stated our comfort level was trying you out for the 1st term before tying up funds on an extended service agreement before we even had occasion to use your service. The continued offers felt akin to car sales, or time shares. All in all I would definitely give Gary an "A" for effort! We were just not prepared to spend additional funds in these volatile times, even though we recognize we were being offered long range cost savings.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Aug. 25th, 2020

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Lois Miller Phoenix, AZ

Our A/C went out during 116 degree temps outside, on a Friday night. We had a technician come out at 7 AM Sunday morning, who fixed it immediately. At this time of year, getting someone to fix A/C without waiting days, isn't easy.

5 years ago

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Linda Chirwa Huntsville, AL

I like the quick response time CHW takes to assign a technician to process the Claim. The technicians I have need assigned in the past have been excellent and professional. Customer service representatives have also been very helpful. To date I have not experienced any problems with Choice Home Warranty.

5 years ago

Choice Home Warranty Reviews