Choice Home Warranty: Read 46,192 User Reviews From Real Homeowners

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Jason

I like how you ordered the parts at your cost and saved me money

8 months ago

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Ronald

Great service with no issues. Repairs were completed quick.

8 months ago

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Ethel

excellent service. Service provider fix my dryer and it is working great.

8 months ago

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Larry Bolden

The service was very professionally done and the technician was kn

8 months ago

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Douglas Stephenson

They look for ways to not pay claims. I have been totally frustrated with them. Their network of repair people is very limited so I have had to look for people.

8 months ago

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Stephen Ferreira

The LG tech was top notch, very professional, I would recommend him to all!!!

8 months ago

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Cherell Austin

Great rapid response and dispatch contractor within 2-3 days of claim

8 months ago

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Rene Juza

Very quick to reply to claim. Very happy with choice warranty!

8 months ago

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Debi Robertson

Great customer service. Quick response time. Great technians. Excellent work.

8 months ago

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Wilford Gore

Response was very quick. Contractor was very professional and knowledgeable.

8 months ago

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Stacy Newsom

The service we received was great. The staff was courteous and prompt.

8 months ago

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Brenda Holmes-Ross

Voice is always on time, customer service is great and the repairs are good.

8 months ago

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Steve

Choice Home Warranty's response both times was within 24 hours.

8 months ago

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Allan And Debra Theaman

Great service and turnaround time. Everyone was very responsive

8 months ago

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Renee Kimbrough

I’ve only used them once so far they take care of my issue without a problem

8 months ago

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Mauricio Guerrero

My issue was resolved and the company you assigned was great too

8 months ago

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Arooj Naeem Washington, DC

My experience with Choice Home Warranty has been positive overall. The service provides peace of mind by covering major home appliances and systems. The claims process is straightforward, and customer service has been responsive. However, occasional delays in service and limitations in coverage for certain items have been noted. Despite these minor drawbacks, Choice Home Warranty offers valuable protection for homeowners.

2 years ago

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Barbara Lyttle Rancho Cucamonga, CA

On 6-15-2023, I called Choice Home Warranty to receive a quote and coverage info. I had the pleasure of talking with Adrian S. He was very professional and answered all my questions. He took the time to explain everything involved with their home warranty program. I appreciate his friendly attitude and willingness to address all my concerns. After checking into other home warranty programs, I chose Choice Home Warranty.

2 years ago

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James M. Brady Tomball, TX

We were pleased with the rapidity that CHW resolved our claim. Within 48 hours they had decided that the range/oven was not acceptable to repair and offered to issue an eLowes card to purchase a replacement. The replacement should arrive within 30 days. Were were disappointed in the amount of the ecard, which amounted to about 1/3 to 1/2 the cost to replace the unit. It will be a help but not what we had hoped for.

3 years ago

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Kathy Brayton Vero Beach, FL

I haven't used the company yet because I just finished the sales, discussion and payment portion of the contract. Three companies were vying for my business, and they all are equally persistent with almost identical ratings. It took all day for me to decide, compare and read the fine print because each of the three companies called and called and called. I then went to the reviews of the 3 different companies, and could have tossed a coin because the top two on my list had an equal number of negative reviews with a very high positive rating. I went with Choice Home Warranty because their (very persistent) sales person took the time to send the contract fine print for his company as well as his competition. Yes, I do read the fine print! I will say that although I went with Choice, they almost lost my business because they criticized their competition while their competition never criticized them. It may be a petty reason for losing business, but openly criticizing your competition and telling me "to be honest with you" just turns me off.

3 years ago

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Nicole Garcia League City, TX

Justin M was exceptionally helpful, professional, and extremely kind. Justin explained the policy to me along with encouraging me to obtain the three-year policy that also comes with six months free as opposed to a one year policy. This will save us a tremendous amount of money. I am extremely grateful to Justin for all of his assistance and guidance. He was amazing to work with!

3 years ago

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JJ Jenkins Eagle Mountain, UT

This company is very responsive when you need them to make a claim. Their price is a great value for your money. They have prompt and friendly customer service. We had a heating and air conditioning problem. They sent someone out within two days to check the system. First they cleaned it and then it worked. That saved us a lot of unnecessary repair costs because nothing was broken. This was a rental and all the way across the country from where we live. It gives us lots of peace and mind as customers and landlords, to know that we can count on them to fix problems quickly at a fair price.

4 years ago

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D G

Absolutely terrible!!! Your refused for everything and then they want to send you to a case worker?! Weeks go by and you finally get someone to come out only to be told that’s not covered?! It was said due to an electrical surge?! Like how you figure that?! We had no power outages at all?! Ridiculous! Scammers!!! Do not waste your money

4 months ago

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art

terrible what a rip off.would NOT pay for a/c system labor at all.then tried driving down prices to make you accept.i'm in my 70's and they let us sit in the heat.please please don't NOT do business with them and tell everyone you know.

4 months ago Edited August 18, 2025

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Diane

I waited four hours on top of putting a claim in on July 16 and my fridge is still not working. It is August 12. No one showed up today for the appointment called the warranty company and they told me to sit at Home still and wait I took time off of work to make sure I was here for this appointment. I should be getting reimbursed.

4 months ago Edited August 14, 2025

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Jean Cook

Prompt service call. Replacement amount too low considering today’s prices. Still haven’t received voucher. Voucher when received is for a company not local.

4 months ago

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Stephen

Claim representatives often rude, uninformed and contradictory. I was placed on hold for 45 minutes then disconnected. Policies presented were often arbitrary and capricious. Could not speak with same claim rep with each call.

4 months ago

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Bob Walters

Most of the time the customer response was quite good on the claims. But as soon as the claims got more expensive the tougher they were to deal with. When my AC completely failed they denied the claim.

4 months ago

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Maritza Amaro

Good customer service, always available if online schedule doesn't work or additional help is needed.

5 months ago Edited August 11, 2025

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Verified Customer

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Pat

Been a customer for almost year. Took care of washing machine problem promptly with no hassle.

8 months ago

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Alonzo

the company you assigned to my claim (BODEWELL APPLIANCE IN NEW ORLEANS0) failed to contact me after waiting 3 weeks for parts then when parts arrived they assigned date and time for repairs no one showed up and NO callback

9 months ago

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Jerson Romero

The first order repair defected in our house and service responded very fast to take care issue.

9 months ago

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Derek

The only complaint i have is that the majority of the time it takes several days to find a technician.

9 months ago

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Suzanne

I put request to have ice maker fixed on refrigerator and paid for service call. Got approval for work to be done and no one ever came back to fix.

9 months ago

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Verified Customer

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Shirley

Quick response to resolve my clogged drainage problem . Technician was thorough and efficient .

9 months ago

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Lynn

Came quickly and job was done. Worker was very friendly and knew what he was doing

9 months ago

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R2

I experienced what I think is unethical behavior and continuous attempts not to pay real covered claims. It is aggravating to interact with the reviewers, for me, really bad experience.

9 months ago

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Mack and Harvey Mann

They do a good job but I will be discontinuing them because of their 18% increase in charges!

9 months ago

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Antoinette Donadio

Thank you guys u made my life a lot less stressful! I recommended my daughter to u aldo

9 months ago

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Asnake Asefa

Not responding back telephone calls quickly Good choice of maintenance service

9 months ago

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Verified Customer

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Christopher

It took 3 visits but choice held strong and covered the clogged sink to its completion, thank you!

9 months ago

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Mark

Easy on line claim process. answered in less than 48 hours and scheduled repair quickly.

9 months ago

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Peyton

They are extremely inefficient and appear to not care about their customers. They will send contractors that are not knowledgeable and will install the cheapest parts/appliances.

9 months ago

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Magalie Casseus

I like choice home warranty because, they responded quickly about your request.

9 months ago

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Khalid And Yolanda Ali

Choice team went above and beyond to accommodate my request after the claim was rejected

9 months ago

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Fred Schanze

Very happy with all the services workers that you have provided us with! Thank you

9 months ago

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Brenda

Choice Warranty is a leading home warranty company. They are very easy to work with.

9 months ago

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Verified Customer

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Mercedita

Need appliance great job.....choice great response time and good choice of contractor

9 months ago

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Joseph

some subs have not been able to correct appliances or plumbing issues. The GE certified subs seem to be able to diagnose and correct problems.

9 months ago

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Pam

I've had a issue with my plumbing for 2 months now can't get the plummer that you have put on my issue and still have not made it to any of the appointments the issue could run into more cost .

9 months ago

Choice Home Warranty Reviews