Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Verified Customer

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Katherine Knoxville, TN

I feel that I saved money. However, I disliked being caught in the middle between CHW and the repair company. Most independent repair men do a good job, have problems with CHW as well. Due to this situation, takes a month or longer to get anything repaired. Most of the repairmen come from 45 minutes away. They get approval but don’t want to go that far for one job. So they wait until they can do several at a time and if they don’t get to your repair that day then the wait is weeks longer. I have heard they give very little for the appliance much less than an insurance adjuster would have to pay.

3 years ago

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Verified Customer

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Allyson Rush

I really like them. Sometimes I forget the payment, and they're very patient on that. They also get somebody out here to fix things as soon as they can, and they're also very flexible if we need to reschedule or something. So we like that too.

3 years ago Edited January 10, 2024

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Verified Customer

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S V E Glendale, AZ

Prices are better than other home warranties I’ve had when I do the 3 year deal. Most things have been covered. A little slow responding with service people but I assume that’s everywhere since the pandemic, but I get better responses when I correspond via messaging. Long hold to get through to a live person. Overall satisfied. If prices stay reasonable I will stay

3 years ago

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Verified Customer

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Ashley Witrago

Submitted my issue, got confirmation the received it. Got an email later that day with company that would come out and got an appt date of less than a week out ( non urgent issue). The company that came out was very professional and fixed issue quickly. Nothing bad to say

3 years ago

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EBrad1

I can't complain about anything the Service was performed within a more than reasonable amount of time without causing any inconvenience to my schedule, and the technician was very professional in ensuring that he explained the problem and steps to take if future problems arise, job very well done.

3 years ago Edited December 12, 2024

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bryan benson Landing, NJ

He came and flushed the hot water heater, nice guy. Asked to use my ladder and my hose to connect it to drain out my basement door. There was no other diagnostic or cleaning of the hot water heater, as I am sure we have some lime build up. With use, we will have to see if the flushing/draining of the hot water heater will make the difference or if addition cleaning of the bottom of the hot water heater is/was warranted. Tech said that he was going to have his company to contact me about putting in a whole house lime filter. They have not done so to date. Hinted it would be by EOD.

3 years ago Edited April 25, 2023

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Debbie Nix NV

Let's really review when I need to use it. Just joined yesterday, price was good. The salesman Matthew was obnoxious, by the way I called them. Wanted to know some coverage details and continously got what's holding you back all we need it a CC . I explained I needed to speak with my husband when he got out of the shower. The guy kept pushing like a car salesman, it was crazy. Depending on where you look Choice has great reviews, then another site they are horrible. I will post a review after I have tried dealing with getting whatever fixed. To ask me to review now is obsurd especially with that kind of salesman.

3 years ago

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Eddie Muller

I have made one claim on my plumbing system. I got results from one call. They responded and I got an appointment on the next working day. The plumber came out and had the situation repaired within three hours. A job well done.

3 years ago

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NancyforCHW Sarasota, FL

This rating is ONLY for the technician from “A Breath of Fresh Aire” and NOT for CHW. I spent hours on the phone trying to get a tech out to no avail. CHW has still not provided me with a tech they would pay for work needed. Very disappointed in the way matters are handled.

3 years ago

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Verified Customer

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Mike Rose Overland Park, KS

With the exception of having to wait a week and a half, the plumber was nice, and very professional. The first visit, he looked at the job. he explained what needed to be done, took CHW's fee and made the appointment to return the next day to do the job.

3 years ago

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Verified Customer

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Tommy

The actual service has been fine - I'm happy with the value proposition offered. However, what is unacceptable is their non-stop incessant email marketing (literally 3-4 emails per day promoting offers to buy a home warranty.) I'm already a customer!!! It's beyond annoying especially in light of my attempts and requests to get them to stop sending me these emails. The company lacks listening and professionalism when they won't remove a current customer from their sales and marketing lists.

3 years ago

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Verified Customer

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Jennifer Abner Winchester, KY

I have 5 stars now since my claim has finally been taken care of. At beginning of claim, which took almost 3 weeks to get someone to my house to fix. They finally did send someone to fix my heat/air and they did a fantastic job and were very knowledgeable. Thank you choice home warranty for sending these people to my home!!!

3 years ago Edited May 15, 2023

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Verified Customer

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B Try

The personnel were cordial and knowledgeable. The first estimate of time to complete the job from start to finish was a bit short, which I thought it was at the time we were talking. Therefore I was not disappointed when it took extra time to get delivery. The installer did an excellent job of removing the old and installing the new water heater!

3 years ago

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Verified Customer

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BUDDY Fort Wayne, IN

I have been with choice home warranty for over 5 years and in that time I have had only two times when I needed their service. They gave me great responses and my problems were handled very professionally and they asked if everything was ok. I appreciated their concern.

3 years ago

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Lisa Lee Niagara Falls, NY

I dislike the fact that the warranty would rather try to “fix” junk that is going to end up needing to be replaced anyways; instead of replacing it. The cost of the warranty and the fact that it’s a “fix” only kind of policy seems rather high priced. I paid for the “top of the line” and added on pool and spa coverage. Seems I’d be better off putting my money into a “HOME Repair Account” because I had to pay regardless. Ultimately, I blame myself for not researching the policy further before purchasing and I also blame the warranty company for not really being honest about the coverages and letting me waste money.

3 years ago

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Milton Fritschle Jacksonville, FL

Chris was very helpful during the renewal process. However, I printed out the sheet showing the new contract and it shows my contact term of 08/03/2011 -10/03/2023 which of course is incorrect. I would like the company to send me the same sheet with the correct dates. Thank you.

3 years ago

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Lilian Henderson, TX

I saved both on the monthly premium and the service call. Choice home warranty gave me the same coverage as my previous warranty at a much lower price. I was also given other options to save more money but there was no pressure to buy.

3 years ago

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Brian Ashley Hedgesville, WV

I've had CHW for several years and tried other home warranties. CHW has always been there for me with customer service and competitive prices. They have always worked to get me the price I wanted for my home. So far to date I am a very happy long time customer.

3 years ago

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Darrell Broughton Meridian, ID

I called to find out information about your services. I spoke to John who was very professional, friendly, and very acknowledgeable. He explained all of the various plans in a way I could easily understand. I chose the one that fits my needs.

3 years ago

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Abhishek Chaudhary Salt Lake City, UT

The process to set up insurance was very easy and agents I spoke to were very professional and explained all the benefits, inclusions and exclusions sand I was able to make a call very quickly. The agents made me aware of the ongoing offers and long term insurance plans and benefits and I'm overall happy with the process.

3 years ago

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Lydia Hammond Columbus, OH

I’ve only dealt with the customer service so far, so I can’t speak for the actually service that is going to be done. That being said customer service was very quick, friendly, and knowledgeable. No wait time to speak to anyone which was a plus.

3 years ago

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Verified Customer

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Roxanne Lloyd

Best thing I ever did was get this warranty. They are prompt getting to the appropriate repairman. The one they have send is very good at diagnosing the problem and getting things fixed in record time. We are very pleased with our warranty.

3 years ago

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Verified Customer

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Maryellen Claremore, OK

I am on Social Security so the price fit my budget. I decided to try it for a year and if they did good and I could depend on them, then I would continue my business with them. I’ve been with them about five years now and I’m very pleased.

3 years ago

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Verified Customer

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Mark Kyiv, 30

When we purchased our home, the sellers purchased this warranty for us. It was very nice when we had to use it and they found the repair man for us. I think they have been very fair on their repairs. After the first year, we renewed it. They have always been quick to help us.

3 years ago

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Verified Customer

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Justin

I don’t like that I can not speak to anyone in the United States, no matter what you will be talking to people over seas. Other than that I’ve had my dryer repaired, I was very impressed with how quickly that got done. I had a plumbing issue, that took weeks to get some one to come out.. that could have been avoided had I been able to talk to someone locally, that actually understood the problem..

3 years ago

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Verified Customer

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Alice New York, NY

I love the value for the money. I love that someone always answers the phone when I call or calls back within a few minutes. I love that my co-payment is low for a service call. I love that there are plans where my premium can stay the same year after year. I have had many, many items repaired or replaced over the years, and I wouldn't be without a home warranty.

3 years ago

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Verified Customer

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Robert Enterprise, AL

Great home warranty service company that stands by their service. They have always responded in a timely manner and kept me informed every step of the way, If you need home warranty coverage, do NOT hesitate to give them a call.

3 years ago

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Verified Customer

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kerri baur Claymont, DE

i am giving a 3 because for the appliances that i needed repaired the service was great. but, on the other hand the only reason i am not giving a 1 is because the case mangr has seemed to really try to help. i have had 3 technicians now and my problem has still not been repaired. prior to the 3rd tech i was given the choice to use my own tech but that same day before i could even respond, that option was removed. it has been over a week and we have not heard from the tech that came out. we are at the point of doing the repair ourselves and the thought of joining that lawsuit has crossed my mind. the process of this case has been at the least embarrasing and shameful.. we now will refuse to pay anything out of pocket. VERY DISSATISFIED.

3 years ago

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Kristine Kasubienski Lorain, OH

I was having issues and had to escalate to Resolutions. The Supervisir who handled my problem was PROFESSIONAL, KNOWLEDGEABLE, AND SO VERY COURTEOUS. He took care of everything and made it all right! At the beginning I was annoyed and angry, and he managed to bring my situation under control and turn my whole outlook around! Well done!

3 years ago

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Christine Babkirk San Antonio, TX

CHW has been very helpful recently. They are very timely in getting the ball rolling when you put in a claim. However, they use some of the most flaky companies to do the work. If you have an issue with one of their service/repair companies they will try to get another one assigned. The process itself can take a few days. First a repair person comes out to assess the problem. Then they have to get the approval from CHW to do the work. Then the company will schedule the repair. Takes longer if you have to wait on a part. Of course if CHW can’t get a company to do the job, they will allow you to find your own company. I tried this route before and it was a big hassle. Many repair companies don’t like dealing with any homeowners warranty companies.

3 years ago Edited May 18, 2023

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Dwight Hill Austin, TX

I had been with Choice Home Warranty for over 3 years. I recently had a issue and it was taken too long. The customer service reps wasn't listening and I ask for a supervisor. When the supervisor "Soraya" came on she made everything better and listened to me. I was going to leave but did not because of her. She was awesome 👌

3 years ago

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Dan Hallgren Omaha, NE

I continue to be amazed! Choice in my opinion is the best warranty program I’ve ever purchased. True to their word, fast and reliable. Always send professional and timely contractors to repair. Choice is worth the money if for nothing more than I don’t have to deal with jerks who claim to be professional and never show up.

3 years ago

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j.harris Media, PA

I felt it took too much time trying to get the machine to understand what service I needed. After the first two tries it should have been sent to a human. The rest of the exchange with a human went well. Now, I am waiting to have it assigned. Since everyone works, I hope the assigned time will come early enough for us to make arrangements to be home.

3 years ago

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Verified Customer

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Dennis Bruzina Jacksonville, FL

Our inside HVAC air handler went out on 3/16. The new unit had to be ordered, but did not get installed until 4/3. Do the math. Warning #2 is that the outside unit HAD to be replaced as well, on our dime. (cost ? $2700 +/-) The good news is that it was not too hot or cold. The new unit seems larger, so we are getting used to a much stronger fan noise inside, though the outside is much quieter. The tech used by CHW has been awesome - otherwise the scores would be lower. Bottom line ? It would have been worse without the warranty, but makes me wonder what 'fine print' will happen on the next repair, like if the fridge is working but not the freezer - will I be paying half again? Makes you wonder......

3 years ago

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Timothy Mcquaid Anaheim, CA

The service Choice Home warranty delivers as advertised. I had a issue that I called on and a contractor was called and the repair was completed as promised. I have used this service several times and the repairs were made with little or no issues. Very satisfied with the service and well renew my contract in 2024.

3 years ago Edited April 26, 2023

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M Jones Stockbridge, GA

I like how seamless the process was. I only used the service once and entered a new claim today for a second issue. I am interested to see if the process will be as nice as my first experience of if it will be different. I wish we could see what companies they have agreements with to pick one to service our issue rather than the random selection, but I believe that is how most warranty companies do it. The plumber I had was good, so we shall see how this HVAC issue turns out. Good luck on your home warranty search!

3 years ago

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WILLIAM LAWRENCE LOVELL Boardman, OR

I am currently in my sixth year with CHS, & I am VERY CONFIDENT that I will be with them MANY more after that. They are very professional, as well are the technicians they send when I have an issue. I HIGHLY recommend their services .

3 years ago

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Verified Customer

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Jo Cincinnati, OH

I’ve been happy with Choice Warranty. We have had them for about 2 years now and have already used them at least 5 times I think! They always get someone to us within 24 hours and so far we have been pleased with the companies they’ve sent out.

3 years ago

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Anthony St Louis, MO

They are cheap for a budget I paid for 4 years and got the last year free. Plus they do cover everything. I forgot I had them and purchased a garage overhead door. They would've covered it. Silly me. But they cover everything! From curb to fence.

3 years ago Edited January 10, 2024

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Dora Las Vegas, NV

Made a claim on line and within 30 minutes it was approved. A person came out the next day. I didn’t have to wait on the phone for someone in Pakistan or Philippines to give them my situation. And then wait again for approval and wait again for a call back from a contractor

3 years ago

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Verified Customer

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Cynthia Fort Lauderdale, FL

I like everything about this company. They send well-known intelligent and qualified companies to your home to repair. What’s on your service warranty. And I gave them a five stars plus. Wouldn’t recommend them to anyone.

3 years ago

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Marcia Chatsworth, GA

We had a problem with our refrigerator the ice maker call on a Saturday morning got a appointment with a repair person on Monday they had to order the part too about five days came and replaced it now works fine great service and efficient customer service great job

3 years ago

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Verified Customer

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Phil Jasuta Southport, NC

The first time I had to get CHW was for my dishwasher not working. Very frustrating and bad experience! They didn’t communicate well with me or the technician. I had to wait a long time and had to keep calling. They finally got the diagnosis and said it wasn’t worth repairing and that they would replace it. I purchased and had a new one delivered to me. When I had called CHW they told me that I had to find someone else to install it. They had never clarified this to me or let me know in anyway at all!!! Why do I need a warranty company if they can’t do the job!!! We had another problem with heating shortly after that and all in all that problem was taken care of properly in a timely manner!

3 years ago

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Verified Customer

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Shelia Little Rock Hill, SC

Give you the service that was discussed during my call. I had my washer have a problem right after getting coverage. I provided information from my previous coverage and the 30 day waiting period was waived. My washer repair was taken care of.

3 years ago

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Charles Peterson Amsterdam, NH

This warranty company appears to cover a lot of things others don't - great. But the one time I've tried to use it (in the four years I've had the policy) - for my HVAC, they didn't cover the particular problem. Well, I can understand that - the policy has exclusions, okay. But they why am I paying so much for something I'm never going to use? So I call to cancel (in November) and they say, "why don't we cover you for free for a couple of months, to get you through the holidays?" Okay. So, I'm getting billed again and I call and tell them I want to cancel. They don't refund the amount I just got billed for (five days ago), or even a prorated amount, and then they tell me that if I cancel the cancellation is effective immediately. So the amount I already paid for they take, but I lose what I paid for! So now I need to schedule a time to call right before they bill me again. Horrible customer service, all around. Stay away, unless you are the type that likes timeshares and snake oil. UPDATE: Apparently they CAN refund the money and cancel the service. So, they did so, and I have updated my review to 3 stars.

3 years ago Edited April 11, 2023

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Osorio Acworth, GA

It’s a convenient safe of mind, knowing that we are covered for most of unforeseen event related to appliances / house. There is some tiny prints involved, which require thorough reading, but that’s standard in the business. Overall, we are pleased with them.

3 years ago

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Joseph A. Ferlita Hoffman Estates, IL

Was very satisfied Best service ever. The service provider came within an hour. Got my furnace to work temporally lasted for 3 days went out the day he came with the part Great technician First time I used the service . I will recommend Choice to all my friends.

3 years ago

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John Woelfel

The technician who came to the house was wonderful; he was on time, courteous, knowledgeable, and had everything fixed in 30 minutes. The previous technician was terrible; often didn't come when promised, took 3 months and STILL didn't have the items fixed.

3 years ago

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Verified Customer

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Sharon Galavitz

I just had an experience with a problem with the electric cooktop. It was reported on 1/3/2023. After numerous appliance tech went to the property with not anything being fixed and poor communications as to why it was taking so long. In March Choice decided that they would just pay out the cost of a cooktop as they said that they were having a hard time locating the parts and are still blaming COVID for the problem. The pay out was good for them, but not the homeowner as they put the responsibility on the homeowner to find a cooktop with correct measurement and then have to hire someone to install the unit. The cost is higher than what Choice is paying the homeowner to replace the item. My understanding that they would replace it and pay for the unit and installation according to the warranty, but obviously in fine print they can opt to do the pay out. No what I signed up for as I thought the warranty would take care of it and now as a homeowner I am having to find time in my schedule to find a replacement and hire someone to install it. It took them 2 months to come the that conclusion.

3 years ago

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George Kirazian San Diego, CA

Kurt W was very helpful during our conversation earlier today. We had many questions and concerns, and he answered them all patiently and clearly. As a result, we purchased a Choice Home Warranty. Thank you. George Kirazian

3 years ago

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