Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Cathy Saunders High Springs, FL

Other than a little difficulty in understanding the Customer Service agent I spoke with, I am very happy with Choice Warranty. This is my third claim in that many years that I have had to call on them. They are very efficient and do what they say they will do with covered services.

4 years ago

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Katherine Turner Minneapolis, MN

They immediately called me about my service. 7:30 pm, which I was very thankful. Jason called me next morning and gave an 1 and half hour window in which he would be there. Again, very thankful for that. Callede when he was 15 minutes away.

4 years ago

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Sandra Brown Melrose Park, IL

I found it very easy to schedule repair service for my dryer. The request for service was done via email. I was able to obtain a service provider the next day. I made the request at 11:00 pm on a Saturday evening. By Sunday afternoon I received a email indicating who the service provider was and what day and time the provider was arriving. I called the service provider to try and obtain an approximate time he would be arriving because I needed to do other chores. Everything worked out well. The service provider was knowledgeable and efficient. I would recommend Choice Home Warranty.

4 years ago

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Brian Notman Pittsburgh, PA

I liked the prompt responses but had some issues with the details of the claim. You have to understand the technician was not a network member so they knew they were getting paid from me, so the details of the receipt were vague. I think you as a company has to understand that and make it easy for the homeowner, otherwise your company did a nice job with the process.

4 years ago

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Garrynewsome Smithfield, NC

I was very pleased with the technician that came to diagnose the problem with the stove. I am not so very pleased with what Choice Home Warranty is offering as a solution for the stove. You recommended replacing the stove but you only offering a 3rd of a new stove cost to replace it with.

4 years ago

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ChrisTi Phoenix, AZ

Repair for our claim was completed within 6 hours of filing. They responded quickly to our claim and we heard for the repair company within an hour. Very lucky they had an opening that afternoon. With a great service technician. Just amazing.

4 years ago

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WCC Shawnee, KS

I appreciate the swift response I received from Choice Warranty. Technician arrived the next day after my call for service. Metro technician Michael arrived within the time frame that was provided in advance. He quickly diagnosed the issue, ordered the part and installed it. Great Job!

4 years ago

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Kimberly Boles Wichita, KS

I would give 5 stars however I just purchased the policy and will leave another review later if I use the policy. However with that said, the gentleman, Justin that I spoke with was very kind and pleasant. Was not pushy and did explain everything in detail. I was impressed with his professionalism. I was needing to purchase a plan and I feel better that I was able to have the chance to experience this with the help of Justin. He is top notch when it comes to explaining and helping with all questions that I asked. He is a 5 STAR!

4 years ago

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olga Gardner Maryville, TN

Easy to setup claim. We had a problem with our gas furnace the day before Thanksgiving. I set up a claim and a tech was at our house the day after Thanksgiving. They called to confirm an was very courteous and understanding of our family and work environment.

4 years ago

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Tara S Greenfield, IN

I’ve had choice home warranty for 3 years and have found it to be well worth it! The claim process is easy, and the repair companies have responded quickly. I had my reservations when I had to decide about extending the warranty, but I’m so glad I made the decision to extend it.

4 years ago

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Gladys Hicks San Angelo, TX

Toilet tank was not filling with water. Plumber from Wright Plumbing came out right away, the same day I got notification from CHW that they were looking for someone, the day after I called the problem in. Fast, courteous service and problem fixed. I am very satisfied.

4 years ago

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Wanda Grier Germantown, MD

I couldn't have made a better decision than to have a warranty under this company. It is easy to go online for a service request with a response in no time. The company scheduled to do the service was professional explaining what was being done and any additional information I needed to know.

4 years ago Edited December 7, 2021

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Eric Stanger

Submitted the work order and dispatch happened quickly. Tech was able to get out a day earlier than expected and was friendly and resolved my issue and explained what he found and fixed. He spent a few more minutes verifying the fix and was very thorough in his inspection

4 years ago

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Darryl Hubbert New Port Richey, FL

I submitted my claim on a Sunday and got an immediate response. The technician was there the next day. It couldn't be fixed but they gave me a very fair offer for a replacement. This is my second year with Choice Home warranty and I will be renewing.

4 years ago

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Kevin Conklin Charlotte, NC

We got immediate response and a technician contacted us very quickly. The appointment had to be changed due to an emergency and Choice Warranty was super about it and got it rescheduled for the very next day. The technician couldn't have been nicer, more professional and got the repair done in a very timely manner.

4 years ago

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Tita Columbus, IN

Quick to schedule someone to come out , even thought the first plumber was a joke and backed out because he wasn’t going to make enough money ( his words to me ) Wabash Valley Plumbing out of Brazil. The second one was quick professional and kept me informed. Hilltop plumbing and heating was fantastic.

4 years ago

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Ordia Haller TX

Choice notified me who was going to handle my plumbing issue. Stay Flow plumbing was very professional and courteous. They resolved my issue. I am very pleased with Choice and Stay Flow Plumbing. Choice kept me informed every step of the way from start to finish.

4 years ago

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Carmine Pimpinella Pittsburgh, PA

Original company assigned to this claim should be removed from your list. First they were a no show,no call on date I was given. I called CHW and they checked on a number to contact company, not available, so reassigned. The following day the original company called me. I advised since no show it was canceled & reassigned. He was very rude and said he was never to show yesterday, no contact to me was made, I advised that he was scheduled with a time frame for yesterday. He was rude and told to go ahead and get someone else I would have not let him in my home, he made be very uncomfortable.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 22nd, 2021

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Maria Martino Staten Island, NY

This is the first time I used their service. I was very impressed on how quickly I was able to obtain an appointment to fix my range. The service worker was extremely knowledgeable. Identified the problem quickly and to my relief fixed the range in no time. Thank you, choice Warranty fir excellent srtbice. Maria

4 years ago

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tayquin Denver, CO

Most of the time it's great. Ive needed them several times in the past 2 years and been satisfied. But once I had a clogged toilet. No plumbers were available on their list. The person on the phone told me to work along with them & try to find my own. I did, plumbers came and (after I paid), they refused to pay me back, stating the charge was not customary. It was beyond their allowance. They denied telling me to get my own.

4 years ago Edited November 18, 2021

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Lloyd Hill

The initial response to my claim was immediate. I expected to have to wait several days but I got a response the same day. They assigned a company to evaluate the problem and it was solved within a week. Parts had to be ordered and that delayed the repair for a few days. So far I have been very pleased with Choice.

4 years ago Edited January 10, 2024

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Joe Ofengender Zionsville, IN

Very pleased with Choice performance when water heater stopped working. Choice sent plumber next day. Plumber determined could not be repaired. Choice approved replacement. Plumber returned next day to install new water heater. Working great.

4 years ago Edited January 10, 2024

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Karen Washington Myrtle Beach, SC

I had an A/C issue so I submitted an online claim and was notified by email within 30min telling me a company in my area would be reaching out to me with appt time and date. The company that serviced and fixed my issue gave amazing service. I'm truly grateful I bought the total plan warranty!

4 years ago

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Fadi Khouri Conroe, TX

Awesome! Choice home Waranty has responded to 4 calls, electrical system issue, pool pump, Ac issue and pool equipment…turn around time is around 1 week, all issues were resolved on the first appointment and the deductible is very low $65. They are always polite and professional and send out top notch professionals.

4 years ago Edited January 10, 2024

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Barry Zweiban Okatie, SC

Choice has stood by me for 5 years with anything that has gone wrong. Their technicians have been knowledgeable and caring. Even when they could not get a technician quickly and I could they covered the expenses. I would definitely refer friends to Choice.

4 years ago

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Katelyn Debowsky TX

this is my first time owning a home so everything is new and scary. Having choice home warranty has been so comforting and really takes the stress away. i never have to worry as choice responds quickly when i file a claim and sends someone out that is trustworthy and speedy! i will never use anyone else

4 years ago

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Tricia Woehler Pueblo, CO

Good experience. Initially they notified me they could not find an Electrician. They gave me the option to to hire someone, but I did not have the time to do it so Choice Home Warranty continued their search and they alerted me that they were ready to schedule an Electrician. Problem solved.

4 years ago

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Jose Garcia Los Fresnos, TX

This is the first time having service and the Tech was presentable, would be better if with the knowledge they have came prepared with parts and it would make it easier if there was an app that would request you appliance mark & model and serial number to make it faster for simple fixes. Would be convenient as well if they gave you a receipt when paying cash.

4 years ago

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Wade H Harrison Lawrenceville, GA

"Choice Home Warranty" provided great service that was steadfast in purpose, without difficulties, nor agitations in scheduling. By method & forward dedication the "Contractor" pushed the work order forward with the utmost diligence.

4 years ago

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Larry Wimberly Olive Branch, MS

Not sure about CHW yet. They denied my first claim. We'll see how it all turns out, but now 5 days with no heat! UPDATE! Since I posted the first review, CHW is still denying my claim based on a false report from the technician whom they claim stated I had disassembled the furnace before the tech arrived. I did open the outside cover to see if the burners were firing. Since I knew CHW was sending out a tech, and the AC drain tube made putting the cover back way too difficult, I left the cover open. I an a disabled senior adult who cannot disassemble a furnace. I received a call today from my case manager who spouted the company line of "deny, deny, deny until you tire out the client," but I'm not giving up. She referred me to someone else who was to call me in an hour. It's been 5 hrs and no response. 7 days with no heat!

4 years ago Edited November 12, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 11th, 2021

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Sal Vitale Jr Staten Island, NY

I have been a Choice Home Warranty customer for over 5 years. Putting in a claim online is easy and appointments are scheduled promptly. Confirmations are automated. It is a very easy process. Technicians are professional and knowledgeable about repair needs.

4 years ago

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Cochita kerr Brooklyn, NY

I like that each time I call about any problem with a plumbing or electrical system I did not wait long for a technician to come out. They are good at what they do, they are professional and respectful. I did recommend my friends to Choice Home Warranty already and I will continue to do so.

4 years ago

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elaine pope Atlanta, GA

My microwave was making a strange sound ...I made a claim online in the evening and a few hours later I was contacted by a local appliance vendor who made an appointment the very next day..it turned out to be the motor that turns the plate.. my microwave is 20 years old but the technician found a supplier who has the part.

4 years ago

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David Joyner Williamsburg, VA

I spoke with a Choice Home Warranty specialist and told them about my problem. I had an appointment scheduled for the next day within half an hour. The technician showed up the next day figured out what the problem was and had it fixed very quickly. Everything went great.

4 years ago

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CSuv Dublin, OH

This was my first warranty use and I called about my garage door not rising. Was told they would find a repair company and I would receive an email. The email came and listed an appointment on Tuesday afternoon. This was Saturday and I couldn’t get my car out of the garage. I work, I couldn’t wait that long. I ended up calling the company they supposedly contacted and was told that Choice didn’t confirm the appointment time with them and they couldn’t accommodate it. So I called Choice back and they actually called the company this time and we’re able to schedule a new appointment for early on Monday. That worked better.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2021

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Walter Williams San Antonio, TX

I have had Choice Home Warranties on several different homes. I have had warranty repairs completed for various issues from plumbing leaks, electrical, garage doors and of course HVAC systems. The service and communication from Choice and their vendors has been top notch. I would recommend Choice to anyone looking for a reliable home warranty.

4 years ago

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Raushanah Donovan Jonesboro, GA

The technician came out to check my dishwasher. His findings was more than one problem, so he call choice warranty let them and they decided to replace it. They email me let me know and to start the process by a tab in my email and everything was done in one day. Which was great. Thank you

4 years ago

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Paul Stahl Las Vegas, NV

We have used other Warranty companies in the past. However, this first experience with Choice was the most comfortable we've ever experienced. The professional gentleman that appeared was prompt & certainly knew what he was doing.

4 years ago

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Be Aware Clinton, MD

My first experience with Choice Home Warranty is not a good one. The first technician receives a total failure, in my opinion. I requested service for a refrigerator (leaking inside) on Aug 6, 2021. On Aug 8, 2021 a tech showed up for the service. He evaluated and determined that the water tank was cracked and needed to be replaced. He would request approval from CHW. That tech, from MU Appliances, never came back to complete the repair. After several calls to the tech, who offered excuses (i.e., still waiting for approval, finally received approval, he got sick, then, CHW did not approve) I contacted CHW directly in October. I am told by the customer service agent that I need to pay the service fee again. CHW did not care that the service was never completed. The tech from MU Appliances actually submitted a 'completed' ticket to CHW and was paid for the incomplete service. I ended up paying up the second service fee and was satisfied with the second technician, from HM Appliances, who came and actually fixed my refrigerator. This tech was excellent. I paid for a 5-year service contract and I question my decision to do so. It seems completely unfair to have to pay twice for the same service. CHW advises customers to contact the service company with any issues. My advice is to contact CHW if an issues arises.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 26th, 2021

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Lorie Valrico, FL

Once upon a time I was recommending Choice to all my friends and family. Recently, I have had nothing but problems in trying to get my claims resolved or serviced. I cannot in good conscience recommend Choice any longer. I gave it 3 stars because a few years ago, they were outstanding. I don't know what shifted with your company, but you need to go back to the "good old days" of customer service. Just recently, I put in a claim for light fixtures on Oct 4, and after many problems with getting the claim recognized as legitimate, the vendor was denied and was reassigned to someone who never showed up. It's been reassigned again for Oct 25th, so we will see. On another claim, my AC repairman called to replace covered parts, and they told him they couldn't find him in the system! After about 40 min of wasting his and my time, and going through 3 different representatives, they finally found him and recognized that they had been a very active vendor for Choice for years. It has been very frustrating dealing with the indescribably poor customer service to say the least. I am so disappointed since they once were such a great company:(

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 26th, 2021

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Michael LeBlanc Lenoir City, TN

My appointment was made over the phone for an HVAC company to look at my heating. Choice Home Warranty had a contractor at my home the next day. The contractor quickly and professionally fixed the problem. The email communication was excellent too. I love Choice Home Warranty!

4 years ago

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Jeannie Bostic Huntington, WV

I’ve always had wonderful service from Choice. Send workmen out almost immediately and keep you informed of arrival times. Workmen they have sent were excellent and knew their craft. Follow up with your satisfaction. Excellent customer service

4 years ago Edited January 10, 2024

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Clarence Scott Depot, WV

I spoke with Cynthia C. A very respectful and knowledgeable representative of Choice Home Warranty. She fully explained the coverage, costs, and other details of the program. As a combat veteran of Vietnam, I was treated with utmost respect and assistance. I will highly recommend Choice Home Warranty to anyone looking for home coverage.

4 years ago Edited January 10, 2024

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Melissa Ward Knoxville, TN

Switched to Choice this summer from another well-known company and couldn’t be happier. I am so much on the premium and the service cost. Recently needed to use my warranty and it was easy and fast to schedule. So happy I made the switch!!

4 years ago

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Jonathan McCants Denver, CO

I’ve been with Choice Home Warranty since approximately January of 2021. Since then, I’ve had to use their services multiple times. They are always quick to respond and they quickly send someone to check whatever issue I’m having. It is worth every single penny!!!

4 years ago

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Larry Sanders Raymond, MS

I was satisfied with all aspects of my last claim -online claim process, scheduling, reminders, technician, outcome of the repair, except was frustrated to find an extra charge above the service call. It seems since the parts required were compliments of the manufactures warranty, there was a shipment/processing fee passed on to me! Despite the fact that CHW didn’t have to pay for the $975 part, they would not cover the $75 shipping charge. I had to pay it to keep the nice technician from having to eat it! Not impressive. NOT IMPRESSIVE.!

4 years ago

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Connie Fitzgerald-Edwards Linden, NJ

I just signed my 2 properties up for warranties. My sister referred Choice to me. She has had very good experiences so I decided to give Choice a try. Gina at ext. 4927 was wonderful. She is very knowledgeable and good at her job. I will recommend her to friends and family.

4 years ago

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Lee Denton Boardman, OR

When my electricity kept going out and I had to go outside and flip the breaker for a week and then multiple times in one day for no apparent reason, the agent on the phone understood the problem. An appointment was quickly made and an electrician came to my house. A new breaker will soon be installed. Everything has gone so smoothly!

4 years ago

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Jackie Von Gwynn Oak, MD

Just started with company and cannot attest to services provided if a claim is filed. However, I was very impressed with the Service Agent that explained in detail the services covered/provided by Choice Home Warranty and how he offered the best price for the warranty.

4 years ago

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Ashley

Fast response to the claims I submitted.

4 years ago Edited January 10, 2024

Choice Home Warranty Reviews