Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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lisa clark

less expensive than my former home warranty company and so far, responsive and effective during my first claim.

4 years ago

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Verified Customer

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Robert B

CHW has always been there when I need them to cover my household needs. Always dependable and professional.

4 years ago

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Catherine Rogers

So far very good service. Customer Service is great and the service companies are very professional.

4 years ago

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gtoegia k charles

they were quick and helpful and ,then they cut me a check with in a day or so , got my check in the mail today.

4 years ago

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Desiree A Larson

On time and always helping, the companies they send are small business ones and that helps our community.

4 years ago

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Elaine Snyder

Everyone involved with our claim were friendly and knowledgeable and made sure we were taken care of quickly

4 years ago

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Debbie Holsinger

I have a choice acct. And have had too use them only once. But it was very easy and won't hesitate to use them again

4 years ago

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B Dixon

When something isn't working, they get it done ASAP and don't try to empty your purse raising the prices.

4 years ago

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Verified Customer

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Chali Mendoza

We have had 2 claims since we bought the home warranty and have not had any problems getting our appliances repaired.

4 years ago

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Verified Customer

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jay

they are on top of all my claims. i am contacted every step of the way from the Choice rep to the contracted company

4 years ago

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Lawrence

I had my heat pump go out and I called and they got somebody out here within a day. They fixed it and all is well.

4 years ago

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Margaret

Every time I've made a claim they've come promptly. I like the repairmen that come to my house I trust them.

4 years ago

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Verified Customer

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Paul

Recently I needed to use my warranty and they responded right away and the repairman responded right away and I was happy with it.

4 years ago

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Dave

I had a refrigerator went out and they replaced it. They always do what they say they are going to do.

4 years ago

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Amy Middletown, PA

I just used my warranty last month and it took three weeks. They did nothing to help me and lied to me both times I spoke with them. I was told two different stories and nothing was done about it. I had hundred of dollars in my refrigerator that was ruined.

4 years ago

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Verified Customer

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Douglas Southport, NC

One time when there was a problem with the furnace, it was a little disappointing because it took a couple of days to get there but they did do it.

4 years ago

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John Port Orange, FL

They are better than American. I needed my AC fixed, called them and it was fixed the next day. They do what they day they are going to do.

4 years ago

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Kathy Estero, FL

Everybody seems to be very nice and it didn't take long for them to send somebody out. I wish they would specify when the warranty won't work.

4 years ago

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James Montgomery, AL

I just renewed again, I've had it for years. My washer quit working and my claim was taken care of within three days. Some things are not as clear with what is covered.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback as well as your renewed faith in Choice Home Warranty. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Feb. 26th, 2020

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Verified Customer

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James Garland, TX

like it when the service order is taken and complete within hours. I don't like it when it take two or more days to fill the order.

4 years ago Edited January 10, 2024

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Verified Customer

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Melvin The Colony, TX

I needed to use it and had someone calling and they took care of me right away. The problem was resolved in a couple of days. They have knowledge and are able to diagnose the problem and fix it right away.

4 years ago

Reply from Choice Home Warranty

Thank you for the positive feedback. We hope you'll take a moment to evaluate your star-rating and update your review to reflect the service.

Feb. 20th, 2020

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Verified Customer

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Michael

The website is very misleading and there are too many exclusions in the fine print. The website says that you cover hot waters but you only cover a portion of the hot water heater. My daughter's hot water heater failed and they would not cover.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Feb. 18th, 2020

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Verified Customer

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Denise

I needed someone to look at my refrigerator and they came and they fixed it. They've always provided whatever I needed.

4 years ago

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Michael

I chose them because they were reasonable when it came to their fees every month. They will not pay any claims on large items only small items. My water heater went out just a couple of days ago and they would not pay anything because the heater control did not go out and they said that they would not cover it. I would not use them again.

4 years ago

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Verified Customer

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Chad

Rapid response time. My furnace went out in the middle of winter and they had someone out within two days.

4 years ago

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Brad

They are prompt, professional, and courteous. They meet all expectations for a home warranty company in my opinion.'

4 years ago

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Rajat

Good customer service and they are very fast. I just requested online for garbage disposal repair and they are sending someone out tomorrow.'

4 years ago

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Packia

They are reasonably priced. The technicians do a good job. Some of the items are not covered but the still send an issues to fix the issue.

4 years ago

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Ali

Quality service that is friendly and professional. They're usually pretty fast and have great customer service.

4 years ago

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Ray

They hassle you to get repairs done and do not want to cover trouble shooting tests without haggling them I had to threaten to cancel my coverage for a refund

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Feb. 4th, 2020

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Verified Customer

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Marie Reilly

They so far have handled my claims immediately and work was completed satisfactorily. What else could I ask?

4 years ago

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Vernon & Elizabeth Reynolds

They would not replace a 20 year old a/c unit and lied and said that I never maintained regular service on the appliance. Had to for it to last 20 years! Feel like they took advantage of us being senior citizens. As far as now. Recently they replaced a sump pump in our home without any problems.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Feb. 4th, 2020

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Verified Customer

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Steven Sheppard

thet always try to get someone out here as soon as they can. At times it is difficult because of where we live.

4 years ago

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Verified Customer

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Fred

Excellent customer service, quick response time and very professional repair service resolved the issue.

4 years ago

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Mrs. Poles

I haven't had to use it very much. The two (2) times I used it I had no problem. The technicians were very professional and polite.

4 years ago

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Verified Customer

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Doris Whitfield

The reason I chose to get supplement insurance is too cover things I didn't want to pay full price out of pocket, and that certainly isn't the case!!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 27th, 2020

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Verified Customer

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Ernie Prior

1- Lengthy wait to get a repair person to schecule a date for coming out. 2- Occassional miscommunication on what is covered and wht isn't.

4 years ago

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Verified Customer

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Sonia Virginia Beach, VA

The company found every excuse in the book not to cover a problem. Just like this last time I called. The rack on my dishwasher fell and needed new rollers. When the tech came out to my house, he told me they would cover up to $150.00. He sent in a request for less than that, and they told him it was not covered.

4 years ago Edited January 10, 2024

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Verified Customer

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Jina

I can reach customer service twenty four seven and I can submit a claim through my phone or call the eight hundred number.

4 years ago

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Verified Customer

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Gene

Choice was recommended to me by a relative and on a couple of occasions they've been very good and a couple of others, the service I got was lacking. It doesn't detail all the areas that are not covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 20th, 2020

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Verified Customer

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Sam Bloomsdale, MO

I'm still waiting for my furnace to get fixed, it's been like three of fours weeks now. They hired a tech to come in to do the work and they suck. They are not quality people.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jan. 20th, 2020

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Verified Customer

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Jessica Opelousas, LA

Service is good. Our heating and air system was malfunctioning and we got somebody out to replace it.

4 years ago

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Verified Customer

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Earnestine Indianapolis, IN

I'm a dissatisfied customer and I am trying to decide if I want to switch. The money that I have paid for both houses and I really haven't had a problem that they would fix. I tried to get them to fix a pipe and they said it wasn't covered so I had to pay the plumber two hundred and fifity dollars out of my pocket to get the problem fixed.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jan. 20th, 2020

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Verified Customer

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M Oklahoma City, OK

Everybody that they have sent out have been good, they are polite and formal but my problem is with choice, they don't replace things or replace things they say they are going to. I am not happy with the.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2020

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Verified Customer

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Jeanne Humble, TX

All of their advertising is false. I would not recommend this company, use another home warranty company. I have not had good experience at all with any of my claim managers. I had a leak in my pool and it was declined. It is poor service with a very unresponsive customer service.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Jan. 20th, 2020

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Verified Customer

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David Avondale, AZ

There are exclusions that there should not be, like light fixtures so they could do better but they return call quickly.

4 years ago

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Karen Carpenter

Do not replace items with comparable products but with builders quality items, slow service for lack of local technicians and inequality in expertise of technician assigned

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on
Unfortunate to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jan. 17th, 2020

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Verified Customer

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Rosa

They normally fixed a lot of issues at home, they schedule the appointments with the contractors soon and sent them to check and fix the damage

4 years ago

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Verified Customer

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Dorothy

They took my claim and got good people set up to fix it. I've just used them the one time but it was a good experience.

4 years ago

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Anonymous Blauvelt, NY

They have very slow response time. A lot of things they told me when I signed up that would be covered weren't covered. The contractors I got were excellent.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director

Jan. 14th, 2020

Choice Home Warranty Reviews