Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Kenneth Greene Fort Smith, AR

Dislike: Phone-Receptionist/Call-Screener: WAY-Short of Expectation. After Auto-Phone system gave me a Claim No. It did not Explain "The Next Step" Really iked: 1. I Called back to CHW and spoke with Cindy, She Fully explained what CHW would do AND what the Customer should Expect to Happen 2. About an hour after my Phone-visit with CHW Cust. Svc. Rep. a Fridge Tech. knocked on my Front Door. > > Kenneth Greene, Pleased with my First CHW Experience on 08-09-2021

4 years ago

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Tuney and Peggy Bailey White Hall, AR

Quick response and feedback is very important to us. You certainly have the communication working for you. We are very pleased with the technician who diagnosed the issue with our AC unit and made the repair. He was very professional and we trusted his work. Thank you for providing us with a very pleasant experience. Tuney and Peggy Bailey

4 years ago

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Henry Castagnaro Surprise, AZ

Pretty much hassle free. After starting my appliance repair claim online it took a few hours to have a local repair company assigned. However, I don't believe they vet the company's in their selection pool. The company I was assigned had a 3-star rating. However, the scheduler kept me in the loop every step of the way. They even have a technician tracking feature attached to the text message, which I thought as a customer was excellent. My repair requires parts to be ordered which Choice sent me a text about. A second appointment is required

4 years ago Edited September 14, 2021

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S. Mit Celina, TX

Choice is great with prompt service tech response and I've appreciated the good technicians that arrive. I know having Choice warranty has saved me money on service calls and the hasle of getting someone to come promptly. Things get fixed very quickly. Most techs have repaired my problems not replaced. However, when a major system has failed Choice has not offer a decent amount of money to replace. I recieved no funds when a 12 yr old AC unit wore out (as rust on coil is the usual AC quoted reason even thought he compressor was on it's way out.) My refrigerator is wearing out and I've been given $500 towards replacing $4,000 fridge. I'm now waiting to hear outcome on my next AC problem. One Compressor is only 7 yrs old and on the way out. Choice is great as repairing rather than replacing is important, and as long as you don't expect a big lump sum pay out for one large item. If you have lots of small problems over a long period of time you'll eventually get your moneys worth.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 9th, 2021

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Raystick Johnson City, TN

The technician came out the next day after submitting the claim. We waited four days till we heard back that our claim was approved. Unfortunately the weekend was in those four days. We are looking forward to getting our Central Air Conditioning back on. It has been in the 90’s in Northeast Tennessee.

4 years ago

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Kia Grant Atlanta, GA

Although the issue i had was not covered through CHW, they still provided me excellent customer service. They also provided me with an awesome technician, who was very experienced in his field, and got the job done in less than 10 minutes. I was a very satisfied customer.

4 years ago

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Bonnie Dickson Las Vegas, NV

When we returned to our house after being gone for three weeks we found that we were without air conditioning. We called Choice Home Warranty and a technician came the next day. He had to order a part and so it was fixed within a couple of days.

4 years ago Edited January 10, 2024

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LINDA MIDDLETON El Dorado, AR

COMPANY WAS RIGHT ON WITH MY PROBLEM WITH CONTACTING A SERVICE REP. BUT REPAIR TECH DID NOT CALL OR COME, SO I CONTACTED MY OWN. I AM SO GLAD I DID...HEATWAVE HAPPENING AND MY HUSBAND AND I ARE ELDERLY AND HUSBAND HAS STAGE 4 CANCER. WE NEEDED HELP RIGHT AWAY. CHW WAS CURDIOUS AND EXCEPTED MY CHOICE OF REPAIR TECHS.

4 years ago

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Barbara Gillies Lindale, TX

The technician was polite and professional. He found my problem and fixed it before he would leave. He even cleaned my air conditioners outside. I was very impressed how quickly Choice responded to my problem and set someone up to come to my house right away. I could not be happier.

4 years ago

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Robin W Otto Tampa, FL

As a new client, I was somewhat unhappy that I had to register my claim online. I WAS WRONG! Within a few hours of registering, I received an appointment notice with a phone# and name of the Company. And, it was all good from then on -- good service -- good technician.

4 years ago

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Karen Brown Monroe, MI

We were contacted within a couple days of making our claim and were able to change our appointment date with one quick phone call. The contractor arrived within his 4 hour window and was quickly able to assess the problems. The next day we received approval form CHW to do the work. It couldn't have been easier.

4 years ago

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tommysing1 Fort Worth, TX

I was able to submit a repair request via my website account. It generated a computer response with the procedure that was to follow. I received a appointment within 12 hours. The technician came out and examine the system and found the problem right away. It took him about an hour to fix the problem. Very simple and easy!

4 years ago

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David McCord Indianapolis, IN

I enjoy having Choice Home Warranty. Not long ago I purchased my current home. I didn't get a home inspection. There has been the air conditioning system that went out that saved me at least $3000 and we are finding little things like outlets and receptacles going bad but Choice Home Warranty has gone above and beyond to repair our home.

4 years ago

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Michelle Gregory St. George, UT

The company is responsive to inquiring emails and phone calls, but it took over 14 days to get a technician to my home to fix the air conditioner. This was during the hottest days on record (117degrees). Recognizing this is a very busy time of year, but why is it most of the air conditioning companies I contacted myself, don't want to work with home warranty companies because they have to wait too long to get paid and too much paperwork. Thus, the innocent customer becomes the victim of terrible customer service as no technician responds. Fortunately Integrity Air, that finally came out, was fantastic!!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Jul. 29th, 2021

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Kathy Kamai Schaumburg, IL

My first experience is great! Honestly thought I've have to fight for claim approval...I was wrong. Also thought process would drag on...wrong again. Thank you Choice for sticking true to your website pledge in customer satisfaction.

4 years ago

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Sean Leytham Wetumpka, AL

Choice has the best rates and coverage that i was able to find. Customer service was on point ensuring that i was covered for anything i needed. They also have a great option to lock in your coverage for 3 or 5 years without worry about rates increasing!

4 years ago

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Judy Argo San Antonio, TX

I was not sure if this was what I could afford! The representative was very informative and explained the services and cost. My main question was about older homes, and if they qualified under warranty. I was told they were covered! I will see , I agreed to sign up as a trial for a year! The company has highly good reviews!

4 years ago

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Angela Araujo New York, NY

Choice listen to my problem with a nightmare service call with MP electric group. Mario the owner is a scam he makes money from both the customers and choice home warranty. And does not return to address the problems he leaves behind. My boiler did not work it continued having the same issue, neither did the circuit breakers he claimed to have fixed for a separate charge to me.

4 years ago

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Ott Jr. Zachary, LA

I have not gotten any service yet which may push me up to 5 stars. I am at 4 stars now because of the phone system. The automated assistant is not very efficient. When you try to get to a living person the system claims to be transferring you but just puts you back in the same loop which leads back to "automated lady". That is just wrong, if there is no live person available then that is what should be said. The online method is very smooth however. We will see how the service is...

4 years ago

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Valeria White Parkville, MD

I have two home warranties with Choice Home Warranty and this was my first time using the warranty. For my first use the company’s response to my claim and scheduling a technician was great. Let’s see what happens if I have other claims.

4 years ago

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Elizabeth Nichols Forest, VA

I called them with the problem I was having and the next day I got a call from their service men. They came out and addressed my problem and was back the next day to fix it. I was so pleased and excited. I thanked them very much for their great service. Elizabeth Nichols

4 years ago

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Annette Fontanella-Badea Freehold, NJ

I called Choice Home Warranty because my freezer section in my refrigerator wasn't working. Within 48 hours, a very knowledgeable technician was able to diagnose and fix the problem. We were very happy! My only complaint is that I was told that I would receive a call to schedule the appointment, and I happened to see the email with the appt info, I never received a phone call.

4 years ago

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Olgica Scottsdale, AZ

I signed up for a Choice Home Warranty and the agent Kayleigh R was friendly, professional, she answered all the questions I had and provided me with her direct contact information ( telephone number and email). Smooth transaction. Highly recommend.

4 years ago

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Russell Helms Charlotte, NC

The technician was very persistent to visit and repair my electrical items we were experiencing issues with. Being an experienced person several test were completed which let us know where the issue was coming from. The work was completed very quickly and was done compliantly with our having positive results with all working well,

4 years ago Edited January 10, 2024

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Mikd Martinsville, IN

I filed 3 claims in two years with Choice Home Warranty (CHW). The claims were responded to an less than a day with a repair appointment. All service personnel were on time, professional and explained everything to me. I am a CHW customer for years to come. Thanks

4 years ago

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Dragon Ryder Parker, CO

This is my 5th claim with Choice Home Warranty in 3 years. As with all the other claims, this one was approved/fixed without any hassle or questions at all. I highly recommend this warranty company. We've used American Home Warranty and Select Home Warranty in the past, and this is by far the best experience.

4 years ago

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Audrey Smith Columbia, MD

This is my third claim with CHW. I filed my claim on line and received feedback regarding the technician whom my claim was assigned. I have been pleased with each technician. They contacted me within 24 hrs. Upon arriving, they were COVID safe, friendly and efficient.

4 years ago

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Fred Wicher

Like CHW have 3 year contract . When I needed service I call made a claim and the same day they setup an appointment and phone number of place they were sending. If not convenient then called a made appointment that was suited fr me.

4 years ago Edited January 10, 2024

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RSwinson Richmond, VA

I had the opportunity to use my program recently it was a great experience. The contractor was timely, polite, did an excellent job in resolving my problem. My only complaint was not about the contractor but in regards to my policy. When I registered my issue I found out that my service call dollar amount had been raised and was not communicated to me

4 years ago

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karen collins Littleton, CO

I just signed up so only have that experience. I called your 888 number and talked with Jason L. He's quite the salesman. I purchased the 5 year plan for seniors. Hopefully, Choice will be a better experience than Fidelity.

4 years ago

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William Lyon Miami, FL

Choice Home Warranty has responded immediately to my service requests over the past two years - one was for a A/C fan issue and the other was that the ice maker in our fridge quit working. The service companies CHW sent also responded quickly and their service was to the point and totally professional.

4 years ago Edited April 29, 2022

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Ricardo Sewell Spring, TX

I'm a new customer to Choice I has my first experience with the service on July 2nd. My contract activated on June 24th. Call was placed for service on June 25th. Contractor was assigned and came as scheduled on July 2nd. My disappointment was being denied service due to newness of contract..while this service has a #1 rating I'm not a Happy Camper at this writing. We'll see how things progress going forward.

4 years ago

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Marsha Annicks Estes Park, CO

Service was requested on a Wednesday morning and scheduled for Friday. It was then canceled and rescheduled for the following Tuesday. After calling and pleading they came out Saturday morning. The motor was replaced but the rollers needed to be replaced and were not covered. This is my first experience with a warranty and I am wondering if every time I call is there going to be a part not covered. Why weren’t the rollers covered if they were worn out?

4 years ago

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Trkyhntr86 IA

It was not easy to put in a claim on line the computer had me stuck in a loop until I gave it a false response about the problem. Then they wanted me to find my own repairman. They finely found a repairman and he was very good. Once they decided to replace my dryer they sent me an email with a price they were going to give us to replace the dryer. In a Lowes e-gift card. I excepted the price which barely made a down payment on a dryer then Choice Home Warranty sends a email that says thanks for taking their claim offer and they will email it to us in thirty days!!! So much for doing laundry at home.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 8th, 2021

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Ron Jacksonville, FL

Awesome HOW company. Encountered a sizeable pool equipment problem only 2 weeks into being a new Choice customer. Technical folks reviewed the estimate and pics of the failed system and approved the $800 + repair cost in less that 10 minutes. Very evident that Choice is highly focused on delivering a supurb product. So glad we made the switch.

4 years ago

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Coop El Campo, TX

Received a text message the day before our appointment saying when they would be here. He called early to tell me they might be a bit late. Called when enrout. Very professional and friendly. Got along with our dogs. Found the problem quickly and fixed it. Very pleased.

4 years ago

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Becky Knoxville, TN

There have been a couple of things that sadly weren’t covered by my warranty. However the microwave is in the process of being fixed. The workman was prompt, kept me informed of his arrival time, and was very professional. I have received the parts he ordered, and he scheduled a return date, pending. I was very happy with him. His name is Andrew Flores. Good job so far.

4 years ago

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velda embrey Longview, TX

I was pleased with the approval time for my air conditioner repair even though it was a small job, my unit was inoperable in the Texas heat. I was afraid it might take several days but it was approved & fixed within 24 hours. Was happy with CHW & the contractor sent.

4 years ago

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Lucille Hill Shreveport, LA

I call to make a claim . CHW answered. Accept my claim. In minutes I was speaking with a Technician. He was prompt, cheerful, professional and made me feel like it mattered to him that I was completely satisfied with every thing before he left... thanks so much CHW..... L. Hill

4 years ago

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M Wang IL

I gave 4 star for the issue is solved, but the experience was not good. I had AC issue for 3 weeks and finally it is fixed. It was assigned to one technician and he said there is leakage and need to get approval to check it up. He never came back and returned my calls. Thankfully, CHW assigned another technician after I called three times in the third week and second technician identified the problem and had it fixed.

4 years ago

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Jeff Diedrich McKinney, TX

I put a claim in on Saturday June 26th, by Sunday night had the repair Company and number . Monday morning they were here ahead of schedule which in these days is almost unheard of. Took about 30 minutes fixed and they were gone with cold air blowing. We still can not believe they came that fast here in Texas.

4 years ago

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Sharon Essex Junction, VT

My refrigerator stopped working and they had a service repairman at my house the next day. My refrigerator could not be repaired and they offered me a fair price to replace it. The women that helped was awesome with my claim.

4 years ago

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Laurie Ulrich Homewood, IL

I have found the process--once it's turned over to the technician--to be everything I could hope. The technician, in this case, but also in previous are helpful, communicative and eager to serve. Completing the original claim and talking with the Choice phone representative was less satisfying--I definitely had to "wade through" the attitude of "this is the way we do it, ma'am" in order to get my claim processed.

4 years ago

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Dr. RUBY McMILLIAN, Th. D. Mobile, AL

I recently had an issue with my Samsung Electric Dryer. It was serviced three times but could not be repaired. I was offered a replacement cost. I disputed their offer. Sent in detailed information and the cost of my dryer. After the review, they agreed and gave me a fair price.

4 years ago

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papadoc Acworth, GA

My air conditioner quit and I notified Choice. By the next morning I was advised of an appointment the next day with a technician. The Tech arrived on time, assessed the situation and promptly repaired it. The Tech was professional and very well informed. I am now enjoying the cooling effects of a functioning machine.

4 years ago

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Mary Drew Atlanta, GA

I put in a request and less than 24 hours later a technician arrived to diagnose my problem. The repair was approved and I should have it fixed in 2 weeks. I will update my review if I have any issues but so far I am very pleased!

4 years ago

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Kevin Wright Independence, KY

We have had Home Choice Warranty since purchasing our home. We have had 2 appliances go bad (hot water heater and washing machine) and the service has been very good and we have been very pleased with how the claims were handled. Will use Choice for years to come and recommend.

4 years ago

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Ray Diaz Surprise, AZ

The ac went out at our home during the summer. We were afraid it was going to take forever to get someone out to look especially since it was the first time using CHW. Nothing was further from the truth. It went so well and we were back enjoying the cooler air very quickly. Great overall experience.

4 years ago

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Patricia Baskerville Baltimore, MD

Hello I've had choice warranty for my home warranty for over two years now. I've had the opportunity to use their services on two separate occasion. One for a plumbing issue and the other for an issue with my a/c unit, both times I received prompt and expert service. I would recommend choice warranty, as an A 1 company of my choice.

4 years ago

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Rita

One of my air-conditioning units although only a few years old and a top brand keeps breaking down. They've never sent anyone that has been able to fix it. So badly repaired it backed up the drain lines untill water came through my ceiling doing over $2k damage even though I pd separately to each service company that came to flush the lines if needed. They send companies that do poor service. Each new company is another service payment.!! 2 companies said a new unit is needed. Texas summer heat without air-conditioning and I have had a stroke! POOR SERVICE FROM CHOICE

4 years ago Edited September 11, 2025

Choice Home Warranty Reviews