Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Annie Smith

AC system wore out. submitted pictures that the man you sent out misdiagnosed problem. Even though documentation was presented via second opinion that system was wore out, you still denied my claim on your man's word. I was told that if I got it fixed for $366, you would reimburse me $150. They came out and could not fix it (worn out, 25 years old). Now comes third opinion next week. Mean while it's hot as heck, I'm disabled, live alone, don't have car, and can't leave. My son put a small window unit in. I have to hover round it inasmuch as my place is open concept. Next week I have a third person coming who specializes in mobile homes. Maybe I can finally get some relief. Ya'll have been decent to me in the past. I feel like the man you sent out (who wanted his money up front), didn't want to fool with it. He said the unit was closed unit. I had to show him where the screws were to open it and then when he left, he left the screws out complaining how unbearably hot it was. Thanks for letting me vent. I feel YOU could have sent another person out to substantiate the findings. y1

4 years ago Edited June 18, 2025

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Jean Bollard Lansdale, PA

I was very pleased with the Sears service man who repaired my stove. He was efficient, polite, and thorough. He fixed the problem in a short period of time and left no mess. My only fee was the Choice Service Fee which is very reasonable. I highly recommend Choice Home Warranty.

4 years ago Edited May 9, 2025

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Carol Miley Aurora, CO

I have used them only once and was very impressed with the customer service. My dryer quit working when I was in the middle of doing laundry. They took really good care of me. I had to wait a couple of days, but that happens on occasion. I would recommend this company from my experience with them.

4 years ago

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Michael Culpepper Mt. Pleasant, SC

After the first contractor to fix my A/C thermostat issue never showed up for the second time, Choice found another contractor who arrived the same day. My issue was quickly assessed and a needed part was in the contractors truck. Within an hour, the part was replaced, I paid my $65 service fee and everything was working again. I would use the contractor again

4 years ago

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Michael Milner Hingham, MA

The technician found that our GE Monogram induction cooktop was not repairable due to the cost. It was determined to be too old. We were offered a Lowe’s gift card to apply towards a new replacement cooktop which we decided to accept.

4 years ago

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John English Chicago, IL

I get top quality technicians to handle my repairs. Choice seems to prefer the buy-out option to replacing an item. My experience has been that the buy-out amount falls significantly below what I have to pay for the replacement. I am currently having difficulty getting a dishwasher repaired. I have been waiting more than a month for the technician to return with a part to complete a repair. There seem to be some difficulty getting the part.

4 years ago Edited January 10, 2024

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Linda Veltze Wilmington, NC

The technicians that come to my house have been a mix of wonderful and terrible. the WeFIX IT company and Mike D were wonderful. Chris B and Michael A were terrible. The case managers seemed mediocre to terrible. One exception was Lydia C. The system of having to log into the website and having to wait for case manager to call, even with appointments is so time consuming and can make the smallest issue into a large one. Ms. C was kind enough to email me directly and accept calls in a timely manner so in her case this was not the case. She also explained how the contract works something the other case managers did not. But in addition the contract itself is misleading. Replacement of appliances is in essence not a replacement but a contribution toward replacement because the money given does not allow you to replace even if you accept any brand or color.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 27th, 2021

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Tam Iam Fairbanks, AK

We have had two open claims just under a month now with NO resolution, no follow up on Scheduled appointment, hung up on three times, told by several written communications and once by a "manager" that someone would be calling us... HASN'T HAPPENED!!!!! We now want Out of our contract as they have breached it! Very Dissatisfied Paying Customer! Learn from our mistake!

4 years ago Edited October 15, 2021

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Richard Killebrew, Sr. Newport News, VA

We submitted a claim about 8:30 in the morning and they had a service provider scheduled by that evening. The service provider not only showed up at the scheduled time. He fully explained what was covered by the warranty service and he completed the repairs above my expectation. I have already recommended this company to my friends.

4 years ago

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Dan Flynn Concord, NC

Disposal went out Thursday morning. Set up a claim and appointment within an hour. Plumbers came 2 hours later and replaced the Disposal with a new one. Pretty impressive considering this happened on December 23, 2 days before Christmas. Pretty hard to beat that customer service.

4 years ago Edited January 10, 2024

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Eric Phoenix, AZ

They are quick to set up appointments to help you get your appliances back running. Only problem is if u need a part you May be waiting 2 weeks, than u have to reschedule Choice Home Warranty to send out another technician to install the part. So in the interim your appliance still has issues, there should be a better way to get the parts needed..

4 years ago

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Ransom Kyle Pilkinton Atlanta, GA

First time using my home warranty, filing the claim online was easy and the time between filing the claim and tech showing up I thought was very reasonable. Technician went above and beyond with assisting with another issue with the unit and answering other HVAC related questions.

4 years ago

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Jay Sage Justin, TX

Filed a claim and next business day had an appointment. Electrician came and was very friendly and resolved my issue quickly. So far every contractor that has come out from Choice has been very friendly and resolved all issues.

4 years ago Edited December 5, 2022

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Bob Stroud Charlotte, NC

My service technician called to let me know the time of his arrival and was on time. He diagnosed the problem but did not have the part on hand to effect the repair. I have been informed that in approximately 1 1/2 weeks from the visit a follow up visit will be made to make the repair and return the unit to proper operation. I am a little disappointed at the time required to acquire the part but understand the impact of C-19 on all business now a days. Tech Terrant Mechanical was excellent by the way!

4 years ago

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Patricia M Anderson Basking Ridge, NJ

We have been very happy with Choice Home Warranty because they always get the job done and people who come to service are always skilled and polite. It has been a great decision for us to take this warranty which has taken care of us beautifully.

4 years ago

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Martha Jones Buford, GA

This was my 1st time having a problem with Choice. I called about my air conditioning not working and you all put a request in for 2 technicians. Neither one could come. So we did have any cool air in my house for 3 days. So I was very upset when I talked to the representative. She didn't give no other choices. She just said I have to wait to 48 hrs before another technician email me. I had already waited 3 days. So I told her that I was going to close my account. She told me that was my choice. She didn't try to convince me to stay and tell me that it was other options. So I call back and told the next representative and she transferred me to the right office and the lady said I can get my own which I already did and she sent me the reimbursement form. Now Mr B said you told him that's not choice amount. The $60 dollars are included in his amount plus he had to buy a brand new blower and put it in plus his labor. So you need to reimburse me $255. I PAID him $315.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 14th, 2021

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henry simmont Buckeye, AZ

i'll let you know sears is again booked on a call we will see if they get any better this time the last experiance with them left me wanting. if they pull the come out and assess the problem and again do the two week before return i will not be happy this is not good coustimer service on their part.

4 years ago Edited January 10, 2024

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Richard Berube Broussard, LA

I was impressed with the technician who serviced my last plumbing problem. He was here the very next day I submitted my claim online. He had everything he needed to fix it on his truck. One thing I don't like is having to do this same survey, for the same problem, several times.

4 years ago Edited January 10, 2024

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OLGA LAZARI Reisterstown, MD

First of all I choose this company and I like on this company because they gave me a good discount on my small one bedroom apartment. Also, the person I was talking by the phone was very polite and gave me all information I needed. I hope service will be great too!

4 years ago

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Cleveland Lewis Frederick, MD

A very knowledgeable Customer Representative who is very articulate and knows how to process Customers needs without breaking the Bank. He worked with me to get the best Plan for me. A job well done. Looking forward to see how my Warranty Plan is going to be executed in the future. Thanks.

4 years ago

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Kyle Sommer Clinton, MD

My experience with Choice Home Warranty was great! Within 48 hours of filling a claim, I had a technician at my home and my issue was resolved within an hour of their arrival. The capacitor on my AC unit had blown, thanks to CHW, my AC was working within 2 days!

4 years ago

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Joseph Atlanta, GA

I was blessed to have Victor R from CHW explain this great policy with excellent coverage to me. I have several friends who have this policy and are extremely happy with it. After Victor explained the coverage to me I immediately took the policy in fact, for not one but 3 years.

4 years ago

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Heather Whittle Lexington, SC

The process for filing a claim was so easy. CHW had a plumber here within 24 hours of me filing a claim. They sent a reputable company with a knowledgeable, friendly technician that fixed my problem!!!! Great job CHW, you are a lifesaver.

4 years ago

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Jerald Horn Phoenix, AZ

I got the app after 15 yrs. Down loaded it and I opened the app and filled out a repair request. About my local time (Az) of 11AM I was called and after asking a few questions I was told that the repair company will contact me within 24 hours/ Thanks much.

4 years ago

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SamanthaD Mendon, OH

I requested a quote online and Kurt sent me an email within 12 hours .I emailed him with my questions and he instantly gave me a call. He went over all my options and went above and beyond to find me the best deal. I look forward to having Choice for my home warranty.

4 years ago

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Robert H Letcher Louisville, KY

I spoke with someone by the name of Lydia C. At first, her conversation was pleasant but then it change. I receive an e-mail stating that I had a single-door refrigerator. No,! I own a DOUBLE GE Profile with a water and ice dispenser. The dollar amount to replace my unit was well below what I presume it be. She stated that was not within their guidelines! I informed her that I had paid up my contract till the year 2023. Yes, she was aware of that but that's what the guidelines are, and she could not change the figure. I said I am thinking about canceling my contract. Again she stated that Choice was the best home warranty and she went on to say if I cancel my contract it would cost me. Furthermore, she compares my air conditioner costing me about $8000.00 dollars if it breaks down. Finally, I was informed that I would be receiving the money within 10-15 days. Now I receive another e-mail stating I should be receiving money within 30 days. George Forman states how Choice takes care of their customer in a timely manner. what going on? This whole venture started on Aug. 26, 2021. It will probably be the middle of September before I get my refridgertor.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 2nd, 2021

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linda deemer Murrells Inlet, SC

Tom is the representative I spoke with. He was very calm and patient and answered all of my questions. I do feel relieved to know now that I have a company that will help me if I get into trouble with my items that are covered by your warranty. Thank you.

4 years ago

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Larry Tipton

With a city this large Choice Home Warranty should have more contractors on board. Sometimes it take one(1) to two (2) weeks before you can get a warranty job completed. Some of the Your Home Service Agreements contradicts the agreement. A. Coverage then there D. Coverage (COVERAGE DEPENDANT ON PLAN 8. PLUMBING SYSTEM/STOPPAGE (Platinum Plan & Gold Plan) obviously, I have one of these plans, gold or platinum, platinum or gold?

4 years ago Edited May 15, 2024

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Cathy T Fayetteville, NC

Youngs Appliance Repair was outstanding! The technician was professional, respectful, and quickly assessed my issues with my washing machine and refrigerator. This "YOUNG" man knows his stuff! He even arrived early! I am so thankful you have such great Technicians.

4 years ago

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john fleming

Your Service was Excellent, My Washing Machine Was Fixed In One Day, The Technician Was Very Knowledgeable And Roto-Rooter Finished The Job By Unpluging My Drain System, Very Satisfied And Will Highly Tell My Friends About Choice Home Warranty Thank You John Fleming

4 years ago

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Ben S Irving, TX

The technician that came to our house was really kind, thoughtful and thorough. They even called ahead of time to let us know that they weren’t going to make it in the timeframe that was emailed to us. They gave us constructive feedback as to what they thought the problem was when it turned out that it wasn’t a plumbing problem.

4 years ago

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Kathleen Townsend San Antonio, TX

Reported that a fix was not really fixed and required re visit. Wrote this in comments on the request and said that I did not expect a $75 service charge for this third visit for the same issue. Waited 9 days for a service call. At 3:17 in the morning of service call date I received an email saying there would be a $75 service charge. When I saw the email at 10a I called 4 hours before scheduled appointment and was first told that there was not enough time to change the charge. When I told the representative that there was 9 days for a human being to read my comments and fix this, he got a supervisor involved and I was not charged. Why bother having a comments section on the request if no one is going to read it? and why didn’t’ someone reach out to me about this before the service call date. It was corrected but, This inattention to detail caused me anxiety and necessitated me taking action and using some pretty strong language to get the charge changed. I was first told I would be charged and I could request reimbursement! That’s ridiculous! Have. Human check these requests!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2021

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Mitch Owen Tucson, AZ

For this instance, I had extremely fast service and the technician took care of me on the first visit. But my 3 star rating is for Choice overall. The price for the warranty is fair. However, Choice has denied to pay valid claims. One was on my washing machine. They said the technician claimed I had abused the machine, but CHW refused to let me see any paperwork indicating this. I didn't believe them, but had no way to force the issue. At this time, I signed up for the AZ class action suit against CHW. When I made a claim on my A/C, they denied the claim saying they could see rust in a picture of my condenser. The tech fought for me saying that the condenser is aluminum and doesn't rust, and that the rust in the picture came from the bracket holding my condenser in place.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2021

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David Smith Haines City, FL

Customer service through Choice Home Warranty has been fine, but I have to wait 4 days for service on my refrigerator. That's too long. I already have thrown out all the freezer stuff and the refrigerator side is next. A little faster with the service technicians would be good!

4 years ago

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s prez Hopewell Junction, NY

My in-laws use them in Florida so I know they are a 5 star company. On their website they offered me one year but I emailed them and they called me and offered a 5 year (+ one free year) at a discounted rate which saved me money. The person who called was really friendly and went out of his way to find me the best deal.

4 years ago

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Linda L Davis-Brackens Dallas, TX

My first experience with Choice home. M refrigerator went out I lost more than $150 dollars of food. Choice told me that I would have to wait a whole month to get the replacement money for a another fridge I feel like I should not have to wait a month to get a replacement. Now I had to throw out the other stuff in my fridge and eat out for hole month which will be costing me extra money. What if it had been my air conditioner and hot as it is would have to wit whole for it also. This is the only thing that i do not agree with your company

4 years ago

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Marilyn Milliner Auburndale, FL

Within less than 48 hours I had my electrical circuit breaker issue taken care of. Choice Home Warranty found the company and from there everything was done just from one phone call. I would recommend this company to anyone who wants to have peace of mind in protecting what matters a great deal to everyone, their home.

4 years ago

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Air Conditioner fixed quickly Houston, TX

We called Choice Home Warranty because our Air Conditioner went out. It was very hot outside and we were assigned a Technician to fix the problem the very next day. The Technician was great!! Very professional and very thorough!! We are very happy with the service.

4 years ago

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Carol Fagiano Las Vegas, NV

Reliable, prompt, no nonsense professional technicians that go straight to finding the problem and repairing it. I've had other Warranty companies in the past but non can compare to the prompt service and reliability of Choice! They are absolutely amazing.

4 years ago Edited September 14, 2021

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Stephen Murphy Champaign, IL

About two hours after I submitted a claim I received a notification of a scheduled appointment. The repair technician arrived on the day scheduled and promptly repaired my home air conditioner. I am extremely pleased with the process and the repair.

4 years ago

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AduG A Gainesville, VA

Response to clients requests are prompt without delay. Technicians selected by CHW and assigned to jobs are professional and experienced. Apart from the appearance fee charged by the technicians no other payment is made. Indeed, CHW is dependable and the best.

4 years ago Edited March 6, 2025

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Sue Davis Houston, TX

I am not the owner of the CHW policy, but I live in this house and was here when the plumber arrived. While he was still on my front porch, he said,”You made a mistake, you shouldn’t have painted this concrete floor.” (He is a plumber, not a painter and I hadn’t asked for his advice.”) As we walked down the hall, he asked, in an arrogant voice, “How long have you lived here anyway?” As a plumber, I thought his work was well done, but I would not ask him to come to my house again. The claim was handled satisfactorily and I have no problems with the CHW company.

4 years ago

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Steve Tack Columbus, OH

A/C went out at 5am Reported the claim And within 5hours at 10 am the service man Jack S at Smith Mechanical Plumbing and Heating of Knoxville Tn. changed a capacitor after testing many components and completed the repairs. Not all talk but knowledgeable action

4 years ago

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judi holmes Chicago, IL

I got the policy in 2021. So far it has been well worth the money. I'm not a DIY person and the coverage gives me peace of mind should something in the house go wrong. I have been impressed as to how quickly claims are responded to. I have had issues with very long wait times when I try to call in and not getting a return call when I use that option. That said, I'm pretty satisfied at this point.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 16th, 2021

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DAVID GRAYBEAL

I had AC unit and condenser installed by Choice Home Warranty assigned HVAC company in 2023. In 2024 spent $60.00 for Choice Home Warranty assigned HVAC company to report that AC fault was that 2023 installers did not connect a necessary wire. Choice notified of issue and wire connected. I contacted Choice for assistance in recovery of $60.00 fee paid in 2024 to remedy the negligent installation of AC in 2023. Choice provided no assistance to me to obtain reimbursement under warranty of negligent work done by HVAC company in 2023. Key point is that Choice customer had no recourse except to accept the cost of negligent workmanship not the dollar amount. at issue.

4 years ago Edited June 28, 2024

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James Nogle Vienna, VA

I called about a water leak from my commode and 4 hours later a plumber arrived and fixed the leaking line. He had the necessary part with him and he was a nice friendly person, who waited a bit to be sure the connections were not leaking.

4 years ago

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J F Lewis Center, OH

I was with Amer Home Shield before and switched to Choice. I love the fact that the service is scheduled asap and I pay the tech that comes out. AHS would have you pay online, wait for the payment to clear, and the n schedule svc - this added days onto the call that didn't need to be.

4 years ago

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Maria2 San Antonio, TX

What can I say, Ines R provided excellent service to me and most importantly showed me "loyalty" service as a long time customer of Choice Home Warranty. I'm truly grateful for her and to see that Choice Home truly cares for their customers. THANK YOU!!!

4 years ago Edited January 10, 2024

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Maureen Jacksonville, NC

I have no problem with choice warranty with their technicians. However I pay monthly payments for the service and I was glad that they grandfathered me in at the prices and the rates that I pay. However, what I don’t like is two times that I’ve had claims for the same problem two years apart they can’t seem to allow the technicians to go one step further to fix the problem saying it’s not covered and I’m not agreeing with that. All they did is put a Band-Aid on it for now.I had to put in a claim I don’t have the time to debate this. It’s not because I don’t want to because I have a husband and a daughter in the hospital with serious conditions so I just don’t need the extra aggravation. The technicians were great.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 12th, 2021

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Jford Glennville, GA

Love that the service call was fast! Had the repair guy out the next day. He had to order some parts and then came back 2 days later. Was able to fix the issue quickly and was very friendly and professional. Love this warranty!

4 years ago

Choice Home Warranty Reviews