Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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P Wu

My torsion spring of garage door broke, and I reported to Choice Home Warranty early in the morning. It was a Saturday, which I could have gone to a store to get parts or get a service company to come out; but, according to the contract, I had to wait for Choice Home Warranty. They didn't get back to me until late in the day, too late to go to a store, and too late to get a technician to come out, to tell me I could find my own technician. I submitted one for $250, that was approved, with $100 service call deduction, but the tech became non responsive later. I had to find a replacement that cost $350, was not approved because CHW was not reviewing the changes. I found CHW not worth the money for this event, but I will stick with the company for the rest of the contract year and see if there is any improvement.

1 year ago

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lori murphy

Filed an ac claim. Asked to be referred to a different company, NOT the company that had already been out to supposedly fix same unit ac AND heat. EMS was sent to fix our unit. VERY pleased with EMS! They were professional and efficient. Each time I spoke with Choice, they would set the appointment day and time. The first appointment, no one showed. Called EMS. The apologized but explained Choice does NOT make appointments, EMS does. When I called Choice to tell them I was told by EMS to ignore Choice's appointments and only respond to the company's emails. Very confusing. They were also quick to close the claim, due to a circuit breaker needing to be exchanged. My husband did the work so another ac tech could be sent out. Received another email with date and time that EMS did NOT make.

1 year ago

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Wes Bush

Easy online system to file claims. I was contacted the same day by the service provider by both email and phone to confirm the next day appointment. Provider called and said he was on the way a few minutes ahead of the appointment window. The issue was resolved within a couple of hours of arrival - great communication and great service!

1 year ago

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Nahid Nia

I would like to express my appreciation for Jesica (3651) at Choice Home Warranty for handling my claim professionally and ethically. She communicated clearly, responded promptly, and guided the process with care and integrity. I am very satisfied with her service.

1 year ago Edited November 25, 2025

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Colleen

My AC stopped working thus week and I called Choice who emailed me that a company would be there the following day. An AC repairman replaced a part outside and AC worked again! I've used Choice on 3 occasions and every time the issue was fixed the following day! Choice is 100% worth the cost and I signed a 6 year contract! Couldn't be happier!

1 year ago

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Fatrena Hale

I had the following companies which were great. Appliance Tek Service; Lake Country Electric; Clog Pro LLC and Speed Service LLC. Speed Service LLC has a Ukrainian accent which made it difficult to understand. I am pleased that one electrician was scheduled for both units of my duplex and I paid $150. I paid Clog Pro LLC $550 for shower cartridge and fitting. CHW will not cover although it states coverage in the policy. I asked for CHW to reimburse $275 of the $550. No response as of yet. The reason for the 4 star rating.

1 year ago

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Tina Priestly

I had a leaky garbage disposal that ultimately needed to be replaced. The response time from the claim process to the actual work was amazing. The service technician was timely, courteous and answered all of my questions. I am truly happy that I switched to Choice Home Warranty for my home repair needs.

1 year ago

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Sumii Daikai

I requested a repair for my stove top and it was so easy on lines. They’ve set up with company’s repair professional right away. I’m very impressed with GE repair person, he was very knowledgeable and fix it so quickly. Thank you so much for your prompt service.

1 year ago

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Debbie Finley

I was very pleased with how fast CHW responded to my AC not blowing cool air. The technician knew what he was doing and resolved the issue the same day without any problems! So glad we switched over to CHW, the last company we had the service was terrible.

1 year ago

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Leslie Kraesig

We recently had our heater go out over a month ago and it took until now to get it looked at and fixed. When calling in to talk to someone, communication was difficult sometimes as it was with individuals with not clear English and were going by a script only. When asked to speak to supervisor, it wasn't clear if there truly was one. There were no real local service people we learned after calling around, as no one in the area would work with this warranty company because it was too hard to get paid. The first person they found no showed. They didn't like the second one's answer and finally the third person was a really good one and got it fixed. It was quite an ordeal for one part to get heat after several really cold fronts had passed through during the month!

1 year ago

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pete reyes

Definately was a great service experience Carlos the garage tech was very detailed oriented. Hediagnosed the problem and he was able to get it fixed quickly. He did a great job and I would definitely recommend him as well as choice home warranty.

1 year ago

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richard lofthouse

The technician was prompt, courteous, and efficient. He diagnosed the problem with our garbage disposal and replaced it in a single visit. My previous home warranty provider would come one day then have to get parts and come back another day to complete the job. The one day service was fantastic,

1 year ago

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TONI ROMANO

Our thermostat went south. Choice took a week, but the technician they sent did install our new one quickly - was extremely service minded and there ya have it. The only issue was they told him to charge us $85 service call... wrong, I got in on a special deal so my service call was $75. So far, very happy with this company.

1 year ago

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Cindy Robinson

I was skeptical about home warranty but I had to have a new water heater and the plan worked well. There were some uncovered charges to upgrade my existing plumbing, but I knew that fee prior to service being done. I'm glad I chose Choice Home Warranty!

1 year ago

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P B

I had a toilette leake due to an eroded seal, I filed a claim to choice home warranty and they scheduled a plumber visit the next day. After estimating the cause of the leak, plumber fixed the issue and his labor was covered by choice home warranty.

1 year ago

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Janet Sonneville

We live in an area where getting repair service has been difficult. Our original home warranty company couldn't get their servicers to come out here so we were hesitant to try another company. To our relief, when our oven went out Choice Warranty was able to get a repairman out here and he did a great job.

1 year ago

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Kelly Chapman

I purchased a policy over a year ago, and just had my first issue with an appliance. I was able to file my claim in minutes, and within 24 hours the issue was resolved. Given my work schedule I especially appreciated how easy it was to connect directly with the tech to narrow down the arrival time.

1 year ago

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Judith Blyden

CHOICE HOME WARRANTY Technican PAULO was awesome diagnosing the problem with my KENMORE washing machine. The only drawback is the part has to be ordered and now I have to wait probably about 5 days for him to return and install this part. No washing laundry for 5 days. Not good.

1 year ago

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Lillian Lively

My microwave stopped working. I had an appointment scheduled in a very timely manner. When I confirmed my appt day & time with the technician he said he had an unexpected opening that afternoon if I wanted it. I did! He was friendly and efficient. Problem solved.

1 year ago

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Rita Barghash

As part of my home purchase, the seller was offering a one year home warranty. I picked Choice Home Warranty based on the reviews and a friend's recommendation. I just renewed my policy and the 2 claims I filed were both processed in a timely manner

1 year ago

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Jodi Bates

Good company, quick payout. If they can’t find a contractor to fix your problem they will allow you to hire your own but you have to do the paperwork yourself, it’s not difficult though. The only thing I don’t like is that sometimes it can take some time for them to find a contractor.

1 year ago

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Judith Owens

This is the first time calling for a service call on heat pump as I live at the beach and we received 4” of snow. I think it shock my system 😁. The customer service representative was professional, courteous, and explained in detail what the next steps would be. Glad I went with Choice Home Warranty.

1 year ago

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Doug & Barbara Olson

This type of home warranty IS WHAT IT IS! Knowing that, after 50 years as a real estate broker, has made for a great relationship on our home warranty. Choice has always come through on our claims and I would recommend using them. They have always answered my on line requests and even called back quickly when needed. Thanks

1 year ago

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Mahesh Viswanathan

They are very responsive for any claim submission or follow up. Sometimes the local technician timelines are extended (post covid this seems to apply in general, though), and then have had a couple of instances where the technician didn't show without indication and then had to reschedule. Apart from adding more technician's to their list, there isn't much they can do.

1 year ago

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Linda

My stove was looked at and determined that it should be replaced. But I have to wait 30 days to receive the money for the new stove. There must be a better way to receive the money faster in order to replace a stove. Choice Home Warranty was very quick to have a repairman to come out to look at the stove. Which I’m grateful for, but the replacement money should come to me faster than 30 days.

1 year ago

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LaVella Hyter

The most significant aspect of my experience was the communication with CHW and professionalism of the independent vendor (contractor). The contractor kept me informed every step of the way and made me feel important. Closely followed by great technical skills and service.

1 year ago

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Gloria G Lewis

There service is above explanation; the employees are very cordial, sincere and don't mind listening to your complaints or concerns. When placing a claim they are prompt, no hesitation in providing the service u requested. I highly recommend this company and the monthly cost, service fee is great!!!

1 year ago

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Harold Williams

Speed and quality of resolution to claim. Staff is outstanding. Super company representatives that responded almost immediately and seemed very interested in helping me reach a satisfactory solution. Even the company that they selected for claim satisfaction was just the same.

1 year ago

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Kumar

There are multiple aspects 1. Wide range of items in the warranty coverage with equipment replacement 2. Quick response and in case they can't find right technician, we can pick our own technician (one time per year) 3. Choice to change technician. 4. More value per buck

1 year ago

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Dave Nichols

We've been with Choice Home Warranty for nearly 2 years and they've not only saved us money on home appliance repairs but have also given us peace of mind knowing that if we do have an issue, they will back us up with "more than reasonable" repair costs.

1 year ago

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Celestine

I'm a new and first-time Customer with Choice Home Warranty. The service was very good...starting from Customer Service Admin Staff to the Repairman who solved my problem with my Freezer Door. They were all professional, friendly and very knowledgeable. I'm very pleased.

1 year ago

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Frances

I called Choice Home Warranty and they got a Service Company and must add a Liable Company..Good Service..and They Fix My Problem...I will give Choice Home Warranty 5 ⭐⭐⭐⭐⭐ Plus 5 More if I could...I just want Thank You for your Amazing Home Warranty.. Thank You!!!🤩🤩

1 year ago

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SLO Smith

Once you have contacted them, you will be FLOODED with emails and phone calls, three to five a day, barraging you to purchase. After purchase, do not expect to receive services when something actually breaks. You submit a claim, then enter no man's land. The "customer service" phone number and on-line chat are absolutely useless, providing only rote responses like "you will be assigned a technician when one becomes available, usually within 24-48 hours." When you make a claim on a Thursday, that window extends to Saturday, and of course you can't reach anyone then. A call to ANY service provider will result in a technician coming out, the city in question is Houston, where service is PLENTIFUL.

1 year ago

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Kathleen Bowers

I put the claim in on a Sunday night and within an hour I had a date for Monday at 11 o’clock. The service Mahon texted and said he would be there at 11 and arrived on time. He fixed the dryer and was in and out in 15 minutes.

1 year ago

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Sharon

These gentlemen did not mess around. Arrived at my home and went straight to work on my ice maker. They had it fixed within 30 minutes. The service was great! That is why I renewed my contract with Choice a week later. I will be recommending Choice Home Warranty again.

1 year ago

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Garn Bugby

This company is remarkable! From the get go they have taken steps to help us! They are quick to respond and reach out and do their best! We would recommend them in a heartbeat. The service marketplace could take some pointers from them!

1 year ago

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Margo White

Generally Choice Home Warranty has performed satisfactorily. I have made a number of claims over the years and all have had a competent technician dispatched but in every case it's been days before one could come and then they diagnosed the problem but often had to schedule a return visit after they had gotten approval to perform the repair, especially if a replacement needed to occur. The biggest disappointment occurred recently when my air conditioner went out on August 3 when it was 117 degrees in Arizona. I submitted a repair ticket at 5a.m. PST and had to call them at 10:30 inquiring as to why they hadn't responded. I was told it might be 24 hours! They finally got back to me at 3 pm telling me I was scheduled for repair on August 16! When I called and explained to them how hot is was and was going to be in the coming days they politely reiterated the August 16 date and said if I tried to reschedule it would be even later. I had no choice but to pay out of pocket for the repair. I won't get reimbursed because it wasn't approved by Choice. Such a letdown and this will definitely cause me to consider other home warranty companies in the future.

1 year ago

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Gero

My experience with Choice has been frustrating. The technician they sent was negative about the company and uncertain about the repair process. My fridge has had ongoing issues, and despite multiple visits, it remains unfixed. Communication has been lacking, and I'm left waiting for parts without updates. Overall, it hasn't been a great experience.

1 year ago Edited August 2, 2024

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Padra

Jessica, Was very professional she knew her business and explained herself very well. most of all she listens to the customer concerns and based her decisions on the information that was presented to her. I thought she was fair

2 years ago

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Daniella

Being new to the organization and service, I was impressed with how I was handled overall and with all the various offers that were offered. Their customer support team was prompt and dependable, taking care of me right away.

2 years ago

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Cheryl

I like how friendly the tech was and knew what he had to do to fix the problem. He was a breathe of fresh air. Most the time when a service tech comes out, they are grumpy and act like they don't want to be here. This tech answered all my questions to help me understand what he was doing to fix the problem.

2 years ago

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Amber Martin

I love that l made the right choice with this warranty company. l had a technician come out and knew what to do and went above and beyond the call of duty. My dryer is working perfectly and my dishwater works perfectly but needs a small part.

2 years ago

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Anthony Colόn Jr.

Choice Home Warranty sent a service contractor to repair my Dryer and the gentlemen was very knowledgeable and did a excellent job in repairing our dryer. I have had other warranty companies but we made a good decision switching to Choice. They don't just send anyone they send professionals. Thank you Choice

2 years ago

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Aloma

The greatest greatest company ever I will recommend to all my friends and family as soon as you call them there is someone there ready with a day to come out and see and fix your appliance excellent excellent excellent thank you thank you keep up the good work I love you so much you're a great company God bless

2 years ago

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Bobby Elizondo

The first claim took a lot longer to get it permanently fixed. I took almost four weeks to get it permanently fix. Plumber came out the first time and only temporarily fixed it. The other claims went well with a local plumbing company came out quick.

2 years ago Edited May 15, 2024

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Tatyana

Recently I was in need of plumbing services, my appointment was cancelled but a Choice Home customer service representative found another firm that provided fast and reliable service so my problem was effectively fixed. I am very grateful for the efforts to help me and caring attention I have received.

2 years ago

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Dena McElroy

The Account Specialist, Suraj G, was very knowledgeable about coverage information and was able to answer my many questions. I was very pleased that he was patient with me during the application process. I will recommend Choice Home Warranty to all my family and friends because I know they will be very pleased with the service they will receive.

2 years ago

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Drusilla Arnold

Awesome company Excellent customer service Most of ALL: it’s been the best home warranty yet!!! I’ve personally referred everyone that I know to them and WILL CONTINUE TO REFER EVERYONE THAT I COME ACROSS!!! Thank you for your dedicated honest upstanding services Choice Home Warranty 💕

2 years ago

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Ethne Andrews Stroudsburg, PA

I was looking online for the best home warranty I could find when I got a phone call from Jim M. He did a great job of explaining to me what was involved. He got me an excellent deal after asking me questions I didn’t think were pertinent. Thank you!

2 years ago

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Guy Kahale Waipahu, HI

The reason why I give a high rating is that as my conversation with the agent that I was speaking with made me realize that the offer her was giving me made more sense and it would save me money in the long run and that there was no contract and I could cancel at anytime and they would reimbursed me of what I have left in my account

2 years ago

Choice Home Warranty Reviews