Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Tonia Pensacola, FL

It's been positive. There are no concerns whatsoever. They're very responsive and it easy to put in a request.

4 years ago

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M Chatsworth, GA

We have used it 3 times and just getting someone out here seems to take longer than I think it should but the service is very foo once someone gets here.

4 years ago

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Louis Colorado Springs, CO

It's just reassurance that I have backup plans to finance systems. They're very responsive and follow up alright. They could do better on the quote.

4 years ago

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Tracey Peoria, AZ

Each time we've call in we always get a reference to policy to know that it is not covered with very little explanation. Recently out refrigerator stopped working and they wouldn't cover it so we had to buy a new one.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 25th, 2019

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Verified Customer

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Billy Addeo

Worst service I have ever received. Took over a month to get my garage door repaired and its still not done after 3 trips to my house. Never get a call or email as to when they are coming. They left the old parts in my garage. Door doesn't open all the way and apparently, that's the factory setting. Now it's five days for them to return. I'm done.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 22nd, 2019

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Verified Customer

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Davis

they were prompt in handling my repairs. The repair men were there to complete my repairs in a timely manner as well.

4 years ago

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Sheila Massey Groves

When i needed my microwave replaced i had to negotiate the cost to replace it. And they dont communicate every step after a claim is made.

4 years ago

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Jim

They don't cover the basics, my water heater started leaking and they would not fix it. When they sell you the policy the say the water heater is covered, but it was not. I cancelled my coverage with them immediately and they have not yet rebated the money I have coming, been over 3 weeks now.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

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Verified Customer

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Kenya Lott

Easy to file a Claim Online. Prompt response to Claim with Scheduling of Service Provider. Need to work on better Claims Resolution.

4 years ago

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Verified Customer

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Caroni Lombard

Choice has always responded promptly to my claims, and has had quality companies respond to my needs.

4 years ago

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Leah

They make it very easy to get things fixed in your home, but some of the things that are not covered compared to things that are is a bit confusing.

4 years ago

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Verified Customer

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Wendy Edwards

Very good service, love that I can make my claim on line and do not have to be on the phone forever.

4 years ago

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Verified Customer

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Petrus Mare Palatine, IL

Responsive-reliable. Service techs. have been extremely thorough. Very pleased with your service and response.

4 years ago Edited January 10, 2024

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Verified Customer

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al pate

The service companies that they contact are on time and they are friendly professional and do a very good job.

4 years ago

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Verified Customer

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Ria

Hassle free when it comes to claims & when I have to call Customer Service they are easy to deal with.

4 years ago

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Verified Customer

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anonymous

I got a blockage in my sink and most policies don't cover that but they accepted the claim and that was wonderful

4 years ago

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Angela

Don't get choice. They did not cover what they said they were going to cover. I had to pay extra to get a leak fixed because choice doesn't cover leaks. So I had to pay to get the leak fixed and pay for the service call so it would have been cheaper to not call choice.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 20th, 2019

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Verified Customer

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Edward

We've only used it once and it was very easy. Our garage door failed and they came out and replaced it for a $60 fee.

4 years ago

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Don Jackson, TN

They are very good and the customer service is good. My only complaint is that sometimes it's hard to get other companies to cooperate with them.

4 years ago

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anonymous Land O' Lakes, FL

They provide a good service and act quickly. They are very responsive. Once they even sent someone out the same day.

4 years ago

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Robin And Robert Rigby, ID

They offer exactly what I need. I've been very impressed with the quality of companies that the choose to work with.

4 years ago

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Michael North Las Vegas, NV

They did everything they said and what I needed. The service fee is pretty low and that's important.

4 years ago

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Cheryl Phoenix, AZ

I haven't had any problems with their vendors. My swimming pool motor stopped working and they did repair the issue.

4 years ago

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Harry Cape Girardeau, MO

Very difficult when you send me a email to find my tech to service the HVAC and three reputable local firms will not deal with warranty firms. I paid the bill and will tell all to be careful

4 years ago Edited January 10, 2024

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Iris Pasadena, MD

I had issues at first but called back and got better results. They came out for my garbage disposal the next day and replaced it.

4 years ago

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robert fabio

The use competent repair organizations, remairs were done in a timely maner after diagnosing the problem

5 years ago

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Peggy Chaffin

I had a issue with my air conditioner. I called and they sent someone out the next day. Quick no hasske service!

5 years ago

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Betty Underwood

I found them to be Caring & prompt and I am unable to give anything else that would be pertinent to your question

5 years ago

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Lynn Bryan

I have had a couple of plumbing issues and have been extremely pleased with the service from PlumPro

5 years ago

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Cindy Jasperson

They do not fix all repairs. I had a leak under my kitchen sink and it was from years of wear and tear and they would not fix it I had to.

5 years ago

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Verified Customer

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Chrystol Kwasinski

Called them when my furnace quit working. Sent someone out the next morning and it was repaired on the spot.

5 years ago

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Charlene Pegram

Company rep came out and assumed dryer vent needed cleaning. Did not check dryer or heating element. Did not do his job. I called customer service and they sided with company and said they accepted his answer regardless. Dryer has a bad heating element and needs to be replaced nothing was done at all. Not happy with this service.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

If you have had a 2nd opinion and would like this reviewed, please send your invoice to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Nov. 18th, 2019

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Verified Customer

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maria velsor

Took 4 weeks for parts to be put in. Older couple and needed oven for cooking. Husband has cancer and can only cook food in oven!

5 years ago

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Verified Customer

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Daniel

Depend on that my first time claim for garage door opener and did first work. Now second again problem and coming on way fix soon with no charge.

5 years ago

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Verified Customer

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Augustus

They responded quickly. The company responded the very next day to make an appointment to see me about my issue.

5 years ago

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Clark Odom Houston, TX

My experience has mostly been good. Not satisfied with having to talk to Computer that’s hard to get it to understand. Otherwise all is ok.

5 years ago Edited January 10, 2024

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Verified Customer

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Mary

The length of time between when you call to request service and one service arrives was a little long but other than that it was perfect

5 years ago

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Verified Customer

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Glenda C McGaughey

The problems I've had with my appliances were taken care of and everything was explained to me about the problem

5 years ago

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Verified Customer

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Anonymous Hartland, MI

Used it several time and every time they've been prompt and sent good technicians. Very efficient and easy to use.

5 years ago

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Verified Customer

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Mauricio San Antonio, TX

They are very efficient and solve problems when possible. I have used it three time and they keep very good service.

5 years ago

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Verified Customer

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Billy Mesquite, TX

I'm happy with Choice Home Warranty. The service is awesome. It seems most major things are covered.

5 years ago

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Verified Customer

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Nicholas Del Valle, TX

They solved every issue and were very polite and efficient. They were on time every day and communicated with us.

5 years ago

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Verified Customer

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Israel Humble, TX

The customer service is always on time. I had a heater problem and they came really quick and fixed it right away.

5 years ago

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Verified Customer

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John Surprise, AZ

Last week I used my warranty and they refused the repair based on the repair guy's input. Some of the repair guys don't know what they're doing and Choice Home Warranty uses them anyway.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations,

Nov. 11th, 2019

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Verified Customer

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Johnny Lancaster, TX

They have very high class customer service. There was compassion and they were decent. They were great.

5 years ago

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Riley Charlotte, NC

When I call, Choice home warranty sends people out to fix whatever I need fixing in a reasonable time.

5 years ago

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Lillian

I've had them twice and both times they came, they were wonderful and they told me what I needed and it was very minor.

5 years ago

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Stevi

Used it a couple of times and everything went great and I've used it a couple of other times and there were miscommunications and long wait times.

5 years ago

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Nancy

I thought it was a good legitimate company when I signed up for Choice. I feel they have taken advantage of me. I needed to use my warranty with my air conditioning and they refused the claim and I had to pay the gentleman over six hundred dollars for doing nothing. I will cancel it, it is not worth it.

5 years ago

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Daniel

I had a situation where they came out here and the air conditioning people didn't do a good job and they disrespected my wife and choice said I had to continue to work with them. There was no empathy or sympathy nor did they fix the problem. The service is horrible and I was very disappointed and disheartened.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Nov. 1st, 2019

Choice Home Warranty Reviews