Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Verified Customer

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Mohamed Kansas City, MO

I used the warranty once to fix my oven, and they sent somebody over right away, however, I was disappointed the next two occasion I used them. My power went out on both occasions, and they said they couldn't do it because they don't do any underground work. They just didn't work out for me, so I'm not sure if I'll be going back to them.

8 years ago

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Verified Customer

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Lori Amite City, LA

When my stove went out, they came over quickly and repaired it in a timely manner. Everything has just been a great experience.

8 years ago

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Kendra Mcmullen St. Louis, MO'

There was a little hiccup where i paid for service because know one was available and i was not given half of the money that i paid to have the refrigerator fixed.

8 years ago

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Eli&Lilyan Tapiero Hollywood, FL

They offer you many things, however when out comes down to it if you don't remember what they offered you, you will get nothing. They are just another insurance company trying to make a buck and they don't make an effort until you threaten to leave them.

8 years ago

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Verified Customer

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Vicci McCreary Southaven, MS'

Takes too long to approve repairs. My A/C has gone out a couple times with a bad capacitor. Took 4 days in sweltering heat before this very simple repair was made.

8 years ago

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Verified Customer

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Charlotte Kearney Slidell, LA

Never had one problem with them, fast service and when they couldn't fix my dishwasher they helped me pay for a new one. I'm here to stay

8 years ago

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Verified Customer

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June Lauer Ortonville, MI

CHW has come thru with all my claims. My only complaint is that I get differentl instructions or evaluations from different agents that answer my calls.

8 years ago

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Verified Customer

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Anonymous Cranberry Twp, PA

They're a great company to work with! We get someone to come and help us when we file a claim. Plus, it gets taken care of properly. On top of that, their price is good.

9 years ago

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Verified Customer

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Janice Willis Haughton, LA

The only time I've had to call was when my dish washer wasn't working. I don't have any complaints about that; it was repaired in a timely manner.

9 years ago

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Verified Customer

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Silva Kandiah Orlando, FL

When I called, they responded promptly and sent the technician to get it fixed. Their consultants have been very good and thorough. We were happy with the experience.

9 years ago

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Verified Customer

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Anonymous Bethesda, MD

So far, everything has been good. I needed to fix my dishwasher, but they replaced it and gave me a fair fine. Plus, their customer service has been excellent!

9 years ago

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Verified Customer

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S.K. Concord, NC

I decided to go with Choice Home Warranty because I heard they were good, and overall, their representatives have been pretty good.

9 years ago

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Jackie Hopson Temple, TX

They weren't that good at first, but it was cheaper than American Home shield. They finally called the right contractor, but at first it was kinda shabby service. The last time I called them it got better, but at first it took them quite a while to work out the problem when they came out.

9 years ago

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Verified Customer

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Subramaniam Suthan The Colony, TX

Choice Home Warranty is full of surprises, I thought it would be a good company. My electric-fan went out, and I call them and they said it wasn't covered. Then my faucet went out, and I called them and they said it's not covered. Finally, our A/C unit went out, so I call them and they said it's not covered, so what's the point? Every time I call, there's always something wrong on my end. They say it's not covered due to many factors. I wouldn't recommend it to anybody. I already cancelled it.

9 years ago

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Verified Customer

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Gregory Whitfield High Point, NC

They sent somebody over to fix my leaky toiler, but instead of fixing it, the technician wanted to sell me a brand new toilet. He only took a look at it once, and told me I needed a new one. I just got somebody else to come over, and they fixed it. They just haven't been very good.

9 years ago

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Verified Customer

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Anthony Maola Monroeville, PA

I had a plumbing problem, and they told me they didn't cover the inserts of the faucets. I have a refrigerator problem, they said they didn't cover refrigerators. I had a hot water tank problem, they told me they didn't cover hot water tanks. It cost me an extra thousand dollars for that last one! On top of that, trying to get on the phone with one of their representatives was horrendous. It was just absolutely terrible.

9 years ago

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Verified Customer

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Eduardo Luevano El Paso, TX

Every time I call them they take care of the problem, so their customer service is good. I got the service that I needed, and it was fast.

9 years ago

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Verified Customer

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Ronald Miller Platte City, MO

My experience with them has been quite satisfactory actually, I've only used it one time, and their customer support was pretty good.

9 years ago

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Jay Are Ashburn, Virginia

Easy claim reporting and can attach pictures

2 weeks ago

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jill miner Bayside, Wisconsin

I like the fact there is not a long response time

2 weeks ago

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lakeisha adebola Washington, District of Columbia

I like that I can go online to submit my claim

2 weeks ago

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Laura Marie Gonzalez Ramos Atlanta, Georgia

Pretty prompt and good customer service.

2 weeks ago

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Sassie Mac Dallas, Texas

Loved our technicians but hate the process they have to go through to get approval for work.

2 weeks ago

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Yolanda Ball Fort Washington, Maryland

I’m very pleased with Choice since becoming a member

3 weeks ago

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GIL LIGSAY Las Vegas, Nevada

GOOD CUSTOMER SERVICE ON SALES AND CLAIMS.

3 weeks ago

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Mitch Chappel Budd, Illinois

Very good talk with! Time will tell for the rest

3 weeks ago

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Kenneth R Ivey Athens, Texas

The coverage is a scam it supposed to help you when you have a break down but it leaves you with high bill to pay

3 weeks ago

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Carlos M Farrulla Wake Forest, North Carolina

Prompt service. Willing to reconsider claim decisions

3 weeks ago

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Michael Powell Owings Mills, Maryland

Sales rep did a great job Philip Whitehurst, thank you

4 weeks ago

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Herman Norwood Lenexa, Kansas

Missed the scheduled time to arrive about 45 minutes .

4 weeks ago

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Brian Carter Pigeon Forge, Tennessee

Coverage is decent, but you have to pay attention to the exclusions!

4 weeks ago

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Susan Peters Budd, Illinois

He found the problem but couldn't fix it.

4 weeks ago

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Verified Customer

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Donald And Sandra Gibson Las Vegas, Nevada

Choice is not honoring their #Warranty. They thi. Natural blue. That is happening.

2 months ago

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Verified Customer

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Melissa Oswego, Illinois

A struggle with covering AC. Very inconsistent . Techs were double the price of a hometown tech.

2 months ago

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Robert Castile and Romi Burgraff Seattle, Washington

Online ratings and reviews were very high

2 months ago

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Marti Schoeman and Nicole Hines Hemet, California

Never again ! They take your money and THEN tell you it’s not covered. WHAT ????

2 months ago

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Sandra

My appliance broke down. I filled a claim. Within 1 week the file was settled! I am in awe of how quickly and without hassle Choice Home Warranty took care of me.

5 months ago

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Paula

In my latest claim for a leaking washing machine , it took 2 weeks for appointment to assess damage. Waited another week to be notified I would get replacement value go $406.00 in form of gift card. I accepted. Was not told it could take up to 30 days for gift card to be emailed, nor was I told gift card email would be coming from Lowe’s, not from choice. This seems like an unreasonably long wait. It has been my experience that service is slow and claim is denied or a low value is offered. The least they could do is provide the gift card within 5 days.

9 months ago

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Michael

The first thing I don't like is that they didn't notify me of my monthly payment increase which is 61 and change plus 100 flat rate paid in advance. 2nd my garbage disposal stopped working and they couldn't get a plumber. They said go ahead get your own, we'll pay. Turned out to be reset button, my wife got on floor and reset

9 months ago

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joshua Raja

Most of the issues have been resolved, and it’s working well for me most of the time. I’m happy with this home warranty and have recommended CHW to a few friends. I feel it’s worth continuing with CHW.

9 months ago

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Melvin Rosado

Started calling on Friday around 11 am. Took5 hrs and 8 calls to report and open a AC claim. I hired another company to troubleshoot my system before the long weekend. After that troubleshooting I paid him $99 and decided not to continue with his services. Called Choice around 5 PM and Got an automatic response with appointment for Monday 3-8 pm… On Monday an AC repairman called and said that I missed his appointment at 2 pm. Really? Wrong! I verified and my appointment WAS at 3-8 pm. Still, he showed up at 3:30 and found my system has a gas leak and needs refrigerant buy could not fix because he need authorization to perform the repairs. So, now he/we are awaiting authorization from Choice to repair or replace the system. I need my AC back functioning! Please, help!

9 months ago

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Spaniard

I Placed a request for service due to broken down home appliance and with hours the repairman was at my home. I was extremely impressed with the level of expediency and service!

9 months ago

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JL Gray

No experience with them, though I have been a customer since 2023. However being denied for the first claim was disappointing. The case manager Patricia was very helpful in her explanation, knowledgeable, did give me a credit on the next calls service fee,

10 months ago

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Charles R

Initial diagnosis takes too long, several days or weeks after claim is filed and rarely resolved same day. Convenient online claim method, reasonable service fee amount. Choice is Very poor at replacing appliances when repair is denied, big hassle and always undervalues your appliance. Customer is always out of pocket. For example I'm still waiting on payment for a June claim, they only approved $272 to replace a high end dishwasher. They only give a LOWES gift card instead of cash/check which sucks. I've been a customer since 2015, not sure if I will renew again. In general I prefer home warranties for their convenience of not having to find your own repair contractor for initial diagnosis.

10 months ago Edited September 17, 2025

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May Chevez

My shower cartridge was defective and I had Rafael from OSO plumbing come out, he was very knowledgeable and very professional , he did not mind me watching him while he was working too. Thank you.

10 months ago

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Robert Wieber

The technician you sent was professional, however after that repair my water softener needed repair and you said that it isn't covered. A water softener is a natural appliance in any home that should be covered. Very disappointed. Bob W

10 months ago

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BRHEE

Was disappointed when a claim was denied to our HVAC motor for the blower. The actually motor arm broke off and caused the motor to fail. They stated since it was due to the arm break and not motor failure it was not due to age.

10 months ago

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sara davis

HVAC went out Aug 24, claim filed that day. Technician came on 26th, need parts. Return visit scheduled for 29th. Hopefully, this will get it working again. Very warm here in Florida

10 months ago

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Judy

they are the tops. I was with them for several years. Left them to try another company, that was a big mistake. I cancelled the contrat, got my money back and immediately returned to CHOICE.

11 months ago

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Raymond Ukaria

The technician that responded to my electrical issue was a great guy. He is very knowledgeable and right to the point and in minutes he was done with the repairs Mr. Price of Glenn Burnie Md.

11 months ago

Choice Home Warranty Reviews