Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Ronald Galway Sr Las Vegas, NV

My water heater was leaking real bad. I made the claim via phone around 9am. I called twice to check to see if it had been assigned to a plumber vendor because I had questions about what I could do since water was all over my garage floor. I was sent an email around 3:30pm but it went to my SPAM folder so I didn't see it until 6:30pm and the plumbing company was closed. I called another 24 hour company who told me I should drain the heater. I didn't read my contract which stated the tank was excluded until after the plumbing company advised that CHOICE would not cover the replacement. I should have been calling local plumbing co's to see if I could get a good deal on a water heater replacement instead of CHOICE in this case, My bad!!

3 years ago

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Brett Copeland Birmingham, AL

They do what they say and say what they do ! Great company ,,,I’d recommend to anyone needing a home warranty contract !! they approve my air conditioners to be replaced without any hassle whatsoever. It was an effortless process !

3 years ago

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Verified Customer

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Jim

3 years ago Edited January 10, 2024

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Verified Customer

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Rose farbman Hollywood, FL

In the beginning I was going to drip them. But they came out even though it took long time to get parts for my refrigertor. They did get them and fix it. Then I had a leak. The plumber that first came out cracked my counter, Plus he said the could not find the leak. We had to break the wall and the leak was right where we told him it was. There was apiece of wood he took off the wall under the cabinet and said there was no leak. which there was. So i had to call them back and they sent a different guy out and yes indeed the leak was right there. Then I got a letter they were raising the price. They made an agreement to keep it where it was. .They came out and fixed my Acir conditioner and they did come out the next day The guy was great. So I stayed with them. I hope going forward they do the right thing. I did write to them about the cracked counter. But no one called me. So we will see. They are ok. they do call you back right away most of the people they sent out were good. The only thing I do not like is that on most repairs they do not send someone out for 3 days. I d not think that is right especially when you have an emergency flood.. We shall see how they do going forward.

3 years ago

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Verified Customer

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Dennis Phoenix, AZ

Customer service is always good. They always let me know if I have a covered claim. Usually within an hour I have a scheduled appointment company with name and phone number of person coming over in case I need to reschedule. Always friendly and informative. Very pleased with Choice Home Warranty.

3 years ago

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Verified Customer

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Patricia GA

I loved that someone came out quickly and fixed the problem. I didn’t like that the person of my initial contact was not very assuring and did not seem to understand my stress with an impending storm on its way. However, someone did get in touch with me and did come within time.

3 years ago

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Verified Customer

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Ines Gomez San Antonio, TX

I liked the fact that once I placed the service I needed the company that had to do the job regarding my garage opener, the people called in a timely manner and came and provided the service fast and accurately. I now have a new garage opener. I thank the service person who came to install it. The service was excellent.

3 years ago

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Thomas McDonald

What a positive experience this was and I am very grateful! James R from Garage Door Viking came over and assessed the opener and within a couple of hours had it replaced and we were good to go, my wife was elated to have it repaired so efficiently, thank you!

3 years ago

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Maryann Lacy Middletown, OH

I just signed up today with Shawn. He was thorough and knowledgeable, and respectfully answered all my questions. I have lived in my new home for 2 months (which is 30 years old). I now have peace of mind, knowing all my major systems and appliances will be covered for a very reasonable service call. I gave 4 stars now, probably 5 stars when I actually use the service.

3 years ago

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Mellissayvon Chillicothe, OH

First of all, I had only been signed up for like a minute and a half and I was asked to do a survey. I have no idea of my overall rating at this point because I have only been a customer for two minutes. I can tell you that the salesperson I spoke to was not very reassuring, as he spoke 80 miles an hour and did not stay on the phone long enough to answer my questions. I thought maybe I would find my answers on the Q&A page but I didn't so I will have to make another call one day this week for my answers. IF CHW follows through on their promises then I am sure I will be able to give them 5 stars so until then....to be continued.

3 years ago

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Verified Customer

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Patricia

I like their availability to come out and diagnose the problem. As well as in some cases being able to fix it on the spot and if not able to ordering the parts and getting them in a timely fashion. Times I’ve had someone come out they were polite professional, and were conscious of keeping their area clean

3 years ago

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Verified Customer

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Terry Reid Stone Mountain, GA

The Choice Warranty company is worth its weight in gold, has been my personal experience. I don’t know what I’d do without them these past 6 years.. They’re not perfect but I see them trying to get there and I’m not asking for perfection, just deliver when I need you. So far they been able to accommodate!!

3 years ago

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Cherry Spickerman Atlanta, GA

I am so grateful for my warranty. My hot water heater had sprung several leaks and I was without hot water with my water heater needing replacement. It was 12 years old. The techs with whom I dealt were professional and so very helpful. I gladly would recommend Choice Home Warranty to friends and family.

3 years ago

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Paula K Schroeder

Joe, is an excellent salesman. Offered all of my options, without any high pressure. He answered all of my questions clearly without question. Great job, I only hope any service issues are handled as well! Thanks much, Paula Schroeder

3 years ago

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Verified Customer

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leslie martin Houston, TX

Liked good responses from Choice Home Warranty on my claim. I didn’t like response from EMS HOME SERVICE which was the home service provider selected to repair my air conditioner. EMS customer service and communication was horrible. Their customer service representative, schedulers and repair technicians didn’t appear to be communicating with each other which resulted in a significant delay in service of my AC repair. I give EMS Home Service an overall rating of one star.

3 years ago

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Jacques Bredius Kansas City, MO

Dislike your automated system. Prefer to talk to a human. Because when it asked me who the manufacturer was, I kept telling it that it was Whirlpool. Did not know what Whirlpool was. Had to repeat over and over.It also didn’t understand microwave/ oven combination. Very frustrating!

3 years ago

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Verified Customer

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Michael Gilbert, AZ

Warranty coverage and exclusions well-defined, easy to follow. Choice was very prompt in response to a water heater failure and replacement. This included remediation and water damage repairs. The plumber from Sage and contractor Western Skies Restoration were both recommended by Choice and also did great work.

3 years ago

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Verified Customer

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Katherine Knoxville, TN

I feel that I saved money. However, I disliked being caught in the middle between CHW and the repair company. Most independent repair men do a good job, have problems with CHW as well. Due to this situation, takes a month or longer to get anything repaired. Most of the repairmen come from 45 minutes away. They get approval but don’t want to go that far for one job. So they wait until they can do several at a time and if they don’t get to your repair that day then the wait is weeks longer. I have heard they give very little for the appliance much less than an insurance adjuster would have to pay.

3 years ago

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Verified Customer

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Allyson Rush

I really like them. Sometimes I forget the payment, and they're very patient on that. They also get somebody out here to fix things as soon as they can, and they're also very flexible if we need to reschedule or something. So we like that too.

3 years ago Edited January 10, 2024

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S V E Glendale, AZ

Prices are better than other home warranties I’ve had when I do the 3 year deal. Most things have been covered. A little slow responding with service people but I assume that’s everywhere since the pandemic, but I get better responses when I correspond via messaging. Long hold to get through to a live person. Overall satisfied. If prices stay reasonable I will stay

3 years ago

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Verified Customer

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Ashley Witrago

Submitted my issue, got confirmation the received it. Got an email later that day with company that would come out and got an appt date of less than a week out ( non urgent issue). The company that came out was very professional and fixed issue quickly. Nothing bad to say

3 years ago

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EBrad1

I can't complain about anything the Service was performed within a more than reasonable amount of time without causing any inconvenience to my schedule, and the technician was very professional in ensuring that he explained the problem and steps to take if future problems arise, job very well done.

3 years ago Edited December 12, 2024

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bryan benson Landing, NJ

He came and flushed the hot water heater, nice guy. Asked to use my ladder and my hose to connect it to drain out my basement door. There was no other diagnostic or cleaning of the hot water heater, as I am sure we have some lime build up. With use, we will have to see if the flushing/draining of the hot water heater will make the difference or if addition cleaning of the bottom of the hot water heater is/was warranted. Tech said that he was going to have his company to contact me about putting in a whole house lime filter. They have not done so to date. Hinted it would be by EOD.

3 years ago Edited April 25, 2023

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Debbie Nix NV

Let's really review when I need to use it. Just joined yesterday, price was good. The salesman Matthew was obnoxious, by the way I called them. Wanted to know some coverage details and continously got what's holding you back all we need it a CC . I explained I needed to speak with my husband when he got out of the shower. The guy kept pushing like a car salesman, it was crazy. Depending on where you look Choice has great reviews, then another site they are horrible. I will post a review after I have tried dealing with getting whatever fixed. To ask me to review now is obsurd especially with that kind of salesman.

3 years ago

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Eddie Muller

I have made one claim on my plumbing system. I got results from one call. They responded and I got an appointment on the next working day. The plumber came out and had the situation repaired within three hours. A job well done.

3 years ago

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NancyforCHW Sarasota, FL

This rating is ONLY for the technician from “A Breath of Fresh Aire” and NOT for CHW. I spent hours on the phone trying to get a tech out to no avail. CHW has still not provided me with a tech they would pay for work needed. Very disappointed in the way matters are handled.

3 years ago

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Verified Customer

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Mike Rose Overland Park, KS

With the exception of having to wait a week and a half, the plumber was nice, and very professional. The first visit, he looked at the job. he explained what needed to be done, took CHW's fee and made the appointment to return the next day to do the job.

3 years ago

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Verified Customer

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Tommy

The actual service has been fine - I'm happy with the value proposition offered. However, what is unacceptable is their non-stop incessant email marketing (literally 3-4 emails per day promoting offers to buy a home warranty.) I'm already a customer!!! It's beyond annoying especially in light of my attempts and requests to get them to stop sending me these emails. The company lacks listening and professionalism when they won't remove a current customer from their sales and marketing lists.

3 years ago

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Verified Customer

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Jennifer Abner Winchester, KY

I have 5 stars now since my claim has finally been taken care of. At beginning of claim, which took almost 3 weeks to get someone to my house to fix. They finally did send someone to fix my heat/air and they did a fantastic job and were very knowledgeable. Thank you choice home warranty for sending these people to my home!!!

3 years ago Edited May 15, 2023

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Verified Customer

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B Try

The personnel were cordial and knowledgeable. The first estimate of time to complete the job from start to finish was a bit short, which I thought it was at the time we were talking. Therefore I was not disappointed when it took extra time to get delivery. The installer did an excellent job of removing the old and installing the new water heater!

3 years ago

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Verified Customer

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BUDDY Fort Wayne, IN

I have been with choice home warranty for over 5 years and in that time I have had only two times when I needed their service. They gave me great responses and my problems were handled very professionally and they asked if everything was ok. I appreciated their concern.

3 years ago

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Lisa Lee Niagara Falls, NY

I dislike the fact that the warranty would rather try to “fix” junk that is going to end up needing to be replaced anyways; instead of replacing it. The cost of the warranty and the fact that it’s a “fix” only kind of policy seems rather high priced. I paid for the “top of the line” and added on pool and spa coverage. Seems I’d be better off putting my money into a “HOME Repair Account” because I had to pay regardless. Ultimately, I blame myself for not researching the policy further before purchasing and I also blame the warranty company for not really being honest about the coverages and letting me waste money.

3 years ago

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Milton Fritschle Jacksonville, FL

Chris was very helpful during the renewal process. However, I printed out the sheet showing the new contract and it shows my contact term of 08/03/2011 -10/03/2023 which of course is incorrect. I would like the company to send me the same sheet with the correct dates. Thank you.

3 years ago

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Lilian Henderson, TX

I saved both on the monthly premium and the service call. Choice home warranty gave me the same coverage as my previous warranty at a much lower price. I was also given other options to save more money but there was no pressure to buy.

3 years ago

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Brian Ashley Hedgesville, WV

I've had CHW for several years and tried other home warranties. CHW has always been there for me with customer service and competitive prices. They have always worked to get me the price I wanted for my home. So far to date I am a very happy long time customer.

3 years ago

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Darrell Broughton Meridian, ID

I called to find out information about your services. I spoke to John who was very professional, friendly, and very acknowledgeable. He explained all of the various plans in a way I could easily understand. I chose the one that fits my needs.

3 years ago

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Abhishek Chaudhary Salt Lake City, UT

The process to set up insurance was very easy and agents I spoke to were very professional and explained all the benefits, inclusions and exclusions sand I was able to make a call very quickly. The agents made me aware of the ongoing offers and long term insurance plans and benefits and I'm overall happy with the process.

3 years ago

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Lydia Hammond Columbus, OH

I’ve only dealt with the customer service so far, so I can’t speak for the actually service that is going to be done. That being said customer service was very quick, friendly, and knowledgeable. No wait time to speak to anyone which was a plus.

3 years ago

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Verified Customer

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Roxanne Lloyd

Best thing I ever did was get this warranty. They are prompt getting to the appropriate repairman. The one they have send is very good at diagnosing the problem and getting things fixed in record time. We are very pleased with our warranty.

3 years ago

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Verified Customer

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Maryellen Claremore, OK

I am on Social Security so the price fit my budget. I decided to try it for a year and if they did good and I could depend on them, then I would continue my business with them. I’ve been with them about five years now and I’m very pleased.

3 years ago

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Verified Customer

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Mark Kyiv, 30

When we purchased our home, the sellers purchased this warranty for us. It was very nice when we had to use it and they found the repair man for us. I think they have been very fair on their repairs. After the first year, we renewed it. They have always been quick to help us.

3 years ago

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Justin

I don’t like that I can not speak to anyone in the United States, no matter what you will be talking to people over seas. Other than that I’ve had my dryer repaired, I was very impressed with how quickly that got done. I had a plumbing issue, that took weeks to get some one to come out.. that could have been avoided had I been able to talk to someone locally, that actually understood the problem..

3 years ago

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Alice New York, NY

I love the value for the money. I love that someone always answers the phone when I call or calls back within a few minutes. I love that my co-payment is low for a service call. I love that there are plans where my premium can stay the same year after year. I have had many, many items repaired or replaced over the years, and I wouldn't be without a home warranty.

3 years ago

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Robert Enterprise, AL

Great home warranty service company that stands by their service. They have always responded in a timely manner and kept me informed every step of the way, If you need home warranty coverage, do NOT hesitate to give them a call.

3 years ago

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kerri baur Claymont, DE

i am giving a 3 because for the appliances that i needed repaired the service was great. but, on the other hand the only reason i am not giving a 1 is because the case mangr has seemed to really try to help. i have had 3 technicians now and my problem has still not been repaired. prior to the 3rd tech i was given the choice to use my own tech but that same day before i could even respond, that option was removed. it has been over a week and we have not heard from the tech that came out. we are at the point of doing the repair ourselves and the thought of joining that lawsuit has crossed my mind. the process of this case has been at the least embarrasing and shameful.. we now will refuse to pay anything out of pocket. VERY DISSATISFIED.

3 years ago

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Kristine Kasubienski Lorain, OH

I was having issues and had to escalate to Resolutions. The Supervisir who handled my problem was PROFESSIONAL, KNOWLEDGEABLE, AND SO VERY COURTEOUS. He took care of everything and made it all right! At the beginning I was annoyed and angry, and he managed to bring my situation under control and turn my whole outlook around! Well done!

3 years ago

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Christine Babkirk San Antonio, TX

CHW has been very helpful recently. They are very timely in getting the ball rolling when you put in a claim. However, they use some of the most flaky companies to do the work. If you have an issue with one of their service/repair companies they will try to get another one assigned. The process itself can take a few days. First a repair person comes out to assess the problem. Then they have to get the approval from CHW to do the work. Then the company will schedule the repair. Takes longer if you have to wait on a part. Of course if CHW can’t get a company to do the job, they will allow you to find your own company. I tried this route before and it was a big hassle. Many repair companies don’t like dealing with any homeowners warranty companies.

3 years ago Edited May 18, 2023

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Dwight Hill Austin, TX

I had been with Choice Home Warranty for over 3 years. I recently had a issue and it was taken too long. The customer service reps wasn't listening and I ask for a supervisor. When the supervisor "Soraya" came on she made everything better and listened to me. I was going to leave but did not because of her. She was awesome 👌

3 years ago

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Dan Hallgren Omaha, NE

I continue to be amazed! Choice in my opinion is the best warranty program I’ve ever purchased. True to their word, fast and reliable. Always send professional and timely contractors to repair. Choice is worth the money if for nothing more than I don’t have to deal with jerks who claim to be professional and never show up.

3 years ago

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j.harris Media, PA

I felt it took too much time trying to get the machine to understand what service I needed. After the first two tries it should have been sent to a human. The rest of the exchange with a human went well. Now, I am waiting to have it assigned. Since everyone works, I hope the assigned time will come early enough for us to make arrangements to be home.

3 years ago

Choice Home Warranty Reviews