Choice Home Warranty: Read 46,194 User Reviews From Real Homeowners

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Erserline Blanks Memphis, TN

I have been with Choice for the past three years but have been very fortunate not to have used it very often. I called on a Monday morning, the 8th of Feb to place a claim but was informed that my contract had expired on Sunday, the 7th. I got a great Customer service Rep on the phone that help me renew my contract, and I was able to file my claim right away. Hopefully, I get a great plumbing Technician to determine where my water leak is coming from!!!!! Thank You for good customer service!!!!!

4 years ago

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SUSAN WALKER Nashville, IN

What do I like best? Your lower rates, you cover my whole septic system, even though it takes forever to get someone to take the orders from you, I've gotten some pretty awesome people, when they had time to show up. I'm not exactly sure how you get your technicians, if I had to hazard a guess it would be an individual trying to start their own business in the field they specialize in, and they didn't have a job so they picked up one of your orders. I have waited for as long as a month to get a tech. That is not a good business practice and I would think someone could think of someway to inspire individuals to pick up your claims.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations

Feb. 9th, 2021

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hsiddall Edmond, OK

Spoke with Kayleigh R today about setting up a home warranty program, she was very friendly and experienced in the services offered. It was an overall pleasurable experience, signing up for a new home warranty program, in a very short time. Thanks!

4 years ago

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Bob Hosner Sr Fort Worth, TX

One big issue I have with Choice Home Warranty is that you do not allow your contractors to replace with like items. I just had to have one of my garage door openers replaced. I have two and they are belt driven Craftsman's 1/2 HP. When the contractor told me that Choice would not let them replace it with a Craftsmen because it would be an upgrade. I called Choice and they told me there was nothing they could do, they only allow standard replacements. They did say I could pay the difference which would have been 125.00. This is totally unacceptable. What is my 66.00 a month paying for?

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Feb. 9th, 2021

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Betsy Troup Dallas, TX

Easy to file claim & great communication from Choice and then to the specific company! The service member came out the next day and was able to resolve the issue quickly. I have had 3 HVAC people look at the unit and NONE were able to resolve my issue! I am a new customer to Choice Home Warranty and I could not be happier!

4 years ago

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James E Bowles Madison, AL

The service Technician that came out was great. The biggest problem is you did not pay enough to replace my Microwave equivalent to what I had. I shopped around the the cheapest I could find cost me $250. You state you would allow $191.00. This is not right. Paying the $45.00 service call plus I had to pay to have it installed so I feel as though you really did not allow me anything. I tried to talk with my case manager with little excess and she would not let me speak to anyone else say thing they would say the same thing. Anyway, I got a new one at a cost of $250. LG 1764 ST.

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 9th, 2021

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Paul Difazio Palm Bay, FL

I just joined your service 15 minutes ago. All i can say right now is your account executive, Nathan J, was polite, sincere and knew his job. Nathan laid out all of the options and plans available for discount like a deal for veteran's like myself and I chose a 3 year plan plus 6 months free (42 Mo. ) total.

4 years ago

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Doug C Elkton, MD

Over the years I have had choice, there service has continued to improve. I have had three recent claims and they have all been handled very well. From the customer service, to the claims manager in one case, to the technician that made the repair. All have done a great job. Warranty companies often have poor feedback, Choice is NOT one of those bad companies. They have been stepping up their came and are a good company to work with.

4 years ago

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Maggie Tucker Westland, MI

I had my first call for my fridge . Choice Home warranty was the best choice I’ve made in a long time . I called to make a claim on Monday and I had a technician at my house on Tuesday . Lucas Appliance Repair was AWESOME . Please keep them .

4 years ago

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Linda Seifert Saint Francis, MN

I like that they cover everything I could possibly need fixed or new. I cannot afford the current prices to have someone come out and living in a manufactured home also makes it harder to find people who will even service us. I didn't like the seemingly preprogrammed sales pitch. They should sound more natural, not like they are reading a script. Reminded me of the old used car sales pitches.

4 years ago

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Joseph Silliman Sarasota, FL

I was assigned an account specialist after my service payment was denied. I spoke with her and she gave me a way that she would approve payment. I acted on her advice and Choice sent another repairman. His repair order was once again denied and I was told to speak with a specialist, who happened to be the same person I negotiated with the first time. Once again I faced the vicious cycle of contacting the specialist before my repair would be authorized. I have contacted her via voicemail and e-mail, so once again I am waiting for her reply. It is obvious Choice Home does not read the notes from the history very well. So now, I am waiting for the specialist to reply to my voicemail and e-mail.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Feb. 2nd, 2021

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Malcolm Smith Jr Richmond, TX

CHW assigned our service to a great company to replace our garbage disposal. The company was efficient, friendly and professional. They replaced the disposal with a top quality unit (actually better than the one installed new in our custom home!). Excellent Experience.

4 years ago

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Julia Roberts Swedesboro, NJ

Although it took awhile to receive the call back due to covid. They still were able to come within 48 hours. The service was amazing and the contractor that came out was so nice. Very safe with masks on, gloves and social distancing present. Would recommend !

4 years ago

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Irena Geshuri Porterville, CA

Filed a request for an oven repair. An appointment was scheduled within minutes for two days ahead. The repair was done quickly and well. My tenants were ecstatic and appreciative. I will certainly continue my relationship wit CHW.

4 years ago

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Maggie Taite Florissant, MO

My air conditioning unit was leaking water and I put a work order in that night around 6pm. The next morning I checked my email and I had an appointment scheduled for 3pm-8pm. The Kenan Corporation was at my house that evening. He was courteous, knowledgeable, and covid compliant. He repaired the issue and I would be happy to have him back

4 years ago Edited January 10, 2024

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Gloria Lee Scottsdale, AZ

We have had Choice Home Warranty for over 10 years! They have repaired our A/C, washer, dryer, garage door opener, microwave, refrigerator, garbage disposal & saved us so much over the years! We have had great experiences for the most part. They take care of it, if we don’t and send new repair company.

4 years ago

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Benjamin Brockington Charleston, SC

My first experience with Choice Home Warranty was not a good one (AC unit). I had to call a technician who repaired my unit in two hours. My second experience is better than the first. It is 1:38 pm 1/26/21 the plumber is scheduled to complete the job at 2:15 pm.

4 years ago

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Anthony Powell McKinney, TX

I file a claim and CHW finds and scheduled the technician to do the repairs. Initially the claim was denied but after I contacted them and made my point they reviewed the claim and approved the repair. The technician said that he felt CHW was definitely one of the best in the industry. I agree.

4 years ago Edited January 10, 2024

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Minnie Hodge Fort Worth, TX

I called last week regarding my garage door opener, Customer service was excellent, I receive a call from the company that was to do the work in a timely manner, I received an emergency call having to leave town called the company to cancel, they graciously understood the problem and we will later reschedule.

4 years ago

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virginia brown Rocky Mount, VA

I have had Choice Home Warranty for 3 years and each year they get a little better and little faster in finding a service person to my residents. I am very thankful for them being a single mom with a disabled son. There are just somethings I cant do. Thanks for being there when I need a helping hand!!

4 years ago Edited January 17, 2024

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Shelby Thomas New Bloomfield, MO

I just made my first claim with Choice Home Warranty. It was very easy and efficient. After filing my claim, I received a phone call 10 minutes later with a scheduled appointment for the following morning. I am very impressed with our service thus far.

4 years ago

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Treva Green Little Rock, AR

I’m so impressed! So much better than my years with AHS! The tech was knowledgeable and took time explaining the diagnosis and the process for claims. The claims approval was fast which allowed the tech to start working immediately. A second visit is needed but, so far so good!

4 years ago

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Robin Gardner Cumming, GA

I was contacted when I was on the website. I like the coverage that was offered to me and the pricing was very good. I am buying this for my personal home, but as a realtor I will be recommending Choice Home Warranty to my sellers.

4 years ago

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John Gwynn Charlotte, NC

We have needed their help twice in three years. First time came off without a hitch. Most recently the first technician scheduled never showed up, nor did the call to update us on their arrival...plus their voicemail cache was full. So no one could contact. Choice rescheduled for us and the second one did not show up as scheduled. When I contacted them the said the tried to call but had the numbers trans posed. When the technician arrived, finally, he was great.

4 years ago

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Heather Rice Phoenix, AZ

Having a home warranty is not a necessity and we wondered if we should even get one after a year lapsed from our last with a different company. We are so thankful we did. Purchasing a warranty from Choice Home Warranty has been one of the best and easiest experiences we've ever had. We are very impressed.

4 years ago

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Pat Brownell Bullhead City, AZ

At first I was disappointed because Choice said they couldn't find a technician because of Covid19. I had to wait a few weeks, but the wait was definitely worthwhile. The technician they sent was AWESOME. NV Handyman was fast, friendly and extremely competent. My issue was solved quickly. Thank you Choice Home Warranty and NV Handyman!!!!!

4 years ago

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Michael Dugan Donnie Dykes Knoxville, TN

James was our service employee and went above and beyond to correct our issue in a timely manner and even did extra service to make sure that we were totally satisfied and the issue was completely corrected. Thanks James this will keep us one of your customers forever with the service we received!!!!!!

4 years ago

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Lorie LeBlanc Temple, TX

CHW was real quick to set up a tech to come out. The problem I am having is with the company that came out. A part has been ordered and has yet to come in and that is 7 days now. Never had an issue with a part being ordered and coming in within a day or two. Very frustrating!!!!

4 years ago

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Brendan Smith Marietta, GA

The company is quick to respond and set up appointments. We are pleased with their customer service and their promptness in helping us repair items in our home. We have had a pleasant experience with Choice. They are the best in this industry.

4 years ago

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Dhiraj Gera ,

I moved over to Choice Home Warranty based on my friends recommendation and I really feel that they are very good in their business and dealings with the customers. The out of pocket expense is very low and they cover all the appliances including electric and plumbing needs for your home. I would definitely recommend them to my friends.

4 years ago

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Sharon Ceaser ,

Choice Warranty sent a technician out to fix our refrigerator even during Covid times. The technician was very thorough and informative. We have to purchase a new refrigerator but CW reimbursed us the value of our current refrigerator.

4 years ago

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Sallie J Goff-Kemp Davenport, FL

The quality of technicians you send out to do repairs needs your immediate attention. The work order was placed 12/22/20. The tech was scheduled to come out 12/28/20. I lost a lot of food due to my freezer not working. He was to arrive between 7am to 11 am, didn't show up until 6:30 pm. He pulled the refrigerator and diagnosed it having no freon. Communication between tech and CHW was terrible. After my numerous calls to the tech and CHW, another technician was dispatched - arriving 1/6/21. This tech was incredible - found the problem and made the repairs. Thank you Total Solution A/C & Refrigeration Service.

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by the last technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive as well as the negative feedback to the Director of Vendor Relations.

Jan. 12th, 2021

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Chris C Aurora, CO

The company itself seems to be pretty good after doing some research online. The only issue I have is the sales people are a bit pushy. The person I spoke with wanted me to buy a 5 year or 3 year plan. I told him that I have had a bad experience with a home warranty company and would like to try it out for just a year. He went from being pleasant and nice to being short. He basically ended our conversation by saying. "Fine, just know the rate may go up next year. Your contract will now be processed." The other issue is I was told you don't take American Express, but if I get the 5 year plan you would accept it. I hate to say it, but I hope the service is better than the sales.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 12th, 2021

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naveen reddy Phoenix, AZ

Service is very fast and good. Makes easy way to submit the request through online and immediately request went to the nearest service providers and they scheduled the appointment and fixed it within 3 days. Everything were very smooth and I strongly recommend using this

4 years ago

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Earl K. Werner Rochester, MI

I have appreciated the coverage that Choice Home Warranty has provided when we needed repairs on our appliances in the past. While I did have some contentious exchanges over some issues in the past, My discussions with your representative have convinced me that your revised plan will resolve most of them for the future, and as a result of our conversation, I have decided to renew my coverage for another five year term.

4 years ago

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natasha parker Bowie, MD

I will never cancel my policy. I have been happy with every experience since day 1. I hear horror stories from friends with other home warranty companies and thankfully my experience has been pleasant and professional with Choice Home Warranty.

4 years ago

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Chris Gomperts Mount Holly, NC

Great service, coverage, and pricing. The best home warranty available. I had AHS before but Choice is better. Make sure you read the fine print of the contract terms for any warranty company. When you do, you'll see that Choice is by far the best choice! (no pun intended! Ha ha!)

4 years ago

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JOHN M CAMPBELL ,

I changed from American Home Shield to Choice Home Warranty because of Daniel C! He doesn't high pressure you and he looks for the best deal possible. I saved over $20. per month by switching to a superior plan and the rate is guaranteed for 5 years!

4 years ago

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Sreeni Paidi Frisco, TX

I am pleasantly surprised by the customer service of Choice Home Warranty. Had to use their service for the first time after some plumbing issues at home. They have exceeded my expectations for good painless customer service.

4 years ago

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tameca coleman Phoenix, AZ

I like that the contractors are timely. they let you know when they will be arriving for your appointment. They do quality work, they don't just show up and tell you something and collect the fee and leave, they are upfront about the work that is or is not needed.

4 years ago

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MIKE LEHMAN Henderson, NV

The repair man came right out,not a long wait,he did a good job,no leaks and was nice.The only thing i'm not happy with was that he replaced a $150 insinkerator top of the line garbage disposer with a $47 wasteking garbage disposer.I hope it works and lasts because it looked like a toy compared to my old one.I thought he should of replaced the old one with a new one as of the same value of the old one,I don't want to be DOWNGRADED when ever I have to use your service!!!Also I did NOT get a receipt,I would like one!!!!!!!!

4 years ago

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Alex ,

Daryl was an absolute pleasure. He was very friendly and expedient. He let me know what was happening every step or the way. I submitted my claim very late in the evening and by the very next morning he was on top of it and done well before noon! Just amazing!!! I’m a happy customer 🙂

4 years ago

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Victoria Newbill Cleveland, OH

My latest experience turned out to be very positive. My wall in oven has been broken for 5 months. The repair people tried everything then they recommended a new one. Choice settled it by offering me a check to replace it....thank you Choice

4 years ago

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Patricia A Glasper Las Vegas, NV

Great Service I called with a problem with my garage door opener and within an hour a Choice Representative called letting me know that a repairman would be out to fix my problem. I was pleased with the prompt response time in solving my Problem, Thank You Choice. Patricia

4 years ago

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Annetta Kirkman Tuscaloosa, AL

Life happens. It is such a relief to know CHW is there when I need it. Breakdown of home appliances is stressful enough. With CHW, I can rest assured that help is on the way. I file my hassle-free claim, a technician is dispatched to take care of the issue and I am back in the game in no time. I highly recommend!

5 years ago

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Kay B. Pinconning, MI

Daniel was very courteous and knowledgeable about the home warranty, offering several options for me to choose from. I hope I never have to use this but if I do I hope the service will be just as good as the sales job. Kay B.

5 years ago

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Sherri D. Artist North Chicago, IL

Customer service reps are pleasant but it took over 24 hours to get a technician out to me when my heat went out and I asked if it could be a higher priority but I was told all claims are treated the same. It was cold in my home with no heat and that wasn't enough for them to move my ticket to a higher priority. I wasn't pleased with that part. However, the tech that was sent to my home to repair my furnace was nice, professional and completed the job in a short time.

5 years ago

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Debra Friedman Fulton, MO

I called for a claim just now and was transfered to a representive within 3 minutes. She was very helpful and had a claim number very quickly and said I should have a tech contact me within 24 hours. Wonderful! Thank you. I will see how this all works out. I can't answer 3 of the last questions yet though.

5 years ago

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Mary Berglund Clearwater, FL

I was able to start my claim online and it literally took two minutes. It was a Sunday and I had my appointment scheduled Wednesday for this coming week. I had to push it out one day because it wasn’t convenient with my schedule but I was impressed with how quickly I had a technician scheduled to come out and fix my problem.

5 years ago Edited August 1, 2023

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Nicole Hill Goss Houston, TX

Easy to file and track your claim online. Glad we paid for the upgraded package- this paid for itself on this repair. We have never had a garage door spring bust and my very handy husband wasn't going to tackle this repair (too many horror stories out there about the spring uncoiling while installing). Thank you Choice Home Warranty

5 years ago

Choice Home Warranty Reviews