Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Jeannie Senne Buda, TX

My oven stopped working after I cleaned it. I called Choice and the sales lady took everything down & gave me a Claim number. The very next day the Sears repairman called and came and fixed my oven! It was fast , easy, and great sales person!

3 years ago

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Robert H. Voelkel, Jr. McKinney, TX

When making the decision to change my home warranty provider, I spent much time reviewing my choices. Choice Home Warranty was always on top of the others regardless of the review I examined. When calling, the representative was polity, patient, and knowledgeable. I am thankful for the decision and look forward to their service for years to come.

3 years ago

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Richard West Dallas, TX

All I have to say is without this home warranty my out of pocket costs would be out the roof this home warranty save me a boat load of cash I recommend this service trust me you can't go wrong without it but you will be mad at yourself if you have to come out of pocket for home repairs .

3 years ago

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Beverly Jones Jackson, MS

I filed a claim online and the very next day someone was here and garage door was repaired. I had American Home Warranty prior to choice but as soon as American expired last year I switched back to choice. They are truly the best home warranty out there!

3 years ago

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Jan Ruskin, FL

I was very skeptical about these warranties after hearing so many people say that they were refused service. This was not the case with Choice. They did two different repairs for me without a hitch. They were also prompt in getting repairman here and both service companies were polite and efficient.

3 years ago

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Floyd Booth Alpharetta, GA

Quick response time, professional and impeccable service. My problem was a minor issue this time, but its always very reassuring to know that Choice is there to take care of my problem/ Choice is top drawer , number one home warranty provider. I wouldn't be without them.

3 years ago Edited February 6, 2024

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Terry D West Chester, PA

I spoke to Seth H , he explained everything to us and answered all our questions and concerns. I am new to this program and company so I will hopefully have some excellent reviews to give . They offer a Senior Discount which will help us . I am hoping this company is all it says it is ..

3 years ago

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statulee Oxford, MS

My garage door issue was handle in less than 48 hors after receiving a claim number. The company assigned sent a professional and courteous technician who completed the work on one trip and in a reasonable timeframe. At the end he explained what was done and presented the 2 year warranty.

3 years ago

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Marie-ange Johnstone Lakeland, FL

So far, my experiences with Choice Home Warranty have all been favorable. This particular incident, however, has not been completed. Repair has not been done yet. However, contacting and speaking with CHW was a very pleasant, smooth transaction. I would definitely recommend CHW to friends and family.

3 years ago

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Tracie Vaughn Harrisburg, NC

I was with another home warranty company when I owned another home and the appliance company they used was absolutely horrible. I was so happy to see a reputable company was used for my appliance issue. Very satisfied with Choice Home Warranty.

3 years ago

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R. Coleman Southlake, TX

I am pleased with the work performed. My washer is draining. However, the information lights are still on. I tried calling the technician back but, got no answer. I will be calling Choice Warrenty to come back and reset the washer so that the warning light goes off.

3 years ago

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Claude Beaudry Woodstock, GA

Been with CHW for 6 years and have had a few opportunities to call for service. Overall service was as expected. Had to wait for parts to come in so that the technician could repair our equipment. Some inconvenience but nothing that caused major disruption in our lives. All technicians performed to work as expected. We had to settle for a cash back because of the age of the equipment.

3 years ago

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Pete Lopez Bakersfield, CA

Speaking with Thomas today was pleasant as opposed to the last person I spoke to several months. The gal I spoke to in the past was seemingly pushy. Thomas has a laidback attitude and outlined the benefits clearly and without having me to rush to an immediate decision. This rating is only for my purchase experience. I did not give a five star since I haven’t yet experienced required service.

3 years ago

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Delos Cloud Jacksonville, FL

I have been with almost all of the Home Warranty companies over the years and for the last 3 years I can happily say Choice Home Warranty has earned out trust and support. Outstanding customer service and follow-up performance!

3 years ago

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David & Leonida Sacramento, CA

I have had 2 techs from 2 different companies come out to work on a problem! I got a quick response from both when the problem had its quirks and both techs responded back quickly and I was rescheduled quickly by CHW one one and other advised part had to be ordered and would be contacted when part arrives! So far so good and worth the monthly fee and service charge! Much cheaper than have a tech come and you pay for it with an arm and a leg!!

3 years ago

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Tobin Ewing Spring, TX

Probably the smoothest experience I have had with CHW and Top Notch Plumbing which has been sent to our house 3 times for past repairs. I even called them once on my own for an issue. TNP did not charge me anything for that visit.

3 years ago

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Marilou Pawtucket, RI

This is my first opportunity to use Choice Home Warranty. I was very pleased with the promptness of their service and their perseverance in finding me a provider. The provider completed the work in a professional and timely manner. Thank you!

3 years ago

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Lucia Hernandez North Richland Hills, TX

I like because you have some company come out and talk to you about the appliances. And what I don’t like is the money you give up front. Because we are paying for a insurance that should cover everything, it’s already to high of cost. Why more money upfront

3 years ago

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Marlyss Knapton Parker, CO

We're new to Choice Warranty. Our first claim was a faucet replacement. Service was scheduled promptly and efficiently. Tech kept us informed about arrival time. Service was performed professionally and courteously. We're very pleased with the entire experience.

3 years ago

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Burt Bentkover Buffalo Grove, IL

The technician told me there wasn't a replacement on plastic door shelves or vegetable bin shelf holder. I'm disappointed. On the other hand the Tech did a EXCELLENT job clearing the clogged freezer drain and r3moving the ice..

3 years ago

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Glenn Melton Harker Heights, TX

The technician was on time and explained everything in detail. Diagnosed the problem quickly and accurately. I am disappointed that it takes a long time for parts. Now we have to go to the local laundry to wash clothes for at least two weeks.

3 years ago

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Greg Harry

3 years ago Edited February 15, 2023

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Walter Stewart Elizabethtown, KY

The initial contact was pleasant. She was cheerful and direct without being at all pushy. The sales representative was concise in laying out what choice had to offer. He answered all questions I asked and assure me of the quality of service I would receive. An issue I had with my previous company. I was assured that my home area would have service people available as he checked my zip code and address to ensure I would get coverage.

3 years ago

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Laura Techentin Spring Valley, CA

One call brought a response from Scott Plumbing who immediately knew what was wrong with my disposal and worked to have it replaced. He also gave me tips on how to keep it in good working condition. I would request any future plumbing needs use Scott’s Plumbing.

3 years ago

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Vicki Donnowitz Round Lake, IL

Choice is very responsive! And the service fee is just $75, that is less than other warranty companies. After only 2 weeks in my new home CHW authorized the replacement of the AC unit and reimbursed us $5,000!!! Lori A is our rep abd she is fantastic:). Thank you Choice Home Warranty!!!

3 years ago

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Delma Smith Jackson, MS

I didn’t get good service on my dishwasher. The technician had the wrong parts. He said he would get the right ones ordered and come back. After he didn’t come back, I called you and you said you would check into it. I waited and didn’t hear back from you. I finally called CHW back and they said it had been over thirty days that I would have to at another $85 to fix what he didn’t fix with the first 85. I am a widow since November and my income has been cut in half and I didn’t have another $85 so my dishwasher is still not fixed. The technician for my dryer was excellent so if I need any other work please send him. TJ’s appliance repair, TJ is wonderful.

3 years ago

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Clifford Wilson Burleson, TX

Although the technician did not find anything wrong with the microwave his professionalism and courtesy made me feel that there nothing else do at this point. And give the 90 day warranty I felt comfortable with agreeing with his decision.

3 years ago Edited June 8, 2023

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Brian Haverty Franklin, TN

HVAC company inspected the dripping water. It was an existing condition and he was not at liberty to make modifications to the P trap set up from the HVAC unit but was kind enough to let me know what I should do and to do this in the fall when the AC is no longer needed.

3 years ago

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Tauseef Ahmad

Excellent customer service. Easy to create service request on-line. The tech called a few hours ahead and showed up on the promised time. Very knowledgeable and skillful. He came well prepared with a new garbage disposal and immediately replaced it!

3 years ago Edited January 10, 2024

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William Clark Georgetown, TX

Living in a teenaged home, we have had the opportunity to ask Choice Home Warranty help us several times in the last 12 months. Each time they have quickly arranged to have well qualified appliance repair services come to our rescue. I highly recommend Choice Home Warranty and have had nothing but positive experiences with them.

3 years ago

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Connie Coleman Las Vegas, NV

This was my first experience with CHW. I must say that they were very quick on calling me before I had finished my online request for a quote. Which at first I was skeptical about giving my information. Michael the sales manager was very knowledgeable about the services his company offered. Michael was overbearing in his upsell approach. He almost lost me as a customer. However, I stuck with him and I'm looking forward to having CHW as my warranty company.

3 years ago

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Toya Terry Houston, TX

I have been a Choice customer for over a year and although I appreciate the service fee amount, I have had enough different claims to know now that many things are NOT covered by the service. Minor issues in a home system are covered but major faults are many times denied or placed back on the homeowner to carry the load. I wish Choice could be more comprehensive in their repairs. Also, it's up to the technicians if a system actually gets replaced, even if that same system (ie refrigerator) has failed multiple times. It is not up to Choice or the homeowner (customer) to come together determine that the system has failed multiple times. If this is the case, then Choice needs to send the same technician out each time to get a better all-over scope of the system.

3 years ago

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JEFFREY LACOUR Katy, TX

Wes called me and asked me to explain the problem and he told me that there was a rest button in my garage that would fix the issue. I eventually found it and thanks to WES I saved $65, what a great birthday present, yes it was my birthday!

3 years ago

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ana tirador

The first time my refrigerator broke the technician came 2 times to fix it. A couple of weeks later had the same problem . They send a different technician ordered some parts and back to normal. However, the problem persisted and I had to call again. Finally they found what was actually wrong and my refrigerator was fixed. So I had to pay the $75.00 fee twice My second call was recently this summer when my A/C broke.They told me it would be up to 2 days to find a technician. I was really upset about this situation. I kept calling and told them I suffer from anxiety and sometimes can’t take a full breath. I was crying , I was nervous, and they would say the same reply. So I had to sweat it out that evening and slept with all my windows open with the ceiling fan on. I told them how could it be possible that you can’t find a technician that service my area? That was not a pleasant experience. I have mixed feelings about how this company operates

3 years ago Edited January 10, 2024

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Chinh Le Canton, MA

I like the way the CHW company give the customers the comfortable way to file a claim on line. It’s very easy and convenient . I just have done my claim within few minutes and got the answer on tha the spot. Thank you for setting up such a helpful and effective way of claiming.

3 years ago

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Nancy Nichols Houston, TX

I agreed to a multi-year program, covering multiple systems due the age of our home. I have a toilet replaced, my heater, AC and oven repaired. Each time my cost was the contracted service call price, no additional charge. It's great since prices have gone up for everything. Service is usually within 24 hours.

3 years ago

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Sharon Esposito St. Petersburg, FL

I dislike that replacement items are the cheapest possible. I replaced my fan in my home When You wanted me to accept a 42" white fan that goes into a small mobile home only worth $40. When I replaced my microwave you sent me a check for the cheapest on the market and what about installation of that I had to pay for installation. Now I am waiting on a toilet and I don't know what I will get.

3 years ago

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DELMA Collins Monroe, NC

I came home at 7:30 PM to a hot house, my AC had stopped working. I immediately contacted Choice Home Warranty via their website and by the next morning I had already been scheduled for a technician to come out the following day. Choice Home Warranty stands behind their promises.

3 years ago

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Gayle Hill

I got 3 or4 calls a day from this company. I screen all my calls and finally answered and spoke with a sales person. He was friendly and explained the program, however he held back the info about having to pay $85.00 anytime someone comes out and the 30 day waiting period for the policy to begin. I really wish that he would have given me more info on these things the beginning.

3 years ago

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Alleco San Antonio, TX

All of our service calls were timely and the service was completed promptly EXCEPT when you sent Sears for my dryer! Two missed appointments because y’all have them the wrong phone number, second appointment guy never showed up although he sent me reports about the visit and forged the estimate approval but it wasn’t fixed because he NEVER showed up. Customer service on this appliance claim was horrible! It’s been 22 days without a dryer! They tried to schedule a third time for the same company to come out and I refused. I am still waiting to have a working dryer!!

3 years ago

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MikeY Las Vegas, NV

3 years ago

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BUD CAWYER Mineola, TX

MY FIRST EXPERIENCE WITH CHOICE WAS WHEN MY AC/HEAT UNIT WENT OUT AND CHOICE REPLACED THE ENTIRE SYSTEM. IT WAS A GREAT EXPERIENCE, OVER A YEAR AGO. I HAVE RECENTLY FILED A CLAIM FOR WORK ON MY REFRIGERATOR AND THAT HAS NOT BEEN ACCOMPLISHED YET. SO I HAVE NO RATING ON THIS NEXT CLAIM.

3 years ago Edited January 10, 2024

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Terri Justice Mesquite, TX

The technician, Brandon, was awesome. He found the issues with my AC and fixed them. My house is cool again! However, he found a leaking valve causing the freon to slowly leak out. The other issues were approved by CHW, but this was not. Of course I wanted it fixed so I paid over and above the service fee. I don't understand why this wasn't covered. I have had this warranty over 2 years and have not used it once. Seems a cheap way to handle it and serve your customers.

3 years ago

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Mpake Mpake Baltimore, MD

My AC unit broke down and we were desperate to get it back on.I called CHW on Monday and the next day (Tuesday)a technician showed up and fixed the problem.I was surprised with the speed at which it was done.And they updated me every step of the way while help was on the way.

3 years ago

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Annie S Ingram

The representative Matt explained everything clearly. I like he answered my question first before going into explanation. I had to be sure I could afford the warranty before fearing all the details. He was courteous, polite and, kind.

3 years ago Edited December 1, 2025

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Anne Marie Kelley Avalon, NJ

Our garbage disposal was leaking water, preventing us from using not only the disposal but also the kitchen sink and the dishwasher. After speaking with a technician and sending photos and a video of the leaking disposal, we were pleased that the technician immediately agreed that the disposal needed to be replaced (as opposed to repaired). Unfortunately, it took 12 days from the morning of our claim to the replacement of the disposal (which included one week to order the new garbage disposal). This long period of time seems unreasonable and created an unnecessary burden on my daily life.

3 years ago

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Bill Rhodes Las Cruces, NM

Thank you for your quick response. The response was quick and the company you sent was excellent. I would like to have them whenever I need this type of assistance. We have had two claims, and we are very pleased with your service. Thank you.

3 years ago

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Peter Englishtown, NJ

Well I just signed up spoke to a person named Alex in Las Vegas and he was very knowledgeable on what I needed to know and I signed up for one year contemplating to do five years which I may do anyway because Alex was very knowledgeable on what I needed to know

3 years ago

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Value seeking consumer Winston-Salem, NC

Review left on Consumers Affair website published review 8/17/22 I been researching home warranty companies for a while now. After seeing a Consumers Affairs page listing the top recommended home warranty companies, I filled out the info to get more info on the top 3 listed. Minutes after filling out the form, CHOICE Home called me. I HATE this. Just send me the info and let me make my decision at my leisure. Anyway, I talked with the rep. First he (lied or made a blatant mistake) about the rating, saying it was 5 stars. Um, no dude. I'm on C.A. website and your company has 4 stars. Ok, I let it slide. He tells me about the plan and I ask questions. Although they cover my HVAC system they don't cover maintenance. That doesn't make sense, because during routine maintenance is when I can find out potential issues and get it repaired on the spot. My biggest gripe with them and all these home warranty companies is the hard sell, up sell and not enough time to evaluate their program. They're determined not let you get off the phone without a sale. So if they feel like they're loosing you, then the want to talk to their manager to see if I can get you a better price if you sign up today move. Why not just be transparent and up front? Then once I got the lower price, he tried to upsell me to a 3 or 5 year special deal contract. So instead of approximately $500, it's $1,500 - $2,000. Once I ballacked at that amount he said he could give me a payment plan. I'll think about it, I don't even know if I will still like your company after 1 year. If I sign up for the additional years, the price is locked in, um ok. Then lastly you get a 30 day money back guarantee. BUT YOU CAN'T USE THE POLICY FOR 30 DAYS. Why not make it a 60 day money back guarantee so I can actually try your service. If after 30 days I decide I want cancel, I get my money back minus any service fees, $50 admin fee and prorated adjustment Then today, I get a call from CHOICE trying to upsell me on "free home security." Although the equipment is free, the monitoring is not and costs more than I'm presently paying CPI. So I just wanted to given others the heads up on how these Home warranty companies operate so no one is surprised. The representative was professional and knowledgeable but the tactics used by this company left a bad taste in my mouth. Will update once I actually use the service.

3 years ago

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Helen Szampruch

I switched warranty carriers to Choice based on overall reviews. The plan is just like my other one but the rates are better due to receiving a military discount. I hope my decision won’t prove me wrong. The rep was nice and explained everything very well so for now, we’ll see how it goes.

3 years ago

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