Choice Home Warranty: Read 46,195 User Reviews From Real Homeowners

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linda glorioso Staten Island, NY

after many tries I finally got thru to case manager for my claim. I was told that the track was the problem and the system needed rewiring. I asked for a copy of the report and was told to contact the contractor. I did and was told the problem is the Sensor. Choice has to pay more attention

1 year ago Edited February 16, 2024

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birdyhouse1 Dallas, TX

The part that I liked was that the service was quick. The part that I didn’t like is that when they determined that my dishwasher was not worth fixing, they gave me a gift card for Lowe’s. That will not even pay for half a dishwasher that matches mine. I also have to pay to install it myself

1 year ago

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Robert Gettis Atlanta, GA

Extremely disappointed with last job to repair or replace my microwave. It could not b3 fixed and the allowance given to replace was more than $100 short not including the installation cost.

1 year ago

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Michael

Like all warranty companies, Choice does its absolute best to avoid having to honor a legitimate claim. I have had to fight for every filed claim, and to me, from a purely customer-service-oriented perspective, so far Choice absolutely sucks when it comes to providing decent customer service.

1 year ago Edited October 15, 2024

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Sharon Hart-Thompson

I only had to call one phone and it was handled. Love the customer service and time service of the repair man.

1 year ago

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Marcel Atlanta, GA

The technician were knowledgeable and polite. They knew exactly what the problem was and everything was rectified.

1 year ago

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lisa ketron

They finally came to the agreement to replace my refrigerator after 4 attempts at service and 15 days later! It was exhausting! Thk goodness I had a garage refrigerator but they were fair with reimbursement

1 year ago

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Rebecca

They came out pretty quickly and they solved the problem. And I was just pleased with their service. Very professional.

1 year ago

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Melanie

If I could give a zero rating, I would. Choice does not honor their word, they pay for as little as possible, they highly escalate costs, and they will not prorate back to me the cost of the warranty if cancelled as I was told they would when I purchased the warranty in the first place. Do NOT choose Choice Home Warranty!!!!

1 year ago

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Joseph Richmond, TX

Normally it takes home warranty a couple of days to find a provider, this time it took less then a day!

1 year ago

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Theodora Downingtown, PA

Very professional and courteous very food at what they did I would recommend Choice Home Warrenty to all.

1 year ago

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Jacqueline

I had a mixed experience with customer support. After my washing machine repair, I didn't receive a follow-up call, which was frustrating, especially during hurricane season. However, my previous interactions for other issues were prompt and efficient, with quick responses and scheduling. Overall, while some aspects need improvement, the service can be reliable when it works.

1 year ago Edited January 17, 2024

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Buck Whigham Miami, FL

Have had two claims. First one my washer was replaced. Second one the dryer was repaired. 100% satisfied

1 year ago

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Derek Story

Slow on making a coverage decision. Been trying to get our HVAC system fixed for over a month. The outside unit freezes into a solid block of ice and we can't use our heat. Not happy at this point

1 year ago

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Candise Morris Lenoir, NC

It is good if you do not need a repair asap. If it’s a bad water leak or plumbing issue your in trouble as it can take 1-2 weeks to get someone scheduled to check it out

1 year ago

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Sandra

They were very prompt and responsive. My washing machine broke and they got a technician to take care of it.

1 year ago

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Anonymous

I had a problem with my stove and they got a firm assigned very quickly, and they took care of the problem.

1 year ago

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Mike

I called to have service done. And I had a contract for a certain amount of pay and they arbitrarily raised it with no notification. I don't understand the policy of the contract if it's not balanced. So I would never recommend them. I would never use them again.

1 year ago

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Anonymous

I've had to use it twice, and I'm still waiting for my microwave to be fixed. It wasn't fixed the first time. It went out again, and I had to call again for service.

1 year ago

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John

It was fast and she knew what she was talking about. And she could speak English, unlike my other warranty company.

1 year ago

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John Choate Phoenix, AZ

In two weeks I can not get status of my down dryer. Instead of trying to resolve customer issue, we issued another request. No follow up to replace supplier or help resolve the customer issue. If any company did this with their customers they would have escalated or found way to resolve. "0" is too high a rating.

1 year ago

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Ruthlee Berkeley Springs, WV

I enjoyed fast service without any hassle or feeling I had to wait for service. Everyone was very cheerful and helpful

1 year ago

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Curtis Verge Harker Heights, TX

You haven't fixed anything I've called in. Paying ya'll is not working for me I could just put that money in savings account and I will have the money to pay for it.

1 year ago

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John Dunlap Fort Mill, SC

It is not about the money or how many claims are approved. I bought the warranty for ease of use and honest, claims handling. None of which I have received from Choice Home Warranty despite having spent nearly thousands and thousands with Choice for multiple homes

1 year ago Edited January 17, 2024

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Kathleen

I liked the last time I needed service those people were on time and did not leave until my problem was totally completed

1 year ago Edited December 2, 2025

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Gilda Plano, TX

Customer service all foreigners without English capability. Communication with vendors is poor. They don't receive the approvals to proceed until you call back and pester Choice Home Warranty. I've had lots of difficulty for the few requests I had. Vendors were fine.

1 year ago

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Melanie

I am trying to use my warranty for my furnace now, but they keep telling my furnace guy that they're not receiving the pictures that I send. I've uploaded them twice. So I'm not very happy about it. I probably wouldn't recommend Choice to a friend anymore after my experience right now.

1 year ago Edited January 5, 2024

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Yaa P Hagerstown, MD

CHW was quick to respond to my request and resolved the issue. I’m very impressed with the seevice

1 year ago

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Melody Wesson Birmingham, AL

So far so good. Have not had anything major like heat or A/C. Plumbing items twice and dryer once.

1 year ago

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Tracy

I like the prompt service, the professional repair people and how helpful they are in explaining things.

1 year ago

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Dakota Dallas, TX

Feels like a scam. Wait weeks, if not months for someone to come. Half the time got to fix the issue myself. Got to put in a request more than once most of the time. *** Im paying for a service that inly extends and complicates the problems it is supposed to lessen/eliminate

1 year ago

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Kathleen Melbourne, FL

CHW was very responsive to our needs. Problem was fixed in a timely manner and the contractor's follow-up was great!

1 year ago

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Jane Houston, TX

The people I speak to when I have an issue are very friendly and helpful and they send someone out really quickly.

1 year ago

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Don Saint Simons Island, GA

The contract company sent to repair my dishwasher was professional and friendly. Efficient in diagnosing the problem and repairing it. I would recommend this technician and company to anyone.

1 year ago

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Raymond Warner Robins, GA

Send them an email what needed to be fixed and someone was there within a couple hours. Fixed the problem right away!

2 years ago

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Donald Bakersfield, CA

The first tech messed up the repair two times. Choice agreed to send out a different company and it was fixed properly.

2 years ago

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James Fuquay-Varina, NC

It was not explained to me what was actually required to correct the problem, then Choice wanted me to pay the majority of the replacement. In addition, they could nit tell me what the replacement was.

2 years ago

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Donn Wesley Chapel, FL

The repair service was very good and timely. The repair man was kind, courteous and quickly made repairs.

2 years ago

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Phil Jones

Excellent Customer Service and quality technicians I highly recommend Choice Home me Warranty to friends and family.

2 years ago

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byron justice Sugar Land, TX

The money saved with price we are very satisfied , and the company's chosen have done quality work.

2 years ago

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Chantee

I've only had like two claims to file, but every single one of them has been taken care of very diligently.

2 years ago

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Anonymous

I had a problem with my toilet - it was leaking. I called Choice Warranty and it took care of it the next day.

2 years ago

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Tom

About a month ago I lost my heat and they sent somebody over and they took care of it. They were very responsive.

2 years ago

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Lisa Chicago, IL

Fast service they came and assessed the problem and fixed it I am very pleased also very friendly service tech.

2 years ago

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Prasanth

My Dish washer gave me trouble couple of times.I got it fixed with just a copay of 65$ which was worth it.

2 years ago

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Joann Essex, MD

Delords was able to unclog the drain in the kitchen sink and garbage disposal, and replace the innards in my upstairs toilet in one visit

2 years ago

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A C Soddy-Daisy, TN

They do not have contracts with repair companies in my area. Which means I have to find a contractor and finance the repair for a couple of months until Choice reimburses me. This also required many phone calls to get a check cut.

2 years ago Edited December 20, 2023

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Michael New Berlin, WI

2 days after i submitted claim for leak under cabinet, a plumber was there to fix it. He was fast and courteous.

2 years ago

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Michael

Technician was very personable and knowledgeable. Figured out what was wrong with our furnace very quickly

2 years ago

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Brett C. Hall Wetumpka, AL

Choice Home Warranty operates like an underworld enterprise, taking policyholders' money while delivering nothing in return. We had a claim that this company ignored for over four months. They finally denied the claim. A second claim they also denied. Forget this company unless you want to throw your money away. P.S. I want to cancel my policy.

2 years ago Edited January 1, 2024

Choice Home Warranty Reviews