Choice Home Warranty: Read 46,192 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

G. Tatem San Francisco, CA

The customer service is great! My experience with Choice has been very good no complaints at this time.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anthony Buzzutto Houston, TX

They always find a loophole around paying for everything. I had an oil tank replaced They payed nothing. The I had vent fan that circulate warm air from the furnace They paid nothing they wanted receipt for 3 years . Not a trustworthy company by any means

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Marilyn Langlois Houston, TX

I am not very happy with them, my dishwasher desperately needs a new rack, it is all fallen apart, and and they have denied the claim where it plainly says parts for dishwasher will be replaced

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Latanya Malone

I dont like the wait time for a technician. They really take their time finding a technician. One time it was 7 days and I had NO AIR. Ridiculous. Shouldnt be any more than 1-2 days for someone to come

1 year ago

check_circle

Verified Customer

star star star star star_border

Anonymous

I click online to use the warranty and describe what I need, and the plumbing problem. So I get an email, and they refer me to a plumbing company.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Nancy

I think it's the warranty works really well if everything is new, and you just have minor problems. But anytime you have anything that has like any kind of age on it, that's the reason not to cover.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kim

I deeply regret buying this policy. They gave me a discount for 3 years on two of my homes. And I tried to get out of it. They won't let me out of it. So I'm sunk. And of course, I have no confidence in their ability to actually pay a claim. I think they are a bunch of frauds. I've made four claims and they have not honored any of them.

1 year ago

check_circle

Verified Customer

star star star star star

Janie

I used it for my sink was stopped up. I really like the person that they send out here to take care of the problem.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Stephanie North Royalton, OH

They wouldn’t answer my requests. They sent the worst repair people and then wouldn’t discuss with me. They over promised when I was deciding whether to purchase warranty and they definitely under delivered. I tried to cancel they were so bad!

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Regina Toliver Baton Rouge, LA

Since January I have had a request for services for plumbing and the chosen companies have been no shows. I do not complain much but when u pay a premium for service it would be nice to get it

1 year ago

check_circle

Verified Customer

star star star star star

Katonya Gathings Greenbelt, MD

The timeline to submit the claim, arrival of tech, and the result of my claim was all handled in a timely manner!

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Denise Albuquerque, NM

Not impressed. Their selling pitch didn't match the actual policy when all was said and done. Lost more than gained. Would not recommend. Be thorough with questions and detailed when applying, especially in plumbing and heating issues. Would not recommend this company. The last rep sent to my house was a scammer. BE AWARE!

1 year ago

check_circle

Verified Customer

star star star star star

Linda Louisville, KY

They came quickly. The repairs were good. I had 2 different repairs and both repairmen were very professional.

1 year ago

check_circle

Verified Customer

star star star star star

Scott Elias

1 year ago

check_circle

Verified Customer

star star star star star

Thurmond

I've used it a couple of times, and each time I was satisfied. You're not bait-and-switch like other company.

1 year ago

check_circle

Verified Customer

star star star star star_border

Dino

You guys have been great. You fixed my problem very efficiently and quick. You hired good help, so I'm pretty happy with the service.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

J C Tulsa, OK

We needed to use but they couldn't come through with the repair. So they were gonna offer us a cash buyout, which didn't work out because we needed it right away.

1 year ago

check_circle

Verified Customer

star star star star star

Donald Henslee Austin, TX

Prompt response. Local contractor polite and fixed the central heater quickly. Just paid the response fee and done.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

David Bagheri Reston, VA

i have a pipe leak. they said repair man number one he comes looks at it goes away. I get an email from choice. They send repair man number 2. The repair man wants me to pay him directly and forget about insurance. saying insurance won't pay. then he lies to choice about what's going on now choice won't fix it

1 year ago

check_circle

Verified Customer

star star star star star

Muhammad Umar

Within a few hours after opening up my case on the website, the technician came to my home and fixed the garage door.

1 year ago

check_circle

Verified Customer

star star star star star

Aaron Fairburn, GA

Like all incl customer service….all claims were responded to with speed …. Contractors can n slow though

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

linda glorioso Staten Island, NY

after many tries I finally got thru to case manager for my claim. I was told that the track was the problem and the system needed rewiring. I asked for a copy of the report and was told to contact the contractor. I did and was told the problem is the Sensor. Choice has to pay more attention

1 year ago Edited February 16, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

birdyhouse1 Dallas, TX

The part that I liked was that the service was quick. The part that I didn’t like is that when they determined that my dishwasher was not worth fixing, they gave me a gift card for Lowe’s. That will not even pay for half a dishwasher that matches mine. I also have to pay to install it myself

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Robert Gettis Atlanta, GA

Extremely disappointed with last job to repair or replace my microwave. It could not b3 fixed and the allowance given to replace was more than $100 short not including the installation cost.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael

Like all warranty companies, Choice does its absolute best to avoid having to honor a legitimate claim. I have had to fight for every filed claim, and to me, from a purely customer-service-oriented perspective, so far Choice absolutely sucks when it comes to providing decent customer service.

1 year ago Edited October 15, 2024

check_circle

Verified Customer

star star star star star

Sharon Hart-Thompson

I only had to call one phone and it was handled. Love the customer service and time service of the repair man.

1 year ago

check_circle

Verified Customer

star star star star star

Marcel Atlanta, GA

The technician were knowledgeable and polite. They knew exactly what the problem was and everything was rectified.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

lisa ketron

They finally came to the agreement to replace my refrigerator after 4 attempts at service and 15 days later! It was exhausting! Thk goodness I had a garage refrigerator but they were fair with reimbursement

1 year ago

check_circle

Verified Customer

star star star star star

Rebecca

They came out pretty quickly and they solved the problem. And I was just pleased with their service. Very professional.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Melanie

If I could give a zero rating, I would. Choice does not honor their word, they pay for as little as possible, they highly escalate costs, and they will not prorate back to me the cost of the warranty if cancelled as I was told they would when I purchased the warranty in the first place. Do NOT choose Choice Home Warranty!!!!

1 year ago

check_circle

Verified Customer

star star star star star

Joseph Richmond, TX

Normally it takes home warranty a couple of days to find a provider, this time it took less then a day!

1 year ago

check_circle

Verified Customer

star star star star star

Theodora Downingtown, PA

Very professional and courteous very food at what they did I would recommend Choice Home Warrenty to all.

1 year ago

check_circle

Verified Customer

star star star star star_border

Jacqueline

I had a mixed experience with customer support. After my washing machine repair, I didn't receive a follow-up call, which was frustrating, especially during hurricane season. However, my previous interactions for other issues were prompt and efficient, with quick responses and scheduling. Overall, while some aspects need improvement, the service can be reliable when it works.

1 year ago Edited January 17, 2024

check_circle

Verified Customer

star star star star star

Buck Whigham Miami, FL

Have had two claims. First one my washer was replaced. Second one the dryer was repaired. 100% satisfied

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Derek Story

Slow on making a coverage decision. Been trying to get our HVAC system fixed for over a month. The outside unit freezes into a solid block of ice and we can't use our heat. Not happy at this point

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Candise Morris Lenoir, NC

It is good if you do not need a repair asap. If it’s a bad water leak or plumbing issue your in trouble as it can take 1-2 weeks to get someone scheduled to check it out

1 year ago

check_circle

Verified Customer

star star star star star

Sandra

They were very prompt and responsive. My washing machine broke and they got a technician to take care of it.

1 year ago

check_circle

Verified Customer

star star star star star

Anonymous

I had a problem with my stove and they got a firm assigned very quickly, and they took care of the problem.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous

I've had to use it twice, and I'm still waiting for my microwave to be fixed. It wasn't fixed the first time. It went out again, and I had to call again for service.

1 year ago

check_circle

Verified Customer

star star star star star

John

It was fast and she knew what she was talking about. And she could speak English, unlike my other warranty company.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mike

I called to have service done. And I had a contract for a certain amount of pay and they arbitrarily raised it with no notification. I don't understand the policy of the contract if it's not balanced. So I would never recommend them. I would never use them again.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John Choate Phoenix, AZ

In two weeks I can not get status of my down dryer. Instead of trying to resolve customer issue, we issued another request. No follow up to replace supplier or help resolve the customer issue. If any company did this with their customers they would have escalated or found way to resolve. "0" is too high a rating.

1 year ago

check_circle

Verified Customer

star star star star star

Ruthlee Berkeley Springs, WV

I enjoyed fast service without any hassle or feeling I had to wait for service. Everyone was very cheerful and helpful

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Curtis Verge Harker Heights, TX

You haven't fixed anything I've called in. Paying ya'll is not working for me I could just put that money in savings account and I will have the money to pay for it.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John Dunlap Fort Mill, SC

It is not about the money or how many claims are approved. I bought the warranty for ease of use and honest, claims handling. None of which I have received from Choice Home Warranty despite having spent nearly thousands and thousands with Choice for multiple homes

1 year ago Edited January 17, 2024

check_circle

Verified Customer

star star star star star_border

Kathleen

I liked the last time I needed service those people were on time and did not leave until my problem was totally completed

1 year ago Edited December 2, 2025

check_circle

Verified Customer

star star_border star_border star_border star_border

Gilda Plano, TX

Customer service all foreigners without English capability. Communication with vendors is poor. They don't receive the approvals to proceed until you call back and pester Choice Home Warranty. I've had lots of difficulty for the few requests I had. Vendors were fine.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Melanie

I am trying to use my warranty for my furnace now, but they keep telling my furnace guy that they're not receiving the pictures that I send. I've uploaded them twice. So I'm not very happy about it. I probably wouldn't recommend Choice to a friend anymore after my experience right now.

1 year ago Edited January 5, 2024

check_circle

Verified Customer

star star star star star

Yaa P Hagerstown, MD

CHW was quick to respond to my request and resolved the issue. I’m very impressed with the seevice

1 year ago

check_circle

Verified Customer

star star star star star

Melody Wesson Birmingham, AL

So far so good. Have not had anything major like heat or A/C. Plumbing items twice and dryer once.

1 year ago

Choice Home Warranty Reviews