Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Verified Customer

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Eddie

Customer support is very attentive and will respond quickly. The guy showed up the next day when we had a GFI plug go bad.

6 years ago

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Francis And Holly

They find quality people to come out to address the problem sufficiently and quickly. It is a clear system of communication.

6 years ago

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RC

We were not pleased with American so we changed to Choice. We haven’t had any problems with Choice, they fixed what they came out to do.

6 years ago

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Brent And Eileen

We’re not satisfied. They don’t cover what we have. We had an issue with our heater. It needed to be replaced and they refused to replace it, saying the motor was dirty. We’ve has other issues too. We have been very disappointed.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 21st, 2020

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Verified Customer

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Anonymous

Always do a good job, I’ve always had good luck with them. We I needed to use the warranty, they came and fixed the problem.

6 years ago

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Lauren

The best value for the price and coverage. I had a leak under my sink. I filed a claim and they scheduled someone to come out and my problem was resolved.

6 years ago

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Danielle

I am not really satisfied with them getting service done. On September 12the they had someone come out to see what was going on with my refrigerator and they said they were waiting for a part but it has been a month.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 21st, 2020

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Verified Customer

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Lana

Choice had the same company to come out three times for the same problem without the problem being fixed when asked to change to another agent to fix the problem I was told I would have to pay the fee again to fix the existing problem that has lingered on for 2 months. Needless to say the problem still is not fixed and is causing my child with a medical condition problems

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 21st, 2020

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Verified Customer

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D. Jones

Choice Home Warranty has been Very responsive to all of my requests and the technicians have been courteous and professional.

6 years ago

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Antionette

I was pleased the service guy that came out to the house. He did an excellent, very thorough job. We had a little bit of a problem upfront but it was straightened out and now everything is fine.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Oct. 20th, 2020

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Verified Customer

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Joanne

We didn’t even know about home warranties but our real estate agent recommended them and I can tell you that with Choice we have had some bad experiences where the refused claims. I am in contact with an attorney and I am contacting the better business bureau. It is a scam. I will never use them again. They don’t listen to you and don’t approve your legitimate claims.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 20th, 2020

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Verified Customer

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John And Marlean

Just had the air conditioner repaired. They are pretty responsive but there are some things you expect to be covered that aren’t and there are additional charges.

6 years ago

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Gail

The work was great. They call qualified workers. We had a leak in attic and the company came and repaired it and we have not had a problem with it.

6 years ago

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Victor

One time I scheduled an appointment with them and I never showed up and then he showed up the next day. It has been positive.

6 years ago

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Caroline

Seems like choice is the best value. They usually get someone out quickly and the claims are easy, though when I replaced my water heater, that was difficult.

6 years ago

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Anonymous

I am still trying to get my air conditioner paid for but other than that customer support has been good and somebody is out with a day or two to fix other things, such as my dryer and garbage disposal.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback to the Customer Relations Director.

Oct. 20th, 2020

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Verified Customer

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Magret

The best company. I trust them. They are very good people to deal with. They sent someone out with a couple of days to held when my air went out.

6 years ago

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R

So far we are pretty satisfied. We needs to get a plumber to fix the sink and they came out the same day, though they originally tried to schedule it for a week later.

6 years ago

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Neal And Rita

Fast and efficient. When an order is placed, they send me an email immediately. We have had our refrigerator and garage door repaired.

6 years ago

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Steven & Kristy

Our ac quit working the first week we were here and they came out really fast. They are quick o respond and communicate well.

6 years ago

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Phyllis

When I file a claim, they do not follow up at all. The claims often get finished. I have a water leak and they sent someone out to see if it was covered and we haven’t heard back.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 20th, 2020

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Verified Customer

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John

About 3 times this year I have used my warranty. Once was for the air conditioned, another was for the stove, and the last one was the garbage disposal. They cover most of my appliances.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback to the Customer Relations Director.

Oct. 20th, 2020

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Verified Customer

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Patricia

Twice I have used them. Once for my garbage disposer and they came within 2 days and fixed it. They did what they had and were polite.

6 years ago

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Anonymous

I needed the warranty for a leaking faucets in the kitchen which was replaced. They are very impressive. Everything was explained.

6 years ago

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Pradeepta

It is cost effective. The couple of times I have called, the response was good. One time I had a bad experience with customer service but lately it has been good experiences.

6 years ago

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Steve

Choice fixed everything I asked them to fix. They always answer the phone right away and are pretty quick. There have been 1 or 2 little mistakes but they rectified them.

6 years ago

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Dian Lawry

Do not understand why my clothes dryer part, dial with timer & on, off, was not covered. Service man was nice enough to give me model number to order from amazon. That dial powers the dryer. Not cosmetic.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage at the Choice Home Warranty website, under user agreement.

Oct. 12th, 2020

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Verified Customer

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Glenn B. Donnelly

Total mess with my furnace up in WI. Cost me close to $1000.00 due to lack of comnuications from the office in the WI. area working with the Tech from the furnace company we there twice to get answers from Choice!!!!

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 5th, 2020

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Verified Customer

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Frank Lu

I had an issue about water heater and it was resolved with the cooperation and guidance of my local rep and the customer service manager.

6 years ago

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Becky Neumann

Our AC went out and although it took 4 days to get a company here, they did arrive and fix and did only charge the co-pay!!

6 years ago

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Michele LaBlanc

I have had choice warranty for over 5 years and their monthy cost has only gone up $2.00 and their service charge has not gone up at all

6 years ago

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Douglas Beggs

Very good to get a technician but have terrible communications during the process. I have been waiting 4 weeks for repairs and get false information from company.

6 years ago

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Mrs. Baldivia

Always get timely response and if there is any special issue, I know I can ask for a specialist who is empowered to resolve my issue. Nicely done, Choice!

6 years ago

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Verified Customer

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Marilyn

Prompt and pleasant to deal with, they did a great job installing the ceiling light and fan. The guy had a great sense of humor.

6 years ago

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Shihming

When I have a problem, I call and they take care it right away but the company does not cover all the things that go wrong in the house. I would like to have more covered.

6 years ago

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Daryl

Follow up has not been good. My air conditioning broke down a the worst possible time and it took two weeks for them to come and look at the unit, I understand there is a pandemic going on but I am still waiting to get a new motor.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 21st, 2020

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Verified Customer

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Perri

So far everybody has been great and the quality of the service is great. They put in a ticket and within a day or two, service providers are out.

6 years ago

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Angela Jackson, MS

I wanted to love Choice Home Warranty, but I can't. I've had the service for over a year and has only used it 3 times. Each time used, I wasn't able to get my items repaired, but only replaced. When items are replaced, they only offer about a 1/3 of what it would cost to replace. The last interaction; service call was $85 and I was offered $246 for my dishwasher replacement. Doing the math thats $161 toward the purchase of a replacement. I took the coverage out to have items fixed, not replaced. I will not be renewing on Nov 5th.

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 21st, 2020

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Verified Customer

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Debbie

It’s the worst. They don’t follow up and don’t stay on top of things. I used it for my air condition and they didn’t communicate with the company to order a part and got the time mixed up so it was cancelled. Nothing has been right since we’ve used them.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 21st, 2020

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Verified Customer

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Anonymous

It seems like they never have anything covered. When I used the warranty for the stove, the first company said it needed to be replaced and the second refused to acknowledge that. The third company did replace it but it took two months to get it resolved with no stove.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 21st, 2020

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Verified Customer

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Mike

Every time I call, they get right back to me. I wasn’t happy when they only gave me $300 to cover the $800 for the dishwasher. I almost left them but I decided to stay.

6 years ago

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Anonymous

There was a long delay but once the gentleman came out, he was very quick and the problem was fixed. It just took too long to get someone to cover my repair. I called on Monday and didn’t get service until Friday.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 21st, 2020

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Verified Customer

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Cynthia

Price is reasonable but in august they sent a technician out to my house that was very unprofessional and ended up costing me eight hundred dollars to fix the problem.

6 years ago

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Anonymous

Choice needs to make sure their vendors come in marked vehicles and accept credit cards for payment and not require cash. In the beginning of August, my quote was not working so I called them and they send me an email two weeks later they emailed and said they could not find a technician and I needed to find my own and they later the same day said they had scheduled an appointment for the next week. He repaired one toilet and went to repair the second one but didn’t have to parts so it is not fixed. They haven’t offered to fix my problems. I wish I hadn’t switched to them.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 21st, 2020

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Verified Customer

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Mindy

Bought the home warranty to save me money but I just had to pay six hundred and twenty dollars to fix my air conditioning because Choice wouldn’t cover it. They left me hanging. It took me a week to get a hold of the case manager they put on it and when I did get a hold of her she said there was nothing they could do for me because the part that was broken was not covered. I am not happy with them at all. Also I had plumber cancel on me and I had to pay the service fee.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 21st, 2020

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Verified Customer

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Anonymous

For the attentiveness and the ability to get a hold of somebody in customer service. they are good. Just recently my pool pump when out and they sent someone out to fix it.

6 years ago

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Verified Customer

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Hugo

Answer all my questions and give me a good price and send somebody right away when there is a claim. I am happy with their support.

6 years ago

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Fadwa

They sent somebody out immediately when I needed the warranty for the garbage disposal. When I call, I am not on hold for long.

6 years ago

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Lance

We have tried to use it 2 times and we didn’t get anything repaired or replaced. It has been really difficult to talk to a case manager because they are never there. We are not happy with the service as we haven’t gotten what they offered.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 17th, 2020

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Verified Customer

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Donetta

Two months ago my water hearer went out and it took a week for choice home warranty to get me hot water in my house but I still had to pay four hundred dollars plus the sixty dollars for the service call. Two years ago my AC went out and they had told me the year prior that they would repair it if they could replace it but then they would not replace it. They said it was too old. So I was without AC in Las Vegas in a hundred and fifteen degree weather for a week until I went out and found my own air conditioning company. I would not recommend choice to anyone.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 17th, 2020

Choice Home Warranty Reviews