Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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shankerbhai patel Parrish, FL

my garage door was giving me trouble, try to call customer service 5 to 6 times times but no answer, finaly send e mail & they contact me, explain my problem, set up appointment for next day , techanician came on time & repair it. thanks

7 years ago

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RAUL HERRERA Tolleson, AZ

I live in Phoenix, AZ, where the weather in summer is very hot, my ac went out , we are around 116 degrees, CHW processed my claim quickly, they sent a good company to repair my ac, they did it and we as a family are very happy and satisfied whit this Home Warranty, I really recommend it !

7 years ago

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Bethany Lexington Park, MD

CHW has promptly found me professional servicers each time I have filed a claim. In the event that no one was responding to their solicitation of my job order, they quickly gave me the option to find my own repair company and get reimbursed- this process was also easy and seamless. I highly recommend their services!

7 years ago

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Edwin Carson

I had a great experience with customer support. The technician was prompt and knowledgeable, fixing our dishwasher and plumbing issues efficiently. I appreciated the quick response and effective solutions. Overall, a positive experience!

7 years ago Edited June 5, 2024

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Robert Behler Lee's Summit, MO

Submitted a claim for my primary AC in the house. I live in KC and it is under a heat advisory for the last several days with temps in mid 90s and "Feels Like" temps in the mid 100s. They scheduled a service man for 5 days later. They did not offer the reimbursement process. Luckily, had submitted 2 claims and the second was for septic which they did offer reimbursement so I was aware of the process and called in. After 3 transfers I was finally able toget the work authorized but they never asked what the service fee was. (My phone was used and it was in my hand on speaker and the serviceman was answering the questions asked) When I hung up with approval, the servvice man said "thats the first time I have dealt with a Home Warranty company that did not want to know the total charges or price breakdown." When I came back inside the email showed you were sending a check for the part fee only of $281.67 instead of the total I paid of $370.67 which included the $89 service fee. So I had t call back. Everything else was smooth and easy and I appreciated it.

7 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 8th, 2019

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Billy Athens, AL

Choice was quick to assign an air conditioning contractor A2Z. It was very hot and it took another day for them to arrive due to a lot of calls but when A2Z Repair came found my problem very quick and Choice approved the repair. The AC technician was very friendly and knowledgable. I was very satisfied.

7 years ago

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Rose Mary Bernabe Hutto, TX

My dryer was making a noise and my washer also made noise and he check both and fix the issue and also was respectful didn’t rush he made sure the job got done right he took the time to listen to my issue . Thank u for having someone come to fix my washer and dryer right a way

7 years ago

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Joan V;erdery Winter Springs, FL

I have been satisfied with the exception of the repair on the garbage disposal Someone called me from Prada and never called back to make an appointment. I had to contact a private repair facility to get this repair completed. For other services, Choice has been very responsive to my needs and repairs have been taken care of promptly and efficiently. I am now awaiting your decision regarding our Amana refrigerator. I do feel "peace of mind" by having this home warranty.

7 years ago

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Sarah Paget Fort Worth, TX

My outdoor refrigerator wasn't cooling and they sent a technician out the next day and John was wonderful and so polite and knowledgeable and took care of me very efficiently. I highly recommend this company and the great people that they send out! Thank you!

7 years ago Edited September 14, 2021

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Luis Philip Gonzalez League City, TX

I have been a member of First American Warranty for years. I switched to Choice Home Warranty because I saved $395.00 for the same exact Coverages. Plus the another $30.00 saving per Service Call. I have been overpaying for years. Plus if you are a Veteran or over 50 there are more discounts and benefits.

7 years ago

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Ann Modzelewski Naples, FL

I was so stressed because I was leaving town and had two appliances that were not operating correctly and it was a Saturday...whoa they took my information and by Sunday I had an appointment for the technician for Monday before I had to leave on Tuesday. He was wonderful and solved all my stress.

7 years ago

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John Lehi, UT

My first experience with this company was a nightmare! My fridge broke down and so I called them. Two days later they never called back to tell me when someone was coming out so I called them. They said they couldn’t find anyone to come until 1 week later but I could call someone out, have the repair comoany call Choice with the diagnoses and they would approve it. I would then pay them the full amount but Choice would reimburse me. So that’s what I did. I got someone out the very next day. I called choice for the approval and was on hold for 45 mi utes! The charge was approved and the total bill was $1174 to fix it. I paid the repair company and then later got an email from choice saying they would reimburse me only $440 and it would take a month to get the check. Ridiculous! I had to do all the work and pay for the far majority of the work myself. When they sold me the program they said I just needed to call them and someone would repair it in 48 hours and I would only have to pay $45 each time I needed something repaired. Choice is a rip off!!!! I did finally talk to a supervisor that was helpful and offered to send me a check for the full amount for the repairs so I’m upgrading their review to 3 stars.

7 years ago

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Gene San Antonio, TX

Our repairman (After 5 Plumbing) has an issue with keeping the customer updated on what is going on; missing his appointment days and only giving updates when I call him and ask what is going on. It took a few extra weeks to get our dishwasher repaired; however, one week was caused by us contracting Covid when he finally did schedule us. Overall, he does a great job; eventually.

7 years ago Edited January 11, 2024

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Brian Quincy, MA

It was with great ease I made my first claim through Choice Home Warranty. The process was easy and straightforward, the very next day a repair man was at my house and all I had to worry about was the deductible, So far it has been a good decision.

7 years ago

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John Poisal Pasadena, MD

Your representative was very knowledgeable and offered multiple enticing cost saving plans. However, I did not realize when I provided my Discover Credit Card, that I was paying for an entire year. I needed more time to make that decision and asked your representative to cancel that payment. I would contact you once I have decided what plan I would accept. I trust that cancellation was done.

7 years ago

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Dale H Gambrell Pawleys Island, SC

I'm reserving a 5 star rating once I get reimbursed for having to call my own repairman after sweltering while waiting for someone to be sent by the company. The promised coverage will reimburse in full, minus the required $45 service fee, which is a fair cost. My only desire would be more companies Choice could find to send out but the recommendation I received from friends to call was fantastic (Carolina Cool in Surfside Beach)!!!

7 years ago

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Henry Greene Burleson, TX

Brittany our agent was great. I talked she listened and gave me exactly what I needed to cover my new home. I had used another company AHS years ago and they were good but Brittany and Choice blew them out of the water on what I got covered...the price....and the monthly payment. This company is serious when they say they put your needs first.

7 years ago

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Kenneth Boles Quitman, TX

I called on my dryer on 5/20/18, it was working Finely a service was called in Garland Tx some 90 miles away. Service man came cam 3 times over2 weeks. Claimed the dryer could not be fixed on Saturday I believe. . Was contacting Choice. Man from Garland tore uo=p my my exhaust tube. Choice contacted me about sending another service out from Texarkana, Tx some 110 miles away. Man called gave him the no.s off the machine told the problem with it. He came tore it up. Put it back. Said what he needed . Called this morning, said parts be ib next Wednesday, would make appt then. Be over a month wash and dry.

7 years ago

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Theresa Hill Jacksonville, AL

The tech was very professional. He was very accommodating when it came to working around my schedule. He had to order a part and he communicated that and got back to me when it came in. He came out and took care of the problem.

7 years ago

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Yishih Chang Sugar Land, TX

On 4/25/2018 at 9 PM, food waste disposal leaked water from the bottom. Within 2 hours after new claim was filed online, I was notified by email that a technician will be dispatched on 4/27/2018. JR Maintenance Tech Services came to diagnosed and replaced the disposal on 4/27/2018 as scheduled. The technician Mr. Junior M. was skilled and courteous. He did a wonderful job! I am giving Choice Home Warranty only 4-star because the company recently refused to authorize repair on a defective gas valve of my heating system.

7 years ago

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Christine MacMurray

My stove needed repair. The repairman came when he said he would come. He fixed the stove in about 10 minutes and left. He was friendly. I was very happy to have my stove in good working order again. Choice Home Warranty is really nice to have.

7 years ago

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Bill King Paris, TX

Very pleased with the information I received, when asking questions about coverages and service. The Representative, Matthew, was very accomadating and I appreciated his honoring my Military service of 32 years. I would rate Choice Home Warranty Co. high on courtesy and informative details. Haven't used the service as yet,so can;t voice an oppion in review.

7 years ago

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John Donnelly Philadelphia, PA

I completed the claim online which was very easy to do and later that day, I received a phone call stating the company that will be doing the repair. The repair was completed in 3 days from the original date of claim. This was not an emergency repair. Very happy with this repair.

7 years ago

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Rose Taylor Lawrenceburg, KY

I received the email to my work address and decided this may be for me, but I wanted to check it out and ask some questions. I don't have any problems at this time going out but you never know.I received a call as soon as I logged on from Damont B., he was so kind, helpful and very professional! Pleasant to speak with.

7 years ago

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Kevin H Franklin, OH

So far both times we filed a repair the people you have sent out are average Joe not professional repair people and are not very knowledgeable in repairs one telling us. "I'll have to look online to see how to repair your washer agitator"?? Then with the bathroom faucet repair, they did a messy job. The gasket sticks out from under a new $80 Moen dual handle swivel neck faucet (that does not match any other faucet in our other 3 bathrooms we had no choice in style which was a single hot/cold arm) and the drain plug pull lever was bent by installer kid. If we have a paid in full upfront Gold membership, why don't you at least let your customer choose between a repair company OR if we don't like them let us get a trustworthy repair company we know and trust to do the job. Not keep sending the same shotty repairman back? This last repair guy was trying to scam us saying it was $45 for both the washer and dryer when your claims Dept told us $45 total. That did not go over well not did the tech get paid another $45. These last two service techs have driven beat up old rust filled vehicles and were dirty clothed people. The sink repair guy not only left his mess behind but then criticized us because we have a large beautiful home and only pay them $45 for service fee, then said its a ripoff basically to him as a plumber. I'm sorry but after our washer and dryer are repaired we will be going back to American Home Shield. That 30$ more per svc visit and having a reputable business is more important and worth the extra dollars. The repairmen they send are polite, clean, and have company vehicles. I'm not really happy as a "gold" top line customer. We paid for 5 years up front not too happy w the only two services thankfully we have a fairly new demo home and repairs were minimal. My girlfriend was glad the first plumber was gone he belittled the two of us because we had nice vehicles and upscale home and told us your warranty is a joke. Who hires these idiots to do your service calls? Maybe you should find more companies that are reputable and clean to do your repairs. We are in Franklin Oh would love to have Miamisburg appliance service our washer and dryer but you won't retain them. If we are "Gold" members then shouldnt we have some say in who we want in our home servicing our repairs? Especially since we paid you over $1200 upfront? We will be switching back like said to AHS soon and getting a refund on the remaining 4 years of warranty.

7 years ago Edited September 14, 2021

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Gilberto Alvarado Ruidoso, NM

Scott G. was persistent with solid answers to my questions. Very positive about the company and confident that all he was telling me was accurate. After speaking with him and comfortable this was the right warranty company I decided to become a member for 3 years. Gil Alvarado

7 years ago

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Alan Liotta Herndon, VA

We just ordered our first plan today. Tony was terrific to work with. Well informed and extremely courteous, he worked to answer all our questions and to answer any concerns. We are optimistic that our extremely positive experience with Tony will bode well if we ever need to actually use the service (which we hope we won't!)

7 years ago

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Dawn Houston, TX

It is never convenient to have a plumbing problem. The situation was resolved after going through the messy steps to find the problem. The plumber was efficient and knowledgeable. I am very happy with the Devoted Care company who picked up this job for me.

8 years ago

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Noralyn Orange Park, FL

Been with CHW for 2 years, I have 3 homes with them ( 2 are rentals). I have not much of claims but a few. Two subcontractors being sent are very professional and prompt but 2 are the worst ever. One was sent to repair garbage disposer, I had issues with communication with the subcontractor's scheduler. But it that person had so many issues with other customer as well because he was new as I was told by the technician. Now that subcontractor had supposedly replaced my disposer but broke same night. The new technician said that he doesn't even know the brand or the supposedly new disposer that was installed. Needles to say CHW gives the subcontractors the funds to replace it but the subcontractors make more money from the work done by installing/replacing it with cheap kind. If there's better screening process of the subcontractors working for CHW then it could be better. Second , the repair person/company for my Dishwasher (C&D) came checked my dishwater and said that the problem was the thermostat. My husband had looked at it the night before and saw that the heating element was burnt. I mentioned it to him, looked at it and said oh yeah. That's the problem! OMG! Does he even know what he is doing? Took 5 weeks to order the heating element, charged CHW for $150 but I saw the heating element in Amazon for $26. Called CHW and complained. That person never rescheduled the repair until I asked CHW for another repair person to come after 5 weeks. I was surprised I had the patience. All this time, I was calling CHW for updates. Until I got tired of it!

8 years ago

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Gerald Irving, TX

I requested some plumbing repairs under my Choice home warranty. Choice very timely scheduled the service call and the plumber arrived within the scheduled service window. The plumber timely and expertly performed the repairs to my complete satisfaction.

8 years ago

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Karen Peduzzi Las Vegas, NV

I placed a service order on the website and received an appointment date and time within an hour for the very next day. The service man was very nice and knowledgeable. This was excellent service. So glad I have a contract with Choice.

8 years ago

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Raymond Flores The Bronx, NY

Representative was very on cue when explaining the many options being offered by Choice Warranty, one year versus life time costs. The options in payment and utilities that are covered aby service fee on each call for service. I hope never having to call for service, but it is a good umbrella to have when it rains.

8 years ago

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Gene Tifton, GA

my experience yesterday was great the guy helping was great. I talked to a guy a couple weeks ago was very rude so I hung up the phone. I almost did not answer the call because of him. I am glad I did take the call since the guy was so helpful . You need to let the guy know he did a great job and tell him thanks

8 years ago

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Patricia coleman Houston, TX

awesome service I asked for service on line yesterday,got a reply in less than 30 min. the service provider was contacted and an appointment made . the provider arrived before the appointed time called to alert us. replacing the garbage disposal took less than 45 min in the door to out the door. Very veruy pleased.

8 years ago

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Jerry West Point, GA

I just signed up today so I cannot speak for the actual product but they DO have probably the very best prices you will find on a month to month home warranty. BUT......visit Choice Home Warranty once for a simple quote and you will end up being blown up by emails and constant phone calls for WEEKS. If Choice did not have pretty much the best (best I have found) deal then I would not even have considered it. There is a fine line of "too much" and Choice goes well past that in its attempts to get your business. And the guy I spoke to when I finally chose to answer what was probably the 30th call or so since I looked for a quote.....he was a pushy salesman, I almost want to say I sensed a bit of rudeness.....certainly when I asked that I wanted to think about it a few hours, please call me back later....and he simply pressed me to choose NOW....yeah that irritated me a bit but I went ahead and signed up, probably in part to end the constant emails and phone calls.

8 years ago

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Kathy McLean Arlington, TX

The initial signing up: very quick, and Damont answered all my questions and concerns fully. I appreciated that the question of having a senior or veteran in the family was asked (because a lot of us forget to ask) therefore giving me a better affordable warranty. Thank you

8 years ago

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Tracy Hopewell Junction, NY

I am very happy with Choice Home in that they covered my heating system for a part that would have cost me 550.00 out of pocket instead it only cost my service fee of 60.00. So far they have covered and paid all claims over the last year. So far so good.

8 years ago

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Diana Bunger Meridian, ID

Naturally, my incident happened on the weekend. I was notified Promptly the day and the time. The company would come out. I was totally surprised that Choice Home Warranty OK to replace the unit. I am tickled pink I won’t be having future problems with the new unit. Thank you so much CHW.

8 years ago

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Michael Houston, TX

The thing I like the most is the quick response time from CHW. I have called in the morning to place a claim and that afternoon, I will have a technician at my home. I like how the company follows up on service calls. So far the cost of buying the contract has paid itself off. I really like that.

8 years ago

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Mary Gaines Caret, VA

My overall experience with my account Rep, Eli, was pleasant. He did not pressure me into anything, but only made the offers as they were presented and left it totally up to me to select a payment plan to my liking. He also answered all of my questions to my satisfactions and did not rush me into making a decision today. Thank you and I look forward to using this service. mbgaines

8 years ago

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susan weedon Aubrey, TX

My repair request regarding my central heating system was handled quickly and I received a call the same day with repair company responding the first business day. The repair man came and quickly fixed the problem. My charge was the 60.00 warranty charge.

8 years ago

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Delgado Lopez North Las Vegas, NV

I'm a returning customer from a few years ago. This morning I called to start new services on my two properties. I had to call customer service back less than 3 minutes from my initial phone call. Mr Damont B. was OUTSTANDING with additional follow up question that I had. Mr Damont did not put me on hold and didn't speak to me as though he was trying to sell anything. Mr Damont is very PROFESSIONAL and in my opinion deserves a pay raise or a promotion. More Choice Home Warranty representatives could learn from Mr Damont's professionalism.

8 years ago

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Lisa Davis West Jordan, UT

I have called twice to get more information about the program and while I did elect to purchase a warranty, it was only due to the product and NOT the folks on the phone. Both gentlemen were extremely pushy and frankly were rude to me once they realized I was 1- still trying to make a decision and 2- not interested in the multiple year plan option. I realize that these men may be paid on commissions, but you will never make a loyal customer of me if you don't respect my need to first gather information and second respect my answer of no. If I weren't sold on the product itself there is no way I would have purchased it based on my experience with your emplyees. One even commented that he didn't understand why I was calling and wasting his time if I wasn't ready to purchase right then. If you are trying g to improve the face and image of your company, I would start with the folks answering the phone. Super obnoxious.

8 years ago Edited September 14, 2021

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Anthony Lalia

Signing up for this service was very easy and smooth. Kudos to our representative name Jeff who was very knowledgeable , informative, and an excellent communicator! Thank you very much. This makes us feel much more at ease as being new homeowners! ?

8 years ago

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Cheryl Vasquez Garland, TX

It was very easy to go online and sign up. Although I did get a call from Wayne just after I signed up and he was trying to get me to buy the warranty and told me it was $420.00 after I had just paid $450.00 and he told me he would get with his supervisor to get me a refund and that a supervisor would be calling me and I should get an email. I still haven't received either.

8 years ago

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Timothy Ramsey Murfreesboro, TN

I have had nothing but great experiences with Choice Home Warranty, if their assigned tech isn’t available you can call your own and get reimbursed in some cases. They’ve sent certified and very personable contractors to my home. The response time is Great, from the time I call till I get a chosen contractor is very quick

8 years ago

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Alma Donlow Youngstown, OH

My sister has a choice home warranty and I have witnessed how beneficial it is just recently her water heater went out and it was taken care of quickly and all it cost her was $45 she loved it so much I decided to get it for my home.

8 years ago

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Donna Rigsby Erwin, TN

The followup call from Brittany, was very pleasant and she was very helpful to me. She was the first of 3 or 4 people that called me back after I entered my info online. She was the only person that took the time to explain everything to me, and answered all the questions that I had. I felt very confident in signing up with her.

8 years ago

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Sharon Ohlms Foley, MO

Today January 8th around 8 10 a.m. I went into my kitchen and water was flowing from my bathroom into the basement so I called Choice Home Warranty. The woman said after quite a while said that someone would be coming Thursday the 11th to fix a plumbing problem. That would be 4 days for me without water.! But I accepted it. But then I got an email saying that someone would be out to fix the problem at the wrong address. So I called Choice Home Warranty again and told them that the problem is at 550 Highway 79 North Foley Missouri. Not 1457 South Lake Sherwood Dr. Then the woman told me the plumbing company and their telephone number but she got the number wrong she left out the number 5 then I looked up the company and call them. He said he would try and make it here before January 11th. So with the woman getting the phone number wrong and the late service I give you guys three stars not five.

8 years ago

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Barbara Jackson Glenside, PA

I have Choice Warranty through Sears - and I didn't care for the service. I spoke to Warren this morning and found out that you are not that Choice - and it was awesome. I will save money and your service covers so much more than the Sears one. Thanks you so very much.

8 years ago

Choice Home Warranty Reviews