Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Fematti

Received email when Technician is coming to my home to service my Air, he rescheduled to come out on another day. Technician finally came out, removed part from my Air Condition, gave him $75.00 Service Fee. I was told that he would come back out with part to repair air conditioner. He did not show up after re-scheduling two different times and kept my Service fee. HORRIBLE CUSTOMER SERVICE!!!!

8 months ago

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martusia_t@yahoo.com

Great company. Excellent customer service. They communicate well and we always know what is kmgoing on with our claim. I highly recommend them!

8 months ago

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Danny Ardito

It was an easy set up. I was done in few minutes. I called, told them what I wanted, a little up sale and , I was done! Thank you.

8 months ago

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Verified Customer

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Krishna

I had a frustrating experience with my HVAC repair. Choice approved a vendor, but I found concerning reviews about them being untrustworthy. Despite my concerns, they insisted on using their vendor. When I tried to provide my own, they backtracked on their support. Overall, the lack of transparency and poor communication left me very disappointed.

8 months ago

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Verified Customer

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Tommie Fox

Customer service they are all right, but the people you sent out. I don’t know if they want to fix the thing I don’t know what’s going on with them.

1 year ago

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Verified Customer

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Patrick And Karen Barrett

Professional, friendly and knowledgeable.... Now I will know where to start if the dishwasher acts up again! Thanks!!

1 year ago

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Verified Customer

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Brenda Sterling

The parts of the washing machine are to slow in getting here. It has been 2 1/2 weeks without hearing a word about coming to finish my washing machine.

1 year ago

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Verified Customer

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Jan Paul Miller

Quck response. Explained needed repair and sought authorization quickly. Work completed in a workmanlike-fashion.

1 year ago

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Verified Customer

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Thomas Milne

When our oven needed repair it was done very quickly and solved our problem. The only disappointment is the payment increased 20% the next month.

1 year ago

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Verified Customer

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Mary

They said the oven was covered, but denied the hinges. Plus, when you ask them to stop calling, emailing, and texting, they don’t! They harass us constantly!!! One of their “customer service people” yelled at my husband! Unbelievable!!! Never ever give them one dime!!!!

1 year ago

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Verified Customer

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Anonymously

I had a mixed experience with the service. For a refrigerator repair, the serviceman was excellent, but when I had a plumbing leak, the scheduling was a disaster. They sent the wrong type of technician multiple times, which was frustrating. It's clear that the scheduling team needs better understanding of the issues they are addressing.

1 year ago

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Verified Customer

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Jenifer

Customer support was responsive initially, but I faced significant delays when my dishwasher broke. After multiple visits, they deemed it unfixable but only offered a low replacement amount. It took filing a complaint with the Better Business Bureau to finally receive the compensation I needed. Frustrating experience overall.

1 year ago

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Verified Customer

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Cherekia

I had a disappointing experience with Choice Home Warranty. They denied my claims multiple times, including for a broken thermostat on Christmas Eve, despite the technician's assessment. Their customer support was lacking, and I felt misled after switching from American Home Shield. I'm now researching other companies for better service.

1 year ago

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Verified Customer

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Anonymously

I had a frustrating experience with customer support when my AC broke. The lack of communication left me suffering in the heat for over a week. I'm still waiting on a pending claim, and I hope they improve their service soon. Overall, it has been a disappointing situation.

1 year ago

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Verified Customer

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Shiva

I had a mixed experience with the service. Initially, they were responsive and resolved a plumbing issue quickly, but when my furnace started leaking, the follow-up was lacking. A technician assessed the problem but since then, I've heard nothing about getting it replaced. Overall, the customer support could improve.

1 year ago

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Verified Customer

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Cheryl

I've had ongoing issues with my appliance coverage. Claims are consistently denied, and repairs take far too long. Recently, my high-end stove broke, and the compensation offered was nowhere near enough to cover a replacement. It feels like I'm fighting a losing battle just to get basic service.

1 year ago

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Verified Customer

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Rosalie

I've faced ongoing issues with my oven's igniter and ice maker. Despite multiple technician visits, the igniter was deemed unfixable due to supposed critter activity, which I disputed. The ice maker has had several repairs but remains broken. Frustrated with the lack of effective service and communication from the companies involved.

1 year ago

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Verified Customer

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Karen

I had a frustrating experience with my home warranty. It took weeks to find someone to fix my heater, and the technician from out of town never showed up. I also had issues with plumbing in my rental that took too long to resolve. Ultimately, I decided to cancel my membership due to poor service and communication.

1 year ago

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Verified Customer

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Robert

I've had a decent experience with Choice Home Warranty so far. They handled my claim well, although I had to pay out of pocket for some repairs. Their response time is impressive; they sent someone quickly for my garage door issue. However, I faced a frustrating denial for my microwave claim, which I had to replace myself. Overall, mixed feelings.

1 year ago

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Verified Customer

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William

I had a positive experience using my warranty; the company was efficient and effective in handling my requests, and the repair process was quick and satisfactory. However, I've also faced issues where I felt misled and ignored regarding ongoing problems. Overall, my experience has been mixed.

1 year ago

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Verified Customer

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Linda

Choice Home Warranty has been wonderful to work with and all the staff have been helpful, professional and courteous

1 year ago Edited February 5, 2025

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Verified Customer

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Peggy

I had a very good experience with their quick response time for my recent toilet issue, getting a technician out within a couple of days. However, I was disappointed when my claim was denied, especially since it wasn't clearly stated that it wouldn't be covered. Overall, the service was prompt, but clarity on coverage could improve.

1 year ago

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Verified Customer

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Janis

I had a good experience with customer support when I needed plumbing help for a leaking toilet; they fixed it quickly. However, I’ve also faced issues where support was lacking, as I lost money without receiving assistance. Overall, my experiences have been mixed.

1 year ago

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Verified Customer

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Georgia

I've had issues with this service for years. They failed to address damage in my house and sent a technician for a leaking toilet who didn't fix it properly. I also had to pay out of pocket for a kitchen faucet replacement, despite having a policy. I'm really not satisfied with their service and feel let down when I finally needed help.

1 year ago

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Verified Customer

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Bradley

Unable to provide a service contractor to repair or replace HVAC system. Offered a reimbursement plan if we got our own contractors. Contractor provided all requested information and they denied the claim completely. Now in the appeal process to get HVAC serviced.

1 year ago

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Verified Customer

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Chari

The Tech was friendly and very knowledgeable of her job. She evaluated and identified the problem. Then fixed it

1 year ago

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Verified Customer

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Maria

A water heater doesn’t cost $2000 ish for my home, and paying for insurance at the end I have to pay $1000 ish from my wallet heater can start costing from $800 to up but not for my old house

1 year ago

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Verified Customer

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Wanda

It takes way to long to get service. It it wasn't for the sales person you wouldn't get service. Customer service should be number on e.

1 year ago

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Verified Customer

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Sheila

I find them easy to work with and thoughtful in their explanations. Very respectful. Sheila Goodell

1 year ago

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Verified Customer

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Steven

I was able to get a service within a week. Tech was on time, explained my issue and resolved it quickly.

1 year ago

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Verified Customer

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Vicky Sawyers

The appointments are on a timely schedule and we have had technicians that know how to fix the repairs.

1 year ago

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Verified Customer

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Amrish Thakkar

Moneys worth. Decent service with most claims being approved. For bigger claims, out of pocket is more than I would want to pay.

1 year ago

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Verified Customer

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Bruce

Quick response from Choice. Plumber asked me to open bathroom tile to get to pipes. Opened tile, called plumber. Plumber out of town and will be back week of January 6.

1 year ago

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Verified Customer

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Hal Fischer

Presently I am out of state helping someone move. I won't be back home till about t 15th so everything is on hold.

1 year ago

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Verified Customer

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Laura

Extremely disappointed in the customer service and the support . I submit claims and I don’t get replies in a timely manner. I follow up and get no reply. I can’t wait weeks for broken systems in my home. When I finally do get a technician, choice home warranty barely covers the issue.

1 year ago

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Verified Customer

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Clara Anderson

I am very pleased with Choice Warranty. The price is affordable and they respond immediately to claims.

1 year ago

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Verified Customer

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Delores Ford

I was pleased with everything they done but paying for the water heater should it has come from the monthly payment I’m making?

1 year ago

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Verified Customer

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Dorin Stutman Lebron

Fix Quick with Julio is always good. He’s very professional and knowledgeable. Responsible and accommodating.

1 year ago

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Verified Customer

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Anka

Love how easy it is to file a claim. Would have left a higher score just didn’t like the lag in getting the Lowe’s gift card for our washer.

1 year ago

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Verified Customer

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Martha

I liked reporting, paying for service fee, rest is taken care of by home warranty. Satisfied customer

1 year ago

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Verified Customer

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Janet Post

My Furnace went out on Dec 20 2024 and I got the work order but not coming until Dec. 30 2024. I live in Tennessee and we get cold. Choice warranty thinks this is O.K. Thet don't seem to care about my family being without heat in these winter conditions. I have to wait 24 to 48 hours to be able to choose my local repair person.

1 year ago

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Verified Customer

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Carolyn

I received a quick response and was able to get my new garbage disposal in use! Plumber was very nice!

1 year ago

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Verified Customer

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Michael

My furnace hasn’t worked in over 2 weeks they keep giving me the runaround they are having trouble finding someone to fix it well me and my wife sit in our house with are coats on. And it’s winter but they don’t seem to care about that.

1 year ago

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Verified Customer

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Joy Tucker

1 year ago Edited December 2, 2025

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Verified Customer

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Heather

I was told I would receive a check, which I still haven't and its been weeks. I am only getting enough money for my broken washing machine to buy half a new washer. Not ok and not good coverage.

1 year ago

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Verified Customer

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Deborah

1 year ago

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Bob

1 year ago

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Verified Customer

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Jan

Choice Home Warranty has always been prompt with a response to any problem. They are courteous and always follow up !

1 year ago

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Verified Customer

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Amy

Worst company ever. Won’t pay to replace anything tell me how you are supposed to replace a gas stove on $300? Still waiting TWO years on fixing my refrigerator, toliet, septic, a/c. Two YEARS. I guess I am giving 90 a month to charity? Never ever choose this company

1 year ago

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Verified Customer

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Tim. O

Have had a good run with them. Everytime things went wrong at my home I was sure the technicians sent out would fix.

1 year ago

Choice Home Warranty Reviews