Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Mandy Pesce Laurelton, NJ

The rep who signed us up was extremely helpful and offered us a great rate and discount. He was local to our county and in our state and he was able to assist my family and friends in signing up for policies the same day as well when I referred them. I would recommend them to any homeowner I know!

5 years ago Edited October 28, 2021

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Giovanni Carapelli Myrtle Beach, SC

Had an issue with the AC system in our new home. The Choice company assigned a tech within 2 hours from the moment I opened the claim, and the tech came within 48 hours. The tech was able to diagnose and promptly fix the issue and get our AC back in operation. I am very satisfied!

5 years ago

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Terri Neubeck-Reed San Antonio, TX

This claim was handled in the most expeditious manner. It was for a refrigerator that holds my medicines. Technician came same day, & the issue was resolved prior to the technician leaving. I was kept in the loop from start to finish.

5 years ago

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Virbamul Austin, TX

The crew came right on time . I was stuck in traffic and they waited for me to get here. They found out very quickly what was wrong with my appliance, and fixed it in a timely manner. They were polite and competent. It’s one reason that I love this company

5 years ago Edited January 10, 2024

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Damaris Mendez Ortega Union, NJ

I called Choice Home Warranty because of a drain stoppage. My husband tried all his previous remedies but nothing worked. Carlos from Youngs water and sewage came earlier than expected and quickly went to work. The drain was unclogged within minutes. Service was quick and professional. I highly recommend Choice Home Warranty.

5 years ago

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LIGIA A LOPEZ-DIAZ Homestead, FL

We have five different properties with CHOICE and whenever I have needed service, it has always been provided promptly and usually efficiently. A couple of times, when the part needed is too costly, I have been offered an amount to help replace the appliance.

5 years ago

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THOMAS ELLINGTON Paragould, AR

Very few contractors will take Choice because of past problems with timely and even delinquent payments so you are unable to choose the reimbursement process. The amount of time from when you file a claim to resolution is absolutely rediculous with most claims. Lastly, they state they will replace a unit with a comparable unit with the same features. For us this always works out to be right at half the cost of the actual exact replacement unit we had. They find the absolute cheapest, worst rating, appliance with the lowest price to get that number. We will not renew our policy, we will do a better job of shopping around for a better home warranty policy.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

May. 11th, 2021

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M H Virginia Beach, VA

Someone was out on 4-19-21 to repair my washer. After 2 or 3 loads the washer is doing the same thing it was doing before it was “repaired”. The tech asked me to call him if I had any problems and I have with no luck so I have put in for another service call. Another 85.00. By time this is done I could have purchased a new washer for what I’m paying in service call fees. It sucks!!

5 years ago

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GAtallGal Winder, GA

Quick response to my request for service. Technician selected found problem within a couple of minutes. Tech arrived within timeframe promised, and called to come to my home days before his original appointment. He will order parts and call me to make a second appointment.

5 years ago

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Gary Miller Bonham, TX

We have had to use your services 3 times and each time the problem was solved at a maximum of 2 days. This last time we had a problem with the garage door and if was fixed the following morning. The servicemen and prompt, courteous and efficient in getting the item fixed.

5 years ago Edited September 14, 2021

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Scott Werner The Villages, FL

Most everything was fine. Chris was a great technician. Finished the repair very quickly. If I had any complaint, it would be that for refrigerator/freezer repair, same day service should be a must. We lost some food because of having to wait a day. That being said, Choice Home Warranty served us well.

5 years ago

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Geraldine Jones Pearland, TX

My experience so far has been great. Even though my home and new appliances are less than two years, one by one they have been giving me problems. Choice warranty has promptly answered each of my request, some within a few hours.

5 years ago

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Reyes Williams Denver, CO

as far as the timeliness from when I put in my request. I would like to say I was very impressed with how soon choice warranty had someone sent out to my home. They kept me updated with when someone would be out to my home in timing. The young man who came out came in the hours that were expected he was very polite. However, I believe there was some lack of experience. When he reattach my toilet he did not attach it back to the water line. He left a mark on my wall and also left a big mess in my bathroom. I am also not sure if he actually fixed the problem based on the ticket he put in. On the ticket it said the issue was never resolved. So I will keep my fingers crossed and hope that I do not have to call and put in another request. But thank you choice warranty for sending someone out so quickly.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 6th, 2021

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Alice Peoples Lubbock, TX

I use to be a customer before and I wasn't always satisfied with their promise of if we can't repair, we will replace; they never followed through with their promise. as of now I haven't any complaints, Trusting they will be Promise Keepers of their Word.

5 years ago

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Paul Battista Massillon, OH

We never received a call to even start the repair but assume we will. With that in mind that a repair will come soon and to our standards we give you five stars but I reserve the right to cancel our good rating until the work is completed.

5 years ago

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JANINE A JACKSON Round Rock, TX

I like that they get back quickly with a contractor. I don't like that they send you an email that says the contractor will show up on this date and this time and then the contractor calls with a whole different agenda. Several emails come from CHW and none of it is correct. There is something wrong with their system about arranging contractors. CHW emails i end up ignoring, I pay attention to the contracting firm emails. I don't like that they never replace anything that is broken...that is not how they operate. Don't let this company tell you anything different. When they decide they are going to fix something, you don't hear from them again with when and a timeframe; it usually takes another call to find out.

5 years ago Edited January 10, 2024

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James Hunt New York, NY

The presentation by your representative, Sal M., was concise and forthright. He explained the whole proces with patience, clarity, and and sought to save me money, and was specific in his answers re my questions or doubts. My daughter is in th process of buying a house and you can be assured Sal will be hearing from her in the very near future.

5 years ago

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Steve Jones Statesville, NC

The repairman from Sears came out 4 times with a minimum one week between visits before sending the expert who said the fridge was beyond repair. We were then offered less than 50% of the cost of a similar appliance. We negotiated them up to 2/3 the price of a new one. Less our initial $65 fee. I'm giving 4 stars because they have been polite and pretty easy to work with ... on time ... professional.

5 years ago

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Jo Tampa, FL

They answer my calls promptly. I disliked that this last time I called early Morning Friday 4/16/21 and they could not send anyone out to service my stove and oven until Tuesday 4/20/21, so I did not have means to cook my meals. When I called back to find out if I could have service sooner. I was told that you are not an emergency service. I think 4 days was too long to have service.

5 years ago

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Alberto Lopez Raleigh, NC

The initial claim was confusing (Sprinkler system was is not a "System" option on the claim web page, but it is an "Issue" under "Plumbing System") which created a misleading claim and a plumber was sent (Who could not work on the valves, but fixed a pipe that he found leaking) instead of a sprinkler system specialist. I call Customer Service and a friendly agent understood the problem and escalate it in order to send another contractor without paying an additional fee.

5 years ago

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Joel Austin, TX

Choice Home Warranty quickly provided assistance and sent a technician to our home to assess the problem with our washer. The technician then, determined the problem and has ordered the component needed for the repair. Thanks for the prompt service You have provided. Awesome Job!!

5 years ago

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Pradeep Narendran Plano, TX

Actually I don't like the fact that they immediately tell me every claim is a pre existing condition. But I love the fact that their resolution managers immediately resolve such issues. It only irritated me because when this happens at my rented properties my tenants are bothered multiple times and work is delayed forcing me to give my tenants a compe station.

5 years ago

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Jamie Schweizer Kingwood, TX

I am giving 5 stars specifically for the rep that took care of me today. She made sure the issue I had was handled and took care of fixing mistakes another rep had made. Choice has always handled issues quickly, but she made sure everything was taken care of before we hung up.

5 years ago

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Sandy Matarazzo Glendale, AZ

I like that Choice schedules vendors very quickly. I like that Choice has the option to leave my number for a call-back if I have an issue that can't be handled online. I like that much of the time, the vendors are competent and explain what they're doing. I don't like that some of the time the vendors send a less experienced technician (A/C issue 07 2021), requiring several visits. I don't like that sometimes when there are complications during a job, I am not contacted by the vendor to explain (first tech for electrical switch issue 02 2021).

5 years ago

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Judy Lowery O'Fallon, MO

I have had Choice Home Warranty in the past, and am glad to come back to Choice. I didn't use it much, but when I did need to do so I received a phone call right away and had the company out in a very timely fashion to resolve the problem...

5 years ago

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Luisa Flemington, NJ

Kurt, the gentleman that helped me was very helpful and knowledgeable, he answered all my questions and was very respectful. I liked the way he explained how the insurance works and the price was right and also if we move we can bring the insurance with us and also if we need to cancel we will be refunded the remaining balance.

5 years ago

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Rich Shaw Las Vegas, NV

I have been a client for at least 3 years, I have had maybe 3 claims and all where not done in a professional or timely manner. the last time I was with out a refrigerator for almost a month. (unacceptable) I called and said the service guy wasn't good but was not sent another guy . BTW I have my havac license so I know what I'm talking about. this guy changed cheaper pieces so when he realized it was the compressor he used most of the money up and I had to come out of pocket over $800. I told him day one it was the compressor. He told me if he submitted it at the beginning you wouldn't of excepted it because it was to much and you wanted to make sure it was the compressor. I understand the business because I own one but sending the cheapest service company out has not served well for me to recommend or refer. this is just the last example. I have a claim in now on my hot water heater. lets see how this one goes and maybe I'll send another review

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 8th, 2021

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John Hamilton Little Elm, TX

This is my first experience with Choice Home Warranty and it couldn't have been better. Just moving in to our house, I asked Choice to rekey. They sent Best Locksmiths who arrived on time, was thorough and efficient. Choice and Best did an excellent job.

5 years ago

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Daniel Ellenwood Midlothian, TX

Fast response in getting an appointment for repair. However waiting a month for a check after a buy out agreement is too long! Customers getting a buy out usually will have to make a new purchase out of their own pocket. I called CHW yesterday to find that the check hasn't even been sent yet after three weeks! It's almost as if you purposely wait the 30 days before mailing the check! This is the second time this happened in the first two claims I had with CHW. This is the 21st century! You take my premiums via direct draft to be on time, But don't seem to care about how fast I get my money!

5 years ago

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Robert Wise Terre Haute, IN

The reponse by the warentee company was very prompt to set up the repair to be made. The response by the company to make the repair was also prompt. Every one did what they said they would and the repair was made quickly and professionally. I am very pleased

5 years ago

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Towanda Morrison Midland, TX

What I like most about choice home warranty is the response time. I submitted two claims and they were both scheduled for appointments within 48-hours. I also like the reimbursement option that is available to customers. There are times when homeowners know better contractors in their area. Thanks for everything!

5 years ago

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David Simpson Grove, OK

1. The fine print is the killer. When a system breaks they have figured out all of the most likely things to break then disallow coverage for them in the policy. 2. Allowed us $335 at lowes to replace our dryer. The cheapest dryer at Lowes is $599. So we hardly got a replacement. 3. When I was sold the policy i was told it would be noted in my file that i suffer from several illnesses and our service calls for hearing and air conditioning service would be expedited. That just doesn't happen. Outright lie. , 4. There is no one to talk to for service disagreements than the account service person you get on the phone. There is no higher authority to plead your case.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Apr. 8th, 2021

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Robert Johnson Anna, TX

I'm not really pleased with my experience. Getting the appointment set up for a HVAC Technician went well. But the follow through on approval, parts acquisition and repair is less than adequate, Because CHW orders the replacement parts instead of letting the Technician it is taking much too long to get my system repaired. Yesterday (Mon 3/29/2021) makes it a week since I reported my system outage to CHW. As of today (Tuesday 3/30/2021), there has been no contact about when I might expect the repairs to be scheduled. I'm still not sure when I can expect my system to be repaired. If this had been the dead of winter or the height of summer, I probably would have to moved to a hotel room. So far I have NOT been pleased. A fiend of mine was interested in purchasing a CHW policy, but I'm afraid my experience has had a negative impact on his decision.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Mar. 31st, 2021

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Mrs.Ailsworth Hernando, MS

I like that choice does provide a peace of mind. I like that they do cover alot on my policy. I dislike the time frame for when a technician can come especially for emergencies. I believe certain issues the consumer should be allowed to find their own tech sooner than 24hrs. Also I absolutely hate that when I have to call the customer service techs have TERRIBLE, HORRIBLE attitudes. As a customer who is already experiencing something with there home it's makes no sense to get negative agents. Now if agent didn't want to work that day or having a bad day they should have just taken off work. I have experience bad customer more than once when I have called Choice Home Warranty. If the agents are like this towards the paying customer I'm sure they are like this towards the vendors. And the vendor(technician) reports to the home to fix the issue. Which in turn they are likely to do a poor job. If the customer service is terrible I'm not likely to refer Choice to anyone.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2021

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Brenda Sparkman Urbana, OH

I just signed up for three yrs bacause the price is to good to turn down, plus it's transferable and I got a discount. Richard K. was my intake agent and he was awesome. He was patient, answer all my questions and made me feel secure about my choice. Plus he gave me his direct contact number, now I don't feel like the company took my money and left all alone. I only have it four stars because I haven't used the services yet.

5 years ago

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Susan VanZandt Knoxville, TN

I filed a claim online and received a prompt response. Two days later a tech was at my house and determined my washer needed to be replaced and the next day I received an offer to replace or a Lowes gift card to choose my one. Very happy with the service!

5 years ago

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Jason Charneco New Port Richey, FL

My experience with Choice Home Warranty has been excellent. Very quick response time when claim is made. Great customer service and partnered with great companies. I wouldn’t switch for the world and me and my wife are planning to be loyal customers years to come.

5 years ago

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Todd Alles Sr Fort Myers, FL

I have had to use this warranty three times this year and Choice Home Warranty has come through with flying colors each and every time. I had a technician out within 24 hours each claim and the issues were resolved the same day.

5 years ago

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Kim Whitney Boulder City, NV

5 years ago Edited January 10, 2024

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L Smith Northville, MI

This was my first experience using the service. The claim was filled promptly. The technician was very friendly and completed the part of my concerns he was able to do. Now, I'm waiting for the ok to complete all the repairs.

5 years ago

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Jang

I have used Choice Home Warranty several times for electrical and plumbing issues. I have always received prompt response and the service people have been Profesional and knowledgeable. I am very satisfied with CHW and have purchased 3 more years of service. Thank you CHW for your excellent service.

5 years ago Edited January 10, 2024

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Debbie Valdes Altamonte Springs, FL

Service has been great! I have been very pleased with the quick response. The A/C technician that serviced my unit, Chris , was awesome! Very knowledgeable and professional. I highly recommend you use Bennett & Sons for all your service calls.

5 years ago

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Stephanie Newhouse Belton, TX

CHW responds quickly to submitted claims. I am pleased with how promptly a service technician was scheduled. My only disappointment is how long it takes to get compensation when they have determined an appliance is not repairable. It takes 30 days to receive the Lowe's e-card or to get a check sent. In this day and age, I do not understand why it would take so long.

5 years ago Edited June 6, 2022

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Patrick J Rous ,

I was impressed. It took only two days to repair the problem, after being advised that a repair service would be calling me to set up an appointment, a technician arrived, check the problem with my a/c and explained what the problem was then promptly fixed it. Fortunately an easy fix and I am back up and running. Many thanks.

5 years ago

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Gary Smith Kearney, MO

Choice Home Warranty offers 5 stars, world class customer service. Every customer service representative follows their standard operating procedures to the letter. However, some of their standard operating procedures are NOT customer friendly and desperately need to be changed. It is sad that the customer service representatives are forced to tell customers, "I am sorry, I cannot give you that information. But thank you being a valued customer of CHW."

5 years ago Edited January 10, 2024

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Cheryl Schultz

We have had two issues recently that needed repair. The technicians that Choice sent to repair our A/C and refrigerator were excellent. They quickly assessed the problem and completed repairs with efficiency, courtesy, and care for our needs.

5 years ago Edited April 5, 2024

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Tom Berman Fort Lauderdale, FL

The scheduled appointed was between 11 am and 3am, which according to Choice contract was 48 hours after initial call. The repair man arrived at approximately 5pm, after 3 calls to the company. The plumbing company never called during the day saying our repair man was running late. The repairs were done, however payment of $85.00 was required prior to work, which I fully understand. When I gave the Tech the credit card he called it in, and he said his boss required a 3.5% service fee to cover the cost of the card. I said I would not pay and I will cancel Choice. Finally the plumbing company did the work for $85.00.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 18th, 2021

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J. Burton ,

My clothes washer suddenly is not working. I called to utilize my Total coverage package and received an email from a company that picked up my job during the same day with an appointment for the following week. This is great!

5 years ago

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Bill Alabaster, AL

It took 3 tries but finally got a tech to come out and find problems. The first two never called and the first was rude and and unprofessional. Would not recommend him at all. The man who did come was very professional and I would definitely use him again.

5 years ago

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TJ Da Boss Christiansted, C

I would give them a 5 star review bit I had an issue with a claim where I had an issue with my oven and they wanted to only pay $300 to replace it off their recommendations, I filed for a dispute since there aren't any ovens that cost $300, at the time noone ever reached out to me and when I reached out to the claim officer I had to make an appointment in which then I was told either take that amount or file a new claim since it was over 30 days. I was very disappointed about that.

5 years ago

Choice Home Warranty Reviews