Choice Home Warranty: Read 46,192 User Reviews From Real Homeowners

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Sreenivas Frisco, TX

Very responsive customer service, but claim processing is bad. My microwave was malfunctioning so I had to call Choice and then they send the technician to to repair it.

2 years ago

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Paul Florence, MS

A few weeks ago my refrigerator quit working and I called them, they sent a technician out. He fixed it, and it cost me $75. I wasn't happy about that, but that's life.

2 years ago

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Miriam Missouri City, TX

It was easy to connect with them. I needed a couple of times for the garbage disposal and the dishwasher.

2 years ago

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Alfreda Maysville, NC

My washer went out and I'm at the house and they say they are going to fix it. They came within a week and fixed it.

2 years ago

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Walter Naperville, IL

Out of all the companies I've tried, it's been the best. My hot water heater went out and they replaced it.

2 years ago

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Gerard Augustine New Haven, IN

Customer service called before visit and after. Professional service explained repair offered asvice.

2 years ago

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wg Shawnee Mission, KS

Have had several different claims, and every claim was settled satisfactorily. I have no complaints

2 years ago

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Selinda Boyd-Graham Clinton, MD

I called and scheduled a claim. It took a little while to get an appointment but Service was professional and effective.

2 years ago

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Bradleeh55@gmail.com Powder Springs, GA

I have had six experiences. Four were great. One the electrtion blew me off. One plumper ripped me off. When he replaced my water heater.

2 years ago

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Tyrus Lacey

They will approve the small incidents. I had 2 large and they found ways ( that made no sense) and denied claim. The contractor would not call back and the mgr was very rude.

2 years ago Edited March 27, 2024

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John Powell Mesa, AZ

Last 3 claims were decided to replace appliances with a low bar offer to finance the purchases, last claim the washing machine was fixed and I am happy with that issue.

2 years ago

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Arturo L Dominguez Millington, TN

They don't pay for everything! They would not replace a broken commode. I also had a micorwave//oven combination in the wall that went bad and they only gave us $650.00 even though the replacement cost was over $3000.00

2 years ago

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Mahiri Salcido Dallas, TX

Every time we great service and value and the service providers are always giving options on how to fix the issue.

2 years ago

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SANDIP PARIKH Scottsdale, AZ

Every time we have made the claim, they have responded within 24 hours and the servcie they provide is excellent.

2 years ago

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Andy Summerlin Virginia Beach, VA

The only reason I give them a 4 is due to the annual increase in premiums. Other than that they are a very good organization.

2 years ago

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Patty Bethpage, TN

Unable to get technicians to fix issues in a timely manner, but willing to work with us to reimburse us for repairs when we choose a tech.

2 years ago

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William Nelson Glendale, AZ

I got a home warranty because I can't fix anything correct. I had a leak in the kitchen by my dishwasher and called it in. Well it was the disposal. They wanted to charge me another 65$ because dishwasher is under applianvpce not plumbing.

2 years ago

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clarence paul canter Cincinnati, OH

HAD A PIPE BURST ON A SATURDAY MORNING AND BECAUSE IT WAS THE WEEKEND THE LED ME ON THRU THE WHOLE WEEKEND EVERY TIME I CALLED THEY SAID IT WOULD BE A FEW MORE HOURS

2 years ago

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Anonymous

Once our dishwasher went out and we had to buy a new dishwasher. It was over a thousand dollars and we got exactly two hundred fifty towards our dishwasher. Nobody told us that they prorate stuff. We just had a bad experience with our furnace that just went out and we ended up paying for the furnace even though we have choice warranty insurance.

3 years ago

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Anonymous

The service from choice is kind of mixed. A technician who was dragging their feet took 5 days to come out once. But they've been good advocates.

3 years ago

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Verified Customer

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Patricia And Eric Joliet, IL

When I submit a claim I get a timely response. Each time I have used my warranty they fixed the problem.

3 years ago

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Lynnette Omaha, NE

I didn't know I would be responsible for such a big payment for the product. They should let people know that they may be responsible for some of the product that is insured.

3 years ago

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David & Jean Cary, IL

Service has always been prompt and every job has been done right and so far, we're very pleased with it.

3 years ago

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Francisca Fayetteville, NC

I had them come to service my refrigerator, and they came out and they were in and out within 5 minutes.

3 years ago

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Marek Pawlisz Pahrump, NV

I had a problem with the washer and Choice was able to send the technician pretty much next day, so that was great.

3 years ago

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Lisa Beaumont, TX

The service is great. I just didn't get feedback about the part that I needed to get, so that's the only negative thing.

3 years ago

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Pat Waxhaw, NC

The support is not always consistent, so sometimes I get somebody that is really helpful and then other times I don't get satisfaction with something that may have happened.

3 years ago

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Phyllis Givens

quick response, great customer service. Excellent and thorough knowledge,

3 years ago Edited January 10, 2024

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NS

The technician visited my house as scheduled. First day he diagnosed the problem and fixed the problem on second day

3 years ago Edited May 13, 2025

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William H Osness

Check reviews and pricing between other home warranty companies and Choice Home Warranty seemed to have the best options.

3 years ago Edited October 24, 2025

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Stan Braddy Cary, NC

Once I requested service I got a quick response from a service tech and the job was done to my satisfaction

3 years ago

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Jerry Jones Springfield, MO

Even though the first tech defrauded us he did your company also, but you still fixed the ice maker on our fridge.

3 years ago

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Bryan Trombley Gadsden, AL

Very satisfied with the help I have gotten from Choice warranty. Very responsive and timely repairs.

3 years ago Edited January 10, 2024

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Ester saldana Weslaco, TX

I had my oven repaired. The appointment was scheduled right away. The part came in and they were here to repair

3 years ago

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Lydia Sanchez Waterbury, CT

I got my garage door fixed promptly. The technician was very professional and he explained me all that he did.

3 years ago

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Kenneth Myers

The home warranty has saved me some money. It's easy to file a claim and to keep tabs on what is going on with the claim.

3 years ago Edited July 10, 2024

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Verified Customer

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Connie Greenville, PA

If took a bit of time before someone showed up but within past 3 months both a dishwasher and garbage disposal were replaced

3 years ago

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Billy Round Rock, TX

My wife greeted the repairman. She enjoyed is presence. He also repaired the door. We had him before, she liked him and so do I.

3 years ago

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Patricia H. Wallace Ladys Island, SC

Some issues have been solved in one visit. In two service calls, I do not think that the person sent was at all qualified.

3 years ago

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Michael Felicetti Pittsburgh, PA

Need to focus more on adequate contractors. Was told you folks only use 4 and 5 star contractors; but this was not the case on several occasions. Had to ask.

3 years ago

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Yevgeniy Yakushenok Aurora, CO

Washer machine decline repair because per case manager it has been determined that the tub support has been bent RESULTING IN IMPROPER OPERATION, and per technician invoice the tub support and rear tub bearing failed due normal wear and tear and parts not available.

3 years ago

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Ronald Hagan Cleveland, TN

I have been watering since nov.10 to get my elect. Worked on. A man came out about 2 or 3 weeks ago an took a picture of my wall plug then charge me 85.00 then left. I have never seen a game. I have called home worried 2 or 3 times but no satfactery yet

3 years ago

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Verified Customer

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David Peyton, CO

When my dryer quit working I got a technician out in three days who fixed the problem. There was a small copay. Usually they're pretty good.

3 years ago

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Verified Customer

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Pete Manuel Dothan, AL

I used them about a month ago for my refrigerator and they provided service or repair within two days. Speedy service.

3 years ago

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George Mason, OH

I've had good service from Choice Home Warranty and their representatives have been easy to deal with.

3 years ago

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Yolanda Olivas Yuma, AZ

Takes days to get someone to come out and fix things. Even had one guy call me and say he couldn't come service my appliance because choice always delayed in paying them.

3 years ago

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Jennifer Akron, OH

Took 3 months to fix 2 faucets. Plumber was terrible. I am never notified about upcoming appointments. Was offered 1/3 the cost of a freezer that could not find parts for. I thought it was replacement cost not 1/3 the price

3 years ago

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Verified Customer

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Michelle Westerfield Schererville, IN

What I have to say is too much to write here. I suggest looking up my most recent claim which has been in process over a month now. Currently waiting on a 3rd tech to be assigned and have been in cue for 3 days so far this time.

3 years ago

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Verified Customer

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Judy S LeBlanc Lindale, TX

I have been a CHW customer for several years and have yet to be disappointed with their promt service.

3 years ago

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Verified Customer

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Sharon Hecox Phoenix, AZ

Efficient, honest, great service. The customer service representative understood my issue right away which was great!

3 years ago

Choice Home Warranty Reviews