Choice Home Warranty: Read 42,071 User Reviews From Real Homeowners

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Mark Kassouf Albuquerque, NM

Michele was great to work with and was very patient with both my wife and I as we asked numerous questions regarding the policy. She was very knowledgable and gave us what we believe to be a great rate.

2 years ago

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Rita Arancibia Tucson, AZ

THE JURY IS OUT. BUT ---I just purchased the annual plan. What I did not like is the way the salesperson was so pushy trying to get me to up the ante with more years to my subscription. Also he was a bit rude when I declined. I did not feel at all comfortable and almost cancelled right then. Then today, I received a call from someone with the company asking me to verify my address and phone number and then had the audacity to offer me a "free" alarm system, WHICH IS NOT FREE it is 59.99 per month. The install is free-- This really bothers me. Seems a bit without integrity. Anyway, I will see if I keep the plan. I have 30 days to cancel.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 18th, 2022

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Janet Tate Santa Rosa Beach, FL

I’ve only had them for a short time, but in comparison to my previous home warranty company, I was delightfully surprised how quickly they were able to get an appointment set up for us.

2 years ago

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Nita Winston-Salem, NC

So far so good. We shall see. The Rep was very polite and knowledgeable. Hopefully this will be better than what we have now. We shall see. Thank You. Never know until you start and need the company

2 years ago

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I Washington Memphis, TN

I was looking for a warranty company online. I read the reviews and noticed that CHW had an above 90% approval rating to be the #1 in the field. I called spoke to a representative and took the deal offered the rest is history as they say.

2 years ago

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Tarina Crabtree Kansas City, KS

I told them the issue when I called. Paid $85.00 fee only to be told not covered AFTER I paid. Appealing process now. Will see. At least should be refunded my $85. May have to shop for different home wty company. Also...when speaking to agents, most of them barely speak English. Have to ask them to repeat themselves several times. Not happy right now.

2 years ago Edited February 17, 2022

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 17th, 2022

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zendock Springfield, VA

Was filling out a quote request form online when I received a call from choice. I ended up signing up for a warranty. I asked some questions and the answers are not true when the policy arrived. As an example I asked if I could use my own providers and was told that as long as they were licensed and insured that I could. This is specifically excluded in the contract. In addition my house is larger than the size limit in the contract so the contract is already void. I will be canceling both of my policies. In addition when I mentioned that I had not had time to review the company I was told after mentioning consumer reports that you were the highest rated company by consumer reports. Consumer reports in fact recommends not buying a home warranty and Better Business Bureau showed multiple complaints and that furtherresearch also showed lawsuits in New Jersey and Arizona by the states against your company.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 15th, 2022

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Robert Velazquez San Antonio, TX

This is the 3rd time we had made the claims for the repairs with the A/C system and every time Choice Home Warranty responded rather quickly and always stay in touch and inform us what and when the service may happen.

2 years ago

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Rex Haverty

The "We fix it or replace it" is false advertising, in my opinion as I has to pay $1,275.00 for Heat Pump repair because a large part had to be replaced. I also had a bathroom repair where the technician BROKE THE FAUCET HE WAS REPARING and when I called Choice I was told that I had to work it out with the technician and that the issue was my responsibility.

2 years ago Edited January 10, 2024

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Vernon Summers Philadelphia, PA

I have never had a problem with choice warranty. The technicians were always on time. And if the appliances could not be fixed Choice Warranty always paid the marketing price for the appliances.

2 years ago

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Jennifer Bramwell

They they are nice reliable and on time if you need to reschedule they're more than happy to and I had to reschedule and I got them out here the same way it was awesome and I would recommend them to anyone

2 years ago

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Dieter Wefuan Fort Worth, TX

Seamless process to file a claim and seamless process to resolve a claim. Fast service. File a claim two times and I have been impressed all the time at the ease of the process from start to finish.

2 years ago

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Ron Spencer Cedar Creek, TX

I needed my water pressure regulator changed out and because it was not attached to my home (located next to the water meter by the street as they all are), CHW declined to authorize the work. What difference does it make where the pressure regulator is located????? The pressure regulator is actually listed as being covered in the plan. Really bad CHW

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 8th, 2022

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Kaye Miley Oklahoma City, OK

The quick response and set up of technicians is awesome. I do wish your website had more information. For instance, I had expected that the website would allow me to view previous claims. I have had 3 different technicians out to work on my Bosch dishwasher. I'm sure it was still under warranty from the previous visit - but because there is no record of it on your website - I now know I have to keep all emails and correspondence every time I file a claim. It shouldn't be this cumbersome. I also do not like that when an appliance has to be replaced - I can only get a voucher for Lowe's. Their customer service, process of ordering a new appliance and lack of available appliances is the worst I have ever experienced. I ordered a washing machine on 23 October and it wasn't available until 31 January.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 8th, 2022

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Marlin Fort Worth, TX

Each time I’ve had an issue with my home, the folks at Choice Home Warranty were eager to help and sent out professional techs to our home and quickly made the necessary repairs. You can’t ask for better.

2 years ago

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Theresa Cook Atoka, TN

Marcus E was polite on time efficient and professional. This was my first experience with filing a claim. My issue was covered and the appliance was restored within hours. Outstanding service

2 years ago

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Karen Lawrence Roswell, GA

First they did not approve repairing a toilet, I appealed and explained the information they had might have been incorrect. Then they covered the job. Thank you! The customer service rep Aaron Santiago was great!

2 years ago

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G Flemming Hampton, GA

Associate was knowledgeable & Very pleasant to talk to. Very friendly and Professional. It was pleasure speaking to your Representative he helped me immensely. Keep up the Good work.

2 years ago

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Holly Gast Cleveland, OH

Choice sent me an email stating the technician would be at my house on Monday between 11-3, and they never came. Apparently, when Choice emails you about an appointment time, it doesn’t mean anything. It jus means that the company has accepted the job. The technician wasn’t able to come out until Thursday to unclog my kitchen sink. Five days without a sink is tough.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 31st, 2022

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Don Andrews Orlando, FL

I would have gave you five stars let last August when we made a claim for our Ocean City property we had to find our own technician try to follow the rules contacting you didn't get back quick enough and we had to pay for the thermostat

2 years ago

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Courtlan Campbell Spring Grove, IL

I really like the technicians they have hired and sent to the house. Only thing I am unsure about is final costs of claims. Thought I paid the service fee if covered but was charged $300 for water heater install and not sure if that’s normal.

2 years ago

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DeQuita L Byrd Bradenton, FL

I saw this discount via an email from my employer. As I was filling out the form for a quote, I received a call from Tony. Tony went over the discount info and then told me of an additional discount I was eli6forbecause of my employer. It was easy to do. Thanks Tony for taking the time to explain it all from A to Z.

2 years ago

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HARINDER BIR SINGH Belleville, MI

Within the last few months I had three breakdowns of different appliances and all were handled very timely and efficiently. All repaired appliances are working fine and as good as new.

2 years ago

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Adam Frumkin Columbus, OH

We have been very happy on most aspects of the warranty. We have had a few items not covered, but the covered items have been taken care of by the assigned providers to our or exceeding our expectation.

2 years ago

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TCB Chandler, AZ

My washer stopped working properly. From start to finish, it took less than 36 hrs to get a wonderful repairman, Greg, order the part and install! Couldn’t be happier with this service call!

2 years ago

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mike barnett Columbus, OH

MW heating and cooling is a very good contractor. The warranty company is good tho some of their contracts are not up to speed. They will send out others at no cost if you get a dud so overall your problem will be solved

2 years ago

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Brian Corbin Waldorf, MD

I have only had one claim so far, and it has been a bit frustrating. After 2 days of a sump pump failure, I was finally able to get a technician out, only after selecting the reimbursment option. The policy is that the technician has to enter the diagnosis before doing any work, but the section that approves the diagnosis is only open during certain hours. This means I have to risk having a flooded basement because the technician can't perform a job without approval. There should be something in place for reimbursement of after hour emergency services.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 26th, 2022

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Bonnie Berry Orlando, FL

My problem with furnace began about 2 mos ago & has been quite a guessing game for the technicians who have had to work on it, CHW hung in there with me & believe, at this point, all is finally well, thank you!

2 years ago

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michael zatowski Sanford, FL

their staff is always friendly, helpful and knowledgeable. The women I spoke with yesterday new right where to find the answer in my contract and that showed me the answer i needed to know.

2 years ago

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Loucinda Beard Orange City, FL

We have just started with Choice Home Warranty so all we can comment on is the service person Kurt and Shawn they were very helpful and professional so we are praying that they service us excellent

2 years ago

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Michelle Ryman GA

While it took a bit of unexpected effort, I wanted to update my review and share that Choice Home Warranty has replaced my garage door opener. While I was very disappointed the repair was initially declined for coverage, I am pleased that ultimately the warranty coverage was honored. The repair person was prompt and completed the repairs quickly.

2 years ago Edited January 26, 2022

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Tammy Holland

I was a bit concerned that the first vendor selected to repair my stove never showed up nor returned any of my phone calls. That vendor was one of the reasons I left American Home Shield. After a few calls to CHW relaying my concerns, I was rescheduled with Champion. I am very pleased with Champion's professionalism and quality. I hope Champion will be used for my warranty repairs in the future.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Jan. 20th, 2022

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nat

Phil M is awesome. Efficient and knowledgeable. Hope we don't have to use the warranty but have confidence will be backed up when we do Has been useful at our other properties!

2 years ago

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Bob Dehm Austin, TX

For service calls the claim is easy to make, and quick to assign a technician. They are qualified, and speak highly of the company. Recently my dishwasher died, and they made an offer to me. Even though this was a high end unit, stainless steel tub, because we couldn’t find the noise level dB, even from Kenmore, they decided to not consider a higher or decent offer. Their offer didn’t even cover the installation and haul off cost of a new unit. I plan to cancel my remaining years on my contract.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 19th, 2022

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Brittany A Wylie, TX

I liked the technician and the fact that he was able to fix the problem quickly. The only thing I didn’t like is how large the time frame window was that they gave me of when the technician would be there. The window was 11-3pm, which is a large window and makes it hard to schedule my day around it.

2 years ago Edited January 10, 2024

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Siva Masilamani

I am a long term customer and am very satisfied with their service so far. Recently, I created a claim and they were able to send me the service man the very same day and took care of the issue. Highly recommend.

2 years ago Edited February 6, 2024

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Kathy Larson Arlington, TX

We were very pleased with our service from A-1 Integrity loc. Cordarious was prompt, very polite and did a great job! Highly recommend them! He found the problem right away and fixed it.

2 years ago

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Rosie Satorre Henderson, NV

My refrigerator needs a new compressor. It is 16 years old. It will cost the insurance close to $700.00 to get it repaired. I asked the supervisor if it would be possible that I buy the refrigerator and get reimbursed with the repair money. It’s as simple as that. He said it’s their policy to fix what is fixable. I don’t get it and I don’t understand what’s the difference!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 17th, 2022

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Cheri Oliver Bedford, IN

We have had 2 claims this winter, the first one was a cracked water pipe underneath the house. We had to wait longer than a week for a plumber to come repair it. Meanwhile water was gushing underneath the house in December! By the time the plumber came my husband and our fabulous neighbor spent 5 hours fixing it. When the plumber came out he didn’t replace the pipe that was patched! He said it was fine! Easiest $65 he ever made! Our second clime was last week, our furnace broke down in single digit weather. No technician could come out For 4 days! Then it took 3 more days for the repairs! These long delays in service is unacceptable!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 17th, 2022

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Deborah Jackson Cleveland, OH

What i like best is that they found a contractor right away for my need, what i didn't like is that once the contractor found out what the problem was, i got left in the cold and on my own. This was my first time being a customer of Choice Home Warranty and it's my last. I'm very disappointed in the company.

2 years ago

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Diana VanKauwenberg North Prairie, WI

I was very impressed with the timely manner in which my sewer problem was taken care of. I am very glad I had Choice Home Warranty. And I will be recommending this home warranty to all of my family and friends.

2 years ago

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Jen Lewandowski Valrico, FL

The plumber showed up early and instantly took care of the problem that had me so worried. He was personable and efficient. I think he was awesome!!! Thank you for sending him.

2 years ago

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Clara Paratore Marlborough, MA

Able t o get in contact easily Contacting a technician to service the problem. Unfortunately I have had trouble getting a technician to service when schedule but in the long run the problem is taken care of. This last appliace service call did not get resolved but i will contact technician for help.

2 years ago

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Deborah Maughon Yates Hyattsville, MD

We are satisfied with the workmanship of the representatives that have been here to repair things. My frustration is not being able to communicate with a live person, instead of doing this on the internet!

2 years ago

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Silvia I Hyde West Haven, CT

Seems that they only have a tech to handle our garage door opener problem and wait time is 5 days. Effort should be made to have a backup when their selected is not available. At least they were fast in getting a CHW agent appointment and let us know.

2 years ago Edited January 10, 2022

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Mike Pappas Freehold, NJ

I had to use the service a couple of times over the years and was very happy with the quick response. It is a good feeling knowing that if something breaks down I don’t have to worry on whom to contact!

2 years ago Edited February 7, 2024

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Linda Powers Henderson, NV

Sent Pinnacle pools out to replace the pump, they found a leak and wanted $250 to repair the leak. I said let me check with my pool guy to see what he would charge. So they took the pump back and said would not install it until the leak was fixed. I asked how can he fix it if there is no pump running to show where the leak is? Their comment, "Your problem". Not a good way to do business!!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 11th, 2022

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Cindy White

Tech came quickly. Decision on repair or replace was next day. Agreed to take Lowes e-gift card as replacement. BUT having to wait up to 30 days for money is unacceptable. Your appliance is not working as it should. I can’t wait 30 days to replace it!!

2 years ago

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John Wilson Detroit, MI

For the most part, the service is very good once you get to talk to an agent. However today the agent I talked to didn't speak clear English so it took repeated times to get my claim filed. Also the automated portion of trying to speak to an Agent, doesn't work very well, I had to answer the same questions over and over.

2 years ago Edited January 10, 2024

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Damian Calato Baton Rouge, LA

Choice Home Warranty did what we hey said they would do. We were hit with a cold snap. Our heater would not work. Choice sent out technicians who were real pros and repaired our furnace. Very pleased!

2 years ago Edited January 10, 2022

Choice Home Warranty Reviews