Choice Home Warranty: Read 42,071 User Reviews From Real Homeowners

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Kenji Grahame Lena, IL

I appreciate having a warranty on the house to assist with covering costs, but a warranty usually has some fully replaced costs, or at least an option to fully replace. Our dishwasher broke on the first week that we moved into the house and after a week of waiting for their technician to survey the damage I got an email the day before saying their technician canceled the appointment. We waited another full week for Choice to find a different technician and they couldn't so we called our own and chose the reimbursement path. When our technician told us a replacement was necessary Choice said they will only cover a wholesale cost for the dishwasher. What normal homeowner can get a dishwasher at wholesale cost? If I had the option to pick a "full warranty" to cover the dishwasher I would have, but no one explained the differences in plans to me so I picked the basic warranty plan.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Jim Queens, NY

My experience with CHW has been good AND disappointing. The majority of claims have been handled appropriately. My last complaint stems from a refrigerator that was not working and after WEEKS and multiple unsuccessful attempts to repair it, CHW refused to replace the unit. They argued that they needed to try yet again. Frustrated and grossly inconvenienced, I told them to just give me the money they would spend to repair it. I used the money to personally buy another. That experience showed how insensitive and uncompassionate customer service reps and management could be.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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James Nottle Seffner, FL

My door seal on my refrigerator is coming loose, and I called Choice Home Warranty, who is my home insurer, & they immediately set me up with a Sears Tech to come look at my unit! He will arrive in a few days, & I am sure he will replace the door seal!

2 years ago

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Malik Reza Omaha, NE

This is a crook company This is a crook company. They convinced me for accepting contract bay saying that they would do annual check for HVAC system. After signing contract they retracted. On 17th April 2022, I created a claim by phone to fix my heating system. In the morning when I called again to make sure, I was told that a tech has been assigned will come tomorrow. The company claim same day service and in cold time I had to keep my heating system off and the company offer me Tech for next day. I have 8 month old a toddler but they didn't buzz. The tech itself was a crook and asked $100 extra if I want it same day, seriously? They promise sky, but clip your feathers after you give in.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 4th, 2022

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Karen Mothershed Little Rock, AR

The rating that I am giving is based on my initial contact with the company. Each of the representatives I spoke with was very personable and professional. I chose this company based on reviews that I read.

2 years ago

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Dale Marquardt Phoenix, AZ

We've been with CHW for almost five years now. When we've had an issue they've always been quick to respond with a service technician. The techs have been the best - very knowledgeable in their field and able to accurately diagnose the issue and provide a solution. We plan to be with CHW for many years into the future.

2 years ago

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Jay Ulibarri Goodyear, AZ

We’ve had Choice Warranty for over a year. Choice has helped us with our A/C and dishwasher. I would have given Choice a five if they would have replaced our 10 year old dishwasher. Instead they put about $600 in parts to repair it and now it’s leaking again.

2 years ago

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Edward Woodward Jr Richardson, TX

This was my first claim with CHW. I was contacted by the technician within a few minutes of initiating my claim. We scheduled the repair action two days after. The technician showed an hour before the scheduled time. The work was completed satisfactory.

2 years ago

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Bonnie Phoenix, AZ

Response time was very fast. Technician was capable and honest and very informative. I would give 5 stars, but being unable to call my own technician is a drawback. I have years of experience with repair and install companies, and now I have to start all over with new companies that I'm not familiar with.

2 years ago

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Kenneth Wehrle Frisco, TX

Although they answer your request for service quickly it may be 2-3 days before a repairman will come. After four service calls for the same problem on my refridgerator and four service fees (you pay a service fee even though it is the same problem that wasn’t fixed) it was determined that it needed to be replaced. They didn’t replace it they offered me a monetary stipend toward a new one that was nowhere near what it cost me to replace it. Read the contract carefully, it is worded in their favor when it comes to replacement.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 3rd, 2022

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Margarita Monjaras Dallas, TX

The customer service representative was very helpful. She answered all my questions related to my contract renewal. She also helped me file a claim to have some plumbing issues fixed. She explained the whole process, now I'm waiting for the technician to contact me.

2 years ago

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Michelle Gill

When I file claims, they respond quickly but my issue doesn't always get resolved quickly. The AC repair was usually out within 1 to 3 days but when the oven broke, it took weeks to get a technician. Then the technician couldn't fix it and they only offered me a measly $300 in Lowe's gift cards to replace it. A comparable range was over $900. So after I pay every month and with the house calls, I ended up spending more than if I didn't have this at all.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 13th, 2022

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Linda Fields Gilbert, AZ

Today was second time I have used my warranty since obtaining it and I am impressed at the quick turn around from putting in my claim to the service. Both contractors that came to my house were very nice and efficient.

2 years ago

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Debbie Safchuck Havre de Grace, MD

It took 3 phone calls and an online claim before I could get ahold thru to claims. When I did I couldn't speak to anyone, it was automated. The 4th call, I finally spoke to a supervisor. My appt was a wk out. This is not what I had signed up for. The plumber that came out to replace the disposal was wonderful. That is the reason for the 3 stars, or I probably would have given it 1 star

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 13th, 2022

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Kenn Dilbert Stony Brook, NY

The company has been reasonable in the past, lots exclusions, but still cover some important repairs. The main complaint is recent renewal, they charged extra sales tax, but without telling me until the last minute. They used to factored all into one single price before. Now compared to last time I renewed, the total costs raised more than 30%. Had I known this earlier, I'd go shopping around first. I'd appreciate if they told me upfront there's such increase - due to pandemic, inflation, lots things become more expensive. I hate it when being told one thing and ending up something very different - no respect for the customer.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Apr. 13th, 2022

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Joy Glassman

Just signed up today. I’m so happy I did and Trevor was so informative and answered me exactly what I wanted to know. I feel so much better that I have a company that will actually stand with you. Thank you. Joyce G

2 years ago

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Excellent Plumber Service Rex, GA

I appreciate your excellent customer service. The plumber was extremely professional and he assessed and completed my service needs in a timely manner. Thank you for having such an awesome service provider.

2 years ago

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Janet Vassar-Dye Henderson, NV

I always recommend chw. They are excellent at responding to my problems, while keeping there fees affordable. Thank you. When they say they cover everything they actually mean it.

2 years ago Edited January 10, 2024

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Joan Turner Washington, DC

The electrician sent to me from Easy Electric was very knowledgeable and knew exactly how to check the problem. This was my first claim with Choice Warranty and it was a good experience with this electrician.

2 years ago

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Eileen Roanoke, VA

Repair people courteous, cleaned up after themselves/ Called for two separate repairs. First repair technician was to arrive @ 10 am. kept receiving messages he was running late. Arrived at my home @ 2pm. Second repair technician arrived as stated. Difficult to reach case worker assigned to my case. Long wait for payout check. Been waiting 15 days.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 13th, 2022

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Carolyn Casperson Banning, CA

They called to check the address. The technician called to say he was on his way, just making it within the time span given. He quickly found the problem and took care of it. Unfortunately the warranty didn't cover what had been installed incorrectly. But now I no longer have a leak.

2 years ago

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Linda Dean Titusville, PA

I was pleased to speak with a representative that was knowledgeable, and went of his way to explain the plans and their offers and the one that fit my needs the most. Thank you Joseph

2 years ago

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Cookie Jacksonville, FL

The technician was great. CHW is another story. They could not find a tech for my ref so they told me to get one. I did. Had to pay that tech 129$ and CHW will not reimburse the money back. Do not listen to them to find your tech. CHW will not with you. I asked to have a manager call me back. I called 3 times and nobody there would respond!

2 years ago

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ssimmonds Chesapeake, VA

This is the first time I needed to initiate a claim and it proceeded very smoothly. The appointment was set and the repair folks showed up on time and resolved the issue. The overall process was smooth and easy.

2 years ago

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Michelle B. Winter Park, FL

Sewage backed up in my bathrooms & Choice Home Warranty sent Tech out ASAP. SC Jetting was absolutely Fantastic…Prompt & Professional!!! Thank you Both for your great customer service!

2 years ago

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Robin Smith Denver, CO

There are ok. I am a former long time customer of American Home Shield and left them because 1. Their customer service is in the Philippines and they couldn't resolve a issue with my swamp cooler. I joined Choice Home Warranty and have been with them a year and this is the first time I used them. I am little disappointed in the service. It took almost a week for someone to come out and I asked Choice about because I thought it was a 48yr turn around. They basically blew me off and said to contact the company.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2022

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Tim Beasley

Some you can understand and some can't understand me.The person they sent out wouldn't work for crap from my apartment and I'm still dealing with it and I have to hire somebody and now wait to get reimbursed from them. They sent out a plumber that was awful. Didn't bring no tools, didn't they know what was going on.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 30th, 2022

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Dwayne Cummings Mogadore, OH

It took a long time for the service providers to take my claim. The first provider cancelled without even letting me know, the second one was supposed to be out between 11 and 3, at 2 I called and she said she could be here by 3:30 or 4:00, she didn’t get here until 6:30. She did a good job once she was here but it would have been nice for her to get here when she was scheduled.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 31st, 2022

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Tina Higgins Mesa, AZ

I have had great experiences & terrible experiences. They do a 60% good job of choosing the technicians that they send out. But be warned - if the technician does something neglectful or damages your appliance so it is unusable - CHW will not take any responsibility or refund the visit charge. I would not say amazing - but that is the only button this review is allowing me to check

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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richwester54 Spirit Lake, ID

I feel I have to jump through a lot of hoops or wait a long time to get service. This has been relevant with this last service repair,through no fault of the technician. Have been without a fridge for over 2 weeks & still not working. Unknown how much longer. Very frustrating.

2 years ago

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Ray Torres Painesville, OH

Every aspect of the claim experience was great. Making the claim was easy. The promptness of the service was fantastic. And, the way the repair tech handled the job was outstanding.

2 years ago

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Tarrance Malone Atlanta, GA

My garbage disposal stopped working. The claim process was quick and easy. I went online and filed the claim, the technician was scheduled, he came out and replaced the garbage disposal. The process was super easy.

2 years ago

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Jjames Smith Lawrence, KS

CHW had hard time finding someone to look at water heater. Offered me option to find own person to check out water heater knowing full well I told them most likely tank leaking that I found out later not under warranty. Asked for appeal process and person on phone had no clue about how water heater worked or parts involved. Just said not under warranty.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 22nd, 2022

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GWM Ruskin, FL

Our clothes dryer broke. Choice indicated that parts are no longer available & that replacement of the machine was warranted. We were offered a very low amount of money to replace our dryer. We appealed. We could not get an appointment with a claims representative any earlier than two weeks from the date of contact, a far too long period. When we were finally contacted a slightly larger amount of money was offered. The amount offered would not even over half the cost of purchasing the same, or similar, model. The agent said that regardless of whoever we talked to we would not get additional funds. Furthermore, the agent stated that Choice would not provide any data to us as to how they arrived at the low figure. This whole affair has been undesirable.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 15th, 2022

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lilu patterson Lincoln, NE

Your service people are great they take their time and do the job right. However for speed of the service is terrible . I went 3 days without a hot water heater and a shower. If my son did not know how to turn the water off we would of had a mess that I would have to clean up and a water bill that would have cost me a fortune, let alone all the damage that it could of cost. You need to be able to have a hot line so a customer could get immediate service

2 years ago Edited January 10, 2024

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Fun Gamer Westfield, IN

The process of starting a claim was easy but completely automated and has no sense of personal customer service. They also only paid roughly half of the total bill. I paid $425 for a $900 bill. When I asked what the breakdown of my charges were, they couldn’t explain other than $75 service call and then $350 of “uncovered charges”. They wouldn’t tell me what the $350 was.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 15th, 2022

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Eric Barringer Temple Hills, MD

Choice has been a pretty decent experience. Had some up and downs that may have been the result of not fully understanding the policy. The price has gone up a lot. I do not believe that they are offering anything more to rectify the price increase.

2 years ago

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Christine DiGirolomo Matawan, NJ

Have just purchased a home warranty. Eli was polite, professionally friendly and willing to answer my questions. The experience was 5-star. I look forward to Choice Home services being the same!

2 years ago

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Andy StClair Bridgeton, MO

My first claim for my dishwasher was not a pleasant experience. First, the offer to replace wouldn’t even cover half the cost to replace a similar dishwasher. When I asked for it to be looked at again, they came back with the same amount saying they do not consider function, only where the buttons are located, if the interior is stainless steel and the amount of sprayer heads. This very frustrating as the point of a warranty in my mind to to limit out of pocket costs to near $0, and that will not be happening with this case. Second, when given a case manager, their schedule was booked out 2+ weeks. If this was a critical system, that is way too long to wait to discuss with someone your problem. I was given a phone number and ext. plus an email. The phone ext. goes to a general mailbox. I don’t think anyone checks this as I left several messages, and only received callbacks if I called customer service and had them reach out to give me a call. Beware too with customer service as they have no way to transfer you to your case manager if they are available, which makes no sense to me as to why you would set your phones up this way. Even when I emailed, I never received a reply. Beware of choosing choice home warranty and disputing the offers they give you. They make it extremely difficult to get resolutions, making you jump through hoops to get any answers. I will more than likely not be renewing my contract at the end of its term.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 10th, 2022

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Bruce Boiter Richmond Hill, GA

The creation of the request was simple. I was notified quickly. The technician contacted me promptly, followed up, arrived on time and quickly determined and repaired the problem

2 years ago

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Trish Stone Mountain, GA

I was not able to submit a claim online. It said my policy number was incorrect. When I clicked on I forgot my policy number, it went back to the previous page telling me to enter my policy number. I called the number but instead of pushing 2 to get an agent, I pushed 3 and got Andrew who was very helpful. He verified my policy number it was the same number I entered. Andrew was very helpful and entered my claim information. If I could have spoken to him the first couple of times I called, I would have given 5 stars.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 10th, 2022

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Samantha Feaster Columbia, MD

I like that Choice Home Warranty website is easy to make a claim and quick to send a technician out to fix any problems that we have had. I do not like that my call fee and monthly payment has increased twice. I was told it would not increase when I switched from my old company. Choice never notified me of the increase prior to.

2 years ago

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Ruth Rourk Frisco, TX

I should have realized that Choice Home Warranty is very good for small repairs, but they definitely will not cover large repairs - very disappointing! The air handler component of my heat pump began malfunctioning in January. Choice came out in February and replaced a relay switch. I had to call them again this week, and this time it was the motor which they refused to replace on the grounds that I had not properly maintained the unit. Excuse me!!! I have had semi annual service calls and have changed the filter at least twice a year. What a lame excuse to deny responsibility. Because I am moving in a few days, I have chosen to replace the whole unit on my own to make the property safe for the new owners.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Mar. 10th, 2022

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Samatha Podishetty Ashburn, VA

fridge repair done right away, person was courteous, knows his job and finished right away. he was amazing. could have given 4 to 5 stars if washing machine repair was done the same way. i have to place the request again as the person couldn't fix problem and worst they replaced a part which did not fix problem at all as it is not a problem at all. the person who finally fixed it said its a small water hose fix and nothing wrong with machine. sadly the fully functional manufacturer part is replaced.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 10th, 2022

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David Peck Las Vegas, NV

The repairman was here and checked what needed to be done and recommended that the unit be replaced and when the repairman contacted and told CHW that it was in bad condition and recommended replace he was told to do nothing. he did not say it couldn't be repaired so please my wife and I are old folks and need our A/C working so please do something

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 3rd, 2022

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james mcnair Loganville, GA

A repair tech was sent on a Sunday after I called on Friday. Very efficient tech had system up and running within the hour. Have had many home warranty companies and this is by far the best. Highly recommend

2 years ago

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Mario Giordani Fort Lauderdale, FL

Had choice warranty for the last 2 years and just renewed for the next 3 years, have required their services for 4 times already and always great experience, prompt, professional, detailed.

2 years ago

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F Papscun Scottsdale, AZ

We first reported a problem in November 2021 a repair man came needed to order a part waited that part came then needed another part we left for Thanksgiving and he agreed to put the part in on Dec 3 as we were leaving on the 4th. He never showed up. Then he came on Dec 27 th and it was supposed to be fixed. It was worse now the drain didn’t work and the soap dispenser wouldn’t open. We were out of town till the end ofJan they wouldn’t let us Schuler a repairman until we got home. Then it took 10 days he came and it now needed 3 more parts it took almost 2 weeks for them to decide to replace instead of repair. We thought ok then they offered us $246.00!! The cheapest dishwasher we could find was $495. But that was it ! We are very unhappy

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 28th, 2022

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Neil McGuirk Spring, TX

This is my second claim with Choice Home Warranty. The company responded very quickly to the claim. Unfortunately, my toilet issue apparently is in the venting system for my Plumbing and is not covered under the warranty.

2 years ago

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Terrie S. Norris

Claims are easy to open. The response time is quick and the service providers sent are professional. The service providers return if it’s not fixed the first time at no extra service charge.

2 years ago

Choice Home Warranty Reviews