Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Sam Fairchild Chipley, FL

So far I've only paid in and I just renewed my policy. I've not had any interaction with anyone except sales and I wasn't too impressed with them. The agent I spoke with answered the number I dialed with: "Hello!?" rather than with the business name at first. I guess that set the tone for the remainder of the discussion. He didn't listen to me when I told him I didn't have my policy number, asking almost immediately for my policy number so he could help me and then again a couple of more times until I had to emphatically tell him I didn't have my policy number. I really do not appreciate it when people who are there "to do everything in [their] power to help" you don't even listen to your first and major concern!

7 years ago

Reply from Choice Home Warranty

Sam, Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 28th, 2018

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Fernando Washington Beech Island, SC

I am very satisfied with the coverage that Choice Home Warranty provides. They are definitely the best in the business and deserve the #1 rating they have. The sale associate Henry was very courteous and professional. I would highly recommend this company above all others. Fernando Washington

7 years ago

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Cindy Clifford Orange City, FL

Fortunately I have not had to utilize my Choice Home Warranty until now. We had a plumbing issue. I called to initiate a service call and received an immediate response. The plumber was there and resolved the issue the next day! The gentleman sent was courteous, efficient and knowledgeable! Very satisfied! Cindy Clifford

7 years ago

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NIcholas PEZZULO Myrtle Beach, SC

My son-in-law talked to Mr. Warren T. He was extremely nice and was well versed to answer his questions. After an explanation, Mr. T called this Monday AM and again reiterated what he had said to my son-in-law. This time he talked to me. After a few moments my wife and I signed on with your company.

7 years ago

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Chieniekia Idonia Johns Montgomery Village, MD

Customer service is knowledgeable and friendly. I have compared the pricing with other program and services. I would say Choice offers a far better value than it's competitors. I have exchanged note with friends that have others and I am getting the better deal.

7 years ago

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April Cortright Mulberry, FL

The rep called before I finished my online inquiry, which I appreciated in this context. Choice already had the highest ratings I had found so he just made the process that much easier. He took care of my needs ASAP! Excellent customer service!

7 years ago

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Darlene Theophilus Mount Vernon, OH

I called to your company this morning stating that my AC was not working, and that because of breathing problems and being on O2, that I needed it fixed today if possible. You got right on it and you called a company and it was fixed by 2:30 PM. Thank you so much for getting it repaired quickly.

7 years ago

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JAMES BRADY Spring, TX

We have been with Choice Home Warranty for three years, and although we have not had to use them often, when we needed them they were there. We were only turned down on a claim once and after receiving the explanation we were satisfied. We have just renewed with CHW for an additional 3 1/2 years.

7 years ago

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M.Kathleen Hull Punta Gorda, FL

Your company was referred to me by a current customer who is very satisfied with your company. I trust him and now I trust Choice Home Warranty. The representative I spoke with was named Sam. He was very helpful and should be considered an asset to you. I look forward to doing business with you.

7 years ago

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Winsome C Fyffe Hempstead, NY

Always had prompt effective service. Whether it be plumbing or electrical I can depend on Choice Home Warranty to resolve my problem. As I speak, they are replacing my broken microwave oven. If the appliance cannot be repaired Choice Home Warranty replaces it. Thanks Choice Home Warranty.

7 years ago

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Valerie Lynn Simmons Hitchcock, TX

This is thorough coverage at a very affordable price, and if I find something cheaper, they will match it. I think that's a great deal. The representative I talked to was Frank M, and he was informative with no high pressure sales b.s.

7 years ago

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Murray Brand Boca Raton, FL

The tech was professional, methodical, knowledgeable about the plumbing job he was sent to repair. Aside from being a nice person, he made certain to clean up after himself. I would not hesitate to refer this company to my friends.

7 years ago

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Constance Webster Colonial Heights, VA

The associate seemed very informed. Answered all my questions. Sold the product without being pushy. I am looking forward to peace of mind as we spend the years of our retirement not worrying about the necessary items for our home and our comfort.

7 years ago

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Jennie Swanson

When I purchased a policy for the Florida home and the Colorado home, I added Septic & well to the policy in Colorado and Septic to the Florida property and I have yet received a policy that shows those additions, which have been paid for. That part is very disappointing. I am waiting to see how you respond to a service call from a warranty part on an air conditioning. So the service is still in question, both policy information and now payment of a service call. UPDATE: My claim for reimbursement of a service call has been approved and waiting for the check. We'll see how the rest of my claim and complaint is taken care of and mailed my updated policy.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Jul. 27th, 2018

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james Nashville, TN

I called Choice 07/20/18 about 6:00 PM, told them about my AIR being out. they next morning I got a call about an appointment set for 07/27/18. I called the contractor to see if there was anything sooner, it's in the 90s here, he came out Monday morning, ordered part, installed in Wednesday 07/25/18, 9:00 07/25/18 air went out again. They have been back out this morning 07/26/18. put in .5 pound Freon. We shall see. Choice has been great. Hoping that the contractors on this end get it together. This is why I left American Home Shield.

7 years ago

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Cheryl Emery Leander, TX

I think Choice is a good warranty company. I also think decisions on paying for repairs could be more customer friendly. Whether you do yearly maintenance or not things break down and appliances and home major units , break down . This should come into consideration when disallowing coverage on repairs. Also, I think alot depends on how thecontractor that you send our writes up the report, some are customer friendlysome are not. I learned alot about that with one of your rival customers, This being said I think Choice is a good company, we will see as time goes on.

7 years ago

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Wayne Doberstyn Solon, OH

Our repair to refrigerator was just approved. I would like to save my overall rating when the repair is complete. Up to this point we are very happy with the service and approval of the repair which will completed s soon as the part arrives. The tech, Alex, was very friendly and polite.

7 years ago

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Patricia Leeser Little River, SC

My experience was speaking with Aaron regarding my options available with your plans.....he was very knowledgeable regarding the service I would be receiving and eager to answer any and all uestions I had. Typically I do not like dealing with representatives trying to convince me of my need for the service. Aaron handled it in a no pressure, well-informed friendly approach. I would love to be able to send more business his way.

7 years ago

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Mithun bhattacharya North Wales, PA

Claim put in online. For few days Choice tried but couldn't get contractor to come out. Gave option to for me to find one for myself. That was extra hassle. Plus needed online approval documents to be sent , prior to doing work. It's difficult to get business to adhere to such regulations, when not tied to HW. Luckily one service agreed. Finally got done. Seems bill has been cleared, waiting for reimbursement check.Supposedly due in 30 days.

7 years ago Edited September 14, 2021

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Jeff Taylor Tampa, FL

Easy claim request process; good serviceman and timely responses using online website. Only negative is several days needed for service appt for issue that was a bit more urgent. But very fast response and help times. Easy claim resolution. very satisfied

7 years ago

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shankerbhai patel Parrish, FL

my garage door was giving me trouble, try to call customer service 5 to 6 times times but no answer, finaly send e mail & they contact me, explain my problem, set up appointment for next day , techanician came on time & repair it. thanks

7 years ago

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RAUL HERRERA Tolleson, AZ

I live in Phoenix, AZ, where the weather in summer is very hot, my ac went out , we are around 116 degrees, CHW processed my claim quickly, they sent a good company to repair my ac, they did it and we as a family are very happy and satisfied whit this Home Warranty, I really recommend it !

7 years ago

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Bethany Lexington Park, MD

CHW has promptly found me professional servicers each time I have filed a claim. In the event that no one was responding to their solicitation of my job order, they quickly gave me the option to find my own repair company and get reimbursed- this process was also easy and seamless. I highly recommend their services!

7 years ago

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Edwin Carson

I had a great experience with customer support. The technician was prompt and knowledgeable, fixing our dishwasher and plumbing issues efficiently. I appreciated the quick response and effective solutions. Overall, a positive experience!

7 years ago Edited June 5, 2024

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Robert Behler Lee's Summit, MO

Submitted a claim for my primary AC in the house. I live in KC and it is under a heat advisory for the last several days with temps in mid 90s and "Feels Like" temps in the mid 100s. They scheduled a service man for 5 days later. They did not offer the reimbursement process. Luckily, had submitted 2 claims and the second was for septic which they did offer reimbursement so I was aware of the process and called in. After 3 transfers I was finally able toget the work authorized but they never asked what the service fee was. (My phone was used and it was in my hand on speaker and the serviceman was answering the questions asked) When I hung up with approval, the servvice man said "thats the first time I have dealt with a Home Warranty company that did not want to know the total charges or price breakdown." When I came back inside the email showed you were sending a check for the part fee only of $281.67 instead of the total I paid of $370.67 which included the $89 service fee. So I had t call back. Everything else was smooth and easy and I appreciated it.

7 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 8th, 2019

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Billy Athens, AL

Choice was quick to assign an air conditioning contractor A2Z. It was very hot and it took another day for them to arrive due to a lot of calls but when A2Z Repair came found my problem very quick and Choice approved the repair. The AC technician was very friendly and knowledgable. I was very satisfied.

7 years ago

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Rose Mary Bernabe Hutto, TX

My dryer was making a noise and my washer also made noise and he check both and fix the issue and also was respectful didn’t rush he made sure the job got done right he took the time to listen to my issue . Thank u for having someone come to fix my washer and dryer right a way

7 years ago

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Joan V;erdery Winter Springs, FL

I have been satisfied with the exception of the repair on the garbage disposal Someone called me from Prada and never called back to make an appointment. I had to contact a private repair facility to get this repair completed. For other services, Choice has been very responsive to my needs and repairs have been taken care of promptly and efficiently. I am now awaiting your decision regarding our Amana refrigerator. I do feel "peace of mind" by having this home warranty.

7 years ago

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Sarah Paget Fort Worth, TX

My outdoor refrigerator wasn't cooling and they sent a technician out the next day and John was wonderful and so polite and knowledgeable and took care of me very efficiently. I highly recommend this company and the great people that they send out! Thank you!

7 years ago Edited September 14, 2021

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Luis Philip Gonzalez League City, TX

I have been a member of First American Warranty for years. I switched to Choice Home Warranty because I saved $395.00 for the same exact Coverages. Plus the another $30.00 saving per Service Call. I have been overpaying for years. Plus if you are a Veteran or over 50 there are more discounts and benefits.

7 years ago

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Ann Modzelewski Naples, FL

I was so stressed because I was leaving town and had two appliances that were not operating correctly and it was a Saturday...whoa they took my information and by Sunday I had an appointment for the technician for Monday before I had to leave on Tuesday. He was wonderful and solved all my stress.

7 years ago

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John Lehi, UT

My first experience with this company was a nightmare! My fridge broke down and so I called them. Two days later they never called back to tell me when someone was coming out so I called them. They said they couldn’t find anyone to come until 1 week later but I could call someone out, have the repair comoany call Choice with the diagnoses and they would approve it. I would then pay them the full amount but Choice would reimburse me. So that’s what I did. I got someone out the very next day. I called choice for the approval and was on hold for 45 mi utes! The charge was approved and the total bill was $1174 to fix it. I paid the repair company and then later got an email from choice saying they would reimburse me only $440 and it would take a month to get the check. Ridiculous! I had to do all the work and pay for the far majority of the work myself. When they sold me the program they said I just needed to call them and someone would repair it in 48 hours and I would only have to pay $45 each time I needed something repaired. Choice is a rip off!!!! I did finally talk to a supervisor that was helpful and offered to send me a check for the full amount for the repairs so I’m upgrading their review to 3 stars.

7 years ago

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Gene San Antonio, TX

Our repairman (After 5 Plumbing) has an issue with keeping the customer updated on what is going on; missing his appointment days and only giving updates when I call him and ask what is going on. It took a few extra weeks to get our dishwasher repaired; however, one week was caused by us contracting Covid when he finally did schedule us. Overall, he does a great job; eventually.

7 years ago Edited January 11, 2024

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Brian Quincy, MA

It was with great ease I made my first claim through Choice Home Warranty. The process was easy and straightforward, the very next day a repair man was at my house and all I had to worry about was the deductible, So far it has been a good decision.

7 years ago

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John Poisal Pasadena, MD

Your representative was very knowledgeable and offered multiple enticing cost saving plans. However, I did not realize when I provided my Discover Credit Card, that I was paying for an entire year. I needed more time to make that decision and asked your representative to cancel that payment. I would contact you once I have decided what plan I would accept. I trust that cancellation was done.

8 years ago

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Dale H Gambrell Pawleys Island, SC

I'm reserving a 5 star rating once I get reimbursed for having to call my own repairman after sweltering while waiting for someone to be sent by the company. The promised coverage will reimburse in full, minus the required $45 service fee, which is a fair cost. My only desire would be more companies Choice could find to send out but the recommendation I received from friends to call was fantastic (Carolina Cool in Surfside Beach)!!!

8 years ago

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Henry Greene Burleson, TX

Brittany our agent was great. I talked she listened and gave me exactly what I needed to cover my new home. I had used another company AHS years ago and they were good but Brittany and Choice blew them out of the water on what I got covered...the price....and the monthly payment. This company is serious when they say they put your needs first.

8 years ago

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Kenneth Boles Quitman, TX

I called on my dryer on 5/20/18, it was working Finely a service was called in Garland Tx some 90 miles away. Service man came cam 3 times over2 weeks. Claimed the dryer could not be fixed on Saturday I believe. . Was contacting Choice. Man from Garland tore uo=p my my exhaust tube. Choice contacted me about sending another service out from Texarkana, Tx some 110 miles away. Man called gave him the no.s off the machine told the problem with it. He came tore it up. Put it back. Said what he needed . Called this morning, said parts be ib next Wednesday, would make appt then. Be over a month wash and dry.

8 years ago

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Theresa Hill Jacksonville, AL

The tech was very professional. He was very accommodating when it came to working around my schedule. He had to order a part and he communicated that and got back to me when it came in. He came out and took care of the problem.

8 years ago

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Yishih Chang Sugar Land, TX

On 4/25/2018 at 9 PM, food waste disposal leaked water from the bottom. Within 2 hours after new claim was filed online, I was notified by email that a technician will be dispatched on 4/27/2018. JR Maintenance Tech Services came to diagnosed and replaced the disposal on 4/27/2018 as scheduled. The technician Mr. Junior M. was skilled and courteous. He did a wonderful job! I am giving Choice Home Warranty only 4-star because the company recently refused to authorize repair on a defective gas valve of my heating system.

8 years ago

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Christine MacMurray

My stove needed repair. The repairman came when he said he would come. He fixed the stove in about 10 minutes and left. He was friendly. I was very happy to have my stove in good working order again. Choice Home Warranty is really nice to have.

8 years ago

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Bill King Paris, TX

Very pleased with the information I received, when asking questions about coverages and service. The Representative, Matthew, was very accomadating and I appreciated his honoring my Military service of 32 years. I would rate Choice Home Warranty Co. high on courtesy and informative details. Haven't used the service as yet,so can;t voice an oppion in review.

8 years ago

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John Donnelly Philadelphia, PA

I completed the claim online which was very easy to do and later that day, I received a phone call stating the company that will be doing the repair. The repair was completed in 3 days from the original date of claim. This was not an emergency repair. Very happy with this repair.

8 years ago

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Rose Taylor Lawrenceburg, KY

I received the email to my work address and decided this may be for me, but I wanted to check it out and ask some questions. I don't have any problems at this time going out but you never know.I received a call as soon as I logged on from Damont B., he was so kind, helpful and very professional! Pleasant to speak with.

8 years ago

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Kevin H Franklin, OH

So far both times we filed a repair the people you have sent out are average Joe not professional repair people and are not very knowledgeable in repairs one telling us. "I'll have to look online to see how to repair your washer agitator"?? Then with the bathroom faucet repair, they did a messy job. The gasket sticks out from under a new $80 Moen dual handle swivel neck faucet (that does not match any other faucet in our other 3 bathrooms we had no choice in style which was a single hot/cold arm) and the drain plug pull lever was bent by installer kid. If we have a paid in full upfront Gold membership, why don't you at least let your customer choose between a repair company OR if we don't like them let us get a trustworthy repair company we know and trust to do the job. Not keep sending the same shotty repairman back? This last repair guy was trying to scam us saying it was $45 for both the washer and dryer when your claims Dept told us $45 total. That did not go over well not did the tech get paid another $45. These last two service techs have driven beat up old rust filled vehicles and were dirty clothed people. The sink repair guy not only left his mess behind but then criticized us because we have a large beautiful home and only pay them $45 for service fee, then said its a ripoff basically to him as a plumber. I'm sorry but after our washer and dryer are repaired we will be going back to American Home Shield. That 30$ more per svc visit and having a reputable business is more important and worth the extra dollars. The repairmen they send are polite, clean, and have company vehicles. I'm not really happy as a "gold" top line customer. We paid for 5 years up front not too happy w the only two services thankfully we have a fairly new demo home and repairs were minimal. My girlfriend was glad the first plumber was gone he belittled the two of us because we had nice vehicles and upscale home and told us your warranty is a joke. Who hires these idiots to do your service calls? Maybe you should find more companies that are reputable and clean to do your repairs. We are in Franklin Oh would love to have Miamisburg appliance service our washer and dryer but you won't retain them. If we are "Gold" members then shouldnt we have some say in who we want in our home servicing our repairs? Especially since we paid you over $1200 upfront? We will be switching back like said to AHS soon and getting a refund on the remaining 4 years of warranty.

8 years ago Edited September 14, 2021

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Gilberto Alvarado Ruidoso, NM

Scott G. was persistent with solid answers to my questions. Very positive about the company and confident that all he was telling me was accurate. After speaking with him and comfortable this was the right warranty company I decided to become a member for 3 years. Gil Alvarado

8 years ago

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Alan Liotta Herndon, VA

We just ordered our first plan today. Tony was terrific to work with. Well informed and extremely courteous, he worked to answer all our questions and to answer any concerns. We are optimistic that our extremely positive experience with Tony will bode well if we ever need to actually use the service (which we hope we won't!)

8 years ago

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Dawn Houston, TX

It is never convenient to have a plumbing problem. The situation was resolved after going through the messy steps to find the problem. The plumber was efficient and knowledgeable. I am very happy with the Devoted Care company who picked up this job for me.

8 years ago

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Noralyn Orange Park, FL

Been with CHW for 2 years, I have 3 homes with them ( 2 are rentals). I have not much of claims but a few. Two subcontractors being sent are very professional and prompt but 2 are the worst ever. One was sent to repair garbage disposer, I had issues with communication with the subcontractor's scheduler. But it that person had so many issues with other customer as well because he was new as I was told by the technician. Now that subcontractor had supposedly replaced my disposer but broke same night. The new technician said that he doesn't even know the brand or the supposedly new disposer that was installed. Needles to say CHW gives the subcontractors the funds to replace it but the subcontractors make more money from the work done by installing/replacing it with cheap kind. If there's better screening process of the subcontractors working for CHW then it could be better. Second , the repair person/company for my Dishwasher (C&D) came checked my dishwater and said that the problem was the thermostat. My husband had looked at it the night before and saw that the heating element was burnt. I mentioned it to him, looked at it and said oh yeah. That's the problem! OMG! Does he even know what he is doing? Took 5 weeks to order the heating element, charged CHW for $150 but I saw the heating element in Amazon for $26. Called CHW and complained. That person never rescheduled the repair until I asked CHW for another repair person to come after 5 weeks. I was surprised I had the patience. All this time, I was calling CHW for updates. Until I got tired of it!

8 years ago

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Gerald Irving, TX

I requested some plumbing repairs under my Choice home warranty. Choice very timely scheduled the service call and the plumber arrived within the scheduled service window. The plumber timely and expertly performed the repairs to my complete satisfaction.

8 years ago

Choice Home Warranty Reviews