Choice Home Warranty: Read 46,192 User Reviews From Real Homeowners

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Thomas Ocoee, FL

Website could be a bit easier to put in claims. People on phone were great as was Bill, the technician from Riley Corp here locally.

2 years ago

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Richard Serfass

Scheduled a repair of toilet and shower leak. Toilet was fixed. For the shower "I" had to call for the repair part but still don't have it. Leak continues for over a month.

2 years ago

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Chris Ladd

Choice Home Warranty is a laughable company. My AC failed and they only paid for the cheapest piece, even though the entire system failed. It still cost me almost 5k to get my system up and running. I would avoid them like the plague.

2 years ago

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Melody Reed Charleston, SC

I do not like that everything is automated and computer based. It takes 24-48 to get a reply, so not sure what the expected people to do in an emergency situation.

2 years ago

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Yiwen Apsley, ON

Choice warranty has been fast to schedule the professionals to fix my home issues, including garage door opener, stove.

2 years ago

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Carol Walled Lake, MI

Choice is always quick to take our claim and we've always like the quality service personnel they've sent to us.

2 years ago

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Colby Hernando, MS

They fixed a leak and it took just one day. It took no time for them to come out and fix the problem I had.

2 years ago

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Bronson San Angelo, TX

It took a couple of days to get an appointment, but they got here. I wish that they would use somebody local.

2 years ago

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Laura Oklahoma City, OK

So far the companies they have sent have been great! They have been punctual and their work has been great!

2 years ago Edited January 10, 2024

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Lindbergh And Donna Alexandria, KY

It's always been good. Every contractor they've sent us has always worked out real well. We've used them several times and it's just been really, really good.

2 years ago

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Lara Mansfield, TX

I've used them twice so far for an A/C unit and coverage was good. They fixed the problem. Love the service.

2 years ago

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Brenda Matteson, IL

I've tried to use my warranty several times and my claim has been denied for just wording it the wrong way. I feel like Choice's claim adjusters or claim people who take your claim, want me to be a technician or a service person. If I knew these things I wouldn't need a home warranty, I would know how to fix them myself.

2 years ago

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Eduardo Virginia Beach, VA

I used my warranty for the kitchen faucet sink. It was leaking and I had a plumber come out and it was pretty good service.

2 years ago

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Selina Compton, CA

Their customer service is excellent, their functionality is excellent, and knowledge about the repair is excellent.

2 years ago

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Edward Clarksville, IN

They're just a good company to work with. When I needed a repair, they sent somebody to come out and take care of it.

2 years ago

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Lulu “Lulu” New Orleans, LA

The lights went out in my refrigerator/freezer. Choice denied the claim to replace them. The reason being it was not normal wear and tear. Makes absolutely no sense to deny this clam. I am really beginning to regret my choice to have a contract with Choice Home Warranty.

2 years ago Edited January 10, 2024

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Michael Turner Wayne, PA

They don’t stand by there word been trying to get a plumbing problem fixed since March, they charge me $65 each time a contractor is sent to my house but will not hornor what’s recommended to fix the problem. Terrible Company Mike Turner

2 years ago Edited January 10, 2024

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Heather Seminole, OK

When I contacted them about any problems I had, they just responded immediately and took care of the issue.

2 years ago

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Lori Hagerstown, MD

It was an absolute nightmare having to go through with the claim with numerous calls and visits from the vendor, trying to get things approved, miscommunication.

2 years ago

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Rich Minden, NV

They do some stuff fairly quickly, without any problem, but other stuff they tried to wiggle out of paying for it and fixing it.

2 years ago

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Gary And Gail Rockville, MD

Our washing machine was not working properly so we called a technician, came over the next day and fixed it.

2 years ago

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Anonymous Beaumont, TX

I like the fact that they work on the products I need, but they didn't replace my microwave, they only gave me a fraction of its cost.

2 years ago

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Anonymous Hot Springs Village, AR

They often do not give me notice until the day of that they're coming that day and I have to get the information to the rental management company to call the renter.

2 years ago

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Liz Rio Rancho, NM

I haven't had problems with them putting in my order or a claim in. They're right on it all the time.

2 years ago

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Dhruv Hatboro, PA

They were able to do the things and assigning the right people in a short duration so it's a good experience so far.

2 years ago

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Anonymous Mesa, AZ

Choice didn't take our claim seriously. We had a leak, and they took days to answer and it still wasn't resolved. Hired somebody outside by the home warranty.

2 years ago

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Ashley McGhee Yorkville, IL

It's hard to understand most of them and likewise it's hard for them to understand me. I also have an issue with each person telling me different information whenever I call. Also, they told me wrong dates and times for my appointment and most of my claims have taken a minimum of 2-3 months.

2 years ago

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Clarence & Judith LA Plata, MD

They put the customer first and they ensured that the individual or the technician is the right person for the job.

2 years ago

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Anonymous Nashua, NH

Choice answered our questions right away and they sent somebody out right away to service our problem.

2 years ago

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Ruby And Jimmy Nashville, TN

I had an appointment with an electrician that didn't show up and when I called Choice, it was rectified very quickly.

2 years ago

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Linda Skiatook, OK

Choice was the best value for the price and I got several discounts to sign up for more than one year.

2 years ago

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Mark Joseph

I don't like the fact you guys don't have a maintenance check for Ac. Everything has to break down first in order to put in a claim.

2 years ago Edited July 11, 2024

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Dennis Bartlett, IL

They got back to me right away, scheduled a service call, and they came out right away and fixed the problem.

2 years ago

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Albert Cypress, TX

The technicians all were very friendly and helpful. Being courteous is just part of the business, I think.

2 years ago

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Anonymous Saint Louis, MO

Choice a couple of times has someone come out and they did whatever they thought they were supposed to, but the work wasn't completed. It wasn't really fixed.

2 years ago

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Randy Belleville, IL

We had a hard time finding a contractor, but Choice worked hard to get a contractor. Really on the ball.

2 years ago

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Carolyn Dothan, AL

The repairman did a good job as far as knowing what he's supposed to do, and he took care of the problem. I'm just thankful that I had the warranty.

2 years ago

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Kitty Ellicott City, MD

I scheduled a visit to have my furnace checked and they came in and they found that a part was needed and they made the repair.

2 years ago

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Tom Ballwin, MO

The vendors that Choice use are very good. They know what they're doing, and they report on time and do good work.

2 years ago

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Joe And Kelly Noblesville, IN

It was very easy to make a claim and they had somebody out within a day or so. Very quick and efficient.

2 years ago

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Linda Hot Springs Village, AR

They don't support customers. Every time that I have used my warranty they tell me it's maintenance and they won't cover it. They have not helped me at all. The contractors do not want to work with them because they will give the contractor a bad name if they do what the customer wants.

2 years ago

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Aida Fresno, CA

Heater was broken and they came out that weekend and took care of it. They were very nice and helpful.

2 years ago

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William Arizona City, AZ

Dishwasher didn't work and they came and sent somebody out, ordered the parts, sent the guy and he fixed it.

2 years ago

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Jeffrey Perry, GA

I'd like to have the contractors at least contact me after they schedule and say that they can't make it or something. I have to keep calling them and they want you to sit there and wait for certain a 4 or 5 hour window and I do that and they never show up or never call.

2 years ago

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Lou Las Vegas, NV

It seems like the people that they choose are really concerned about doing a job, so I think it's pretty good service.

2 years ago

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Darrell Fort Worth, TX

Just a couple weeks ago the breaker box blew out, but once the guy got here, he fixed everything within 45 minutes. I had no problems here.

2 years ago

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Claire Mont Belvieu, TX

We no sooner got in here and our washer went out. Choice was very helpful in getting us another one.

2 years ago

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Anonymous Cleveland, OH

My garage door is beginning to fail. It's an electronic garage door opener system and I wanted to get it replaced before it completely dies on me and they declined that.

2 years ago

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Lillie Saint Louis, MO

My plumbing went out and the plumber came and got everything under control. I really haven't had any severe problems.

2 years ago

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Walter Naperville, IL

Out of all the companies I've tried, it's been the best. My hot water heater went out and they replaced it.

2 years ago

Choice Home Warranty Reviews