Choice Home Warranty: Read 42,071 User Reviews From Real Homeowners

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Gigi Dover, NH

This is the 4th time I’ve used my warranty. The service has been great with quick responses and excellent service technicians. I’ve been very satisfied with choice home warranty.

2 years ago

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Mike Herkimer Herriman, UT

I was concerned with the time it would take to address my furnace failure. No one would say response would be soon and initially I was told it would be about a week. When your house is already 42 degreeds F, this is not good. I contacted the vender and they knew I needed immediate help and the owner came out and fixed my furnace. The vender was excellent, but Choice Warranty left me in the learch.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 11th, 2022

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Burder Owusu Grenada, MS

Just obtained policy today. Have not had the experience of your service. Will review again after experiencing your service. However, I will say Eli was very professional in making his sales pitch and finalizing the sale.

2 years ago

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Cheryl Schuyler Ocala, FL

Very nice company, nice to know we can get assistance with home breakdowns. Holiday weekend so had to wait 4 days for ac repair. Each visit $85, don't know how that compares to just a regular visit. But, great price if it was a major repair.

2 years ago

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Charles Weller Apopka, FL

Making a claim is extremely simple and easy. Very fast response to the claim. Very knowledgeable technician that responded Very fast response from Choice after the technician was here

2 years ago

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Matt sokol Smithville, TX

The Technician has the technical knowledge and just from the tech asking me the right questions, the tech know what to do and had the problem fixed. The had also checked so maintenance concerns and did a check of the system. Job well done.

2 years ago

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Madhu K Frisco, TX

Contacted thru a referral. Apart from that, Customer service rep. provided more details with lot of patience, adjusted the quote to meet my budget to cover for an extended duration. Thank you

2 years ago

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Joshua Martinez Phoenix, AZ

He have had to use the warranty several times and always get help right away! Their online claim process is quick and easy. Within a day, we had someone contacting us to provide assistance.

2 years ago Edited January 10, 2024

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Ed Nowlin Pensacola, FL

Like the response time. Don’t like using a Lowe’s gift card for payment… not sure if it is legal for Choice to leave no option. Can’t stand receiving steady stream of emails wanting to sell me a membership. Check your records, I have a paid plan for 2+ years now. Stop wasting my time.

2 years ago

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Rick Grawemeyer Powell, OH

I was disappointed in the determination of my most recent claim. The technician was excellent in diagnosing the problem as one or both of the pumps. He thought that they needed to be replaced. However, the determination was to provide $245 in Lowes gift cards to 'replace' the dishwasher. The cost of a replacement dishwasher with similar features is over $450 at Lowes. I looked up the parts cost for the pumps $271. So the statement "Great News from CHW, We are Replacing your System" is not true at all. I have paid $65 dollars for an accurate diagnosis so I have a net of $180 for 'replacing my System'. I am very disappointed in Choice Home Warranty and am considering going to another warranty replacement firm.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 3rd, 2022

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Jim Dunbar Las Vegas, NV

I've had to call place 2 separate service calls and one is in process to be completed and the the other was completed in a timely and expert matter. So far I am extremely pleased. with Choice Home Warranty.

2 years ago

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Cynthia Homer Huntsville, AL

Great warranty company to work with. Technicians are sent out within a day of making my call. The technicians are very professional, know what they are doing, and arrive on time.

2 years ago

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Marge

In over 3 years this was my first claim and it couldn't have gone smoother! Placed the claim yesterday, the Tech came out today and replaced my garbage disposal in 30 minutes! He was very professional and friendly.

2 years ago

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Brandon Dinkins Escondido, CA

A great experience. Customer service was professional, detailed, and answered any questions I had. Overall, very welcoming, which was the best selling point, did not try to oversell me.

2 years ago

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Sue South Royalton, VT

I worked with Victor. He was helpful finding the plan and pricing that was right for us. He was also very knowledgeable about the warranty and was able to answer all my questions.

2 years ago

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Joe Media, PA

With heat down and with a handicapped daughter in the house, it took to long (6days) to find a technician to come to the house to evaluate the situation. Once there he was able to get the replacement part and fix the next day.

2 years ago

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Eduardo Alva Houston, TX

While assigning the job gets 4 stars, getting the service provider to solve the problem gets a 2. It's a garage door problem and it will take 4 days for the technician to come. I called him to check if he could reschedule. I am 67 years old and it's hard to be pushing the door up to get it open.

2 years ago

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Alexis VanKerkhove Rockwall, TX

After always having horrible experiences with other warranty companies in the past, I am so pleasantly surprised with how easy choice warranty is to work with and their follow thru.

2 years ago

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david roberts Milwaukee, WI

they really do not seem to care about their customers relationship with them have offered many suggestions to improve things i encountered with them thry ignore my suggestions they will no longer replace an appliance if they cannot fix it they will low ball you as to what they could pay for a replacement leaving you to pay a couple hundred out of your pocket for an equivalient appliance communications with the representatives is haphazard at best with a claim manager i will try american home warranty after the end of this service contract

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 21st, 2021

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Sharon Poon Wilmington, DE

I am very happy with the service that Choice Home Warranty provide. Basically they are pretty prompt but a part had to be ordered and it took a couple of days. We had two claims and were happy with the outcome.

2 years ago

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Art Bottorff Ava, IL

Turned in a claim for repair of my kitchen exhaust fan. They sent out a very nice and professional technician to investigate. He diagnosed a bad fan motor. I paid the tech the service fee per contract. Within minutes I received an email stating it was not covered. The contract clearly states that ceiling and exhaust fans are covered. Outrageous. I am awaiting a review by a claim specialist. If they continue to decline, I will pursue by other means. A couple months ago, they declined to replace my shot garage door opener as well. Not currently a big fan. Will see how they handle this claim.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 21st, 2021

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Stephanie Wallace Thomson, GA

Once I filed my claim, I received an email within 24 hrs within appt day and time. I've been with Choice since 2015. I'm very pleased with my warranty and will continue to do business with them

2 years ago Edited June 21, 2023

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Carolyn Orr Greensboro, NC

In this case, my request for service was filled promptly by a repairman who was readily available to do the job I needed. He was courteous, knowledgeable, and completed the repair quickly.

2 years ago

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Cindy Katy, TX

This is the first time that I have had to put in a claim. Service was impeccable. I needed a garbage disposal replaced. The plumber was very professional and friendly. Very impressed.

2 years ago

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Dan Newport News, VA

It is a very good service. Yet, there are improvements that could be made. I needed a new thermostat and I had one to be installed but was told it would cost an extra $150 if if they install my thermostat. Therefore I have to wait at least five days for them to obtain a much cheaper thermostat to install.

2 years ago

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Susan Levine Henderson, NV

I can't write why I like Choice Home Warranty I just joined. I guess the only thing I could say is the person who signed me up was very helpful & the price was really good & the service call price is good as well.

2 years ago

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Regina Lane Wichita, KS

When my fridge stopped working they sent out a technician at least four times had to wait almost a month for a part to come in I lost hundreds of dollars worth of food waiting this final time which would have been the fifth time they decided to replace my fridge with a gift card from Lowe's which they said would be within 30 days so I'm still stuck with a fridge that does not work and not able to keep food in it and have to eat out and spend hundreds of dollars on food they should give you your gift card immediately so that you can replace the broken appliance. I sent an email to them explaining that I would appreciate getting my gift card sooner than later which is an egift card and have not received a response back from them

2 years ago Edited January 10, 2024

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Kimber Kingsland, GA

Very prompt in getting a technician out to repair my garage door opener. The thing that I did not like was the automated computer voice that took my service request. I would have rather talk to a real human.

2 years ago

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JULIA M BAEZ BONILLA Queens, NY

JACOB IS A EXCELLENT SALE PERSON. JACOB WAS KNOWLEDGEABLE,PROFESSIONAL NOT ONLY SOLD ME 1 POLICY BUT FOR 2 HOMES,1 FOR 1 YR AND THE OTHER FOR A 3 YR. A GREAT ASSEST TO YOUR COMPANY. AMAZING.

2 years ago

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Yahoo Show Low, AZ

I really like the response time with Choice. They schedule as quickly as possible. Everybody I have talked with has been most courteous and helpful. I really appreciate that.

2 years ago

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Maria Ricksgers Melbourne, FL

So far so good on the service. Some of the technicians come way late and the jobs take a long time but I just moved into this place and it is a mess and this warranty has saved me a lot. I am so thankful for it and the jobs that have been done for me.

2 years ago

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Celpower Lutz, FL

Jeff was great, but a sales person nonetheless, called to sign up and then was pushed a 3 year term. When I gave in to that offer, he then wanted to push a 6 year term. I had an issue with the address on my policy and Jeff was very helpful in resolving that. Not shortly after I signed up (maybe next day) I was already receiving calls to sign up for home security system. Their sales people are very pushy and sometimes won't take no for an answer, even if they call you and you tell them you are driving and need to hear the GPS directions, they continue going.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Dec. 10th, 2021

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Kenneth Dunn Milton, FL

Got through to a contact person in less than five minute. My repair tech showed up very ext day from y call in. Tech ordered parts before he left my home,and was back next day to install them.

2 years ago

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Jennifer F Clermont, FL

Until this past week, Choice Home Warranty was the best idea and the best money I ever spent. My mind was at ease knowing that if a major appliance broke they were there when I needed them. I recommended so many clients to this company but now I have regrets. Customers are expected to justify why you need to have something fixed when it’s broken??? That’s the reason why I got the plan 6 years ago in the first place. So I am expected to justify this coming Monday so we shall see

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Dec. 10th, 2021

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Not too happy Phoenix, AZ

I find the fine print in Choice Home Warranty’s claims very easy for them to slip,out of a claim. I just had a claim denied and yet when I did my research they accept the wording they want o approve or deny a claim. When I google the definition of a word they used it was clearly in my favour however they still denied the claim. We are talking a $ 150.00 repair.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Dec. 10th, 2021

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HW Bridgewater, NJ

They are hit or miss. Sometimes they can respond quickly and have someone assess and help you solve the issue but other times I have had issues with them trying to get out of the coverage by saying the equipment wasn’t maintained and it wasn’t normal wear and tear. Also, one time parts were back ordered for so long to and only after 3 months did they finally approve replacement and cut a check for a certain amount.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 10th, 2021

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Bob Blue Springs, MO

Upon reporting the issue they picked the ball up and went straight to work on it. I reported my furnace had quit working late one evening and the next day it was fixed. Staying warm again !

2 years ago

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sheri shine Dallas, TX

The repair man arrived on time was very clean and very nice. He fixed my heater and told me the truth about what was wrong with it and yes I would definitely call him to come back and work on anything I have.

2 years ago Edited January 10, 2024

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Lily Chandler Orlando, FL

Jared L is great as always! - Quick and to the point. My clients are always happy with the home warranties as a closing gift. And the fact that it's a great deal is all the better! Thank you Jared. :)

2 years ago

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Denise E Sauls Houston, TX

Very unhappy with the way the company have handled my claim with my freezer. The company who has come out before replace new parts the freezer started cooling down like a refrigerator. I have lost too much meat . Choice Warranty does not offer replacement for lost food. From May up until now I am still losing meat. Some of Sears tech just come out and look at the freezer and say it's okay. Now the new company that has come out found ice has frozen up on the coils so this is a constant problem seemingly this problem be going on since the NEW PARTS HAVE BEEN REPLACED. I AM VERY DISAPPOINTED WITH CHOICE WARRANTY.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 10th, 2021

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Anna Lizama Orlando, FL

Very prompt initial response, but a week to find out what the resolution is. I'm taking into consideration the Thanksgiving holiday, but I wish I knew sooner if I need to look for a new washing machine, The Black Friday sales are passing me by. No washing machine for more than a week.

2 years ago

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Choice Show Low, AZ

Our first problem since buying this warranty. When called, the agents were very nice and cooperative. Have promised response from technician within 24 hours. Grateful for the help.

2 years ago

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Cenaire W Elgin, SC

The company representative was deligent about contacting me The customer representative was not very friendly and when I asked about policy exclusions his tone of voice was not pleasant, but he did help me save extra money and that was a plus for him. I would give additional feedback about Choice Home Warranty after using the service,

2 years ago

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Jean Marie Wolenski Indianapolis, IN

Daryl was wonderful. My furnace broke and I was freezing. He diagnosed the problem quickly. He needed to get a part, but he scheduled me for the next day. He was kind and informative.

2 years ago

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LMO Lebanon, OR

It was easy to sign up-I did it by phone. I just now had a claim and I am waiting to hear back from a contractor. I'm now hoping the response time is as good as the initial sign up.

2 years ago

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Carolyn Hunt Akron, OH

Love this warranty. They always deliver and I feel piece of mind. I have a warranty on almost everything and I can honestly say one service call a year covers the cost I pay.

2 years ago Edited January 29, 2024

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jhatle01 Charlotte, NC

Choice Home Warranty dispatches a service technician quickly to assess the problem. If they determine that a replacement is needed it can take an extended period of time (up to 30 days) to get a replacement or a payout. This is frustrating when you already have an appliance or system that is not working.

2 years ago

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Ernest Salerno Manahawkin, NJ

------------------------------------The four times that I have used them, I have been unsatisfied with the results. The first (7/2017) for my Maytag washer, took a long time to receive the service as the first company had a very poor rating of their services. The repair person ended up breaking a part in the machine. The second time (3/2018) for my hot water heater which took 10 days to get a repairman (a time limit violation of our contract) who then indicated the problem was due to my not draining the water yearly solely based on the noise the water heater made. They did finally send $200 to compensate me. Again too little to pay for a replacement unit. My third contact with choice (11/2019) was for the Maytag washer again. This time I was told it needed a bearing replacement. The repair was reportedly more expensive than a replacement so they had agreed to a $400. cash settlement but only sent me $299. There were no comparable washers for anything near that price. Three months later after my many phone calls and emails to you folks, I received another check for $100. The 4th request for a repair was in 11/21 for my GE Premium dishwasher. A Sears repairman came for my dishwasher. He could not fix it due to his company's policy of not working with copper plumbing which tends to easily leak. That repairman, as all others were friendly, knowledgeable and fast working, but unable to do the necessary repairs. I had requested a full refund from them back in July, 2016 when I initially took my 6-year policy and when I first learned from that they had no repairmen in my particular area of the southern part of Ocean County. They flatly refused my request stating that they would "find" someone to use from an established business to service my area. I

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 25th, 2021

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William Marianchuk Decatur, GA

This particular repair Took three different appointment times with different technicians. The first one never returned any calls. The second one was very unprofessional on the phone, and the third one Tim from tops to bottoms was excellent. My previous experience when I needed a repair was very negative. The technician came out to service my air conditioner. He gave me two options. I chose one of those options. He came back to the door in about 5 minutes to inform me that CHW would not authorize the repair. He was very deceptive. All he wanted was his $45 service call check. He knew they wouldn't authorize one of those to begin with. When I asked him to go ahead and put in some Freon, he said he couldn't do it now because I didn't use it first. If you ever use this company and you are asked do you want me to check for a leak or put in some Freon. Say Freon. If you asked to check for a leak, they won't do anything I request or $45. Overall I have found much more negative than positive with this company. I believe they have gotten much worse lately. I can say that because I have been a customer for seven years . I have decided not to renew my contract. Best regards, DR, William

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 22nd, 2021

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PJ Gipson Orlando, FL

Our sink disposal started leaking and stopped working. We filled a claim with choice warranty and waited for a reply. About a week later we got a reply from Choice and the next day acertified plumber called and said he would arrive the next day. He arrived early as requested and was VERY PROFESSIONAL.

3 years ago

Choice Home Warranty Reviews