Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Judy Rose

It took WEEKS for the refridgerator to finally receive approval for the repair. I lost a great amount of food and money for eating out while awaiting the repair.

1 year ago

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Verified Customer

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Bryan

Thay did take care of some repairs but at least 50% thay could not find someone in my area to do the work or it took way to long and we had pay for ways to compensate, like having to take closes to the langry mat

1 year ago

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Carol

Had to wait too long for service but the Pro Team is great. Pietro ordered a pump & will come on July 8th to install it.

1 year ago

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AbstracKt Entertainment

I was told that my plumber would arrive on the first of the month which has now been pushed back to the fifteenth. Very irritating to have to wait two more weeks for a shower that isn't burning me to death, but hey... what can you do at this point.

1 year ago

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Verified Customer

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Mike

Easy to file a claim. They came the same day, finished the job the same day. Very Happy with the service.

1 year ago

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Michael

Took a long time for the technician to make contact with CHW to get approval for repair. CHW needs to increase there staff.

1 year ago

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Meechel

They do not have a technician in my area ever! It takes them forever to respond to my question! They haven’t meant my claims! I am still waiting a month later to get water provided in my house! I wish I wouldn’t have paid a lot of money for this service!

1 year ago

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Verified Customer

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Lisa Funk

I wish I could give them a higher rating, but unfortunately, I haven't had the best of luck with Choice. Their call center is out of the country and they are horrible to work with.

1 year ago

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Verified Customer

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Kelly Porter

Horrible. You didn't even pay for all the cost of my fan when I pay you a monthly fee and an 85 dollar service charge. The fan was 150 and you paid 70. I had to pay the difference. That is not what I expected. Unexceptable.

1 year ago

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Verified Customer

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Shed Barber

Scheduled service call last week (Thursday ) for today. The AC has been out during record Heatwave with my Mother & Aunt (80+) stuck inside. Called Sears - said no record of the appt confirmed online. Told me to call Choice. Such a disappointment after renewing within the past 72hrs

1 year ago

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Verified Customer

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Robert Whitmer

My washer could not be fixed. So I'm suppose to get 343.00 dollars on a card at Lowe's in 30 days. Takes that long to get the card. So I have to be without a washer for a month because they Don't want to give their money up. By the way, can't get a washer that sheep.

1 year ago

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Jeffrey Foster

Good communication, fast service. Omar is a great business man and looking forward to doing more business with him.

1 year ago

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K Grosso

Cristian was very helpful and informative and answered all my questions. He was very thorough in his work.

1 year ago

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Verified Customer

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Alice Boone

The best warranty Company! Reasonable prices . My Ac went out they got on it ASAP. Thanks CHOICE HOME WARRANTY

1 year ago

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George

it was going to take 2 weeks to get my air conditioning repaired in 100 degree days in Texas. we are also elders. That was terrible service time. Unacceptable. i would like a refund of balance of my contract. Was called in on June 21, 2024 said would repair on July 5,2024.

1 year ago

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Verified Customer

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Cherry Park

This is a great company. They get someone out to take car of the problem. You don't wait days before someone comes.

1 year ago

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Verified Customer

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Charles

When the company they hire does not fix the problem and company leave it up to to contact choice to get the repair fix and you still waiting on both companies to respond. It stinks when you have to do their job.

1 year ago

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Verified Customer

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Gary

Worst experience I have ever had. Job still hasn’t been completed and Choice Homes doesn’t seem to want to help Paid my service fee and the company declined to do the job. Was told a new company would be given the job and I would not be charged a new service fee I don’t believe it. It’s been over 3 weeks

1 year ago

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Verified Customer

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Dottie

Takes entirely too long to fix problems was without air conditioner from 6/13-6/25 innextreme temps. No hotel money no where to go. Then made me pay 354.00 for charges they wouldn't cover. Ridiculous. No discount or nothing

1 year ago

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Verified Customer

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Michael Jackson Jr

Very misleading company. They state they cover a list of things in your home but when you submit a claim they don't approve the claim stating they don't cover it. Very frustrating and not worth paying a monthly fee if your company not going to fix things that you say you cover.

1 year ago

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Verified Customer

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James

I found the coverage of this service to be very limited. Although I had a long term contract, I wouldn't renew it. Overall, I was disappointed with the service and wouldn't use them again.

1 year ago

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Verified Customer

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Melissa

I had a frustrating experience with Home Choice Warranty when my refrigerator wasn't cooling. The technician they sent couldn't do the work because he doesn't work on closed systems and couldn't add Freon. Now I have to wait another week for a different technician. Disappointing service.

1 year ago

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Verified Customer

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Mary

Most of the time, the contractors don't show up or claim they can't do the job, despite being sent by the company. It's frustrating dealing with this unreliable service.

1 year ago

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Verified Customer

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Ed DiNapoli

No payment after claim was agreed. Filed claim with an paid and active policy. Said they would send me a check for the claim on dishwasher that was covered under the policy. I was unhappy with the settlement and canceled the policy after the agreement pay the claim. They refused to process the check. This is Fraud

1 year ago

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Verified Customer

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Basem

I've had multiple frustrating experiences with this company. They only offer one option for service, which led me to cancel appointments. Technicians failed to show up or complete jobs, leaving me without a working dryer and dishwasher. Communication was lacking, and I was left feeling dissatisfied with their service.

1 year ago

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Verified Customer

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Ray

The air conditioner had a problem, but the company resolved it in about 2 weeks. Overall, great service.

1 year ago

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Verified Customer

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Bulus

I was disappointed with the slow response time and service from the company. When our heater wasn't working, it took a week to get a technician, leaving us in the cold. I won't be renewing my coverage with them.

1 year ago

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Verified Customer

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Suzanne

I had a terrible experience trying to get my refrigerator fixed. After promising to fix it, the service never showed up or called back. It took over 3 weeks for them to inform me they couldn't fix it, with no communication in between. The whole process was a nightmare, with horrible service and communication from the start.

1 year ago

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Verified Customer

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Abbie

Like the service man very much but wish Choice Home Warrenty had representatives to talk to. Every thing is too automated.

1 year ago

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Verified Customer

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gale anderson

I have 2 claims. Refrigerator seems to be fixed after 3 service calls. Ice maker is still not working after 3 service calls.

1 year ago

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Verified Customer

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Daniel Fossee

1 year ago

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Jake Benton

Choice is way too slow to respond. Obviously, they want their customers to get impatient, pay for it so they can turn the claim down. Terrible correspondence!

1 year ago Edited June 20, 2024

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Verified Customer

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Barbara Vogel

I have used Choice three times. Each time the repairman was friendly, professional and proficient. No regrets.

1 year ago

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Verified Customer

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Lavada

I've had mixed experiences with their service. While they kept in touch and informed me about my claim, finding a technician for a minor fix has been challenging. They provided financial assistance for a microwave instead of replacing it, and they did replace a dishwasher tray. Overall, communication was good, but I wish repairs were quicker.

1 year ago Edited June 18, 2024

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Verified Customer

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Steve and Debi Mohler

Coverage is great, but my premium went up $20 per month with no warning. Shouldn’t you notify customers of a rate increase?

1 year ago

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Verified Customer

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Kathie K

It's almost like not having any type of warranty since nothing seems to be covered. I had a pool issue and of course what my issue was, wasn't covered. I was also given back information by TWO and so my repair wasn't covered and my customer service rep was rude. Come renewal, I definitely will not be renewing.

1 year ago

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Verified Customer

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David Perez

Besides having to wait a week for something to be done the job went well. I had to also pay out a lot so what did insurance cover give me break down.

1 year ago

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Verified Customer

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FSRef1

I've been trying to contact a rep at Choice for 2 weeks now and all I can do is leave a call back number. I've left 4 call backs and not one has been returned. This is on an outstanding claim that is over 3 months old. I'm very unhappy with the service

1 year ago

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Verified Customer

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June Taveras

He was professional and courteous. The company had my address wrong and he didn't stop until he found our home

1 year ago

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Verified Customer

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Fred Annis

We have yet to hear about our claims. We are patient, however this is starting to take too long to process. Please help!

1 year ago

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Verified Customer

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William Bernath

Technician was friendly, professional and efficient. Only disappointment was the amount of time - 3 days - to get one to the house.

1 year ago

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Verified Customer

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Paid Reviewer

Even though my first claim was rejected, still I love this company. Their speed of scheduling is awesome.

1 year ago

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Verified Customer

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Koko Vic

Outstanding service for my home warranty. Great 👍respond and very stratification for my home appliance warranty.

1 year ago

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Verified Customer

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Rugumanya Murama

I loved working with you the service was amazing. I would recommend my friend and family again and again.

1 year ago

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Verified Customer

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Ykeca McCandless

Very satisfied with Choice thus far…I put in a service request and the technician came in a timely fashion.

1 year ago

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Verified Customer

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Raj

Ease of booking claims, appointment availability was prompt. Service was done on schedule. Overall positive experience

1 year ago

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Verified Customer

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Lisa Shannon

We had a garage door that needed fixed and the guy who came was wonderful, professional and thorough.

1 year ago

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Verified Customer

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francis lucas

They make it difficult for repairs to get done in a timely manner and do not cover things that they have listed to be covered.. it takes weeks for claims to be completed or even for someone to look at it.

1 year ago

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Verified Customer

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Christel Flynn

The timely response in a time of need is always most important. Service Contractors professional possession

1 year ago

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Verified Customer

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Claudia Vizcarra

Even though the technician sent by Choice stated that the issue with my dishwasher was due to normal wear and tear , and the policy states Al parts and components covered, Choice denied the claim. I appealed and the specialist denied again despite we provided the technician’s report specifying the fault was due to normal tear and wear.

1 year ago

Choice Home Warranty Reviews