Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Verified Customer

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Vanessa Copeland

The technician was on time he did his job quickly and cleaned up and then I appreciate it

10 months ago

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Paul

Prompt response and scheduling. My first time using the warranty and was very satisfied.

11 months ago

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Darlene

I love this insurance company. They are so good at getting my claims done quickly and on top

11 months ago

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Wilma

The technicians came in a timely manner, they were very trustworthy and knew their jobs

11 months ago

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Eddie

Great service and awesome work!!They took care of my problem in a timely manner!!

11 months ago

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Shannah George

It took two months to finally get the problem resolved with my water heater. Grateful that it’s finally done, but shouldn’t have taken that long.

11 months ago

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Satisfied

Excellent coverage on all appliances, a/c and heating system for a reasonable amount covering parts and labor.

11 months ago

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Richard Moore

The company Service Pro was telling how they can’t fix my problem! It’s a new refrigerator little over two years!! My opinion is they don’t want to deal with the problem!!!

11 months ago

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Segis Estrada

Great Service Warranty! Fast response and good Appliance Technicians with Excellent Experience!

11 months ago

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Jesus Kahwati

Excelent service I liked when I called for the problem they fixed fats thank you

11 months ago

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Leslie Ewald

I liked that the tech was able to come so quickly. He fixed our problem very nicely.

11 months ago

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Freida SMITH

The service technician came. He was professional and solved the problem very quickly.

11 months ago

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Rubi

Plumber was respectful of my time, he was done with the job in time for me to get back to work.

11 months ago

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Shuna Li

They did nothing and asked me resubmit the new request , day before I want to reschedule the appointment and didn’t work, before the coming I tried to cancel the service and didn’t work.

11 months ago

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Jason

The absolute worst company for service. It took 6 months to fix my washing machine. The company assigned an incompetent service provider and resisted changing to a new provider.

11 months ago

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Patricia

Made a claim for a plumber and he was here the next day. That is what I call service.

11 months ago

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Conley Hobbie

Great company uuu yuy yyu iii ooo bbb vv. C c vvb hgg uuijjj hhh SaaS hffd juiy trrf bmmkj bbggg

11 months ago

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Cynthia

They provide excellent service providers. The Sears serviceman put out a fire in my gas boiler that saved my life

2 weeks ago

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Kim

2 weeks ago

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Harry Johnson

It was a mistake choosing this company..

1 month ago

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Jimmy

Look it up ! Account number 474064575 horrible!

1 month ago

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Michael Jancoski

Didn't cover shit, you sent out the 2 hacks

1 month ago

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N

Refrigerator went bad over a month still not fixed

1 month ago

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Martha Walker

Not getting things done that are covered

1 month ago

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Jerry

Our local rep and her team were very helpful in getting our claim processed. Communication and follow-up were great!

3 months ago

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Kurt

Disillusioned with my previous provider.Absolutely pleased..so far....very speedy service..competant tech.

3 months ago

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Rich

The tech was great but your people made it difficult for him to get approval because your person initially taking my info entered it incorrectly.

3 months ago

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Loretta

Choice Home Warranty was quick to have someone come to my home. I didn’t have to wait weeks for someone to come out.

3 months ago

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Nellie Livingston

I bought Choice Home Warranty because they called and gave me a good price. However when I had my claim, a hot water tank leave, I never saw nor heard from a plumber for 3 days. To me that's not very good service. They've got to get better or I may have to change companies again.

3 months ago

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Christopher

Had good experience with them but not too sure now. My fridge has not been working for a month now ... spoilt food have has to be thrown out, major inconvenience.

3 months ago

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Linda

I want to cancel my policy. I had a simple garage door claim and instead of saving me money it cost me almost $400. I could have paid that repair bill up fr9nt and not had my car in prison behind my garage. My policy # 2863888161. Thank you.

3 months ago

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Cabell

It was recommended to me by a friend. We have only had to call Choice once, since it is a new house.

3 months ago

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Cynthia

Prompt response unfortunately issue was not addressed by first or second inspection Issue has not been resolved never heard back from your company

3 months ago

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Shamsul Alam

I have been a customer since January 2023. My refrigerator is not working properly. I paid $75 to the technician on September 19, 2025. Today, 9-22-2025, the Case Manager offered to buy out $818.00 and refused to repair my refrigerator. A similar type refrigerator at COSTCO is $2,550+tax. Case Managers Ms. Nevada R. refuse to fix my refrigerator.

6 months ago

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Jon Lemon

I've had multiple high dollars system (AC, hot water heater, stove exhaust) claims rejected for one reason or another. Seems like CHW looks for an reason to reject a claim. There is always something in the fine print CHW points to for the rejection. Buyer beware of CHW.

6 months ago

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Michelle Owens

Their definition of replacement is not fair market value. They offer less than half of the value of a replacement of any kind. You would basically have to buy a used appliance from eBay or a junkyard for the replacement price they offer you.

6 months ago

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Best Decision

The original sale was unpressured. The negotion prosess gave me choices. They worked with me. The best home warranty choice I ever made.

7 months ago

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Jim Franklin

When I signed up with Choice, I had an existing A/C issue; the salesperson said - NO problem. Within 3 or 4 hours after you've registered, we will get someone right out to take care of the issue. Filed a claim this morning (day after registration) and was declined - oh - you can't file a claim until 30 days after your sign up. Total bull. ZERO points, my opinion.

7 months ago

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Stephanie Wilson

Paid in advance for a year policy. $956. Put in plumbing claim. They sent an unlicensed plumber to my home. (They later admitted to this) I tried the remaining 9 months of my policy and was told my refund would be $1. So, if you pay monthly, you don’t lose $700. Moral of the story. Just don’t and if you do, do not pay a year in advance. This is shortened version.

7 months ago

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Angela Lewin

This company is the worst. Please don’t send them a dime. They will take your money and not help you one bit when something breaks. They will say it broke because of something you did or it was a preexisting issue or anything to not pay. And if you do happen to get lucky and get some money when something, it will be less than half the amount you need to replace what broke. Please don’t sign up with Choice.

7 months ago

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Marguerite J. Campbell

Choice Home really came through for me. The technician they sent was on time, very knowledgeable, quick, and saved me over $4,000.

8 months ago

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Verified Customer

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Bradley

It is one terrible company. I’ve had a claim on a washing machine since April 30. They’ve been here six times and having correct the washing machine so I asked them where were they gonna do and they just gave me the runaround. This is a terrible coming and veterans recommended this company

8 months ago

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Edwina Mallory-Caldwell

I've been pleased with the service that I have received from the repair companies that have been sent to provide me service.

1 year ago

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Karim

Excellent customer service great coverage and affordable. They have saved me over 20,000 dollars in repairs

1 year ago

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Verified Customer

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Ernie Montana

Great process and convenient to schedule our needed service for our refrigerator. Fixed fist time and holding strong

1 year ago

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Carmen

Because, I heard my friends talk about the cost for certain jobs needing to be done and the out of pocket cost

1 year ago Edited January 5, 2026

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Verified Customer

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Bob

Great pricing for seniors and really fast response. Must better than our former company. They do as they promise!

1 year ago

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Daniel

The contractor you sent for my water heater replacement was a con artist at best. He switched to a cheaper water heater than was agreed upon, Charged me several hundreds of dollars for services not performed and then never gave me a paid receipt or warranty information so I have no warranty if it breaks and would not return my phone calls

1 year ago

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Verified Customer

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Tracy

Services responses/repairs were accomplished in a reasonable amount of time. Technicians work with your schedule.

1 year ago

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Coleman Knox

Good response time, contractors are always professional and perform their job well. Easy to request service when there is a issue.

1 year ago

Choice Home Warranty Reviews