Choice Home Warranty: Read 46,192 User Reviews From Real Homeowners

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anonymous

Terrible service, rude CSAs, difficult process.

3 years ago Edited September 15, 2022

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BRIAN LEWIS Rosedale, MD

I have been waiting for my claim to be fulfilled for over a MONTH! The customer representatives read from a prepared statement and don't have ANY answers. HORRIBLE way to do business. Not to mention my monthly fee and deductible went up without any notice.

3 years ago

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Leslie Williams West Jordan, UT

Don't back up what salesmen promises also claims person inspike with DaQuon was rude and demeaning. Told me i shouldnt have listened ro the salespeople sonit was my fault that my claim was denied. Rude and condescending to me. s

3 years ago

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Jennifer Allen Midlothian, VA

I put in a order for a check for my refrigerator and they told me it would take 7010 business taste a month.. And then when I called the customer service guy was like there's nothing I can do about it. I asked to speak to a manager and The guy told me there was no manager and there was nothing he could do

3 years ago

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Taylor Birmingham, AL

My refrigerator went out and they are in process of replacing my refrigerator now. I'll recommend them to anybody.

3 years ago

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Janet Webb Pahrump, NV

They have always sent someone right away to take care of the problem. We have contacted them 3 times.

3 years ago

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Joan Eastland Belvidere, IL

My air conditioner wasn't working very well. I called and someone came out the next day and fixed it right on the spot

3 years ago

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HERBERT ZERDEN Largo, FL

Some contractors very good some not. Good workers fixed it. Bad workers waste of time and had to be replace but CHOICE was good on replacing them.

3 years ago

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Albert Villa Pahrump, NV

SO FAR THE SERVICE HAS BEEN ACCEPTABLE BUT TOO LONG FOR THE REPAIR PEOPLE TO RESPOND HAS TO WAIT TOOMANY DAYS FOR REPAIRS

3 years ago

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Barbara A Holland Winter Park, FL

Quick service. Overall good service. Did not give me enougj money to buy a good washer so had to settle for the low end model.

3 years ago Edited January 10, 2024

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Roy Bradbrook East Quogue, NY

Limited but so far good service. Response was fast and helpful and technician was very good and cleared the plumbing problem

3 years ago

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Sid Shavor Lubbock, TX

The advertising that caused me to purchase said nothing about you had to pay a year in advance to get a free month. I did not get a free month because of a misleading ad.

3 years ago

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Melissa Lavner Massapequa, NY

3 different claims, no follow up, appointments weren't confirmed waiting over 2 weeks for AC to still be fixed, still have an opened claim on my stove, and they refused to pay for my furnace to be fixed. Absolutely terrible service, cannot speak to anyone more than once, no one shares their contact I fo. Sulervisors never call back or follow up.

3 years ago

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Louie Marchica Merritt Island, FL

Recently I had them service my washer and they sent an appropriate service provider who did a good job.

3 years ago

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Keith Speak Las Vegas, NV

Price and timely response to repairs. In our case problems we handled very efficiently and with good outcomes.

3 years ago

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Charles William Gibbs

Timely and Responsive when my AC kicked the bucket.

3 years ago Edited January 10, 2024

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Michelle Sherman Knoxville, TN

We have had several issues with long delays and things not being fixed when they were approved to be repaired. We also had two issues that weren't deemed "normal wear and tear" despite that being inexplicable.

3 years ago

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Brendan & Nadya Saint Augustine, FL

I've only used my warranty one time to rekey my house. I didn't have any issues with getting someone to come out.

3 years ago

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Leah Chicago, IL

My most recent experience was for my basement. I contacted them and they arranged for a plumber to come out.

3 years ago

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Diane Caddo Mills, TX

Usually I call in a claim and they are very quick to respond to it and get somebody to come out and help me with my problem.

3 years ago

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Christopher Las Vegas, NV

They are really responsive. Everything's gone well, the only problem I had was one of my service calls the technician wasn't great.

3 years ago

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Daliaha Cape Coral, FL

Last time I used my warranty my water pool pump went out and I called choice home warranty and they took care of it.

3 years ago

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Ronald Rhome, TX

My air conditioner went out and they got back to me very quickly after I reported it. Within a day they scheduled the repair guy.

3 years ago

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Pam Adams Henderson, NV

They have always fixed my problems. Only during the COVID lockdown did I have an issue. They remedied it eventually.

3 years ago

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Harvey Speiden Wood Dale, IL

We've had to use the warranty twice now, and were very happy with the response and knowledge of the serviceman

3 years ago

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Debra Rogers Hurricane, UT

AC fan stopped working. Contacted Choice Home Warranty, they had a service company to repair it in a timely manner.

3 years ago

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Raeshawnda Suffolk, VA

Always there when I need them. The price is a great value and the deductible is low if you have a claim.

3 years ago

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Jeffrey Morgan Powell Rancho Mirage, CA

They have been ethical and have'nt tried to avoid responsibility compared to other providers.so far.

3 years ago

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Arnie Lifland Englishtown, NJ

On several occasions they have sent technicians that have saved us money and repaired our applisnves

3 years ago

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Tiffany Denny Derby, KS

Tracy P went above and beyond to help us when our AC went out during the extreme heat!! She is great!!!

3 years ago

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Andrea Suggs Olive Branch, MS

The ease of filing a claim. The response time and the customer service. They're always courteous and polite.

3 years ago

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Telma Murcia Pacific Palisades, CA

The constant nagging to get feedback for Choice Home Warranty is very annoying, but the electrician they provided was very good.

3 years ago

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Doris Briggs

I had mixed experiences with customer service. Sometimes, the representatives don't go the extra mile, especially for longtime customers, which is disappointing. However, I had one great experience when I needed help, though I faced issues with the initial repair that required multiple follow-ups. Overall, there's room for improvement.

3 years ago Edited January 10, 2024

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Elaine Danville, KY

It took 6 weeks for them to cut a check for a 22 year old Air conditioner. They were informed we are senior citizens. 90 degree heat in Kentucky. They were quick to get my money, but, very slow on getting their job done.

3 years ago

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Lisa M Waddell Brentwood, TN

They are difficult to reach to talk to a live person. I had a service provider refuse to come back to finish a job because the warranty company owed them over $20,000 for their services.

3 years ago

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James burrell Riverview, FL

Everything was an issue , had to call out numerous times for the same repairs. Things not covered because we'd have to wait for a waterline break 3-4 days. So we did it ourselves and then wouldn't accept the repaired work. Horrible warranty company

3 years ago

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Anonymous Gainesville, TX

They denied a claim In our correspondence. I had a stopped up drain in my house and choice home warranty sent out four different plumbers and they were not able to fix it. Reimbursement was not helpful.

3 years ago

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Avery Kissimmee, FL

They always try to help and if an issue with who originally came they send back up. Always positive results

3 years ago

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Donna Summerville, SC

I have had CHOICE HOME WARRANTY in three homes. It is one of the best purchases I've ever made! Great company.

3 years ago

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Jimmie Richey Owasso, OK

They are quick to move on claims and the contractors that are sent out have been knowledgeable and efficient!

3 years ago

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susan thomas Henderson, NV

After speaking to the gentleman who was reviewing my case. He stepped up and got a company out quickly.

3 years ago

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P. Frank Potomac, MD

The last repair was scheduled for over a wweek, nowever the technician called within thre days and completed the repair satisfactory in three days.

3 years ago

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Ursula Mather North Port, FL

The plumber can on time and fixed the toilet without any problems he cleaned up everything was fixed in a timely manner

3 years ago

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Michael Braddock Mobile, AL

They are fast on getting your service scheduled but can work on fast response time. Some situations require next day attending to.

3 years ago

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Norman Cutway York, SC

What I was told at the beginning when I filed that claim they said they would do something and then they said no they were only cover nothing I'm done with it

3 years ago

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Tiffany Hill Osceola, AR

I've been on the warranty list for my air conditioner for about 2 months I know may be longer, and still haven't gotten it fixed. I called after a month and they said I was still on the list. I'm not understanding what's the hold up

3 years ago

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Maria Norvell Austin, TX

For now a month they give me a claim about my air conditioner repair and to this day they have done nothing about it. You think I would do business again with you I am fixing to cancel my policy with Choice and try to find a lawyer to see what I can do for way Choice has tread me.

3 years ago

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Kelly Cahill Pittsburgh, PA

Poor customer service, does not return calls, gives customers run around with claim status, told me they could not find a local provider & to locate my own & will get reimbursed with lots of stipulations.. um still waiting on service call reimbursement. Reported to BBB & surgeons general office & they canceled my policy! Total scam!

3 years ago

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Emily Ann Desauguste Springfield, MO

I have to speak with a case manager, but the soonest I can get in is over a week and a half away. This is not fast service. I am frustrated. This is my kitchen stove broken. I have four kids I need to provide food for.

3 years ago

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Fred Hueston Melbourne, FL

very confusing communication between technician,choice and client. Technician said we needed a full replacement of our a/c and choice approved only replacement of the compressor. Communication breakdown somewhere.

3 years ago

Choice Home Warranty Reviews