Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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John Bolivar, MO

The service techs are great. And the scheduling is OK (could have better response time for appointments). Al in all, I am satisfied.

2 years ago

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Yesenia Marquez Phoenix, AZ

Great customer service. A/C Company was right on time and let us know everything that was being done.

2 years ago Edited November 3, 2023

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James Mathis

Called put in my claim in… my repairmen set up my appointment and it was done… appreciate the timely matter…

2 years ago

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Stacie Ponchatoula, LA

They helped me get a repair on my stove/oven. And it was fast. I had to pay just the 85.00 service fee.

2 years ago

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Randy Jones Houston, TX

Although you may have to hassle with the company over approval for repairs and replacement of household items, in the end, it probably saves money.

2 years ago

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Kimberly Lewis Bessemer, AL

To even be considered in this category is utterly ridiculous. Have you even looked at their twitter feed???? They are liars, dishonest, unscrupulous and downright predatory. They deny any claim by putting words in the mouths of their contractors. I would not renew with them for fee.

2 years ago Edited October 9, 2023

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Dave Decker San Luis Obispo, CA

Very fast and efficient service. Technician diagnosed the problem and had it fixed in about 10 minutes. Awesome!

2 years ago

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Carl Jones Palm Coast, FL

I liked the price and their reviews were better than the alternative. I had the alternative for over five years, no issue until you file a claim, just like Choice. Once you file a claim everything changes, slow rolling and canned responses. Not amazing!

2 years ago

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Jeff Lynn Tampa, FL

Have been pleased with the results. Have had small delays in parts being ordered but that’s expected.

2 years ago

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Carmen Lawrence, NJ

I submitted three claims and the only one it’s taken care of. The other two I never heard from them. I called them and I had to get my own person to repair my issues. I would never recommend this company. And I have to deal with them for nothing for the half years. I’m ready to call. Better business bureau.

2 years ago

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Diane Hagensick Summerville, SC

It took them 2 1/2 weeks to fix my HVAC in the heat of a southern summer. The repair lasted 6 days and HVAC quit again. I had to pay the co-pay again even though it was less than a week from the initial repair. The only good thing was it only took 4 days to get the repair the 2nd time around.

2 years ago

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Alaleh Arjmand

Choice decided I need a new unit. I got an offer for Lowe’s gift card ! I accepted since I didn’t get any other options. Then, it said card arrives in 30 days. I called customer service to ask Why 30 days ? Why only Lowe’s? Why not another option They said I’ll get a call back I never did !!! Not amazing

2 years ago

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Faye Fulton Las Vegas, NV

I would not recommend them in any capacity. They are shady and lie. They blame other people and then ask you to write reviews and say, "we work together so you can put both of our names down" yet neither of the people fixed my busted pipes. I am disgusted with their lack of integrity.

2 years ago

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Margie Armijo El Paso, TX

I’m one satisfied customer. Whenever I’ve called I have always received good service. Thank you .

2 years ago

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Arvella Hill Tulsa, OK

I am still waiting for repairs to be finished on my dishwasher and refrigerator by the last repairman.

2 years ago

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Kristin Round Lake, IL

I don’t like how my home warranty increased AGAiN in August without any notice.’getting to be too expensive when a lot of things are not covered.

2 years ago

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Erika Carr North Las Vegas, NV

Service is average at best. Sales people hound you and push deals and then nothing is ever approved. Most likely will not be signing up again. It's a racket.

2 years ago

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Craig Smith Los Angeles, CA

Hard to get an agent on the phone and when you do they put you on hold to get answers. We have been waiting many weeks for a check to use to buy a new refrigerator. This issue started months ago.

2 years ago

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david loman Port Saint Lucie, FL

For the price of the service calls, it was worth it some of their texts. I did not agree with but overall I would give them a four.

2 years ago

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Marie McKinnon Las Vegas, NV

It’s nice having a home warranty, but in my experience, with the vendors, and/or companies you guys send out, it’s been hit and miss… Mostly miss.

2 years ago

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Angela

Whenever I call, the job is always done in the time. Each time has been positive. So I never had a bad experience.

2 years ago

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Anonymous

Their price was good. I've had three warranty claims and they've all been satisfactorily taken care of.

2 years ago

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Betty

I've only used my warranty once when I needed it for an A/C repair, but even in this heat I was able to get a repairman out pretty quickly.

2 years ago

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Rhonda

The hot water heater went out and I had to use the warranty. They replaced it with a brand new upscale hot water heater and it is very nice.

2 years ago

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Anonymous

I used my warranty on Monday for a dryer duct issue and it was resolved. I'm very pleased with the company that we used.

2 years ago

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Kathy

They didn't fix our broken appliance and they're very difficult to deal with. There was no one to talk to and then when you did talk to them they refused to answer your questions. Basically they were a terrible company. I think they're a scam.

2 years ago

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Richard

They usually been alright as far as the verbal communications. My air conditioning went out and I got a lot of stories about this and that and I was not pleased with the experience at all. I won't recommend them.

2 years ago

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Larry

I've been trying to get my central air fixed for a month and it's still not fixed. Why don't they do something? If the company they're working with ain't gonna fix my air, why don't they get another company out here and fix my air?

2 years ago

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Robert Migliorini Lancaster, SC

The tech person did a great job. I did not like that Choice charged me $850 with an explanation of what the charges were for

2 years ago

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Erica M

My Customer Service Rep was very supportive and helpful. She understood my challenge and was amenable to assist.

2 years ago

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Mohamed Reedley, CA

2 years ago Edited September 22, 2023

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Danny Bretthorst Kansas City, MO

What they tell you to sell you you find isn’t true if you have an issue. Most things aren’t covered. Took over a month to get my fridge repaired and still had to pay some out of pocket for uncovered parts. Dont waste your money, time and frustration!

2 years ago

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Steven Phillips Vidor, TX

No company in my area in the network. Was told I could go out on my own and then send in a reimbursement. The email that I received was not very clear on the process. Once I clicked on reimbursement, I seen I missed steps that made me forfeit and money back.

2 years ago

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Roza Sargsyan Riverview, FL

They use faulty vendors that do not diagnose properly and then they deny your claim. When you appeal and show proof of a reputable company's invoice and assessment they continue to deny it.

2 years ago

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Rachit Hoffman Estates, IL

I did not have a working fridge for over a month. Even now I do not have a working ice maker and water dispenser after 10 technicians visiting and wasting my time for the past 50 days. All I ever get from CHW is that we have authorised the claim and the technician needs to fix it - talk to him

2 years ago

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DeShaunté Upchurch Columbus, OH

I have so far only had to utilize my Home Warranty once. I can honestly I wish I would have made the call sooner.

2 years ago

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Carolyn Thompson Houston, TX

Choice Home Warranty has been a great purchase for my home. I receive fast and efficient service on every call!

2 years ago

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Ryan Spring, TX

The technician was very friendly and helpful. Even though we had some delay, I was made aware of the status.

2 years ago

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Stephanie Canton, MS

Does not pay what was promised. Will not pay for 30 days So I have been without a dishwasher for 50 days. They offer you an amount for your appliances and you can’t replace it with the cheapest brand So this company does not do what they say

2 years ago

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Kimberly Plainview, TX

2 years ago Edited January 10, 2024

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Taj

It’s been almost a month and I am still trying to get my microwave fixed. If you ask for a supervisor they always come up with an excuse and tell you the supervisor will tell you the same thing. Meanwhile I haven’t had not one successful conversation with any of the reps. I’m considering changing companies.

2 years ago

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Tareq Peachtree Corners, GA

Very responsive . Choice worked with me on every case and never disappointed me for the past 6 years .

2 years ago

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Daniel

They were very prompt in answering our call and the service was very prompt, so we're very happy with it.

2 years ago

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Kenneth

We had a leak in our shower and I emailed them and turned it in and they got somebody over the same day.

2 years ago

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James

Everything is fast and I was very satisfied. I've had two issues so far: dishwasher leaking and a leaky faucet.

2 years ago

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Hanho

I used the warranty for the plumbing and the response was fast enough. But it wasn't easy to contact a live person.

2 years ago

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eric buyes Orlando, FL

fast turnaround on claims. qualified professionals. Claims open until job is finished. SAVING MONEY AND STRESS

2 years ago

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Pals Palaniappan Suwanee, GA

Service is good and easy to schedule.Service is good and easy to scheduleService is good and easy to schedule

2 years ago

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Reginald Young Norcross, GA

I had a A/C problem during the worst time... I had to contact choice. Because they made me wait more that 2 days to respond we had to take matters in our own hand.. I called a local tech to repair our unit. Sad but if you have a real problem, you may need to make another choice. That what Choice means. Make another.

2 years ago

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Richard Corpus Christi, TX

I had an emergency my AC outside unit went out had to call the nearest AC company to replace the fan motor and coil. It was a Sunday afternoon and my wife is sick she couldn’t stand the heat. Will Choice Home Warranty cover the repair?

2 years ago

Choice Home Warranty Reviews