Choice Home Warranty: Read 42,071 User Reviews From Real Homeowners

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Kenneth Contreras Purcell, OK

Has been sporadic in getting work done. But with diligence, have found satisfaction of service. Have had some work completed but sometimes takes over a week to gain permission or willingness for them to pay for finishing jobs.

3 years ago

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Sunil Reddy New Hartford, CT

It worked for me. When no technicians from choice warranty are able take my request, choice warranty asked me look for my own technician to fix my heating issue. If the repair is covered under warranty they would reimburse the cost. Technician was able to submit diagnostic and got decision less than 10min. It was smooth transaction.

3 years ago

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George Kostakis Madison, AL

Happy with the Service sent;however,it took 15 days for Choice Warranty to have a tech come to the house in the city of Madison AL.There was no Heat hvac in 17 degrees weather & 57 degrees in the house as Grandparents we considered an emergency. Choice to have more priority with it's choice of Techs.

3 years ago

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Patty Leonard Shippensburg, PA

I have not used the service yet but was asked to write a review. My call to customer service to learn what services were offered was very uncomfortable. The sales person repeatedly read from the same script and didn’t appear to be able to speak off script. Each time he would end his phrase he would repeat “and let’s get you signed up today”. I told him to stop and that he was being too pushy. I wanted questions answered and he just continued the script. I am trying the service based on the reviews and coverage. The sales people need to relax and work with a possible customer, not force you into buying.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Mar. 8th, 2021

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lou dewitt Pinellas Park, FL

Jason did an excellent job of setting me up with a policy that made sense for my situation. When I have an opportunity to utilize this policy to make repairs to my home, I will re-evaluate my review to reflect the service that I receive. My experience so far leads me to expect that a 5 star review will be deserved.

3 years ago

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Stan Allen Granbury, TX

Fast great service, the electrician was very competent, and honest. The only thing worth noting was the contractor took only cash or check no debit or credit cards. Very impressed for the first time to use choice.

3 years ago

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Jerry Thompson Chicago, IL

First time the Furnace guy came Quickly bit the Refrigerator guy never showed or call saying that he wouldn't make called another technician but the reimbursement app wouldn't let me enter another company for the technician to enter his findings not good at all its costing me 265 dollars to get it fixed

3 years ago

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William Leon Ocala, FL

I like the ease in which it is to communicate directly with Choice. They were able to get me fast service with a job well done. I would recommend this company to anyone that is looking for protection of their appliances.

3 years ago Edited September 14, 2021

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Cindy Strouse Aurora, IL

It's frustrating when you call on a weekend due to a broken hot water heater and it takes until monday to send a tech. When the tech comes out, he only takes pictures to submit back to the warranty company. Then they have to order the tank and come back to replace, ultimately i've been out of hot water for 4 days. No showering, washing dishes, washing clothes, everything is impacted. If they could have sent a tech on Sat or Sun to do the evaluation call, it could have sped the entire process up. Not thrilled with this experience.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 4th, 2021

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Landell Jones Riverdale, GA

Very good and quick service. They sent a knowledge and professional contractor to diagnose my issue and choice quickly honored the repair. I will definitely recommend Choice Home Warranty to anyone who owns a home

3 years ago

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thomas c delashmutt Ankeny, IA

I was told my repair would not be covered because I did not click the proper button. I was informed that I should find a technician to fix my problem and submit the invoice to Choice. I did find one and then a new garbage disposal was installed and the next day was informed by you that you were sending a tech to fix my problem .

3 years ago

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michael aguirre Box Elder, SD

Doing business with your agent Adrian, was a great pleasure. He handled everything in a very professional way. He answered all my questions and concerns, and is a credit to his profession.

3 years ago

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Tonya L Dorsey-Dews ,

I have been with Choice Home Warranty for a number of years. When speaking with others about their home warranty services, make me want to shop around. I dislike the wait for approval then the wait for parts. Last year I had to have my hot water heater replaced. Choice did not cover the entire replacement and the company the sent out did not put the pan underneath the hot water heater. They were suppose to come back but they never did. Another time I did a claim and the person smelled liked they had been drinking and he couldn't find a problem. So I had to call another company and they figured out that it was thermostat. And Choice did not extend any help with the other service call.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 25th, 2021

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Google User San Antonio, TX

I love it. I've been a customer fr years now. And I just renewed for 3 more years. This company is extremely affordable and reliable.. There always on point assigning my work orders.

3 years ago

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Brian Madson Phoenix, AZ

It’s the first time I’ve had to use my coverage and it was seamless, communication was a bit spotty but it was the weekend. The technician was at my home within 24hrs. to fix my issue.

3 years ago

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Carla Edwards Hallsville, TX

I have had very positive experiences with Choice Home Warranty, they are quick to respond, and are dependable. Their service is top quality, and their website is user friendly. I highly recommend!

3 years ago

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Gail Childress ,

The vendor they contacted to fix my furnace was prompt and fast to response which was appreciated as it was one of the coldest days of winter. I will make sure to keep my home warranty.

3 years ago

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DAVE S Cibolo, TX

I had a microwave go out. Choice offered me $191 refund for a new microwave. They said it would take 4-5 weeks to get the check.....In this day and age to get a check written and sent that takes 4-5 weeks is ridiculous when money transfers in minutes electronically...Wonder how many in-baskets the claim sits and for how long....RIDICULOUS....PS... I am a realtor and do alot of business.....get the point!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 22nd, 2021

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Freddy Victorio ,

CHW is very convenient but sometimes assigns work to companies that are not BBB affiliated and needs to make sure that those companies that works with them are trustworthy so that customers won't feel left out due to those companies that did the job didn't do it correctly.

3 years ago

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William Rinkenbaugh El Dorado, KS

This was recommended to us by our realtor. However, when I submitted my first claim for our microwave, I discovered that the door is not covered. The door to a microwave is a key element in it's operation. The amount we paid for the coverage, to date, has been a waste of money. The initial call was handled with care and immediate follow-up by a technician. The technician was the individual that told me that it probably wasn't covered. I'm very disappointed that I spent over $500.00 for this coverage and the first claim isn't covered. I know I'll get it's printed in the brochure and you're right, it is printed in the brochure, but I think it should be more visible and pointed out that major items on appliances like doors, are NOT covered. Probably won't renew the coverage moving forward.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 18th, 2021

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Michael J. Fischer Bluffton, SC

Communications with service provider was lacking. We were told that he would be here between seven and 11. Called choice home warranty for a follow up they told me that he would be there today at 11:30 called again no service provider had contacted me as of yet. Later that day I was called by service provider at about 130. He did show up

3 years ago

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Cynthia Rice ,

I believe his name was Austin and he was very professional and answered every question I had. I do hope it he is one that instals the new water heater. I let you know when that happens.

3 years ago

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Joanne Dagato Myrtle Beach, SC

The first tech you sent out blew out the fuse in the microwave and he never came back to fix it. He didn’t know what broke!!! The Sears tech was great he knew exactly what happened and fixed it immediately. Very professional.

3 years ago

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Gina Lester Collierville, TN

Choice Home Warranty does a good job of getting technicians out to your house. My only complaint is that sometimes the technicians are lazy and just want to collect the $65. However, I just request a new technician and CHW sends me a new one.

3 years ago

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Carol Liege Minneapolis, MN

My experience has been mixed. Choice assigned a washer repair job on 11/5/20 that will be completed (I hope) 2/24/21 after a comedy of errors and five visits. Choice also assigned a heating problem job on 12/24/20 that was not completed by 2/12/21 after three visits. On 2/12/21, Choice reassigned the heating job to a new local contractor and it was completed within a few hours with the help of my neighbor.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 18th, 2021

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Sergio Parra Sycamore, IL

Premier heating and air conditioning Inc. Had my furnace running within 24 hours after I called Choice Home Warranty. I’ve been with Choice Home Warranty for about two years. They always come through for me.

3 years ago

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Patricia Mesher Mifflinburg, PA

I like the over-all but didn't like the representative with his short response and over-all attitude didn't give me a chance of asking questions! Had I no talready did research and called! I would not have chosen your company! Just from the attitude!

3 years ago

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Thomas Bider Brooklyn, NY

I needed water heater repaired. CHW arranged this. I was given a date for five days later. The day of the appointment I waited home all day and when no one showed I called the vendor , who told me the date was made by CHW and was not available. They said they left a message, which I never received. I was rescheduled for three days later. I called CHW and they blamed they plumber . I was without hot water. for 8 days. When this contract is expired I will shop around!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 15th, 2021

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Natalia Dimlanta Las Vegas, NV

Our furnace stopped working so we notified Choice Home Warranty on their website. In just a few minutes, we were given an appointment with Abundant Air for the following day. CHW gets things done in a timely manner.

3 years ago

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Deborah A Ryan Tampa, FL

I am so glad there is a company out there like Choice Home Warranty! It gives me peace of mind knowing when things go wrong, (as they do and will), Choice Home Warranty has always been there to help ease the burden of me trying to find someone reputable to repair things. Everyone who has ever come to my home has truly been professional.

3 years ago

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Ralph Alexander Kodak, TN

CHW takes an active approach in trying to fix any problem I've called in with. Although I live about (20) miles from a major city CHW has always been responsive with capable and dependable repair people.

3 years ago

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Portia Dee Dallas, TX

My service request was answered fast but I was sent a technician that did not properly finish the job. When I sent a request letting CHW about this, I was told that I would have to make another service request and pay another service fee for the technician to come and correct what he did not do right in the first place. I think that is totally unfair. I am very displeased. Also when I purchased my home warranty, I was not told that it did not include my washer and dryer.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 9th, 2021

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Corey Glover CA

I always like the way Choice Home Warranty takes care of my claims. You call them or put in the claim online and then someone comes out to take care of your situation concerning your claim. It is that simple!

3 years ago Edited January 3, 2024

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John Brazier Hixson, TN

i used the phone service to file claim spoke man in India told him i had a broken spring on my garage door he kept saying garage door opener . I kept correcting him and he filed the claim. The tech came out and filed with CHW claim was denied because springs are not covered. I feel if i had access to an American customer service person they would have understood the problem and explained it was not covered. I have filed an appeal and requested my $65 back . Before this they have been ok on the claims we shall see. Just renewed my contract before this one hope i dont regret it. I want use phone service again.

3 years ago Edited January 10, 2024

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Linda Williams Memphis, TN

Just moved into my home and encountered problems along the way. Choice has responded well to me having to file claims. Sent very competent techs to get the job done who were timely, focus and efficient.

3 years ago

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Stephanie C Zachary, LA

Got more coverage than I thought I could get for a great price! My agent, Larry, was extremely helpful and friendly, answering all my questions. I believe I made the best "CHOICE" with Choice!!!

3 years ago

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Sheldrake Hawkins Hammond, IN

I’m very disappointed Zion came out to fix my dryer he came and didn’t fix my dry my dry was still not drying so I call him to let him know that the dry it still not drying he never responded to my call I left him a message, so I had to feel out another work order and had to pay another 75$ for the second time Thomas Appliance came out and fix the problem in 5 min Zion didn’t turn on the thermostat

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 9th, 2021

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George Clarksville, TN

Well not very happy at the present with company, my furnace quit working and they sent technician out he informed me that my thermostat needed to be replaced but company says that isn’t covered under warranty so what good is a warranty

3 years ago

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Andrea Baker Luverne, AL

So far, I'm a little dissapointed with the customer service after my purchase. I have contacted and been contacted several times today and still do not have a solid, in writing answer to my very simple question. I see in the policy tht I was sent, that the exclusions for water heater include units over 75 gallons. Mine is 80 Gallons. 5 differenent people with 3 different answers leaves me a bit unsure of how well I will be covered or taken care of in a situation where I thought this policy would protect me. Last contact told me he would have the answer he verbally gave me emailed to me in 30 min. It has been 3 hours and too late to call back today. Complete waste of my time, and all I wanna know is if I am coveredor not, and if so, where does it say that, cause based on the verbiage in the contract I was sent, my heater is not covered. This is no bueno for me, as this is a major system in my household, that if something were to happen to, and I was not covered, would be a big out of pocket expense. This is something that should have been explained before selling me the policy. The last answer I got(verbally)after talking to the gentlemean at teh resolution center is that I have teh "golden policy", which i assume means teh total plan, so my water heater is covered, but alas I still do not have that confirmation in writing. Would someone please let me know a solid answer so we can see if there needs to be an alteration made to the policy or not?

3 years ago Edited September 14, 2021

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Jack Davies Houston, TX

I was called to start service however I had an abrupt young guy on the phone that seemed agitated with me asking questions and then rudely hung up once he had my information for the sale he seemed like he was rushing and not focused so that needs to be taken care of immediately when I a customer am spending my hard earned money I expect a little more tact And attention to detail while dealing with me

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 2nd, 2021

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Timoty ORourke Bonita Springs, FL

Amazingly fast response after filing a claim. It wasn't a matter of a couple of hours and I was already hearing from Choice that a company and time for my repair was already completed.

3 years ago

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Helene Stoller Beaufort, SC

We filed a claim 4 garage doors that wouldn't open on Saturday. It is now Tuesday, and we still don't have a contractor assigned. The company suggest that we hire our own contractor to send them a diagnosis, we pay for the procedure to correct the problem, and they will reimburse us. This doesn't sound like the service that I was promised when I signed a contract with Choice Home Warranty.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 28th, 2021

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Judi Anderson St. Petersburg, FL

Neil L was very helpful and thorough in explaining the features and benefits of their Home Warranty program. Choice has an excellent program for protected pricing with extra months at no charge. Very impressive.

3 years ago

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Delroy Anderson Orlando, FL

My experience is very wonderful I have it very professional and caring representative and she explained everything to me and very detail and I am very satisfied thank you Dion I am very satisfied with your help

3 years ago

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Richard J Thellen Knoxville, IA

I got one contact a few months ago. We were dealing with Covid of myself and my wife. I told the caller that when were ready we would contact you. The emails and text messages were annoying. My wife and I have decided do our research over the last few days and based on price, coverage and payment plans, we decided to go with you.

3 years ago

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Ramona collier Valrico, FL

Very easy process to set up I feel secured that my home warranty products will be safely secured for maintaining the life of each product I am so glad to now have the security

3 years ago

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Wanda Reid San Antonio, TX

Robald Lucas offered me a plan I could not refuse! He was very professional and at the same time, very personable. He is the best! Thank you Ronald! I know I will not be disappointed!

3 years ago

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John Akai Chicago, IL

You do respond, but its 3 days to get service. I just had a plumbing leak repaired by a non plumber. The next day we had no hot water, again 3 days. The leak took 2 weeks to get someone then you send me a guy with out tools,so I got to pay double for a simple leak. I would like a response from your company. I do know, your company doesn't care "get someone else" as a response from your people.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 21st, 2021

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Peter J Mullin III Diamondhead, MS

Very efficient and helpful. This was my first experience with Choice Home Warranty and I'm impressed with the service and very satisfied with the work performed by the tehnician.

3 years ago

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Susan Swink Houston, TX

I called in a claim for stoppage. I did not have stoppage at this time. I did however need both valves replaced in my toilets. You approved the technician to install them for me. Thanks.

3 years ago

Choice Home Warranty Reviews