Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Christine Paddock

I’ve always had a pleasant experience when calling Choice Home warrantee.

8 months ago

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Angela Aiken

The experience was great, issue completed in a timely manner.

8 months ago

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Leslie Valeriano

I will not be renewing my warranty. I was not pleased with Choice at all! There is always an excuse to not repair something and there is always an additional charge.

8 months ago

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James

We have used the service twice with a good outcome both times.

8 months ago

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Edmund

Serviceman was knowledgeable and the work was completed efficiently.

8 months ago

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Arooj Naeem Washington, DC

My experience with Choice Home Warranty has been positive overall. The service provides peace of mind by covering major home appliances and systems. The claims process is straightforward, and customer service has been responsive. However, occasional delays in service and limitations in coverage for certain items have been noted. Despite these minor drawbacks, Choice Home Warranty offers valuable protection for homeowners.

2 years ago

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Barbara Lyttle Rancho Cucamonga, CA

On 6-15-2023, I called Choice Home Warranty to receive a quote and coverage info. I had the pleasure of talking with Adrian S. He was very professional and answered all my questions. He took the time to explain everything involved with their home warranty program. I appreciate his friendly attitude and willingness to address all my concerns. After checking into other home warranty programs, I chose Choice Home Warranty.

2 years ago

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James M. Brady Tomball, TX

We were pleased with the rapidity that CHW resolved our claim. Within 48 hours they had decided that the range/oven was not acceptable to repair and offered to issue an eLowes card to purchase a replacement. The replacement should arrive within 30 days. Were were disappointed in the amount of the ecard, which amounted to about 1/3 to 1/2 the cost to replace the unit. It will be a help but not what we had hoped for.

3 years ago

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Kathy Brayton Vero Beach, FL

I haven't used the company yet because I just finished the sales, discussion and payment portion of the contract. Three companies were vying for my business, and they all are equally persistent with almost identical ratings. It took all day for me to decide, compare and read the fine print because each of the three companies called and called and called. I then went to the reviews of the 3 different companies, and could have tossed a coin because the top two on my list had an equal number of negative reviews with a very high positive rating. I went with Choice Home Warranty because their (very persistent) sales person took the time to send the contract fine print for his company as well as his competition. Yes, I do read the fine print! I will say that although I went with Choice, they almost lost my business because they criticized their competition while their competition never criticized them. It may be a petty reason for losing business, but openly criticizing your competition and telling me "to be honest with you" just turns me off.

3 years ago

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Nicole Garcia League City, TX

Justin M was exceptionally helpful, professional, and extremely kind. Justin explained the policy to me along with encouraging me to obtain the three-year policy that also comes with six months free as opposed to a one year policy. This will save us a tremendous amount of money. I am extremely grateful to Justin for all of his assistance and guidance. He was amazing to work with!

4 years ago

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JJ Jenkins Eagle Mountain, UT

This company is very responsive when you need them to make a claim. Their price is a great value for your money. They have prompt and friendly customer service. We had a heating and air conditioning problem. They sent someone out within two days to check the system. First they cleaned it and then it worked. That saved us a lot of unnecessary repair costs because nothing was broken. This was a rental and all the way across the country from where we live. It gives us lots of peace and mind as customers and landlords, to know that we can count on them to fix problems quickly at a fair price.

4 years ago

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Dawn Rayner

First time customer with Choice and I'm very pleased; far better than American Home Shield and Liberty.

4 months ago

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Steve Strauchen

Had my claim approved for a replacement water heater only to be forced to pay $1,200 because they will only pay for the water heater tank and $300 in labor. To top it off you have no choice what and where they source the tank. Not what they advertise at all. Insurance Company out for themselves and not the customers they claim to support.

4 months ago

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Maureen Mcafee

We have a claim in now and the service has not been good.So, at this point , subscribing for another year is doubtful. Our hot water heater is leaking, Tech came out, said it needed to be replaced. Four days later NOTHING!

4 months ago

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Michelle Gauze

They immediately denied my claim for my HVAC blower fan on the grounds that “it must be full of debris, they don’t fail otherwise” without asking the technician if it was in fact dirty or full of debris, which it wasn’t. I’m appealing with proof. I pay a contractor to maintain it to prevent breakdowns. Do not recommend this company.

4 months ago

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Robert

Quick response to claim submission. Contractors assigned have been sketchy. Some good, some very poor.

9 months ago

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Catherine

I have called several times in the last week and was told I will get a call back. I have not received a call back. I want to cancel my warranty because I moved to a new house and everything is under warranty, Catherine F

9 months ago

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Carlos Basilio

I choose CHW based on the reviews, then when I needed I found out it is not different from the other home insurance in the market.

9 months ago

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Xantha Davis

Choice warranty is worth Every penny I can’t complain about a thing it’s been a God sent

9 months ago

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Felix villanueva

When you call the operator is very professional . The tech is very professional and polite .

9 months ago

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Eulalia Rivera

It has taken almost 3 months for my washer to get fixed. But when I called about my central air. It was fixed very quickly.

9 months ago

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Karen

Despicable claim service, citing all the contract exclusions in their policy language which contradicts sales pitches The other two fine home warranty companies never treated me with this condescending attitude

10 months ago

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William

Plumber was very good and he was here at the scheduled time. Overall a very good experience

10 months ago

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Navinchandra

We called when I had problem with my refrigerator,action was taken and faulty item replaced.

10 months ago

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Antoinette

My A/C is not working. They've been out twice. $100 each time. Still not working. I put in another request 2 days ago and have heard nothing.

10 months ago

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Jeannine

Technician was professional and fixed the problem. The only downside is that it took a week for him to get here!

10 months ago

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Enrique Montenegro

Takes way too long to get repairs done. Took 6 weeks to AC fixed! Takes too many phone calls to get answers. Difficult to talk to a real person, just get 'pat' scripted answers, no real help.

10 months ago

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Jamesmaria

Seriously, it's a nightmare trying to get ahold of you guys after filing a claim. I've had a claim open for my dishwasher since June 1st. How is it still not fixed?

10 months ago

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Mike

So far, so good. I have utilized CHOICE for two home needs, and they have delivered on both.

10 months ago

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Myron

Over a month since the initial visit and the repair visit. Too damn long triggered a search for potential replacement for CHW. 'Nuff said.

10 months ago

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Frank

Canceled appointment yesterday. Said they were coming today between 11 am and 4pm. Canceled. Git email that are coming 7/19. Left msg stating not to bother. I called someone ekse

10 months ago

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William

I dislike yall not honoring your policies. My refrigerator went out in my 2nd home. I was told it would not be covered. I will not stop until Choice Home Warranty is no longer able to offer coverage in the State of Florida.

10 months ago

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Aaron

They lie and don’t know what they deny most claims. Every claim I have made has been a battle. I’m sorry I wasted my time and money with this company and will do what I can to warn others about how bad this company is.

10 months ago

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William

Every time I've had an issue the people that show up are friendly and professional

10 months ago

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Amber

Nothing is ever covered. "normal wear and tear" is their typical denial response. I live near the ocean so things corrode and rust but its considered normal wear and tear. Joke, I will not renew.

10 months ago

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Deborah Whoberry

I appreciate them when it is something small. They don't tend to pay for big ticket items if they are over 5 years old. It tends to be a hassle.

10 months ago

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Kim

They told me I would be getting my egift card from Lowe’s to replace my dryer and I haven’t received it yet.

10 months ago

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Henry Rappoli

Work was done quickly and professionally. Very satisfied with process and outcome.

10 months ago

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Mary Lee Lomonico

I made a claim on line and it took less than 5 minutes . The repairman came the following day.

10 months ago

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Maria E Andrade

We have been fortunate to have skilled people respond to our service calls in a timely fashion.

10 months ago

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Joyce and David Montgomery

Too many excuses for not getting claims fixed. Had to call our own air company to fix our air conditioner. Claim is in review to see if they will pay on any of the repair!

10 months ago

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George

I had to cancel my appointment and couldn’t get any body just a voicemail to call back after 9 and I did and still got the voicemail

10 months ago

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Susan

Simple to make claim, whether it is covered or not. Good timely response by the service technician

11 months ago

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James Kasch

Great price and great service. Purchasing this Home Warranty was a ust have for an older home.

11 months ago

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Kristina

It is very hard to reach anyone or managers, they will tell you they will cover a claim than denied it. They do not pay vendors, I still have yet to receive reimbursement for my claim

11 months ago

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Phyllis

I live in the country and there is no company that will work with Choice because of their picky requirements when sending in their diagnosis of the problem.

11 months ago

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Tracie

I like the quick responses and the easy process in which you are able to schedule a work order.

11 months ago

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Ron Semone

I liked the technician was very helpful solved the problem in around 15 minutes .

11 months ago

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Anita

The cost, the professionalism of the technician, and the rapidity of service rendered

11 months ago

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Juanita Colleton

Quality of service and saving money. I also liked how fast the company responded to service.

11 months ago

Choice Home Warranty Reviews