Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Verified Customer

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Gil Flores

I needed help with my AC. Choice scheduled an appointment quickly and repaired my AC fast. Thru are great

1 year ago

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Sara

Needed to use the service for a broken dryer. It was easy to make the appointment and the service was prompt.

1 year ago

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Tyler

Uses vague language in contract to come up with any excuse to deny a claim. Quotes subsections are that aren’t even visible to the consumer to support their own denial. Just another company out to screw over the working class.

1 year ago

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Diana G.

Every aspect of CHW's business operation is based on fraud, deception, deliberately delays in service in order to force the customer to get their repairs at their own expense, outright lies, rudeness, and a few dozen other actionable service deficits. This is the worst company I have ever worked with.

1 year ago

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Sylavinia Roach

How my claim was denied after your team came out to work on my AC unit twice then decided that the unit was put up wrong. Was on the wrong platform. Took pictures and never showed me any evidence but only to tell me over the phone the system wasn’t right.

1 year ago

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Verified Customer

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Charles

My experience with the contractor has been extremely disappointing. Despite multiple visits, they have failed to resolve the issues with my home, including my oven. I feel frustrated and unheard, as I currently have an unresolved claim. Overall, I would rate my experience very poorly.

1 year ago

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Shannon

I had a frustrating experience with customer support. It took a long time for the repair guy to respond and he didn't fix the issue, leaving me waiting for updates. However, I've had better luck with timely service for other repairs lately. Overall, while there are quick responses sometimes, the inconsistency in service can be disappointing.

1 year ago

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Jane

I had a terrible experience with the service. The technician took forever to respond and charged me without fixing the issue. They didn’t acknowledge my previous service request and lost my electrical panel, making it impossible to follow up. I’ve faced delays and poor communication repeatedly. Very frustrating!

1 year ago

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Phyllis

I've had multiple visits for my dryer and oven repairs, but neither has been fixed. The dryer now heats but is incredibly noisy, and I feel like I'm in a battlefield. I've reached out to customer service for help, but no one responds. Overall, my experience has been very disappointing.

1 year ago

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Verified Customer

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Tyler

I made a claim weeks ago and still haven't received a callback. I've been denied claims multiple times over vague technicalities in the contract, and my broken AC has gone unresolved for weeks. Communication has been frustrating, and I feel like I'm not being taken seriously. Disappointed with the service.

1 year ago

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Verified Customer

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Stephanie

I've had limited interaction with customer support since I filed a claim a while ago, and I haven't received a callback yet. It feels frustrating not knowing if I'm speaking to a real person or a computer. Overall, my experience has been underwhelming, and I'm left waiting for assistance.

1 year ago

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Verified Customer

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Fred

I had a terrible experience with the service for my Whirlpool Gladiator freezer refrigerator. They failed to acknowledge my previous service call, and after a long wait for parts, I still haven't heard back. The lack of communication and accountability has been frustrating. I feel like I'm stuck in a loop with no resolution in sight.

1 year ago

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Jeanne

I had some major issues with coverage and found customer advocates unhelpful. However, customer support has improved, and they respond quickly to service requests, usually within a couple of days. I had a delay once, but overall, they’ve been reliable for my appliances. Just wish the claims process was smoother.

1 year ago

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Lynn

I had a frustrating experience with my contractor. My old air conditioner needed replacing, but they refused to do it, leading to a hefty cost for me. Additionally, they failed to fix the problem I initially hired them for, and I ended up being charged for their lack of service. I would not recommend them.

1 year ago

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Verified Customer

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Lorraine

Very good 👍🏼 ** I was scheduled and the company called but I canceled because my freezer started working again.

1 year ago

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Verified Customer

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Edwin

The person that came out to fix my problem didn't fix it. When I got home from work, they were looking for other things to fix. Not a good experience. I called my own person, and they fixed the problem right away.

1 year ago

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Carlos

I have only had one problem to consider with choice so the sample size is small. They did approve my repair so that says something for them

1 year ago

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Timothy

CHW absolutely sucks. My a/c went out. They never told me that I would have to pay almost 5k to have it replaced, when I signed up , they told me that all I would have to pay is the service charge. $75. Stay away from these crooks

1 year ago

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Verified Customer

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Robert

Technician they sent was knowledgeable and professional. He explained the issue and was able to resolve the leak.

1 year ago

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Verified Customer

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GEORGIANA PELLEY

So far I have had good luck with choice once my appointment is initiated and put in too place that's the hardest too get through

1 year ago

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Verified Customer

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Lois Stone

I’m very disappointed that my ceiling fan was not completely covered. The electrician was great, but I would not recommend Choice home warranty to any of my clients. First American would’ve covered the whole Ceiling Fan. I’m still waiting for my $250 which I have not received yet.

1 year ago

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Verified Customer

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Anna Iannelli

I was disappointed that my washing machine issue wasn’t under Choice warranty. I pay for this every month/year and it doesn’t seem to benefit Me whatsoever.

1 year ago

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Nadine Bennett

Both service guys were nice & friendly. First time I have used this service . Well worth the monthly premiums.

1 year ago

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Shannon H

Creating a claim is easy, the service ticket is put in quickly and the issue is resolved quickly. Thank you!

1 year ago

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Eilene

I don't like it when I need service the contractors don't work on the weekend. I end up spending money and losing money because I have take off work. This last contractor needs to come out a 3rd time because the dryer is still doing the same thing.

1 year ago

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Verified Customer

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Jeff Mitchell

I have only used my warranty twice in a year. I recently had a problem with my dishwasher. CHW elected to not fix it. They only offered me a LOWES gift card for $272. There are no dishwashers less than $ 400 @ Lowes... What a rip. I'll be changing Home Warranty companies when this expires.

1 year ago Edited April 11, 2025

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Verified Customer

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Patsy Lummus

Didn't cover cracked spray arm in dishwasher, didn't fix stove, sent $300 for $1800.00 cost of stove. Got ok to fix ice machine but haven't heard anything from choice in over month

1 year ago

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Verified Customer

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Karl

The electricians were professional and they did great work. This is the 2nd time I used my warrenty...

1 year ago

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Verified Customer

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Maria

I put in the work order in the afternoon and they sent a technician the next day and fixed the air conditioning!

1 year ago

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Verified Customer

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Dora

I like submitting claims online as I often am too busy to call so I like doing this at my convenience

1 year ago

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Verified Customer

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Edna

Dishonest behavior by some agents uncalled for. Be aware they only listened to what they want when you call to request to cancel a police due to house sale. They prefer to keep charging your credit card instead of actually canceling when you request. Never again

1 year ago

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Verified Customer

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Linda

I don't like how long it takes for service of a claim. I had a claim for the ice maker on my refrigerator this summer. The part arrived 2 days after the tech was here but couldn't get back to install it for over a month.

1 year ago

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Verified Customer

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Rita

Wonderful fast repair of my ice maker. The repairman had all the parts with him to make a speedy repair quickly.

1 year ago

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Verified Customer

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Tiffany

I don’t like how they just go up on price and don’t tell the customer, how u know if I even have that, I maybe cancelling my service.. smh

1 year ago

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Verified Customer

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Terry

I had issues with my air conditioner and the initial technician sent didn't know what he was doing, leading to a denied claim. After expressing my frustration, they sent someone else who quickly resolved the problem. Overall, the service was inconsistent, but the final outcome was satisfactory.

1 year ago

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Verified Customer

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Milburn

The service experience has been mixed. While the technician was professional and resolved my washer issue promptly, I faced significant delays in scheduling an appointment for my freezer problem. The long wait times for responses and service appointments are frustrating, especially when dealing with perishable items.

1 year ago

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Verified Customer

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Joeratta

I had a frustrating experience with my warranty provider. They offer quick service, but their representatives don't listen and often mislead you about coverage. I was told my above-ground pool was covered, but when I made a claim, they denied it, citing false advertising in their policy. Very disappointing!

1 year ago

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Verified Customer

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Laneal

I'm very dissatisfied with the service. I've experienced multiple no-shows for a technician to replace my hot water tank after paying for a premium service. Additionally, scheduling issues arose when I needed a toilet repair, leading to further delays. Overall, my experience has been frustrating and disappointing.

1 year ago

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Verified Customer

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George

I had a frustrating experience with the plumbing service. After a plumber cleared my sink, it started leaking due to an overtightened knot. When I requested a follow-up, I was given an appointment for a different plumber days later. This lack of timely service was totally unacceptable.

1 year ago

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Verified Customer

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David

I had a frustrating experience with customer service. My wife was misinformed about our options, leaving her upset. Additionally, when our dishwasher broke, we were forced to wait for an out-of-town repair service that didn't arrive on time and did a poor job. Overall, very disappointing service.

1 year ago

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Verified Customer

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Barbara

I had an issue with my refrigerator not cooling properly. I reached out for help, and someone promptly came out to assist the next morning. The service was quick and efficient, addressing my concerns effectively. Overall, I'm satisfied with the response time and support I received.

1 year ago

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John

When I have a problem it can take at lest a week or more before someone comes to access the problem. Better to pay the extra to get someone here the same day or next day. 1 time it took several weeks.

1 year ago

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Verified Customer

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Reynold

This is the first time I used my warranty. It was a long, bureaucratic process that took 3 trips by three Sears Appliance Repairman, with two no-shows. I needed to take a minimum total of 20 hours vacation time (5 appointments with 4 hours of waiting time).

1 year ago

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Verified Customer

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Radcliffe

I am extremely dissatisfied with their services. Switching to another company. Had to wait 5 days in Florida's 104 degrees 😫 heat for technician to come and inspect a/c unit. Had to wait 30 days for Lowes gift card to arrive for microwave to be partially fixed. Unacceptable

1 year ago Edited September 17, 2024

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Verified Customer

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Yoe Gertrude

I like the price but the one claim I submitted was not best company. They were not really the best service overall.

1 year ago

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Mom

Rather than pay going plumbing rates they've left me to arrange my own contractor and did so without fully sharing an ELABORATE process the contractor has to do for you. Now I'm stuck with this selevtion and he isn't very internet savvy. Very poor option and deceptive presentation.

1 year ago

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Verified Customer

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Kelly Anderson

Choice Home Warranty.....You hardly ever talk to a rep they want you to do everything online. Most of the time from the time you submit a ticket until it gets assigned is taking over a week. Over two weeks for Air conditioner in the middle of summer. Three weeks just to get my cloths washer fixed.

1 year ago

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Verified Customer

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Rofaye

We have been with CHW for 16 years. Overall it has been a positive experience as far as home warranties go.

1 year ago

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Ronald

This business model is a scam, I regretted signing up for two good years. A waste of my money especially when you call for service. Each year the service fee goes up and you’re not guaranteed of your service calls are covered.

1 year ago

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Verified Customer

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Ashwani

prompt, curtagious, respectful and having detailed information about the issue in hand , thank you so much

1 year ago

Choice Home Warranty Reviews