Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Anonymous Navarre, FL

They should really be specific on what they cover and don't cover. We had a water heater problem that wouldn't heat up and they wouldn't cover the repair that so we ended up buying our own water heater. We ended paying $600 because they didn't cover the repair. I went with them because they had a decent price for a 5 year contract, but now that this happened everything has been a really negative experience.

9 years ago

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Morgan Woodstock, GA

I don't recommend Choice Home Warranty to anyone. I am waiting until my membership is over so I can get rid of them. They sent somebody over to fix my A/C, and that technician told me they had to replace it. For that, they gave me a deal for $1,500. I called another company, and although I paid $150, they fixed it and my A/C worked the entire summer. This is just a scam! I thought the price was reasonable and that they were reasonable, but their service is just basic. They want to charge you an arm and a leg as well!

9 years ago

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Mary New Castle, DE

Cancelling their service was not a good experience. My air conditioner was not working well, and the technician finally found the problem. A few wires were touching something else, and nobody ever fixed it. They didn't want to cover it. If I was going to pay for it, I might as well cancel their service as well, and they offered me $400 to stay with them. I decided to cancel instead. At least I American Home would've covered the part, or given me a new A/C. Now I know why they're cheap.

9 years ago

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Verified Customer

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Mohamed Kansas City, MO

I used the warranty once to fix my oven, and they sent somebody over right away, however, I was disappointed the next two occasion I used them. My power went out on both occasions, and they said they couldn't do it because they don't do any underground work. They just didn't work out for me, so I'm not sure if I'll be going back to them.

9 years ago

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Verified Customer

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Lori Amite City, LA

When my stove went out, they came over quickly and repaired it in a timely manner. Everything has just been a great experience.

9 years ago

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Vicci McCreary Southaven, MS'

Takes too long to approve repairs. My A/C has gone out a couple times with a bad capacitor. Took 4 days in sweltering heat before this very simple repair was made.

9 years ago

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Eli&Lilyan Tapiero Hollywood, FL

They offer you many things, however when out comes down to it if you don't remember what they offered you, you will get nothing. They are just another insurance company trying to make a buck and they don't make an effort until you threaten to leave them.

9 years ago

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Verified Customer

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June Lauer Ortonville, MI

CHW has come thru with all my claims. My only complaint is that I get differentl instructions or evaluations from different agents that answer my calls.

9 years ago

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Verified Customer

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Kendra Mcmullen St. Louis, MO'

There was a little hiccup where i paid for service because know one was available and i was not given half of the money that i paid to have the refrigerator fixed.

9 years ago

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Verified Customer

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Charlotte Kearney Slidell, LA

Never had one problem with them, fast service and when they couldn't fix my dishwasher they helped me pay for a new one. I'm here to stay

9 years ago

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Anonymous Cranberry Twp, PA

They're a great company to work with! We get someone to come and help us when we file a claim. Plus, it gets taken care of properly. On top of that, their price is good.

9 years ago

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Verified Customer

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Janice Willis Haughton, LA

The only time I've had to call was when my dish washer wasn't working. I don't have any complaints about that; it was repaired in a timely manner.

9 years ago

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Verified Customer

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Silva Kandiah Orlando, FL

When I called, they responded promptly and sent the technician to get it fixed. Their consultants have been very good and thorough. We were happy with the experience.

9 years ago

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Verified Customer

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Anonymous Bethesda, MD

So far, everything has been good. I needed to fix my dishwasher, but they replaced it and gave me a fair fine. Plus, their customer service has been excellent!

9 years ago

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Verified Customer

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S.K. Concord, NC

I decided to go with Choice Home Warranty because I heard they were good, and overall, their representatives have been pretty good.

9 years ago

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Jackie Hopson Temple, TX

They weren't that good at first, but it was cheaper than American Home shield. They finally called the right contractor, but at first it was kinda shabby service. The last time I called them it got better, but at first it took them quite a while to work out the problem when they came out.

9 years ago

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Verified Customer

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Subramaniam Suthan The Colony, TX

Choice Home Warranty is full of surprises, I thought it would be a good company. My electric-fan went out, and I call them and they said it wasn't covered. Then my faucet went out, and I called them and they said it's not covered. Finally, our A/C unit went out, so I call them and they said it's not covered, so what's the point? Every time I call, there's always something wrong on my end. They say it's not covered due to many factors. I wouldn't recommend it to anybody. I already cancelled it.

9 years ago

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Verified Customer

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Gregory Whitfield High Point, NC

They sent somebody over to fix my leaky toiler, but instead of fixing it, the technician wanted to sell me a brand new toilet. He only took a look at it once, and told me I needed a new one. I just got somebody else to come over, and they fixed it. They just haven't been very good.

9 years ago

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Verified Customer

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Anthony Maola Monroeville, PA

I had a plumbing problem, and they told me they didn't cover the inserts of the faucets. I have a refrigerator problem, they said they didn't cover refrigerators. I had a hot water tank problem, they told me they didn't cover hot water tanks. It cost me an extra thousand dollars for that last one! On top of that, trying to get on the phone with one of their representatives was horrendous. It was just absolutely terrible.

9 years ago

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Verified Customer

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Eduardo Luevano El Paso, TX

Every time I call them they take care of the problem, so their customer service is good. I got the service that I needed, and it was fast.

9 years ago

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Ronald Miller Platte City, MO

My experience with them has been quite satisfactory actually, I've only used it one time, and their customer support was pretty good.

9 years ago

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Carson Brown Crownsville, Maryland

Person was very knowledgeable and did a great job

3 weeks ago

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Derona Gainesville, Georgia

I havexa warranty with you, but getting repairman out tsk3s too long

2 months ago

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Kevin Fort Worth, Texas

Can get thru to see about adding optional coverages

2 months ago

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John Oxnard, California

They SEEM to get things done.............

2 months ago

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Kesha Cambridge, Massachusetts

Waited two days in summer heat they couldn't get a tech to my home . I canceled my service

2 months ago

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Pauline Carter Urbana, Maryland

I have not been able to secure an electrician for several weeks now…totally unacceptable!

2 months ago

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Clyde Phillips Los Angeles, California

Home repairs! PROBLEM: Took 13 days for air conditioning repair! NOT GOOD

2 months ago

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Lawrence Pittsburgh, Pennsylvania

Took almost 1 month to replace a garbage disposal

2 months ago

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Roger Swadish Phoenix, Arizona

I have had it for 5 years, price is average

2 months ago

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JackL Whitehead Crossroads, Florida

Got a good deal for five years. Will change to another company at end of this contract!

2 months ago

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LIISA Caliendo Arlington, Virginia

I have to project manage every repair and it takes WEEKS even if it’s urgent

2 months ago

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TASMINArahman Columbus, Ohio

Poor service technicians, false assurances and deflected service

2 months ago

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Sharon Spring Hill, Florida

Service provider never showed up. Also too many negatives. Never use this company.

2 months ago

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Cynthia Alexander Plymouth Township, Pennsylvania

Sounded like a good program at a reasonable price

2 months ago

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Alan Kolski

First service request with Choice. Scheduled online repair for clothes dryer. Technician aarrived as scheduled and quickly identified the problem. Replaced heating element and all is well!

9 months ago

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Pamela Camper

I didn’t like that I had to call several times before I really received a response back regarding my claim. Also i didn’t like the offer amount to replace my refrigerator. Neither did I like the offer of a gift certificate from Lowes. When I did asked the customer service to escalate my claim. The representative Ms. Jones was very polite, but she stated that she has over 800 claim to resolve. That problem needs to be resolved because your customers are having to wait for 4-5 days for some type of resolution. Also I was told that my claim would be issued in a check . I explained to the resolution team that i pay monthly from my checking account. Why not send the payment back into the checking account. The answer was no we don’t do that???

9 months ago

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Terry Roberts

Choice was the cheapest option. The agent was excellent. His name is Sharmar. Probably not spelled correctly. I just joined today. I looked into 5 different companies and Choice was the best.

10 months ago

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RC A

I really like the firms Choice Warranty works with in getting the services done. These all are very good technicians and very courteous. They know their job very well and I never had to call them back or re-raise the claim.

10 months ago

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Lester Lawson

Choice contacted me the next day after I made my claim online. The technician arrived at the time scheduled and finished fast. Technician was polite and caring....! Thank you choice.

10 months ago

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wilsha seme

I've had to use my service 3 times since having this warranty and each time the repair people has exceeded expectation. If you was hesitant of getting this service run don't walk. It's a must and gives you a piece of mind.

10 months ago

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Confident homeowner

Contacts a repair company quickly. Haven’t had a problem with repair people unable to complete a repair except for once when the parts were outdated, Choice reimbursed us fairly according to market value.

11 months ago

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laura ward

Choice Home Warranty has been a life saver for our appliances, air conditioner, and hot water heater. We’ve save more in repair costs than I can calculate. Truly our best purchase since we bought our home.

11 months ago Edited November 20, 2025

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Clinton Smith Marietta, Georgia

Overall I have been satisfied with Choice Home Warranty. My first claim for my refrigerator was successfully repair. However, the contractor that was provided for the job was less than satisfactory. It took them over a month to finally return to my home after their initial visit. I just filed a second claim for a dryer issue. Hopefully, it will have a better outcome.

4 weeks ago

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Max Raizada Buena Vista, Colorado

In my claim, I had said that the garbage disposal is no longer working, I can smell the burnt motor...The technician was to come on Monday, but changed it to Tuesday...he found the same problem BUT he did not bring a new one with him. So, another two days later, with dishes piling up, he came back 20 minutes later than his text said he would...brought the new unit and replaced it in 30 minutes. This could have been done quickly, if the Tech spoke English and was able to call CHW and get the approval on day one.

4 weeks ago

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Dixie Austin, TX

Very professional and very knowledgeable!

1 month ago

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Roy Vance Houston, TX

Simply stated.......CHOICE is "THE BEST"!

1 month ago

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Felicia Parish Fort Worth, Texas

Y They were quick and clean and pleasant

1 month ago

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Gary Zaffino Oswego, IL

Great customer response with great customer service.

1 month ago

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Donald Walton Los Angeles, California

The service provided was greate I'm satisfied

1 month ago

Choice Home Warranty Reviews