Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Verified Customer

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Coleman Knox

Good response time, contractors are always professional and perform their job well. Easy to request service when there is a issue.

1 year ago

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Patricia

It's not right to where they don't give full price of something that has to get replaced because it cost more to get it fixed.

1 year ago

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Dwight

My Choice Warranty representative is the best! Maryann A is always there to help when I have issues.

1 year ago

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Kathryn

Service provider was not able to repair my dishwasher. Choice said they only give wholesale price as a form of gift card to the store of their choice. The did agree to send me a check for the same wholesale cost of replacement. However, I don't think any store will sell me a dish at wholesale price. I'd give them 0 stars if that were an option.

1 year ago

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Alexander

You have to waste all your time fighting every claim and you have to waste more of your money to hire your own technicians to fix stuff the Choice Warranty technicians break or fighting a claim request that they lie about to not repair your issue. The worst service possible!

1 year ago

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Douglaskeiko

They did everything they could to avoid paying my claim. Numerous emails and phone calls. I was lied to by 4 different people who said they will pay. Then they refused to pay. I would not recommend them to anyone at this time. They were no help at all. My money was wasted using this company.

1 year ago

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Margaret

My washing machine broke..I placed a repair request..response wait wasn't too long..repairman was a couple weeks..waited on check 4 more weeks..

1 year ago

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Carolyn Cofield

I appreciate the professionalism of technician The timeliness and respect shown to my property as well as myself.

1 year ago

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Robert

They have been a pretty solid warranty company so far. I have had a home warranty on my home since 2015. I have tried many companies.

1 year ago

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John

I cancelled the policy. I paid every month only for them to not cover my repairs. What’s the point in having it if they try their best not to help you. I had a $775 bill to repair a leak in my kitchen sink. They covered $50 of it. I yelled at them and they bumped it up to $100. Gee, thanks. I canceled them.

1 year ago

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Charlie Henning

This time it was simple...I paid my $75 and a Whirlpool guy opened my dryer, replaced the belt and rollers and was done.

1 year ago

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Sandra

I found the customer service to be satisfactory, but I experienced delays with repairs. My microwave, which is built into the wall, malfunctioned and wasn't covered, and it took far too long to get a technician for my leaking hot water heater. Overall, while service is okay, response times need improvement.

1 year ago

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Anonymously

I had mixed experiences with customer service. One interaction was prompt and satisfactory, but another was frustrating. I faced long wait times and unqualified service personnel who struggled with communication. Overall, my experience varied significantly, with one issue resolved efficiently while another left me disappointed.

1 year ago

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Donna Neese

I've faced multiple service issues. While they were quick to book someone for a drain issue, my refrigerator has been a nightmare. After several visits, the problem remains unresolved, and the communication has been poor. I've had to involve a plumber due to water damage, and now I'm left with more repairs. Frustrating experience overall.

1 year ago

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Mike Rancho Santa Fe, CA

I had a technician come out on New Year's Day to fix my noisy dryer, which was a great experience. However, I faced issues with my leaking water heater; despite having coverage, they refused to help because I have two units. It's frustrating that they don't honor the extended coverage for both. Overall, mixed feelings about the service.

1 year ago

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Verified Customer

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Cameron

I had a frustrating experience with Choice Home Warranty. Their automated responses led to longer claim times, and I only received personalized help when I called. I faced miscommunication during a necessary garbage disposal replacement, resulting in out-of-pocket expenses. Overall, the service was unsatisfactory and lacked timely communication.

1 year ago

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Verified Customer

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Sandi

I had a mixed experience with my warranty service. While I faced delays with a claim regarding sewage issues, past interactions were positive. A technician quickly resolved my refrigerator's freezing problem, and another plumber efficiently unclogged my sink's spray nozzle. However, I'm frustrated that my current issue hasn't been addressed yet.

1 year ago

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Osvaldo

Great customer service, good fast response times, also great coverage, a solid choice for a warranty Co

1 year ago

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Olga

The GE office called this morning to cancel their appointment for today, after we turned our schedules inside out to accommodate them. Find someone better to work with.

1 year ago

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Bob

Choice home warranty gave me $246 for a dishwasher that cost over 500. Plus I had to pay the service fee. I tried to cancel and they told me that they weren’t gonna give me any money left back and I still had a year and a half on the warranty. They said they paid me $1700 and fixing my appliances and were even does that sound right to you?

1 year ago

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Debra

Most of the services that you will need to be done are not covered For example lights went out in parts of my house and CHW did not cover what was needed

1 year ago

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Janet Hardy

I was able to use Choice for for a refrigerator repair and was absolutely delighted with the service I received!

1 year ago

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Linda

Technicians were very friendly, very responsive , very thorough, very communicative, and very knowledgeable.

1 year ago

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Xavana

I don't like that if the warranty cant find a contractor to do the work, they tell you to find one and they may reimburse you, pending the diagnosis and repair/replacement. This is WHY I have a warranty, so I don't have to find a contractor on my own or pay out of pocket!

1 year ago

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Fran Turney

i like that you are giving me a new water heater, but i don't like that i still have to pay to basically have it installed.

1 year ago

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Brandon

They eventually get things taken care of, but it’s a long process and don’t expect a fast response time. The last claim I had took over 3 weeks to get fixed since the 1st company no showed me. Also, don’t expect their contracted service providers to arrive within their allotted time.

1 year ago

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Nakia

The contractor that was sent out to work at our home was very professional and pleasant to work with.

1 year ago

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Donald

Service was ok but not great choice is very helpful some servicemen or not most of the time it's great

1 year ago

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Tommie Fox

Customer service they are all right, but the people you sent out. I don’t know if they want to fix the thing I don’t know what’s going on with them.

1 year ago

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Patrick And Karen Barrett

Professional, friendly and knowledgeable.... Now I will know where to start if the dishwasher acts up again! Thanks!!

1 year ago

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Brenda Sterling

The parts of the washing machine are to slow in getting here. It has been 2 1/2 weeks without hearing a word about coming to finish my washing machine.

1 year ago

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Jan Paul Miller

Quck response. Explained needed repair and sought authorization quickly. Work completed in a workmanlike-fashion.

1 year ago

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Thomas Milne

When our oven needed repair it was done very quickly and solved our problem. The only disappointment is the payment increased 20% the next month.

1 year ago

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Mary

They said the oven was covered, but denied the hinges. Plus, when you ask them to stop calling, emailing, and texting, they don’t! They harass us constantly!!! One of their “customer service people” yelled at my husband! Unbelievable!!! Never ever give them one dime!!!!

1 year ago

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Verified Customer

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Anonymously

I had a mixed experience with the service. For a refrigerator repair, the serviceman was excellent, but when I had a plumbing leak, the scheduling was a disaster. They sent the wrong type of technician multiple times, which was frustrating. It's clear that the scheduling team needs better understanding of the issues they are addressing.

1 year ago

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Jenifer

Customer support was responsive initially, but I faced significant delays when my dishwasher broke. After multiple visits, they deemed it unfixable but only offered a low replacement amount. It took filing a complaint with the Better Business Bureau to finally receive the compensation I needed. Frustrating experience overall.

1 year ago

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Verified Customer

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Cherekia

I had a disappointing experience with Choice Home Warranty. They denied my claims multiple times, including for a broken thermostat on Christmas Eve, despite the technician's assessment. Their customer support was lacking, and I felt misled after switching from American Home Shield. I'm now researching other companies for better service.

1 year ago

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Anonymously

I had a frustrating experience with customer support when my AC broke. The lack of communication left me suffering in the heat for over a week. I'm still waiting on a pending claim, and I hope they improve their service soon. Overall, it has been a disappointing situation.

1 year ago

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Verified Customer

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Shiva

I had a mixed experience with the service. Initially, they were responsive and resolved a plumbing issue quickly, but when my furnace started leaking, the follow-up was lacking. A technician assessed the problem but since then, I've heard nothing about getting it replaced. Overall, the customer support could improve.

1 year ago

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Cheryl

I've had ongoing issues with my appliance coverage. Claims are consistently denied, and repairs take far too long. Recently, my high-end stove broke, and the compensation offered was nowhere near enough to cover a replacement. It feels like I'm fighting a losing battle just to get basic service.

1 year ago

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Rosalie

I've faced ongoing issues with my oven's igniter and ice maker. Despite multiple technician visits, the igniter was deemed unfixable due to supposed critter activity, which I disputed. The ice maker has had several repairs but remains broken. Frustrated with the lack of effective service and communication from the companies involved.

1 year ago

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Robert

I've had a decent experience with Choice Home Warranty so far. They handled my claim well, although I had to pay out of pocket for some repairs. Their response time is impressive; they sent someone quickly for my garage door issue. However, I faced a frustrating denial for my microwave claim, which I had to replace myself. Overall, mixed feelings.

1 year ago

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Karen

I had a frustrating experience with my home warranty. It took weeks to find someone to fix my heater, and the technician from out of town never showed up. I also had issues with plumbing in my rental that took too long to resolve. Ultimately, I decided to cancel my membership due to poor service and communication.

1 year ago

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Linda

Choice Home Warranty has been wonderful to work with and all the staff have been helpful, professional and courteous

1 year ago Edited February 5, 2025

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William

I had a positive experience using my warranty; the company was efficient and effective in handling my requests, and the repair process was quick and satisfactory. However, I've also faced issues where I felt misled and ignored regarding ongoing problems. Overall, my experience has been mixed.

1 year ago

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Peggy

I had a very good experience with their quick response time for my recent toilet issue, getting a technician out within a couple of days. However, I was disappointed when my claim was denied, especially since it wasn't clearly stated that it wouldn't be covered. Overall, the service was prompt, but clarity on coverage could improve.

1 year ago

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Verified Customer

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Janis

I had a good experience with customer support when I needed plumbing help for a leaking toilet; they fixed it quickly. However, I’ve also faced issues where support was lacking, as I lost money without receiving assistance. Overall, my experiences have been mixed.

1 year ago

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Georgia

I've had issues with this service for years. They failed to address damage in my house and sent a technician for a leaking toilet who didn't fix it properly. I also had to pay out of pocket for a kitchen faucet replacement, despite having a policy. I'm really not satisfied with their service and feel let down when I finally needed help.

1 year ago

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Bradley

Unable to provide a service contractor to repair or replace HVAC system. Offered a reimbursement plan if we got our own contractors. Contractor provided all requested information and they denied the claim completely. Now in the appeal process to get HVAC serviced.

1 year ago

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Chari

The Tech was friendly and very knowledgeable of her job. She evaluated and identified the problem. Then fixed it

1 year ago

Choice Home Warranty Reviews