Choice Home Warranty: Read 42,071 User Reviews From Real Homeowners

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Susan Swink Houston, TX

I called in a claim for stoppage. I did not have stoppage at this time. I did however need both valves replaced in my toilets. You approved the technician to install them for me. Thanks.

3 years ago

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Thomas Zaia Saint John, IN

Tony was very helpful in explaining all the features of the program. He had to twice go to his manager to get additional discounts (veteran and over 55). I appreciated the time he held on the phone while I discussed this program with my wife.

3 years ago

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Robert May Saint Augustine, FL

I have been very pleased at the prompt responce to requests for service. the Technicians are very knowlageable . I have had the service or several years and continue to like my contract

3 years ago

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michelle lee Greenville, TX

I was disappointed to learn the policy I have died not cover fixtures but to be told there is a policy that does. The representative who renewed my policy was very short in his tone and did not seem open to additional questions. He did, however, inform me about the upgrade which allowed me to have fixtures covered.

3 years ago

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Alfred Stovall, Jr. Indianapolis, IN

It's our first year using a home warranty company. We had rather low expectations but have been pleasantly surprised. You do received rather abrupt and canned messages if your claim has been denied, though the company's rationale behind the denial is understandable. Still, for those claims that have been approved, we've been quite satisfied.

3 years ago

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J Clark West Monroe, LA

The guys were friendly, but I had to wait nearly all day for the appointment originally set for the morning. They did call to say they would be an hour late which actually turned out to be "hours" later. Fortunately, I had no other appointment for the day. Before they left the trouble was 100% resolved with no other issues.

3 years ago Edited September 14, 2021

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Chintua Alozie-Super Affiliate Zephyrhills, FL

Our initial encounter with CHW was somewhat rocky when we submitted our first claim. Fast forward to our recent claim for a broken pool heater, CHW made the arrangements for service and was able to get our pool heater issue resolved. CHW was quick to respond and service was seemless.

3 years ago

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Salone T Clary Jr. Brandywine, MD

The company provided a quick response, and excellent service. The technician was very knowledgeable and gave all the information we needed to make the best decision for our home.

3 years ago

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George Minneapolis, MN

Contacted choice home warranty today, spoke with a very knowledgeable and helpful gentleman named Jason, purchased a home warranty system that I think will fit my needs very well. George

3 years ago

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Johnny Smalls Pearland, TX

It has been a good idea to have a home warranty. Choice has serviced my needs for years. I am satisfied with my case worker Tia W. She has successfully completed my claim concerns.

3 years ago Edited September 14, 2021

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Agnes Kiely Lehigh Acres, FL

Cannot get through on phone to place a claim. Did online and waited more than a week for a technician to be here to fix the problem. Technician called to get authorization to fix the whole problem and issue I was having he waited here over and hour and half and could get anyone to return his call from Choice to approve the repair. Very unprofessional of Choice not to resolve the issue while I had a technician here.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jan. 12th, 2021

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Virginia Williams Maywood, MO

My experience with choice homes was great. I told them my problem and they got somebody coming out to take care of it. I love the one time payment & if they can't fix the problem they will replace what's broken.

3 years ago Edited January 10, 2024

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Rachel Moye Nashville, NC

The men that can out were very nice, but it just took too long to get the part and get back here to repair it. Also when I had to get a new Dryer a few months ago,I went on and got the dryer . Then Choice Warranty sent me a gift card and I could not use the gift card to pay off my bill. I had to wait til I needed things from Lowes to use it and take my money to pay for the dryer. Repairing my Ice maker was done the first time. Very knowledgable man

3 years ago Edited January 10, 2024

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Nick Ducati Bradenton, FL

On time; pleasant and knowledgeable. Didn't try to cause "fake" issue, etc... Jim from TAC appliance repair was awesome! He discovered the problem, fixed it promptly and explained along the way.

3 years ago

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alice Oklahoma City, OK

customer for three years just recently had to make 2 claims refrigerator&drain pipe leak the both times customer service were great,polite &patient.although it took a little time to get some one because of holidays the repair person that came have me assurance the job would be done.thanks choice home warranty Alice

3 years ago

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Anna flores Fox Lake, IL

Can't rate the company since i just purchased the plan. But customer service rep name Ali was very professional and answer all of our question prior to purchase. Thank you Ali

3 years ago

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Rogelio Melbourne, FL

Choice warranty always reacts quickly to my concerns. When calling in a claim I am always treated with utmost courtesy. I would recommend Choice to anybody looking for a good home warranty company.

3 years ago

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Mel Connect ,

The technician from Saving Grace Plumbing was on time, very pleasant and got the job done quickly. JT and his assistant provided some good advise on how to avoid the issue in the future. I would definitely recommend this company.

3 years ago

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Tiffany Locus Elkridge, MD

My experience has been mixed. They are responsive to sending out techs. But, some of the techs are better than others. Some techs have no idea how to do advanced troubleshooting. Other techs are very skilled and know how to define a problem with an appliance. I recommend doing research on the company that they are attempting to send out before you actually allow the tech to come to your home. This prevents you from wasting money on the trade call fee to the tech.

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Apr. 8th, 2021

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Jvernose Philadelphia, PA

Up until now I had only given you a one star the service that I received in both my Philadelphia home and Atlantic City home has been poor at best especially in Atlantic City the recent service at my home in Florida through the company KENTEX was absolutely fabulous the technician Mario was in and out got everything done and efficiently keep up the good work with picking companies like this contacts

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Jan. 5th, 2021

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Stephanie Schechter Louisville, KY

James P was the rep. I worked with on our new home warranty. He was very personable and answered my questions. Although we had a very bad experience with the home warranty company that was given to us al the closing of our home, I feel confident that if we ever have a need to actually use our Choice Home Warranty things will go a lot better.

3 years ago

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Linda M Eugene, OR

Pretty much everything is painful with Choice home warranty. The only part that works well is submitting a claim on-line. After that you are on your own. After having a number of claims to submit, NOT ONCE did Choice even pretend to find a contractor to come out and attend to my issues. The owner MUST TAKE THE CHANCE of trying to find a contractor that is honest, reliable, available, etc. Once the contractor is on site, the on-line form must be filled out by them, and they are supposed to wait until someone at Choice reviews the record and gets back to them to go ahead with the repair. Sure, it's a great idea to keep an expensive and hard-to-get professional to just hang around your home for hours (or next day) for that response. So, they do the repair and you hope for the best. This last time the declined to process the claim saying there were pictures required. Would have been nice to know before hand!!! The response was that it had been repaired incorrectly before and was declined!!!! It has never been repaired before. Now I have to APPEAL!!! Then, you must wait 2-3 weeks before the claim will be reimbursed (hopefully...). I have used 4 other home warranty companies - ALL were MUCH better than Choice. I do NOT recommend them.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 5th, 2021

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Jessica Reno, NV

I have had Choice Home Warranty for about 7 years. They contact the service companies and with in a few days my problem is fixed. The $45. service call is reasonable. Definitely recommend Choice.

3 years ago

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Dave Toledo, OH

So far my experience with choice is not been a very good one. My dryer went out and it took them a week and a half to fix that a simple heating element that should’ve been done in a day. Second my furnace went out on a Saturday and come to find out that all it needed was a new thermostat, but Joyce closes at 5 PM and the technician didn’t arrive until 6:30 PM, which I had to get on my own because they cannot find anyone in the area that could service it. So when it was serviced, they said they contacted the technician, which I verify they never did and they denied the claim. I have a case manager assigned now and then have a phone call with him tomorrow December 20, 2020. If I get satisfaction I’m going to cancel that in three years I just re-up with him. So far my experience of choice is not been the greatest.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 5th, 2021

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brandon king , SC

Dishwasher went out, service tech was here in two days and said it was not repairable, so choice is covering the cost to replace, reason for 4 stars is the wait time for the check, should be a direct deposit, Luke they take out of my checking ac account every month.

3 years ago

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Cherie Fort Worth, TX

I had a leak under my sink found water all over my floor on Christmas Eve. I thought it was dishwasher or faucet. Plumber found leak in garbage disposal. Replaced the same day. Every thing is great!

3 years ago

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Mitchel Huddleston Middleboro, MA

I have had the privilege of two highly professional heater repairman that have been to my house! Choice is awesome, on two heaters repaired in back to back years! Fully Covered, totally worth the peace of mind!

3 years ago

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Scott Madey Goldsboro, NC

The customer service from Choice could be better. When dealing directly with them they really act like they don't really care or have any want to help. The technician and contractors they do finally send out are very professional and helpful. And I overheard a conversation between technician and Choice. Definitely not professional from the Choice people.

3 years ago Edited January 10, 2024

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Ned Teeny Roswell, GA

The first plumbing company that showed up provided an extremely high price for the repair. After the frustrating and difficult escalating process with Choice, they sent a different plumber. The second plumber (handyman) was very fair, replaced both valves in about an hour once he got the authorization from Choice, and he did it for a reasonable price and I only paid the $60.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by the 1st technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 5th, 2021

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Shayla Covington Wichita, KS

Choice Home Warranty has been very helpful, even when something is not covered. We appreciate you guys going the extra mile, especially during this Christmas season. Money is flying out but not so much in, LoL

3 years ago

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Laura Williams Tucson, AZ

Grandson clogged my toilet on saturday, Called Choice Sunday morning, received an appointment shortly thereafter,for monday morning. Plumber arrived on time fixed the problem in 5 mins. Done!!

3 years ago

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janice tartan ,

well, they are a lot like every other warranty company. sometimes they will authorize fixing things, and sometimes not. they werent going to authorize fixing my washing machine. so when i called them about it, and threatened to cancel, then all of a sudden they were all over it. also, i dont always like the companies they deal with, and it seems to take an awful long time to get parts in.

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 5th, 2021

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David Bair Humble, TX

It’s all about your contractors. When they know what they are doing and get it done quick, it gives you a sense of security knowing you chose the right warranty company. Thank you Choice Home! David Bair

3 years ago

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Angella Bentley ,

This is such a convenient service that every home owner should have. I like the fact that when I file a claim Home Choice dispatch a reputable company to my home to provide excellent service.

3 years ago

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NotSoHappy Whittier, NC

Read the contract - the rules favor Choice. Section F9 says: We have the sole right to determine whether a covered system or appliance will be repaired or replaced. We are responsible for installing replacement equipment of similar features, capacity and efficiency... (This seemed pretty clear to me - they would install similar equipment) Section F16 says: We reserve the right to offer cash back in lieu of repair or replacement in the amount of Our actual cost (which at times may be less than retail) to repair or replace any covered system, component or appliance. (Wait a minute, now they say they give cash back in lieu of installing similar equipment. This doesn't sound good) Bottom line - my Jenn-Air microwave died and the "cash back in lieu" offer was $249 (I was told this is Choice's cost for a replacement unit) with no provision for installation. So, I had to buy the replacement, arrange for installation and pay about $223 out of pocket. I guess I should be happy the warranty covered about half the cost of a replacement, but it sure doesn't match what they say in Section F9: We are responsible for installing replacement equipment of similar features, capacity and efficiency... Like I said, read the rules, all of them.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Dec. 16th, 2020

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Diane E. Richendollar Collinsville, IL

CHW has been the only warranty service we use. They have been there for use and leave no questions unanswered. The service is fast & reliable. The service team has made it easy for us to get our problems solved.

3 years ago

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zalachowicz@comcast.net Aliquippa, PA

Hello Team CWH, The service men came, identified the problem, got the part, installed it and did a great job. They were professional, on time and wore their masks. You could not have asked for more. I can't say the same for my Choice warrantee. When you sign up for a home warrantee, you look at what is covered in general terms and see that there is a variety of potentially good coverage. I did not look at the details of exclusions. It seems the exclusions make the policy. When your heating system is covered then the whole house humidifier should be covered as it is an integral part of the heating system. It makes the whole system function better. Looking at the policy details, I see far too many exclusions. So much so that I am considering cancelling the policy and asking for a refund for the remaining policy term. Waiting for your reply. Zbig Lachowicz

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 16th, 2020

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Levy Kopelovich Englishtown, NJ

The process that is being used to facilitate calls is cumbersome and at times hurtful. There is no accountability, direct or otherwise, where personnel in a position to assess and in fact to make a decision are available. Also, there might be a need on the company part to better screen potential subcontractors for their performance and reliability.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 14th, 2020

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Cathleen Finch Sanford, FL

d another appt. They asked if the present time would work & he was here within the hour. Very friendly, professional,& expedient. Came masked so I could tell he had concern for me.

3 years ago

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garydank77 ,

They cover most small things but allot isn't covered for needed parts. I had my ac condenser taken out and cleaned and they covered it but didn't cover the $150 of freon to get put back in. Then my heater coil was burnt out and they covered replacement completely.

3 years ago

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Edward Fife Culpeper, VA

So far, CHW has earned my business and appreciation. I have not had to actually call for a repair but I expect the same excellent customer service as I have already experienced.

3 years ago

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Albert Smith Cedar Bluff, AL

James P was a great help. He explained everything clearly. He worked with me to get the right Choice Home Warranty for my needs. He even got me what I consider a fantastic price. Thank you so much James P .

3 years ago

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Helen F Smith ,

The technician was very detailed and he did a great repair job. The work was completed in a minimal amount of time. I would highly recommend him to anyone that needed the type of repairs that I received.

3 years ago

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Sherry Sattler Lafayette, LA

I contacted Choice Home Warranty about my heating unit. Their response was really quick and easy. Fortunately my heating unit was fixed and up and running within a few hours.

3 years ago

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Lynetta J Taylor Palatka, FL

Gentleman that came out (Larry) was great, Very courteous and knew just what to do to repair my dryer. Larry had to order part and should be coming back on Monday November 30th. He was amazing Thanks Larry

3 years ago

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Mkherman Zeeland, MI

I used to like Choice home warranty, until I had a problem with my boiler/ zone system.... CHW could not find anyone to accept the call.... when I called 5 Heating/ cooling businesses myself, ALL of them said they would not accept home warranty calls due to them NOT PAYING! I got a technician here myself, and luckily it was a simple fix, but still cost me $89. When I tried to submit the Bill, it was a nightmare, and required the technician to jump through hoops while they were here!!! It would have taken an additional half hour for the technician to deal with this. I’m not so certain home warranties are worth it

3 years ago

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Michael Raymond Dachroeden

For the past 8 years that I have been with choice warranty my premiums are less than what it would have cost me for repairs. Most years repairs would have been substantially more out of pocket.

3 years ago Edited January 10, 2024

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Lynn Medina Columbia, SC

I would given this a 5 stars if not for the confusion with the email notifying me of a 3:00pm appointment and the technician insisting that it’s between 12:00-2:00. The tech himself was very efficient and really knew what he was doing.

3 years ago

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Larue Jarrett Florissant, MO

Prompt and very courteous! He shared with me about the savings I would get if I signed up today! I was overwhelmed! So I did sign up and the sell pitch was awesome. Thank you Mr. Don W!

4 years ago

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Vanesa G Dassing Lewisburg, TN

I like the home warranty service, but I need to have my appointment set up at a time that is convenient for me, since I'll be out of town from the 9-27 and I can't leave a fridge that may go out while I'm gone. I've contacted you twice about this & it still hasn't been changed to a date before the 9th. I don't have the money to pay for the repairs & wait for your reimbursement. This is the one thing I don't like about it.

4 years ago Edited October 9, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 8th, 2021

Choice Home Warranty Reviews