Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Anita

The cost, the professionalism of the technician, and the rapidity of service rendered

11 months ago

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Juanita Colleton

Quality of service and saving money. I also liked how fast the company responded to service.

11 months ago

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Shelley Ross

Fast, organized, quality work, and follow up…a very good combination!! Highly recommend!

11 months ago

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Thomas Bobovnyk

As always Choice Warranty does just what they say they will do. Scheduled quickly and fixed correctly and on time

11 months ago

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Anar K

The did not fulfill the claim and did not provide sufficient evidence for the refusal to pay for the claim. Furthermore, I have made 7 calls to cancel my contract and they are not returning my calls

11 months ago

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Betty

The service I received is excellent. However, my monthly service fee seems a little too high.

11 months ago

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Larry

Choice did not find a tech to do my last repair. I did it myself, but Choice would not reimburse me for the part to do the job, because I wasn’t certified. They should have gone out of their way to help me.

11 months ago

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Gaby Harsanyi

Wonderful customer service, they use great contractors. Very happy with their service!

11 months ago

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Darrell Bates

The fact that that you can get your home repaired for the price of a deductible.

11 months ago

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Nancy

You have excellent customer service! You were on top of the issue and resolved In a timely manner.

11 months ago

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Renee

TOP RATED but having HORRIBLE 1st experi

1 month ago

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Eduardo

Over a month and still haven't fix my dryer.

1 month ago

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Earl

Would fix what I wanted. If not fix would replace.

1 month ago

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Manish Parikh

poor service and not great correspondence

1 month ago

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Diana Ramirez

They have never came back to fix my dishwasher

1 month ago

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Carla Mills

I have had to many problems to be considered a new customer

1 month ago

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Mary

Dryer died 5 months after moving in. 20-25 years old and didn’t have a serial #. Warranty was not honored because of that. Listed way down in contract. Disappointing and more than aggravating. I had to pay full price for new machine.

1 month ago

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Joanne

Our home is getting older and so are we, therefore we don’t want unexpected expenses. Also, it can be hard to find contractors and having a warranty makes it easier.

1 month ago

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Debora

Service went well.The technician did a great job and talked me through everything that was needed to be fixed.

3 months ago

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Ella

Deal sounded good and turned out not to be true. What's the point of a home warranty if you still have to come out your pocket. I had to pay over $1,000 to replace a hot water heater, their vendor's cost was $2,200+, SMH. My vendor's cost was $1,800 but they would only cover $500.

5 months ago

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Charles Brown

We just did a claim using choice home warranty for our HVAC system. The timeliness of the reply was excellent. The service person that came out was phenomenal.

7 months ago

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Shamsul Alam

I have been a customer since January 2023. My refrigerator is not working properly. I paid $75 to the technician on September 19, 2025. Today, 9-22-2025, the Case Manager offered to buy out $818.00 and refused to repair my refrigerator. A similar type refrigerator at COSTCO is $2,550+tax. Case Managers Ms. Nevada R. refuse to fix my refrigerator.

8 months ago

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Jon Lemon

I've had multiple high dollars system (AC, hot water heater, stove exhaust) claims rejected for one reason or another. Seems like CHW looks for an reason to reject a claim. There is always something in the fine print CHW points to for the rejection. Buyer beware of CHW.

8 months ago

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Michelle Owens

Their definition of replacement is not fair market value. They offer less than half of the value of a replacement of any kind. You would basically have to buy a used appliance from eBay or a junkyard for the replacement price they offer you.

8 months ago

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Verified Customer

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Veronica

Horrible, I can’t believe you guys don’t allow small fixes in one ticket , I have a leak in my toilet, I know how much is worth I just old and can’t do it, also my shower faucet, also easy fix can be done by same technician, both together is minor, but yet it can turn into 150$$ out of my pocket??

1 year ago

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Carla

I dislike that when they need to replace anything there is always an additional cost or some loop hole it falls under that it is denied. I had 2 home warranty companies. Choice home warranty would deny it the other warranty company AHS would fix or cover it

1 year ago

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Jim

They would not take care of my air conditioner even after the person that sold the policy to me said that they would take care of any problems concerning the air conditioner. I don’t recommend this company to anyone. When my policy is up I will find another company.

1 year ago

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Antoinette

Lovely customer service, fast to repair your appliance, have a home warranty is the way to go, amazing company.

1 year ago Edited June 10, 2025

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Verified Customer

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Krishna

I had a frustrating experience with my HVAC repair. Choice approved a vendor, but I found concerning reviews about them being untrustworthy. Despite my concerns, they insisted on using their vendor. When I tried to provide my own, they backtracked on their support. Overall, the lack of transparency and poor communication left me very disappointed.

1 year ago

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Loren

Good customer support call, tech arrived on time, was very professional, made repair in one short visit.

1 year ago

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Jay

Choice Home Warranty was unable to find contractors to make any repairs. Then when I found my own contractors and they approved reimbursement of expense, the company did not reimburse me for my expenses as promised. They lost the opportunity to keep my business.

1 year ago

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Wayne

They are the worse. You can never get in touch with a live human. They do not have enough service companies to handle there requests. It is the worse. I have had them for over 5 years and they have gotten worse and don’t care about the customer service needs. I would never recommend them to anyone. Very unhappy Wayne M

1 year ago

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William Travi

Fast responce and quick repair. The repair man made a quick assement of the problem and made the necessary repairs.

1 year ago

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Monica Specht

Poor response to claims. Took over two months to get a washing machine replaced. No follow up on another claim. They just closed the claim. Conflicting answers regarding information needed to work with an out of network technician. Quoted $400 to replace a boiler system that cost over $10,000.

1 year ago

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Theresa Wilson

I don't like have someone come out claim to fix a problem only for this problem to come back in less then 5 months and begin charged to service fee if the wrong person comes out. If I know with the problem is then I don't need choice warranty

1 year ago

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Robert Munoz

Good overall. Looks like a hose was left off a drain from the water heater. Have them return as soon as possible. Thanks.

1 year ago

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Gregory Wible

I called a request one day..got a response promptly, and got an assigned service technician straightaway.

1 year ago

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Tatiana Scoggin

Denied 3 out of 4 claims submitted. The last claim was mishandled by the vendor. The vendor did not follow the protocol. Choice Home Warranty did not enforce the rules with the vendor. We ended up paying for the repair. We will not renew the contract with this company.

1 year ago

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Verified Customer

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Sondra Ramos

The technician was polite and courteous. He fixed my faucet in my tub. I am a very happy person. Thank you

1 year ago

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Paul

This Warranty Company is a joke! Don’t waste your money! They will happily take your money, and then think of any excuse not to cover a problem that should be under their warranty. I have had much better success in the past with American Home Shield. Save yourself future headaches, and don’t purchase their product.

1 year ago

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Verified Customer

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Robert

I called him with my repair that needed to be done. They responded by getting someone to come out almost immediately.

1 year ago

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Chris

Called for service and had someone come next day. Quick repair and technician was very friendly. Would recommend.

1 year ago

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Patricia

.ive had bad service people and excellent service people.some know alot more than others.but all in all ive had good service.

1 year ago

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Felicia

I had to unexpected things that stopped working back to back. They were prompt and very professional.

1 year ago

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Don

Saved money. Peace of mind knowing that if I have any major repairs coming up, they will be taken care of by Choice.

1 year ago

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Verified Customer

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Sally

I had a plumbing problem and called Choice. I had a plumber at my home by 11;00 AM the next morning.! Kudos

1 year ago

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Verified Customer

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Roberta

Claims have been handled quickly. We have been told that our hot water heater is failing but won’t be eligible for claim until it fails.

1 year ago

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Jason

I was wrong to think that all I would have to pay for a replacement would be the service fee. They considered many things as "modifications" that they would not cover and I had a lot of out of pocket expenses.

1 year ago

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Verified Customer

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Alorina

Service is completed satisfactorily. I highly recommend Choice Home Warranty to friends and colleagues!! Thank You!!

1 year ago

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Verified Customer

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Nathaniel

The dryer still doesn't work. The technician replace a part but the heating element is the problem. Otherwise the scheduling individual is was helpful. The technician just missed interpreting the problem.

1 year ago

Choice Home Warranty Reviews