Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Linda Jimeian Melbourne, FL

They always send excellent technicians and have live agents to answer you calls. Excellent warrenty.

2 years ago Edited September 21, 2023

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Joselita

Worth the premium!! Good communication from start to finish. Very responsive nd filing a claim is a breeze!

2 years ago

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Donald Jackson, MO

I had filed two claims. One of them after close to a month someone showed up to check it out. The other claim no one ever showed up, or even offered to answer to it. Why have Choice if no one is going to help out.

2 years ago

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TERRY L. WHITE Houston, TX

I filed a claim on 8/24/2023 on my A/C unit. The last contact with anyone was 9/5/2023. It is now 9/12/2023 and still no contact. Each time I have reached out some one is supposed to get back with me in "24 hours". Each time "I" have follow up as they dont......so far I'm not impressed.

2 years ago

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Bruno Lozano San Antonio, TX

It's a horrible company, They get people that are not qualified to form services. They Jaylee offer full replacement, but only offered me half of what a washer would cost. Had no hot water for over four Months due to personnel they offer to perform services.

2 years ago

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Joe Roberts San Antonio, TX

They where very fast in getting am contractor to accept n come put to work on my property..thanks very satisfied that he was to get problem fixed

2 years ago

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Timothy Maynes Indianapolis, IN

I had an issue with my central air unit and went almost 3 weeks before Choice could coordinate with the service privider to come to my place. It was my first situation and it did not leave a good impression on me about this company.

2 years ago

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Tina Cordova, TN

It’s been 3 weeks and I’m still waiting on them to replace my water heater. And instead of just the $75 fee I also have to pay for “unauthorized expenses” without a list of what it includes at the cost of an extra $200. The repairman says it’s $300 so I don’t even know when I’ll get my replacement or how much extra it will cost.

2 years ago

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Jimmy Edwards Fort Worth, TX

After the initial contact our experience smoothed out. The hardest part was trying to pick a category to explain the reason I was needing a repair

2 years ago

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Elizabeth Chiong-Tam Palm Bay, FL

It took to long to get people out to look at problems. When I signed up the guy told me that since I live in Fl I would have someone out the next day which was a lie. Then the repair people don't fix the problem they want to duct tape or super glue things.

2 years ago

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Ray

Disappointed!! I am disappointed with CHW: On two occasions (up right freezer and 5-ton AC condenser) They did not replace my high-end appliances with like-value. When I appealed, they said read your contract. I was mis-led by their advertisements. I will not renew with them and certainly would never recommend them

2 years ago

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Bruce Kaufer

Had multiple visits to correct leaking fridge. Had to install pressure reducer for house by my plumber.

2 years ago Edited September 20, 2023

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Tina

I didn’t like that the company used did a poor job of communicating. I waited an entire day without out any type of communication on if the tech would be at the scheduled appointment.

2 years ago

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Paul Carr San Antonio, TX

Getting a repair person to come out took more time than I thought. The problem was solved by very capable contractors once they got here.

2 years ago

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Michael Braddock

Lately they have been fast and efficient with their dispatch procedures. Very satisfied with the latest service

2 years ago Edited October 6, 2025

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Linda Lincolnwood, IL

Reliable, very fast in responding and finding qualified technicians. Have choice warranty is a peace of mind and recommended for every household

2 years ago

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Marilyn Wade Mission, TX

As far as a warranty company goes Choice is the best one I’ve tried… quick response and good service

2 years ago

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Kathryn Columbus, OH

I appreciated being kept abreast of where the company was in the process of locating a service provider. Thank you.

2 years ago

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Susan Ankeny, IA

The tech that came out was very knowledgeable,it took awhile to get the part, but I’m glad to have the warranty.

2 years ago

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Jacob TX

Never received a call from Choice Home Warranty about getting my AC fixed. I finally found my own repair company to fix. They still charged me 75.00 after I did all of the work! Then they still haven’t paid for my reimbursement that I had to front the money for!

2 years ago

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Christy Reid Dallas, TX

They refused to fix a leak on my AC even after they were shown multiple pictures and the leak was verified several different ways. They only want to slap a bandaid on it and go the cheapest route. They were just out 3 months prior for the same issue.

2 years ago

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Robert Denver, CO

Terrible customer service, and seems to be getting worse every year. Only one claim over 4 years has gone well.Appointments always changed at the last minute. And even with a 9 to 5 window, the technician still missed the window!,,

2 years ago

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John Morrow, OH

Rediculous! I had to come out of pocket $450 to fix problem that prior vendor you sent out caused! You denied my claim and my appeal! I will tell everyone everywhere just how horrible Choice really is! I will be leaving you soon! Terrible quality of service and no protection from poor vendors performing repairs! That’s more than enough!

2 years ago

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Sonia Miami, FL

Premiums and deductibles increase every year. Not all claims are covered and it’s a hit and Miss with service contractors. Not sure if I will renew my contract.

2 years ago

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Brad Urquhart Phoenix, AZ

Submitted a claim for condensation collecting on air bypass unit in garage and it was immediately turned down. We had to have a repair man come out to fix the issue as it was a definite problem that could have led to major issues.

2 years ago

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Glenn Higgins Naples, FL

Response time is slow both claims took multiple phones call to get service. Service techs were at least a day late or we were not put on there schedule. No follow up by CHW

2 years ago

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Mark Hilliard, OH

Got garbage disposal replaced OK but needed wellpump work. They couldn't get anyone out for 2 weeks couldn't wait without water had to call someone else

2 years ago

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Joy Silver Spring, MD

Three times I have called for service and all three times the reaction was very quick and the service men very nice.

2 years ago

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Dee Acevedo Augusta, GA

Worst company to deal with. Unreliable. They denied 2 of the 3 claims I put in. The companies Choice does business with are not trained to do the job they were hired for. They no show as well. I canceled and hired my own. I may never use another home warranty company again

2 years ago

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John Hot Springs, AR

I have yet to have my hot water valve replaced. I’ve called the plumber a couple of times and he never called me back. It seems as though your group of people that you have doing the work for the home warranty is not up to snuff. So, I want you to immediately cancel my service.

2 years ago

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Lakeisha Jackson Montgomery, AL

Choice home warranty is terrible. I’ve filed a few claims. 2 of the have not been completed and they have been open since around May and June. They don’t follow up nor check on you to see if you are satisfied. I file 1 claim and they couldn’t find anyone to dispatch for my service so I canceled the claim.

2 years ago

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Janet Winston-Salem, NC

Not one person understood the problem. No one listened. Service was not completed as stated by a worker thus having to submit another claim. Service was falsely stated complete and was told 4 more weeks to wait for service on AC

2 years ago

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James Wallace Durham, NC

I liked the approval of my claim. I was unhappy that you were not able to find a service technician in the time I needed one.

2 years ago Edited October 2, 2023

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sandra robinson

Your customer service agents that handle approvals are the worst people I have ever had to deal with. The 3 minutes you get to speak to them is a joke. I will never recommend Choice Warranty after the way I was treated last year 2022 by your employees over the phone.

2 years ago Edited September 7, 2023

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Martha Fontana, CA

I love choice home warranty going on my second year and I have had no issues saved me tons of money .

2 years ago

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Willie Kennedy Memphis, TN

I submit a claim and it took a week to get a response ,then it took another week to get it assigned to company.Then the company email saying it will be another week before they can come out

2 years ago

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Matt Conrad Keystone Heights, FL

Technician said the washer would need to be replaced. Choice approved a 320 dollar Lowe’s gift card but it would take 30 days to receive. We are washing clothes by hand in the meantime. Thanks Choice! I asked customer service if we could possible receive it sooner and the lady snapped back with “we are not an emergency service”.

2 years ago

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Pearline Baton Rouge, LA

Some technicians are not dependable. At times you have to wait extended periods of time to get appliances service because they don't have any available.

2 years ago

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Dianne

He was prompt, polite and professional. He explained the problem and how to fix it so the system would work properly.

2 years ago Edited September 7, 2023

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Christopher Hillsboro, OR

Quick process, trustworthy vendors. I appreciate having a reliable company to help with my out of state home.

2 years ago

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John Lockport, IL

People have been out here at least 4 times to fix the air conditioning. It just popped the breaker again and won't cool the house even after resetting it. I guess I'll call them again tomorrow and get another guy out here in a few days. I just hope we survive the heat and the multiple deductibles which are adding up..... very disappointing.

2 years ago

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Latina

I called regarding plumbing leaking in the kitchen sink. It took 6 days for the referral to come. Then 2 days later same issue it took 3 days. Sink floor had molded because of the leakage and the time frame. I was told that my issue was not emergency. They also did not fix the mold situation.

2 years ago

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Tammy Aiken Tharpe Augusta, GA

Would not cover part. The next year thru said the plan would cover if the new part went out again. It did and i cannot get a preapproval for a repair that i have requested since 7/3/23 and today is 9/3/2023. Do not go thru their corporate. Communication is poor at best and service is non esistant!

2 years ago

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Michael Charlotte, NC

I am very pleased with Choice Home Warranty. They are easy to make claims with and schedule with the company to come and fix the problem.

2 years ago

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joni blum Baton Rouge, LA

The customer service and the technicians sent out are very good. I gave 4 stars because the price of the warranty is higher than most.

2 years ago

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Lovaisa New York, NY

Good customer service, quick answers to questions, reasonable service wait time, and great prices for service.

2 years ago

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Tim Acworth, GA

Tech came out and said it's the ducts. I received an email from choice saying the work was approved but have yet to receive a follow up or call for work to be completed.

2 years ago

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Lyndia Phoenix, AZ

I was assigned to a vendor who proved to be efficient, on time, and professional . I was very happy with end results.

2 years ago

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William League City, TX

I have been waiting for two parts to a broken washing machine. I have not receive any updates from Choice and have to call both. Choice and Sears/A&E to get the update which has not changed since 7/2372023. The initial request was 7-6-2023

2 years ago

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Barbara Jackson Chicago, IL

Needed a plumber. Guy shows up, got $78.00 .He was to return 2days later. No show, call after call __no show. No return calls . I was out of $167.00 for another plumber. I have to pay $50.00 more dollars on utility bill..

2 years ago

Choice Home Warranty Reviews