Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Verified Customer

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Michael

Choice incorrectly notifies me when repairs will be made. The notices I get from the actual vendor are correct and conflict with those from Choice.

1 year ago

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Jay Norman

The company they assigned to our never showed up. The second company (3 days later) repaired our refrigerator perfectly and in a timely manner.

1 year ago

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Donna Goodson

So far, I’ve had a good experience with choice home warranty. I have had two claims and they approve both of them

1 year ago

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Gregory Jolly

Twice Choice sent servicemen out to fix my range. Twice the serviceman stated that they would order parts. Twice when I call to verify if the parts were approved Choice states the servicemen closed the tickets as being successfully repaired.? And I had to pay $85 each time.

1 year ago

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Rocco and Toni Small Locorriere

Very easy and convenient to put in claim online. The service providers they send have been amazing.

1 year ago

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Roderick Charlton

Excellent work for the two cases I had. The ac issue was somewhat inconvenient but the job was well done

1 year ago

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Jane Wiley

Easy to file a claim and quick response. Techs that came out to my house were professional, courteous and friendly.

1 year ago

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Sal

Case manager rudely talk to you, service not even completed, problem still unresolved and I have been a paying customer for over 3 years. It’s amazing how no one care in the entire company! Shame on us for believing they’re who they say they are.

1 year ago

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Robert

Ease of use. Prompt response. Although my claims have been minor. This warranty provides me with peace of mind.

1 year ago

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Bernard

I have used CHW before and have been very satisfied with the response with communication and technician time!

1 year ago

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Jack

Fast service and very courteous, I have no problems with customer service they were great to work with!

1 year ago Edited September 9, 2024

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Verified Customer

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Roy

They seem to have difficulty in dispatching repair people in a timely manner or at all, in some cases. Also, the quality of some of the repair people they contract with is very suspect.

1 year ago

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Raymond

they had to come out 3 different times before they knew the oven was not fixable. since the last guy came ,who said the part is obsolete, I have been waiting for something from them,they send me this survey, but can,t take of my stove. almost a month now.

1 year ago

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Verified Customer

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john evans

The fact that I was able to submit my claim after office hours, online, and getting a response within minutes.

1 year ago

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Jena W.

It took approximately a month to get our air conditioning fixed. This was during a time when the temperatures were running over one hundred degrees. I had to make several phone calls to get the vendor out to the house multiple times.

1 year ago

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Verified Customer

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Patricia

This was one of the worst warranty I have ever had. Their no communication They put your number in a queue and never return your call. They have the lowest rating businesses to do your claims . If I could give a 0 stars would.

1 year ago

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Bonnie Holm

I liked the promptness in responding to my need and the thorough way the technician handled the situation.

1 year ago

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Nick and Kamalah Vorhees

Horrible customer service and you guys will not fix anything. I will never recommend Choice Home Warranty they make you jump through hoops and only fix the minor things. Then when you try to cancel your five-year contract, they want to charge you for every dime they’ve spent at your house so you do not get any money back, they are a scam.

1 year ago

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Verified Customer

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Jeffrey Foster

I have been waiting 2 months to get my oven fixed. Still not fixed. Also I am waiting on a refund for the premium I have paid for coverage on my hot tub. They have neither refunded nor changed my monthly fee because my tub is above ground which they knew when I added the coverage.

1 year ago

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Judi Summers

I’m very pleased with the vendors that Choice has chosen. They are true professionals in their trade.

1 year ago

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Kevin

I don't know how costly this service is, compatatively. Compared to WOLFE, I'm very happy with Best.

1 year ago

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Verified Customer

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John

Choice has sent 4 different people to look at AC and none of them have been able to fix it. They all day we need someone else and I have to make a new claim. Can you do something about this?

1 year ago

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Cynthia

In most circumstances Choice has been good. However, when I really needed their support and flexibility with a challenging situation, they failed miserably🫤

1 year ago

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Shelia Harris-Moore

CHW is great. I'm waiting to get my washer/dryer serviced. CHW is fast and professional and comes through every time.

1 year ago

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William

Excellent service, reputable technician. Professional and knowledgeable. Very happy with the coverage.

1 year ago

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Ray Castro Jr

Saved hundreds of dollars on repairs to garage door, ice-maker in fridge, and other repairs in the house!

1 year ago

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Frank

The only reason it's not a 5 is because it took so long to get my kitchen faucet repaired. Other than that I'm very happy with the service.

1 year ago

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Jerry

The last replaced cost was a complete joke. And when they told me based off wholesale price is even a bigger joke. The consumer buys this policy for protection not to haggle over price.

1 year ago

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Angela Edwards

In like the customer service. The representatives are attentive, actively listen, and are extremely helpful.

1 year ago

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Ace

I would never buy a home warranty from them again. I had a plumbing issue and had no working toilets or sinks or showers and they denied my claim after sending 2 technicians who could not fix the problem. I had to call my own plumber who took less than an hour to resolve the issue.

1 year ago

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Verified Customer

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Catherine Keifer

I did not like that. You gave me an appointment between the hours of 1 and 5 PM with Sears and they never showed up. I called you during the day to check on my appointment and you told me it was still ago. I have not heard from you or Sears on this, I actually had to pay an air conditioner man to come to my house and fix it

1 year ago

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Ken

Excellent customer support and service. Repair people are always Professional and willing to answer all Questions.

1 year ago

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William Wood

The technician was on time and finding out he had the wrong bulbs mad a second trip and fixed everything perfectly.

1 year ago

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Chris Clark

Like the service. Was surprised still had a high bill for ac repair but seemed fair on other appliances like washer dryer.

1 year ago

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Tribhuwan Shrestha

July 12 claim air condition problem.several times change schedule about 104 degrees temperature during that time .but choice insurance didn’t fixed .i call local technician they fixed July 16 th 2024 .we talk for reimbursement but insurance denied. So I don’t like .very very poor service.

1 year ago

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Verified Customer

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Lisa Catlett

I paid for 6 years of coverage and didn’t save anything other than to protect against inflation. They are not even licensed in California!!! My refrigerator has been Brocken for over a month now and choice screwed up the paperwork every chance they got. I am really thinking of canceling and would not recommend this company.

1 year ago

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Verified Customer

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Paula Lee Micallef

The service we received from Choice Home Warranty. The technician was professional and quick. What a great program.

1 year ago

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Karolin Marte

I have been waiting 2 weeks to get someone to contact me. They sent a company that is terrible and choice home warranty doesn’t want to reimburse or respond to my emails or contact requests. Really unprofessional and I will not renew my coverage when the time comes.

1 year ago

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Verified Customer

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Doris

Coyote A.C. Service's owner, Travis took good care of me. My ac is working perfect again. Thank you.

1 year ago

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Linda

Very pleased with our recent air conditioning claim. Everything was fixed very fast, with no hassles.

1 year ago

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David Remondini

The initial offer was for a gift card from a vendor we rarelu use. After I called in they agreed to send a check so in the end I was satisfied.

1 year ago

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Maryann

I am very disappointed. They said that I would have a repairman the next day and he was a no show. I called the repairman and he said that he was not given the information. So I had to get another company to come. It was horrible not having hot water for a week. Extremely disappointed

1 year ago

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Verified Customer

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Kaye Strickland

Prompt response from the local contact Christina W.. She walks clients through the process and does super follow up!

1 year ago

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John

It works just call them and they take over,the tec shows up makes the repair all done everybody happy

1 year ago

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Doug Grace

Customer service has been excellent. No complaints, except CHW could not locate a vendor for a claim. I found the vendor and was reimbursed by CHW.

1 year ago

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Verified Customer

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ashley porinsky

My last claim took a month for them to send out a plumber to unclog a drain. I then told Choice Home Warranty I had to hire my own plumber to cancel the claim and they still dispatched a serviceman. I wish I could get my money back.

1 year ago

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Verified Customer

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Colleen

A repair person was sent a few days after the claim was filed. He was cordial, personable, knowledgeable, and helpful.

1 year ago

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Willis Benton

Fast and professional service, AC went out and they was able to get a company to fix the problem the same day

1 year ago

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April

Had a tech out 4 times choice said they sent over to sears to order part! Sears never got request! On phone more than 5 hrs of my time over 3 weeks trying to get my stove fixed. Mind you I just got the warranty plan for 3 yrs and this is how the first claim went

1 year ago

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Verified Customer

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lorenzodonald@yahoo.com

Wasn't a hard repair but not having an A/C for anytime in the summer was tough so thx for coming to fix it in 1 wk

1 year ago

Choice Home Warranty Reviews