Choice Home Warranty Reviews

Needed a plumber to repair our toilet and he was pleasant, friendly and professional. Found an additional problem for the toilet and took care of it. Knowledgeable and helpful and got the job done efficiently. Thanks, William for your Good Job!

This claim was for my air conditioning system. It took the technician several days to get to me to set up an appointment, and he found that the unit itself is working, but the thermostat and wiring to the unit was faulty. I paid $100 for the service call. It took two more weeks for the technician to come back and replace the thermostat. When I ask him if it worked now, he said no because the wiring was not covered under the warranty. I’m still not certain how a “system “which can’t complete Sending information to its parts wouldn’t all be covered. My claims manager was very nice, but said that wiring doesn’t usually fail so that would be considered an abnormal failure and choice warranty does not cover abnormal failures. So I will have to pay someone to come and replace the wire. I have still not seen a settlement statement showing how much the thermostat cost. I am just assuming the original hundred dollars must’ve covered it. This is my second disappointing claim with this company when my gas range top went out and Ireceived $300 to replace a $1200 gas range top. After the service call charge was factored in, $200 certainly did not replace the range top. I gave three stars because of the quick response of choice #Warranty acknowledging my claim and for the ease of filing the information online. Those are the only reasons because financially and logically I don’t believe that I have received a fair value for my $93 a month which I have paid now for over two years

My water heater was leaking from the top and bottom, and Choice Home Warranty took care of it right away. The claim process was quick, a technician came out fast, and everything was handled smoothly. Great peace of mind knowing I’m covered!

I have had a home and a condo covered by Choice for about 4 years now. All in all, I have been quite satisfied with their service. Recently I have had 3 claims with them and two of them were nightmares! First the clothes washer broke down so they sent someone out promptly to look at it. The repairman said they had to send for parts and would probably be in next week. To make a long story short, I called them every week and was told ‘next week’. This went on for seven and a half weeks! That’s right , for almost two months I had to lug my laundry for my family of four to the launder mat and spend all that money. I kept calling Choice, but they couldn’t do anything about it. When the parts came in and they installed them, my washer tub would not fit in the new parts! So now they had to order a new tub which would take two more weeks! Today, after nine weeks, they finally fixed it. Okay so right around the same time my dishwasher broke. They sent someone over promptly, but he didn’t seem to know much about the dishes washer which, by the way, was only two years old and wasn’t cheap. Of course he had to order parts! These venders that Choice contracts with NEVER carry parts! Came back the next week installed the part, but still didn’t work the next day. Had to call him back again for the third time and he did something with the drain. Again the next day it didn’t work( they never stay long enough to make sure it works) and we called Choice to send him back. They gave us another appointment, but no one ever came! By now it’s been at least three weeks without a dishwasher. When I complained to Choice about the no show appointment they said they would get back to me. The next day I got an email from them saying they were denying my claim because it was our negligence. So I had to go to buy a new dishwasher to replace my two year old dishwasher! Cost me $1000.! My third claim was a loud noise coming from my refrigerator. Choice sent someone to my house in 2 days and he was able to fix it in the spot, so that was good. So, to sum it up, I am always able to reach Choice without any problems, day or night. What I have noticed over the years are the terrible venders they have their contracts with! They look like little mom and pop companies that have no parts and inexperienced repairmen! Have of them pull up in their cars with no uniforms. When they do have a truck, it never has the parts you need so from the time you put in a claim until it’s fixed, can take several weeks! I will probably keep Choice because all these home warranties are alike. The main reason I keep one is in case my air conditioner breaks. It scares me to think how long I would have to go without it before they fix or replace it considering I live in Las Vegas!!

Though initially delayed in finding technicians but ultimately choice team helped with prompt response and approvals so technician was able replace thermostat. Only issue was technician installed non programmable thermostat while we had programmable thermostat but otherwise all set I appreciate and recommend choice home warranty services

I was very impressed that they worked with me on a monthly cost because I am 70 years old and on a fixed income. I said I couldn't afford the original price so they worked with me on a much lower price that I could afford. I just signed up for the warranty so I have not had too use it yet.

i used the reimimbursemant plan. it was a little confusing. a representive told me one thing and another gave me different information about the same question. they were not very friendly. the hvac tech had the same problem. have yet to receive information about receiving the reimbursement. the sales person lied about how much would be paid on each servvice call. not every service is is paid 100%

I am doing this 5 start because I choose this for my own personal reasons….I call went I was in need and they help me right away on the phone it took 2 weeks for the laundry machine to be fixed but it was fine with me just to be patient and wait…. I paid $80.00 on the first visit I think it’s the way it should be.,,.thanks

It was a great experience. I was skeptical at first, but I called and put in a claim, paid the deductible and scheduled the repair, and everything is done with no problems or issues. I’ll see about a couple more claims and if everything goes fine again I would probably get this for all of my properties..

I liked that they made it right by giving credit for the service fee since their car gave incorrect coverage info stating circuit breaker overloads were covered when they were NOT covered. Although it took a lot of time, arguing, phone tag and lots of time on hold before they gave the credit. They gave many no's at first and lied about pulling the tape of my conversation with the csr that made the mistake, initially. In the end they made it right thankfully. The service request I used it for was for my GE washer that had a broken belt and clogged fabric softener cup. The appointment given was over a week later so my laundry piled up and it was impossible to get a closer appointment time and they didn't seem very interested in helping me get a sooner appointment either. The tech fixed the issue though plus explained and showed me how to unclogg the fab softener cup if that happens again. What I didn't care for was how the check left when he was finished and waited till after he was gone to call me to let me know he was finished and explain a few other details that I really couldn't make out because the phone connection wasn't the best. I'm not sure why he did that and why he wouldn't call me when he was done then leave after talking to me so that part I thought was weird and unprofessional. I should probably give a lower score but because he fixed the issue no nonsense and the claim process was fairly easy plus the service fee was zero for me I think it deserves a three at least but they don't like to cover or follow any of their coverages Plus credit for that service fee even though they're on the wrong no matter what anyway you really have to pull teeth to get them to honor what they agree on and what's right which I think is very very wrong of the company and it doesn't look good therefore I'm not renewing my policy with them.

I was in a tight spot with having no water in my house. I was desperate to have this resolved quickly (for obvious reasons) Tamika at Choice is a SUPER STAR and made sure things where handled appropriately and to my satisfaction. Tamika is a tremendous asset!

They advertise if the appliance, HVAC, etc. cannot be repaired they will replace it. That’s simply not true. They will pay half of what a new one would cost. However, they are very easy to work with and do everything they can to keep you as a happy customer. The service company, Simplicity Services, they sent to get my air conditioner going was very good. They were on time, made the repairs in amazing time, changed the filter, and checked the output for a good amount of time. Josh was friendly and very knowledgeable!

I have been the customer of choice from last 4 years now. I will say they have exceeded my expectations. None of my claim have been denied or delayed due to financial reasons. They have always sent a qualified technician to my home.

Technician was on time, knowledgeable and customer friendly. He knew his work was able to locate the problem affecting the functioning of the dish washing machine in a short time, about 15-20mins. He explained the process and went ahead to fix the problem.

first - Best Company needs to incorporate into their code that multiple reviews can be given because multiple claims can be made and each claim should be rated. Best Company sent me a link after a HORRIBLE experience with Choice about replacing my microwave - in which they offered 1/3 of what a replacement costs AND they DON'T Install it! and I STILL HAVEN'T GOTTEN MY CHECK. However, for my last claim for my garage door opener, the technician was able to fix it and all I had to pay was the service charge. The technician did say that choice wouldn't cover it if it broke again if i didn't also have an uncovered service of balancing done - so i paid for that - not sure if i was duped but I do have an extra wide garage door and it made sense. so i did it. but the point was that CHOICE was 5 stars on this claim. the best I can do is give an average rating I supposed, because each claim is handled differently and should be rated thus.

My air conditioner did not come on when we tried in on the first hot day of May. I made the claim on line at the end of the day and with in 24 hours, we had our air conditioner fixed. The service provider was prompt in returning our request and he was here over an hour, diagnosed the problem, had the part and made the repair. Thank you

Customer service was outstanding! I spoke with Adam, and he was patient, very professional and courteous. He walked us through the entire process and answered all our questions completely. The coverage is very affordable, and we think this will be good for us! Thank you, Choice Home Warranty!

I have been a customer of Choice Home Warranty for several years. They have been outstanding responding to and covering all of the claims on HVAC,, refrigerators, humidifiers , stove and dish washer. They live up to the warranty policy with no hassle! I will continue to use them for sure !

My torsion spring of garage door broke, and I reported to Choice Home Warranty early in the morning. It was a Saturday, which I could have gone to a store to get parts or get a service company to come out; but, according to the contract, I had to wait for Choice Home Warranty. They didn't get back to me until late in the day, too late to go to a store, and too late to get a technician to come out, to tell me I could find my own technician. I submitted one for $250, that was approved, with $100 service call deduction, but the tech became non responsive later. I had to find a replacement that cost $350, was not approved because CHW was not reviewing the changes. I found CHW not worth the money for this event, but I will stick with the company for the rest of the contract year and see if there is any improvement.

Filed an ac claim. Asked to be referred to a different company, NOT the company that had already been out to supposedly fix same unit ac AND heat. EMS was sent to fix our unit. VERY pleased with EMS! They were professional and efficient. Each time I spoke with Choice, they would set the appointment day and time. The first appointment, no one showed. Called EMS. The apologized but explained Choice does NOT make appointments, EMS does. When I called Choice to tell them I was told by EMS to ignore Choice's appointments and only respond to the company's emails. Very confusing. They were also quick to close the claim, due to a circuit breaker needing to be exchanged. My husband did the work so another ac tech could be sent out. Received another email with date and time that EMS did NOT make.

Easy online system to file claims. I was contacted the same day by the service provider by both email and phone to confirm the next day appointment. Provider called and said he was on the way a few minutes ahead of the appointment window. The issue was resolved within a couple of hours of arrival - great communication and great service!

I would like to express my appreciation for Jesica (3651) at Choice Home Warranty for handling my claim professionally and ethically. She communicated clearly, responded promptly, and guided the process with care and integrity. I am very satisfied with her service.

My AC stopped working thus week and I called Choice who emailed me that a company would be there the following day. An AC repairman replaced a part outside and AC worked again! I've used Choice on 3 occasions and every time the issue was fixed the following day! Choice is 100% worth the cost and I signed a 6 year contract! Couldn't be happier!

I had the following companies which were great. Appliance Tek Service; Lake Country Electric; Clog Pro LLC and Speed Service LLC. Speed Service LLC has a Ukrainian accent which made it difficult to understand. I am pleased that one electrician was scheduled for both units of my duplex and I paid $150. I paid Clog Pro LLC $550 for shower cartridge and fitting. CHW will not cover although it states coverage in the policy. I asked for CHW to reimburse $275 of the $550. No response as of yet. The reason for the 4 star rating.

I requested a repair for my stove top and it was so easy on lines. They’ve set up with company’s repair professional right away. I’m very impressed with GE repair person, he was very knowledgeable and fix it so quickly. Thank you so much for your prompt service.

We recently had our heater go out over a month ago and it took until now to get it looked at and fixed. When calling in to talk to someone, communication was difficult sometimes as it was with individuals with not clear English and were going by a script only. When asked to speak to supervisor, it wasn't clear if there truly was one. There were no real local service people we learned after calling around, as no one in the area would work with this warranty company because it was too hard to get paid. The first person they found no showed. They didn't like the second one's answer and finally the third person was a really good one and got it fixed. It was quite an ordeal for one part to get heat after several really cold fronts had passed through during the month!

Definately was a great service experience Carlos the garage tech was very detailed oriented. Hediagnosed the problem and he was able to get it fixed quickly. He did a great job and I would definitely recommend him as well as choice home warranty.

Our thermostat went south. Choice took a week, but the technician they sent did install our new one quickly - was extremely service minded and there ya have it. The only issue was they told him to charge us $85 service call... wrong, I got in on a special deal so my service call was $75. So far, very happy with this company.

I had a toilette leake due to an eroded seal, I filed a claim to choice home warranty and they scheduled a plumber visit the next day. After estimating the cause of the leak, plumber fixed the issue and his labor was covered by choice home warranty.

We live in an area where getting repair service has been difficult. Our original home warranty company couldn't get their servicers to come out here so we were hesitant to try another company. To our relief, when our oven went out Choice Warranty was able to get a repairman out here and he did a great job.

I purchased a policy over a year ago, and just had my first issue with an appliance. I was able to file my claim in minutes, and within 24 hours the issue was resolved. Given my work schedule I especially appreciated how easy it was to connect directly with the tech to narrow down the arrival time.

My microwave stopped working. I had an appointment scheduled in a very timely manner. When I confirmed my appt day & time with the technician he said he had an unexpected opening that afternoon if I wanted it. I did! He was friendly and efficient. Problem solved.

As part of my home purchase, the seller was offering a one year home warranty. I picked Choice Home Warranty based on the reviews and a friend's recommendation. I just renewed my policy and the 2 claims I filed were both processed in a timely manner

Good company, quick payout. If they can’t find a contractor to fix your problem they will allow you to hire your own but you have to do the paperwork yourself, it’s not difficult though. The only thing I don’t like is that sometimes it can take some time for them to find a contractor.

This is the first time calling for a service call on heat pump as I live at the beach and we received 4” of snow. I think it shock my system 😁. The customer service representative was professional, courteous, and explained in detail what the next steps would be. Glad I went with Choice Home Warranty.

This type of home warranty IS WHAT IT IS! Knowing that, after 50 years as a real estate broker, has made for a great relationship on our home warranty. Choice has always come through on our claims and I would recommend using them. They have always answered my on line requests and even called back quickly when needed. Thanks

They are very responsive for any claim submission or follow up. Sometimes the local technician timelines are extended (post covid this seems to apply in general, though), and then have had a couple of instances where the technician didn't show without indication and then had to reschedule. Apart from adding more technician's to their list, there isn't much they can do.

There service is above explanation; the employees are very cordial, sincere and don't mind listening to your complaints or concerns. When placing a claim they are prompt, no hesitation in providing the service u requested. I highly recommend this company and the monthly cost, service fee is great!!!

Speed and quality of resolution to claim. Staff is outstanding. Super company representatives that responded almost immediately and seemed very interested in helping me reach a satisfactory solution. Even the company that they selected for claim satisfaction was just the same.