Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Erica Pate

Horrible. Between the outsourcing and persons not understanding you, the appointments getting set with the wrong vendors for the issue and the fact that you have to inform them, and the uninformed supervisors who try to sideways talk you when you aren't simple, they make it difficult to get things done.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

stanley lipetz

Very disappointed in service. The technician was sent to repair a light in my refrigerator . I paid him the $65.00 fee and he told me he had to order the part. I then received a letter telling me that the light is not covered under my policy. Why did your company send a rep and charge me service fee for a service that was not covered?

1 year ago

check_circle

Verified Customer

star star star star star

Curt Barlow

Great job of fixing the Air Conditioner, it's been working great since repair last week of July. Thank you Carlos!

1 year ago

check_circle

Verified Customer

star star star star star

Kevin Magnuson

They have a great program to help with ongoing problems and costs with all of your home’s working issues.

1 year ago

check_circle

Verified Customer

star star star star star

Frank Pimentel

Most recently on my claim you responded quickly to set up an appointment and tge tech came and fixed the issue

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Mike

Was charge deductible 3 time holes left in three walls, shower/tub hole and all fixtures taken, noting was ever repaired by choice not even water heater and said nothing was covered.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Sammie

You did not find anyone to fix my air conditioner. I had to find someone myself and ended up having to pay $250.00 approximately out of my own pocket.

1 year ago

check_circle

Verified Customer

star star star star star

Mel

I've had three occasions to use the warranty and each time they came through in a timely manner and fixed the problem.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

James Albert

The small print says that they reserve the right for partial payment to replace an item. Saying that was their cost . Well that would only be true if they had warehouse full of appliances that could be installed by them . It’s arbitrary.

1 year ago

check_circle

Verified Customer

star star star star star

Roland McDougal Sr

I love the response time in addressing a claim, but the last company that came out was not good enough or experienced.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Yvette

The fact you are not covering more of the cost of the replacement item. Also you all not allowing your clients to get better price options by using your vendors.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Doyle Phillips

I do not like the review process that Choice goes through after the contractor has submitted the information. This seems to get an automatic denial and until you give more information and fight for the claim nothing will happen.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Todd

On second usage. First time they didn't cover an outside electrical issue and my current usage involves my primary refrigerator going out. It's been over a week and repairs have not been completed.

1 year ago

check_circle

Verified Customer

star star star star star

Lewis

The tech worked quickly and explained what he was doing and found. I was very satisfied with the result.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lisa Winokur

The fastest appointment they could get is for a week and two days after the day we reported the problem. That’s not what Choice advertises. I called and left a message and no return calls. We have no electricity in half of the house and have to wait a week and 3 days for someone to come check this out. You should be ashamed.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Cheryl Walraven

I have called Choice Home Warranty 3 time. They send someone out, but I never see them again. They were to order parts, one for my garage door and one for my refrigerator. I'm looking into changing companies. Cheryl W.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Juliet James

They take forever to provide repair. I had to keep calling them. I foolishly renewed for the coming year and they won't give me my money back for the renewal that doesn't start until the middle of August unless they immediately cancel and don't complete current repair.

1 year ago

check_circle

Verified Customer

star star star star star_border

Edris Ryan

I had a few disappointed service at start however after the service was awesome especially the plumber who knows exactly what he's doing.

1 year ago

check_circle

Verified Customer

star star star star star

Randy Top

It was easy to file a claim online. The repairman arrived on time and quickly got my AC up and working again.

1 year ago

check_circle

Verified Customer

star star star star star

Travis Calmez

Immediate service when requested, always same day assigned technician that have the skills to solve the problem.

1 year ago

check_circle

Verified Customer

star star star star star

Paula Cipriano

Great service, they contacted me the same day and the next day the technician was here and problem was resolved.

1 year ago

check_circle

Verified Customer

star star star star star_border

Jayson

I appreciate the attention to my matter. There was a last minute cancellation, but the issue was resolved in short time.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dawn M.

I had to locate a vendor that was contracted with Choice to complete the repair. I had dogs and a child in a house that was 85 degrees and they were not helpful in any way. They were ‘waiting for a vendor to pick up the ticket’ instead of proactively searching for one.

1 year ago

check_circle

Verified Customer

star star star star star

Terry Green

1 year ago

check_circle

Verified Customer

star star star star star_border

noland garrett

The first appointment from the service was 3 to 4 days from the call. Totally unacceptable for not having air in the home.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Judy Rose

It took WEEKS for the refridgerator to finally receive approval for the repair. I lost a great amount of food and money for eating out while awaiting the repair.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Bryan

Thay did take care of some repairs but at least 50% thay could not find someone in my area to do the work or it took way to long and we had pay for ways to compensate, like having to take closes to the langry mat

1 year ago

check_circle

Verified Customer

star star star star star_border

Carol

Had to wait too long for service but the Pro Team is great. Pietro ordered a pump & will come on July 8th to install it.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

AbstracKt Entertainment

I was told that my plumber would arrive on the first of the month which has now been pushed back to the fifteenth. Very irritating to have to wait two more weeks for a shower that isn't burning me to death, but hey... what can you do at this point.

1 year ago

check_circle

Verified Customer

star star star star star

Mike

Easy to file a claim. They came the same day, finished the job the same day. Very Happy with the service.

1 year ago

check_circle

Verified Customer

star star star star star_border

Michael

Took a long time for the technician to make contact with CHW to get approval for repair. CHW needs to increase there staff.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Meechel

They do not have a technician in my area ever! It takes them forever to respond to my question! They haven’t meant my claims! I am still waiting a month later to get water provided in my house! I wish I wouldn’t have paid a lot of money for this service!

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Lisa Funk

I wish I could give them a higher rating, but unfortunately, I haven't had the best of luck with Choice. Their call center is out of the country and they are horrible to work with.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kelly Porter

Horrible. You didn't even pay for all the cost of my fan when I pay you a monthly fee and an 85 dollar service charge. The fan was 150 and you paid 70. I had to pay the difference. That is not what I expected. Unexceptable.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Shed Barber

Scheduled service call last week (Thursday ) for today. The AC has been out during record Heatwave with my Mother & Aunt (80+) stuck inside. Called Sears - said no record of the appt confirmed online. Told me to call Choice. Such a disappointment after renewing within the past 72hrs

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Whitmer

My washer could not be fixed. So I'm suppose to get 343.00 dollars on a card at Lowe's in 30 days. Takes that long to get the card. So I have to be without a washer for a month because they Don't want to give their money up. By the way, can't get a washer that sheep.

1 year ago

check_circle

Verified Customer

star star star star star

Jeffrey Foster

Good communication, fast service. Omar is a great business man and looking forward to doing more business with him.

1 year ago

check_circle

Verified Customer

star star star star star

K Grosso

Cristian was very helpful and informative and answered all my questions. He was very thorough in his work.

1 year ago

check_circle

Verified Customer

star star star star star

Alice Boone

The best warranty Company! Reasonable prices . My Ac went out they got on it ASAP. Thanks CHOICE HOME WARRANTY

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

George

it was going to take 2 weeks to get my air conditioning repaired in 100 degree days in Texas. we are also elders. That was terrible service time. Unacceptable. i would like a refund of balance of my contract. Was called in on June 21, 2024 said would repair on July 5,2024.

1 year ago

check_circle

Verified Customer

star star star star star

Cherry Park

This is a great company. They get someone out to take car of the problem. You don't wait days before someone comes.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Charles

When the company they hire does not fix the problem and company leave it up to to contact choice to get the repair fix and you still waiting on both companies to respond. It stinks when you have to do their job.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gary

Worst experience I have ever had. Job still hasn’t been completed and Choice Homes doesn’t seem to want to help Paid my service fee and the company declined to do the job. Was told a new company would be given the job and I would not be charged a new service fee I don’t believe it. It’s been over 3 weeks

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dottie

Takes entirely too long to fix problems was without air conditioner from 6/13-6/25 innextreme temps. No hotel money no where to go. Then made me pay 354.00 for charges they wouldn't cover. Ridiculous. No discount or nothing

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael Jackson Jr

Very misleading company. They state they cover a list of things in your home but when you submit a claim they don't approve the claim stating they don't cover it. Very frustrating and not worth paying a monthly fee if your company not going to fix things that you say you cover.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Melissa

I had a frustrating experience with Home Choice Warranty when my refrigerator wasn't cooling. The technician they sent couldn't do the work because he doesn't work on closed systems and couldn't add Freon. Now I have to wait another week for a different technician. Disappointing service.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

James

I found the coverage of this service to be very limited. Although I had a long term contract, I wouldn't renew it. Overall, I was disappointed with the service and wouldn't use them again.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Mary

Most of the time, the contractors don't show up or claim they can't do the job, despite being sent by the company. It's frustrating dealing with this unreliable service.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ed DiNapoli

No payment after claim was agreed. Filed claim with an paid and active policy. Said they would send me a check for the claim on dishwasher that was covered under the policy. I was unhappy with the settlement and canceled the policy after the agreement pay the claim. They refused to process the check. This is Fraud

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Basem

I've had multiple frustrating experiences with this company. They only offer one option for service, which led me to cancel appointments. Technicians failed to show up or complete jobs, leaving me without a working dryer and dishwasher. Communication was lacking, and I was left feeling dissatisfied with their service.

1 year ago

Choice Home Warranty Reviews