Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Linda

They respond immediately and repairs are made just as fast. We are very pleased with their service.

1 year ago Edited January 5, 2026

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Connie

I appreciate the service overall, but I had a frustrating experience with a plumber sent to fix a leak. He arrived unprepared, and I ended up assisting him for hours. Despite this, the issue was resolved, and I have no complaints about the company itself. Just wanted to share my feedback on that technician's performance.

1 year ago

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Motunrayo

I had a disappointing experience with my pool heater warranty. After paying for service, the technician came but resolved nothing. I've been chasing the company for months, and their proposed solution was unsatisfactory. This left me frustrated, and I won't be renewing my warranty with them.

1 year ago

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Diane Hofeling

HCW is supposedly lock in with Whirlpool. Much dissatisfaction with interaction with Whirlpool/ S&S Appliance. Going on 3 weeks with a broken, unprepared washer!

1 year ago

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Anthony

Having CW puts your mind at ease knowing if I got an issue I just make a call,no searching for for someone

1 year ago

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John

Totally satisfied. Repairmen went the extra mile to fix our stove. Couldn't be happier with the service.

1 year ago

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Byungyong

I like their service because it covers both parts and labor. It would cost a lot more if I had to pay out of pocket.

1 year ago

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Pamela Cofer

The extra cost besides the $75 for them to come out there was always an extra cost. I didn’t realize the warranty didn’t pay for it all.

1 year ago

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Jon Batista

Great service so far. Was skeptical at first but very glad how my claim went and with the quality of work.

1 year ago

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Verified Customer

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Damary McNeill

It’s okay. Just you need to call customer back about the claim. So we know when it is going to be resolved.

1 year ago

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Cindy

I’ve been waiting for a dishwasher to be fixed for a few weeks. It’s loaded with water every time I call they say they can’t get anybody that I can hire somebody if I want and then they’d have to clear it and nobody around here wants to do that. I need help

1 year ago

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Verified Customer

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Jeffrey James

The technicians are very knowledgeable and polite. They were very thorough on completing the repairs as needed.

1 year ago

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Verified Customer

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Ben Zeilman

Choice has been super easy to work with when filing a claim. No issue getting it approved. Worth the money.

1 year ago

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Nicole Zamora

Their customer service is horrible. The coverage is useless. Rarely is any claim covered. I would never recommend them and I will not be renewing my contract. If the survey allowed zero stars that would be my rating but it requires at least 1 star to move forward.

1 year ago

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Edwina Mallory-Caldwell

I've been pleased with the service that I have received from the repair companies that have been sent to provide me service.

1 year ago

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Karim

Excellent customer service great coverage and affordable. They have saved me over 20,000 dollars in repairs

1 year ago

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Ernie Montana

Great process and convenient to schedule our needed service for our refrigerator. Fixed fist time and holding strong

1 year ago

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Carmen

Because, I heard my friends talk about the cost for certain jobs needing to be done and the out of pocket cost

1 year ago Edited January 5, 2026

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Bob

Great pricing for seniors and really fast response. Must better than our former company. They do as they promise!

1 year ago

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Daniel

The contractor you sent for my water heater replacement was a con artist at best. He switched to a cheaper water heater than was agreed upon, Charged me several hundreds of dollars for services not performed and then never gave me a paid receipt or warranty information so I have no warranty if it breaks and would not return my phone calls

1 year ago

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Verified Customer

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Tracy

Services responses/repairs were accomplished in a reasonable amount of time. Technicians work with your schedule.

1 year ago

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Coleman Knox

Good response time, contractors are always professional and perform their job well. Easy to request service when there is a issue.

1 year ago

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Verified Customer

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Patricia

It's not right to where they don't give full price of something that has to get replaced because it cost more to get it fixed.

1 year ago

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Verified Customer

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Dwight

My Choice Warranty representative is the best! Maryann A is always there to help when I have issues.

1 year ago

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Verified Customer

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Kathryn

Service provider was not able to repair my dishwasher. Choice said they only give wholesale price as a form of gift card to the store of their choice. The did agree to send me a check for the same wholesale cost of replacement. However, I don't think any store will sell me a dish at wholesale price. I'd give them 0 stars if that were an option.

1 year ago

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Verified Customer

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Alexander

You have to waste all your time fighting every claim and you have to waste more of your money to hire your own technicians to fix stuff the Choice Warranty technicians break or fighting a claim request that they lie about to not repair your issue. The worst service possible!

1 year ago

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Verified Customer

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Douglaskeiko

They did everything they could to avoid paying my claim. Numerous emails and phone calls. I was lied to by 4 different people who said they will pay. Then they refused to pay. I would not recommend them to anyone at this time. They were no help at all. My money was wasted using this company.

1 year ago

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Margaret

My washing machine broke..I placed a repair request..response wait wasn't too long..repairman was a couple weeks..waited on check 4 more weeks..

1 year ago

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Carolyn Cofield

I appreciate the professionalism of technician The timeliness and respect shown to my property as well as myself.

1 year ago

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Robert

They have been a pretty solid warranty company so far. I have had a home warranty on my home since 2015. I have tried many companies.

1 year ago

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John

I cancelled the policy. I paid every month only for them to not cover my repairs. What’s the point in having it if they try their best not to help you. I had a $775 bill to repair a leak in my kitchen sink. They covered $50 of it. I yelled at them and they bumped it up to $100. Gee, thanks. I canceled them.

1 year ago

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Verified Customer

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Charlie Henning

This time it was simple...I paid my $75 and a Whirlpool guy opened my dryer, replaced the belt and rollers and was done.

1 year ago

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Sandra

I found the customer service to be satisfactory, but I experienced delays with repairs. My microwave, which is built into the wall, malfunctioned and wasn't covered, and it took far too long to get a technician for my leaking hot water heater. Overall, while service is okay, response times need improvement.

1 year ago

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Verified Customer

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Anonymously

I had mixed experiences with customer service. One interaction was prompt and satisfactory, but another was frustrating. I faced long wait times and unqualified service personnel who struggled with communication. Overall, my experience varied significantly, with one issue resolved efficiently while another left me disappointed.

1 year ago

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Donna Neese

I've faced multiple service issues. While they were quick to book someone for a drain issue, my refrigerator has been a nightmare. After several visits, the problem remains unresolved, and the communication has been poor. I've had to involve a plumber due to water damage, and now I'm left with more repairs. Frustrating experience overall.

1 year ago

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Verified Customer

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Mike Rancho Santa Fe, CA

I had a technician come out on New Year's Day to fix my noisy dryer, which was a great experience. However, I faced issues with my leaking water heater; despite having coverage, they refused to help because I have two units. It's frustrating that they don't honor the extended coverage for both. Overall, mixed feelings about the service.

1 year ago

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Verified Customer

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Sandi

I had a mixed experience with my warranty service. While I faced delays with a claim regarding sewage issues, past interactions were positive. A technician quickly resolved my refrigerator's freezing problem, and another plumber efficiently unclogged my sink's spray nozzle. However, I'm frustrated that my current issue hasn't been addressed yet.

1 year ago

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Verified Customer

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Cameron

I had a frustrating experience with Choice Home Warranty. Their automated responses led to longer claim times, and I only received personalized help when I called. I faced miscommunication during a necessary garbage disposal replacement, resulting in out-of-pocket expenses. Overall, the service was unsatisfactory and lacked timely communication.

1 year ago

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Verified Customer

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Osvaldo

Great customer service, good fast response times, also great coverage, a solid choice for a warranty Co

1 year ago

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Olga

The GE office called this morning to cancel their appointment for today, after we turned our schedules inside out to accommodate them. Find someone better to work with.

1 year ago

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Bob

Choice home warranty gave me $246 for a dishwasher that cost over 500. Plus I had to pay the service fee. I tried to cancel and they told me that they weren’t gonna give me any money left back and I still had a year and a half on the warranty. They said they paid me $1700 and fixing my appliances and were even does that sound right to you?

1 year ago

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Verified Customer

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Debra

Most of the services that you will need to be done are not covered For example lights went out in parts of my house and CHW did not cover what was needed

1 year ago

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Verified Customer

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Janet Hardy

I was able to use Choice for for a refrigerator repair and was absolutely delighted with the service I received!

1 year ago

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Verified Customer

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Linda

Technicians were very friendly, very responsive , very thorough, very communicative, and very knowledgeable.

1 year ago

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Xavana

I don't like that if the warranty cant find a contractor to do the work, they tell you to find one and they may reimburse you, pending the diagnosis and repair/replacement. This is WHY I have a warranty, so I don't have to find a contractor on my own or pay out of pocket!

1 year ago

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Verified Customer

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Fran Turney

i like that you are giving me a new water heater, but i don't like that i still have to pay to basically have it installed.

1 year ago

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Brandon

They eventually get things taken care of, but it’s a long process and don’t expect a fast response time. The last claim I had took over 3 weeks to get fixed since the 1st company no showed me. Also, don’t expect their contracted service providers to arrive within their allotted time.

1 year ago

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Verified Customer

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Nakia

The contractor that was sent out to work at our home was very professional and pleasant to work with.

1 year ago

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Donald

Service was ok but not great choice is very helpful some servicemen or not most of the time it's great

1 year ago

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Tommie Fox

Customer service they are all right, but the people you sent out. I don’t know if they want to fix the thing I don’t know what’s going on with them.

1 year ago

Choice Home Warranty Reviews