Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Yvonne Mays Mount Olive, IL

I disliked customer service. There was too much background noise. I don't know how the rep could here me. CHW sent Pro Appliance Medics to fix my washer. He was here but the washer still leaks water on the floor. They told CHW that I needed a plummer. That there was a line blocked. CHW opened a new claim and I will have to pay another service call. I am not happy about that.

3 years ago

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Mikey Faulds Coos Bay, OR

C 4 Plumbing did a very good job for me . Everything is working fine. They were very good workers & very thorough & pleasant. I'm just sorry I'm late getting back with my review, but I got ill a day after they were here. Nothing serious. I would recommend using the Company again. Myrtle Faulds (Mikey)

3 years ago

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Mike Clarke Las Vegas, NV

Choice was there for me when we had an A/C unit go down. They were patient while we tried to get in contact with the tenant who complained and would not answer our calls. When we finally did get a hold of the person they said they had fixed the problem. Not sure if I will get charged a service call or not but at least Choice was there.

3 years ago

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Lee

I was very pleased with the service. We know that sometimes things will take a little longer because of what needs to be done. That said, we had to be somewhat uncomfortable with 110 degree weather, but know it couldn’t be helped. Thank you for getting it done as quickly as was possible.

3 years ago

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Maya Balandina

I have very good experience with Choice Home Warranty. The staff is working very well. When I put claim, the reaction is asap. Scheduled appointments emailed immediately after assigned company. So far, they do excellent job. Thank you.

3 years ago

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Tammt Wheeler Henrico, VA

I was fortunate to have been provided coverage with my new house. Within a few months, the spring on the garage door broke and Choice worked with us to have it repaired. The whole process was extremely easy and we are more than satisfied with both the outstanding customer service and the professional provided by Choice.

3 years ago

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Gerry Wildner

As always. If you have an insurance you question yourself about it and if you need it. We have it now for at least 3 years. Very happy with the Warenty. All issues we had were fixed. Not of course the same day but one or two days after. I just extended for another 3 years. Can only recommend it.

3 years ago

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Lisasrealm2003

Some things are claimed and appointments made for repairs quickly and its repaired or replacement funds given within 30 days toward replacement. Others No. Found out every 30 days you have resubmit as new claim if no company wants to do the repair. Also if parts are ordered and I do not follow up on status of repair. No action is taken from Warranty and you have to start from scratch. And submit 'new' claim and pay another fee as you are starting from scratch. Overall I like having this warranty just very frustrating that many of these issues are not explained. Also no type of update if you go to the website to look at your claims. So unless you call and check with them it sits there. And there is no comments that it has been canceled and you need to submit new claim. So average stars for average service 'Manager' rep told me it was in the paperwork they sent me. And he would send again. Which he didn't. Good customer service would take the time to read and explain to me the actions I need to take to ensure my claims are taken seriously from this company.

3 years ago Edited October 18, 2023

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randy rogers Tucson, AZ

Both of the associates I talked with courteous and clear. The gentleman who actually put together my package was very knowledgeable about the policy and explained it very well. The only negative was a lengthy spiel about locking in a great by paying up front for a six year commitment. Come on, who would ever consider that?

3 years ago

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Belinda Danielson Oceanside, CA

First time, first year customer; Liked: ease of filing claims, on-line responsiveness, garbage disposal claim #3 handled start to finish within 5 days, one call approval to the tech on-site within a few minutes. Didn't like: Claim #2 dishwasher, technician doing work was great, but wrong part was sent to him delaying repair by weeks and necessitating 3 visits. Claim #1 pool heater: apparently pool companies dealing with this warranty co, don't get paid enough/don't want to travel to north co. San Diego, so it took months to get this repair. 1st assigned tech bailed our assigned appt. as his other no. county job cancelled, he didn't want to travel an hour and he said he could not easily communicate with warranty company except on line which was not adequate for him. Weeks later I found, and was going to use my own designated tech (which Choice told me was allowed once per year), and that one could also not navigate the Choice on line system, so he cancelled on me. Third tech was good, driving over an hour, but had to wait weeks for Choice to get him the part which I apparently could have gotten via Amazon/other within days. It's hard to believe there is a lack of pool companies in San Diego county. but maybe there are few willing to accept Choice Warranty business. I have been told some techs will not accept water heater work as reimbursement to them is too little or some plumbing repairs as customers can't wait for Choice approval/parts system in an urgent/emergency situation.

3 years ago

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Dennis Harbin Texarkana, TX

Our air conditioner stopped working in the middle of a triple digit temperature day. I immediately filed a claim and got a response with a claim number within a few minutes. Early the next morning the service techs arrived and had the problem fixed in less than an hour. Really appreciate the quick service!!

3 years ago

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Dora Paz Baltimore, MD

Very easy to process an claim so far I am happy with the service. It is a huge relieve that when a appliance stop working I can easily fix the problem very quickly. I can call or go online to process a claim. Normally I do it online and no one is calling me back for more information it just go straight to schedule the service repair.

3 years ago

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Bonnie Huntington Beach, CA

I appreciated that Nic, the service tech, checked with me to move my appointment a week earlier because he had an opening. He was in communication with me all day about his expected arrival. I’m very satisfied with this first experience with Choice.

3 years ago

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Kendra Mock Houston, TX

The annual cost is fairly reasonable, and it is pretty easy to submit a claim. However, the vendor network is slow to pick up claims and there is no way to specify an emergency situation. If you're lucky enough that a vendor will handle all the replacement work, then it tends to be a good deal--as long as you don't need the work done quickly. The estimates for what something should cost to replace are too low (example, they gave me less than $400 to replace a wall oven, and the minimum cost for a wall oven is close to $1000). There's also no way to choose a specific vendor if you've worked with them before, you're subject to whoever picks up the claim. The portal that their vendors use to pick up the claims is finnicky, and if you have any issues with the vendor there's no real recourse except to get your claim reassigned. That doesn't help if you're unable to use a major appliance (such as my water heater, which I'm currently STILL waiting on a replacement, even though it has been two weeks). Also, there is no way to get reimbursed if you have to take on work yourself due to failures in their vendor network. For example, my AC broke (in south Texas, in the middle of the worst heat wave in decades). A vendor would not pick up my claim, so I had to call one directly who worked with Choice Home Warranty (he'd picked up claims before, but for some reason, this claim wasn't showing up in his portal for him to pick up). So, I had to pay him directly or wait 2-3 days for a technician to even show up if I used the warranty company.

3 years ago

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Shirley Houston, TX

Choice Warranty has been a life saver for me. Thru the several years that I have experienced them, they have provided me with excellent service companies. Service companies that are professional, timely and courteous. I would recommend Choice Warranty to family and friends

3 years ago

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Mohan Hebbar Odessa, FL

Choice Home Warranty is the best assurance to have when something goes wrong with an appliance or a system in your home. The claim process is easy and their contractors are prompt and competent. I have been with CHW for 2 years and my experience with them is A+.

3 years ago Edited January 1, 2024

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William Rossini Woodway, TX

What I disliked is talking to an agent that can hardly speak English, and him telling me that the service people you have work 7 days a week. My A/C broke down on Friday they did a claim right away and told me I have to wait for a service company to pick it up. And that this could take 4 hours and if I didn't hear in 4 hours it would be 24-48 hours. It was 107 on Fri, 106 on Sat and 105 on Sun I called Sunday and they told me they were still waiting. I told the agent I'm willing to bet it will be Monday because no service person is coming out on a weekend since you don't pay overtime. And Lord behold I get an email Sunday night telling me they will be at my house from 3-8 PM. on Monday. Also I received an email with a survey asking if I would recommend Air Tex. at 5;45 this morning I checked my email at 6;15 gave him a 10 and it said survey has expired what gives.

3 years ago

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Sherry Martin Oklahoma City, OK

The policy was rather expensive;,however; truly worth the price. I had a leaky condensation pipe replaced, an appliance check, and now my A/C is not cooling properly. Their service is amazing and I cannot wait until the parts arrive for the A/C.

3 years ago

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jack silver

i have used Choice several times and have been impressed on how responsive they are. I probably could not reach out to service people on my own and get them to be as responsive in coming out and attending to the problem at hand.

3 years ago

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ERHAN Houston, TX

Professional and friendly. I have just signed up. I hope I will have better experience than my current Home Warranty Co ( I have been with them 20+ years) they have progressively got worse specially after they got bought out by other company.

3 years ago Edited August 29, 2023

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Rebecca Holman

James was great! I already have a home warranty with Choice Home warranty, and James gave me the same deal I had in 2021. James' customer service was professional, and easy to understand pricing and what the home warranty covered. Thanks again!

3 years ago

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Randy Brown

I entered in my issue with my A/C unit at 10:30 am and it took until after 2:45pm before I got a response saying someone was coming out to my home. My contract says 4 hours for GA and this was almost within that window so this was satisfactory however I called a customer service rep and spoke to her about the timeliness of the response and was told you are not an emergency service and you had 24 hours to response with a contractor. I told your rep that my A/C was broke and we were under a heat warning advisory here in GA with a feels like temps over 100 degrees and that a 24 hour response was unacceptable. Unfortuantly the way your system works it appears you may use a message board and wait for contractors to respond. This definately delays service times. I was very fortunat to get a response within 4 hours and 15 minutes but the contractor said he could not be at the house until 2 days later. I took the appointment and was very lucky in that the contactor AAA heating and supply was in the area working and responded that same afternoon. The rep was friendly, knowledgable and did get the unit running as it was just a bad capacitor and then he left. Unforntuantly the unit was still not right as it took over 7 hours to cool the house just 5 degrees. I wish the contractor had done a system check before leaving. Therefore the next day I called my normal HVAC company and had them order me a new unit to be installed this Tuesday. So Choice Home Warranty did get a temp fix to at least get my air running again when I was really looking for a longer better fix. The system seemed to be running inefficiently and I made the decision at that time to just replace the unit instead of continuing to work with an inefficient unit that stll needed some sort of repair. AAA may have gotten this unit to be saved but they did not take the time to look further. Bottom line is this summer is an exceptionally hot summer I am not taking any chances with my family's health and well being.

3 years ago

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Bre78148 Schertz, TX

Kyle was so helpful and explained all aspects of the policy. Did not act differently when we could not pay in advance and got us a great monthly price and the service fee is manageable too! Choice covers far more than we had imagined. With a number and a name of whom we can call, we feel calmer already.

3 years ago

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Mary Beth Kansas City, MO

On my side everything was efficient and timely but the vendor process for authorization was frustrating for the vendor. They were pleasant as was the customer service rep but she was asking them to resubmit for authorization. Every time they did that through the vendor portal it said the authorization had already been submitted. They waited 2 hours trying to get authorization before I called in to help if I could from my side.

3 years ago

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John H Indianapolis, IN

The three problems I have submitted a claim for were fixed in a relatively short time. The technicians were congenial and didn’t waste time with unnecessary interaction. Unfortunately, generic parts were used to fix the problems, rather than replace the faulty parts with similar quality parts. This was most apparent when the quiet quality malfunctioning garbage disposal was replaced with a noisy Ace Hardware brand disposal. After using the disposal it became apparent that the unit’s flange had been improperly installed. Overall, CHW appears responsive when a claim is submitted. The quality of the replacement parts could be improved.

3 years ago

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Otis Talley

Choice will contact a repairman to fix my issue which saves me the time of searching for one. However, my ceiling fan repair was rejected and a Case Manager was assigned to my request. He called me once; have not heard from him in almost a month.

3 years ago

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Sedrick Decatur, GA

I'm very very pleased with Choice they acted fast on my claim and handled it professionally on the phone and in person with the technician that came out I'm glad I switched over from American Home Shield and will recommend to all family and friends.

3 years ago

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Bevan

Choice has been the right choice for me. They have helped with big ac repairs done timely and efficiently even during the heat of summer. MROTZ HVAC being a service provider through choice warranty did an awesome job too. Very happy all round!

3 years ago

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Nancy Jacobsen Missoula, MT

I like I can always get someone on the phone to answer my questions. I like the ease of filing a claim. I like getting help paying for unexpected repairs and/or replacements. I don't like, but I think this is standard, the reimbursement for replacement is sometimes less than my choice of replacement. I understand the policies. I like that Choice maintains contact with me and keeps me apprised of the status of my claim when a technician is anticipated to me. I like that I've used my policy for two homes and always been satisfied with the speed and fulfillment of our contract

3 years ago Edited September 7, 2023

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Tricia Ypsilanti, MI

Choice Home Warranty worked diligently to get a repair technician out to my home for furnace and AC repair. Company they hired were fantastic to work with! Explained what they were doing and asked lots of questions on how and what was happening. So happy I chose Choice Home Warranty!

3 years ago

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Syneta North Augusta, SC

Choice warranty is Top Notch to me. I was with another Warranty company I wasn't happy with customer service was horrible. The Choice Team have been very professional and resolving my two issues . Yes,I would recommend choice warranty to anyone!

3 years ago

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Pash ROSHANI Roshani Glendale, AZ

HELLO , I WANTED U TO KNOW ABOUT THE PROBLEM THAT I'VE HAD WITH ONE OF YOUR AGENT ABOUT A CLAIM . I'VE CALLED YOUR OFFICE AND PLACED A CLAIM , THEN TEN MINUTES LATER I CALLED AND MENTIONED TO THE AGENT THAT I'VE TWO PROBLEMS ( PLUMBER FOR MY SECOND ISSUE AS WELL ) , KITCHEN FAUCET AND BATHROOM FAUCET ARE LEAKING . SHE MENTIONED THAT ONE SERVICE CALL FEES I'VE TO PAY . PLUMBER SHOWED UP AND FIXED ONE ISSUE BUT BECAUSE THE AGENT DIDN'T TYPE THE SECOND ISSUE IN WORK ORDER , HE DIDN'T DO IT . I CALLED TODAY AND WASN'T HAPPY THAT THE PLUMBER HAS TO COME BACK AND ANOTHER SERVICE CALL I DID HAVE TO PAY . I'M NOT HAPPY THAT I'VE TO PAY TWICE SERVICE CALL FOR MISTAKE THAT YOUR AGENT MADE . THANK U

3 years ago

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Barbara Silver Riverview, FL

Easy to start a claim. Didn't like talking to someone in a foreign call center. I had an air conditioning company come the next day for service. The service person listened and responded to my questions and concerns. Problem ended up not being a problem. Well worth the $45 service charge.

3 years ago

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scott paris Delray Beach, FL

Living without air conditioning in Florida is Brutal. I reported my repair on a Friday evening. My appointment was scheduled by 11:00 Saturday morning, along with an apology for taking so long. My AC was repaired by 3:00 PM Saturday.

3 years ago

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Audrey Cantley Los Gatos, CA

I’ve been happy with Choice u until they said that since my dishwasher needs to be replaced, they’d send $250 to Lowe’s and I’d need to go there and pick it out. I was assured when I signed up with Choice that any replacement would be purchased, delivered and installed and evidently that was not true. I don’t want to leave Choice but I am very unhappy with this latest development. Please purchase a comparable dishwasher, have it delivered and your nice service agent come install it and remove the old one. Thank you Audrey Cantley

3 years ago Edited January 10, 2024

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barbara davis Houston, TX

I had a recent claim concerning my garage door opener. The claim was assigned right away but that is where the problem got started. As soon as the repairman got here he started with upselling telling me that Choice would not cover the problem with my opener. He did some work on the unit and it began to work again.....for a few days. I called Choice back to get them to resend someone to fix the unit. A few days later the same repairman showed up and told me I had to repay for a new service call because the problem wasn't his fault. He got rather verbally aggressive with me and I finally called Choice and told him to leave. He said he wanted his additional money right them. I told him no because I wasn't able to reach Choice and I was going to let your company make the decision. To make a very long story short, when I finally was able to talk to someone at choice they wanted to send out the same company again. I said no way. The end result was that I had to pay another service call for a new company to come out. This company saw right away that the earlier repair was not completed properly and the replacement part had already frayed due to poor installation. He got things corrected. He told me to let you know that he had been in a position to correct many repair and installation problems caused by the original company. Personally I think that it would be an advantage for all of your clients to do a better job of vetting the companies you send out to do work. I got to pay a double fee and take a lot of abuse before my repair was completed. Not good!

3 years ago

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Mark Sanford Comfort, TX

Thus far, I have used the home warranty service plan on only two different occasions. Each time, the service has been quick to respond to the issue presented. The service was excellent and got the job done on the first visit. Plan to continue their services in the future.

3 years ago Edited January 10, 2024

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Steven Schottenfeld Brooklyn, NY

We were very satisfied with the service by Choice. The technician was courteous and professional and fixed our washing machine properly. He also explained that he would have to order a part but assured us he would also be the person to come back and finalize the repair. Great service!

3 years ago

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Samuel Dean Pearland, TX

The repairman identified and fixed the problem within 10 minutes of arriving to my house for $65 service fee. A service man from a different company was at my house for 30 minutes to 1 hour, charged me $240 maintenance fee, and said I need to replace the furnace for $6,700.

3 years ago

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Francis Villanueva Copperas Cove, TX

Mr Rese S from 2 fools &some tools electric LCC do an amazing job in our property i hope choice home warranty will continue to do business with this kimd of contractor so customers like me will benefit on his skills by fixing our issue

3 years ago

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Anna Williams Katy, TX

In general, the service and contractors have been good and filled the call for service in a timely manner. My main difficult at times has been in reaching an operator. However, those online have been very accommodating and considerate. We are pleased with the service.

3 years ago

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Nancy

I was without air conditioning for 2 days of 100+° temps, and recovering from surgery. I called CHW several times, and the CSR's were borderline rude. Once the technician was FINALLY assigned, he was at my house within a couple of hours and had my a/c back on and functioning well. So KUDOS and 5☆ to Justin with Birdnow Mechanical, and 1☆ to the CSR's at CHW. Previously, my water heater went out, and I had to have it replaced. The plumber CHW sent out submitted the information, but I ended up having to pay out of pocket for the new w/h.

3 years ago

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Wayne St. George, UT

They were untruthful in their response to a repair service. Rather than repair the refrigerator for a 3rd time (a design flaw with the refrigerator) I requested they just given the me cash for the repair appointment and parts to use against the cost of a new refrigerator. The manager I spoke with said it was against their policy to do so, and besides the appointment and parts had already been paid for. When talking to the repair company they said that was impossible as they hadn't event billed the insurance company. They had recommended that we replace the refrigerator due to the design issue. It is hard to trust a company that says they are the best, when in fact their team members can't event tell the truth.

3 years ago

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DLR Rocklin, CA

We picked Choice because of their high ratings and extensive plan coverage. We have not had a home warranty before, but it was paid for when we purchased our home. Our AC broke on the first day it hit 110 degrees. We called Choice on Sunday and they responded. We learned that their service comany (Sears Home Services) could not come out till the following Friday. We felt that was too long to wait given the heat. Choice let us hire an HVAC company and they came out on Monday. The condenser fan motor was leaking fluid and seized up. The part had to be ordered from Trane because our unit was 34 yrs old, and no one had it in stock. It took a couple weeks gor the part to arrive. Meanwhile, Choice sent us a questionaire and wanted pictures of the AC unit and part. They also wanted the technicians pay rate and part cost. We quickly learned that this information is not shared by most HVAC companies, including the one we hired. We called several other HVAC companies to see if they would work with a warranty company and the answer was, "No". So this caused us some stress and the technician wanted to cancel the order. On the day the part came in and the technician was enroute, we received the approval to proceed. We were prepared to pay for the repair, because Choice was making it difficult. Then more pictures and questions needed to be submitted, and in about a month the claim was paid by Choice. We believe that our experience is probably typical with warranty companies. The fact that most HVAC companies wont work with them, really limits the homeowner. The Sears Home services in our area did not receive good ratings and we think they handle most calls for Choice. We were offerred a renewal rate that is the same price as the part that was replaced.

3 years ago

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Keith Link Fredericksburg, VA

Choice Home Warranty came highly recommended by my son, who had used them for many years. From our first experience making a claim we found CHW to be very responsive and the technicians sent were highly capable. We highly recommend them to any home owner or renter.

3 years ago

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Evelyn Poulo

In the 6 years that I had your insurance, I've had a microwave handle replaced; some damaged sheet rock, from a roof leak, fixed; my stove's ignition system fixed, and a new pump put into my dishwasher. All were very much appreciated. Of course the insurance was $2100, and I paid out $45 each occurance. Your techs did a good job. I would suggest you give homeowner's receipts for the work completed. I had nothing to show a prospective buyer to prove repairs had been completed. Also appointments should be announced by texts on smart phones in addition to emails.

3 years ago

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ronald hunter Alvin, TX

I love the services I’ve received from this company. The work has always been excellent and the communication has been great. Prior to coming to Choice Home Warranty, I used an another company but the quality of service was poor. I love Choice.

3 years ago

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Reverend Kirsten Hancock San Antonio, TX

I like the price and peace of mind. The customer service & response time has been unsatisfactory on 3 claims— 1 on my microwave, 2 on the HVAC. They sent a repairman to fix my microwave 3 times then did not tell me it could not be repaired. I found out from the microwave repairman and then it took me another month to get the email voucher. Likewise, my heat went on my hvac last winter. Took a week to send someone. He had to order a part. Part arrived. Wrong part. Reordered. Broken part. It took 3 weeks to fix the heater. Fast forward to July heat wave (triple digits daily) in San Antonio. A/C goes out & it took 48 hours to get a repairman there. They could only give me an 8-hour window when someone might contact me but said I could call someone on my own. I spent 2 nights in a hotel & the guy fixed my A/C in 10 minutes. The Service provider was amazing. I let the microwave stuff slide bc you can make do w/o a microwave but you cannot be without A/C in Texas summers. Choice Home Warranty seemed indifferent to the emergency.

3 years ago Edited August 18, 2023

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ALFREDO E CERVERA San Antonio, TX

Unfortunately, I can't provide a final rating because the job isn't finished. Contractor has gone over and above anything that they can do from the technical side. Very knowledgeable and responsible. I'm waiting for the job to be completed because they found a refrigerant leak and requested a stop leak treatment and recharge. Stared last Thursday. Job is ongoing!

3 years ago Edited January 10, 2024

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Stuart Davis Macon, GA

Except for one service call that I have had the technician was extremely competent and very polite. On the occasions that I had to select a technician out of the network, I was reimbursed the cost minus the service call fee in a timely manner.

3 years ago

Choice Home Warranty Reviews