Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Verified Customer

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Jon

I like the communication from the representative. They kept me updated on when the technician would be out.

2 years ago

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Luke Edwin Jr

Excellent Work!!!! and would like to give a shout-out to Advanced Air Solutions for doing honest work

2 years ago

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Pride

I dislike the lack of communication that is going on to resolve my problem. I dislike how I am going the work to solve my issue and I have limited background in the area.

2 years ago

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Anissa

Based on the time necessary to get an appointment, there apparently are not many service providers in the area where my property is located. FIVE DAYS is too long to wait for an appointment for an inoperable refrigerator.

2 years ago

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Roger Smithfield, VA

Hot water was leaking and had to wait for a second repair appointment since choice refused the first tech they sent out meanwhile I was doing without hot water so I had to have it fixed out of my own pocket which choice refused to reimburse. I spent 120 dollars for the show up fee on that service call.

2 years ago

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Tracy

The first two claims they were prompt and I had no issue. One claim they denied on a technicality one they took 15 days to assign and the other it's been over 30 days and they haven't responded at all

2 years ago

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Ryan Peck NE

I have had a work order in since November for. Leaking pipe and have paid a technician once but they never showed. I still have had no resolution for this pipe and no engagement from your end on who will fix it or When it will be resolved

2 years ago

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Tom Scire Sugar Land, TX

Very happy with their service, have been a customer for several years and have policies on two houses.

2 years ago

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Stephanie McMillen Houston, TX

Terrible company instead of replacing a 300$ part they would only replace the whole unit and wanted me to pay 4200$ So I dropped them and paid 200$ and replaced the compressor. Waste of money even my tech guy said they don’t re

2 years ago

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Verified Customer

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G. Tatem San Francisco, CA

The customer service is great! My experience with Choice has been very good no complaints at this time.

2 years ago

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Anthony Buzzutto Houston, TX

They always find a loophole around paying for everything. I had an oil tank replaced They payed nothing. The I had vent fan that circulate warm air from the furnace They paid nothing they wanted receipt for 3 years . Not a trustworthy company by any means

2 years ago

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Marilyn Langlois Houston, TX

I am not very happy with them, my dishwasher desperately needs a new rack, it is all fallen apart, and and they have denied the claim where it plainly says parts for dishwasher will be replaced

2 years ago

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Latanya Malone

I dont like the wait time for a technician. They really take their time finding a technician. One time it was 7 days and I had NO AIR. Ridiculous. Shouldnt be any more than 1-2 days for someone to come

2 years ago

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Nancy

I think it's the warranty works really well if everything is new, and you just have minor problems. But anytime you have anything that has like any kind of age on it, that's the reason not to cover.

2 years ago

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Kim

I deeply regret buying this policy. They gave me a discount for 3 years on two of my homes. And I tried to get out of it. They won't let me out of it. So I'm sunk. And of course, I have no confidence in their ability to actually pay a claim. I think they are a bunch of frauds. I've made four claims and they have not honored any of them.

2 years ago

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Anonymous

I click online to use the warranty and describe what I need, and the plumbing problem. So I get an email, and they refer me to a plumbing company.

2 years ago

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Janie

I used it for my sink was stopped up. I really like the person that they send out here to take care of the problem.

2 years ago

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Stephanie North Royalton, OH

They wouldn’t answer my requests. They sent the worst repair people and then wouldn’t discuss with me. They over promised when I was deciding whether to purchase warranty and they definitely under delivered. I tried to cancel they were so bad!

2 years ago

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Regina Toliver Baton Rouge, LA

Since January I have had a request for services for plumbing and the chosen companies have been no shows. I do not complain much but when u pay a premium for service it would be nice to get it

2 years ago

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Verified Customer

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Katonya Gathings Greenbelt, MD

The timeline to submit the claim, arrival of tech, and the result of my claim was all handled in a timely manner!

2 years ago

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Denise Albuquerque, NM

Not impressed. Their selling pitch didn't match the actual policy when all was said and done. Lost more than gained. Would not recommend. Be thorough with questions and detailed when applying, especially in plumbing and heating issues. Would not recommend this company. The last rep sent to my house was a scammer. BE AWARE!

2 years ago

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Linda Louisville, KY

They came quickly. The repairs were good. I had 2 different repairs and both repairmen were very professional.

2 years ago

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Scott Elias

2 years ago

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J C Tulsa, OK

We needed to use but they couldn't come through with the repair. So they were gonna offer us a cash buyout, which didn't work out because we needed it right away.

2 years ago

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Thurmond

I've used it a couple of times, and each time I was satisfied. You're not bait-and-switch like other company.

2 years ago

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Dino

You guys have been great. You fixed my problem very efficiently and quick. You hired good help, so I'm pretty happy with the service.

2 years ago

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Donald Henslee Austin, TX

Prompt response. Local contractor polite and fixed the central heater quickly. Just paid the response fee and done.

2 years ago

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David Bagheri Reston, VA

i have a pipe leak. they said repair man number one he comes looks at it goes away. I get an email from choice. They send repair man number 2. The repair man wants me to pay him directly and forget about insurance. saying insurance won't pay. then he lies to choice about what's going on now choice won't fix it

2 years ago

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Verified Customer

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Muhammad Umar

Within a few hours after opening up my case on the website, the technician came to my home and fixed the garage door.

2 years ago

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Aaron Fairburn, GA

Like all incl customer service….all claims were responded to with speed …. Contractors can n slow though

2 years ago

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linda glorioso Staten Island, NY

after many tries I finally got thru to case manager for my claim. I was told that the track was the problem and the system needed rewiring. I asked for a copy of the report and was told to contact the contractor. I did and was told the problem is the Sensor. Choice has to pay more attention

2 years ago Edited February 16, 2024

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Verified Customer

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birdyhouse1 Dallas, TX

The part that I liked was that the service was quick. The part that I didn’t like is that when they determined that my dishwasher was not worth fixing, they gave me a gift card for Lowe’s. That will not even pay for half a dishwasher that matches mine. I also have to pay to install it myself

2 years ago

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Robert Gettis Atlanta, GA

Extremely disappointed with last job to repair or replace my microwave. It could not b3 fixed and the allowance given to replace was more than $100 short not including the installation cost.

2 years ago

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Michael

Like all warranty companies, Choice does its absolute best to avoid having to honor a legitimate claim. I have had to fight for every filed claim, and to me, from a purely customer-service-oriented perspective, so far Choice absolutely sucks when it comes to providing decent customer service.

2 years ago Edited October 15, 2024

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Verified Customer

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Sharon Hart-Thompson

I only had to call one phone and it was handled. Love the customer service and time service of the repair man.

2 years ago

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Marcel Atlanta, GA

The technician were knowledgeable and polite. They knew exactly what the problem was and everything was rectified.

2 years ago

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lisa ketron

They finally came to the agreement to replace my refrigerator after 4 attempts at service and 15 days later! It was exhausting! Thk goodness I had a garage refrigerator but they were fair with reimbursement

2 years ago

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Verified Customer

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Rebecca

They came out pretty quickly and they solved the problem. And I was just pleased with their service. Very professional.

2 years ago

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Verified Customer

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Melanie

If I could give a zero rating, I would. Choice does not honor their word, they pay for as little as possible, they highly escalate costs, and they will not prorate back to me the cost of the warranty if cancelled as I was told they would when I purchased the warranty in the first place. Do NOT choose Choice Home Warranty!!!!

2 years ago

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Verified Customer

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Joseph Richmond, TX

Normally it takes home warranty a couple of days to find a provider, this time it took less then a day!

2 years ago

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Theodora Downingtown, PA

Very professional and courteous very food at what they did I would recommend Choice Home Warrenty to all.

2 years ago

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Jacqueline

I had a mixed experience with customer support. After my washing machine repair, I didn't receive a follow-up call, which was frustrating, especially during hurricane season. However, my previous interactions for other issues were prompt and efficient, with quick responses and scheduling. Overall, while some aspects need improvement, the service can be reliable when it works.

2 years ago Edited January 17, 2024

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Verified Customer

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Buck Whigham Miami, FL

Have had two claims. First one my washer was replaced. Second one the dryer was repaired. 100% satisfied

2 years ago

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Derek Story

Slow on making a coverage decision. Been trying to get our HVAC system fixed for over a month. The outside unit freezes into a solid block of ice and we can't use our heat. Not happy at this point

2 years ago

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Candise Morris Lenoir, NC

It is good if you do not need a repair asap. If it’s a bad water leak or plumbing issue your in trouble as it can take 1-2 weeks to get someone scheduled to check it out

2 years ago

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Sandra

They were very prompt and responsive. My washing machine broke and they got a technician to take care of it.

2 years ago

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Anonymous

I had a problem with my stove and they got a firm assigned very quickly, and they took care of the problem.

2 years ago

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Anonymous

I've had to use it twice, and I'm still waiting for my microwave to be fixed. It wasn't fixed the first time. It went out again, and I had to call again for service.

2 years ago

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Verified Customer

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Mike

I called to have service done. And I had a contract for a certain amount of pay and they arbitrarily raised it with no notification. I don't understand the policy of the contract if it's not balanced. So I would never recommend them. I would never use them again.

2 years ago

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John

It was fast and she knew what she was talking about. And she could speak English, unlike my other warranty company.

2 years ago

Choice Home Warranty Reviews