Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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MnzGmz San Jose, CA

3 years ago Edited January 10, 2024

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Jurisetters Mechanicsburg, PA

We’ve had Choice for many years and have used their services several times. Each time up to now they have repaired the problem. It’s not a quick process but efficient. This is the 1st time they’ve determined not to repair but pay us to get a new unit to replace our broken one. Up to this time I would’ve given them a 4 1/2 stars. But I’m only giving them 3 because they are limiting where we can go to get our replacement. I wasn’t expecting a lot of money cause the Washer/Dryer is old. So I get the depreciation. I just don’t get the replacement value is determined on the Wholesale Value and a Gift Card to Lowe’s. Both are limiting in the fact that the Wholesale value is obviously much lower than the retail value and the gift card to Lowe’s limits what we can get to replace our Washer/Dryer. Now, we’ve had Choice for many years and I don’t recall the specifics of their policy’s replacement details. So this could be what it states. I will need to look up my files from when we signed up. But as K said before this incident I would’ve given them 4 1/2 stars out of 5. I have contacted them to see if we can get something besides a Gift Card to just Lowe’s. If I’m able I will update my rating at that time.

3 years ago

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Joseph Kody St. George, UT

While I was checking online about home warranties, I saw that Choice was ranked number one. I started giving my info to receive a quote, and my phone started ringing. Richard was excellent in all his efforts to obtain my business. I look forward to this future relationship. So far it is better than expected.

3 years ago

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John Giorgi Boca Raton, FL

They respond very quickly and follow up on everything relating to the issue at hand. They communicate with the various service vendors throughout until the issue is fully resolved. Also, the customer portal is very effective and very easy to use.

3 years ago

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Louis Bedford Fort Worth, TX

The Service Tech called us to let me know his timetable for arrival and called again when he reached my residence. The Service Tech introduced himself and stated what he was there to repair. He knew exactly what the problem with the dishwasher was and repaired it. He explained what I needed to do to prevent the issue from recurring again.

3 years ago

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Ronald Green Los Angeles, CA

I was impressed with my technician Darryl who works with oldfield appliance LLC He was very knowledgeable and he also had part for my oven on his truck. After diagnosing issue he was able to repair my oven. Thanks again Darryl!

3 years ago

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Mona Putt Oklahoma City, OK

Called the company there was no answer. I emailed the company with the issue we were having. They responded very quickly. The only this is when I signed up for this service the used my number and I should of put my husband's number on the form. Don't remember if there is 2 separate contacts to list. However, we got it resolved. Waiting on a part to come in to fix our appliance.

3 years ago

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David Bell Haw River, NC

We had an issue with our garbage disposal. It had stopped working although we could hear the motor trying to run. Technician came out early after calling to confirm appointment time. He fixed in no time and left use with a tool to use if the issue happened again.

3 years ago

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Melanie Magners Saint Augustine, FL

I looked up home warranty companies on consumer reports websites and saw that Choice has the best overall rating. While trying to find the cost online, I got a call from Patrick O, a representative from CHW, and he was more than helpful and even gave me a very much appreciated discount for paying the full year up front.

3 years ago

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Robert Byrd III Marietta, GA

I like the easy of contacting Service Representatives, the quickness and accuracy with which they file your claim and get a professional company to handle the claim and the overall speed and thoroughness of getting the claim resolved by the contractor.

3 years ago Edited November 14, 2023

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Gary Richter Midlothian, VA

I've only had the warranty a short while but so far it has been very easy to use and the issues I've had have been handled quickly and accurately. No issues at all and much easier to manage than having to deal with individual high cost issues one at a time.

3 years ago

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Pamela White Chicago, IL

like the contractors Only had one incident where the contractor (Black female) talked at length with my tenant about non-HVAC issues, then wouldn't accept a check, I had to go to the bank, draw cash and take it over. Who in their right mind would leave cash with a tenant. Needless to say, I gave her a bad review. If you needed to talk with me about something you should have talked with me. The apart is is excellent condition.

3 years ago

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Robert Lady Lake, FL

I’m very happy with choice warranty they’ve done everything that they said they would do and I think I paid for it was the tech to come and diagnose the problem. It was ordered and he was back within a week to repair absolutely no problem nice man and knew what he was doing.

3 years ago

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Viva Johnson Phoenix, AZ

I'm a brand new customer as I just signed up today. I spoke with Bruce who was very knowledgeable about the product and explained in detail the coverages, annual/monthly payments as well as the service fees. I'm looking forward to a very good experience with Choice Home Warranty as they were highly rated for their service and their technicians.

3 years ago

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Michelle Smith Mobile, AL

My agent Bruce D was very professional and differently a people person. He answered all my questions and explain the policy I was interested in. My brother and friends say that this is a good company. Thank you Michelle Smith

3 years ago

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anna claire Varnado Baton Rouge, LA

Not responsive on weekends. Filed a claim on a Sunday evening once and didn’t hear back til Tuesday when I called. Second claim I filed on a Sunday morning (same issue as before) and I called midday Monday to follow up and was given info on technician. Awaiting resolution of a claim as we speak to replace my AC unit that’s gone out twice in a week.

3 years ago

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Veronica Marks Harker Heights, TX

I like the fact that I didn't have to wait a whole week for a technician to come out to fix my air conditioner. The technician was on time, very professional, knowledgeable, and polite, he showed me the parts that needed to be replaced as well as the old part that was taken off. Thank you Choice Home Warranty!!!

3 years ago

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Linda Swanson Dallas, TX

I like the fact that I have a phone number readily available to call in case of a problem. Finding a local contractor can be risky if you don't know who you are calling. The contractors that have been sent out have been friendly, competent, and efficient.

3 years ago

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Kimberly Derucki Ballwin, MO

The process to file was super simple and we got a quick reply with confirmation of the claim. There were multiple status updates so it was clear where we were in the process. The technician who came was friendly, professional & informative. All around great experience!

3 years ago

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donna ruggiero West Haven, CT

Disliked the fact initially you didn’t have anyone in my area to provide service. Waited three weeks with a broken kitchen faucet. I had to make several calls to customer service. I suggest you reconfirm with a technician. You should try harder to service a customer. Liked the fact that once a plumber showed up he was professional, courteous and efficient. The 4 stars are for the technician, not CHW.

3 years ago Edited June 5, 2023

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Tammya Schwarz Houston, TX

I have had to use my warranty already multiple times, and have been very pleased that not only is it efficiently scheduled for service, but extremely quick and professional repairs from the contracted service providers. Thank you, Choice!

3 years ago

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LaVerne Erskin-Evans San Antonio, TX

Took off today for an appointment to get my freezer repaired between 0800-1700. The person did not show up at my house. He said he did and no one was home. I was sitting in my living room during the time he said he came, and we checked the camera's and he was not there at that time. I lose a day of work behind this , and I still dont have a time or date for the repair.

3 years ago

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Christopher Sanusi Houston, TX

I am very satisfied with the assistance that Daniel, one of your Representatives, rendered to me. Apart from being polite and respectful, he offered me several available options from which to select my choice. I hereby score Daniel B a 10/10 because of his experience and competence.

3 years ago

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Alina Kulynych Palatine, IL

I like to have this insurance. I am doing my claim online, then they schedule an appointment, and come to see what the issue is. Sometimes they fix it the same day, if parts needed, then they schedule another time. On time, nice, and polite workers.

3 years ago Edited July 5, 2023

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Terry Louise Gooding Hampton, VA

The service tech (Vinnie) was great! He was very professional and gave a detailed diagnosis of our problem and provided a detailed report. He followed up with a call to see if their was anything else he could do. I want any future HVAC problems to be handled by this company and Vinnie

3 years ago

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Brenda Followell Kalamazoo, MI

I have at this point signed up for five years of warranty on my home that covers all through the senior plan that they offer. Ruben D. was my sales person and could not have been more helpful. I plan to enjoy the relief I have knowing my home and myself are going to be taken care of if anything covered needs repaired/replaced.

3 years ago

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G. Thomas Saint Marys, PA

Matthew T was courteous, clear in his explanation of benefits & very familiar with what Choice Home Warranty had to offer. The 6 year plan that I opted for was, we felt, was a fair deal. Time will tell if we made a good decision but we felt confident in dealing with Matthew.

3 years ago

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Rebecca Westerville, OH

I thought Issac was wonderful! He had already had a long day, and wanted to come even in the late light of the day. Lovely guy, found the problem quickly. If I need to call again, I hope I can ask for him. He said he can fix a number of things, not just refrigerators.

3 years ago

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Audrey Allen Powder Springs, GA

As a returning customer, the only complaint I had was the HVAC coverage, but it appears they have updated that policy. I had a few reasons to use Choice previously and it was money well saved. When I found Choice it was after an disastrous experience with another vendor, my returning to choice for a second year, and now on a multi year policy, is because they are pretty responsive and don't make excuses to avoid covering a repair. They are, to me, a reliable partner.

3 years ago

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Kimberly Meyer Green Bay, WI

Getting service was easy to set up online, a call was set with a provider, it was a couple days away, however I was able to contact the provider and and receive same day service. Our first call for service has us very pleased we changed home providers

3 years ago

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Debra A Martin Jackson, MO

While I overall like the product, I am slightly challenged by the "if we cant get a repair person out and we offer you to use your own repair person, BUT you get to pay for it first " For some people that is HARD.....especially as a realtor, I know many of my clients would be challenged to do that.

3 years ago

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Tawanamie Phoenix, AZ

CHW is awesome to have! They are quick to respond and the online portal makes it very easy to schedule service related issues. They are there to assist where needed. And the customer service is A1! As a new homeowner I will definitely renew my contract with them!

3 years ago

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Pat Lavorini

Over the years I have been very satisfied with your service. However, last year I was extremely frustrated when I believed the contractor was trying to charge me for items he could not explain. My frequent calls to Choice got me no where. I finally discontinued that claim and tried again later. This time the new contractor again told me I was to pay for unexplained items and again response from Choice was lacking. I reread my contract, which I should have done before. Choice should have explained to me with my first call just what was happening instead of saying "that's what the contractor told us. it was going to cost." Not why he was charging me so much over my contract fee.

3 years ago

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Ava Fitzpatrick Blue Springs, MO

I just signed up but feel good about it. Lisa was very good taking time to get me what I want and the cost of everything. When I have to use them will hopefully put a great review. She was more than amazing. No pressure from her just plain facts. If the other people that work there are half as good I will be a more than satisfied client.

3 years ago

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LaQuita T Birmingham, AL

I submitted my claim online and received a response quickly. I was very impressed that I was set up with an appointment so quickly. I had no problem with them reviewing and approving my claim to resolve my issue. I am so happy I chose Choice Home Warranty!

3 years ago

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Dr. Malone Lincoln, NE

I've worked with Cortina's and Sons before. They do great work and provide a good deal of explanation regarding what they're doing and why. They thoroughly explain what the costs (if there are additional costs) are for and what is covered under the standard call-out fee. They're an excellent partner.

3 years ago

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Betsy McLaughlin Wentzville, MO

The entire process was easy and seamless. Made a claim, Choice contacted me with the repair company. They were out to evaluate our dishwasher the next day. That afternoon CHW contacted us letting us know we would be getting a new dishwasher.

3 years ago

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MJL Phoenix, AZ

Technician was fantastic resolved issue immediately. Technician arrived hours ahead of designated time. Issue: AC unit was not producing cool air when running. Live in Arizona at heat during issue was 100 degrees at time of issue. Choice Warranty had issue resolve under 36 hours when reported at 8pm Sunday night.

3 years ago

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Barry Amrich Richardson, TX

Customer service really came through for me on this prepare. I needed an A/C repair, And customer service came through getting the parts ordered and coordinating with the AC technicians. And i'm back in business with nice cool air thank you

3 years ago Edited January 10, 2024

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Terry Stuart, FL

The person that came to repair the garage door was polite and knowledge. I am very satisfied with his services. My concern is that it took extremely long time to set the appointment. It was a kind of an emergency because my care was lock in the garage and I could not get out for a week.

3 years ago

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Jorge Gutierrez

I currently have 4 properties with them and this time I was so happy that the ac company never ask for additional “ charge” Cause with my water heater I need to pay extra, with my garage same thing, So this time I got all the correct fix and also co pay with no extra charge

3 years ago

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Greg Jump Beverly Hills, FL

Technicians were on time, very professional, and they took the time to listen to me so I could tell them what I had heard, and I observed with my AC unit. Their work was very clean, efficient, and swift. I would highly recommend this company.

3 years ago

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Philip M Dreyfuss III Las Vegas, NV

over the years I have had service with over four different companies. Been using Choice since the mid 2020's and could'nt be happier. Why ?? 'cause over the years Choice has actually gotten better and really improved from the coverages to the service personnel. Great company. On a six year contract now and saving $$.

3 years ago

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John Everette Fredericksburg, VA

I was impressed with Jonathan knowledge of the service that he represents. He explain in detail the service that will be offered by Choice Home Warranty. Also he was very courteous and able to support my needs with the service.

3 years ago

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Maryann Navarro Tampa, FL

Total solution AC was absolutely superb. They were on time, amazing communication and very thorough. I’m impressed at how fast you guys got him in, I did my claim on a weekend, and got my AC fixed that Monday. Thank you for your prompt service!

3 years ago

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Alicia Lockhart Griffin, GA

The technician said the same thing that the other tech said in February; however, he also said something the other tech didn't that he tried to rewire the air condition to eliminate the fuse from blowing. I love his thinking out of the box.

3 years ago

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John Ellis

Its a good value.. Out of 3 claims all were attended to in less than 3 days. One was for an HVAC condensation pump which was replaced on the first visit. The oven claim took 2 inspections and a month after they still haven't delivered the replacement oven. A sump pump claim was dismissed because they claim it was rain and not normal tear and wear which damaged the pump. When they sell or renew they don't explain that there is a $50 visit fee. Also, their definition of normal tear and wear is too subjective and biased to their advantage. I rate them a C++ or B--

3 years ago

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Bruno E Santos

I placed my claim on Sunday and got my under-the-sink leaking garbage disposal replaced by Wednesday. Initially, I was scheduled for Friday; however, I called LDK, LLC, and they came and did an excellent job. Mr. Diego Sossai was very gracious and professional.

3 years ago Edited December 12, 2025

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angela h. Philadelphia, PA

The initial process for making a claim is very easy and accommodating effort from the responding representative. Unfortunately, the overall process once the claim had been made and the technician/service provider has been assigned is where the lag in service begins. After the service provider comes out to make an observation to access the need: if the repair is not perform upon first contact, at that point then the back and forth between CHW and the assigned provider causes a problem for the client who has requested the claim for service. A speedier process for keeping your clients happy and satisfied should be placed at fore front when decisions need to be made: Client getting a quick resolve to repair should be considered in order to preserve the Quality of Service with the Customer in Mind. I was pleasantly surprised with this claim: The technician came out at the assigned time ( one week after the initial claim), the technician fixed my dryer the part was replaced, the same day, which was unexpected. I did not have to wait another one or two week for a decision to be made for the best cost effective decision

3 years ago

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Verified Customer

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Beth Wesley Cameron, NC

They sent a serviceman out the same day as I called. Unfortunately, due to the lack of available parts it took a while for repairs which ultimately could not be completed as an important component was no longer available. I was disappointed that it took a couple of weeks for a decision to be made by Choice on how to handle it and then almost a month to receive what they offered towards a replacement appliance. Still I am told by friends using other companies that this seems to be home warranty system wide.

3 years ago

Choice Home Warranty Reviews