Choice Home Warranty: Read 42,071 User Reviews From Real Homeowners

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Barbara Tallahassee, FL

I was not pleased with the sign up process. The salesman was very pushy and tried 4 times to upsale me. When I told him I wanted him to stop, he hit angry with me and said he was “just doing his job.” I am a brand new customer so I don’t know what it will be like doing business with this company in the future. I am considering canceling my policy and going back to my previous warranty company.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Mar. 23rd, 2020

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Ron Bain Spring, TX

Fairly straightforward process to file claims. punctual response of assignment of service technicians. For the most part, service technicians have been punctual and competent.

4 years ago

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Deborah Collins

When I call my claim is immediately started on. They do what they say and they are polite. They didn’t replace my stove completely but they did supply money toward a new set.

4 years ago Edited January 10, 2024

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R Roj Fairfield, CT

I am happy for the customer service that you provide. its Professional and Attentive. Calls are responded immediately to address any issues. Thank you for your service. I will recommend to family.

4 years ago

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TIMOTHY D'Iberville, MS

My microwave "died". The rep stated: "CHW will probably pay for new one" since the repair was MORE than a new one. He did not tell me what the price was. I was notified that $169 was all that I was allowed. I contacted CHW and a rep upped it to $210. That part was fine. But, it included everything, unit and installation. There is no place I could get a replacement and have it installed for less that $289, but CHW did not allow that much. I am disappointed in that offer.

4 years ago

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Kim Cleburne, TX

After comparing different companies and options, Choice Homes was the best! The customer service was great and answered all my questions, and helped me understand all of it! Thank you Choice Homes for helping me!!

4 years ago

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Jay Johnson Killeen, TX

So i have done good with choice home for the past yr or so but recently my toilet was leaking. I called on a friday and placed a claim, within a few hours i had an appointment. But the appointment was for the following Friday and my toilet was leaking right then. I attempted to contact the people they assigned to come fix my toilet and they said they could get out sooner but it would be monday. So at this point i am scrambling for a solution and realize i can just call around to see if someone can come sooner and just be reimbursed my money through choice. Well fast forward to the work being completed and I'm short $218 but my toilet is no longer leaking onto my floor and causing more trouble for me later. I speak to a choice home rep who tells me to have the plumbers call them and give them the invoice and based on the work done they will give me back my money. Today i received an email stating i will get a check in the mail for $45. Disappointed and frustrated is an understatement.

4 years ago

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Martyn Hodgson Kea‘au, HI

The repair man said that if a claim is over $300 that the repair person would have to get authorization to do the repair and that Choice has limited hours to be able to get authorization. Fortunately this repair worked out about $170.

4 years ago

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Kathi jones Topeka, KS

Well I have had choice for three and a half years and it is now time to renew and I have a technician out 5 times for my refrigerator. They have replaced the same parts numerous times and again they have sent a technician who said the fridge is a lemon and they still want to replace parts. Not to replace the fridge. I think I have to consider whether to keep choice or not because they have almost put as much as they would have paid to replace it in parts. The technician even said he didn’t know why they weren’t replacing after having 5 claims on the same item. They approved replacing the same items that have been replaced before. Might want to consider whether to purchase from them or not. Kathi Jones

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 11th, 2020

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Samuel Hess Stafford, VA

Garbage Disposal broke on Saturday called in claim. Tuesday repairman showed up and installed new disposal. Paid him $45.00 fee. Worked as advertised. Would recommend Choice Home Warranty based on my experence.

4 years ago

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Anthony Johnson Panama City, FL

Very happy with this. Made a call because my heat went out, they had a company out to fix it the very next day. Very easy to work with and got it taken care of fast. Thank you for your help.

4 years ago

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mbryant2003 Rowlett, TX

The only thing I like about this company is the fact that I can pay less for a service call fee, but you don't cover the repairs that are necessary once the issue is diagnosed. Not really happy with the amount of money I pay for my warranty when I have to pay out of my pocket for the repairs. You won't fix my refrigerator leak because it is not a mechanical failure and you most recently denied repair on my leak in my laundry room where all I needed done was to replace the hot and cold turn off valves, because one of the check valves went bad and was leaking behind the wall. Even the technician said he doesn't understand why something like this would not be covered. I have been a customer for two years and the only thing I have ever needed done was A/C work and a few clogs fixed. Very disappointed.🙁

4 years ago

Reply from Choice Home Warranty

Although we regret to hear that you are not satisfied with the outcome of your claim, we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Mar. 2nd, 2020

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Houston Carr Fernandina Beach, FL

First person was cordial and didn't push. I declined their offers. Someone different called next day; I signed up as I had received email from the first person and went to the website and read the contract.

4 years ago

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Francine Sutton Anderson, SC

I just signed up with choice warranty so The only thing I can talk about right now is the customer service the agents I talked to were very helpful Reassuring. I feel that I Have one of the best companies

4 years ago

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Mishelle Kochel Loganville, GA

Called on a cold holiday weekend and we received a service call within 24 hours. Contractor had our furnace working within 20 minutes. Claim and call were super easy and we appreciate their courtesy and quick action.

4 years ago

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Ercilia Farruggio New Port Richey, FL

I gave you five(%) stars for the outstanding respomse addressing my problem. The mechanic that did the inital inspection of the washing machine was very efficient, couretious and informative in explaining our problem.

4 years ago

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T. Huff Rossville, GA

My experience was even better than I expected. I really appreciate the helpfulness, knowledge and polite professional manner that Cortney showed. I will recommend anyone I hear of that is looking for a home warranty.

4 years ago

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Ron Litton Olathe, KS

Well it is Saturday. The hot water heater went out AGAIN last night so no hot water. Your guy FIXED it Tuesday, then was told it would be replaced. That is next Tuesday. So none of you operate on the weekend so I am SOL for another 4 days again. Plus even though this is covered by warranty, I still have to pay $600 to YOUR vendor for the install, because they say I HAVE to add an expansion tank. So much for warranty. It helps line the pockets of your vendors. You need vendors that can actually DO a repair on a weekend. Your people in India that I called the complaint into last weekend the first time it broke are worthless --- no effort to get anything done timely - plus your vendor does not even return a phone call on a week end.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 26th, 2020

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gregory b campbell Houston, TX

I didn't like the fact that Choice decided to replace my dishwasher and made me a cash offer of $179.00 for a $450.00 dishwasher. When I talked to my case manager, she increased the amount to $349.99, still not covering the replacement and installation. But it did amaze me that the first thing I was offered when I called was RENEWING!! Just didn't seem right.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 20th, 2020

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Debbie Columbia, MD

The response time is great from when I filed a claim to getting an appointment set up. The three times we have used our policy the technicians that came out were wonderful and fixed the problem within a couple of hours.

4 years ago

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Nylan Collins Riverview, FL

Although Lucy was very nice, I’m not understanding why you’re not sending a plumber to check my faucet. Lucy told me to go and read section D #8 which I did and it doesn’t say you don’t fix a leak. It states you won’t replace the fixture. Fixtures is not what causes a leak. So today I have to say you got 3 out 10, ten being very satisfied

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Feb. 19th, 2020

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Jane ,

I was very impressed by the promptness for the help I received with my claim. The technician who gave me service was so courteous and helpful. This was a positive experience.

4 years ago

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Kathy Dias Palm Coast, FL

My experience was great. Sal was informative and polite. Look forward to doing business with you . I am a new customer so trustworthy info I don't have yet. But every thing I read looks like they will be great.

4 years ago

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Pamela Nguyen Memphis, TN

customer service is great and resolves problem very quick through online. We are very please Choice Home Warranty services and will continuing with Choice Home Warranty for many coming years.

4 years ago

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Jesse Ketchikan, AK

I have talked to 2 claim agents who had strong thick accents and were therefore very difficult to communicate with. Please consider improving in this are so all of your clients can be serviced in an efficient manner without having to repeatedly ask for clarity.

4 years ago

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Janis Wyatt Toms River, NJ

I am very happy with the contractor Choice Home sent to my house to resolve my plumbing problem. The contractor was very knowledgeable, efficient and professional. I highly recommend Youngs Water and Sewer and have already told my co-workers how fantastic they are.

4 years ago

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Andrea Pittsburgh, PA

I had two problems, a clogged toilet and a broken dishwasher. Choice Warranty quickly sent a repairman for both. They choose good companies and all was complete within a few days.

4 years ago

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KC Princeton, NJ

I have had Choice Home Warranty for the last 4years and have signed up until 2023. Its value for money and peace of mind that things will be fixed or replaced if it’s not working.

4 years ago

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Letina Pruitt Memphis, TN

Had. a great experience agent was knowledgeable professional and helpful. He help to cut my service fee in half saving me money l would highly recommend this company. Thanks, a million!

4 years ago

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Martha Wank Newport, AR

I like that you are concerned for you clients and if one contractor doesn't show up, you immediately find someone else that does, I would highly reccomend you to anyone I meet, thank you!

4 years ago

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Robert Bolier Sarasota, FL

Tony C, your Rep, was Outstanding! Extremely knowledgable, professional and personable, he thoroughly convinced me to buy the long term package. He is to be commended!! He did a great job!

4 years ago

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Michelle Oklahoma City, OK

Submitting a claim was so quick and easy. I received notification right away a service provider was scheduling an appointment. Service was completed quickly. Very happy with the quality repair!

4 years ago

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Stephen and Riva Portland, OR

We found our first experience with Choice to be just what we'd hoped. But the second experience revealed a detail about their coverage that left us feeling we'd been taken advantage of. The fine print about "repair or replace" warranted items includes an escape clause where they only provide a cash payment at their discretion. In other words, they would not repair or replace our appliance, but rather gave us cash. We are left to pay twice the amount to replace our washing machine. Moral of the story is don't listen to their sales agents and read the fine print. It's in there, but their salespeople had us believe our warranted items would be repaired or replaces. Not true.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Jan. 17th, 2020

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Anthony McClain Coppell, TX

Choice is very responsive and their subcontractors are professional and knowledgeable. If I have a negative comment it would be concerning the exclusions in their coverages. Many repairs bleed over into their exclusions and you can find yourself having to call another repair company to complete the work. In addition some repairs uncover related additional work and the rather than repairing those items even if they would be covered under the Choice warranty you have to make a separate claim and reschedule the repairman with Choice.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 15th, 2020

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Ron Simonetti Hilton Head Island, SC

My first salesman was not very nice at all. It was my first experience in home warranty and was askin a lot of questions which I wantsed to review with my wife. He was anxious to make a sale and got rude..I called back the following day and Sam S helped me with getting a Home Warranty. He was polite and helpful.

4 years ago

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Pam Tifton, GA

I am a CHW customer. I have been a customer for years. I don't like the way you all valued my stove. I have ran into a few problems in my home and you guys were great. This time with my stove I was not satisfied, from $299 to $350. I priced some stoves I didn't find anything under $400. Mrs. O did her job but the policy I wasn't happy with. (Researching) I'm going to check the box to agree, only because I can't move on if I don't. The only thing I will agree to is doing this survey.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Jan. 15th, 2020

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Matthew Masters Daytona Beach, FL

Bought their top home warranty package. My Florida home's HVAC system failed in the middle of a hot central Florida Summer on 2017. I called CHW they could not locate a local HVAC company willing to take my job. The next day CHW advised me I was authorized to locate my own local HVAC business to repair my system. I selected a reputable company that had serviced my 11-year-old system in the past. They recommended a complete replacement of my HVAC system. They submitted the claim to CHW on my behalf. CHW denied the claim despite appeals. They did not speak to the technician they authorized. They claimed, "my HVAC system failed not due to normal wear and tear and would not cover the replacement or even repair". I'd love to understand how an 11 year old HVAC system that received yearly routine maintenance did not fail due to "normal wear and tear". Especially one that wasn't inspected by them.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 10th, 2020

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Nicole H. Portland, TN

I recently purchased a home warranty with CHW. I recently had to have my washer worked on. The response time to get a tech was reasonable and the repairs were done and it didn't cost me but just a service fee. Having a home warranty gives me great comfort.

4 years ago

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Janine Eaton Ponte Vedra Beach, FL

This was my first time using Choice Warranty. They sent out Unstoppable Plumbers in Palm Harbor, for a backed up toilet. I contacted Choice about 8:00pm, and the plumbers were sent out before noon the next day.

4 years ago

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Michael Woltz Poquoson, VA

Frustrated with Choice Home warranty. I called into make a claim, and that fairly well. Not the response time I was expecting based on what I was told response time would be when buying the package. Called on Tuesday, scheduled repair was originally Saturday. Repair company called on a Friday and rescheduled appointment for Sunday. I called Choice Customer Service Desk when told plumping company said they only did plumbing, not the drywall that had been damaged. Choice said I would have to file 2nd claim for the drywall repair portion, and pay a second claim fee. Actual repair work of plumbing went well. Just disappointed claim not handled as one claim.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 9th, 2020

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Ed Kaneohe, HI

Leo S is a powerhouse stellar salesman who got an awesome deal to meet our needs and budget! We’re glad to have him as our account manager! Look forward to having a peace of mind with our home coverage!

4 years ago

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Nancy Lane Maricopa, AZ

I have just purchased and will let you know how it goes. My policy does not start till end of February 2020. I found the gentleman on the phone to be very personable and was very helpful in his explanations to my questions.

4 years ago

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Judy L Ault Ocoee, FL

Service was fast. Person that was sent to fix my electrical problem was pleasant and fast but, making sure that everything was correct. He also moved everything back in place when he was finished.

4 years ago

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Amy Jo Canfield Lexington, NC

It seems like everything that goes wrong at our home it's not covered. The team that came out to help us are great. Simrel's Plumming are wonderful men. The people who work for CHW are friendly and did explain things to us. Just they don't seem to cover the BIG problems for us.

4 years ago

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Norman Proctor

I have had other company’s ,that cost over seven and eight hundred dollars a year . With company you have a choice to pay up front on a plan and lock in a lifetime rate.And cost less

4 years ago

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Raymond Earp Colorado Springs, CO

Everything went well until I requested monthly Installments instead of a one lump payment, he the sales rep seem to be bothered that I wouldnt pay everthing up front. Because of his attitude towards me discourages me to renew after a year or refer others.

4 years ago

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Vanessa Atlanta, GA

I called CHW during the holidays and they were able to schedule a technician within the same week. The technician was very professional and efficient. They were able to resolve my issues and I now have working appliances! And just in time for the holidays! Thank You CHW!

4 years ago

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Patricia Teeters Memphis, TN

When I called the customer service rep was very nice and polite and willing to help. I was issued a claim number and told that I would be receiving a email from CHW and someone would be out within 24 hours to handle my HVAC unit. This was the first time I have ever used CHW, so I was very pleased.

4 years ago

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Mary Miller Verona, PA

I was very pleased that the furnace technician called with in 20 minutes to set up an appointment. He was kind enough to work around my work schedule . He was able to get my furnace started until he could come back with the part, but did tell me it my only last a little longer. He returned when he said and was quick and fixed my furnace.

4 years ago

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Chester Canum Aston Mills, PA

The service man was very friendly and polite. He was earlier than scheduled which was great so I didn't have to wait around for him.He was able to fix my washer and was very professional.

4 years ago

Choice Home Warranty Reviews