Choice Home Warranty: Read 42,071 User Reviews From Real Homeowners

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Lobizona Port Saint Lucie, FL

I called because the AC was not cooling . a technician from Yantra air llc , arrived on schedule . work for a few minutes ask for his $60 check He said was done. did not said anything else , did not explain what was wrong , did not leave any paperwork to tell me what he fixed. The house still hot I am going to wait the complete day to give the unit a chance to cool the house , if does not work I will let you know tomorrow if the problem is not fixed I don't want to pay The $60 again .

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Apr. 10th, 2019

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Ian South Orange, NJ

been using them for many years when something goes wrong ( and eventually something does) I can contact them and within a short time I have a specialists come to my home to make the repair, The best part is I always know what it will cost

5 years ago Edited January 10, 2024

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Marjorie Duhon Daphne, AL

Today the person-May- on the phone had trouble understanding me and I had trouble understanding us! In Feb I files a claim on water leaking from ceiling in study. You sent man out, but he said he thought it was a/c unit. From my house, he called you back to report and to order an a/c man to come out. No one ever called back. I was going out of town, so called my regular a/c man and he came out to fix it. Your company did not follow through this claim. Hopefully, this will not happen again.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Apr. 8th, 2019

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Akbar Varamini Winchester, VA

It is important for us also if you know about the companies From my experience garage opener mechanics came to my house in 2 different time ARE NOT good I have small problem with my furnace which is not fix yet and 3 different companies so far came PLEASE FIND LOCAL COMPANY Thank You

5 years ago

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Larry Schwochert Oneida, WI

I am not pleased with the handling of this claim. It took a few days to receive a scheduled repair date and time. So I ensured I would be available for the 4 hour window to have a technician inspect and identify what needed to be repaired. The technician did not show. It was then an additional 45 minutes to discuss with CHW and the Company CHW had selected to do the repair, only to discover Furniture & Appliance Mart did not have an order. As they explained to me. I was very frustrated at this time because there was a definate breakdown in communication between CHW and F&A Mart. Which left us without a diagnosis or repair of our oven. The conversation I had with the Service Rep was that CHW would start the process of findiing another company for the repair service. Which is now over a week past the initial claim. I indicated this is not acceptable and asked to speak to a Mgr/Supr, put on hold for about 5 minutes. Finally after ensuring my frustration was heard with the this claim, Lewis the Supr assured me he wouldmonitor the scheduling of a technician for this claim. The next morning I received an email indicating I had the Reimbursement option. I chose this, found a reputable company and had the repair done in a day. Now I have to wait for the claim to be processed and me reimbursed , within 30 days. We signed a multi year contract with CHW and not pleased at this time as a customer with the handling of this claim. I understand CHW has commitments with many service providers and there is the potential for communication breakdowns. This being said, does not change my frustration.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with us.
A onetime free service call fee has been placed onto your policy, in anticipation that your next experience with Choice Home Warranty meets your expectations.

Apr. 5th, 2019

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Delroy Port Saint Lucie, FL

Choice can be sumed up in one word, AWESOME. I called about my AC and the same day they had some there to fix it. When the job needed more work, they contacted the vendor and he was there the same day. Job well done. Thanks.

5 years ago

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Alisha Wilson Garland, TX

Vincent M is great at explaining how the home warranty works and is very funny and helpful! I love how he let us break the 3 month payment into 4 payments so we could lock in a lower rate and save more money down the road!

5 years ago

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I huber Boca Raton, FL

Their service was very speedy , and the repair man knew the machine. We received an email in about an hour from the home office telling us they had decided to send us a check since our machine was quite old.

5 years ago

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Lynn Happel Millsboro, DE

Very fast response - placed claim online on Saturday had response on Sunday with technician scheduled for Tuesday. Didn't really expect response until Monday. Technician was amazing - prompt, professional and knowledgeable.

5 years ago

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Ricardo Ruiz Haltom City, TX

CHW has worked fairly well except they will find (and will try to stick to) clauses that will exclude your particular issue. There are way too many to list and are cumbersome to understand by the average homeowner. Be aware this is basically an INSURANCE Agency and will try to save every penny they can and will give you the runaraound and are relatively hard to get in touch with once a claim is established. Above all, they are in business to protect their company, not necessarily the client. Having said that they have been very responsive on certain appliances like dryers and refrigerators. A/C units are the big elephants on their list (of course, it's the most expensive...).

5 years ago Edited September 14, 2021

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Happy Customer Columbus, GA

This claim was handled expeditiously. Highly recommend Carter HVAC. On time and very professional and courteous. If I have another problem I want Choice to send him back out again.

5 years ago

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D Medley Louisville, KY

I requested service on a dishwasher a few days prior to Mar 11, when the serviceman was to come between 3pm and 8pm. Never showed. Called Choice Warranty on Mar 12 and they told me I would be called back in 15 min. Never happened. Called GoPro appliance service at 9am on Mar 13. Said they would be here around 11am and they did show up finally. Not to happy at this point. Somewhat of a hassle.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 15th, 2019

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Brenda Pearson Easley, SC

I like choice homes because their service is very good they always respond in good time everyone has always been very nice and very helpful I do tell people about choice homes and their service and prices.

5 years ago Edited January 10, 2024

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Nancy Darrow San Antonio, TX

I could not understand the First Lady I talked to about my problem. It was very frustrating. You made me an appointment for two days out and I was without heat. Felt like you should have gotten me an earlier appointment. I did call company and they came out that day.

5 years ago

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Carlos Cantu Harlingen, TX

I purchased two contracts for separate properties, on one I received adequate service although I was not completely pleased. Their contracts are deceiving, written so an item appears to be covered in the inclusions but then worded in their favor in the exclusions. I had an attorney review the contract after a denied claim and it was determined Choice Home Warranty had breached the contract. A certified letter was sent to their consumer advocate department after being stonewalled by their customer service agents. I have yet to receive a response to my request to resolve my claim and/or cancel my contract for a pro rated refund. I will continue protecting my properties with home warranties but certainly NOT CHOICE HOME WARRANTY! Beware of CHOICE HOME WARRANTY!

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 1st, 2019

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Misrak Abashawl Atlanta, GA

I requested for a plumber to fix my leaking toilet and they got back to me the same day with an appointment for a professional. The plumber came at the appointed time and was professional and fixed the problem.

5 years ago

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Roberto O. Georgetown, TX

I did not agreed with the settlement offered at the outset, but later upon requesting to speak to an account supervisor, it took about a week to receive a call from Ms. Ashley W in which after explanations was rendered an acceptance agreement to the claim was finalized. This was the only claim forward for about a two (2) years of coverage with both two houses.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Feb. 27th, 2019

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B. Fleming Silver Spring, MD

I was very please with the service I received from the vendor they were very professional and courteous and pumped. The technician was knowledgeable informative and courteous. I would recommend the company very highly .

5 years ago

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Tommy J Azar Gilbert, AZ

Choice Home Warranty sent us a qualified tech that was able to determine what the exact problem was and fixed it. Others wanted to fix something that wasn't even broken and charge us a boat load to fix.

5 years ago

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PTIS JOHNSON West Columbia, SC

Great sales guy. Very helpful in getting the right product at the right price. I have Choice Warranty on my other house as well,that why I purchased it on this house. thanks

5 years ago

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Mikhail Falkovich Metuchen, NJ

Choice Home Warranty has been a strong vendor that has provided peace of mind to me and to others in my family. They are very responsive to my claims and have helped resolve multiple issues. Thanks! -Mikhail

5 years ago

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Eddie

Keith of Arch Appliance Service the tech who responded to our request was fantastic!!! giving 4 stars because CHW determined the it was more cost efficient for them to replace the item and than to repair. I was fine with this but CHW would only give me less than 1/2 of the cost to replace it and its less than 4 years old.

5 years ago

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Ray Naperville, IL

During the polar vortex week in metro Chicago when temps plummeted to -30 degrees my furnace malfunctioned. Within 12 hours of filing a claim a repairman was summoned visited and repaired! Bravo!!!!!

5 years ago

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David Ackerman El Dorado Hills, CA

After two attempts, a plumbing vendor was located that could fix a leak in our toilet. You offered the option to select our own plumber and get reimbursed, but this option is not the best - so we waited for your contracted vendor to respond. Job was completed right away - well done.

5 years ago

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Constance Ward Gering, NE

The agent was very helpful and informative and took the time to find a special policy and rate for me. I am pleased with my choice and appreciate the personal help information that I received.

5 years ago

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Barbara Bruington Columbia, SC

The services provided is not expedient. When an appliance is being replaced, it is never a sufficient amount to purchase a quality product. Item is never repaired on the initial visit and often times takes up to two weeks to satisfactorily complete.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Feb. 1st, 2019

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Ann Clarksville, TN

I had a bit of an issue with the online claim form, I live in the South and most houses have heat pumps for heating system but it was not an option on the form. When I was able to speak to a representative he was able to put in my claim. I had an appointment within a few days.

5 years ago

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Don Parrack Houston, TX

Choice really is my choice. Two service this week. Both were very good experience. The technicians clean cut, very polite, took the time to explain the problem. Good experience overall.

5 years ago

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Jim Ballantyne Slidell, LA

When they choose to cover it is a fairly good service, but often they look for reasons not to cover items. The claim specialists have been inefficient as of late. Explanations are often just we don't cover it. Some can explain most are surly, or don't bother to return calls. I am frequently passed around from case manager to case manger. It is as if they get paid for the lack of resolution in favor of the consumer.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Feb. 1st, 2019

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Cheryl Lincoln, NE

I was told I could use my own repair person and you guys would just pay him. Now Im reading there is a middle man who has to approve the repairs. Please advise if I was given wrong information. Thank you I just signed up today.

5 years ago

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Renee Gilreath Anderson, SC

Choice Home Warranty is prompt with scheduling service calls, has reputable maintenance and repair companies to take care of my needs. I really appreciate having my warranty needs taken care of so professionally!

5 years ago

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Anonymous Lake Forest, IL

I only had one claim with CHW, and CHW made me find my own vendor which I found strange. Secondly I found that the sales agent were too persistent when it was time for me to renew. So many phone calls that I almost did not want to renew. One agent was not only persistent, but pretty unprofessional as it sounded like he was watching television while trying to renew my business

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 21st, 2019

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Marvin Valladares Montclair, NJ

Choice is always quick to get me the technicians I need and if they cant I can always find someone local and then get reimbursed for the work done. I recommend having this warranty for everyone.

5 years ago

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Russ West Jordan, UT

Marilyn was great to work with. The original appointment was for Monday, but with no heat I was concerned the house may get too cold so I called her to reschedule. She was able to come on Sunday and fix our heater.

5 years ago

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Dana Lowe Stockbridge, GA

The technicians that came to my home were courteous and very knowledgeable. They found the problem immediately. They fixed it and were on their way. I'm very pleased with the service! Dana

5 years ago

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Patrick K Currie Buford, GA

The service is actually pretty quick on the turnaround to get someone out to our house. They’re usually our fist call whenever something goes wrong. With such a low fee, how could we not?

5 years ago

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Paula B. Phoenix, AZ

I had a very good experience learning about Choice Home Warranty and purchasing coverage. The representative, Jake R was pleasant, helpful and cared about my needs as a homeowner. He even mentioned a senior discount.

5 years ago

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Ronnie Portsmouth, VA

I submitted a claim for a faulty heat pump. 30 minutes later CHW called to schedule the appointment that afternoon. The mechanic determined the problem and I am waiting for him to return to fix it. Happy thus far.

5 years ago

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Mary Jo Nowell Foley, AL

Your representative (Vincet) was very informative. pleasant and helpful. Hopefully he answered all my questions but am sure more will pop up and hope if I have to ask more questions he will be available for answers.

5 years ago

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Patricia Riegert Las Vegas, NV

The tech was great thank you 5 Star Choice Warrentee has been great for the lady 4 yrs I have referred 2 others actually 3 and all satisfied with the quick response from Choice and techs

5 years ago

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Harry A. Jacksonville, FL

I had CHW for over 6 years. They delivered every time but one on a big A/C job which I'm still disappointed with that experience. They took the bad tech opinion but they didn't take a very good company's opinion because it didn't go their way so I had to spent a lot of money (out of pocket) for something that should be covered.

5 years ago

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chuck Emerson, NJ

john and dawn from fast servicez plumbing and heating was fantastic......expedited the call and got me temporarily heat until part is ordered and installed thank you also choice home

5 years ago

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James Ricketts Scottsdale, AZ

Sir, My experience with Choice Home Warranty was very positive from my telephone call, to the emails I received , and the time and the work of the technician you directed to my home. James G. Ricketts, Ph.D.

5 years ago

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Robert Schellman Arlington, VA

Two comments, one positive the other negative: 1. Customer service is good, prompt and a claim is easy to file. 2. Settlement of a claim leave a great deal to be desired. Replacement value is not provided no matter the effort put forward to help the claim manager understand. First the amount quoted as the replacement value is 3 to 4 times less than reality. When it is discovered that the CHW representative is quoting an inferior replacement, the offer is increased but still about half the replacement value. The representative insists that the prices CHW get is less than retail and that is what is quoted. However, when asked to be able to enjoy the CHW prices either by having CHW do the actual replacment of provide tyou access to the vendors that provide CHW their prices you are told neither is possible, that the customer has to arrange their own replacement at whatever value they can and to accept this FINAL offer. Truly deceptive practices and most discouraging to work with.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and may contact you to address your needs.
Kind Regards,
CHW Team

Dec. 31st, 2018

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Monica M. Longview, TX

CHW is very quick on getting you an appt to see what’s wrong the appliance; however the response time to see if they will cover the needed part takes longer than if we would have just got a repairman to do the services. It has been 5 business days of waiting and no response from CHW or the repairman who came and troubleshoot. This part of the process needs improvement.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jan. 2nd, 2019

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Wanda Block Las Vegas, NV

We have had Choice Warranty for over 2 years and have found their service providers to be awesome...even through the holidays! The Choice customer service representatives are very accomodating too!

5 years ago

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William M Oettel Jr Middle River, MD

This is the first time using you. My parents have said great things about you. So far of what I have witnessed you are quick to respond to customer service and you are friendly and affordable.

5 years ago

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Shelia Brown Louisville, KY

My overall rating is due to my encounters with several of your customer service reps, most noteably the one that goes by the name Precious. She has no customer engagement skill and really should not be answering calls or taking call escalations. She only made a frustrating situation worse and was of no assistance. There were two reps throughout all my calls that did treat me with respect and genuinely tried to assist. Plumbers actally came to my home after each of those two interactions. However, thefist plumber did absolutely nothing and most likely charged for his run, thus causing me an additional wait for my issue to be resolved. I would not recommend them. The final plumber was great and your rep got them to me in a timely manner based on my phone interaction time. I reccomnend you terminate Precious and provide the reps in new Jersey customer service teaining.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and may contact you to address your needs.
Kind Regards,
CHW Team

Dec. 31st, 2018

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jack cusick Jacksonville, FL

The Service Teck called within a couple of hours after I submitted the claim. He was very polite and knowledgeable. He returned the next day to complete the service. He was on time for both appointments.

5 years ago

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Mark Finocchiaro St. Petersburg, FL

At first very happy. Had a problem with the clothes washer, didn’t spin at the end. One month later and several visits from the technician and it still didn’t work. The technician stated that he tried everything and didn’t know what else to do. Contacted Home Warranty and the supervisor was very rude and stated that they would send me $300 to replace my washer. A new one cost $800 plus, compact size for condo. The contract states that they will replace the machine but as several reviews stated, they always find a way around the contract. Cancelled my contract and used that money to get a new machine. They are great until you have a major problem and it does take a long time before they even discuss replacement. Don’t waste your money or time with this company.

5 years ago

Reply from Choice Home Warranty

We regret to hear your dissatisfied experience. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Dec. 18th, 2018

Choice Home Warranty Reviews