Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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JJ Jenkins Eagle Mountain, UT

This company is very responsive when you need them to make a claim. Their price is a great value for your money. They have prompt and friendly customer service. We had a heating and air conditioning problem. They sent someone out within two days to check the system. First they cleaned it and then it worked. That saved us a lot of unnecessary repair costs because nothing was broken. This was a rental and all the way across the country from where we live. It gives us lots of peace and mind as customers and landlords, to know that we can count on them to fix problems quickly at a fair price.

4 years ago

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Linda

Our appointment was scheduled within two days. The technicians are knowledgeable, courteous and on time.

4 months ago

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T&A D&W

First, after signing up, i was given a hard sell - the person wouldn't take no for an answer - about some security monitoring crap. I should have known then that they were nothing but a scam, but I continued. Then I had a service call and they called it a pre-existing problem even though nothing was leaking before.

5 months ago

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Gloria Paul

“The last technician was exceptionally great, just keep up this type of service and I’ll past the word around!!!”

5 months ago

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Ron Ernst

Had a garage door malfunction technician was great and replaced the sensor that was broken, but found he had to rewire it from the sensor to the unit. That part of the warranty was not covered no wiring. I had to pay an extra hundred dollars to get it wired. Choice said no go.

5 months ago

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Nancy Calvin

After comparing Home warranties, I like this company for what they offer and the response time to the claims.

5 months ago

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Sidney

Have had Choice Home Warranty for several years and have always been satisfied with claim process.

9 months ago

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Thomas

Very easy to make the claim and talk with the customer service rep. Glad I went with Choice!

9 months ago

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Hameraj Singh

Switched from AHS a few months ago and my water heater recently leaked. Service was expedient.

9 months ago

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Dean

Office staff difficult to deal with. They only have two service companies in South Florida to deal with AC. Both companies suck !

9 months ago

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Margie

I spoke my mind, but I heard nothing back from you. My old company had better customer service. Have my other emails been read?

9 months ago Edited November 8, 2025

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Verified Customer

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Ronald

Still waiting to have my washing machine repaired or replaced! Been 5 weeks and one rude repairman still no washing machine

9 months ago

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Verified Customer

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Debby Wersh

Choice Home Warranty makes it easy to submit a claim. Their response is always within the day.

9 months ago

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Kenny

I'm not happy about that Disabled Veterans as I are not getting no out of pocket expenses as told whe I signed up

9 months ago

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Verified Customer

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Mike

They did a quick and efficient repair on our A/C. We are very pleased with them to date.

9 months ago

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Verified Customer

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Walter

Scheduling was quick and easy. Very qualified technicians showed up and quickly made the repairs.

9 months ago

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Cecil

Very easy to work with and the tec. companies have always been professional and did a great job.

9 months ago

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Verified Customer

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Effie

Service was prompt. Service people was very polite and took care of the repair quickly.

9 months ago

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Verified Customer

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Janet

I think and know choice warranty is the BEST AROUND. NEVER HAD SUCH WONDERFUL SERVICE!

9 months ago

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Mark Salierno

I like the service for plumbing was valuable you could add bathroom fixtures n sub equipment in toilet n sinks.

9 months ago

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Narendra N Shah

Tony he came and he knows what problem and solve in next day bring part and work is done

9 months ago

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Verified Customer

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Rich Minutello

Hard to reach takes long time time in general to get parts then set up repair. About a week on aberage

9 months ago Edited October 9, 2025

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Verified Customer

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Jun Saqueton

Prompt and excellent service. I will recommend Choice Home Warranty to friends and family.

9 months ago

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Verified Customer

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Your mom

Wouldn’t stop harassing me and calling me when I told them to stop for months. Contractors were terrible and I was still charged a fee even for covered repairs. Totally not worth it

10 months ago

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Verified Customer

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Shane

It's been 5 weeks and 4 service calls and my dishwasher still does not work. Waiting for the 5th service call which will be in 10 days. That's 6 weeks. This site a terrible operation

10 months ago

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Verified Customer

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Ronna Barker

Both guys should came to the house were very nice. Love my new garbage disposal. Thank you.

10 months ago

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Verified Customer

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Chibuogwu Asikaiwe

Very impressed with my last claim. Quick response time. Great customer service.

10 months ago

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Verified Customer

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Thomas Jones

Worked out great this time only had one call and it wasn’t a ac units but so far they are great

10 months ago

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Christopher Gilbert

Simple and speedy claims process. Good communications with CHW and the designated technician. All was good.

10 months ago

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Roger B Lowery

Lots of folks complain about HW companies but overall I have been pleased with Choice

10 months ago

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Cynthia Salter

Have always worked well with me to get my appliances repaired when I have sent in a request .

10 months ago

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Verified Customer

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bonita paul

I didn't have high expectations but they have far exceeded my best expectations.

10 months ago

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Verified Customer

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A

First company did not work on mini split A/C units, but 2nd company fixed problem very quickly.

10 months ago

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Audia Davis

They answer in a timely fashion and I have never had a dishonest service man show up.

10 months ago

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Verified Customer

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Gaurav and Kvita Agarwal

Some items are processed very fast, while others are slow. For example, my water heater took almost 4 days to get scheduled.

10 months ago

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Verified Customer

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Robert

Quick response to claim submission. Contractors assigned have been sketchy. Some good, some very poor.

11 months ago

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Verified Customer

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Catherine

I have called several times in the last week and was told I will get a call back. I have not received a call back. I want to cancel my warranty because I moved to a new house and everything is under warranty, Catherine F

11 months ago

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Verified Customer

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Carlos Basilio

I choose CHW based on the reviews, then when I needed I found out it is not different from the other home insurance in the market.

11 months ago

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Xantha Davis

Choice warranty is worth Every penny I can’t complain about a thing it’s been a God sent

11 months ago

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Verified Customer

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Felix villanueva

When you call the operator is very professional . The tech is very professional and polite .

11 months ago

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Verified Customer

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Eulalia Rivera

It has taken almost 3 months for my washer to get fixed. But when I called about my central air. It was fixed very quickly.

11 months ago

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Edward Atkins Budd, Illinois

Making me walk through hoops to get problem fixed

1 week ago

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LaToya Jackson Sacramento, California

Good customer service. 0 claims approved.

1 week ago

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Verified Customer

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Debra Hill Gainesville, Florida

Liked how quickly my request was responded to. Like the efficiency of the Service Technician that made repairs.

1 month ago

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Verified Customer

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Greg Breci Des Moines, Iowa

Choice denied limited roof leak. VERY UNHAPPY

1 month ago

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Faith Smith Richardson, Texas

Only have used them once. I really liked the person they found to send here & so far everything is still good.

2 months ago

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Joanne

Our home is getting older and so are we, therefore we don’t want unexpected expenses. Also, it can be hard to find contractors and having a warranty makes it easier.

3 months ago

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Marcia Belair

They said they weren’t repairing my laundry center which is a washer,dryer combo and can not be separated. Yes it’s old and parts are unavailable. So it’s a replace. Their $1000 is not going to replace a Maytag Neptune. They argued they don’t have to give me more it’s in the contract. They can determine what to replace it with not what you have.

6 months ago

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Keeley Williams

My washer stopped working 12/26/25 and I still do not have it replaced or repaired. Was told that I will get it replaced wit a Lowe’s e-gift card. And then when I called today it said I will receive within 30’daya. This isn’t acceptable when you are out of a washer for 3 weeks now. Getting a repair technician was difficult and the communication with Choice wasn’t very good. Not very pleased with this claim and this company at this time.

6 months ago

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Katie

Very great service from choice home warranty I’m quite relieved with their service I didn’t called on them twice before they responded

6 months ago

Choice Home Warranty Reviews