Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Jeffrey Golden

Had two claims in the past two weeks – both were denied. One involved a GFI wired, according to the tech, incorrectly. Company would not even buy another GFI switch. The other involved a leak from a split washing machine hose which created water seeping into the basement from the ceiling which required a sheet rock repair – they wouldn’t pay for that either. I’ve discovered the company is good until you ask them to spend money

7 months ago

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Dale Williams

I put in a claim for having lost power to a couple of rooms in my house. They sat in this for two weeks and just kept saying “Our dispatch team ( who you couldn’t speak to) was still calling to find someone to do the work. They said everyone was booked up. Funny thing after going round and round for 2 weeks I started calling ant the first electrician I called had a same day appointment and was there in under 2 hours. I just paid for the repair myself as it was a very simple issue and cost less than the deductible I would have paid with Choice. Why do I have this service again?

7 months ago

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Stephanie Ponder

I purchased a 5 year home warranty. I have had two denials in the past 12 months for a claim. One stated normal maintenance will not cover, for an HVAC system fan motor. It is not normal maintenance to change a fan motor every year. Second, would not change a cracked electric receptacle switch. Needless to say, I will not be renewing my contract when it expires and I would not recommend this company.

7 months ago

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Liz Fowler

It took almost a week to deny my claim. They denied it right before a holiday when no one will come out, disgraceful. If they had read the claim and denied it right away, at least my garage door could have been fixed by the holiday on my dime. I am not disappointed that they denied my claim, my issue is when they got the contractor's explanation, saw it was an issue outside my policy, why did it still take them 6 days to deny it? My previously claims were fairly easy, but have never been worth the yearly or service fees.

7 months ago

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Verified Customer

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John Kelly Jr.

I HAVE NEVER HAD A PROBLEM WITH CHOICE AND RECOMMEND THEM HIGHLY. I PAY THE DEDUCTABLE AND THE REST IS COVERED.

1 year ago

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Verified Customer

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Teresa

I’ve had Choice Home Warranty for about 10 years. I’ve used them 5-6 times. A great experience every time.

1 year ago

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Patricia

I have been very happy with Choice. Every time I have called they have responded and resolved the issues. Very pleased.

1 year ago

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Verified Customer

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Lee

On July 10, I submitted a explanation of the cause for a claim that I had submitted. To date, I have not heard back from the adjuster. It seems like a long time to reply

1 year ago

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Verified Customer

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Librado

My stove clock which operates the clock and electric oven stop working. It can’t be replaced based on age. Choice is only giving my $389. It will cost me over $6000 to replace the stove. There is no justice in the very little payment. Please consider a larger payment.

1 year ago

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Verified Customer

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Joan

I had to call Choice on two occasions since I signed up. In both cases, the contractors were excellent.

1 year ago

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Verified Customer

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Beverly Windley

The best home warranty. I had electrical issues in my bedroom and kitchen and the technician fixed it in no time.

1 year ago Edited September 3, 2025

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Verified Customer

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Robert Vinisky

The second service rep I contacted did a great job fixing my stove at a cheaper cost than I would have paid without the warranty.

1 year ago

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Verified Customer

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Brett Leftwich

I have been waiting for over a month for my ceiling fan to be repaired. The technician assigned dud not show for the scheduled appointment & now does not answer or return phone calls.

1 year ago

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Verified Customer

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Lindsay

Absolutely terrible, cancelled after three weeks waiting for them to find an AC tech in the area! Charged twice for same call out, the original tech said he would no longer work for them since they never paid in time and he had to fight to get his money from them.

1 year ago

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Verified Customer

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Tony

1. I had a very bad experience with customer reimbursement for self repair costs and is still not resolved for 3 months 2. The service handled by repair company assigned by Choice Home Warranty is unsatisfactory due the service of my fans and toilet.

1 year ago

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Verified Customer

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Brenda

Choice Home immediately got ahold of us regarding our air conditioner. We were extremely happy with the service we got

1 year ago

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Verified Customer

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Maurice Laderman

Everything when great. Plumber arrived on time , replaced valve and so far all is well. Great Job Choice

1 year ago

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Verified Customer

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Dave

Additional from previous review. On dishwasher claim they offered $272 to replace Kenmore Elite stainlees steel machine. They also simply send you a check within 30 days. Very difficult to deal with. If you expect to have your appliances replaced with a like macine in a timely hassle free manner, Choice is not what you want.

1 year ago Edited July 9, 2025

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Verified Customer

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Richard Voorneveld

I only had to make one phone call. The next thing I knew I had a repairman & my ac was fixed . Thanks!

1 year ago

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Verified Customer

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John Penaflorida

The service provided guarantee a fast response, high quality, very professional and good quality workmanship.

1 year ago

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Verified Customer

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Bradley

It is one terrible company. I’ve had a claim on a washing machine since April 30. They’ve been here six times and having correct the washing machine so I asked them where were they gonna do and they just gave me the runaround. This is a terrible coming and veterans recommended this company

1 year ago

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Verified Customer

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Jean

I don't worry because I know that I can get good, professional repairs when I need them and that it will be affordable.

1 year ago

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Verified Customer

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Ron

I have had Choice Home Warranty for 4 years and have had 3 claims. They have always been quick to respond and have resolved the issues promptly.

1 year ago

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Verified Customer

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Mary

Can’t reach anyone by phone, you have to wait for Choice Warranty to call back. Then they set up a technician to come out over a week away. Frig wasn’t working, operator didn’t care I was loosing all my groceries, about $300. Couldn’t get an apt sooner, Choice Warranty doesn’t care

1 year ago

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Verified Customer

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Karen

They don't honor their word.. Charge you and then tell you. They don't cover that, after telling you they'll send someone out for the same issue, They know they won't cover. Tell you they have no one to come out. And do the work so to hire your own people, and then pay you less than 1/3 of what it costs to have it fixed. Not honorable.

1 year ago

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Verified Customer

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Sankar

so far no issues, one incident submitted, but scheduling took 2 weeks for the technician to attend and fix the issue

1 year ago

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Verified Customer

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Diane

THEY TOOK FOREVER TO ASSIGN A VENDOR. They did finally offer the option to be reimbursed and find my own vender. The reimburseent procedures are so complicated that my vendor did not want to do it. Therefore I did not get any reimbursement.

1 year ago

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Verified Customer

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Glenda Patterson Hudson

The technician fixed the problem and explained everything step by step on cleaning the drainage on my heat pump

1 year ago

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Verified Customer

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Katheryn Prelas

I had a few problems like I have a real hard time to get choice on the phone, but once I got them on the phone, everything was cleared

1 year ago

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Verified Customer

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David

We have had 2 small claims over the past year and they were handled very well. Both claims saved me approx 300.

1 year ago

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Verified Customer

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Cheryll Smith

I don’t like that I had to $300 towards water heater and $65 for service charge. But this time is the quickest I have ever received for service. Thank you

1 year ago

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Verified Customer

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Linda and Leo Griggs

Last claim denied after 5 years of owning the house! They claimed a pipe was overtightened! Well if so, it was before we bought the house and how long do you go back? Ridiculous! I also have to jump through hoops to finally get a repair covered!

1 year ago

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Verified Customer

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Lois Wallace

I dislike the AI recording it could not understand my Boston accent, also There is no one to explain the problem

1 year ago

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Verified Customer

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Tina Krebsbach

We had a garage door issue and Choice Warranty had a technician out the same day had it fixed in no time at all!!

1 year ago

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Verified Customer

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Emily AND Jonathan Dray

Anything regarding AC inop, in 100 plus degrees Texas heat with a 5yo. Two active army parents who live outside. Why would you have to wait 3 days to authorize homeowners to find their own contractor at 1800 at night on a Saturday….oh Father’s Day weekend * Saturday. NO ONE WAS AVAILABLE.

1 year ago

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Verified Customer

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Sonia Ramos

In less than a month of moving in to my new home put in 3 different claims and none were covered. They scheduled you with this technicians that don’t show up or cancel last minute. I had to pay out of pockets. Thousand of dollars. I do not recommend Choice home warranty

1 year ago

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Verified Customer

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Walter

Choice warranty is a good company it just needs to speed up the cash out process and not take so long

1 year ago

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Verified Customer

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Maggie

I placed a work order 6/6 for my air conditioner. Had to wait until 6/19 for Sears you come out. Bottom line to date no repairs or updates. I ve talked to people at Choice & Sears. To date Choice hasn't contacted me for repairs.

1 year ago

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Verified Customer

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David

Your company is nothing but liars every case manager I talked to always had a different story the ac guy that came out on march 2025 lied one case manager said my wife signed some document that was a lie I will do my best to let people know your company is a scam you don’t hold to the truth

1 year ago

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Verified Customer

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Audra

Can never seem to talk to a live person. I was exactly on the phone with them for 34 minutes & STILL WAITING FOR A LIVE PERSON

1 year ago

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Verified Customer

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Wyatt

They lie, my stove thermostat went out , burner went mega and top cracked even though my contract said it covered stove tops they said it broke and they do not cover breakage???? . They will cover small parts but they find some unwritten excuse for not covering it. No piece of mind with these guys. Save your money .

1 year ago Edited June 18, 2025

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Verified Customer

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Anthony

Tech was all over the problem, checked, and found the control board to be faulty. replaced same . Fast and efficient

1 year ago

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Verified Customer

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James

Fairly prompt response. The diagnosis was a problem with defrost cycle but did not fix it. It may not happen again.

1 year ago

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Verified Customer

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Robert Stout

1 year ago

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Verified Customer

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Monique Mahon-Rivera

Choice Home Warranty does a great job when it comes to taking care of broken appliances or systems in your home.

1 year ago

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Verified Customer

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Chris Williams

Choice is good. You have to do things their way but the overall process has been good enough for me to continue to purchase a policy year after year.

1 year ago

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Verified Customer

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Anthony Harris

The tech had great communication and was flexible on timing to meet, he was quick and diagnosed in a timely manner.

1 year ago

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Verified Customer

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Jane

So far we are pleased with the service technician repair skills and timely response time to our repair.

1 year ago

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Verified Customer

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Gary

Technician who came out was good. But offering a small amount to replace the washer was disappointing. We'll probably have out of pocket exspense to replace it.

1 year ago

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Verified Customer

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Rick/Mollie Edwards

My problem was fixed before the repair man got here .I called him and told him that I fixed the problem

1 year ago

Choice Home Warranty Reviews