Choice Home Warranty: Read 46,194 User Reviews From Real Homeowners

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Verified Customer

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Gerald

Switched to Choice from American Home Shield to get it all and I am really disappointed. They did not very the plumbing which is stated in the agreement. The pipe burst and they refused to replace the pipe and the supervisor was really rude about it.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 21st, 2020

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Verified Customer

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Gladys Alvelo

Service man was called we had no cold water in shower, within an hour and a half he had solved our problem.

5 years ago

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Janet

Haven't had to use the much. One repair which was good and one replacement. On the replacement, they did not provide a replacement of similar quality as I had.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 21st, 2020

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Cheryl

They do not send technicians quickly, send emails stating they are working on your claim but are not and there is no followup. Reimbursement is always short, takes for ever to get authorization so technicians give up and leave. Then they offer reimbursement and tell you that it will be covered but then substantially short the amount.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 21st, 2020

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Verified Customer

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Pat. H.

Most service ok but I question recent interactions. For example they declined a claim and their summary of the declined claim was totally different than the 2 issues I reported.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 20th, 2020

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Kristy

It was easy to schedule for the one service we’ve had done. It is online. When they came, they were kind.

5 years ago

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Donna

All my calls are answered right away and someone has come out to take care of the issues. I have no issues with them.

5 years ago Edited January 10, 2024

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Verified Customer

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Carlos

Had a broken stove and they were able to replace it for me. I wish they were more on the phone but everything is electronic.

5 years ago

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Vishal

Except for a couple of times they are there whenever I call them. For example when our dishwasher was not working, they sent someone out to fix it.

5 years ago

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Verified Customer

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Anonymous

Used it to repair the leaking toilet and the air conditioner and other thing bit there was little delay to get the heater fixed.

5 years ago

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Desma

Right away they helped us. We called and someone came out to reset everything. They didn’t give me any hassle.

5 years ago

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Mario

It's good. They come and do the work. They are very knowledgeable and kept me informed about everything.

5 years ago

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Andrew

They willingly answer my questions and very quickly a contractor to me. It is good to help me when there is problem.

5 years ago

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Frank

We were very disappointed with it during our recent claim. We had problems with our AC and warranty failed to cover repairs. The assigned CM was of little help and seemed to have better things to do.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 5th, 2020

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Verified Customer

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Alta

Choice is efficient and fair with co-pays. They also work with the best contractors to get the job done efficiently.

5 years ago

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Dan Musgrove

I made an appointment to get my water softener checked and it wasn't covered. Why even make the appointment for me if it is not covered. I am out $60 dollars when it would always be denied.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Sep. 28th, 2020

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Verified Customer

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Joe Z

CHW has always responded to my requests professionally, and did the repairs the right way the first time, every time

5 years ago

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Walter

Their technician arrived and diagnosed the problem right away! Then proceeded to fix the problem in a timely matter.

5 years ago

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Jane Downes

Left us without air conditioning in 90 degree temperature for over a week before even coming back with a decision and then wanted us to pay over $4000 on our end and I kept telling people my husband has a breathing problem. Unacceptible

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 24th, 2020

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Verified Customer

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Margaret

Never follow through with their technicians to follow up why the technician wasn’t showing up. I had to follow up with them. People came to look at it and said they would be in contact with choice but u never heard back. Also they are not instructing people to not ask to use the restroom during the corona virus and people didn’t wear masks.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 21st, 2020

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Joyce

Not long ago, I had to use them. They usually do pretty good and do what they say they are going to do, but this last time the technician cancelled.

5 years ago

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Darlene

Our air conditioning stopped working and he was quick and good. I would recommend them to everybody.

5 years ago

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Connie

They showed up when they said they would and it was prompt. I was satisfied with how they fixed the hot water heater.

5 years ago

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Cathy

I used it for my air conditioning and it was awful. They did not cover what I needed to be covered and it took forever to get anybody else to take care of my needs.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Sep. 17th, 2020

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Verified Customer

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Elmer

Cheaper than other companies and every time I needed them, they get somebody out to my house really quick.

5 years ago

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Kathy

I needed a warranty for my refrigerator and the repairmen came out in two days. They always respond to my claims.

5 years ago

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Kirby

If I have a negative experience and ask to talk to a manager, I get put on hold for 10 minutes and then I get disconnected. It is very hard to get a hold of people. They are polite but not helpful. They said they would pay a certain amount for the air conditioner and they haven’t done it.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 17th, 2020

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Verified Customer

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Reymon

Very reliable and professional. It has been a great experience, I would recommend them to everybody.

5 years ago

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Anonymous

Customer support is prompt and the people they send out are courteous and polite and very efficient.

5 years ago

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Burton

No customer service. I would not recommend them to anyone. We lost our air conditioning the first week of august and now it is the second week of September and we still don’t have it fixed. They are telling us the part won’t some until the 22nd of September. It is totally awful.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore we appreciate your feedback.
In a recent review of your claim, our records show that the replacement has been done and the claim is closed out as resolved.

Sep. 17th, 2020

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Verified Customer

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Jason

I’ve had Choice Warranty for a couple of years and I would say their customer service I very good but they have damaged shipment equipment to replace stuff.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 17th, 2020

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Verified Customer

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Donna

Customer support answers and gets people assigned quickly and the people they send out are usually reliable and do a good job.

5 years ago

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Robert

We’ve used it several times and the technicians, once for the warranty when they said the part was not available and they only offered half of the amount to replace it, which took arguing to get. They are not interested in their customers.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 17th, 2020

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Verified Customer

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Morris

I’ve been happy with them. The first time I was not happy with the replacement thing but after that everything was fine. The service was very good.

5 years ago

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Terry

I have reported them to the better business bureau and have cancelled my contract with them. They denied my claim and then refused to send someone out for a second opinion when it was obviously not documented correctly. They said something was broken when it was not. I also waited three weeks for the appointment.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
We regret losing you as a customer.

Sep. 17th, 2020

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Verified Customer

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Marsha Sparkling

Because the first time I was disappointed. And the next time it they came it was fine. I haven't had anything major as of yet.

5 years ago

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Carla Houston, TX

Best price and quick service. We had several home warranties and this one is the best with difference.

5 years ago

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Nancy Alvin, TX

They guy was very helpful. He came straight out, the same day, and took care of what was wrong. He was very cordial.

5 years ago

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Janice Spring, TX

The contractors are quality and their customer service is very good except I am having a hard time with a claim right now, it has been a week and a half of back and forth.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 2nd, 2020

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Anonymous Williamstown, NJ

because I was told they would arrive on a certain day and did not show up and I was also told times they would show up and didn't show up

5 years ago

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Robert Crispino Leland, NC

Although there was some delay in obtaining the new hot water tank, I recognize this was attributed to the pandemic.

5 years ago

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Newton Huntsville, AL

Two repair claims resulted in repair failure. The third claim took too much time (over 10 days) for an HVAC system that is essential for daily functioning. I ended up replacing the system myself. The claims appeal agent didn't care that that I was impacted personally and professionally.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 2nd, 2020

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Elwin Stuart Houston, TX

For the most part, they have good people working for them-- i had one problem with them - a misunderstanding-- We are still using them

5 years ago

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Carolyn Valdosta, GA

It took a little convincing but they actually came out and helped me with my problem. There are things they don’t cover but I am okay with that.

5 years ago

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Crystal Wichita, KS

They have been able to get people out asap and get the items if there are any issues. They are very attentive.

5 years ago

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Lowret Saint Louis, MO

I live alone, that is why I picked them. The service charge is cheap and I have been satisifeid with the results.

5 years ago

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Eliacin Spring, TX

On average they are quick to respond to claims but a lot of stuff is not covered under the warranty and I would recommend choice for air conditioning.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 27th, 2020

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Hongbing Dallas, TX

This is a good system. I use it a lot on my properties. I like that I can go on the website to make a claim. Most of the time my issues are solved.

5 years ago

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Linda New Orleans, LA

Very professional. The technician was very polite and on time. He was very knowledgeable of the job he was doing.

5 years ago Edited January 10, 2024

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April Las Vegas, NV

Pretty satisfied with my experience with choice. The pluming company was great. The service guy was really nice and helpful.

5 years ago

Choice Home Warranty Reviews