Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Rita Parker

I am very happy with Choice Home Warranty. I have one claim so far and processing was extremely easy and efficient.

1 year ago

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Zahid Hussain

Excellent service, peace of mind, never worry about any appliances or covered items just login and claim

1 year ago

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Douglas

I have greatly enjoyed working with the contractors, referred to me by Choice. They all have had expertise and been very professional.

1 year ago

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Mike

It has been since March that we have submitted a claim regarding our pool filter and it is still not resolved though claim was approved. I also have not heard anything from choice and close to two months

1 year ago

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Gulden

Extremely happy with service professional BUT it took 10 days to get an appointment and had to go to the laundromat. There's no way I can wait this long for service so I will not be renewing.

1 year ago

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Veronica

Horrible, I can’t believe you guys don’t allow small fixes in one ticket , I have a leak in my toilet, I know how much is worth I just old and can’t do it, also my shower faucet, also easy fix can be done by same technician, both together is minor, but yet it can turn into 150$$ out of my pocket??

1 year ago

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Carla

I dislike that when they need to replace anything there is always an additional cost or some loop hole it falls under that it is denied. I had 2 home warranty companies. Choice home warranty would deny it the other warranty company AHS would fix or cover it

1 year ago

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Jim

They would not take care of my air conditioner even after the person that sold the policy to me said that they would take care of any problems concerning the air conditioner. I don’t recommend this company to anyone. When my policy is up I will find another company.

1 year ago

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Antoinette

Lovely customer service, fast to repair your appliance, have a home warranty is the way to go, amazing company.

1 year ago Edited June 10, 2025

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Krishna

I had a frustrating experience with my HVAC repair. Choice approved a vendor, but I found concerning reviews about them being untrustworthy. Despite my concerns, they insisted on using their vendor. When I tried to provide my own, they backtracked on their support. Overall, the lack of transparency and poor communication left me very disappointed.

1 year ago

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Loren

Good customer support call, tech arrived on time, was very professional, made repair in one short visit.

1 year ago

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Jay

Choice Home Warranty was unable to find contractors to make any repairs. Then when I found my own contractors and they approved reimbursement of expense, the company did not reimburse me for my expenses as promised. They lost the opportunity to keep my business.

1 year ago

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Wayne

They are the worse. You can never get in touch with a live human. They do not have enough service companies to handle there requests. It is the worse. I have had them for over 5 years and they have gotten worse and don’t care about the customer service needs. I would never recommend them to anyone. Very unhappy Wayne M

1 year ago

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William Travi

Fast responce and quick repair. The repair man made a quick assement of the problem and made the necessary repairs.

1 year ago

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Monica Specht

Poor response to claims. Took over two months to get a washing machine replaced. No follow up on another claim. They just closed the claim. Conflicting answers regarding information needed to work with an out of network technician. Quoted $400 to replace a boiler system that cost over $10,000.

1 year ago

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Theresa Wilson

I don't like have someone come out claim to fix a problem only for this problem to come back in less then 5 months and begin charged to service fee if the wrong person comes out. If I know with the problem is then I don't need choice warranty

1 year ago

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Robert Munoz

Good overall. Looks like a hose was left off a drain from the water heater. Have them return as soon as possible. Thanks.

1 year ago

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Gregory Wible

I called a request one day..got a response promptly, and got an assigned service technician straightaway.

1 year ago

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Tatiana Scoggin

Denied 3 out of 4 claims submitted. The last claim was mishandled by the vendor. The vendor did not follow the protocol. Choice Home Warranty did not enforce the rules with the vendor. We ended up paying for the repair. We will not renew the contract with this company.

1 year ago

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Sondra Ramos

The technician was polite and courteous. He fixed my faucet in my tub. I am a very happy person. Thank you

1 year ago

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Paul

This Warranty Company is a joke! Don’t waste your money! They will happily take your money, and then think of any excuse not to cover a problem that should be under their warranty. I have had much better success in the past with American Home Shield. Save yourself future headaches, and don’t purchase their product.

1 year ago

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Robert

I called him with my repair that needed to be done. They responded by getting someone to come out almost immediately.

1 year ago

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Chris

Called for service and had someone come next day. Quick repair and technician was very friendly. Would recommend.

1 year ago

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Patricia

.ive had bad service people and excellent service people.some know alot more than others.but all in all ive had good service.

1 year ago

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Felicia

I had to unexpected things that stopped working back to back. They were prompt and very professional.

1 year ago

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Don

Saved money. Peace of mind knowing that if I have any major repairs coming up, they will be taken care of by Choice.

1 year ago

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Sally

I had a plumbing problem and called Choice. I had a plumber at my home by 11;00 AM the next morning.! Kudos

1 year ago

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Roberta

Claims have been handled quickly. We have been told that our hot water heater is failing but won’t be eligible for claim until it fails.

1 year ago

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Jason

I was wrong to think that all I would have to pay for a replacement would be the service fee. They considered many things as "modifications" that they would not cover and I had a lot of out of pocket expenses.

1 year ago

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Alorina

Service is completed satisfactorily. I highly recommend Choice Home Warranty to friends and colleagues!! Thank You!!

1 year ago

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Nathaniel

The dryer still doesn't work. The technician replace a part but the heating element is the problem. Otherwise the scheduling individual is was helpful. The technician just missed interpreting the problem.

1 year ago

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Linda

They respond immediately and repairs are made just as fast. We are very pleased with their service.

1 year ago Edited January 5, 2026

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Motunrayo

I had a disappointing experience with my pool heater warranty. After paying for service, the technician came but resolved nothing. I've been chasing the company for months, and their proposed solution was unsatisfactory. This left me frustrated, and I won't be renewing my warranty with them.

1 year ago

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Connie

I appreciate the service overall, but I had a frustrating experience with a plumber sent to fix a leak. He arrived unprepared, and I ended up assisting him for hours. Despite this, the issue was resolved, and I have no complaints about the company itself. Just wanted to share my feedback on that technician's performance.

1 year ago

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Diane Hofeling

HCW is supposedly lock in with Whirlpool. Much dissatisfaction with interaction with Whirlpool/ S&S Appliance. Going on 3 weeks with a broken, unprepared washer!

1 year ago

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Anthony

Having CW puts your mind at ease knowing if I got an issue I just make a call,no searching for for someone

1 year ago

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John

Totally satisfied. Repairmen went the extra mile to fix our stove. Couldn't be happier with the service.

1 year ago

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Byungyong

I like their service because it covers both parts and labor. It would cost a lot more if I had to pay out of pocket.

1 year ago

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Pamela Cofer

The extra cost besides the $75 for them to come out there was always an extra cost. I didn’t realize the warranty didn’t pay for it all.

1 year ago

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Jon Batista

Great service so far. Was skeptical at first but very glad how my claim went and with the quality of work.

1 year ago

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Damary McNeill

It’s okay. Just you need to call customer back about the claim. So we know when it is going to be resolved.

1 year ago

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Cindy

I’ve been waiting for a dishwasher to be fixed for a few weeks. It’s loaded with water every time I call they say they can’t get anybody that I can hire somebody if I want and then they’d have to clear it and nobody around here wants to do that. I need help

1 year ago

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Jeffrey James

The technicians are very knowledgeable and polite. They were very thorough on completing the repairs as needed.

1 year ago

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Ben Zeilman

Choice has been super easy to work with when filing a claim. No issue getting it approved. Worth the money.

1 year ago

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Nicole Zamora

Their customer service is horrible. The coverage is useless. Rarely is any claim covered. I would never recommend them and I will not be renewing my contract. If the survey allowed zero stars that would be my rating but it requires at least 1 star to move forward.

1 year ago

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Edwina Mallory-Caldwell

I've been pleased with the service that I have received from the repair companies that have been sent to provide me service.

1 year ago

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Karim

Excellent customer service great coverage and affordable. They have saved me over 20,000 dollars in repairs

1 year ago

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Ernie Montana

Great process and convenient to schedule our needed service for our refrigerator. Fixed fist time and holding strong

1 year ago

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Carmen

Because, I heard my friends talk about the cost for certain jobs needing to be done and the out of pocket cost

1 year ago Edited January 5, 2026

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Bob

Great pricing for seniors and really fast response. Must better than our former company. They do as they promise!

1 year ago

Choice Home Warranty Reviews