Choice Home Warranty: Read 42,071 User Reviews From Real Homeowners

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Ben Lubbehusen Ellicott City, MD

Service was timely, toilet was repaired and is working great!

10 months ago

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Rhonda Vance Florence, KY

Quick response, quality workmanship, all for one low deductible!

10 months ago

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Raymond Corpus Christi, TX

First level Customer service reps work from a script and don't show initiative or willingness to care about the customers

10 months ago

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Janet Slimak Brooklyn, NY

2 service calls for 2 different AC units and am completely satisfied:-)

10 months ago

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Barry Hillsborough, NC

I had to locate my own service tech for the repair I had requested, Iam still waiting for my fund return..

10 months ago

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MARONE Mobley Orlando, FL

There was a very quick response time and the tech provided great service.

10 months ago Edited January 17, 2024

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Dave Tulsa, OK

Didn't take long to get appointment to have item checked and or repaired.

10 months ago

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Sarena Martinez Haslet, TX

I'm in the neutral zone. CHW responds very quickly to claims and repairs quickly, but handles replacements poorly.

10 months ago

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Steven Radoff New Smyrna Beach, FL

Quick response by Choice Home Warranty. No hassling. Pleasant.

10 months ago

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Bill Koons Saint Charles, MO

Quality and speed of service. The cost of the Home Warranty service.

10 months ago Edited January 15, 2024

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sachin v Franklin, TN

Always had great experiences with choice home warranty contractors.

10 months ago

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Everett Kelly

Our claim was processed quickly and to our complete satisfaction.

10 months ago

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Morry Garland, TX

No long hold time to speak to a representative. Quick response by referral.

10 months ago

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emenike anadu Ashburn, VA

Claim was approved Qualified technician was assigned by them

10 months ago Edited January 3, 2024

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Alan Prisock Austin, TX

Excellent customer service, professional repairman, prompt service!

10 months ago

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Ali Richmond, TX

Had a case opened and end up paying from my own pocket. The representative from CHW were not helpful in explaining and were unprofessional.

10 months ago

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Judy Olive Branch, MS

It's easy to get service repair, just one phone call. They take it from there.

10 months ago

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Tarah Holm Mount Juliet, TN

Could have better communication and education of coverages to customers. Very vague then when they sent the claim they do not explain why in a customer friendly manner.

10 months ago

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Anthony

It takes a month to months to get service. You can not get a call center in the US unless you escalate your issue.

10 months ago

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Tim Butler Greenville, SC

Fast service. Peace of mind not to have to worry about the cost to repair.

10 months ago

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HQ Banh

Two technicians came on time and replaced my fill valve really quick

10 months ago Edited March 15, 2024

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Joseph Scrivner Birmingham, AL

Choice responds quickly, process is easy, and the companies are very good.

10 months ago

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Nathaniel

Just needed to use it for my air conditioner and they took care of the service.

11 months ago

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Anonymous

I've used it six times and they've completed the work all six times.

11 months ago

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Bobby Trinidad Las Vegas, NV

Quick response to my claims. The problem is can't talk to anyone when calling the office by phone.

11 months ago

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Patrick Dolan St Louis, MO

Quick and friendly service to get my furnace back up and running!

11 months ago

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Kathy Dillon

Quick response with options to to select on type of service you can accept.

11 months ago

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David Washington, DC

Great tech. Very professional. Explained the problem completely.

11 months ago

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Patricia Grenellle Florence, AZ

They were efficient, quickly responded and were professional.

11 months ago

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Randolph Mt. Pleasant, SC

Very efficient service provided; wasted no time in conversation. Amazing!

11 months ago

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Ronald Las Vegas, NV

Friendly customer service and it's very easy to reach someone

11 months ago

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Charlene Francis Lewisville, TX

It took several days for you to find a plumber to come fix the problem with my kitchen drainage.

11 months ago

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Janet OR

I have two warranty requests in right now, one since 6/2023. Still not resolved. I would not recommend choice. And my premiums have gone up by about $40 a month.

11 months ago

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Crystal

One time I had to use my warranty to get an A/C guy because my compressor went out. They could not find anybody and they waited two days later to tell me they couldn't find anyone and so I had to find someone. They still charged $75 but they just deducted it from my bill. Well, they deducted the $75, but my bill ended up being like $400 and something. They were hard to contact and it wasn't like they were mean. They were just repeating everything I would say. So it wasn't helpful.

11 months ago Edited December 7, 2023

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Anthony Bloomingdale, IL

Our Plumbing issue was handled. promptly and professionally

11 months ago

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Carlette Jones Hinesville, GA

Customer service and the company that came to do the repair were great.

11 months ago

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Dr Knoxville, TN

Very professional. Fixed the problem. I trusted him to do the correct repair.

11 months ago

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Jack Salem, IL

I have a claim in for two or three weeks have not been contacted, my lash claim took me 2 to 3 months to get somebody to come out to look at it

11 months ago

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William Miami, FL

The Mechanic was real friendly and polite and also did a great job

11 months ago

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Cindy Ferguson

Quality of service and how professional the service technicians are

11 months ago Edited August 6, 2024

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Gloria Martin Fort Worth, TX

I liked that I didn't have to pay full price to replace the items.

11 months ago

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Thomas Littleton, CO

Several services were not completed after I paid the deductible. I reached out to Choice with no resolution. Would I recommend Choice to my family and friends, NEVER!

11 months ago

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David Staves Parker, CO

Finally great service, would of been better if Choice would have followed up with their contractor

11 months ago

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Paul

Great customer service and the Repair folks are top notch. I highly recommend.

11 months ago

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Saundra Victorville, CA

Peace of mind! Saved money. Good quality work done for me.

11 months ago

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Theresa Sedminik

Ease of filing claim, quick response time and follow up communications

11 months ago

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Gary Bucher Chillicothe, OH

Professional, trustworthy technicians, filing a claim is easy

11 months ago

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Ramana Frisco, TX

They did a great job and resolved issues with the refrigerator and microwave.

11 months ago

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Larry Watkins

Good service over the last 5 years, with only one claim denied.

11 months ago Edited November 12, 2024

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Brian Jasper, GA

Quick response, good customer service, Service provider choice limited for area.

11 months ago

Choice Home Warranty Reviews