Choice Home Warranty: Read 46,189 User Reviews From Real Homeowners

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Verified Customer

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Mary

Customer support was super responsive and answered all my questions. They get people out here really quick.

5 years ago

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Jennifer Baytown, TX

They are good to get service providers quickly to solve the problem. However, when I had a more difficult problem, my case manager did not return calls.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jul. 2nd, 2020

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Verified Customer

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SAT Kokomo, IN

Each problem that I have had (5) has been resolved quick and efficently without making numerous calls.

5 years ago

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Verified Customer

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Miriam Fernandez Cape Coral, FL

so far, I have been taken care of.One of my appliances had a problem and a repairman came and fixed it promptly.

5 years ago

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Lyric D Cosby Conley, GA

My last experieince the vendor NEVER called or came and appointment was set. Additonally, this was the second call on the same issue and the vendor onlu guarantees 30 days from date of service.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 2nd, 2020

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Verified Customer

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Cathy Rose Hill, KS

Up until my last service call they have been really good to work with and reasonably priced. I couldn’t get anybody. They blame the covid but that is not a good answer.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 2nd, 2020

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Verified Customer

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Bobbie Columbus, OH

My monthly premium is one I ca afford and what they offer is good. They quickly respond to my needs in a timely manner.

5 years ago

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Anonymous Metairie, LA

We weren’t having success with the other warranty company we had and we were frustrated so we switched to choice who is overrated. They aren’t taking care of our issue and send out the wrong people.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 2nd, 2020

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Verified Customer

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Anonymous Spring, TX

I called in and they were gracious and put me on a list for somebody to come out. We saved money switching from American Home Shield because it is lower per month.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 2nd, 2020

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Verified Customer

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Calvin & Valerie Columbus, OH

They were really, really good before but after the coronavirus, the service has gone down. There is no response. They sent people who didn’t do the job and when asked them to come back, they will charge me again.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 2nd, 2020

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Verified Customer

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Gwenn Clermont, FL

We’ve been without air-conditioning three weeks because Choice said they couldn’t find a part. Their service are really bad. You call and can’t even reach a person and they don’t return emails. I had a quote manager taking care of my case because of the issues. I am sure they have some good parts, I just have no idea what they are.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 2nd, 2020

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Verified Customer

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Anonymous Metairie, LA

Better price and good service. They are prompt. I’ve only used it one for the air conditioning and it was great.

5 years ago

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Anonymous Gray Court, SC

I feel like they were a little slow about getting the technician notified but beyond that it’s a good service and I think it is a good value.

5 years ago

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Verified Customer

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Jack Fishers, IN

Everything is good except it can be a little bit of a hassle to get a hold of somebody calling in, that is my only complaint.

5 years ago

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Verified Customer

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Patricia Indianapolis, IN

I’ve had great responses. When I need to use it, I call and they contact me by email and I didn’t have to wait.

5 years ago

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Muralishankar Exton, PA

Their promises are very big and they are not good. They never look at it from the customer’s angle, they just want to save their own money. Even after explaining thing, they did no send the proper, well-equipped technicians to my house and after all the different loss, instead of helping me out, they are kicking me out.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 26th, 2020

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Verified Customer

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Mary Universal City, TX

So far the few times I have had the service, they were responsive. They came out within a 24 hour time frame and the guy was friendly.

5 years ago

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Ronald Centerburg, OH

They are very nice but it is hard to get somebody out here, especially when we had a furnace issue this winter. I eventually had to get a private firm by myself because I could not wait 3 days in twenty bellow zero.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 26th, 2020

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Verified Customer

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Anonymous House Springs, MO

I called them and got somebody out here finally. Sometimes they have a problem trying to find somebody to come out here.

5 years ago

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Henry And Joan Indian Trail, NC

Choice Warranty is very fast and efficient. Our disposal broke and Judy fixed it for us and did a good job.

5 years ago

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Demietrice Greensboro, NC

Customer support has been pretty good; they’ve been on point and dependable. It’s a pretty good company.

5 years ago

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Shelley Mesa, AZ

It’s expensive but I needed a warranty and they’ve answered all my questions and fixed my garage door within the next day.

5 years ago

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Karen Woodbridge, VA

No hassle. The job was done very well and efficient. The technician came right away and was very friendly.

5 years ago

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Verified Customer

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Paul Sparks, NV

They come on time and perform what needs to be done in a very quick manner. They are very knowledgeable and dependable.

5 years ago

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Donna Spring, TX

I'd rather sit in the dentist's chair and have all my teeth pulled out with no in the station and file with your people again. Last year I did my pool and the guy used equipment under power to get it fixed and I had to pay six hundred dollars out of pocket.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 26th, 2020

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Verified Customer

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Anne Trussville, AL

We’ve used it twice. Once was the garage door, they addressed it quickly, and the other was a pipe valve, that was not covered.

5 years ago

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Vern Troy, IL

I’ve used the warranty about four times and they approved it twice and didn’t twice. I paid my part to the guy that came out but they haven’t paid their end yet.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 26th, 2020

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Verified Customer

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Suzan Mk Northglenn, CO

When I signed up, it was a good company but they’ve been difficult to deal with and my refrigerator claims have been unsatisfactory. The foreigners in customer support are very hard to understand.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 26th, 2020

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Verified Customer

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Angela Clementon, NJ

The last time we used it because my dryer broke and they sent someone out to fix it. With stuff, some were fantastic and some were just okay.

5 years ago

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Verified Customer

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Barbara Phoenix, AZ

I thought it was fast, efficient, I got everything fixed right away and the tech they spent over was excellent.

5 years ago

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Jeff & Robin Troutman, NC

It is really hard to judge. I have had two really good experiences and two really bad experiences. We’ve had a few issues with repair technicians following up.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 26th, 2020

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Verified Customer

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Jerome Mesquite, TX

It’s a pretty good service. They take care of me and take care of business. I am satisfied with the service.

5 years ago

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Verified Customer

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Brian Story Rockwall, TX

I paid $1,800 for a premium warranty package...never collected a dime since purchased...have a refrigerator that has not worked since May 8th. Unable to by groceries for my family. Having to eat out every meal during this Coronavirus Quarantining. Exposing my children to this virus because CHW can’t successfully repair my appliance.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 9th, 2020

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Verified Customer

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James Kindrick Roanoke, TX

Good service received call from repair company less than a hour after report repairs vompltrd the next day.

5 years ago

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Verified Customer

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Beverly Polack Vero Beach, FL

The technician was not responsive to my calls to discuss problem and solution with A/C unit. Phone was always full and calls to Choice Warranty Company did not resolve the problem.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 3rd, 2020

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Verified Customer

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Jay J Osceola, IN

The service is average. I'm always speaking to someone who has limited English where I can either not understand them or they can't understand what I'm asking.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 3rd, 2020

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Verified Customer

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Tim Euless, TX

They call me right away. I didn't get a return call when I had a problem with my pool. I just found someone else to help me out.

5 years ago

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Verified Customer

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Timy And Margaret Port Charlotte, FL

All I have to do is make a phone call. Good communication with service people. I can't recommend them enough.

5 years ago

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Verified Customer

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Adriana Fort Worth, TX

Maybe three or four weeks ago one of the appliances broke at home. I got service pretty quick. My issue was resolved.

5 years ago

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Worth Brandon, FL

They are right on time. Had an air conditioning service. It seems to be a good value for your money.

5 years ago

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Almeda M. Kenner, LA

When something is wrong, I call and they'll come out and give me an appointment and take care of my business.

5 years ago

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Bobby And Felecia Rockwall, TX

I had a stoppage in the bathtub shower and they were prompt, on time. They came and took care of the problem.

5 years ago

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Verified Customer

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Thomas

I have been dealing with terrible customer service on this recent service that will require in-depth service since the beginning of May 12th. I’m not getting any answers as to when this issue will be resolved. I feel like I have been getting the run around around, and will be reaching out to better business bureau’s help.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 28th, 2020

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Verified Customer

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Barbara Lyon

After two visits, the issue with my refrigerator has not been fixed. Parts are on order, but have not yet been received, and my 3rd appointment date is tomorrow. So, needless to say, not sure what will happen if the part doesn't arrive in time?

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

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Verified Customer

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Liz Fussell

Quick response to Recent request for a plumber. I submitted the request at 4 am on the app. I received a call within 12 hours.

5 years ago

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Marjorie Troupe

I had an issue and was not happy. I was frustrated as well and the representative went above and beyond to help me.

5 years ago

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Precious Holmes

I really like the service.95% of the time I have solicited their services, they have been prompt, professional and provided satisfactory service

5 years ago

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joe akin

sependable fair customer service good and easy to talk with. If you have a problem they will try to resolve it

5 years ago

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Kevin

I had an issue with the leak here at the house. They sent someone out and found the leak and then cut my ceiling open and I was left to repair my ceiling on my home.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 22nd, 2020

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Verified Customer

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Subodh

I've used it two times and both of the times the response was excellent. They find a technician within hours.

5 years ago

Choice Home Warranty Reviews