Choice Home Warranty: Read 46,198 User Reviews From Real Homeowners

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Suzan Mk Northglenn, CO

When I signed up, it was a good company but they’ve been difficult to deal with and my refrigerator claims have been unsatisfactory. The foreigners in customer support are very hard to understand.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 26th, 2020

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Verified Customer

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Henry And Joan Indian Trail, NC

Choice Warranty is very fast and efficient. Our disposal broke and Judy fixed it for us and did a good job.

5 years ago

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Demietrice Greensboro, NC

Customer support has been pretty good; they’ve been on point and dependable. It’s a pretty good company.

5 years ago

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Mary Universal City, TX

So far the few times I have had the service, they were responsive. They came out within a 24 hour time frame and the guy was friendly.

5 years ago

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Vern Troy, IL

I’ve used the warranty about four times and they approved it twice and didn’t twice. I paid my part to the guy that came out but they haven’t paid their end yet.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 26th, 2020

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Verified Customer

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Jeff & Robin Troutman, NC

It is really hard to judge. I have had two really good experiences and two really bad experiences. We’ve had a few issues with repair technicians following up.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 26th, 2020

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Shelley Mesa, AZ

It’s expensive but I needed a warranty and they’ve answered all my questions and fixed my garage door within the next day.

5 years ago

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Karen Woodbridge, VA

No hassle. The job was done very well and efficient. The technician came right away and was very friendly.

5 years ago

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Ronald Centerburg, OH

They are very nice but it is hard to get somebody out here, especially when we had a furnace issue this winter. I eventually had to get a private firm by myself because I could not wait 3 days in twenty bellow zero.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 26th, 2020

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Verified Customer

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Anonymous House Springs, MO

I called them and got somebody out here finally. Sometimes they have a problem trying to find somebody to come out here.

5 years ago

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Donna Spring, TX

I'd rather sit in the dentist's chair and have all my teeth pulled out with no in the station and file with your people again. Last year I did my pool and the guy used equipment under power to get it fixed and I had to pay six hundred dollars out of pocket.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 26th, 2020

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Verified Customer

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Barbara Phoenix, AZ

I thought it was fast, efficient, I got everything fixed right away and the tech they spent over was excellent.

5 years ago

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Verified Customer

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Anne Trussville, AL

We’ve used it twice. Once was the garage door, they addressed it quickly, and the other was a pipe valve, that was not covered.

5 years ago

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Verified Customer

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Jerome Mesquite, TX

It’s a pretty good service. They take care of me and take care of business. I am satisfied with the service.

5 years ago

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Brian Story Rockwall, TX

I paid $1,800 for a premium warranty package...never collected a dime since purchased...have a refrigerator that has not worked since May 8th. Unable to by groceries for my family. Having to eat out every meal during this Coronavirus Quarantining. Exposing my children to this virus because CHW can’t successfully repair my appliance.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 9th, 2020

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Verified Customer

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James Kindrick Roanoke, TX

Good service received call from repair company less than a hour after report repairs vompltrd the next day.

5 years ago

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Beverly Polack Vero Beach, FL

The technician was not responsive to my calls to discuss problem and solution with A/C unit. Phone was always full and calls to Choice Warranty Company did not resolve the problem.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 3rd, 2020

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Verified Customer

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Jay J Osceola, IN

The service is average. I'm always speaking to someone who has limited English where I can either not understand them or they can't understand what I'm asking.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 3rd, 2020

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Verified Customer

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Tim Euless, TX

They call me right away. I didn't get a return call when I had a problem with my pool. I just found someone else to help me out.

5 years ago

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Verified Customer

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Bobby And Felecia Rockwall, TX

I had a stoppage in the bathtub shower and they were prompt, on time. They came and took care of the problem.

5 years ago

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Timy And Margaret Port Charlotte, FL

All I have to do is make a phone call. Good communication with service people. I can't recommend them enough.

5 years ago

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Worth Brandon, FL

They are right on time. Had an air conditioning service. It seems to be a good value for your money.

5 years ago

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Adriana Fort Worth, TX

Maybe three or four weeks ago one of the appliances broke at home. I got service pretty quick. My issue was resolved.

5 years ago

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Almeda M. Kenner, LA

When something is wrong, I call and they'll come out and give me an appointment and take care of my business.

5 years ago

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Thomas

I have been dealing with terrible customer service on this recent service that will require in-depth service since the beginning of May 12th. I’m not getting any answers as to when this issue will be resolved. I feel like I have been getting the run around around, and will be reaching out to better business bureau’s help.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 28th, 2020

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Verified Customer

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joe akin

sependable fair customer service good and easy to talk with. If you have a problem they will try to resolve it

5 years ago

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Verified Customer

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Marjorie Troupe

I had an issue and was not happy. I was frustrated as well and the representative went above and beyond to help me.

5 years ago

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Precious Holmes

I really like the service.95% of the time I have solicited their services, they have been prompt, professional and provided satisfactory service

5 years ago

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Verified Customer

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Liz Fussell

Quick response to Recent request for a plumber. I submitted the request at 4 am on the app. I received a call within 12 hours.

5 years ago

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Verified Customer

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Barbara Lyon

After two visits, the issue with my refrigerator has not been fixed. Parts are on order, but have not yet been received, and my 3rd appointment date is tomorrow. So, needless to say, not sure what will happen if the part doesn't arrive in time?

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

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Verified Customer

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Anthony

They didn't cover water heaters but yet they say water heaters are covered on their website. And then when mine busted in May, they didn't cover it so that was very disappointing when we paid three years in advance. It's not reliable.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 22nd, 2020

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Verified Customer

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Kevin

I had an issue with the leak here at the house. They sent someone out and found the leak and then cut my ceiling open and I was left to repair my ceiling on my home.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 22nd, 2020

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Verified Customer

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Esther

They're usually very prompt once we need a service done and the technician is usually knowledgeable about the issue.

5 years ago

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Verified Customer

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Subodh

I've used it two times and both of the times the response was excellent. They find a technician within hours.

5 years ago

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Verified Customer

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Randy

Customer service is good. They answered all my questions and they got a service person out here as soon as they could.

5 years ago

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Verified Customer

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Rutha

I needed it because my garage door wouldn't open up and when I called them they didn't take long to come out.

5 years ago

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Verified Customer

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Lorri

Recently my garage door fell off track and they came out and fixed it. They've always responded to my request.

5 years ago

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Demaris

It's absolutely terrible. I needed to have them come check out the plumbing and septic and it just kind of got passed from one person to the next with no resolution. I tried to cancel several times and you keep charging my card.

5 years ago

Reply from Choice Home Warranty

We humbly regret to hear your frustration. Please contact us at 1.888.531.5403 for further assistance.

May. 20th, 2020

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Anonymous

They've always come out when I needed them. I called in for my refrigerator and they came out and fixed it.

5 years ago

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Luis

I've been with them several years and never had a problem with scheduling appointments and it always got fixed.

5 years ago

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Michael

I used the warranty twice for the same thing. The second guy took care of the problem. Prompt service.

5 years ago

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Joel

The last time I used it was a plumbing issue and the contractor that they used actually came a day earlier than the appointment time.

5 years ago

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Verified Customer

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Rosa Thomas Philadelphia, PA

I have not had a problem with Choice or with any of the companies that Choice sends to service my repair requests.

5 years ago

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Verified Customer

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Shameika Cunningham Columbia, SC

So far have not had any issues with results, contacting them, and each representative has been super helpful

5 years ago

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Verified Customer

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Starr Boise, ID

Great response time and courtesy staff. Showed up on time and fixed my water heater quickly and efficiently.

5 years ago

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Brian Smith Alexandria, KY

They are very efficient and timely. The technician was very friendly. I would recommend them to anyone.

5 years ago

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Verified Customer

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Dina Bowie, MD

Efficiency. I have always received a service call right away when I have called to make a appointment

5 years ago

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Verified Customer

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Patricia Bryant Gainesville, GA

They got there even two days earlier then they was going to and it was fixed ,service guy was very nice and pleasant.

5 years ago

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Verified Customer

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Gavin Carriger Whitesboro, TX

The workers always show up when they say they are going to be at my house and it seems that CHW is on my side!

5 years ago

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Verified Customer

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Marsha Delray Beach, FL

Always respond promptly to my request for service. appliance replaced but not the same quality product as the broken one.

5 years ago Edited January 10, 2024

Choice Home Warranty Reviews