Choice Home Warranty: Read 46,195 User Reviews From Real Homeowners

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Verified Customer

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Brenda

I got an instant response. Probably within an hour I had somebody signed up to come out to my house. It was wonderful.

5 years ago

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Cynthia Houston, TX

Service is good. Good response time. I called them and they sent somebody out and the people did a good job.

5 years ago

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Joe Orange, TX

On my clothes dryer, I called them out six different times and it was never fixed so I had to replace the machine and they would not replace it as their warranty indicated when I bought it, when I bought the warranty. They don't follow up on their customer service. The people they are contracted with are not confident. It's not a reliable company.

5 years ago

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Anonymous

They responded quickly. My technician was knowledgeable and my disposal was quickly ordered and replaced.

5 years ago

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Robert Charlotte, NC

They are a great company, respond well. Whatever you require, their customer service go ahead and take care of it.

5 years ago

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Silas West Columbia, SC

Great customer service. The guy that came out here to fix my dryer was very professional and polite.

5 years ago

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Barbra

Customer support is prompt. When you file a claim they immediately give you a response. One time I wanted to use my warranty and it was not satisfactory to me at all. Choice Home Warranty claim that the item was not covered.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 21st, 2020

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Verified Customer

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J Leesville, SC

It is difficult to reach the case mgr. and most times it is hard to communicate with them because they have thick foreign accents. Very discouraging! CHW looks for every excuse not to cover a claim, whether it is legitimate or not. The way I feel about this service I will not be renewing.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 17th, 2020

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Robert Apopka, FL

The last time I used it they came out and fixed it. They have somebody coming out here and they do the job well.

5 years ago

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Bernie

The time when my air conditionign broke they took care of that in a timely manner. They always took care of everything when I had a problem.

5 years ago

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Jerry Irena

I claimed on my air conditioner and it was fixed right away. Customer service is very attentive and follow through.

5 years ago

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Michael

I've had a few things break. I called very prompt. I got a text back when they'll be arriving. It's always within twenty-four hours.

5 years ago

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Anonymous Abilene, TX

This last time I had a bit of trouble getting things done. I had to talk to three different people before they went to come out and fix it.

5 years ago

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Verified Customer

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Emily Ball, LA

My air condition and would not come and so I had to call on and they said on the next day and he fixed it.

5 years ago

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Kimberly Sherwood, AR

I like that when I put in a request for survice they're usually pretty good about getting on it within twenty-four hours.

5 years ago

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Omar Wichita, KS

My line was backed up Friday night and I called them. They told me okay then in the morning and in the morning they called me and said afternoon. And that afternoon they told me not until Tuesday. Prices are good though.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 8th, 2020

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Verified Customer

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Chul Kim

Just excellent. In many respects, it meets more than I expected..ie-- quick response and effective treatment.

5 years ago

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Verified Customer

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x

Great professional technician services. Technician came early and completed the repair in short time.

5 years ago

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Suzanne Thoms

Good dispatch to service when needed. The service covers all areas of town and it allows to manage from another city.

5 years ago

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Christine Ferdinandi

From calling in a request for service to service being implemented was incredibly fast and efficient

5 years ago

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Saint L Sanders Dallas, TX

They have always handel all of claims satisfactorly. I have had numerous claims and they always take care of problem.

5 years ago

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JP Cibolo, TX

Very responsive and easy to work with. Opening and tracking work orders via their website is very convenient.

5 years ago

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Carol Simpson

One call to set up service on my time and done right with knowledgeable person. Was also informative

5 years ago

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David

Too many reasons for not covering claims. They do try to help by offering a small amount of money, but they're like the other home warranty programs.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020

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Verified Customer

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george

Had 2 plumbing issues in a months time. Called CHW and they took care of the problems in record time.

5 years ago

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Lois E Scharfglass

Very happy with our membership. Claim process was simple, service was great, appliance fixed promptly.

5 years ago

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Junie Kissimmee, FL

So far I haven't had any problems. My garbage disposal wasn't working so they came and fixed it no problem.

5 years ago

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Kevin Wichita, KS

They've always been very dependable. Our dishwasher broke and choice booked a repairman within 2 days.

5 years ago

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Walter

They are quick and easy. My dishwasher wouldn't cycle. When I called them the service guy called me back the same day.

5 years ago

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Wanda

I've had communication issues with them in the past. When my refrigerator stopped working took them three months to get it fixed.

5 years ago

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John

It is really easy to file a claim over the phone. We had a roof leak and somebody came out and fixed the roof leak.

5 years ago

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Tracey

Customer service is on top of their calls. They are good about keeping e informed in a timely manner. My air conditioning was fixed the next day.

5 years ago Edited September 14, 2021

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Anonymous Glendale, AZ

Customer service is great. We needed to use it for the hot water heater and they took care of it and the guy was very nice and now I have hot water.

5 years ago

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Anonymous Las Vegas, NV

Service was prompt, concise, and timely. I have had no negative interactions with the company at this time.

5 years ago

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anonymous Phoenix, AZ

They've just been really good. They're very prompt and they get you a service tech out almost immediately.

5 years ago

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Alberto Miami, FL

not what I had expected, requested a service and I had to pay for something that was not repaired, and to find out what can be or cannot be repaired is you and your luck.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 17th, 2020

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Verified Customer

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Jack Raines

Very good company to deal with. Always come through and they do respond to issues that might come up.

5 years ago Edited January 10, 2024

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Tonia

They don't cover anything that you need them to. Major appliances if they completely quit working. Didn't cover ice maker, water dispenser, bathroom faucet in shower. Just ridiculous.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 9th, 2020

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Verified Customer

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Damie Simons

Technician that came out to fix my leaky sink was punctual and courteous. Got the job and left all clean.

5 years ago

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Christina

We had to wait 3 business days for someone to come out. We called on a Wednesday and they told us Monday would be the earliest someone could come out.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 9th, 2020

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Verified Customer

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Jose Angarita

They deny benefits that are in their contracts, I experienced that with my shower repair, had to call them at least 5 times before a manager finally realized that his employees were denying a repair that is very well described in their contract

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with an explanation for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 4th, 2020

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Verified Customer

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Theresa Smyth

So far so good. Price it right__only 1 service company has not completed what they were sent here for. We are satisfied

5 years ago

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Dawn C.

Awful!!!!! Do NOT use this warranty company. They are liars, con artists and scammers. They promise to fix and/or replace your appliances, etc but always make up a way to deny your claim. Absolute worst home warranty company I've EVER worked with.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on Choice Home Warranty website under user agreement.

Mar. 4th, 2020

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Verified Customer

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lisa clark

less expensive than my former home warranty company and so far, responsive and effective during my first claim.

5 years ago

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Robert B

CHW has always been there when I need them to cover my household needs. Always dependable and professional.

5 years ago

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Catherine Rogers

So far very good service. Customer Service is great and the service companies are very professional.

5 years ago

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Elaine Snyder

Everyone involved with our claim were friendly and knowledgeable and made sure we were taken care of quickly

5 years ago

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Desiree A Larson

On time and always helping, the companies they send are small business ones and that helps our community.

5 years ago

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gtoegia k charles

they were quick and helpful and ,then they cut me a check with in a day or so , got my check in the mail today.

5 years ago

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Chali Mendoza

We have had 2 claims since we bought the home warranty and have not had any problems getting our appliances repaired.

5 years ago

Choice Home Warranty Reviews