Choice Home Warranty: Read 42,071 User Reviews From Real Homeowners

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Tony R. Westbrook Sr.

Slow to respond to problem after four days of water leaking. But once the appointment was completed it was all good

1 year ago

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Mary

Every time I've had to call, I get immediate results and I feel like they take care of my problem.

1 year ago

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Danny Mandell TX

Sears Home Services, Technician, James W, did an outstanding job replacing my burners on my whirlpool stovetop.

1 year ago

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Sandy West Chester, OH

I am pleased with the speed and quality of service that I receive from Choice Home Warranty!

1 year ago

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Jay

I have used their services 2 times in the last 6 months. Great service at this point.

1 year ago Edited August 6, 2024

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Dennis Virginia Beach, VA

I was kept in the loop of information. They came through to replace the faulty unit. Thank you

1 year ago

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Anonymous

We've used them and they're very easy to work with. We just moved in and we needed to rekey.

1 year ago

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Philip

They are very timely in getting people to come out and fix whatever we need done.

1 year ago

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Anonymous

I've had them out twice for garage doors, both times for springs. They did a good job and his service was real good.

1 year ago

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Ruben Bamburg Shreveport, LA

The young man came out here, was very knowledgeable, and he stayed with it. He got everything correct.

1 year ago

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Carole

I needed to use my warranty for my water heater and they said that I didn't have permission to purchase it. I had to pay the whole price.

1 year ago

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Juan

My water heater wasn't heating up. They filed the appointment, they came out, they replaced what they needed to replace, and got me back to working.

1 year ago

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Anonymous

They won't pay for anything after they sent three different technicians for an appliance I needed help with. They denied every claim from their technicians and then once I had it fixed and refiled they would not pay for it.

1 year ago

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Daniel

These people were rude. When I called they were really rude and not helpful at all. We had a home in Northport and they wouldn't cover any part of the air conditioning at all.

1 year ago

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Deanna Gadsden, AL

Dishwasher needed to be repaired then ultimately required replacement to which they offered $ 246 as a replacement value.

1 year ago

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Mark Stiffler St Louis, MO

For covered repairs Choice has been quick to respond and get the problem resolved

1 year ago

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Angela Razi Chicago, IL

The repairman arrived at the designated time and the issue was fixed within minutes.

1 year ago

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Christy Weaver Alpharetta, GA

It is nice to have extra coverage on your home that the normal home owners insurance will not cover.

1 year ago

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Tony Young Portland, OR

it took a while, but everything turned out just fine . CHW and my service tech are the best

1 year ago

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Patty H Las Vegas, NV

Really like Justin, the technician from CPR. New part was installed and inoperable. Waiting for new part and status?

1 year ago

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Linda Alvidrez Scottsdale, AZ

CHW has assisted me on several warranty issues. They have been helpful, prompt, and courteous.

1 year ago

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Wayne Charlotte, NC

Excellent service, very processional, very knowledgeable and we are very satisfied!

1 year ago

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Natalie Smith Los Angeles, CA

It's been over a week since I submitted my claim about my heat not working. I still don't know when they will find someone to come out to fix it. This is unacceptable!

1 year ago

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angie visger Nashville, TN

I have never had an issue when I call them. Always on top of it and work done quickly!

1 year ago

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Alba Caorsi North Las Vegas, NV

Excellent service. No problem in filling a claim, and the technician was at home very promptly.

1 year ago

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Christy Blanchard CA

Have had great results! People are professional, experienced, knowledgeable and friendly!

1 year ago Edited November 3, 2023

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Victoria Hunsaker Reynoldsburg, OH

Customer service and communication was very good and the repair was done quickly.

1 year ago

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Barbara Atlanta, GA

speed of response, friendly understanding of problem, courteousness of service provider

1 year ago

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lorna jenkins

Your technician, arrived on time, he was very professional. I’m pleased with his work

1 year ago

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melissa rizio Lancaster, PA

Extremely disappointed with services. Techs don't look to find root cause of problems. Customer service hung up on me. My sump pump needs immediate service and still no one has come.

1 year ago

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Jo Ann Altergott Gilbert, AZ

Service was great. Technician came out with in a couple days and fixed the problem

1 year ago

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Jamie Letcher

Not happy right now. No communication back and the dishwasher still not working right and the stove guy never came back

1 year ago Edited October 11, 2023

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John Milton, FL

The mechanic are on scheaduleor they will call and let you know when they will arrive.

1 year ago

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Joe Wichita Falls, TX

It's early in my contract, but what little contact I've had with choice I have enjoyed the service.

1 year ago

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Patricia Powder Springs, GA

We haven't used you too much, but when we do they seem professional and on time.

1 year ago

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Donna

1 year ago

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Eric Horvath GA

Easy to file a claim, quick response from service tech , quality work performed by service tech

1 year ago

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Paulette

Really to the time to get my repairs taken care of in timely manner. Very professionally

1 year ago

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Tricia Heggeness La Quinta, CA

Easy and quick to submit claim . Their response to my claim was quick and professional 😄

1 year ago

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Lea Hayes Hackettstown, NJ

It's okay. I have peace of mind but so far only one service call has been approved.

1 year ago

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Andréa Parker District Heights, MD

Mike knows what he's doing and he's very professional. Thank you for sending me the best.

1 year ago

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Van Houston, TX

I have been without air conditioning for five days waiting on a service man. That is totally unacceptable in the Texas heat.

1 year ago

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Edward Osuna

Great service!! Tech responded immediately and problem was addressed and part ordered!

1 year ago Edited December 11, 2023

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Christine Lewis Montgomery, AL

Don’t pay for services, vendors don’t show up, or they make you pay much more than the required co-pay. I plan to get another home warranty company and drop this contract.

1 year ago

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Lee Anne Minneapolis, MN

Customer service. And the technician was so nice and polite. Very knowledgeable.

1 year ago

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Catherine Collins Miami, FL

The service is always efficient and the majority of the technicians are very good.

1 year ago

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Hillary Hardin Lewisville, TX

Although the assignment time to contractor is slow, I loved the first contractor that was sent .

1 year ago

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Anthony

It's worth the value. But sometimes it takes a long time to get a service person.

1 year ago

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John

Even though they couldn't get here as quickly as they normally would, they kept us informed.

1 year ago

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Jack

They've got rules and and I wasn't aware of them and so consequently I really suffered for about 13 or 14 days because of not knowing how they operate. I'm not very computer-literate and it's hard to get them on the phone.

1 year ago

Choice Home Warranty Reviews