Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Verified Customer

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Bulus

I was disappointed with the slow response time and service from the company. When our heater wasn't working, it took a week to get a technician, leaving us in the cold. I won't be renewing my coverage with them.

2 years ago

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Suzanne

I had a terrible experience trying to get my refrigerator fixed. After promising to fix it, the service never showed up or called back. It took over 3 weeks for them to inform me they couldn't fix it, with no communication in between. The whole process was a nightmare, with horrible service and communication from the start.

2 years ago

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Abbie

Like the service man very much but wish Choice Home Warrenty had representatives to talk to. Every thing is too automated.

2 years ago

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gale anderson

I have 2 claims. Refrigerator seems to be fixed after 3 service calls. Ice maker is still not working after 3 service calls.

2 years ago

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Daniel Fossee

2 years ago

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Jake Benton

Choice is way too slow to respond. Obviously, they want their customers to get impatient, pay for it so they can turn the claim down. Terrible correspondence!

2 years ago Edited June 20, 2024

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Verified Customer

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Barbara Vogel

I have used Choice three times. Each time the repairman was friendly, professional and proficient. No regrets.

2 years ago

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Verified Customer

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Lavada

I've had mixed experiences with their service. While they kept in touch and informed me about my claim, finding a technician for a minor fix has been challenging. They provided financial assistance for a microwave instead of replacing it, and they did replace a dishwasher tray. Overall, communication was good, but I wish repairs were quicker.

2 years ago Edited June 18, 2024

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Verified Customer

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Steve and Debi Mohler

Coverage is great, but my premium went up $20 per month with no warning. Shouldn’t you notify customers of a rate increase?

2 years ago

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Kathie K

It's almost like not having any type of warranty since nothing seems to be covered. I had a pool issue and of course what my issue was, wasn't covered. I was also given back information by TWO and so my repair wasn't covered and my customer service rep was rude. Come renewal, I definitely will not be renewing.

2 years ago

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Verified Customer

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David Perez

Besides having to wait a week for something to be done the job went well. I had to also pay out a lot so what did insurance cover give me break down.

2 years ago

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Verified Customer

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FSRef1

I've been trying to contact a rep at Choice for 2 weeks now and all I can do is leave a call back number. I've left 4 call backs and not one has been returned. This is on an outstanding claim that is over 3 months old. I'm very unhappy with the service

2 years ago

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Verified Customer

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June Taveras

He was professional and courteous. The company had my address wrong and he didn't stop until he found our home

2 years ago

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Fred Annis

We have yet to hear about our claims. We are patient, however this is starting to take too long to process. Please help!

2 years ago

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Verified Customer

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William Bernath

Technician was friendly, professional and efficient. Only disappointment was the amount of time - 3 days - to get one to the house.

2 years ago

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Paid Reviewer

Even though my first claim was rejected, still I love this company. Their speed of scheduling is awesome.

2 years ago

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Verified Customer

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Koko Vic

Outstanding service for my home warranty. Great 👍respond and very stratification for my home appliance warranty.

2 years ago

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Verified Customer

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Rugumanya Murama

I loved working with you the service was amazing. I would recommend my friend and family again and again.

2 years ago

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Verified Customer

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Ykeca McCandless

Very satisfied with Choice thus far…I put in a service request and the technician came in a timely fashion.

2 years ago

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Raj

Ease of booking claims, appointment availability was prompt. Service was done on schedule. Overall positive experience

2 years ago

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Verified Customer

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Lisa Shannon

We had a garage door that needed fixed and the guy who came was wonderful, professional and thorough.

2 years ago

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Verified Customer

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francis lucas

They make it difficult for repairs to get done in a timely manner and do not cover things that they have listed to be covered.. it takes weeks for claims to be completed or even for someone to look at it.

2 years ago

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Verified Customer

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Christel Flynn

The timely response in a time of need is always most important. Service Contractors professional possession

2 years ago

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Verified Customer

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Claudia Vizcarra

Even though the technician sent by Choice stated that the issue with my dishwasher was due to normal wear and tear , and the policy states Al parts and components covered, Choice denied the claim. I appealed and the specialist denied again despite we provided the technician’s report specifying the fault was due to normal tear and wear.

2 years ago

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Verified Customer

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John Kahwaty

Fix pool pump service was excellent And months earlier they repaired my dryer and both were covered

2 years ago

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Verified Customer

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Teresa Eble

It took longer than expected to get a technician to the house, but it was fixed and everything is great.

2 years ago

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Verified Customer

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Wendy Williams

Declined to repair AC unit. Said it was physically damaged which was not true. Canceled my service with them! If they can't replace or repair something as basic as this I don't need them. Could never talk to a person regarding this or any other issue that I had before this. I have only had policy since March!

2 years ago

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Verified Customer

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Donald

Prompt service getting AC repaired and had a repair preformed on my refrigerator that had a water leak

2 years ago

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Shannon Wilhelms

I would never recommend this company. If an appliance breaks down, they won't repair or replace it. They will extremely low ball a buyout for the appliance. If you call, you will be assigned a claim manager who will be extremely rude with you. It will take 30+ days for the buyout to be processed.

2 years ago

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Verified Customer

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Nancy Eckerman

Satisfied with the service and work done. Defiinetly better than my Previous home warrant service, AHS.

2 years ago

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Jim Courville

I have had the policy since 2021. I have made 2 claims and both have been denied for some stupid reason. I asked for a supervisor and the claims manager said there was no one above her and hung up on me because my 15 minutes were up. I know she has a boss. She is not the president of Choice warranty.

2 years ago

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Michael Harris

The AC companies sent to fix my air did not fix the problems. I’ve had 2 different companies out neither was able to diagnose the problem. I cancelled the third company .

2 years ago

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M L

This company is a joke. The customer service lack of customer service knowledge is baffling. The turn around to get a response on the message portal is sad just like the reply that is never helpful. DO NOT pay ahead for a year to save, its a trap.

2 years ago Edited June 12, 2024

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Verified Customer

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Joye Daniel

I am please with CHW totally. That’s why I have stayed so long and recommended so many people to you.

2 years ago

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Verified Customer

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James Nielsen

If I good give zero stars then I would. I'm not seen as a person just a number in your system. Claims resolution is way longer than necessary. Terrible communication. Having to live with no refrigerator for 3 weeks now is beyond insensitive.

2 years ago

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Verified Customer

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Kiersten Strowder

One of my service request was done by company, then I found out later it was not done correctly and instead of sending a technician out free of charge due to the contractor error, choice advised I would have to put in another service request and pay another service fee since it was beyond 30 days !!

2 years ago

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Verified Customer

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Kent Milanese

can not get the repairs done in a timely manner. still waiting for the parts to be shipped to the right address and that the parts have not been sent to the correct address yet as well as the part from Amazon also has never been sent. Will be calling for the third time

2 years ago

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Verified Customer

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Jesusalicia

Called twice for the same problem with the refrigerator in a three week period. Had the same company come to do the second repair. He said I had a 30 day warranty, but would not honor it as he came back to do the repairs after the 30 days. I do not want that company coming back to do any of my repairs.

2 years ago

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Verified Customer

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Margaret

Technician did an excellent job. Had my new disposer installed very quickly and explained exactly what he was doing.

2 years ago

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Robin

The contractor who serviced my AC system did a great job. It was not cooling. They scheduled my appt quickly.

2 years ago Edited November 15, 2024

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Verified Customer

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Rita M

They have covered all of my claims. They are easy to contact and always reply back. The low cost of the service call.

2 years ago

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Verified Customer

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Joseph Figler

I cancelled my Home Warranty program. My ac went out and the technician diagnosed it to be the fan motor on my air handler. Choice Home Warranty wanted to change out the whole air handler for a cost of over $4200 to me. I declined and would never recommend them for any project

2 years ago

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Verified Customer

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Lisa Goodwin

They lie about coverages when you sign up. Then when you submit a claim they himhaw around from paying the claim paying only a portion or not covering at all when asked. But then they get attitude when you want your appliance replaced.

2 years ago

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Embra Jackson

The cost is reasonable. However, when we contacted the company on a Sunday we were advised that we could obtain our own technician. We did so but have not been able to receive reimbursement for the repairs.

2 years ago

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Verified Customer

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Dave

Liked the customer service. Very professional, and my issue was resolved by Choice in a timely manner.

2 years ago

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Verified Customer

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Lisa Herendeen

I have really enjoyed working with Choice for my warranty work. What makes me sad is that the price has gone up too much for me to keep it.

2 years ago

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Verified Customer

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Gail B

The appt time frame was reasonable, 4 days from request. The Pro was prompt, knowledgeable and efficient.

2 years ago

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Verified Customer

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Norwood

The second and third claim on the dishwasher was due to the door latch switch. The. Technician on the third claim said the door latch switch was bad and needed to be replaced. But CHW denied the repair. Perhaps I should find another warranty company

2 years ago

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Donaldsophie

very difficult to deal with on almost any claim. Three claims have been filed. one has no reimbursement for work done. two have received reimbursement for replacement at nowhere near the replacement cost.

2 years ago

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Verified Customer

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Corina Jandrew

Technician was very professional . He worked quickly, efficiently and answered all my questions. Great job.

2 years ago

Choice Home Warranty Reviews