Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Leslie Lincoln, NE

We've only used it once. It took a while to have it done. It was difficult orchestrating the appointment because there was a big time frame.

5 years ago

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Daniel

Quick, fast, friendly service. Once I made a claim call I was contacted by the repair shop within 15 minutes.

6 years ago

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JM

My A/C went out, I called choice and they sent out an A/C repairman the next day and took care of the problem.

6 years ago

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Leomie Brown

Responsive and polite. They are very professional in responding to my need and their follow-up is great

6 years ago

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Vickie parker.

They follow through with the job. Contractor on this project tried to sell me something I didn't need.

6 years ago Edited January 10, 2024

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Diane Lombard, IL

They've given me great service. They responded immediately and took care of things. I used them 3 times.

6 years ago

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Ahmed Aurora, IL

I haven't had a bad experience yet. Some of the customer service reps aren't thorough and should explain things a little better.

6 years ago

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Linda

They lied to me about the coverage that I was to get from them. I specifically put in my pool equipment this year because they promised that it would all be paid extra for it and what will be covered and what's not. They did not deliver on their promises.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Dec. 12th, 2019

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Noah Schertz, TX

I've actually tried to use it twice for my home in Alabama. I haven't used Choice because of the availability of the vendors in the area. It was a bad choice to actually get a policy for that part of Alabama because it's not been a great experience.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 12th, 2019

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Michael Fallon, NV

They don't help you out. My AC broke and they refused to fix it because they were saying it was a prior existing condition when it was not so they refused to fix it. They have no customer service experience because they talk to you like you're a moron. I will never choose them again nor will I ever recommend them to anyone.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Dec. 12th, 2019

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Verified Customer

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Shirley

Immediate service, I've been very pleased so far. I have recommended them to my daughter and other people.

6 years ago

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Robert

I've always been satisfied with them. Job was done professionally and I've neer had any problems with them.

6 years ago

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Roger

I was kind of disappointed that my garage door wasn't covered but I don't have anything negative to say about them from a customer service standpoint.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback to the Customer Relations Director.

Dec. 11th, 2019

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Josie

They are wonderful for the price and workmanship. They can't control who comes out and I had one situation which didn't get resolved.

6 years ago

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David

Whenever I put in for a put in a repair, they come and take care of it. They always have somebody here.

6 years ago

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James

They don't do what they say they are going to do. I am disappointed with their service. They wouldn't cover my heat pump and electrical failure because they said it was a condition where it was never serviced.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Dec. 11th, 2019

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Verified Customer

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Joan

They were very prompt getting me repairmen and they have been very nice and good. It's a good value for the price.

6 years ago

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David

It's great. They are very kind and compassionate. When I needed to use them I had people here 2 days later.

6 years ago

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Patricia Orr

Good service and prompt service. Good value for the cost. The company that gave the service was great also

6 years ago

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Gilbert G

They are quick in processing my claim but they will not replace your appliance/s with a new one, rather will just give you minimal amount for replacement. HMS provides better coverage.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 26th, 2019

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Verified Customer

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SHERIE

THERE IS ALWAYS ROOM FOR IMPROVEMENT. SOME OF THE TECHS THEY SEND OUT NEED TO BE CHECKED OUT TO MAKE SURE THEY KNOW WHAT THEY ARE DOING.

6 years ago

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Donna Lunati

Always great at making appointments. I have used them twice so far and I am very happy that I signed up with them.

6 years ago

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liz sponholz

They come on time and fix the problem. Always professional and always seem trustworthy and helpful.

6 years ago

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paula dague

took care of my issues right away,wor will let freinds know about choice home warrentyked with very polite people

6 years ago

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Arthur Carter

So far really good. Didn't give the 5 star because after calling in for my problem, the contractor's next available appointment was two days away.

6 years ago

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Richard bilinski

Don't help when I needed them you try to give me 250 dollars for a 2000 dollar job my electrical system can catch fire and that's how you help people and my wife's really sick and just got out of hospital and can't walk so I guess it's ok too you that if the house catches on fire how she get out

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you or visit where you can place a claim online.
CHW

Nov. 27th, 2019

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gilliland

They only cover large items, like refrigerator and only if they quit. They do not cover parts, ice makers etc.,You can save your money by putting it away in a savings account.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 26th, 2019

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Verified Customer

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Kenneth Austin, TX

This year, we had to have our dishwasher replaced when I first got it. Everything seems to be working alright still.

6 years ago

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Cynthia

Good service, quick responses, they fixed my plumbing issue real quick, and they answer all my questions.

6 years ago

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Derrick

If you get a good person, it is good but it ended up being more of hassle to get help using Choice. There was one particular company that I could not work with and when I asked them to quit putting them with me, they never did anything about it.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 26th, 2019

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Becky

I had a plumbing problem and I could not fix it and they were very prompt and took care of it. It worked out great.

6 years ago

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Russell

I thought it was a good company when we decided to get them but I will be definitely canceling my contract as soon as it comes again. They didn't follow through with trying to do anything for me. I had to replace my air conditioning unit because it was a fire hazard and then they said there was nothing they could do for me.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Nov. 26th, 2019

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Verified Customer

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Dorothy

They were so quick and it was easy to do. I was very happy when they fixed my dryer the day they came out.

6 years ago

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Chester

When I called, they had somebody out to fix my problem on Monday and everything worked out pretty well.

6 years ago

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Anthony

Absolutely would never use them again. I've had nothing but bad luck with these people. I am still waiting for them to send me a check for my AC unit and I still haven't head back from them. One time I told them exactly what was wrong they typed in something that was totally the opposite in the work order.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 25th, 2019

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Verified Customer

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Diana

I usually get a reasonable response and they people they have sent have been qualified and fix the items.

6 years ago

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Tonia Pensacola, FL

It's been positive. There are no concerns whatsoever. They're very responsive and it easy to put in a request.

6 years ago

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M Chatsworth, GA

We have used it 3 times and just getting someone out here seems to take longer than I think it should but the service is very foo once someone gets here.

6 years ago

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Tracey Peoria, AZ

Each time we've call in we always get a reference to policy to know that it is not covered with very little explanation. Recently out refrigerator stopped working and they wouldn't cover it so we had to buy a new one.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 25th, 2019

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Verified Customer

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Louis Colorado Springs, CO

It's just reassurance that I have backup plans to finance systems. They're very responsive and follow up alright. They could do better on the quote.

6 years ago

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Billy Addeo

Worst service I have ever received. Took over a month to get my garage door repaired and its still not done after 3 trips to my house. Never get a call or email as to when they are coming. They left the old parts in my garage. Door doesn't open all the way and apparently, that's the factory setting. Now it's five days for them to return. I'm done.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 22nd, 2019

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Davis

they were prompt in handling my repairs. The repair men were there to complete my repairs in a timely manner as well.

6 years ago

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Sheila Massey Groves

When i needed my microwave replaced i had to negotiate the cost to replace it. And they dont communicate every step after a claim is made.

6 years ago

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Jim

They don't cover the basics, my water heater started leaking and they would not fix it. When they sell you the policy the say the water heater is covered, but it was not. I cancelled my coverage with them immediately and they have not yet rebated the money I have coming, been over 3 weeks now.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

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Verified Customer

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Kenya Lott

Easy to file a Claim Online. Prompt response to Claim with Scheduling of Service Provider. Need to work on better Claims Resolution.

6 years ago

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Caroni Lombard

Choice has always responded promptly to my claims, and has had quality companies respond to my needs.

6 years ago

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Leah

They make it very easy to get things fixed in your home, but some of the things that are not covered compared to things that are is a bit confusing.

6 years ago

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Wendy Edwards

Very good service, love that I can make my claim on line and do not have to be on the phone forever.

6 years ago

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Petrus Mare Palatine, IL

Responsive-reliable. Service techs. have been extremely thorough. Very pleased with your service and response.

6 years ago Edited January 10, 2024

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al pate

The service companies that they contact are on time and they are friendly professional and do a very good job.

6 years ago

Choice Home Warranty Reviews