Choice Home Warranty: Read 42,071 User Reviews From Real Homeowners

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mary beth hughes Kingwood, TX

7 months ago

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Sandra Buchanan Jacksonville, FL

Great customer service Lady of her word and called back when she said she would and honored the prices she told me.

8 months ago

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Theresa Harvey

Do not notify customer of changes on their bill. This is a problem and it happens every time my premium is raised without an explaination.

8 months ago Edited April 25, 2024

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Joshua Barton

Great experience they let me know the status of my work order and had the technician keep me updated

8 months ago Edited April 3, 2024

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iris Kuhn Birmingham, AL

We have had good service in the past and I'm anticipating good service on my new claim. Our garage door is our of sync.

8 months ago

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Nancy Fain Los Angeles, CA

The response from Choice was very timely. They have been very good to get us a technician when needed.

8 months ago

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Orlando Jordan

Fine young gent very much knowledged in his field. Cesar, was also courteous and pleasant. Thank you!

8 months ago

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Ruby Hall St Louis, MO

I liked everything about the company. Iike not having to worry about the full cost of repair and replacing appliances

8 months ago

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Michael Graham Baltimore, MD

I was impressed with the speed of response and quick diagnosis. We have a repair scheduled within a weeks timeframe!

8 months ago

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JoAnn Heidmous Page, AZ

Getting a qualified worker to solve my problem with a guarantee. They have always done an excellent job!

8 months ago

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KATHLEEN TRIMMER

Took too long to get my hot water heater replaced but happy with the end results. Technician that did the work was great

8 months ago Edited April 2, 2024

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GARY A WATKINS Tulsa, OK

8 months ago

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Sergio

The garage door didn't work just 2 weeks ago. So the technician came pretty fast, incredible.

8 months ago

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Anthony

every time I had to use them, that's been excellent to deal with and everything went good.

8 months ago

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Dexter

They got great customer service and they do what needs to be done for me and their customers.

1 year ago

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Jose

Really satisfied with Miguel, he's really helpful and he's a really straightforward guy.

1 year ago

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Kenneth

A month ago, my hot water heater went out and they came out and fixed it right away.

1 year ago

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Anonymous

We've only had it for a short time, but they've been responsive in the short time we've had them.

1 year ago

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John Hatch Boca Raton, FL

Great customer service, quick responds, always there to assist, as of now well worth it!

1 year ago

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Bonnie Fink Covington, LA

I was happy with the service. The AC had a minor problem that was fixed on the first visit!

1 year ago

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William Suitt Baltimore, MD

Got a operator right away ask what the problem was so they could the right repairman fast response

1 year ago

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Andy Cranfill Olmsted Falls, OH

I waited for entirely too long ( approximately 2 weeks) before getting the issue resolved because Choice couldn’t find a technician to repair the dishwasher.

1 year ago

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Johnna Queen Lancaster, PA

I need a new motor for my furnace & a new hot water tank & only paid $750.00 ! Soooo worth it

1 year ago

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Jean

Still waiting on a resolution. One Stop HVAC is still trying to find a solution to my issue. He's working hard.

1 year ago

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Jeff Kingwood, TX

great experience with provider. best experience of all other warranties I have add

1 year ago

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Frank Lewis Boardman, OR

Choice has done an excellent job of working with our customer service needs. They listen.

1 year ago

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Nancy Rojas Raleigh, NC

You guys are great. Used 3x this year very satisfied with you well worth the price

1 year ago Edited November 14, 2023

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Verified Customer

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Barry

I have a hot water heater that has a cracked tank. It's been now four days. They constantly are asking for pictures that they sent their authorized person out to confirm. I paid my $75 and they come out and he did everything they're supposed to do for Choice Home Warranty. But Choice Home Warranty keeps asking for more and more and more pictures, which makes no sense. I don't believe whoever is looking these over really knows anything about hot water heaters. So whoever is their customer service reps for these is absolutely crazy. When a specialist was out here and said, well, you just need to have it replaced now, they're asking for all kinds of things. They're making us all jump through hoops. Even the technicians who were out there don't understand.

1 year ago Edited November 13, 2023

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Verified Customer

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Jane

From first call to door bell from repairman all was easy, efficient, and pleasant.

1 year ago

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Magdalena

I trust them. The technicians that they sent out here knew what they were doing.

1 year ago

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William

I think that they've upgraded the number and the type of people they send out to do the work. It used to be $45 when they came out, now it's $85.

1 year ago

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Roberta Harris New Orleans, LA

I liked that the service person arrived on time and immediately knew what the problem

1 year ago Edited November 14, 2023

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Mena Urrutia Stuart, FL

Great experience. Very timely. Technician very knowledgeable on time knowledgeable and fast

1 year ago

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Darrell Terry

Never got issues repaired. Guy ordered parts and never returned. Choice Home Warranty is just a scam!! None of the repairmen were professional. DO NOT RECOMMEND DOING BUSINESS WITH CHW!!

1 year ago Edited May 22, 2024

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Tufan Beyatli Flower Mound, TX

Good service. The contractor usually arrives in 2-3 days and equipped to handle the issues.

1 year ago

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kim kline Latonia, KY

Everything went well and explained everything by the company that came in to do the work.

1 year ago

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P. Arenales Aurora, CO

Great service from the heating guys! Very professional and knowledgeable. Thank you, Pat

1 year ago

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Pamela English New Orleans, LA

Technician professional came out earlier than estimated. Completed job in less than 30 minutes.

1 year ago

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David

1 year ago

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Pankaj Mehta Orange, CT

My last claim was not fulfilled and hence the rating. Otherwise the warranty is great and response is prompt.

1 year ago

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Tom Godby Tampa, FL

Great company. Did what they said they would do. In a very short amount of time. Thanks

1 year ago

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Ping Li Woodbridge, VA

Appointment made after the weekend and technician came on time. Good service 👍

1 year ago

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Verified Customer

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Brett Haendel Columbus, OH

Not only is it hard to understand anyone that answers the phone, there is no sense of urgency to any customers issue. Probably because they are in another country?

1 year ago

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Galan Wortham Richmond, TX

I was not happy with the latest call for service. My stove door is still not fixed and the holiday is quickly approaching.

1 year ago

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Trichter Simpsonville, SC

I like the service people they chose and that they will replace something if it’s not fixable.

1 year ago

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Cheryl Kansas City, MO

We love it so far we had a leaking pipe and they jump right on it to get it fixed.

1 year ago

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Mel Scottsdale, AZ

Terrible customer service awful call-center you have to deal with the people that come to service don't come back and finish the job. Company denies things that obviously should be covered.

1 year ago

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Myra Little River, SC

Quick service, immediate contact and resolution. Service tech was very efficient

1 year ago

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Jose Novi, MI

Ease of claim processing and knowledgeable technical service to address the claim without delay.

1 year ago

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Amar Puranik Bridgewater, NJ

So far it has been great. Seamless claim process and quick response. Much appreciated.

1 year ago

Choice Home Warranty Reviews