Choice Home Warranty: Read 46,189 User Reviews From Real Homeowners

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Verified Customer

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Subodh

I've used it two times and both of the times the response was excellent. They find a technician within hours.

5 years ago

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Esther

They're usually very prompt once we need a service done and the technician is usually knowledgeable about the issue.

5 years ago

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Randy

Customer service is good. They answered all my questions and they got a service person out here as soon as they could.

5 years ago

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Rutha

I needed it because my garage door wouldn't open up and when I called them they didn't take long to come out.

5 years ago

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Anonymous

They've always come out when I needed them. I called in for my refrigerator and they came out and fixed it.

5 years ago

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Michael

I used the warranty twice for the same thing. The second guy took care of the problem. Prompt service.

5 years ago

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Luis

I've been with them several years and never had a problem with scheduling appointments and it always got fixed.

5 years ago

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Demaris

It's absolutely terrible. I needed to have them come check out the plumbing and septic and it just kind of got passed from one person to the next with no resolution. I tried to cancel several times and you keep charging my card.

5 years ago

Reply from Choice Home Warranty

We humbly regret to hear your frustration. Please contact us at 1.888.531.5403 for further assistance.

May. 20th, 2020

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Lorri

Recently my garage door fell off track and they came out and fixed it. They've always responded to my request.

5 years ago

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Joel

The last time I used it was a plumbing issue and the contractor that they used actually came a day earlier than the appointment time.

5 years ago

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Rosa Thomas Philadelphia, PA

I have not had a problem with Choice or with any of the companies that Choice sends to service my repair requests.

5 years ago

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Shameika Cunningham Columbia, SC

So far have not had any issues with results, contacting them, and each representative has been super helpful

5 years ago

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Starr Boise, ID

Great response time and courtesy staff. Showed up on time and fixed my water heater quickly and efficiently.

5 years ago

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Marsha Delray Beach, FL

Always respond promptly to my request for service. appliance replaced but not the same quality product as the broken one.

5 years ago Edited January 10, 2024

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Patricia Bryant Gainesville, GA

They got there even two days earlier then they was going to and it was fixed ,service guy was very nice and pleasant.

5 years ago

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Gavin Carriger Whitesboro, TX

The workers always show up when they say they are going to be at my house and it seems that CHW is on my side!

5 years ago

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Dina Bowie, MD

Efficiency. I have always received a service call right away when I have called to make a appointment

5 years ago

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Brian Smith Alexandria, KY

They are very efficient and timely. The technician was very friendly. I would recommend them to anyone.

5 years ago

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Linda

When they come over they are able to help. I've used it twice already - for my electricity and my stove.

5 years ago

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Yan

One of my toilets was not working properly so I called them on that and they came pretty quickly and it got fixed

5 years ago

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Stephanie Cooper Asheville, NC

They respond promptly to your calls and problems. Service provoders are promp, professional and caring.

5 years ago

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Peter Levy North Miami Beach, FL

You make this a very easy process. From the time a claim is made until the problem is resolved they are with you.

5 years ago

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Karla Harris Hazel Crest, IL

Great customer service. Friendly in taking your claim and make sure you are satisfied with your service provider

5 years ago

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Rodney Hanson Fort Worth, TX

I am disappointed with your denial service policy. I sent you a new customer a couple of months ago and you denied the claim on her AC during these difficult times.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 28th, 2020

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Jesse Torres San Antonio, TX

Customer service are rude and hang up on you when you ask for a supervisor, after service to your residence was canceled by them and no one called to explain why . All my payments have been deducted by bank draft so no reason to not answer my concerns

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 28th, 2020

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Cesar

When our water heater went out they just came out and replaced it which was really nice. It's pretty fast.

5 years ago

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Carle

When you call them, they answer the phone and answer your questions. They take care of clients when something's broken.

5 years ago

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Anonymous

The technicians have been real friendly and helpful. You don't cover a lot of things I thought, like I have a second refrigerator and the ice maker went out and it wasn't covered.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on or website.

Apr. 22nd, 2020

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Thomas

They are very prompt when they make an appointment and they have excellent people that do the right job.

5 years ago

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Mygnon

My washing machine broke and they came evaluated it and fixed it within maybe about a week and a half.

5 years ago

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Alicia

They hardly ever pay for anything so I'm considering not using them anymore. You have to fight with them every single time. They're not in the business of actually serving customers, they're just in the business of collecting money.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 21st, 2020

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Chad

They've been quick to respond and taking care of our needs. The technician that came out was friendly and honest.

5 years ago

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Dawn Smith

I think they are great because they respond to your problem in a very timely manner and their representatives are very pleasant.

5 years ago

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The Bright Family

They have acted quickly when we have used them & we have been very happy with the techs they associate with.

5 years ago

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Pheonix Rider

CHOICE HOME WARRANTY take your money and have thier "inexperienced technicians" come to your house and tell you one thing about your appliance and CHW puts what they think is wrong with your appliances so it fit their exclusions!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 21st, 2020

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Kathy

They got the problem fixed asap with a good plumber who did a very good job and he cleaned up his mess

5 years ago

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Bass

They were efficient and sent a very knowledgeable repairman. Saved my furnace downtime in the middle of winter.

5 years ago

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Angi Hill

It is a nice feature to have, but they only replace items with inferior products. You will not get the same or like item installed. It will be inferior and you will have to pay to have your like item returned.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 21st, 2020

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Verified Customer

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Nicholas Elrod

Great, prompt service. I have been able to get in contact with them at all hours. Great value when buying a home.

5 years ago

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Syed Nawab

They are very prompt in attending the complaints in short period of time comparatively to others warranty company

5 years ago

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Pedro Duarte

Always on time and fixing quick, they do it right and help with information needed, always good attitude

5 years ago

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Tami Geske

Easy to report issues, contact quick. Only pay the copay and nothing more. Only thing is copay could be a little less

5 years ago

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Brenda

I got an instant response. Probably within an hour I had somebody signed up to come out to my house. It was wonderful.

5 years ago

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Joe Orange, TX

On my clothes dryer, I called them out six different times and it was never fixed so I had to replace the machine and they would not replace it as their warranty indicated when I bought it, when I bought the warranty. They don't follow up on their customer service. The people they are contracted with are not confident. It's not a reliable company.

5 years ago

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Verified Customer

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Cynthia Houston, TX

Service is good. Good response time. I called them and they sent somebody out and the people did a good job.

5 years ago

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Robert Charlotte, NC

They are a great company, respond well. Whatever you require, their customer service go ahead and take care of it.

5 years ago

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Anonymous

They responded quickly. My technician was knowledgeable and my disposal was quickly ordered and replaced.

5 years ago

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Silas West Columbia, SC

Great customer service. The guy that came out here to fix my dryer was very professional and polite.

5 years ago

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Barbra

Customer support is prompt. When you file a claim they immediately give you a response. One time I wanted to use my warranty and it was not satisfactory to me at all. Choice Home Warranty claim that the item was not covered.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 21st, 2020

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J Leesville, SC

It is difficult to reach the case mgr. and most times it is hard to communicate with them because they have thick foreign accents. Very discouraging! CHW looks for every excuse not to cover a claim, whether it is legitimate or not. The way I feel about this service I will not be renewing.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 17th, 2020

Choice Home Warranty Reviews