Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Debra Short Ellenwood, GA

My garage door cable broke and the the guy came out to fix it and wanted to over charge me with an upgrade. I told him I don’t need an upgrade and fix the one I have and he tried to talk me out to fix the cable. I called Choice and told them what this guy was trying to do to me. I told them to get me another man and he came out and told me it can be fix and I didn’t need no upgrade…,

4 years ago

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Chris Daedlow Cedar Rapids, IA

Response time is very quick to a new claim request. They also, keep me informed of every step of the process. What company has been chosen for my repair and when I can expect them to arrive. They also allow me to cancel for any reason.

4 years ago

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Douglas Clark Jacksonville, NC

They reacted promptly to my request for service and had a serviceman scheduled the following Monday. The company worked with CHW and was able to schedule the replacement the following Friday. This was great as we had no heat and the temperature had dropped.

4 years ago

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Lisa Kaspary Northport, NY

I had an issue with my bathroom my toilet bowl was leaking, it ended up being bigger than I thought the job was taken care of and I was extremely satisfied. I would definitely make sure if anybody ask me about your company I would give you a 👍🏼 Up

4 years ago

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Ray Boehmer Satellite Beach, FL

Called to report our microwave quit working. Computer took my problem gave me a number and "said" someone would send me a mea stage, and they did,, Tech arrived on time and in 5 minuets solve problem determined that parts were no longer available

4 years ago

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Pam Mollaun Milwaukee, WI

Terrible customer service. When I first bought the policy, I specifically asked about warranty on my water softener. Had a long discussion about how they were becoming popular even in NJ now (I had recently moved from NJ -where I had never heard of water softener--to IN where they were a "must have" because of the heavy amounts of lime in the water). I was assured it would be covered. When I tried to place a claim for mine last week, the automated system said I was not covered!! Ha Furthermore, I hate the automated system. I needed to speak to an individual and it was not possible. Very frustrating. The service provider you selected for my broken dryer was scheduled for Easter Sunday afternoon! I had to spend more time on the phone changing that appointment.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Brian Abrams New York, NY

The customer service component of CHW is very strong. I connected with a representative quickly, who was very knowledgeable and helpful, and worked to resolve my issue with full competence. I appreciate the product/policy itself as well, for the most part, with my only reservation being the amounts allowed for reimbursement toward malfunctioning appliances, which can be on the low side...but which are still helpful, of course

4 years ago

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john askew

Choice Warranty quickly approves my claims and ensures I am contacted almost immediately by competent, professional experts. I have been with Choice Warranty for several years and I have never been denied a claim. You are the best! Please keep up the great work.

4 years ago Edited May 8, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 4th, 2022

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Sherry Reid Brandon, MS

I called for my first problem and Down South Plumbing came. Unfortunately I have been having my neighbor light my pilot for a couple of weeks on and off so I can take a shower. So it was working when Michael came out. He was great in explaining everything and gave me his number.

4 years ago

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Mary Prince Portland, OR

I love how wonderful and complete the communication is. The repairman worked very hard to solve the issue with my dryer. Parts have to be ordered, but, again, I will know when they will arrive and have another appointment to have the dryer repaired. Highly recommend this service to take the pressure off when something breaks.

4 years ago

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Carol Morin San Antonio, TX

We turned in a claim and got a repair person scheduled the next day. Unfortunately that repair person did not show up. We let Choice know and they quickly got someone else scheduled. The team that come out was professional, friendly and knowledgeable. The problem was resolved.

4 years ago

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Destiny Jones Round Rock, TX

Recently my A/C stopped working so I contacted Choice warranty and they had someone out the next day to fix it. I don’t know what I would of done if I didn’t have Choice warranty. They are the best so far out off the four warranties I recently had.

4 years ago

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Debbie McKimmey Cameron, TX

We are new to the company, but I believe this will be a good Home Warranty for us. Tony was informative and worked to get the best policy available for us. In fact, when he realized we were USAA members, he approached us about the Veterans rates Choice offers for new customers!

4 years ago

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Shantel Wade Clinton, Maryland

The response time was amazing, the selected contractor was outstanding, my electrical issues was diagnosed and resolved within a hour . No back and forth no problems expected average but got outstanding customer service and support.

4 years ago Edited August 3, 2026

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Anita Marie

I am so impressed with the service tech you sent to my home! He is so polite, efficient, informed and I'm very grateful you have your techs of this caliber for your customers!!! I have been treated with respect and prompt responses from Choice and very happy with your customer care! Thank you, Anita

4 years ago

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Charlene Harrison

I do not feel valued as a customer, nor do I feel comfortable with the most recent claim that I filed for plumbing service. I would like to refrain from having Veterans Plumbing Company referred to me and to please remove this entity to do service at my home in the near future. The second trip to install my downstairs toilet was done. Neither Ian or Steve checked the upstairs toilet and told me they were here at my residence just to do the approved work. For the first visit, Steve told me that I was approved for one toilet and it is the one on the first level. Steve also said if Choice Home Warranty won't approve the upstairs toilet, he could come back and install the toilet himself. I prefer not to have anyone from the plumbing company back on my property due to undermining me the very first visit. I also regret to inform you that I was not fond as to how Steve complained about where my bathroom was located. I explained on the first visit that I have encountered mold, I have a crack in the tank of the upstairs toilet, I had an overflow upstairs which ruined my ceiling downstairs and had to pay a gentleman to repair my kitchen ceiling and wall. I also showed my living room ceiling where water damage occurred, but Steve ignored what I said. I do not know how much longer I will be able to afford the rising costs of a home warranty to be honest. I am cognitive of the fact that I do not trust the above mentioned company nor do I appreciate negative comments. Thank you

4 years ago Edited November 15, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Hellen Mix Wakefield, KS

Representative was friendly, knowledgeable and courteous. Answered all our questions. A plus for switching our home warranty policy is price and not having to put out money up front for replacement of appliances discounts was also a good incentives

4 years ago

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சக்தி விஸ்வநாதன் Cary, NC

I am an existing user of Choice warranty. No questions asked when you place a claim request. All you have to do his login and submit your claim by explaining the problem and issue category. It will be assigned to local area technicians and someone will respond. All updates are communicated through portal and email.

4 years ago

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Jennifer Kessler Midland, TX

The individual I spoke with at customer service was very friendly and helpful. The technician that came to our house was very friendly and knowledgeable. The only reason I am giving 4 stars instead of 5 is the fact that one of the claims was denied and we did not receive a phone call only an email. A phone call would have let us know a lot earlier that we needed to look at other options.

4 years ago

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Jan McVeigh

I have had some good and bad experiences. My one request is to be notified 30 minutes prior to arrival so that I do not have to wait around all day. 99% of the service technicians have been great but the amount of time they wait for the approval is unbelievable. I have witnessed over 1 hour for approval that they sit and wait and loose money on the service. With parts in hand they could have been out within one hour but those type of delays are ridiculous.

4 years ago Edited January 10, 2024

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Jeff Stevens Johnson City, TN

I have used Choice for several years. I have always had a great experience with the customer service and reps. The technicians that they work through have all been professional and knowledgeable. I recommend Choice to anyone that asks me about home warranty’s.

4 years ago Edited January 10, 2024

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Jerry Closter, NJ

Had plugged kitchen sink drain. Filed claim. Appointment was scheduled 7 days from then. Fiore plumbing is contractor. We were able to get perri in two days. Fiore did call with earlier appointment same day perri was here. Fiore did the right thing.

4 years ago

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Vicente Cafe_algusto Buckeye, AZ

We love our home but is an older house and from time to time things do break. Home warranty has been there for us in the hot summer months when the ac stop working, or when the oven was not working. They’re quick to respond and having a simple fee for any service makes it affordable to maintain your home.

4 years ago

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Carol Marie Ruscin Hot Springs, AR

I filed my claim online and it was handled within 4 hours and even with challenges of finding and electrician I am very statisfied with their service Lane Electric worked with me and my work schedule to get the repair done and he was so knowledgeable and friendly I will continue to use Choice home warrant for my repairs

4 years ago

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CONSTANCE OHLIN Pompano Beach, FL

what i like....great technicians....very knowledgeable and friendly..... the website is also very good.....BUT....very difficult to communicate with CHOICE customer service people on the phone......they do not understand english very well.....and it is frustrating.....

4 years ago

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Mike T Fort Lauderdale, FL

After encountering a few bumps in the road, I was able to speak to a manager name Reno. This employee knew his stuff. But most importantly, he knows customer service and the way the customer should be treated. If only we had more of him around.

4 years ago

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Turner,Williams Gail New Bedford, MA

My service man was cordial and ProfessionalAnd knowledgeable. He was able to identify the problem immediately and took care of it in a manner of minutes identify the problem immediately lay and corrected in corrected in a matter of minutes

4 years ago

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Debra Pettis Cordova, TN

I am very pleased with Choice. I referred my friend, Aileen N to you because of your great service. She signed up the next day after I told her of your fast, professional & needed services. She signed up 10/18 & I should get a free month for my referral. Thank you so much

4 years ago Edited October 20, 2022

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Dave Booth Dayton, OH

AJ H was the rep I had the pleasure of speaking with. AJ was clear, patient, polite, friendly, and made me feel good about the VIP Rate Lock plan offered to us. So, we signed up! I feel great about the peace of mind that this plan will offer to us in the years to come.

4 years ago

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Naomi Stewart Reynoldsburg, OH

The tech was friendly and professional. He was very knowledgeable and diagnose the problem right away, he told me it was the water pump which explained why my dishes weren’t getting clean in my dishwasher. He is the serviceman I would always want when I have a problem with my appliances. I give him (10)**********stars

4 years ago

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Katherin Wilson Roselle, NJ

I had an excellent experience. The technician was very professional and courteous. He made little mess and cleaned up what little he made. The only problem that I have is that I have not received a receipt for my copayment.

4 years ago

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Mary Clark West Orange, NJ

Overall, I have had good experiences with CHW. It's good to know that when I need something repaired or fixed I can immediately go to CHW. The technicians sent are customer friendly and professional. My only concern is that there needs to be better communication between customer and CHW and the companies they use when a problem arises that changes scheduled appointments.

4 years ago

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Antonio Dallas, TX

James Very positive experience with limitless plumbing. James was punctual, helpful, saw the problem from different angles and fixed the issue. Our weekend pain and stress is gone. It did take him 30 minutes to come in, assess the problem and perform. Fully recommended

4 years ago

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Cyndie Verdugo Ontario, CA

I bought the program with Amex Program Fee. Abraham H was exceptionally respectful and explained in detail everything I asked about the program. I believe that Choice Home Warranty is #1 due to Customer Service of people like Abraham. Thank you so much Abraham and Choice Home Warranty!

4 years ago

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Irene Peralez Austin, TX

4 years ago Edited January 10, 2024

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Carlos Duarte Miami, FL

The best warranty company I have ever had . They are fast, very polite and believe when I tell you they don’t play the blaming game. They have always worked with me. I would recommend them 100%. And I say this because in the pass I have other warranty companies that always try to find excuses not to do the job .

4 years ago

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BRBAL Zebulon, GA

Choice Warranty has allowed me to find a Technician when & If they do not have someone in my area which is a big plus. And the Technicians they have sent have been prompt and courteous. They Also provided a gift card at Lowes to help replace a washer that could not be fixed!

4 years ago

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Ronald Feinman Boca Raton, FL

My experience with Choice Home Warranty was exceptional, as I was able to have the problem with my dishwasher resolved promptly and efficiently in a short period of time! The communication was wonderful, and I highly recommend Choice Home Warranty to anyone looking for a company which provides prompt, professional and timely response!

4 years ago

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Andrea Hodge Portage, IN

The technician was so professional, I had to reschedule, we worked a good time for the both of us, when he arrived he confirmed the problem with me and without hesitation went straight to work to fix it when it was done I checked his electrical outlet it worked fine. He ask is everything ok. I said yes. I am so impressed. Thank you

4 years ago Edited June 26, 2023

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Doug Ponca City, OK

Overall enrollment process was very good and painless. So far I am much more impressed with Choice than the company I had for several years. If I have the need to use this policy in the future I will be able to give a more complete review.

4 years ago

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Michael Platt Las Vegas, NV

Called Monday AM, appointment Wednesday at 1:00. Plumber arrived at 12:55. He was done at 1:45. Allfixed and explained to my satisfaction. Thanks CHS for the timely response, as it one of my kitchen sinks with the problem.

4 years ago

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Sally Seabert Fernandina Beach, FL

You had sent SEars in the past, and he was the absolute worst person in the world... Scheduling MONTHS OUT FOR REPAIR.... then calling on the day he was supposed to come, and canceling. THEN he did it again!!!! after 3 months, I got you to send out someone else and you charged me for another service call...only to find out that it still didn't work. After 5 months the determination was done to chuck it... and you offered me $1081 to replace a unit that was $2700 18 years ago and now $3700. DO YOU REALLY THINK THAT IS JUSTICE??? i SURELY DONT'. This time,you sent out the same SEARS employee and he was great. Followed up and called....so far. The job isn't done. AND you have authorized a $500+ repair on a $1000 machine. something isn't Kosher here.? I don't understand the logic. I just hope it gets repaired. We'll see... I'll come back later with an honest evaluation. Everything is breaking this year.... so I'm hoping you don't cut me off at some point, as I have about 3 years left on my contract with you. Do you have a $$ cut off, or am I covered until my 5 years is done??

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your policy, you are fully covered until 07/28/26.

Mar. 10th, 2022

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Stephanie Majors Indianapolis, IN

My furnace went out I called and made a claim with Choice Home warranty, the next day they were here and on time . He had to finish the job and order a part in the next three days he came back to fix the problem . very professional thank you Hilltop plumbing and heating and cooling I really appreciate you.

4 years ago

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Rod Durick Buffalo, NY

I called for a broken gas dryer. The tech contacted me the next day and set up an appt. He arrived at the time agreed upon, evaluated the problem, replaced the part and cleaned up after. The whole thing took 20 minutes. I was very pleased with the whole process.

4 years ago

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Gayle Sherman Festus, MO

Was happy with the response to my questions about your product. Very courteous and patient with my questioning. Hope to have a good relationship with your company in the future if there is a need for your service in the future.

4 years ago

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Sandra West High Point, NC

They were very quick at getting a company to come check my microwave. It need to be replaced and and were so fast at getting me a gift card so I could pick which one I wanted. I have also had other items repaired and have never had any trouble. I recommend them very much. Thank you, Sandra West.

4 years ago Edited February 12, 2024

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Luis Perez

I have been a customer of Choice Home Warranty for many years. It is my opinion that they are the best Home Warranty business that services my area. They are fast, honest, and very affordable. I would highly recommend them.

4 years ago

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Elder 79

Work done by service techicans were on point. Did not take long for repairs to be fixed.

4 years ago Edited January 10, 2024

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W Jackson

I was thoroughly satisfied with the Technician by the name of Sam that CHOICE sent to repair my dryer. He was timely, knowledgeable, friendly, and professionally. He got the job done efficiently and quickly. I HIGHLY recommend CHOICE.

4 years ago

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Daniel Chwirut Frederick, MD

For a routine repair, the system worked well. However, when our 4-year-old dishwasher died, and two repair visits with spare parts could not fix it, CHW "offered" to replace it. Their first offer was a $246 gift card to Lowes, with which I am supposed to buy a new DW myself. The equivalent model is about $500, and installation with parts is another $200. I could not get an appointment for a telecon for 2 weeks to try and negotiate a better replacement deal. By that time, I will have been without a dishwasher for 4 weeks, after which I may be able to get a replacement, either by CHW or with whatever credit they will offer for me to buy a replacement myself. Totally unacceptable!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 8th, 2022

Choice Home Warranty Reviews