Choice Home Warranty: Read 42,071 User Reviews From Real Homeowners

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Ann Meyers Covington, GA

When I owned my condominium, Choice Home Warranty was the company I chose. During the time I was a customer, they replaced an entire toilet and was there when I had to have my refrigerator repaired. They have the best customer service agents I have ever seen. When you put in an order for repair, they start the paperwork almost immediately.

1 year ago

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Quiana Varner Ashburn, VA

Filing a claim is really easy. The rate for service has increased from $500 annually to $1000 annually. Service call fee is currently $85 per call for my plan. No, weekend service only Monday-Friday as if emergencies don't happen on the weekends. Not sure is I will continuing this service as I don't file claims often enough to make to annual fee worth it.

1 year ago

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James Los Angeles, CA

The contractor was very polite and took his time explaining what happen to cause this blockage, He told my wife what must happen to prevent future problems and showed her what to look for as for as early signs. He was on time and just had a great demeanor as he approached his job!!!!!

1 year ago

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Lee Czarnecki Upland, CA

I was with AHS for 15-20 years but their service has gotten bad so I wanted to change. I saw Choice was a top rated company so I called. I spoke with Zach J who was very friendly and helpful. He was able to give me a very good deal on two homes that I own. Also it was nice to speaks to someone that speaks English and was in the USA.

1 year ago

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Kristin Waterbury, CT

Two plans available, basic and total. Basic plan is about $60/month. Customer service is great, available 24/7 and a call back within 4hours of your claim. Website is kinda crap, bad user interface. The service fees are kinda high, $85-$100 ish per call/claim. And pray you don't need to replace your roof because they only offer $500 coverage for roofs.

1 year ago

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Verified Customer

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Fuad Carrollton, TX

I've been a CHW member for many years. I have 2 properties covered. I can say that I got services that was well worth my membership cost. Technicians are professional and CHW customer service alway try to solve my issues. I'll continue to be CHW member.

1 year ago

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Holly Ware Pooler, GA

They have reimbursed me for several things that we have had to have repaired at our home and they have been very good at what they do. I got my money back quickly and the people they had to do repairs were easy to work with and very competent and efficient.

2 years ago

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Michelle Crane Queen Creek, AZ

I like the feature that you can use through the company of getting a free quote. I also like the bulleted lists that they have that show you exactly what is covered in the typical base plans verses plans that cover more things like ac units and pool and spa

2 years ago

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Mary Kate F GA

Choice Home Warranty has been nothing short of trustworthy, reliable, and responsible, and I am left very satisfied with their customer service in particular! The repairman showed up promptly and on time ready to work and fixed my appliance right away. Their prices are slightly on the higher end, but I am sometimes willing to pay more for service I can trust. Ok that note, very pleased with Choice Home!

2 years ago

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Melanie Sanders Cumming, GA

I purchased an older home and having a Choice home warranty paid off for me as an air conditioner system needed to be replaced. I was happy with the process to make the service call, they responded quickly, and the service techs were very knowledgeable. I feel safer with the major home systems under warranty, and I renewed my plan this year too.

2 years ago Edited July 6, 2022

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Mike D Lynchburg, VA

Signed up and later had a problem with my washing machine. They came over two days later and replaced the pump at no additional cost. Unfortunately I moved to an area they did not cover. The cost I paid and their excellent service was well worth the money!

2 years ago

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Chuck Venard Copperas Cove, TX

This review is for the initial signing up. Things went smooth and I got a multiple property discount. You can't beat the price when you lock in for 5 years and get an additional year free. We'll just have to wait and see how it goes if I have to submit a claim.

2 years ago

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virginia chere Lincoln, IL

REP explained it all. Tried to set up a better option but I'm just not financially able as live on S.S. Your company sounds a lot better then what i have now. Will be able to drop some other coverage i pay for now. Looked up your rating and almost 100% sold me.

2 years ago

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Irene Conrad New York, NY

The initial call covered everything. The overall price for the monthly fee and service calls was considerably better than what I was accustomed to paying. The specific item coverage is much better that my previous warranty company.

2 years ago

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Beverly George Ashburn, VA

The person I spoke with, her name was Gina, was wonderful! She gave me a lot of information! And she was very personable!! That helps a lot! I’m really hoping this aleves a lot of concerns Incase things go wrong. I’m very encouraged about this service. Please don’t steer me wrong!!!

2 years ago

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Bob Nakon South Lyon, MI

When an appliance starts making a scary noise or just won't work you need a professional. The problem is who can fix it? When my washing machine began making a terrible noise I contacted Choice Home Warranty and they took over from there. They sent an appliance repairman out and it was fixed. The peace of mind is priceless.

2 years ago

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George McKewen Denver, CO

I have used the warranty service twice for my HVAC system and each time a technician was dispatched quickly and I was impressed with the quality of the service. My only negative experience was when the part that failed on my system was not covered under the warranty (it was clearly listed in the contact as not being covered). When I filed an appeal, the company did provide a small amount to help cover the cost of replacement so I was happy about that part of the resolution.

2 years ago

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Laura Washington Augusta, GA

I have been with them for many years. Overall, I thing they are very good. I've been happy with their service techs and business so far. I did receive payment for an oven and dishwasher that could not be repaired. Both were less than 50% of my actual purchasing price. I had to pay out of pocket for a new water heater. Other than that the monthly fee and service call fee are well worth it.

2 years ago

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Richard Bavaro Tucson, AZ

As a former customer with AHS for 20+ years I decided to go with CHW. My first experience was flawless. I requested service on a Monday and the repairs were started and COMPLETED on Tuesday. I just hope this is how this service works in the years to come. So, in short, so far so good.

2 years ago

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Maxine Mashek Hayward, WI

I have been a customer for 2 and a half years and have used the service only four times in that time. They have always been prompt with their service and professional on the phone. The contractors have been professional and resolve the issues with out any issues. The one thing that I found curious is that I filed my most recent claim, for a plumbing issue and receive a call to renew my policy within 20 mins of filing the claim.

3 years ago

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Cynthia

They responded quickly and provided a wonderful sub contractor. I am very happy.

5 months ago

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Gregg Edwards

Simple to make a claim, appointment was quick, repair was approved and finished the same day.

5 months ago

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Verified Customer

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Tara / Slade Johnson Madison, WI

They are deceitful, they will repair an item 3 times and then when it needs to be replaced they will deny your claim stating your contract doesn't cover that item.

8 months ago

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Verified Customer

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Louise Richlands, NC

I liked being informed as each step of the repair was set up.

8 months ago

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Verified Customer

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Felix Nappoly Garden Grove, CA

Excellent service replaced my washing machine when it wouldn’t work

8 months ago

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Verified Customer

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Dorian

Refrigerator went on the fritz, called them and they fixed it.

9 months ago

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Verified Customer

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Frank

Getting our refrigerator repaired. Granted they fixed it, but that was the second time it happened.

9 months ago

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Verified Customer

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Manuel

I had an A/C service and I also had a plumbing service. I always get an answer

9 months ago

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Verified Customer

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Erica Parker Raleigh, NC

They were quick and easy to deal with! Glad I switched ♥️

9 months ago

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Verified Customer

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Charles Mesa, AZ

Fast reliable service, the service people were very professional.

9 months ago

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Verified Customer

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Sharon Barnett City of Saint Peters, MO

Best value for the money. Easy to submit claim and response was great

9 months ago

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Verified Customer

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Sylvia COLEMAN Little Rock, AR

Great customer service and this service that you all provide.

9 months ago

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Verified Customer

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Daniel Blue Ridge, TX

Easy to work with, Choice Home Warranty will guide you through the process.

9 months ago

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Verified Customer

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Harry Bunn Indianapolis, IN

Quick service, reputable company responses, technicians knowledgeable

9 months ago

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Verified Customer

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Joseph Harlingen, TX

Was not pleased with the time it takes to get things completed, over 2 months and no communication orvwashing machine

9 months ago

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Verified Customer

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Ariful

They are very responsive and we have not had any issues with them.

9 months ago

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Verified Customer

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Michael

The hot water heater was malfunctioning and leaking, and it was replaced.

9 months ago

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Verified Customer

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Thomas Van Driel Tucson, AZ

Easy to use and the technician was knowledgeable and friendly

9 months ago

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Verified Customer

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Louis Detroit, MI

When I called for service, they were friendly and delivered fast service

10 months ago

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Verified Customer

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Aisha Moon Fayetteville, GA

They are honest and fair which is needed when dealing with a warranty company

10 months ago

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Verified Customer

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Barbara

i like on what they covered i like service and how quick they are to come out to prem

10 months ago Edited April 26, 2024

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Verified Customer

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Don Waring Wichita, KS

Very positive 1st experience. No hassle & very quick response.

10 months ago

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Verified Customer

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George Edgewater, MD

We have had mixed results so far. A few HVAC contractors have been a waste of time and $65 for the fee. Never fixed my unit

10 months ago

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Verified Customer

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Reid Whitacre

I had a plumbing issue that I called to have repaired, and came out and fixed it that week. They're easy to get a hold of.

10 months ago Edited January 16, 2024

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Verified Customer

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Mary

It's always been pretty quick and to the point. It was a smart investment.

10 months ago

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Verified Customer

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Steve Tucker San Jose, CA

Quick response and customer service people I could understand.

10 months ago

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Verified Customer

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Jeff

They were very polite and got right to the point on it and got us somebody out there.

10 months ago

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Verified Customer

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Anonymous

The serviceman was very polite and very pleasant and knew what he was doing.

10 months ago

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Verified Customer

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krishna mohan

Great service, immediate attention and simple support website.

10 months ago

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Verified Customer

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Terry Terre Haute, IN

Well it has been 30 days since I filed a claim on my refrigerator/ freezer not working and it’s still not fixed .

10 months ago

Choice Home Warranty Reviews