Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Towanda Morrison Midland, TX

What I like most about choice home warranty is the response time. I submitted two claims and they were both scheduled for appointments within 48-hours. I also like the reimbursement option that is available to customers. There are times when homeowners know better contractors in their area. Thanks for everything!

5 years ago

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David Simpson Grove, OK

1. The fine print is the killer. When a system breaks they have figured out all of the most likely things to break then disallow coverage for them in the policy. 2. Allowed us $335 at lowes to replace our dryer. The cheapest dryer at Lowes is $599. So we hardly got a replacement. 3. When I was sold the policy i was told it would be noted in my file that i suffer from several illnesses and our service calls for hearing and air conditioning service would be expedited. That just doesn't happen. Outright lie. , 4. There is no one to talk to for service disagreements than the account service person you get on the phone. There is no higher authority to plead your case.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Apr. 8th, 2021

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Robert Johnson Anna, TX

I'm not really pleased with my experience. Getting the appointment set up for a HVAC Technician went well. But the follow through on approval, parts acquisition and repair is less than adequate, Because CHW orders the replacement parts instead of letting the Technician it is taking much too long to get my system repaired. Yesterday (Mon 3/29/2021) makes it a week since I reported my system outage to CHW. As of today (Tuesday 3/30/2021), there has been no contact about when I might expect the repairs to be scheduled. I'm still not sure when I can expect my system to be repaired. If this had been the dead of winter or the height of summer, I probably would have to moved to a hotel room. So far I have NOT been pleased. A fiend of mine was interested in purchasing a CHW policy, but I'm afraid my experience has had a negative impact on his decision.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Mar. 31st, 2021

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Mrs.Ailsworth Hernando, MS

I like that choice does provide a peace of mind. I like that they do cover alot on my policy. I dislike the time frame for when a technician can come especially for emergencies. I believe certain issues the consumer should be allowed to find their own tech sooner than 24hrs. Also I absolutely hate that when I have to call the customer service techs have TERRIBLE, HORRIBLE attitudes. As a customer who is already experiencing something with there home it's makes no sense to get negative agents. Now if agent didn't want to work that day or having a bad day they should have just taken off work. I have experience bad customer more than once when I have called Choice Home Warranty. If the agents are like this towards the paying customer I'm sure they are like this towards the vendors. And the vendor(technician) reports to the home to fix the issue. Which in turn they are likely to do a poor job. If the customer service is terrible I'm not likely to refer Choice to anyone.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2021

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Brenda Sparkman Urbana, OH

I just signed up for three yrs bacause the price is to good to turn down, plus it's transferable and I got a discount. Richard K. was my intake agent and he was awesome. He was patient, answer all my questions and made me feel secure about my choice. Plus he gave me his direct contact number, now I don't feel like the company took my money and left all alone. I only have it four stars because I haven't used the services yet.

5 years ago

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Susan VanZandt Knoxville, TN

I filed a claim online and received a prompt response. Two days later a tech was at my house and determined my washer needed to be replaced and the next day I received an offer to replace or a Lowes gift card to choose my one. Very happy with the service!

5 years ago

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Jason Charneco New Port Richey, FL

My experience with Choice Home Warranty has been excellent. Very quick response time when claim is made. Great customer service and partnered with great companies. I wouldn’t switch for the world and me and my wife are planning to be loyal customers years to come.

5 years ago

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Todd Alles Sr Fort Myers, FL

I have had to use this warranty three times this year and Choice Home Warranty has come through with flying colors each and every time. I had a technician out within 24 hours each claim and the issues were resolved the same day.

5 years ago

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Kim Whitney Boulder City, NV

5 years ago Edited January 10, 2024

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L Smith Northville, MI

This was my first experience using the service. The claim was filled promptly. The technician was very friendly and completed the part of my concerns he was able to do. Now, I'm waiting for the ok to complete all the repairs.

5 years ago

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Jang

I have used Choice Home Warranty several times for electrical and plumbing issues. I have always received prompt response and the service people have been Profesional and knowledgeable. I am very satisfied with CHW and have purchased 3 more years of service. Thank you CHW for your excellent service.

5 years ago Edited January 10, 2024

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Debbie Valdes Altamonte Springs, FL

Service has been great! I have been very pleased with the quick response. The A/C technician that serviced my unit, Chris , was awesome! Very knowledgeable and professional. I highly recommend you use Bennett & Sons for all your service calls.

5 years ago

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Stephanie Newhouse Belton, TX

CHW responds quickly to submitted claims. I am pleased with how promptly a service technician was scheduled. My only disappointment is how long it takes to get compensation when they have determined an appliance is not repairable. It takes 30 days to receive the Lowe's e-card or to get a check sent. In this day and age, I do not understand why it would take so long.

5 years ago Edited June 6, 2022

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Patrick J Rous ,

I was impressed. It took only two days to repair the problem, after being advised that a repair service would be calling me to set up an appointment, a technician arrived, check the problem with my a/c and explained what the problem was then promptly fixed it. Fortunately an easy fix and I am back up and running. Many thanks.

5 years ago

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Gary Smith Kearney, MO

Choice Home Warranty offers 5 stars, world class customer service. Every customer service representative follows their standard operating procedures to the letter. However, some of their standard operating procedures are NOT customer friendly and desperately need to be changed. It is sad that the customer service representatives are forced to tell customers, "I am sorry, I cannot give you that information. But thank you being a valued customer of CHW."

5 years ago Edited January 10, 2024

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Cheryl Schultz

We have had two issues recently that needed repair. The technicians that Choice sent to repair our A/C and refrigerator were excellent. They quickly assessed the problem and completed repairs with efficiency, courtesy, and care for our needs.

5 years ago Edited April 5, 2024

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Tom Berman Fort Lauderdale, FL

The scheduled appointed was between 11 am and 3am, which according to Choice contract was 48 hours after initial call. The repair man arrived at approximately 5pm, after 3 calls to the company. The plumbing company never called during the day saying our repair man was running late. The repairs were done, however payment of $85.00 was required prior to work, which I fully understand. When I gave the Tech the credit card he called it in, and he said his boss required a 3.5% service fee to cover the cost of the card. I said I would not pay and I will cancel Choice. Finally the plumbing company did the work for $85.00.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 18th, 2021

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J. Burton ,

My clothes washer suddenly is not working. I called to utilize my Total coverage package and received an email from a company that picked up my job during the same day with an appointment for the following week. This is great!

5 years ago

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Bill Alabaster, AL

It took 3 tries but finally got a tech to come out and find problems. The first two never called and the first was rude and and unprofessional. Would not recommend him at all. The man who did come was very professional and I would definitely use him again.

5 years ago

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TJ Da Boss Christiansted, C

I would give them a 5 star review bit I had an issue with a claim where I had an issue with my oven and they wanted to only pay $300 to replace it off their recommendations, I filed for a dispute since there aren't any ovens that cost $300, at the time noone ever reached out to me and when I reached out to the claim officer I had to make an appointment in which then I was told either take that amount or file a new claim since it was over 30 days. I was very disappointed about that.

5 years ago

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Stephanie G Washington, DC

The contractor called to provide his estimated time of arrival. He knew I had another appointment that was time sensitive. He so respectful when he arrived. He had his mask on and removed his shoes. He did a GREAT job!!!!

5 years ago

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George McDonough, GA

I had a different warranty company when I moved here and the first problem I experienced, the company informed me that the item was not covered. One of the people I work with recommended CHW and I have been pleased with the service. I highly recommend CHW!!!

5 years ago

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Joseph McIntosh Fort Mill, South Carolina

Choice has been great to work with over the last 5 years that i have had them as my HW company and one i refer all of my clients to. They have never left me high and dry or not approved a valid claim. One thing i will say is they are about as fast as frozen molasses because of there business model. So they will take care of your issue just understand it may take a week or 2.

5 years ago Edited August 4, 2026

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 11th, 2021

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James Lee Knoxville, TN

Although our initial appointment for this situation had to be rescheduled, the plumber did call and apologize. When he did arrive, he went right to work and fixed the issue. We had a very nice talk afterwards and he answered lots of our questions as we are new to the area. Would highly recommend!

5 years ago

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Alexandra Furnari Tampa, FL

The service from Choice is much faster than my previous warranty company, and the technician sent was highly qualified and skilled (unlike some sent by the previous company. They actually came late Saturday afternoon when it was originally scheduled for Sunday.

5 years ago

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DICK w STREET Baytown, TX

we had a dryer to quit drying the tech came out and hooked up the dryer to dry temporary till part came in it took longer to get the parts then was stated the dryer was loosing power before the tech got back to complete the job

5 years ago

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Diane Rambler Decatur, GA

I could not give Choice Home Warranty a 5 rating because of past experience. Today the representative I talked to (Victoria) was very respectful and friendly. She took my information and sent me the incident # because it was taking so long to come up on her system. She emailed it immediately.. I received the email for an appointment on Saturday between 11:00 -3:00. Hoping they will fix it on first visit.

5 years ago

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Pawankishore Reddy El Segundo, CA

Th claim process was very simple and easy. Had an issue with our refrigerator (Ice maker not working and temperatures inside are not stable). Raised a ticket through the portal and the date was scheduled. Technicians showed up and did all their work and explained me everything that was going on and submitted it to CHW for their review and approval. CHW mentioned it's better to go for a replacement rather than fixing the issues and offered me the replacement amount. I do understand all their process and the way they do it, but it sounds ridiculous that they provide very less amount as a replacement amount where as the rates of new refrigerators are so high in the market. Well there was a option to raise a concern and get assigned your case to a case manager and take it up to them which I did. But mostly they have determined the amount so there is not going to be any change in it and that's what happened. The amount that is offered for a new refrigerator is $980. I do not feel it's ok for such a less amount. Earlier last year (2021) our AC fan in attic broke for which we had technician came in through home warranty service and they reported that the fan broke and CHW rejected to pay even a single penny for it and the reason mentioned was it's due to the wrong placement of the unit (like not correctly placed) or some big particles that hit the fan and it broke a wing of it. We do not enter the attic at all and that fan and that fan came with the house when we bought it. So I don't know what explanation is that. These are the reason why I gave them 3 rating.

5 years ago Edited January 10, 2024

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Sridhar Nagelli Aurora, IL

I have multiple policies with choice and was always happy with the claims and the service they provide.They are very quick in assigning the claims to technicians and resolving the issue.I would definitely recommend choice home warranty to anyone who is looking to but the home warranty.

5 years ago

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Nancy J Williams Houston, TX

I made a call to Choice Home Warranty I schedule for an appointment of date and time. The technician arrived between the time frame schedule. Check out my microwave but he informed me of a part to be order and when the part come that Choice will call me so they can schedule a time and date to return back to complete the job of get my microwave up and running.

5 years ago

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Deborah Garrett Houston, TX

I called Choice at 11:15pm and they were there for me almost immediately. The person I spoke to was very patient with helping me figure out what ruptured, the pipe or the dishwasher itself. He filed a claim for plumbing. I am very appreciative for Choice's ability to handle this so well.

5 years ago

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Cynthia Zegeye ,

The gentleman who visited my home was professional and very courteous. He was also knowledgeable regarding what was transpiring with my water heater. He was able to communicate effectively and efficiently step-by-step the process.

5 years ago

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Tina ,

I recently switched to Choice from THP. The claims process I received for my dryer was fast and excellent. The contractor that was assigned to me was very professional and able to have my dryer working the same day. Thank you so much

5 years ago

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Latona Boyd Springfield, MA

The service and the rep were very nice. My only complaint is that it was creepy how quickly you called after I submitted my number. Less than a split second later, the rep called. That was very creepy and I did tell the rep. He was able to overcome that and got through my objection of how creepy and desperate that was. It was not his fault at all, so I listened to him.

5 years ago

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Beth Torgerud Rochester, MN

I was shopping around for home warranties and found Choice to have the best coverage and rates. I was contacted many times to answer any questions I had prior to me purchasing the policy. Fortunately, their persistence paid off and I'm hoping I enjoy the service in the coming years.

5 years ago

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Mike Leeds Buhl, ID

I just now enrolled with your service. I felt the phone rep was pressuring me to SIGN UP NOW, and discouraging me from checking your company and others out first. But I went ahead and signed up anyway, since there is a 30 day approval period. Have since found out from This Old House, that they feel your company offers the best service at a reasonable price. I also discovered I could have received a discount on your price if I'd asked the right questions.

5 years ago

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R B C ,

Quick response on obtaining a repairman for us. The repairman responded promptly and after getting the needed part was quick to come back to finish the job. There was still a problem which had nothing to do with the dishwasher, but he then suggested what the problem may be and he was correct. He even called back to make sure everything was ok.

5 years ago

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K Ken College Station, TX

I’ve put in 3 service requests. The response time was almost immediate. And, my reimbursement came in a timely manner. They have completely changed my mind about home warranty companies from being nearly worthless to well worth the money (and their prices are very competitive). I just renewed.

5 years ago

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Eric Crane Fort Payne, AL

I have only used my warranty twice in 3 years and one time was awful bc of the company they sent to fix my hvac system said they was bad about not paying and wanted me to pay upfront and I told him no. Then he told them my system was compromised and they wanted to void my warranty but after arguing with them they gave me my warranty back. Then had to speak to a manager to pay 150 bucks to put Freon in my system.

5 years ago

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Ray Taunton, MA

We were considering a new home warranty company after having a bad experience with our previous provider and the efficiency by which Choice responded, answered all our questions and offered a very economical plan was absolutely amazing. We are very impressed so far!

5 years ago

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Leslie Woods Missouri City, TX

Larry's Appliances came on a Sunday Valentine's Day to try and repair my washer. My appointment was not until the 17th. I had asked if he could come earlier. I received the claim update for the buy out the next morning. You can't ask for better service than that! Thanks, Larry & Choice Home Warranty

5 years ago

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Sharon Fagan Cincinnati, OH

This was my first claim and I was very happy. The tech came out immediately and got the job done in no time. Thank you. We're going through a snow storm here in Cincinnati and it's very windy and cold. I have my 78 year old parents here and that could've been terrible with no heat.

5 years ago

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Charles Murray Port Washington, NY

Shawn M. deserves recognition. He explained all the benefits of having a home warranty policy clearly and without pressure. This is my first time doing a home warranty policy and i feel comfortable in my decision to go with Choice due to Shawn.

5 years ago

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Joseph D Pinsker Miami, FL

My Rep., Gregg, was extremely knowledgeable and professional, but not pushy or high pressure. Because of him, I switced my two houses to Choice Warranty because of the exceptional benefits, and lower price that Choice offers over my existing Home Warranty Company.

5 years ago

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Michael Neverette Spring Hill, FL

This is the second house I had this warranty company with and they are flawless to work with. Everything is simple from their web portal to talking to them on the phone to get your optimum results to fix or replace what you need at a time convenient for you

5 years ago

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Jim Scott Fort Myers, FL

I reviewed many other warranty services before I settled on Choice Home. Neil L. was well informed and courteous. I was impressed with the number of services offered and especially happy with the price. I purchased a 7 year plan and, at this time, am very grateful. Thank you, Jim Scott

5 years ago

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Kris10 ,

Good quality service technician knowledgeable and fix most of my appliances if broken. Choice has good customer service . Prompt service even though not 24 hours anymore because of Covid. Techs wear mask very professional. Good price for Home Warranty

5 years ago

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James Darrow ,

I just signed up in March 2020. I had a heating issue and called customer service. It took a few minutes to go through the information needed for a service call. Once it was completed the I received a confirmation email scheduling the work. Within an hour I received a call from the service provider. They showed up in four hours and resolved the problem. So far so good !!

5 years ago

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Erserline Blanks Memphis, TN

I have been with Choice for the past three years but have been very fortunate not to have used it very often. I called on a Monday morning, the 8th of Feb to place a claim but was informed that my contract had expired on Sunday, the 7th. I got a great Customer service Rep on the phone that help me renew my contract, and I was able to file my claim right away. Hopefully, I get a great plumbing Technician to determine where my water leak is coming from!!!!! Thank You for good customer service!!!!!

5 years ago

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SUSAN WALKER Nashville, IN

What do I like best? Your lower rates, you cover my whole septic system, even though it takes forever to get someone to take the orders from you, I've gotten some pretty awesome people, when they had time to show up. I'm not exactly sure how you get your technicians, if I had to hazard a guess it would be an individual trying to start their own business in the field they specialize in, and they didn't have a job so they picked up one of your orders. I have waited for as long as a month to get a tech. That is not a good business practice and I would think someone could think of someway to inspire individuals to pick up your claims.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations

Feb. 9th, 2021

Choice Home Warranty Reviews