Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Christopher Coons Indianapolis, IN

They don't seem to be interested in helping their customers, but rather rely on the fine print to pay as little as possible in situations where claims apply

1 year ago

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Marian Wilmington, DE

Choice Home Warranty denied 2 claims... one was for the outside spicket which needed to be changed however CHW claimed there was rust on COPPER piping REALLY???? COPPER DOES NOT RUST.

1 year ago

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Roberta F Schmidt Waxahachie, TX

My claim was handled quicky by a very nice man. His work was great and he replaced my fan quickly.

1 year ago

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Mary Fort Worth, TX

The promptness of the service was great. The service technician was very friendly.

1 year ago

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Robert Sarasota, FL

Choice Warranty has handled each of my issues promptly and very professionally. I would recommend them.

1 year ago

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Donovan Lawrence Savannah, GA

Putting band-aid on gun shot wounds. Will nickel and dime a broken appliance instead of replacing it

1 year ago

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Boyd Smith Belle Chasse, LA

A great value for the money. It paid for itself with one call. So very worth it.

1 year ago Edited May 18, 2023

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Albert Thomson, GA

It's a good warranty. I have used them to repair my A/C unit and my refrigerator.

1 year ago

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Howard

Easy to submit a claim Fast response of approval of claim Fast response by service company

1 year ago Edited January 10, 2024

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Victor Canoga Park, CA

Home owner for 44 years. Choice offers great service, great vendors, great coverage and value.

1 year ago Edited January 10, 2024

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Robert Pittsboro, NC

Choice kept me in contact but it took them 7 days before they got somebody to my house with the heating problem. The company that they did get hold of was very good, I was very happy with them.

1 year ago

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Debra Fort Washington, MD

They are consistent. They generally provide specialists that come in and take care of the problems in a timely manner.

1 year ago

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Jun Davenport, FL

Sometimes I report the problem, people come here, but they didn't come here on time. Also, sometimes they cannot do anything.

1 year ago

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Emerico Flores Stockton, CA

My refrigerator had problems, they came the next day, looked at it, fixed it, and it was done.

1 year ago

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Lynda Markham, IL

I had a clogged drain and they came and unclogged the drain. They did a good job.

1 year ago

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Michael Gilbert, AZ

We had to use our warranty because we were having problems with our refrigerator. It took a while to get the right vendor out, but they finally did.

1 year ago

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Anna Marie Mesa, AZ

I've used them for at least 10 to 15 years now and they are great every time I put in a claim.

1 year ago

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Daniel Las Vegas, NV

Communication is terrible. Trying to get a hold of somebody on the phone is almost impossible. You have to call the sales department to get anybody in service and a lot of the people barely speak English. Terrible

1 year ago

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Brenda Memphis, TN

I was able to use it. It was over-all professional and I enjoyed the short length of time.

1 year ago

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Samuel Weaverville, NC

The support was very great. They answered all my questions in a very timely manner.

1 year ago

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Normah J Spring, TX

I've only had one experience with it, but it was handled very quickly and professionally.

1 year ago

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Juan Sinton, TX

I had a leak in the bathroom and the guy came. It took about 2 days, but they came and fixed it.

1 year ago

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John Zephyrhills, FL

I put in a warranty claim on the 1st of January and he was supposed to come back the next week and repair it and apparently he couldn't get the part and we're still waiting on the part and this is February the 8th.

1 year ago

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Troy Conroe, TX

I've used it twice now, and the representatives or the contractors I've used have been very good.

1 year ago

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John Lenoir, NC

I put in a claim because my refrigerator stopped. They sent a technician out weeks ago, he said he couldn't fix it and I still haven't heard anything back. I'm very disappointed.

1 year ago

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Deborah A Daniels/ Wichita, KS

They were pretty prompt in making appointments and getting a completion of the settlement.

1 year ago

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Rick Foley, AL

When they called the technicians out, they don't show up or they reschedule. It's really tough to wait on people's days off and they don't show up.

1 year ago

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Octavia Capitol Heights, MD

They are very professional. I used my warranty several times and they respond very quickly.

1 year ago

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Jim Delphos, OH

Response time is not very good. My water heater was out and it took over 5 days to get that fixed, which is not acceptable.

1 year ago

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William And Janet Ooltewah, TN

They were very clear in the directions of what needed to be done, as far as actually making a claim.

1 year ago

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Marvin Lake Charles, LA

I've used my warranty many times and I've always had great outcomes with them fixing my problem.

1 year ago

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Mary Baton Rouge, LA

They were very kind, they came as soon as they could and they got the work done.

1 year ago

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Maxine Stone Mountain, GA

Their response was very positive and I was able to get my issue taken care of in a timely manner.

1 year ago

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Samula Oswego, IL

I called them and they got me someone right away. The next day I had someone out here.

1 year ago

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Anonymous Union, MO

I had to fix my refrigerator, and they were real prompt and courteous people. So I'm satisfied with that time.

1 year ago

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Alan Houston, TX

They did everything they needed to do in a very timely manner considering it was over holidays.

1 year ago

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Eric Bessemer City, NC

I contacted them and they sent somebody out immediately. So it was good service.

1 year ago

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Nishan Las Vegas, NV

The people they sent out were beyond excellent, very, very good. Thoughtful, did a nice job.

1 year ago

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Anonymous Atlanta, GA

I had to get a new furnace and air conditioning unit in February, and I tried to call Choice and I tried and tried every day. I tried to call twice already and I could never get through to anybody.

1 year ago

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Joel North Las Vegas, NV

We had a failure of an item and I responded to Choice, and they repaired it very quickly.

1 year ago

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Kristen Austin, TX

The territory manager and whoever he reports to really followed through very well in what we needed done.

1 year ago

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Juanita Dennis Laredo, TX

Fast service. Had an electric problem called and they got it fixed in the same day.

1 year ago

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Al Brennen Fuquay-Varina, NC

Poor Customer service. Quality of satisfaction poor. 3 months to resolve an issue w/ dryer and and 35 days and counting with our hot water heater. Lower end service technicians.

1 year ago

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Miguel F de Altonaga Tucson, AZ

You did not replace the appliance that was in the house when I bought it. Your company bought a sub standard replacement part.

1 year ago

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Mike Marino Fleming Island, FL

I have an open repair on my refrigerator since Oct 30 waiting on a part and no one has contacted me with an update or status

1 year ago

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Brian Ballard Katy, TX

I was charged full price for a repair that should have been covered under warranty. By the time I paid Choice and the vendor, I could have made the repair myself cheaper and done a better job

1 year ago

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Suresh Chantilly, VA

Recently I have reported an issue and they did not fix it stating that issue did not happen because if wear and tear. They blamed builder for issues relating to loose screws.

1 year ago

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Payton Spencer Amarillo, TX

Ridiculously long hold times & claims department does not approve claims/lowballs the price which forces you to contact the resolutions department. Painfully slow service

1 year ago

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Denise Port Isabel, TX

We've had issues with a company they deal with, it's difficult To get issues resolved. Lots of email's, mostly given policy not customer friendly.

1 year ago

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Carol Brockton, MA

They do not have service people for all of the items they cover. But they are willing to let you find someone to fix the problem.

1 year ago

Choice Home Warranty Reviews