Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Maria Garcia Lakewood, CA

I placed a service call for my refrigerator over a month ago, I have called and filed a complaint and my fridg is still not working. I have missed 4 days of work and the technicians just don't show up.

1 year ago

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Shirley jones Clermont, FL

Person who came was very unkind. Said he was guilting his job not doing this anymore made a mess of air conditioning unit. I called Davis air to fix my unit that he had messed up

1 year ago

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Marcie A Perry Parkville, MD

Great contractor who does great work. He was honest with the problem and how to fix it

1 year ago

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Jaqulene E. Cantley Oxford, NC

Our horrible experience with Choice has left us in the red $4,000. The company you hired charged us. Since it was your company, you should take care of this and refund us our money; and never use this plumber again!

1 year ago

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Ernesto Mobile, AL

They have great service. Every time I had to use them, they always did a great job.

1 year ago

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Maria San Antonio, TX

So far, no problems with them. They were always there when we needed them and they're affordable.

1 year ago

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Art Fountain Hills, AZ

Their response is pretty good. There's times where they couldn't find nobody to help me out. Nobody seems to want to do the job.

1 year ago

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Jane Westerville, OH

I call and I get service within the next couple of days, usually within the next day or so.

1 year ago

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Sandra Jamaica, NY

They always give good service. They're very professional and they do what they say.

1 year ago

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Jay / Sophia Gwynn Oak, MD

Up until today it was fine. I'm still waiting to hear back from a case manager regarding my situation. I had to come out of pocket for something that I would have thought was covered.

1 year ago

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Kathleen Hagan Manteca, CA

They were very polite when I spoke with them and they sent techs out in a very timely manner

2 years ago

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shewa abebe Las Vegas, NV

great service fast responds , the technicians are proffesionals they know their job wellll

2 years ago

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Joel and Kathy Davisson Palm Coast, FL

2 years ago Edited January 10, 2024

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Barbara Devese Clinton, MD

They are responsive and the times I have used the service I haven't had any problems.

2 years ago

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JoAnn Crenshaw Merrimac, MA

They've been there for me. Sent someone out or allowed me to find my own contractor. or

2 years ago

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RONALD WONG Gilbert, AZ

Very good service , very fast response, great for my value for the money up front

2 years ago

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RAJAN VARGHESE Charlotte, NC

Good response very responsive good service and faster service everything went well

2 years ago

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Jeffrey V Lee Sacramento, CA

Super quick responses for scheduling and techs on board for identifying and resolving problems.

2 years ago

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Karen Russo Hickory, NC

After I received the parts for my dishwasher, the wait-time to have a technician install was over a week.

2 years ago

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Curtis Johnson Oswego, IL

I've had two repairs (refrigerator and dryer)repairs and home warranty was on time and efficient great job

2 years ago

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Angela Davis Gaithersburg, MD

Overall a good value for your money. The warranty really does work and the customer service is improving.

2 years ago

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Martha V Garcia Las Vegas, NV

Have to get like an additional approval when they come out. Also I had to wait about a week on a leaking toilet. It should be considered an emery.

2 years ago

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Elizabeth A Montecalvo Chepachet, RI

Because they can never find any technicians unless it's for appliances. Then I end up having to find a technician and after my technician put in his report they wanted it broken down more.

2 years ago

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Christina Midland, TX

I have had poor experiences with technicians. One technician was great though, but I could hear the representative yelling at him through the phone trying to confirm that it was my fault so they didn't have to cover it.

2 years ago

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Michael Gregory Macon, GA

I had to get the heater fixed and they came within a couple of days and got it fixed.

2 years ago

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Wayne Las Vegas, NV

We've only had one claim and it went real quick and everything was taken care of.

2 years ago

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Tonda Cape Coral, FL

I had a claim and they made it effortless. They sent someone out and it was fixed within minutes.

2 years ago

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Susan A. Griffin, GA

My water heater broke and they charged me $560 for water heater after I had the $2600 warranty. They are a shitty ass company. They don't actually provide anything besides me paying extra money out of my pocket when I call.

2 years ago

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Chris Virginia Beach, VA

Just about two weeks ago my water heater wasn't working. And they sent guy out and got it fixed.

2 years ago

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Linda Dallas, TX

They respond right away. The contractor that they send, the first one wasn't good.

2 years ago

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Ronald Hunter Pearland, TX

Punctuality and work completion. The quality of work is good. Customer service is the best.

2 years ago

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Wade White Raeford, NC

Excellent service and support. Online website when submitting work request is excellent.

2 years ago

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TB Indianapolis, IN

The response time for their customer service is very good but the response time for the text that they send out is very very slow.

2 years ago

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Bobby Donaldson Charlotte, NC

In my first claim, the air handler was condemned but I had to pay for the inside unit which was no longer compatible with the new air handler.

2 years ago

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Larry Townsend Tuscaloosa, AL

Stove has been out for three weeks and still waiting on parts. Should have just replaced it and I would be cooking again.

2 years ago

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Adelaido Yuma, AZ

On this occasion, there is more cost on parts and labor, than a replacement would have been. Also, time was long for parts and repair wait.

2 years ago

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Rodney Turnbow Lubbock, TX

The service man came and took care of my refrigerator and was very considerate.

2 years ago

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April Sanders Fayetteville, NC

Answered claim quickly, got someone out in less than 48hrs and fixed sickly same day!

2 years ago

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ANTHONY WOOD Fort Worth, TX

Although notification of service was not received, it was on website. Great after that.

2 years ago

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Dean Hernando, MS

Filing a claim is simple and your claims are taken care of quickly and efficiently.

2 years ago

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Debra Johnson Cayce, SC

CHW is great to have, and last claim I had was handled in a very timely matter and professionally done.

2 years ago

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Trent Reynolds Roanoke, TX

Horrible response time, couldnt get fridge part so gave a small portion paid out in a lowes card which is not close to use and we hate lowes. We had to buy a new firdge as you didnt resolve or pay anything for 8 weeks.

2 years ago

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Verified Customer

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tyrone edwards Savannah, GA

You hold time is always high. There is always an issue with the individual actually showing up at the scheduled time. They never want to approve any work that needs to be completed

2 years ago

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N/A Delray Beach, FL

I need a major repair. Amanda in FL and Cheryl in NJ went above and beyond to help me!

2 years ago

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Rosemary Moynihan Cape Coral, FL

When I call Choice Warranty , the representative is quick to respond. The process is hassle free

2 years ago

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Ann Lee Gyle Dallas, PA

The repairman came to my home and actually had the part that was needed with him. I was shocked.

2 years ago

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Mary Ann Stoker Las Vegas, NV

The problem with my microwave was fixed in great time and technician was very nice.

2 years ago

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John M Ancsan Indian Trail, NC

Quick response to all problems. Repair companies are very professional and courteous.

2 years ago

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Darryl Johnston El Paso, TX

Choice Warranty has chosen quality people and companies to help me with home repairs.

2 years ago

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Subhash Janveja Las Vegas, NV

Well, my Airconditioning unit was not working and they came and took care of it.

2 years ago

Choice Home Warranty Reviews