Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Verified Customer

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Divyang Kendall Park, NJ

My claim was resolved in very next day. The technician was very professional and reliable.

2 years ago

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Gerald Belfor Morrisville, NC

Quick response by assigned contractor. Unfortunately the part needed is on backorder.

2 years ago

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Wayne Mineral Wells, TX

Response to request was quick, serviceman sent was knowledgeable, efficient, courteous.

2 years ago

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Verified Customer

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Tammy Price Beaumont, TX

Fixed the problem so fast. The technician actually had the needed parts in his vehicle.

2 years ago

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Verified Customer

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Erin Murdock Oklahoma City, OK

We have had two issues since we have been with CHW, and both issues were resolved quickly.

2 years ago

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Verified Customer

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Sue Findley Myrtle Beach, SC

I have only had to call once so I don't know. The person they sent did fix my HVAC and it's still running good.

2 years ago

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Verified Customer

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STACY HIMMELSPACH Clarkston, MI

CHOICE DOES NOT STAND BEHIND THEIR REPLACEMENT POLICY IF THEY CANNOT FIX IT. WHEN THEY DO REPLACE, THEY USE INFERIOR BUILDER CODE PRODUCTS

2 years ago

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Cheryl Wallace Litchfield Park, AZ

They have helped but not always enough they have replaced items but never enough money to cover the whole item

2 years ago

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Theodore Scotch Plains, NJ

You say you will replace, then will only give us credit to buy a new appliance. This happened with my claim for my microwave and dishwash.

2 years ago

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Verified Customer

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Nancy L TOPPING Grove City, OH

Had our first claim and was dissatisfied to have garage door opener fixed only 250.00 went towards it we paid over 600.00 plus 65.00 service call

2 years ago

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Janet Dussing Keller, TX

The people they sent to my home to do repairs ripped my stairs and were going to send someone to fix them but never did.

2 years ago

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Verified Customer

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Frank Mercer Destin, FL

Compressor failed on a refrigerator which they refused to cover. AC would not cool, had to replace a part on the refrigerent line that they refused to cover as well as the freon.

2 years ago

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Verified Customer

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Nancy Bruce Waco, TX

This company is a joke. I have had claim since August 26, 2022 and it is now Sept 14, 2022 and I STILL do not have a new hot water installed. If I could give a rating less that 1, I would do so.

2 years ago

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Verified Customer

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Judy Hayes Rehoboth Beach, DE

They made a specific time to call me on Mon @ 11:00AM. I am still waiting for Misty D to contact me. I left 2 messages for Misty. Why did CHW ask me to select a specific date/time to contact me & then never follow through?

2 years ago

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Verified Customer

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Alston Detroit, MI

The technician that came out was very courteous and very accommodating, but I still have a problem with my AC.

2 years ago

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Bova

They didn't come right away. But the maintenance man was very good he was excellent.

2 years ago

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Verified Customer

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Ullah Burke, VA

My bathroom shower was leaking and I put a claim in. The guy came and he cut the wall and then he was telling me I'm going to change the shower head and when I put the claim in with Choice Home Warranty they denied it.

2 years ago

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Verified Customer

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Melton Decatur, AL

Air conditioner went out and they came out and replaced 2 parts and it's running perfectly now.

2 years ago

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Verified Customer

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Oshiro-Faatafuga Austin, TX

Putting in the request to the finished job it only took a week. I'm very pleased.

2 years ago

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Verified Customer

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Evans Weatherford, TX

It doesn't seem that choice home warranty wants to pay for something that's wrong. It's very hard to get a repair paid for.

2 years ago

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Verified Customer

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Heyward Summerville, SC

I can always reach my customer service specialist when I need and I think that's a good thing.

2 years ago

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Verified Customer

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Margaret Foster Birmingham, AL

It was super easy to place a claim and fast for someone to come to out to fix my issue.

2 years ago

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Verified Customer

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lisa hollis-Brooks Sun City, CA

The person that was sent to fix our dishwasher was on time, empathetic, and pleasant

2 years ago

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Verified Customer

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MATTHEW FOGLE Las Vegas, NV

On-time scheduled repair, successful solution of the problem, courtesy of repair agent.

2 years ago

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Verified Customer

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David Skokowski Murrells Inlet, SC

They are very prompt in contacting a contractor in resolving your problem with your home appliances

2 years ago

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Verified Customer

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Stephen Dale Breneman Earleville, MD

1 Phone call, Quick response, Experienced Tech knew what he was doing from the start!

2 years ago

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Verified Customer

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Elsa B Meleandez Paso Robles, CA

Online claim are awesome. Response time is also a 5. Vendors have been quick to fix.

2 years ago

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Verified Customer

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XersBrenston Furr Stafford, VA

Timely response and quality of work as well as their findings and recommendations.

2 years ago

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Verified Customer

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Cathy Torres Nottingham, MD

I always get fast responses and service. They always come in the window they gave me.

2 years ago

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Verified Customer

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Edward Donaldson Charlotte, NC

The dishwasher broke and it was fixed in no time and works great with minimal hassle.

2 years ago

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Verified Customer

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Brian Patella Blackstone, MA

There was quick turn around time from when I created a claim to when I had a technician.Only hours.

2 years ago

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Verified Customer

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lloyd mcdonald Plant City, FL

Choice Home Warranty has repaired and met all challenges in a professional manner.

2 years ago

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Verified Customer

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Clorinda mennella Jamesburg, NJ

I had a problem with my hot water heater and they came and put in a new heater for very low cost.

2 years ago

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Verified Customer

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Kym Bruner Enterprise, AL

They're always quick to get back to us and whoever they send out seems to be a good company.

2 years ago

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Verified Customer

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Diane Merchant Texas City, TX

Quick response to claims. Technicians are competent and responsive to customers' needs.

2 years ago

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Verified Customer

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Kimberly Mutter Las Vegas, NV

Reliable...responsive and they stand behind the warranty and don't fight you on claims

2 years ago

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Verified Customer

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Dan and Sue Thompson Ankeny, IA

Two calls for help.Took two weeks to get Sears to come for dryer and oven.Quality serviceman though.

2 years ago

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Verified Customer

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Jeffrey Saenz Lakeland, FL

Mostly everything claim I submitted has resulted in that thing being fixed except my refrigerator is still broken.

2 years ago

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Verified Customer

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Sandy Morton Saint Clair, MI

First experience was great. Efficient and fixed my issue. Currently waiting on a repair for my current claim though.

2 years ago

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Verified Customer

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Kathi Lallathin Canal Winchester, OH

Excellent fast service. Disappointed that a month after my first claim they raised my monthly rate.

2 years ago

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Verified Customer

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Lorenzo Barnett Chicago, IL

Service was great, But talking over the phone and maneuvering was real bad took me over 20 min's to talk to someone.

2 years ago

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Verified Customer

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Tad kozar Woodcliff Lake, NJ

Quick response to claims, quality work. I wish more appliances are included in policy, like lowboy water heater.

2 years ago

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Verified Customer

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Cynthia Lacy Kansas City, KS

I've only had one occasion to use Choice, and I wasn't totally happy. It took waaay too long for my air conditioner to be repaired last month.

2 years ago

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Verified Customer

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Rose Franklin, WI

They are very timely and getting someone out to take a look at the problem but if it needs replacement, they cover next to nothing.

2 years ago

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James Ward Virginia Beach, VA

The technicians they send out are top notch, the company fails to replace the items only gives you a low ball discount towards replacing the item.

2 years ago

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Verified Customer

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alfred lott Lake Havasu City, AZ

When to comes to A/C repair in the middle of a heat wave, you people are slow to respond.Ended up paying for repair myself.

2 years ago

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Verified Customer

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Jeff Centerville, TN

Replacement value is not like for like. Cheapest appliances are not what we have. Repairs take a long time because not enough techs are willing to work for your company

2 years ago

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Verified Customer

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Juri Rasums Lexington, KY

no return phone call in the time frame promised. it took over a week and a half before we were contacted by a repair person - long after the problem had been fixed.

2 years ago

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Verified Customer

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James waters Harrington, DE

Did not have to wait long for a service appointment, service tech showed up early in his window

2 years ago

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Verified Customer

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Hamidou Salaou Fayetteville, GA

Because they are doing good, always respond on time and send the technician on time.

2 years ago

Choice Home Warranty Reviews