Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Diane De Milt Tucson, AZ

The two service men who came were friendly, thorough and very knowledgeable. Dylan immediately saw the problem and acted to get m a new garbage disposal. Although this is the first service all I made to them. I feel sure that if another issue comes up it will be handled in the same. professional manner

6 years ago

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HARINDER BIR SINGH Allen Park, MI

My furnace blower fan quit working. I called around 5:00 PM and soon a message came that a repair technician is being arranged but if I preferred a local guy then I could go ahead. I located a local Mechanical Contractor and he came next day. He diagnosed the problem and fixed my blower fan. Thanks for your help.

6 years ago

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Marquelle Adkins Gainesville, VA

We were disappointed that you would not replace our water heater. We did not know that it was not the correct water heater when we purchased the house. We bought this home warranty to cover large expenses like the water heater. We were extremely impressed with the plumber who came to service the water heater. He was knowledgable, professional, and kind.

6 years ago

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dawn apple Arlington, TX

I know you guys are working hard on trying to find us a technician to fix our a.c unit but it’s been about 7hrs and it’s hot and husband and I have breathing problems so it’s gotten kind of hard to deal with. I don’t mean to complain I know everyone is probably back logged and I’m sure it won’t be much longer. Thank you for all your doing.

6 years ago

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gloria rincon Ellicott City, MD

Extremely fast service. Other home warranties take 24 to 48 hours to respond to a request. Home Warranty responded immediately. They sent an experienced technician, Ben, that was professional and very knowledgeable . Highly recommend Choice Home Warranty. They are the best in their field.

6 years ago

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Ronald Domel Round Rock, TX

It was easy to get the claim started and shortly after I submitted it, I was contacted by the company that would evaluate the claim. The technician that responded was on time, courteous and fixed our washing machine without any problems.

6 years ago Edited January 10, 2024

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Gerald Kuntze Jefferson City, MO

First I checked the internet to find that CHW is a top rated company. Talked with Frances on the phone and found him to be very knowledgeable and helpful. No hard sell. Just explained his product and offered an excellent price. Would be happy to refer to family and friends. Thanks,

6 years ago

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rocky alba Cibolo, TX

Choice has been very caring I'm retired and disabled very helpful operators very knowledgeable and they always email me when the company is coming to my residence to fix the appliance . Now my sister and other relatives and friends Choice warranty service.

6 years ago

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reboots Laveen, AZ

Air Conditioner issues found while getting our seasonal checkup. Choice Home Warranty was quick to work with us and the Air Conditioning company to issue the work order and get it fixed quickly. Our thanks to the supervisor that took the time to engage in the issue and get it solved.

6 years ago Edited January 10, 2024

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Robert Maxwell Fort Lauderdale, FL

This was my 1st time using them. The tech that came out was very polite and courteous. Then to find out that the motherboard was bad, and I got the notification that $359 will be sent to me for a new washer was great! I just purchased a replacement for $540, and that check covered the majority! Thanks....

6 years ago

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FLMALE Ormond Beach, FL

I would have given them a 5 star rating except the initial customer service was rough going. I was dropped a few times and until supervisors and management got involved I wasn't feeling the love. However, once management was involved they were excellent simply put. There was a problem on the communications part in the beginning which was straightened out after two days. Choice honored the agreement and things were resolved. Choice might want to look at their internet communications aspect to improve the customer experience.

6 years ago

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layne cleveland Jacksonville, FL

As soon as I filled out the question are on the internet someone called me immediately he was extremely nice his name was Michael L answered all of my questions also told me some things I didn't know gave me a great discount in a great price thank you

6 years ago

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Anthony Brunson , GA

My shower was leaking and I was so upset. I called Choice Home Warranty and they helped me with my claim and within 1 day a technician came and did an awesome job. I recommend Choice Home Warranty for all your appliances, plumbing and other services need.

6 years ago

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Vince Rector Tempe, AZ

Our technician, Hector, met the timeline that was promised, was very professional and knowledgeable, and got the job done in a timely manner. It seems at this point that there are no other issues related to our claim, so...Thank You, Hector with Shard Electric!

6 years ago

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Linda Ponder Clarkston, GA

Kayleigh went above and beyond providing me with a great plan at a great price. She was extremely diligent in calling me back and was very courteous and personable. Kayleigh was very patient with me, as I was indecisive, and she guided me into a plan that I could absolutely benefit from. Thank you.

6 years ago

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J Monette Greenville, NC

Brett P was over the top. He had an outgoing personality and was absolutely helpful in answering all my questions. I have already emailed this warrant company to about 9 of my friends just based off of my experience with him!

6 years ago

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Dennis Murphy Omaha, NE

The rep who responded to my inquiry was extremely helpful, answering all of my questions without being pushy. We had a home warranty plan many years ago in another city that was less than satisfactory. He explained the several options clearly. I would highly recommend CHW and my rep, Kevin.

6 years ago

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Helmet Northville, MI

We spoke to a person called Phil M. He was very knowledgeable and understanding and very helpful. He took the time to explain all the programs and answered all our questions. A+ for all his efforts. I believe we joined a good company.

6 years ago

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Veloy Habinck Camp Verde, AZ

I have filed three claims with CHW; two relating to having a garbage disposal replaced and then to have my air conditioning unit serviced. The technicians that came out on both occasions were professional, courteous and very knowledgeable. It is such a wonderful feeling to be able to count on these services.

6 years ago

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Betty Booker Strum, WI

I feel if something needs to be fixed, it should get fixed with reimbursement regardless if its in the house when it was bought. the older homes don't always have everything in your sections and the home owners should have to pay full price if they paying you all a premium that's why we have a warranty. some things aren't up to the standards you all recommend. the house is bought the way it was built back when ever it got built. I could see paying half of the bill not the whole built because of a tiolet had to be removed to fix the problem. That was the only way to get to the issue to fixed. The contractor did the job so more issues didn't happen but know I have to pay full price plus try to figure out to get an access to the sewer drainage in my house that wasn't there when I bought the home. You wont pay for two more contractors to come out to fix that know either, so that's on me again plus the whole bill from the previous issue. Thanks a lot, your not really saving me a whole lot now

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement .

Jun. 23rd, 2020

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LONNIE C HASPEL Bullhead City, AZ

I JUST SIGNED UP FOR SERVICE SO I CAN ONLY SPEAK ABOUT THAT . SALES REP ALEX WAS VERY NICE, HE LISTENED TO ME AND MY CONCERNS. HE PROVIED VERY PROFESSIONAL SERVICE. HE ANSWERED ALL OF MY QUESTIONS AND WAS NOT A PUSHY PERSON , IT WAS A GOOD FIRST EXPERIENCE WITH COMPANY WE WILL SEE HOW THEY DO WHEN I NEED SERVICE.

6 years ago

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J Paruzinski Austin, TX

The Ness tech, Austin, was friendly and knew what he was doing. He had to order several different parts to fix the dishwasher. He was great. I have been informed that there is going to be several visits to come. I am being kept informed about what is going on. This is the first time that I have used Choice Home warranty.

6 years ago

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Vicky Williams Memphis, TN

I had American Home sheild I had a problem with my stove greenway was called they came out it took two months to fixed my stove. And American Home shield did nothing I haven't had choice long but I think they are great I plan to be with them a long time. And they're cheaper than america home shield too

6 years ago

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S. Wright Philadelphia, PA

When I was about to Cancel the Superior Staff took care of my situation & I appreciated it CW will be recommended to others by me of taking care of their customers although some staff didn't want to do Job: There are those who go beyond: Thank You

6 years ago

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Michael Williams Norcross, GA

My entire experience from beginning to end was exceptional. My air conditioner went out around 3:00pm and your customer service representative had someone out the next day. The service technician was professional and provided excellent service.

6 years ago

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Allie Bautista Dallas, TX

I just had my second service call with Choice Home Warranty. I am so impressed. I had very little expectations based on horror stories of home warranty companies and my experience has been wonderful! I can’t thank you enough for taking the burden of repair costs from this first-time home buyer.

6 years ago

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Lester Villnerve Mandeville, LA

I have been getting a tremendous response time to check my appliance, usually within 2 days. I did have a part that was discontinued and the repair cost was more than what was allowed so I was offered a cash settlement less than 1/3 of a replacement for a refrigerator. I declined the offer and went to negotiation. I was given $200 more, but still a little above 1/3 of the cost of a new refrigerator. Over all though, I am satisfied with

6 years ago

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Judi Jackman Greenfield, MA

I liked that you were willing to give me the full coverage with the senior rate. And willing to send me the paper instead of e-mail my coverage that you normally don't. Very pleasant to speak with on the phone and not being pushy on get your coverage. And I really Thank you for that. And I feel the price is good and affordable for me.

6 years ago

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Ray C. Johnson Mansfield, TX

I HAPPY TO SAY THAT CHOICE HOME WARRANTY, HAS FOR NOW BEEN GREAT TO WORK WITH, VICTOR WAS ON OF THE ON PHONE REPERSENTIVE THAT I SPOKE WITH , DID A WONDERFUL JOB, WITH GETTING BE THE BEST RESULT, AND GREAT RESPONSE , WITH MY A/C NOT COOLING PROPLERY. CHOICE HOME WARRANTY CONTACTED AN CONTRACTOR AN SETUP AN APPOINTMENT WITH IN 24 HOURS.

6 years ago

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Tisha and Jan Kraus The Colony, TX

They were able to get us into a plan that worked for our budget and lowered our overall cost over 42 months along with lowering our out of pocket for each service call. Also, they were able to give our family members a bonus for referring us! Overall a good experience.

6 years ago

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Meri Dworkin High Point, NC

I was informed all along about service technicians progress and arrival- He found the solution to my problem quickly abd installed the new part- what was nice is he had the part in the truck and did not have to order and come back with another appointment- Online claim works fine -

6 years ago

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Joanna Valadez San Antonio, TX

Choice Home Warranty is fast reliable efficent and professional. Its easy to submit a claim over the phone or through the website. I received a name of the company and daye and time I can expect them for service. CHW is amazing!

6 years ago

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Wendi Osborn McKinney, TX

When our AC went out I made a claim late on a Wednesday night. The claims department sent me an email immediately. There was a small miscommunication with the assigned company, My email from Choice had them coming on Friday and they had it as Saturday. Choice helped me iron this out and called me back with in an hour of my email. They responded quickly throughout the process and our system was fixed by Tuesday. It was a very positive experience.

6 years ago

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John Ruby Cypress, TX

Our microwave stopped working, a tech came out to repair and diagnosed the problem. Upon requesting a board be switched out. Choice decided to replace with a new one and worked with me on replacement check. Cheryl was very professional and helpful with this process.

6 years ago

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Helena Harrison Indianapolis, IN

I’m new CHW and with the Pandemic help has been slow in coming. I have been without Air Conditioning for over a moth. I’ve tried several times to get help. A nice young man did come out to check my furnace as the pilot light went out. I called again as I needed the Air Looked at. They assigned it to Henry & Sons who it turns out hasn’t been a contractor with CHW as they had been bought out. Ray’s Heating & Cooling Is the contractor. Whoever I talked to on phone scheduled them for 3 to 8 on 6/8/20. No one came so I called and No one answered but the automated Service. I kept calling and finally I was able to talk to someone who assigned the claim to someone else but I requested Ray’s. He was scheduled to come this Monday but didn’t make it. I think there was a hiccup in communication between him and the young lady I talked with. I’m 85 years young who has her newest Great Grandchild visiting from Alabama She is only 4 months old and is my 16th Great Grandchild. Ray the owner of the Heating and Cooling is very nice and polite Which is why I requested him. I had also checked his qualifications and work ethic on BBB

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 11th, 2020

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Adell Irvin Providence, RI

The process to obtain service was simple. I completed the on-line service request, received several processing communications, service provider arrived as scheduled, work was completed, paid my deductible/service fee, and done. I was very satisfied with the process and the service.

6 years ago

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Melanie Gray Nampa, ID

My sales representative was a gentleman named Damien S. May I first say what a polite and very informative person he was on answering all my questions. He is definitely an asset to your company. My experience was very pleasant and am looking forward to have peace of mind with Choice Home Warranty behind me.

6 years ago

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Cynthia McIntyre Upper Marlboro, MD

I am realiizing that as I file claims, the more difficult it is to get a technician out to solve the issues. Recently the pipe to the A/C was freezing up and once I filed the claim, it took 5 days for a tech to respond and show up. This was not a good wait time and I felt like my hands were tied because I knew that if I paid up front that I would probably not be reimbursed.

6 years ago

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Samantha Deal Atlanta, GA

My dryer stopped drying. I put in a claim. It took a couple of days to find someone to come out due to the fact that i live in a small town. CHW gave me the option of paying me back to get one sooner. But before i could accept their offer, they found one.

6 years ago

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Patti Orr Las Cruces, NM

Was shopping for a home warranty to replace one that came with our home. Called Choice first and really liked the senior warranty and Ronald L really helped us on the phone. Really nice to talk to a customer service rep who wanted to help you and give you the best service available.

6 years ago

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Karla Vidal Miami, FL

I love the ongoing communication regarding your claim. They keep you informed at all times. Also very good customer service. When you have system or appliance outages its a very frustrating situation, their customer service reps do their best to resolve your problem. So far a very positive experience with CHW and thankful to my neighbor that recommended them!

6 years ago

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giorgio paolini Winston-Salem, NC

MY A/C was low on refrigerant and not cooling the house. I opened up a claim on line, within three days Choice home warranty sent a technician that checked the A/C unit and refilled it just for the service charge of $65.00. I am satisfied with the warranty coverage. Giorgio

6 years ago

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Megan Marlo ,

My first experience with some man (i don’t remember names well) was not good and put me off but when I was called again the woman on the phone was much better with customer service and gave me such a good deal that I couldn't pass it up so I cancelled my other trial period from another home warranty company and switched immediately.

6 years ago

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Grochowski ,

So far has been great, awaiting the service to be completed. They processed our claim in a timely matter, had technician to our house in a timely manner also. The claim was approved the same day the technician made a 2 nd visit to evaluate the problem. Very satisfied so far.

6 years ago

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Dorothea DeVore-White Trenton, NJ

In this midst of this pandemic my stove oven stop working. A call to Choice resulted in a quick response to send a technician. While we experience three rescheduled in the same week that I know was pandemic related when the technician arrived he was very Professional and knowledgeable and fix the issue during the first service visit. He was socual distance conscious, wore a mask and made the repair a good experience.

6 years ago

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Ric Townsendd Trussville, AL

I just joined today, but I was impressed with the various options to join and online information. I was able to fully register online without a phone conversation. Although after joining I did get a phone call offering me the policy for almost $200 cheaper.

6 years ago

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LEn Maith Meridian, MS

I am happy with the efficient way my claim was handed by choice after a bad start not Choi’ces fault but a contractor canceling at the last moment.Since itwas a sewage problem we were without water for four days.I found a replacement agreed Toby choice and all’s well that ends well.i am a happy costumer Len Maith

6 years ago

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Hugh Hicks Grayson, GA

I have been completely satisfied with the service I have received from Choice Home warranty. First my washing machine stop working. It was completely fixed rapidly. Next my air conditioner stopped. I got immediate service and it was fixed to my satisfaction. Great service and great customer service. I am well pleased with Choice Home Warranty.

6 years ago

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Nancy Coll Wantagh, NY

My experience was very good.. I had the Same company for years and no one ever gave me a lower payment because of my age or because I am a Nurse! I called about 4 other companies and this is the the company who is number one on Better business and I see why! Best service and best phone experience! Thank you!

6 years ago

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HRAND1969 Atlanta, GA

My initial experience with CHW was colored by confusion and frustration. CHW informed me approximately 20 hours after claim submission, that I would have to seek out a local tech caused no CHW recommended local tech had picked up the assignment. I was able to find a local tech also with successful resolution within 2 hours. The authorization /reimbursement form contained a user-prompt for WORK ORDER # with no explanation that WORK ORDER # and CLAIM # were the same. The tech was paid for services rendered and had left my residence by the time CHW customer service was contacted and explained the correct input for the WORK ORDER# field. The authorization web link and supplementary information forwarded to local tech. Based on CHW marketing, I assumed local tech assignment was not an issue; however ,In the end, I did get my issue resolved. I’m just hoping mitigating circumstances will allow my reimbursement to be approved.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

Choice Home Warranty Reviews