Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Verified Customer

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Prasad Karanam Plano, TX

The response was very good with acting fast. Also not multiple visits, replaced appliances.

2 years ago

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Matt Houston, TX

It was quick and smooth on any fixes. The technicians were very professional and knowledgeable

2 years ago

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Bill Shapcott Davidson, NC

Reliable/dependable service and service provider delivered/fixed issue. Out was as desired.

2 years ago

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Christian Davies Columbia, MD

Good support and good customer service. Response time was appealing and appreciated.

2 years ago

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Lisamarie Rykowski Goodyear, AZ

Always prompt service always professional people sent, a great value for the money

2 years ago

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Martin Wiesenfeld Clermont, FL

Received service but had to wait a couple of days. When its your air conditioner in Florida its a big concern

2 years ago

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Jacqueline Jackson Milwaukee, WI

Sometimes slow at finding a contractor as well as reimbursement for finding my own contractor. Also, need to do a better job at vetting contractors.

2 years ago

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Sherry Figueroa-Watkins McDonough, GA

Because we had to pay a large amount to tech for our air conditioner. It took several weeks to talk with a representative to explain why we had to pay. Same thing happened with our stove top.

2 years ago

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Alice J Vierck Saint Charles, MO

They responded quickly, however the product they supplied is inferior to what is being replaced, and I could not speak to anyone on the phone about it.

2 years ago

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Monica Edith Jaramillo Kensington, MD

I have been a client for my four properties and sometimes my claims have not gone through because they did not cover certain items/problems.

2 years ago

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MC Salisbury, NC

They make it too hard to get the work done. The contractors are terrible. The $65 call out fee is ridiculous considering what Choice charges for contracts. There should be no call out fee at all.

2 years ago

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Robert Rank Churchton, MD

Repair service has been quick. Service personnel have technical skills and get the job done

2 years ago

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Jackie Longmore Taylors, SC

Usually quickly find service company or give me the option to find my own and be reimbursed

2 years ago

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Gilbert Orozco Plano, TX

always quick to have a company assigned to correct the problem covered by the warranthy.

2 years ago

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C Steele Baton Rouge, LA

Takes care on my needs whenever I need service and resolved issues with providers when necessary.

2 years ago

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Pamela Price Katy, TX

I love Choice Home Warranty. Easy to work with, pleasant and get back to you in reasonable time.

2 years ago

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Rosemary Parker Henderson, NV

First time calling and my problem was resolved immediately and this was on a Sunday!

2 years ago

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Deborah Levin Spring, TX

From the day I called for service until the service was completed Everything went great!

2 years ago

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Gregory Valen Honolulu, HI

Always on top of my appliance issues. I have been with these folks for 3 years.

2 years ago Edited January 10, 2024

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Susan Bruemmer Lawton, OK

I have been able to get services when needed, occasionally there is a short wait for an available technician.

2 years ago

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Mitchell Duluth, GA

Fu recently not what I expect. Assessment of issue not thorough, some contractor simply want to replace rather than repair the problem

2 years ago

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Walter Sherman Crystal City, MO

The reason I have not filled this out sooner is that it is still the insulation was very saturated and is still weeping a little bit

2 years ago

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Donald R Quimby Savoy, TX

It takes to long to get someone to answer the phone. The automated system really sucks. And there is no guarantee anyone will get back to you.

2 years ago

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J Rose Maple Heights, OH

Some of the service companies are not customer friendly. They are slow to respond to customer needs and the non-charges are not affordable

2 years ago

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MERLENE RODNEY Smiths, AL

My issue has not been resolved and the last time I called the representative did not even verify the information before he presented me with information from the last update I received on my claim

2 years ago

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Verified Customer

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Kimberly Homer Stanton, TX

They did not cover needed repairs and I not only had to pay the $65.00 house call for my air conditioner I then had to pay someone else to come and replace a part that was out when the original repairman never returned!

2 years ago

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Tammy Mesquite, TX

They always gave support. I chose them for the coverage and pricing. They sent someone to repair the air conditioner.

2 years ago

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Nancy And Larry North Las Vegas, NV

It was very easy. My oven went out and they were right on it, took care of the problem right away.

2 years ago

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Donnie Kelley Griffin, GA

Every time I have needed them, they got a service repairman to my home immediately.

2 years ago

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CAROLYN RUMSEY Oklahoma City, OK

Arrived on time. Answered questions I had. Cleaned up the area before leaving.

2 years ago

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Raymond E Geiszler Las Vegas, NV

a great response and very quick and service person knowledgeable people in office were frendly.

2 years ago

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sivarama krishna vellanki Round Rock, TX

Technician worked on my issue was very knowledgeable and fixed the issue with in no time

2 years ago

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Larry Mease Bowie, MD

Service has been great over the past 7 years. Recommends has been on point and reliable.

2 years ago

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Charles LaSalla Wading River, NY

Fixed my dryer with no problem service person was prompt and made needed repairs.

2 years ago

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Nancy Wells Gulf Shores, AL

The time I needed to have a refrigerator repaired they sent a man who took care of my problem

2 years ago

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Tom & Patty Las Vegas, NV

Service from Choice Home Service has excellent in the past and we hope it stays that way.

2 years ago

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jessica gonzalez Ocoee, FL

they had great customer service worked quickly to resolve the quality of work was outstanding

2 years ago

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Minnie Walker

I have always received professional, courteous and timely service from the contractors. I feel I get value for this warranty plan.

2 years ago Edited January 10, 2024

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Belinda Alvarez Alice, TX

The claims take way to long to be addressed. I've been waiting 2 weeks for an AC technician to come back and check my AC. He did not repair it the first time.

2 years ago

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Kathy McPherson Lawton, OK

For they send me two different people out which the first one was bad then finally send some one else and charge me again

2 years ago

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Tamra Goldsmith Las Vegas, NV

THEY OFFER GOOD RATES AND LOW DEDUCTIBLE, BUT HAD ONGOING COMMUNICATION ISSUES AND SLOW RESPONSE TIME TO FIX A REPORTED CLAIM.

2 years ago

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Patsy Livers Southaven, MS

CHOUXE only allowed me $340 to purchase a new washer that Cost $580..this was 7/9/22..today is 8/19/22..I have not received the ck my rep Chasity requested..Nor have I receive a gift card for $340 from Lowes

2 years ago

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Verified Customer

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Deborah Diamond Bar, CA

Poor customer service, never received several calls that I was told I would receive from a supervisor. Slow to respond. Too over seven weeks to resolve issue. Told different amounts for my share of cost

2 years ago

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Verified Customer

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Jay Frisco, TX

I took complete package but when asked to repair door bell, simple answer was that it is not covered. When I took warranty CHW was so nice to tell lies that everything is covered

2 years ago

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Connie Naples, FL

They respond very quickly. I used it a couple of weeks ago for a garbage disposal change.

2 years ago

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Bruce Pierce Houston, TX

They cover home repairs, that other home warranty companies don't cover at a cheaper yearly price

2 years ago

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Irene Switzer Clarksville, TN

Always have had great service, every time I've they have gotten someone for the repair!

2 years ago

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Simona Olage Grand Prairie, TX

Best customer service. Great communication. Convenience and best service companies they work with.

2 years ago

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valerie johnson Hixson, TN

Call was made and appt. sched. wish yall would send someone within 25 miles not 95 miles away.

2 years ago

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Verified Customer

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James Flandera Pensacola, FL

Great repair work. Didn't try to patch drain system under sink. Replaced with new drain pipes.

2 years ago

Choice Home Warranty Reviews