Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Karen Parrott Pawleys Island, SC

I have had a claim in for a air conditioner replacement since May 30th. It is now July 9th and I still have no air in 100 degree weather in South Carolina. I will never renew with you again!

2 years ago

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Quentin oropeza Houston, TX

Good response time. Always informed of status on my claim and service provider

2 years ago

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Jerry H Randall Spring, TX

Fixed the problem. Dishwasher is working fine now. Very satisfied with Choice Home Warranty

2 years ago

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Roberta Young North Las Vegas, NV

From the time of the first phone call everyone is understanding ,efficient and professional

2 years ago

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Polly Freund Dandridge, TN

Great response time. Reliable companies to do the required work with very good follow up.

2 years ago

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San Channelview, TX

Easy to navigate the website; customer service is great; no hassle when filing a claim.

2 years ago

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Sarah Williamson Greensboro, NC

The service is fast. Customer service made everything easy to get my toilet fixed.

2 years ago

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Donna M Turner Finney Richmond, VA

I CALLED ABOUT MY AIR CONDITIONING AND THEY jumped right on it and I was with air in a few day

2 years ago

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richard Gnatowsky Riverview, FL

Awesome cust service and company sent had awesome communication and cust service by tech.

2 years ago

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Joan Ehrgott Hilton Head Island, SC

Choice Warranty has worked with us on our claims in a prompt and professional manner.

2 years ago

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H Parker, CO

They did very good work, on time easy to schedule time for work. All enjoyable workmen.

2 years ago

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Priscilla Matthews Milford, DE

When ever something breaks down in my home, and I call it in and they always send a technician.

2 years ago

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Verified Customer

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Betty Larson Sioux Falls, SD

prompt, courteous service (it was just a circuit breaker problem which he soon discovered!)

2 years ago

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Edna Frazier Gaithersburg, MD

Very responsive and helpful to resolve my repeated phone regarding my microwave claim.

2 years ago

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Cat Diclaro Beckley, WV

There is a live person on the phone. She was patient, helpful and knowledgeable

2 years ago

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Keith A Breedlove Groveland, FL

CHoice connected me with a very competent technician who solved my maintenance problem immediately.

2 years ago

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Yul Grayson, GA

Extremely prompt; truthful advertisement; great process, wonderful customer service

2 years ago

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Evelyn Valencia Muehe

Great fast service by professionals quick to resolve the problem

2 years ago Edited January 10, 2024

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Verified Customer

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Fannie Evans Austin, TX

Did not alert customer of rate increase to repair covered home item. Found out when repair was done.

2 years ago

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Vernon Ruff Saint Louis, MO

They resort to bate and switching in their advertising. If you can't repair then they advertise they will replace. This is true in many cases.their advertising

2 years ago

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Pearl Houston, TX

I had trouble with my air conditioning and I called and they came two days later.

2 years ago

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Crystal Bowie, MD

I will not be renewing with this company. I neede my AC unit to be replaced and it wasn't. I just wasn't pleased and it hasn't been what I'm looking for.

2 years ago

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Verified Customer

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Cynthia Bessemer, AL

My air conditioner was leaking and I put in a claim for it within four hours it was cleared.

2 years ago

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Lori Martin Lenoir City, TN

My air conditioner wasn't working & they sent the contractor here & they fixed the issue.

2 years ago

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Deborah A Smith Bedford, OH

when I had a problem with my furnace they sent out someone within a reasonable amount of time.

2 years ago

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Lamon Dubose Baton Rouge, LA

They give excellent next day service! They use providers whom provide excellent service and work.

2 years ago

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Jen Stevenson Waxhaw, NC

Response time is spot on. Actually less than 24 hours both times we needed a repair.

2 years ago

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Meldoria Miles Philadelphia, PA

I received great service from choice home warranty in my home for repairs. I was truly elated

2 years ago

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Donna Southport, NC

It has been almost 2 months without a refrigerator since I called.. Not scheduled until 7/6. Had a lot of complication due to LG

2 years ago

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Ron Ragon Sedgwick, KS

Did not approve replacement squirrel cage that was warped and out of balance, said it was out of balance due to being dirty - it wasn't? How can a warped squirrel cage be a "regular" maintenance item?!?!

2 years ago

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Matt Moskosky Fredericksburg, TX

Claims not dealt with as advertised. Can't get ahold of live person unless willing to wait 30+ minutes on hold. Claims filed erroneously and then not rectified in timely fashion. Could go on

2 years ago

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Dennis Clark Stone Mountain, GA

They are total deceivers. I was deceived and I am very upset about it. I don't know any one that likes to be deceived even the one doing the deceiving. My experience has been a horror story.

2 years ago

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Angela Purdin Dayton, TX

They claim they will replace your appliance with one of similar features, efficiency, and capacity; however, they only give you a portion of what it will take you to replace it.

2 years ago

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Clinton Child Nampa, ID

Unable to talk to a person on the issue and had lots of out of pocket expenses that could have been avoided.

2 years ago Edited January 10, 2024

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Verified Customer

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JAN MIEDECKE Chino Valley, AZ

They are on the ball. They made sure we were kept informed every step of the way.

2 years ago

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Mark Mason Cherry Hill, NJ

Because of experience to take care of problem when they occur as fast as they can.

2 years ago

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Sammye R Rich, MS

Assigned repair companies promptly. Those companies came promptly and performed John efficiently

2 years ago

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Felicita Feyerabend Rio Rancho, NM

When I called for my refrigerator. They couldn't fix it so the got me another one.

2 years ago

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Margaret m Jones Las Vegas, NV

The service is fantastic! The price is fantastic and there's service people are magnificent.

2 years ago

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HAROLD E. DENNISON Albuquerque, NM

Claims process has been smooth and easy. Always sends competent repair personnel

2 years ago

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Smith Earlene Jacksonville, FL

Customer service is awesome and fast response in finding a technician for my home repairs

2 years ago

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fran l grossman

fast solutions to my issue- my ac was non fixable and they sent a great person to fix it fast and quick- no waiting for parts either- just a day or two and I was all done

2 years ago Edited January 10, 2024

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SOHN HAMILTON Stafford, VA

Nothing but satisfaction. Fast, responsive, and has satisfied all of my concerns.

2 years ago

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Mandell Greene Wilbraham, MA

The warranty program has generally worked as advertised. Had trouble finding a plumber for one service call.

2 years ago

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Beverly Johnson Cordova, TN

Good work done with changing of locks. One door the lock was changed but the closure mechanism did not latch.

2 years ago

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Melvin Seiden Grayson, GA

Have waited by my phone for dispute mgrs to call me at the scheduled time.. They never called re oven which is still not working.. Unacceptable e

2 years ago

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Verified Customer

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Renee Kleinjan Florence, AZ

Sold our home and didn't receive much of a refund as compared to the upfront money I paid and the length of time we had the policy.

2 years ago

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Lynn watkins Birmingham, AL

I had to pay 85.00 to fix fridge, which was no problem, then called them but to fix again, still not fixed and they want to charge me again.

2 years ago

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Cheryl Field Dallas, TX

My AC is not working. I notified them on 6/20. They are not coming until next Tuesday. It is extremely hot and the delay in getting my AC working is not acceptable.

2 years ago

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Verified Customer

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Rhonda Virginia Beach, VA

Wish I could rate an "0". Slow response time, no callback only after having my heating/ac unit fixed by me and choice warranty contractor causing the damage not due to weather or age.

2 years ago

Choice Home Warranty Reviews