Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Joseph Swift Arlington, TX

I feel like this and people out they don’t diagnose things correctly so they get out of paying and I also feel like their case managers when you try to appeal and talk with them they don’t listen to your side of the story they’re not very knowledgeable about what’s going on and I thought they were actually very biased and rude

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 15th, 2021

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Verified Customer

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Shirnett Bonner Hampton, GA

Quality service and rate per service.The service man was on time and he was very knowledgeable of his work.

4 years ago

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Cody Lipps Spring, TX

On time and very friendly. Got the repair done in less than a hour and our air conditioner work like it should.

4 years ago

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Hari Hockessin, DE

Your services are outstanding and in particular I am very happy with my last claim the way you handled so promptly

4 years ago

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J Englewood, CO

No communication. Technician said they would come back to repair dryer but never showed. I had to call choice warranty twice and received an answer later saying another technician would come out to revaluate and start the process over. It’s been 2 months! I’m thinking about canceling policy I’m so mad

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 15th, 2021

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LeeAnn Gibbs Prince George, VA

Terrible customer service. Terrible turn around time to get appointments to speak to a representative, to get issue resolved, if replacement the value they offer isn’t enough to buy a new appliance, gift card instead of money and it takes a month to process and still waiting. Awful and would not recommend this company!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 15th, 2021

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Verified Customer

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Steve McCullough Commerce City, CO

Had to schedule my own repair. Had to contest a decision to pay for repairs. After I appealed the decision, the response was excellent.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 15th, 2021

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Verified Customer

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Troy Brown New Bedford, MA

I have been waiting for them to replace my dryer apparently it takes 30 days before you get your e card so if you.have an appliance like a refrigerator your out of luck for 30 days

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 15th, 2021

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Verified Customer

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Peter Zambardi Havelock, NC

Just join recently and to put in electrical service request which was handled promptly & satisfactory.

4 years ago

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Yvonne Bradley Hyattsville, MD

Do not return phone calls as promised, unable to give information when a contractor will be able to perform jobs requested, always send the wrong contractor.le to performed jobs that are needed,the assistant

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

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Verified Customer

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Brenda Euless, TX

Because they are prompt The problem is usually taken. Care of in a timely manner, and they keep you informed

4 years ago

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Fan Chen Aurora, CO

I had one of Technicians not showing up for his appointment after I waited all day. The one who showed up did the very minimum. I ended up paying on my own getting people come over to the house to fix the stuffs than waiting for home Warrenty company’s technicians. Not a good quality of services.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 14th, 2021

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Verified Customer

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Elizabeth Newport News, VA

Customer service is probably the worst I’ve ever experienced. I have been hung up on countless times, people do not listen to my questions and concerns, I have had some people just be straight up rude to me. No one can seem to resolve any problem I have.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Sep. 14th, 2021

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Verified Customer

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Mark Doane Olive Branch, MS

Online request was easy, and got a email to confirm with a update, of the appointment and company assigned.

4 years ago

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Erica Jaramillo Bentonville, AR

We have had issues over and over again getting technicians assigned to us. We are just having to pay out of pocket to get things fixed because we choice can’t get anyone to the house.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 14th, 2021

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Verified Customer

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FNU Om Prakash Plano, TX

Excellent experience on my issue with AC fan which got faulty... great professional service provided by tech person :)

4 years ago

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Verified Customer

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Betty Blackwell Woodstock, MD

The service was great. Quick to respond. The contractor was very friendly, very professional and helpful.

4 years ago

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David Levin Bloomfield, NM

Aug 10 ac went out 3 weeks later they still could not find a tech to come work on it due to no one wants to work with them as they pay slow and undercut the retention for the techs. At that time I opt for the reimbursement option and don’t you know it they deny the claim

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Sep. 14th, 2021

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Verified Customer

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Andrew Bausher Florence, AL

Terrible customer service, no contractors want to work with them, every contractor I’ve spoken to said that home warranties are a scam and ive realized that when I chose choice home warranty (should have stayed with American home shield they at least seemed to care about the customer)

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 14th, 2021

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Verified Customer

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Matthew Moore Winston-Salem, NC

I would absolutely never recommend this company. The tech knew the system was faulty lied and the company closed the claim. I sent text messages to them where he openly admits it and the company is still trying to charge for another tech to come out.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 14th, 2021

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Verified Customer

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Paul Scottsdale, AZ

Quick response times when a claim is made and they partner with rofessional contractors for the work.

4 years ago

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Barbara lay Batavia, OH

Got problems solved second time Dave from Veracruz took care of the problem with in a timely manner

4 years ago

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Barbara Ward Little River, SC

They always follow through.Alwayd very courteous , and always there to listen to what you have to say.

4 years ago

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Shirley Georgetown, TX

I would like to cancel. The first and only time I used the warranty my warranty was on August 18th. They came to fix the refrigerator and the ice wouldn't work so I called them back and now it is leaking on the floor. I am trying to get someone to help me but I am not hearing back from them. They didn't fix it and they won't come back.

4 years ago

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Verified Customer

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Doris Utica, MS

They cover major appliances. They don't cover my computer but they did cover my refrigerator and air conditioning.

4 years ago

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Ira Durham, NC

I needed to use Choice for my freezer. They came out to assess it and came back four days later with the part. The part did not work and now it's been over two weeks and I have not heard from the company that is supposed to be repairing it. I think their service people are terrible and I haven't heard back from anybody I've called.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 14th, 2021

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Verified Customer

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Bonnie Indianapolis, IN

It takes forever to get anything repaired and to get a response from anybody. I am disappointed in it. It took them a month to replace my hot water heater.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 14th, 2021

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Verified Customer

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Sampath Frisco, TX

Great service. I think the quotes are reasonable. It's good customer treatment or customer service for the policy or insurance for sure.

4 years ago

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Shadi Dublin, OH

I have two incidents that they covered. I've used it now for less than one year and I have agreements with them for six years.

4 years ago

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Ricky Smith Alabaster, AL

When the policy was initially sold to me, it was indicated appliances would be replaced. There was nothing said about actual cash value or the age of the appliance. Now my dishwasher has quit and you guys pay 246.00. Pretty pathetic. We are looking elsewhere for another company.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Verified Customer

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M SHULER Mesa, AZ

I already shared my feedback , why do you keep asking me to share my feedback? Service is perfect! stop asaking me.

4 years ago

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Laur Ponte Vedra, FL

Had an issue with our dishwasher. They sent out a repairman who ordered a new part and fixed it as good as new.

4 years ago

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Pamela Riegel Tarboro, NC

Had to wait on parts only to find out my washer could not be fixed. Now, they will replace it it's been 2 months not offering enough to buy new one. Now, I have to wait another week to even talk to anyone about it. 2 months without a washer is ridiculous

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 25th, 2021

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Verified Customer

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Terry Kelly Waco, TX

I could NOR reach a live person when I needed help. When finally assigned a contractor via email, it was scheduled 10 days out! Your company knew my refrigerator had gone out and we needed someone out within at least two days. We weee forced to hire someone on our own. He came the same day. Very disappointed.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Verified Customer

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Barbara L Glenn Bella Vista, AR

Their Customer Service is very bad. They do not get back to the Customer on a fallow through of a claim that has been established but has to wait for service from the Tech assigned because of a hold up on Tech's end.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 2nd, 2021

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Suzanne C Quinones Troy, MO

They respond quickly. Always been happy with the people they've chosen to come to house to repair what is needed to be fixed.

4 years ago Edited March 14, 2024

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Verified Customer

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Robert Vaiden Toano, VA

I have had three appliances broken since the start of July. It is now August 19th with no date for resolution. All updates and communications have to be initiated by me. I was overcharged $150 for initial deductible that has not yet been refunded. Calls are not returned. Very disappointing.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Verified Customer

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Dawn Severn, MD

Extremely efficient. I submitted the request on a Saturday and the technician was at my house on Monday.

4 years ago

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Kevin Kent San Angelo, TX

Normally, they have horrible service and response time. However, the last time I had a AC problem, the only time I ever ended up using Choice for a repair, the tech did a great job.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with prior services. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Sep. 2nd, 2021

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Verified Customer

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Nancy Taylor Anderson, SC

They are always there when I need them and if there is a problem I can always count on them to fix it.

4 years ago

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Karen Barker Columbia, MO

I had no hot water for 11 days. Only one person came out to look at it but never returned. No company's in my area are willing to work with them. Finally I had it fixed for $478 dollars. Out of my own pocket. Even emailed the owner of the business but never received a response. This is a worthless company. Save your money.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Verified Customer

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Fr. William T Alford Germantown, MD

The Choice team continually seeks ways to help make their customers experience a positive experience.

4 years ago Edited January 10, 2024

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Verified Customer

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Bruce Hoffman Fort Myers, FL

The ease of the process requesting warranted service. The professionalism and responsiveness of customer service team.

4 years ago

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Verified Customer

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Brian Stewart Davenport, FL

Pricing on the service is very good. Being able to pick your own services company is a great benefit.

4 years ago

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Verified Customer

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Mark Farber Marietta, GA

Process to get an item fixed went well which included finding the right company and that company fixing the problem

4 years ago

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Verified Customer

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Sis Sahlberg Sun City, AZ

When I needed help they got it quickly and so far any Service Person I've had had been kind, helpful,knowledgeable

4 years ago

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Verified Customer

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Lola Florissant, MO

Easy to deal with and timely responses. Very professional contractors were dispatched to care for the problem.

4 years ago

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Verified Customer

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Henry Carter Richmond, VA

II have been a client for about 5 years .Every claim submitted has been resolved promptly. I renewed until 2026!!!

4 years ago

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Peter Faltings Pocono Summit, PA

The service company did not come on the day they were scheduled and when they got here all they did was put a filter in my system

4 years ago

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Verified Customer

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Mrs. John Andoh Kapolei, HI

The options to use your own tech is a great feature as well as CHW tech arriving sooner that scheduled.

4 years ago

Choice Home Warranty Reviews