Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Verified Customer

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Ken Scott Frisco, TX

Took quite a while to get in contact with people, and it has been quite a while that I was promised a check. I still have no check ...

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Verified Customer

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Mary Palmer Greensboro, NC

Placed a claim regarding my dryer, paid the service fee, vendor states he reported to CHW of a continuous issue. I never received anything to indicate another problem.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 28th, 2022

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Verified Customer

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Robyn Callaway Palm Beach Gardens, FL

This time it was a good experience. Previously we had a terrible experience, with customer service which is why I gave such a low rating. Due to their previous unresponsiveness, I will not be renewing my contract,

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 23rd, 2022

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Verified Customer

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Maria I Romero

Poor customer service. Takes a long time to actually get to speak to a customer service agent

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 23rd, 2022

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Verified Customer

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Johnna Gellenthin Coldspring, TX

Bought house, 1 month and AC goes out. Why did I buy a warranty that doesn't cover anything. I really think my Realtor was sold a bill of goods by your rep. Personally I would like to have my money back!

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 24th, 2022

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Verified Customer

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VELMER BOBO North Las Vegas, NV

My AC went out in Las Vegas it was in the hundreds And they took care me even Replaced my Unit

2 years ago

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bj holman Springfield, VA

they have lived up to the contract that I purchased and always helpful customer service rep's

2 years ago

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stage presence Hopewell Junction, NY

had to use them once and they never fixed the issue. I ended up buying the parts online and replacing them after watching a youtube video.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

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Verified Customer

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Kathy Schuck Venice, FL

Choice Home Warranty is the most unorganized rip-off of a home warranty program. They have repeatedly screwed up our claims and left us without water and appliances for several days.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 9th, 2022

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Verified Customer

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William Smalls Jacksonville, FL

I rate Choice Warranty this way because of their prompt response to my appliances issues

2 years ago

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Pam Whalen Cameron, MO

Quick response and great service - the tech took care of my problem with one visit

2 years ago

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Verified Customer

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Paul Yao Decatur, GA

The technician who came to my house was knowledgeable and was able to take care of the issues.

2 years ago Edited January 10, 2024

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Verified Customer

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Ricky Soehalim Hayward, CA

Poor service all around, doesn't follow up with any claims, have a hard time getting in touch with any of the techs and no updates about the work done.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 27th, 2022

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Verified Customer

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Barbara Mesquite, NV

Misinform. Have a year and half and need to cancel but won't refund my money though I paid for 3 years in advance. All these charges they say. Plus they don't have companies in our town that want to work with them

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 27th, 2022

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Verified Customer

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Shawna Pagan Payson, AZ

They do not cover normal wear & tear. Review process is not a good process. I received an email advertisement stating they cover normal wear & tear just after being denied my claim

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 27th, 2022

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Verified Customer

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Jimmy North Las Vegas, NV

They gave me a quick response. I called them when the sink was leaking and someone was out the next day.

2 years ago

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Angel Easley, SC

They were very, very responsive even after hours which I appreciated. I like the company.

2 years ago

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Anonymous Gallatin, TN

I used Choice for my washer. They replaced the parts and they are reasonably priced.

2 years ago

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Verified Customer

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Keldon Pampa, TX

One time the heater wasn't working so I placed the claim and they sent a technician out the next day to fix it.

2 years ago

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Verified Customer

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Karen Tunica, MS

I like the low rates and every time I use my warranty they have someone out within a day or so.

2 years ago

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Verified Customer

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Leviticus Summerville, SC

I use a program and they reach out to me. Choice has the best warranty offers after purchasing a home.

2 years ago

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Verified Customer

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Miguel Murillo Hendersonville, TN

Really nice people. I'm really happy with the company. They fix things really quick. I love it.

2 years ago

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Verified Customer

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Darl Clites Potomac, MD

Work was completed as scheduled and the technician was very knowledgeable and friendly.

2 years ago

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Verified Customer

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Wilma Pipes Indianapolis, IN

When I called for service for my hot water heater it was several days when they repaired.

2 years ago

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Verified Customer

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Tracy Mross Cypress, TX

Not a long hold time when you call. They have a quick turn around time for appointments.

2 years ago

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Verified Customer

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Pearl Schulthies Three Rivers, MI

I've had two service calls on my washer, repair was completed successfully and in a timely manner.

2 years ago

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Verified Customer

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Mary Elizabeth Terrell Charleston, SC

answered call quickly. Came next day. Had part in his van and was able to fix it!

2 years ago

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Verified Customer

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Kinnon Bell Sugar Land, TX

Ease of scheduling service prompt appointments very capable contracted companies

2 years ago

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Verified Customer

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Theressa Dodson Goldsboro, NC

Choice Home Warranty has responded quickly and sent out repairmen out quickly to my home.

2 years ago

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Verified Customer

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Leah Thompson Yuma, AZ

Because they're fast and efficient they get the services needed in a fast and timely manner

2 years ago

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Verified Customer

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Jeff Doucet Kinder, LA

Fast response after initial claim made and to do repairs. Do think a great value for the money.

2 years ago

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Verified Customer

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Candice Miller Deer Park, TX

Appointments are easy to make and the service people are nice and knowledgeable

2 years ago

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Verified Customer

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Raymond Morales Miami, FL

Usually great but every now and then the technicians don't do the bare minimum checks that leads to extra visits

2 years ago

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Verified Customer

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Romy Esquivel San Antonio, TX

Very good experience with them. I have had several claims with them and they were very in scheduling a technician.

2 years ago

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Verified Customer

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Mae Waters Humble, TX

The job was done in good time. The person who did the job was very knowledgeable and friendly. company

2 years ago

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Verified Customer

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charles moreau Metairie, LA

was told my door was covered on my dryer, $65 later, it wasn't... 2 different pool guys came out, never heard from them again, another wasted $65

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 19th, 2022

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Verified Customer

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Patricia Lawson London, KY

We have been waiting 3 months for an ice maker repair with no response in nearly a month. A 2nd request for a water leak in the shower has yet to be explained why there is no need for fixing it.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Verified Customer

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Wendy Shol Peoria, AZ

Because my refrigerator stopped running and they didn't schedule a handyman until a week later. I had a freezer full of meat at least $350 worth and I'm supposed to wait a week?.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Verified Customer

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Lois Boykin Daphne, AL

The person was never on time. The night he put my hot water heater in it was 3:02 am when he left and it was not working. I had to call a plumber to install it. I dare you to call me to hear the whole story!!!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 19th, 2022

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Verified Customer

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Charles Miccolis Tampa, FL

We always get stuck between the contractor and choice on satisfaction and work needed to be completed. I am very frustrated with the process. We always seem to come out on the bottom.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Verified Customer

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Ruth A Murphy Belton, MO

Very good service. The service people that come to house are very knowledgeable.

2 years ago

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Verified Customer

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Annette Bichler San Antonio, TX

They have been very easy to work with and very helpful! No issues so far with any claims

2 years ago

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Verified Customer

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Ruth Gomez Fort Worth, TX

Every time I filed a claim they paid for it and I've gotten my warranty covered.

2 years ago

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Verified Customer

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Mauricio Torrecilla Greer, SC

excellent care and service don't have to wait long to be served. excellent service.

2 years ago

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Verified Customer

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Leticia Gonzalez Del Valle, TX

They're customer service and the promptness in which they respond to claims, quick!

2 years ago

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Verified Customer

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Leslie Clinton, MD

I love Choice Home Warranty! They always repair what need in an efficient and timely manner.

2 years ago

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Verified Customer

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Lenora Thomas Virginia Beach, VA

They have given the best service companies to do the work covered under the warranty.

2 years ago

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Verified Customer

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Mirtha Garcia Spring, TX

They have been able to fix all items I needed fixed. The response had been immediate.

2 years ago

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Verified Customer

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Jose Cruz Derby, CT

Needed service put in a call within 24 hours repair man came and fixed the issue

2 years ago

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Verified Customer

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Theresa Skaggs Olathe, KS

The minute I complained about a contractor they reassigned my request to someone else

2 years ago

Choice Home Warranty Reviews