Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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Margie Barlow Montgomery, TX

This is my second renewal with CHW. I pay up front for 5 years and get the 6th year free. You can't beat the price. Yes I've had issue in the past with CHW but in my opinion, you will never find a home warranty company that you are 100% satisfied with.

2 years ago Edited January 10, 2024

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Tina McCalop Baltimore, MD

Tech was prompt and professional. Gave me feedback about what I could do in the future to avoid further issues. Choice home warranty sucks though, won’t be renewing my policy with them.

2 years ago

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Karen DeLand, FL

Very fast response and the technician was able to get here the day after Thanksgiving. I submitted the request the evening before Thanksgiving so that's very quick and the technician was wonderful and informative.

2 years ago

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Anthony Hyattsville, MD

I signed for five years and paid up front. Over the first four years I only put in three small claims (leakage). This year I had a Rangehood gone bad and went online to enter a claim. Only to find Fan/Exhaust that would qualify for what I need. They assign a company which call and needed more information. After I explained my problem they call CHW to say that the only do range. I was then assign a new claim number. The technician came and look at the rangehood and suggested to CHW that it needs to be replaced, He collected his service call fee and told me that CHW will contact me. The next day I got a note that my claim was decline. Rangehood is not covered. Only attic or bathroom exhaust are covered. I protested that on the contract it only says exhaust. Spoke with a first manager who says that I am not cover. A second manager listen to my argument and try to see what can be done. Not hearing back I called and spoke with a third manager that up front says Yes it is definitely covered but after checking with I don't know who came back and apologies (sorry not cover), but they will give me $100 toward a new rangehood due to the confusion and what they put me thru. I feel cheated and for such a big company they will not admit their fault and when lack of argument they simply add verbal qualification for not covering my kitchen exhaust fan/rangehood. "13. CEILING AND EXHAUST FANS " is the wording on the contract. The $100 they have agree to give include the $45 service fee which leave me with $55 toward my new rangehood/exhaust fan. BEWARE what you buy. Once my contract is over I in few month I will not renew at least not with CHW.

2 years ago Edited January 10, 2024

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Stephen Doone

It’s not fun being without a working CAC system in south Florida, but Choice makes it easy to get a repair. Original appointment was for 4 days out, which was not great, but fortunately the vendor had a cancellation and came the next day. Did a great job for us. Thank you!

2 years ago

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Patricia Martin Ashburn, VA

Plumbing issue was resolved. by the technician Plumber Marlon. Personable, very helpful, educational. Resolved issue and went above and beyond. Would personally request him again for any plumbing issues!

2 years ago

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olanrewaju onapajo Chicago, IL

CHW have been with this company for 5 years. Everytime I called them them for repair, they send me a good technicians that finish the job in no time. They are reliable and dependable.

3 years ago

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Agnes nagy Sebastian, FL

My microwave has to be replaced, they want to send me a gift card in 30 days, but I want to replace it now. Instead I asked for a check, they said I will receive a check in 30 days, I appreciate for your help, thank you.

3 years ago

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Loy Hodges Edmond, OK

Our claim was handled quickly with no hassle. They had a technician that day who came out the next day, took pictures and a claim determination was made the next day. We were up and running in just a couple days.

3 years ago

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Matt Pengili Boca Raton, FL

Great customer service, very professional and courteous. The appointments are scheduled within 24hrs and customer service is always there to help even though scheduling a claim is an easy process online.

3 years ago

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Swapnil Kher Cary, NC

I am with Choice home warranty for last 4 years and experience is good but recently some of the sell reps are very rude. I tried calling sell’s number for getting the warranty for my second home and couldn’t have bad experience than that. In fact I told them to cancel my first policy also. They challenge you for whatever you say and probably customer comes secondary for them and they can really ruin your day with talking. Fortunately ‘John’ called me later and it was easy conversation to set me up for new home warranty at the same rate. But such initial experience with customer rep should be avoided. I am happy to pay more and go to another home warranty company if I get that experience again from customer rep

3 years ago

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Keaton Christie Birmingham, AL

Prompt at getting someone out here was good. I'm unsure as to the next step. As in.. do I pay first. I think my part is 300.00. How do I get that paid so I can get my water heater?

3 years ago

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Raul Dawkins Charlotte, NC

The technician that came out explained what was going on with the system thoroughly. He also gave me some routine maintenance tips to help prolong the life of my water heater system,

3 years ago

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Evelyn Cortes Rockaway, NJ

The representative did not go over the plan in a professional manner. I was comparing companies and unless I requested certain answers from him, he did not address everything that the plan covered. At the end of the conversation the most important part of the transaction. Even then when I purchased the contract, I was sent a receipt with inaccurate fees. In addition the plan did not even state the amount of time that the contract would cover. I contacted the representative immediately and I was fortunate that I was able to speak with him. He did recognize the service fee that he quoted to me was inaccurate and he was going to send me another revised one. I also mentioned the amount of time that the contract covers was not written on the receipt. Although he was surprised that the years were not written in the contract he was going to make sure that everything would be accurate in the receipt that he was going to resend via email immediately. I never received the corrected receipt. I waited a while so I called again but I was told that he was gone for the day and that I could call in the morning. I am flabbergasted since, this company is supposed to be a #1 choice for customers. When I call tomorrow I will expect the incident to be handled accurately, professionally and as swift as the first transaction was handled. If not then I will cancel the contract! E.C.

3 years ago

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bryan lowery CA

Easy enrollment and from all the available information it seems this home coverage is exactly what homeowners need to protect their property. At least that’s my opinion for the need we have.

3 years ago

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richard whitaker Cave Creek, AZ

The technician sent to inspect my swimming pool equipment was knowledgeable and courteous. The installation of a new pool heater is set for 12/6/2022. I am looking forward to completing this task.

3 years ago

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Francine Russo Port Saint Lucie, FL

The gentleman I spoke with was very easy to understand and offered me this home warranty, telling me I could make monthly payments. I was so pleased, been looking to get a home warranty policy.

3 years ago

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RuthAnn Moldenhauer Charlotte, NC

I submitted the claim via phone, and always got through. It was set up, and a rep came out shortly after. It worked just like I hoped it would. I'm very pleased, and have told my family and friends.

3 years ago Edited December 6, 2023

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Tomeka Staten

I have always been able to have issues resolved when needed. Customer Service has always been very professional. Thanks!! for your years of service and dedication in which you provide to your customers.

3 years ago Edited June 7, 2024

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Ralph William Mead Spring, TX

ease of selection of options - cost effective - could not have gone any smoother to sign up for the appliance coverage - the person that I spoke with could not have been more professional or personable.

3 years ago

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Mitch Frisch San Juan Capistrano, CA

After kicking First American Home Warranty and American Home Shield, I am giving Choice my business for my homes and my client's homes. Troy was great at explaining their differentiators .

3 years ago

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Rebecca Wilson

Spoke with Ken who was very pleasant, helpful, thorough, answering my questions and some I hadn’t thought of. Offered Sr. discount and sealed the deal which I am very happy with. Thanks!

3 years ago

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Pam Thomas Dayton, OH

Easy to make a claim. Sure timeframe between claim and service person coming out to look at my furnace. They were amazing! Courteous, thorough and completely cleaned up after their work.

3 years ago

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karla deloney Glendale, AZ

Speaking with the CW customer rep they need to be able to understand and show some type of compassion when a customer clls for assistance. They are so robotic they forget the person on the other end is dealing with a difficult situation and they may be emotional. It is there home that has been effected that is why they are calling for help. Thxs for listening

3 years ago

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Jennifer Hanauer Dayton, OH

I really like how easy it is to get ahold of customer service at Choice Home Warranty, but I really hate how frequently I need to. While I've had some excellent experiences with companies that have picked up my claims, the abjectly horrifying experiences I've had with two of the companies have made me seriously consider trying to get out of this home warranty and has even resulted in legal action taken against one of the companies, which uses multiple dummy corporations to pick up claims but doesn't actually have any technicians on staff. And yet these dummy corporations are still permitted to pick up my claims, and it's a struggle every single time to get my claim picked up by an ACTUAL home repair service. It's beyond just causing a headache. I've missed days of work waiting for technicians who have never come because the company doesn't exist. It's a very strange system. When it works, it's just fine. But there has to be something that can be done about who Choice Home Warranty is letting go to people's homes. Is that supposed to be funny, calling the company "Choice Home Warranty"? Because customers have close to zero choice when it comes to vetting companies working on their most valuable asset, their home.

3 years ago

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Kevin Durfee Indianapolis, IN

I was not happy at first since the plumber did not show up at the correct time but they did contact me and told me it was their fault. The plumber that did show up did a great job and discovered the issues and fixed them right away.

3 years ago

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P D Austin, TX

We have only been with Choice Home warranty for a few months and so far, the service and turn around have been impressive! I hope this continues to be the case when we are in need of their service. Thank you

3 years ago

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August L Liebig Phoenix, AZ

I had the mistaken idea that Choice Home Warranty would repair or replace a broken appliance . I wasn;t aware that I had to buy the appliance and they paid to have it installed. To replace our waterheater our cost was $585.00. That's not much of a Warranty. The Plumbing problem we claimed # 178736907, still is not corrected. Thank goodness the waterheater is installed, but the plumber caught the garage door opener release rope in the rear door of his van and drove off causing $800.00 worth of damage to the Garage Door Opener. Needless to say we are not very happy.

3 years ago Edited January 10, 2024

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Sonia Bolt Katy, TX

I have been with choice for 7 years their technicians comes to your home on a timely manner i have no problem so far i am pleased with their professional service I would recommend them to my friends and family

3 years ago Edited November 16, 2022

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mitch diccianni San Diego, CA

Rapid response from both Choice and the repair person they sent. Would have preferred for them to call me to schedule a repair visit with me instead of just texting "your tech will be there tomorrow at noon", but as the schedule worked with me, it wasn't a problem this time.

3 years ago

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NTL Ashland, VA

I've had to access my CHW benefit twice so far and both times I have had excellent service. Filing a claim is super simple on the website, just have your policy number handy. Love the US based customer service.

3 years ago

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Jayne5 Patton Naples, FL

Uses neighboring contractors who are extremely qualified and knowledgeable in their field. The appointments are made in a timely fashion. Contractors are very clean and tidy in the work area. Very professional

3 years ago

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Marty Stark Temecula, CA

I gave you 4 stars for your part in the process, BUT THE FACT THAT I HAVE TO WAIT 10 DAYS FOR THE ACTUAL REPAIR is unacceptable. I’m using bags of ice to preserve my food. I have to do this for 10 days. This is ridiculous!!!

3 years ago

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woody ball Chesapeake, VA

Unfortunately, I have found that Choice is not an easy company with which to deal; i.e., scheduling a service call takes over a week many times and it takes forever to get approval from Choice on parts needed for a return service. Not only that, there have been situations when Choice would not pay for return services or mandated that I pay a huge co-pay for the return services. How would you feel were you me?

3 years ago

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Fanny Spinardi Oxford, CT

choice warranty charges a service fee,whish covers services repairs and in the event they replace. A appliances.choice does not cover every thing and If you want something extra to be covered ( example Stand alone freezer ) they charge you extra as an add on to you

3 years ago

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Paul Covelski Atlanta, GA

They had our dryer running again on Monday after a Saturday morning breakdown. That said, the tech never told us what he fixed, even though we asked him twice. He just said, “it was magic.” Slightly annoying.

3 years ago Edited November 10, 2022

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joe annone Tampa, FL

Choice does not want to pay for the big ticket repairs … they like to use the term “Pre-Existing”, which is complete BS. I’m on my second request, the 1st one was not covered … the second one is on a different unit, but the same issue … so I highly anticipate the “Pre-Exsiting” BS. That’s OK … my attorney, the better business bureau, and my local news channel are in retainer. Not to mention, the technician already calls me a couple times telling me that Choice needs more information from me before they pay him ..,. Complete BS. They haven’t even called me yet or emailed me yet. Nice way to leave your tech. Hanging. ABSOLUTELY Unimpressed

3 years ago

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Christine Ingersol Somerset, KY

i submitted my claim yesturday at 400p and a technician contacted me this morning about 1030am to say he was available to do my repair today. The problem is that I was not home. Choice Home Warranty sent me an email about the same time. Everything turned out well. I was able to meet the technician this afternoon.

3 years ago

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Paul Mckean Murray, KY

I have a Gas pack Furnace and Ac unit, The heat side went out and the unit needed replacement. They only authorized their MAX $3000 payment for the heater, But both units are inside the Gas pack. You can't buy one without the other. So, I have both an AC unit and a Furnace that needs replacement. This will have to go to arbitration. To get the CHW to cover two different units, which would require them to pay a max $6000.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Nov. 2nd, 2022

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Andrea Grayson Longwood, FL

It's great most of the time. They schedule a repair and come fix it. Unfortunately, I wish after many times of trying to figure out what is wrong and they still can't repair they would replace it sooner than later. I have had a fridge/freezer keep going down and they can't find the issue. I really wish they would replace it!

3 years ago Edited July 5, 2023

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Sharon Cox Kearney, MO

Had a question regarding covering a new home we just purchased, and Troy was so much help. He got us all set up at a very good price. Just to have the peace of mind is so worth it.

3 years ago

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Ann Pollard Alpharetta, GA

I was contacted within minutes after submitting a claim and the appointment for the repair was made right away. Can't ask for more than that! The technician arrived on time and fixed the problem within an hour!

3 years ago Edited January 10, 2024

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D W Knoxville, TN

Had some amateur contractors last year 2021/2022. Thankfully they are gone Had recent dishwasher issue and was very pleased that a top contractor was used. Sears home repair/ A&E home repair. Very pleased with service. Fixed in minutes. 200$ repair. My cost 65$ 👍🏻

3 years ago

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G. Porter

While applying for an application online it became necessary for me to call their customer service. I was fortunate enough to receive help from Michael L. He was very helpful patient and very informative

3 years ago

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Wook Nam McLean, VA

Oven control panel was shot after power outrage. Technician came day after claim request, parts received few days later. Oven is fully functional around week after the original claim. I am so happy to see their fast action!

3 years ago

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David L Parker, CO

I filed a claim with Choice Home Warranty for a leaking garbage disposal on Tuesday and had an appointment set up for Friday but Josh showed up on Thursday afternoon to replace it. He was very efficient and friendly.

3 years ago

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Wayne Holland Sparks, NV

I just want to express my displeasure with Choice. I purchased the warranty policy on the anticipation that if something was unrepairable, it would be replaced. My refrigerator was acting up and Choice had a tech come by the next day and look at it. That was good service by Choice. The tech said it needed a new control board and he should have one in a couple of days. Later I received an e-mail from Choice congratulating me and saying they deemed the refrigerator unrepairable and offered to replace it. They offered a $986 Lowes gift card. Here in Nevada I could not find a new $986 24 cu ft refrigerator. I called Choice customer service and they offered to send a check instead of the Lowes gift care but said in their books, the side by side refrigerator we have is valued at $986. They do not use retail prices. to make matters worse, the check may take up to 30 days to be sent. I went back over the contract and it sure doesn't read that way. So, my recommendation is you make sure you totally understand their replacement policy before you purchase their warranty policy. The only reason I did not make it a 1 star is because the service response was relatively quick.

3 years ago

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Ben Gonzalez Freeport, NY

I started the search online and decided to further check out CHW because of the reviews. I received a call from Josh, who was amazingly knowledgeable and helpful. I am positive that I made the right choice.

3 years ago

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Elaine Wells

very hard to explain problem to automated system. The people you speak to are very pleasant but also confused with the problem at times. Have had Choice for many years and have always gotten good service.

3 years ago

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Barbara Crocker McDonough, GA

Called about my water heater, gave info to the automated answering service. They immediately e mailed me that my info had been received and was being handled. Plumber came 2 days later results are: I would need a new water heater. I am so far, satisfied with the handling of my claim.

3 years ago

Choice Home Warranty Reviews