Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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P. Frank Potomac, MD

The last repair was scheduled for over a wweek, nowever the technician called within thre days and completed the repair satisfactory in three days.

3 years ago

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Norman Cutway York, SC

What I was told at the beginning when I filed that claim they said they would do something and then they said no they were only cover nothing I'm done with it

3 years ago

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Emily Ann Desauguste Springfield, MO

I have to speak with a case manager, but the soonest I can get in is over a week and a half away. This is not fast service. I am frustrated. This is my kitchen stove broken. I have four kids I need to provide food for.

3 years ago

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Fred Hueston Melbourne, FL

very confusing communication between technician,choice and client. Technician said we needed a full replacement of our a/c and choice approved only replacement of the compressor. Communication breakdown somewhere.

3 years ago

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Marilyn walsh Rowlett, TX

I waited three days for an air conditioner repair person. Received a message everyday they would be there the next day. I finally gave up an hired someone, and cancelled with Choice.

3 years ago

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Margo Ricarte Deer Park, TX

They lie and reps are horrible. They will do anything to keep me from talking to anyone about cancelling my contract. They will not allow you to talk to supervisors and will first hang up on you to prevent you from complaining.

3 years ago

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Kelly Cahill Pittsburgh, PA

Poor customer service, does not return calls, gives customers run around with claim status, told me they could not find a local provider & to locate my own & will get reimbursed with lots of stipulations.. um still waiting on service call reimbursement. Reported to BBB & surgeons general office & they canceled my policy! Total scam!

3 years ago

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Tiffany Hill Osceola, AR

I've been on the warranty list for my air conditioner for about 2 months I know may be longer, and still haven't gotten it fixed. I called after a month and they said I was still on the list. I'm not understanding what's the hold up

3 years ago

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Maria Norvell Austin, TX

For now a month they give me a claim about my air conditioner repair and to this day they have done nothing about it. You think I would do business again with you I am fixing to cancel my policy with Choice and try to find a lawyer to see what I can do for way Choice has tread me.

3 years ago

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Verified Customer

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Cindy Ann Cedar Park, TX

Our last three claims have been a fiasco. Over a week to set repair appointments, required to pay for parts without explanation. Hold times for customer service are 30-45 minutes. A downhill trend for a company I used to recommend. Not anymore

3 years ago

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D. Lady Lake, FL

We used it recently for an air conditioner and they only paid a portion even though they should replace the whole thing they only replaced a portion of it saying that the other part was not damaged even though we couldn't operate the air conditioner without those parts being replaced.

3 years ago

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Richard Las Vegas, NV

A couple of times I had an air conditioner malfuntion and they took care of it. They've done a good job.

3 years ago

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Anonymous Katy, TX

We had an AC failure, got in touch online and the next day we had someone sent to repair successfully.

3 years ago

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Mr Raiche

Not enough use however the company they sent was great

3 years ago Edited January 10, 2024

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Chris Safety Harbor, FL

My garage door stopped working and choice wouldn't cover the repair. Their reason was the door was off balance. I advised them the door and tracks were in excellent condition and the door opens and closes manually with no issues. But they wouldn't listen and kept saying it's policy.

3 years ago

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Verified Customer

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Ariana Thumann Plano, TX

Overall VERY pleased with CHS. Appreciate the ease of making a claim and 9/10 times have GREAT technician!

3 years ago

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Sabrina Whiteside Red Oak, TX

Sheisty contractor business. Charged $90 to diagnose AC not cooling due to batteries no batteries in thermostat and put batteries from my TV remote in it to make it operate and cool again.Shady and sheisty.

3 years ago

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Verified Customer

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S Denver, CO

Had a great experience with a repair. My washer was leaking. Fred fixed this and was great to work with.

3 years ago

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Verified Customer

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Lyle Leonard Middletown, DE

Quick response to requests. Knowledgeable service technicians. Fast delivery of parts from their warehouse.

3 years ago

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Verified Customer

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John Pavone Johnstown, OH

Lately very poor technicians. Came to our home the 2nd time to fix dishwasher, didn't do anything and now Choice wanted to give us a low amount to help replace, not fix it

3 years ago

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Verified Customer

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Edward Schafer Pinnacle, NC

Had a vender for AC work con $400 and Choice did nothing about it. Last 4 times I ordered service for AC issues took 5-7 days for vender to come out.,

3 years ago

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Myquia Newark, DE

It's unfair to pay 2 deductibles for the same service I paid for them to come tear the ceiling out to fix the pipe and had to pay them to come put the ceiling back

3 years ago

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Verified Customer

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Agustin Rivera Richmond Hill, GA

Takes for ever to get a technician to come to your house. CHW doesn't follow up to see if technician has contact you or not. After five days they will close the claim without having contacting you.

3 years ago

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Verified Customer

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James Watson Cantonment, FL

Our AC isn't working.. AC technician said there's a leak in the coil and I've had to put plenty of Freon in the system. Choice denied my claim saying they need a picture of the leak. The technician explained there's no way to take a picture of a leak in a coil. Now I'm stuck trying to save 9k for a new unit.

3 years ago

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Verified Customer

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William Moujaes Sandusky, OH

Since 2/10/22, my refrigerator is not working, 9 Tech. Came to my house, they told CHW, it's beyond repair! Till this moment, no body care, can you imagine all this time without a refrigerator, can you believe that? I am so MAD , are we in USA or somewhere else!!!!!

3 years ago

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Jason Lake Elsinore, CA

My first service call has been a complete nightmare. A tech came out and diagnosed the issue, Choice didn't like it so they requested another tech to come out who no called no showed 3 times, wasting 15 hours of my time while I waited at home.

3 years ago

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Amra Dey Daphne, AL

Most of the contractors are not very good at their job. Especially plumbers. Also, I just got my $310 ceiling fan replaced and they only paid $70, and I have to have "mediation " for ice maker replacement claim which was denied. I'm definitely switching to a different company as soon as I'm done with this BS mediation business.

3 years ago

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Verified Customer

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Seth Sowah Milton, FL

I filed a claim for my over the range microwave. They determined it must be replaced and sent me an eCheck for $191 for a replacement from LOWES, with the assurance that will cover the price and installation of a new one. They lied! The least stainless microwave at LOWES is $258 and installation is $160. DO NOT CHOOSE THIS COMPANY!!!

3 years ago

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Verified Customer

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Gary Howell

Customer service very bad. They don't respond when you inform them the AC company is a rip off.

3 years ago Edited January 10, 2024

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Laird Engle El Campo, TX

They denied our first claim, and they did not give the people coming out the information they would need to bring the parts they would need. When we had other issues, we did not even call them because we needed the problem fixed right away. People came from quite a few miles away. We did not want to pay for more than e

3 years ago

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Verified Customer

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Eliesha Lenapah, OK

I have put in for a couple of different claims for things that needed to be looked at in the house and I did not get any feedback or contact after I submitted it. I refused to pay for the next month. If I can't get people out when I need something fixed right away then I'm not paying.

3 years ago

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Verified Customer

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Cedric Upper Marlboro, MD

Service was prompt and they sent someone out within twenty four hours. I trust them. So far so good.

4 years ago

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Verified Customer

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Jodie Anderson

The claim I had was addressed immediately and they didn't try to tell me that the claim was not covered.

4 years ago

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Verified Customer

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jon fazal Las Vegas, NV

Excellent everyone of my claim was answered with yes other companies make excuses choice deliver thank yo

4 years ago Edited January 10, 2024

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e

Choice Home Warranty had an awesome appliance company to repair my dyer. My dryer operates like it is brand new.

4 years ago

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Verified Customer

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Jean S. Ousley

We have already had three instances of needed repairs since joining, and all experiences have been very satisfactory.

4 years ago

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Verified Customer

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Teri Sharpe

No water heater coverage for my water heater two years ago despite advertising water heaters covered...fine print pretty much excludes everything to do with the tank...

4 years ago

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Susan d. Huelsing

We never received the warranty contract. The realtor did. You had our name and address and yet never sent it to us. We only knew of the warranty when the realtor made a courteous call. We were able to use it for part of the repair but the original water line repair was paid by us. Your company wouldn't even prorate the total which I find appalling as you never gave us the paperwork!!! I explained this to your customer service person who was very curt and almost rude. He shut me down and said I should have ready the contract WHICH I NEVER RECEIVED. The previous owner purchased this upon closing, we NEVER got a copy.

4 years ago

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Verified Customer

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Carl Noble

I have not heard back from your fix-it person for two weeks now - He told me you were lacking personnel and I get that - however he never got back to me when he said he would. Oh well

4 years ago

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Jerry Pine

Lousy. I have sent in negative feedback twice and have Not Been Contacted to research. I am Strongly considering my policy, but you seem not to care. I will not recommend to anyone - only duscourage!y

4 years ago

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Joe

Requested dryer repair. Memarkable company assigned to repair my dryer on June 14. Rep came to evaluate dryer. Part ordered. I called 4 times asking about repair. Reps at CHW called Memarkable, was told part was in, he would call to schedule time to complete repair. As of July 15, my repair isn't complete!

4 years ago

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Verified Customer

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Tehillah

A full month went by before a decision was made by Choice to approve the repair. Finally a congratulatory email was sent indicating that the repair was covered. The repair cost $2500 of which Choice covered $400 or less. I found this fraudulent and insulting.

4 years ago

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Verified Customer

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Renarda Brown

Customer service doesn't care. They don't listen to your concerns. You have to keep repeating what you are trying to explain to them because of the language barrier Theyyou have to say they don't want to help you they just basically said well that's not in your contract it's nothing we can do about it. Wouldn't recommend this company to anyone

4 years ago

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Mark Gretna, LA

Even when you are having issues, they tell you to not worry. They still haven't delivered on what I need. My AC's been out for three weeks, I'm on my third contractor and they haven't been able to fix it. They don't stand behind their product.

4 years ago

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D Suitland, MD

They were good and informational. I'm disappointed with them. A couple of times most recently my hot water tank went out. Then it wasn't covered and I had to purchase a new one out of pocket. And they haven't called me back about my oven.

4 years ago

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Colisa Gastonia, NC

I used it for my AC unit and no one ever came out. When I called and someone finally responded to me, they said that they did not have anybody to send out for me. I would just like to say that I feel like I was cheated out of my money. I'm very unhappy and I will not be recommending.

4 years ago

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Anonymous Miami, FL

I have had a very positive experience with Choice Home Warranty. They were quick response to repair my AC.

4 years ago

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Lee

I have a current claim open that has been opened for going for three months. This is terrible service and my range hood is still not repaired.

4 years ago Edited January 10, 2024

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Roxy Greenawalt Oceanside, CA

I am still waiting for someone to contact me to fix my refrigerator, I've called three times and no one has the dignity to tell me why it's taken so darn long. Very disappointed with Home Warranty. I do not recommend anyone purchasing with you!!! HORRIBLE CUSTOMER SERVICE!!

4 years ago

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Judi Pasqualone Geneva, OH

Terrible service. Called for dishwasher repair. Never came. Called every day for a week. Dishwasher leaked caused $9,000 in damage. sending letter to you requesting reimbursement for my expenses or turning over to a lawyer

4 years ago

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