Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Dwayne Summer Charleston, SC

Called late Friday night,by 8am Saturday the serviceman was calling to let me know he was on the way!

3 years ago

check_circle

Verified Customer

star star star star star

Maryjeanne Danner Plant City, FL

They get a repairman out to us in a timely manner. They have been more than fair in resolving my claims.

3 years ago

check_circle

Verified Customer

star star star star star

June Roque Houston, TX

Choice Warranty is always on the ball. They're there when you call and they send efficient people quickly.

3 years ago

check_circle

Verified Customer

star star star star star

Laura Eady Borger, TX

They get back to you within a very short amount of time and their service guys always show up when they are suppose to

3 years ago

check_circle

Verified Customer

star star star star star_border

Sue Egloff Sparks, NV

Response time is great, but connecting to approved technicians is a little slow. This may not be a Choice Warranty issue though?

3 years ago

check_circle

Verified Customer

star star star star star_border

David Herbert Colorado Springs, CO

Very responsive and affordable.My garage door opener broke but the technician replaced the motor with a new unit in less than 24-hours

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Megan Cox Edmond, OK

Customer service has been great, but I'm getting a little tired of how much I owe over and above what the warranty covers. I'm not sure I will keep it

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

anonymous

Terrible service, rude CSAs, difficult process.

3 years ago Edited September 15, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

BRIAN LEWIS Rosedale, MD

I have been waiting for my claim to be fulfilled for over a MONTH! The customer representatives read from a prepared statement and don't have ANY answers. HORRIBLE way to do business. Not to mention my monthly fee and deductible went up without any notice.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jennifer Allen Midlothian, VA

I put in a order for a check for my refrigerator and they told me it would take 7010 business taste a month.. And then when I called the customer service guy was like there's nothing I can do about it. I asked to speak to a manager and The guy told me there was no manager and there was nothing he could do

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Leslie Williams West Jordan, UT

Don't back up what salesmen promises also claims person inspike with DaQuon was rude and demeaning. Told me i shouldnt have listened ro the salespeople sonit was my fault that my claim was denied. Rude and condescending to me. s

3 years ago

check_circle

Verified Customer

star star star star star

Taylor Birmingham, AL

My refrigerator went out and they are in process of replacing my refrigerator now. I'll recommend them to anybody.

3 years ago

check_circle

Verified Customer

star star star star star

Joan Eastland Belvidere, IL

My air conditioner wasn't working very well. I called and someone came out the next day and fixed it right on the spot

3 years ago

check_circle

Verified Customer

star star star star star

Janet Webb Pahrump, NV

They have always sent someone right away to take care of the problem. We have contacted them 3 times.

3 years ago

check_circle

Verified Customer

star star star star star_border

Roy Bradbrook East Quogue, NY

Limited but so far good service. Response was fast and helpful and technician was very good and cleared the plumbing problem

3 years ago

check_circle

Verified Customer

star star star star star_border

HERBERT ZERDEN Largo, FL

Some contractors very good some not. Good workers fixed it. Bad workers waste of time and had to be replace but CHOICE was good on replacing them.

3 years ago

check_circle

Verified Customer

star star star star star_border

Albert Villa Pahrump, NV

SO FAR THE SERVICE HAS BEEN ACCEPTABLE BUT TOO LONG FOR THE REPAIR PEOPLE TO RESPOND HAS TO WAIT TOOMANY DAYS FOR REPAIRS

3 years ago

check_circle

Verified Customer

star star star star star_border

Barbara A Holland Winter Park, FL

Quick service. Overall good service. Did not give me enougj money to buy a good washer so had to settle for the low end model.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Melissa Lavner Massapequa, NY

3 different claims, no follow up, appointments weren't confirmed waiting over 2 weeks for AC to still be fixed, still have an opened claim on my stove, and they refused to pay for my furnace to be fixed. Absolutely terrible service, cannot speak to anyone more than once, no one shares their contact I fo. Sulervisors never call back or follow up.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Sid Shavor Lubbock, TX

The advertising that caused me to purchase said nothing about you had to pay a year in advance to get a free month. I did not get a free month because of a misleading ad.

3 years ago

check_circle

Verified Customer

star star star star star

Louie Marchica Merritt Island, FL

Recently I had them service my washer and they sent an appropriate service provider who did a good job.

3 years ago

check_circle

Verified Customer

star star star star star

Keith Speak Las Vegas, NV

Price and timely response to repairs. In our case problems we handled very efficiently and with good outcomes.

3 years ago

check_circle

Verified Customer

star star star star star

Charles William Gibbs

Timely and Responsive when my AC kicked the bucket.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Michelle Sherman Knoxville, TN

We have had several issues with long delays and things not being fixed when they were approved to be repaired. We also had two issues that weren't deemed "normal wear and tear" despite that being inexplicable.

3 years ago

check_circle

Verified Customer

star star star star star_border

Diane Caddo Mills, TX

Usually I call in a claim and they are very quick to respond to it and get somebody to come out and help me with my problem.

3 years ago

check_circle

Verified Customer

star star star star star_border

Christopher Las Vegas, NV

They are really responsive. Everything's gone well, the only problem I had was one of my service calls the technician wasn't great.

3 years ago

check_circle

Verified Customer

star star star star star

Daliaha Cape Coral, FL

Last time I used my warranty my water pool pump went out and I called choice home warranty and they took care of it.

3 years ago

check_circle

Verified Customer

star star star star star_border

Ronald Rhome, TX

My air conditioner went out and they got back to me very quickly after I reported it. Within a day they scheduled the repair guy.

3 years ago

check_circle

Verified Customer

star star star star star

Leah Chicago, IL

My most recent experience was for my basement. I contacted them and they arranged for a plumber to come out.

3 years ago

check_circle

Verified Customer

star star star star star

Brendan & Nadya Saint Augustine, FL

I've only used my warranty one time to rekey my house. I didn't have any issues with getting someone to come out.

3 years ago

check_circle

Verified Customer

star star star star star

Raeshawnda Suffolk, VA

Always there when I need them. The price is a great value and the deductible is low if you have a claim.

3 years ago

check_circle

Verified Customer

star star star star star

Jeffrey Morgan Powell Rancho Mirage, CA

They have been ethical and have'nt tried to avoid responsibility compared to other providers.so far.

3 years ago

check_circle

Verified Customer

star star star star star

Arnie Lifland Englishtown, NJ

On several occasions they have sent technicians that have saved us money and repaired our applisnves

3 years ago

check_circle

Verified Customer

star star star star star

Tiffany Denny Derby, KS

Tracy P went above and beyond to help us when our AC went out during the extreme heat!! She is great!!!

3 years ago

check_circle

Verified Customer

star star star star star

Andrea Suggs Olive Branch, MS

The ease of filing a claim. The response time and the customer service. They're always courteous and polite.

3 years ago

check_circle

Verified Customer

star star star star star

Debra Rogers Hurricane, UT

AC fan stopped working. Contacted Choice Home Warranty, they had a service company to repair it in a timely manner.

3 years ago

check_circle

Verified Customer

star star star star star

Harvey Speiden Wood Dale, IL

We've had to use the warranty twice now, and were very happy with the response and knowledge of the serviceman

3 years ago

check_circle

Verified Customer

star star star star star

Pam Adams Henderson, NV

They have always fixed my problems. Only during the COVID lockdown did I have an issue. They remedied it eventually.

3 years ago

check_circle

Verified Customer

star star star star star_border

Telma Murcia Pacific Palisades, CA

The constant nagging to get feedback for Choice Home Warranty is very annoying, but the electrician they provided was very good.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Lisa M Waddell Brentwood, TN

They are difficult to reach to talk to a live person. I had a service provider refuse to come back to finish a job because the warranty company owed them over $20,000 for their services.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Elaine Danville, KY

It took 6 weeks for them to cut a check for a 22 year old Air conditioner. They were informed we are senior citizens. 90 degree heat in Kentucky. They were quick to get my money, but, very slow on getting their job done.

3 years ago

check_circle

Verified Customer

star star star star star

Doris Briggs

I had mixed experiences with customer service. Sometimes, the representatives don't go the extra mile, especially for longtime customers, which is disappointing. However, I had one great experience when I needed help, though I faced issues with the initial repair that required multiple follow-ups. Overall, there's room for improvement.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

James burrell Riverview, FL

Everything was an issue , had to call out numerous times for the same repairs. Things not covered because we'd have to wait for a waterline break 3-4 days. So we did it ourselves and then wouldn't accept the repaired work. Horrible warranty company

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous Gainesville, TX

They denied a claim In our correspondence. I had a stopped up drain in my house and choice home warranty sent out four different plumbers and they were not able to fix it. Reimbursement was not helpful.

3 years ago

check_circle

Verified Customer

star star star star star

Donna Summerville, SC

I have had CHOICE HOME WARRANTY in three homes. It is one of the best purchases I've ever made! Great company.

3 years ago

check_circle

Verified Customer

star star star star star

Avery Kissimmee, FL

They always try to help and if an issue with who originally came they send back up. Always positive results

3 years ago

check_circle

Verified Customer

star star star star star

Jimmie Richey Owasso, OK

They are quick to move on claims and the contractors that are sent out have been knowledgeable and efficient!

3 years ago

check_circle

Verified Customer

star star star star star

susan thomas Henderson, NV

After speaking to the gentleman who was reviewing my case. He stepped up and got a company out quickly.

3 years ago

check_circle

Verified Customer

star star star star star_border

P. Frank Potomac, MD

The last repair was scheduled for over a wweek, nowever the technician called within thre days and completed the repair satisfactory in three days.

3 years ago

check_circle

Verified Customer

star star star star star_border

Ursula Mather North Port, FL

The plumber can on time and fixed the toilet without any problems he cleaned up everything was fixed in a timely manner

3 years ago

Choice Home Warranty Reviews