Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Verified Customer

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Jo Ann Klinesmith

Quick service on last service call. Also reimbursement ce from first device call

2 years ago

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Verified Customer

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Lena Robinson

Very prompt and very professional. They made sure I was satisfied with the ending results.

2 years ago

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Verified Customer

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Sheryl Scott

I had called and the next day someone came out and 3 days later my dishwasher was fixed

2 years ago

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Verified Customer

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Lori Shenfeld

Technicians are wonderful and I also got a phone call directly about my upcoming service call.

2 years ago

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Verified Customer

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Fred Jackson

On time, very professional and great personality and very patient in answering my questions

2 years ago

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Verified Customer

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Anthony J Ahumada

very professional, courteous and techs respond as quickly as time allow. Very trust worthy

2 years ago

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Verified Customer

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Chuck Hirschman

The quickness of having a repair company dispatch to my residence to diagnose my broken AC

2 years ago

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Verified Customer

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Roy Powell

Acknowledged claim immediately and assigned technician who arrived at the scheduled time.

2 years ago

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Verified Customer

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Shirley/Eugene Fossett

Had problem with furnace called and next day they had technician out and furnace fixed.

2 years ago

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Verified Customer

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louise stewart

Good response on issues. Tried to fix issues we have had, not great on reimbursement amount on some items

2 years ago

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Verified Customer

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Mary Adney

Basically good experience with process but not all technicians were as good as hoped so needed follow up visits

2 years ago

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Verified Customer

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David Johnson

Very prompt in getting a serviceman to my house however there was zero follow up to see if the issues was resolved.

2 years ago

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Verified Customer

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Janie White

My last two jobs were great, my first job they had to come out three times are to to correct the problem.

2 years ago

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Verified Customer

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Sherry

Very upset Choich Home Warrany attempted to raise monthly premium and tech trip charge less than 6 months of after registration

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 3rd, 2022

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Verified Customer

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Ralph Swinney

Choice is not used by most appliance repair business es in this area and it has resulted in delays getting service. Idk not know why.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Verified Customer

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Carmel Woodard

It takes forever for things to get fixed. The customer service is not very helpful, you're better off going online for any assistance that you may need.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Verified Customer

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Denine

I was with them a long time ago when I was in Texas and they were good then so I come back to them.

2 years ago

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Verified Customer

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Ezequiel

When we called we had no issue getting an appointment with a technician. It seems so far so good.

2 years ago

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Verified Customer

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cynthia crews

comes on time, worker has good customer service skills, knowledgeable in job skills

2 years ago

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Verified Customer

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Dana Owens

Experience has been positive so far. Technicians have had been very professional.

2 years ago

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Verified Customer

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Beverly Love

Very easy to initiate claim, quick response, and service completed to our satisfaction.

2 years ago

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Verified Customer

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Robert Deanda

The customer service is good from the company, but most calls do take time for dispatch availability.

2 years ago

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Verified Customer

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Donnita Jackson

They don't like to pay the workers to do the job that they sent out, and the ones they send out steal from you and do a poor job and they say their not responsible for damage.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 13th, 2022

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Verified Customer

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Jaime Pruna Stanfield, NC

Fast and efficient response to Water Heater failure. Replaced in 3 days from call to completion.

2 years ago

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Verified Customer

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Trisha Edwards Ponca City, OK

Because they got someone quickly and also covered the part that wasn't normally covered.

2 years ago

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Verified Customer

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jose Laurel, MD

Quick and very responsive to request for service. The customer service is honest.

2 years ago

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Verified Customer

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Barbara Strong Fayetteville, NC

Great service. No complaints. Technician was very professional. Thank you for your service.

2 years ago

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Verified Customer

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Charles Babcock Phoenix, AZ

My past experience being that Choice took the word of an unqualified/unlicensed pool repair company over me when evaluating a claim.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 31st, 2022

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Verified Customer

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Betty j Pettis Freeman Chicago, IL

I use my shorts home warranty when when I had my bathtub fixed they was right on point

2 years ago

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Verified Customer

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Jessica Reeves Philadelphia, PA

Easy and responsive, great value, so we really appreciate how much hassle it had saved me

2 years ago

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Verified Customer

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Sandra Campise Homosassa, FL

Fast and efficient service, very quick to respond and make service appointments

2 years ago

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Verified Customer

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Jack Gibbert Texarkana, TX

They responded immediately, the repairman came a day later, the job was done quickly and properly.

2 years ago

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Verified Customer

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Stephanie Reed Baton Rouge, LA

It was a good experience, they responded prompt and someone was always there to answer my call

2 years ago

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Verified Customer

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Richard Martinez Fairbanks, AK

My boiler went out I called and had a tech at my house by lunch time very easy process

2 years ago

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Verified Customer

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Michael Sanford, NC

They are the biggest POS company of a run around and a full scam. You appliance breaks and it's $1200 they give you $250 and you can pay the rest and pay for installation yourself. What a joke.. waist of time and money.....

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 24th, 2022

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Verified Customer

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Kendrick solomon Kissimmee, FL

they are very fast with an answer to help me with whatever is wrong, to try to fix it the best way,

2 years ago

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Verified Customer

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JOHN PUTHOTA Rockville Centre, NY

TWO ISSUES WERE NOT RESOLVED FOR LAST 3 MONTHS. ONE IS REFRIGERATOR & ANOTHER TOILET BOWL LEAK. NO ONE IS TAKING ACTION. WE CAN NOT KEEP CALLING EVERY TIME. COMPLAINTS TO BE RESOLVED TIMELY MANNER.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 24th, 2022

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Verified Customer

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kenneth j wade Houston, TX

This company have been very reliable each and every time that I have called on them.

2 years ago

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Verified Customer

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Nelda Denny Sapulpa, OK

I have used them several times, each time very happy with getting things fixed.

2 years ago

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Verified Customer

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glass Seabrook, SC

I am still waiting to get well fixed, been 6 mnths. Some things take while to fix and it take 30 days fo them to repay you

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Verified Customer

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Mary B. Burnell Pageland, SC

Do not have a service contractor in my area, the waiting period is to long for service when I have a problem. Not enough communication with them when there is a problem. They make promises that they do not keep and followup.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Verified Customer

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Angela M Virginia Beach, VA

Choice is very responsive and the technicians they send are extremely professional.

2 years ago

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Verified Customer

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Beverly Virginia Allen Richmond, VA

Only used them once but they got me someone out to fix my problems and i was truly satisfied.

2 years ago

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Verified Customer

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Jessiechavis Lumber Bridge, NC

They are great I Fault a claim and they came out and fixed it right away thank you so much

2 years ago

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Verified Customer

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LANCE DAVIS Jonesboro, GA

Easy to reach someone and they have a good team of professionals to handle your issues

2 years ago

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Verified Customer

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James Morrison Deep Gap, NC

they work hard to get what you need ,as soon as they can. and the tech's are good at what they do

2 years ago

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Verified Customer

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Michael Hunt Willis, TX

Service sucks they never call back and it takes forever to get someone out. Then when someone comes out the refuse to pay hardly anything for repairs. The Homeowner ends up paying more then the warranty company.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Verified Customer

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Dan Lowe Prineville, OR

I have only used once and the where easy to get to talk a claims rep and she kept me informed.

2 years ago

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Verified Customer

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Diana Cleveland, OH

When I signed up, the rep was very informative and friendly and answered all my questions. However I can’t get service from them until mid march and I would like to get it sooner.

2 years ago

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Verified Customer

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Damian Bartlett, IL

Their people are nice and explain things well. They accept things to do with no problems.

2 years ago

Choice Home Warranty Reviews