Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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Tiffany Johnson Birmingham, AL

I was looking for a home warranty that was reliable. I did a Google search and Choice had the best rating overall. The person I spoke with was very helpful and friendly and explained the plan to me. I have not used them yet.

2 years ago

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Carmelita Rocha

I really loved the fact that the individual who came to fix our water heater took his time to fix the problem we were having. And I truly appreciate his patience in solving the problem.

2 years ago Edited January 10, 2024

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Alistaire Callender

There was a disconnect between the selected company and Choice. The technician did not arrive on the day Choice indicated in their communication with me. Was given a date by the contractor that was different to the one provided by Choice

2 years ago

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Lisa Phillips Petersburg, VA

I googled warranty companies and choice had the best rating. I entered my information and received a phone call within a minute. It only took 5 minutes and I was signed up for full home protection.

2 years ago

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Suzanne Donaldson Hernando, FL

I submited a service call to have my air conditioner fixed. It took over a week for customer service to find someone. Hard to take when you live in Florida. When the technician finally arrived, he told me that he had plenty of opening and he doesnt know why they didnt call him earlier. It would have been nice to get some follow up that they had found someone and to make sure that the repair was complete. I was told that I was a "VIP" customer because I always made my payment on time but I did not see any special treatment.

2 years ago Edited January 10, 2024

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Richard Monahan Cave Creek, AZ

when I called in about my a/c not working I did not talk to someone to say that it appeared the cause was by an animal. Then I found out it was not covered, but the a/c company took my money ($65) anyway and then charged $200 to fix the problem. He did the wiring just fine but would not clean out the rat nest from inside the a/c. I had to do that myself. Since he did the work and charged me $200, I feel since the repair was not covered I should not have had to pay the $65. I would not recommend this company again. I do thank you for your prompt service.

2 years ago

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Beverly Mesquite, TX

Been with Choice for years. They are the 1st to get paid each month from our household. When tech comes, pay another fee as well. Seems like Choice uses mostly C- rated companies and do not like the fact that they do not take care of the problem, have to seek permission from Choice and wait on approval, when we have informed them before arriving. Most of the calls are perhaps small things and the way we were sold, if we try and try can not repair it, we replace it. Has Never happened. They have been to our home for years for our A/C unit, never fixed, send people out to try and sell us a new one or pay a ridiculous price for repair, when it was something minor. A few years A/C actually went out and made us wait days in over degree heat and husband with severe medical problems where we needed air, had to purchase a window unit, practically live a one room and our home is all electric. That was considered an emergency for us but we still paid our monthly fee. Maybe one we did not pay, Choice allowed the free month because of something they promised and we did not receive . About 4 months ago, we had issue with our sink, they sent someone out, C-rated customer, collected $85. Called Choice, we were denied, we ran down the parts vis internet, they totaled $5 and change. Called Choice, informed them, someone in upper management spoke to me like you would speak to an bad animal. We informed him of what the amount was, also the tech they sent was rude. They told us they had reconsidered after we ask why were we paying each month just to pay an additional $85 and get denied that the parts were less than $6 and they had collected our monthly charge plus $85. Sent the same guy and he repaired the appliance, a job that took approx 15 minutes or less. That is most of our experiences with Choice. We will say that approx. 2 months ago we had a dryer issue the same one we had last year and the person told us it was fixed. They sent somone out and to our surprise he fixed the problem. Now we realize there is a limit on a particular item, shouldn't be, we pay each month, we should call and they come, however, by the time one roll around, we could have paid for the item we were denied service for. Yes it should be peace of mind, honestly, we dread calling Choice, because we usually get denied. They have the best customer service when we call initially, just wish everyone else followed suit. Question: Would you Stay with Choice?

2 years ago

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Dejanell Mittman Greensboro, NC

Quick and easy submitting a claim, but the process to get a credit is TOO LONG! 30 days to receive an email?! I had to come out of pocket to purchase my new washing machine because the credit would take 30 days and I could not go 30 days without a working washing machine. My credit was also extremely conservative-less than $400 credit for a washing machine isn’t on par with market values. Overall quick service, but internal processes could be faster and company could be a little less cheap when offering credits.

2 years ago

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Phyllis Trent Reno, NV

Difficult to get ahold of, felt they were deceptive when I purchased a 3 year program, when I tried to cancel with one year left they said i had no refund available and that I was cover until the end of my policy term. First time my claim was rejected which was my fault because I had someone do the work needed while they were inspecting my AC thinking I would save them a service call which didn’t matter. Apparently they don’t want to cut costs and you need to call them first. The second time I filed a claim they couldn’t find anyone to do the repair and I arranged my own service person. I have to admit the 3rd time they were able to get someone out to deal with my garage door problem. The customer service is not helpful and everyone I’ve dealt with was rather curt. I am going to change to another company and would not recommend Choice Warranty to anyone.

2 years ago

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Micheal Cone South Jordan, UT

Richard from Luxor heating and air is very professional and knowledgable about the problem we had and fixed it in a timely manner. He is also friendly and honest and easy to work with.

2 years ago

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Kathy Hull Antioch, IL

The gentleman that came to our home was very knowledgeable. He was very informative about what needed to be done. Very courteous and kind. Would definitely recommend their service!

2 years ago

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Alessandro Pilaia (Alex) South Orange, NJ

The technician that arrived was polite, professional and on time. But it took 3-4 days for CHW to find a technician to complete my job. This needs to be guarenteed in 24 hours, with other companies offering the same thing with faster service. For the amount of the CHW contract we paid, service should be guarenteed in 24 hours, or a portion of your money back.

2 years ago

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Mark Grady Phoenix, AZ

very fast service, had garage door fixed the very next day after filing claim online. i do have 1 question , the service fee is $65.00 but Winston doors charged my debit card $77.37 can that be explained?

2 years ago

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Rajendra Carrollton, TX

The technician took care everything and came a day before our schedule to fix things He explained everything in details and solved the problems Thank you Cortina’s and sons

2 years ago

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Rodger Rancho Cucamonga, CA

Tonight I had the hot water tank placed on the pedestal, but I require the earthquake straps, so Tomorrow it should be complete. From my initial call to tonight makes about 7 weeks to completion. Glad it's done, I should have no worries for years to come on hot water. The hardest part is tech availability and scheduling.

2 years ago

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Michelle Bowe Lithonia, GA

I have had both great and terrible experiences with Choice. I think value wise they are a good choice. To CHW’s credit, my worse experience was eventually corrected by CHW. Although I can not get back my time and inconvenience I was not out of my money. My successful home repairs out number my unsuccessful!

2 years ago

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Phyllis Smith Greenville, NC

L & K Repairs Service is a very good company. He was within the time limit, efficient in his work, explained what was going on with my washing machine. I will definitely use him again.

2 years ago

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David Taylor Hammond, LA

It takes several days for the technician to arrive. More than once, the company had the incorrect date for the appointment. We have had to clear our schedule, and then they dont arrive, only to find out that they were not scheduled for that day.

2 years ago

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Ken Nichols Prescott, AZ

I dislike the fact that I will probably pay another service charge when the second breakdown on furnace was probably the result of replacing the motor to the blower. I like that I got a very quick response to my problem.

2 years ago

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MARVIN Clarksville, TN

Choice Home Warranty has been very helpful to me. My garbage disposal recently failed and Choice Home Warranty was very timely in getting the issue diagnosed and replacing the unit.

2 years ago

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Phil Bradenton, FL

The repair people are mostly good, a few so-so. If there is a true emergency it’s not likely a repair person will be there. The procedure with the claim is good. The process of placing request to completion can be pretty long. Weeks.

2 years ago

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Cameron Franklin, OH

Choice Home Warranty is by far the best home warranty money can buy. In the five years I've been a customer of Choice Home Warranty they have always come to the rescue. They are literally my knight in shining armor

2 years ago

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Rebecca Peachtree Corners, GA

I’m not sure of the caliber of the companies who actually do the work/repairs. Our heater on the 2nd floor went out & it took >10 days to get fixed. They ordered a part & when came to fix realized that wasn’t the problem so had to order another part, etc. Also, this same co. had done the exact same repair 1 1/2 years ago! I asked CHW about that & they didn’t care. It should’ve been under warrant! And I shouldn’t have had to pay another $85!

2 years ago

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Diane Simi Valley, CA

disappointed I feel the warranty company is being penny wise and dollar foolish I have a big wet spot around my 20+ year old water heater. they will not replace it because the technician could not see where the water was coming from. guess waiting for a full blow out to ruin wall, baseboards and flooring. hope at my age as a senior citizen when it blows I will not be injured.

2 years ago Edited January 10, 2024

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Pamela Albuquerque, NM

I’ve actually been a bit disappointed with Choice. I’ve had to wait days, often with no communication, for a response to an issue AND, I cyber past months, I had a job done, tbe problem returned quickly snd I had to pay a second call-out fee! I emailed Choice that I felt my first $85 should have been returned but had no answer. I will probably cancel my contract and go rlsewhere

2 years ago

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Mele ‘Aiea, HI

notify who was coming and what time.I really liked that. tech was good -effecient-knew what he was doing. I learned that the approval limit is $300. from Choice so tech thought this was very low(includes parts cost) so he had to wait for approval.....

2 years ago

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Bob Las Vegas, NV

They were supposed to be here between 7am and 11 am and got here around 2 pm. They didn't have the part, but it is a very old dishwasher, so I don't blame them for that, but it will be a week before they will be able to fix it. They were very nice and thought I needed a new DW, but either way I would use them again.

2 years ago

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Kristine Vero Beach, FL

Website is very easy to use and stay on top of any open claims. BUT recently I filed a claim for a non working exhaust fan and then cancelled it when the fan started working again. Got the cancellation note from CHW BUT they never cancelled the technician who thought he was still supposed to come out the day of the (prior) appointment. Very sloppy...

2 years ago Edited April 13, 2023

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Thomas Hayes Philadelphia, PA

When filing a claim,they are good. But when it comes to time for repair. If a tech says it need to be done a certain way for them not to have to comeback, to fix it rite way. It will be whole lot cheaper to do it than ha e to come back. Going to cost u more.too the warranty people.

2 years ago

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John Clark Jasper, IN

They repair was quick! We have two more issues that are different appliances. Not happy about having to pay 2 more times for someone to come out when the first person was qualified to repair all three appliances.

2 years ago

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Kimberly Diehl Fort Lauderdale, FL

The process was quick and painless, and the service professional was professional and knowledgeable and kind. My mother-in-law supervise the process because I was working. But she was very impressed.

2 years ago

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Sue Stewart Augusta, GA

I am unsatisfied that I had to wait almost a month to get my oven fixed. I Had to call many times to figure out what was going on. I have several small children in the house including a disabled one and was unable to bake anything in the oven for them during the holidays. That kind of ruin holiday cooking and baking. I understand the holidays and many places are busy, but some things should be prioritized. I felt like we were not important. They sent someone (Sears) out who did not fix it, the man just looked at it and took my service fee. He stated they were not allowed to fix it because he could not find a model number. So I had to call and let home choice know and see what was going to happen. They put in another claim and I had to wait for a service person to accept. The company that finally came out was the same company that came two years ago and fixed the SAME PROBLEM. The second service man was great, very nice, and remembered fixing it the last time. When he was done he said I had a service fee and I explained to him I was told by Choice I would not have to pay that again. He contacted Choice and they told him I did. I told him I would call and get that straighten out. Which I did. So to make put it politely I am very unhappy with the whole situation. It made my holiday's bad and I paid your company to service me and it should not have taken almost a month to get it fixed.

2 years ago

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Gema Ortiz Orem, UT

it took longer to dispatch someone that the promised 24hrs. It took several days to assigned the technician, then a few more days for them to come out and the two problems that were reported, none were addressed during the visit. One needed a different technician nor the one sent... the other one I've received a gift card to apply towards buying a new appliance.

2 years ago

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Donald Baer Irwin, PA

Better communication needs tobe established between the person who needs work done (me) and the contractor/technician who is going to do the work. Many times I have been left without knowing who (if anybody) is going to aleviate my problem. Also, if I select to buy a new applianace I must wait 30 days for your "money" to be sent to me thru email. This is too long. In addition, I am limited to buying my product at Lowes. This limits me in my selection.

2 years ago

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Daniel Barch

We bought our warranty in November 2022. It went into affect in December 2022. On December 24 of 2022 our furnace gave us an error code so we called choice home warranty to get a technician. We were not able to get a technician to look at the furnace until January 6, 2023. After agreeing to paying the up charge for the part to have the furnace fixed sooner , we were able to have the furnace repaired on January 9 of 2023. On December 24, 2022 our hot water tank broke. It had burst the seam at the bottom and was spraying water all over the floor. A technician did come out in a few days but the cost was going to be $400 out of pocket for additional parts that weren’t the hot water tank. After contacting choice home warranty and speaking with an appraiser we found out much to our surprise that we would have to pay the additional 400 to have the tank fixed. After what seemed like a lot of communication and red tape we were able to have a technician come out and replace the tank after we had paid him the additional $400. The tank was not replaced until January 10 2023 so we were without hot water from December 24, 2022 until January 10 of 2023. Definitely not what we signed up for! On a positive note the technicians were very polite and professional. Those guys I WOULD recommend to other people! They are the main reason for the two stars! Certainly not the service.

2 years ago

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Janice Texarkana, TX

I chose Choice home warranty because of their prices. I’ve used the service twice, my last experience was a water heater replacement, the job was done perfectly, however, I did not understood after paying my deductible, I could still owe $400. There appeared to be a discrepancy between “unload” and “install”. I spoke with multiple reps and finally got a supervisor who was to address my issue, but it took multiple calls and transfers to reach that person. I eventually gave up. So, I’m not as loyal as I was when I signed on. I don’t believe I should have owed an additional $400.

2 years ago

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pamela Baltimore, MD

I have given 4 stars because nothing is perfect. 90% of my experiences since I have joined choice is exceptional and honestly the 10% is because I did not agree with the decision made by a choice technician, This last time it took a while for a technician to respond but it happened, and the service was excellent. I

2 years ago

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Christine Las Vegas, NV

It takes too long sometimes to get a technician. When there are necessities involved it gets frustrating. Also, sometimes it is hard to understand the accent of the representative. On the positive, the technicians have mostly been really good and helpful. Most of my problems have been handled without fuss.

2 years ago

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Kathleen Acworth, GA

The electrician man who came to my house to fix some lighting was wonderful. The light works now and we are so happy. I hope any electrical issues happen in my house we get the same gentleman that came out

2 years ago

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Marlin Longmont, CO

Well my plumbing repair went smoothly. I’m really having scheduling issues with my dryer repair. They have canceled and rescheduled three different times. Becoming very inconvenient. They’ve done part of the work but need to finish.

2 years ago

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Randall Anderson

Had a issue with my water pressure so they sent out the technician from my area. They contacted you folks and you gave the ok for repair. Job was completed quickly and works just fine.

2 years ago

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Larry Bryant TX

Their claim process is inconvenient - they give you the first available appointment with the provider they select, then if that doesn’t work your need to change it. In 2 warranty claims, they sent technicians from smaller, less-reputable companies - unlike the other home warranty company that I’ve used. And their parts replacement policy is inferior. They tried to replace a $300 ceiling fan with a $70 unit and said I could pay the difference if I wanted a different one. Would not recommend CHW to anyone who cares about their home. It might work for someone who wants the cheapest warranty and cares less about convenience or quality of materials.

2 years ago

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AnnMarie Miller Buckeye, AZ

I appreciated the information that was provided for me by the salesman. His knowledge of the company policy and his willingness to put me in the best program for my wife and I and the protection of our home.

2 years ago

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Cedell Jennings Jr Norfolk, VA

Fast service, I tried to submit claim via customer portal it would not allow me to sign in. Your service Rep too.k my claim and then fixed my computer issues and everything is working correctly

2 years ago

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Kenneth Richter Albuquerque, NM

My water heater is leaking and making noise. called choice home warranty. They send out a company with less than a 1 star rating and 1 rating by the better business bureau! Then I get a urgent email from Choice stating it's going to cost me an additional $802 to replace my water heater. I call Choice they can't tell me why I have to pay $802 extra they only tell me to call the technician. I ask for the contact info for the tech company they say that's privileged info. I dig up receipt from tech company that I paid the $65 deductible to buy no phone number or address on receipt. try to Google them the company is listed but no phone numbers on Google or Yelp! We need a reputable plumber

2 years ago

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Russ Mitchell Haslet, TX

As a company I am o k with Choice Home Warranty- Service reps on time and explains the issue well. Unfortunately between what the vendors tell the customers and what they tell the company must be totally different. Two different vendors told ne the fan motor was old and just needed to be replaced and yes had some dust on it- nothing new for being in an attic- but BOTH vendors told me this did not cause the motor to quit. It was wear and tear and age. However to get this over to the service rep was impossible and she refused to reconsider even what your own vendors had said. Explained she and whoever she reviewed this with had already decided but she was just giving me a call basically as a courtesy to tell they weren't changing their minds. Not sure why you would take the vendors on one part of the claim but not the other

2 years ago Edited January 10, 2024

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Edward C Catherwood High Point, NC

Disliked the length of time it takes to get service. We're ok with the tech assigned to do the work. We are in our upper seventies and we have a relative staying with us who has two children under two years of age. It has been more than a week trying to get a tech to come out to do the work.

2 years ago

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The Francis Family Mechanicsville, VA

Jeremy,called,came on time, did the work,he was friendly,professional and corrected the Problem. I would use Southern Appliance again if needed. Thanks for doing this so quickly. Latrelle Francis

2 years ago

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Patrick Preston Carmel, IN

I was very disappointed my recent claim to fix then replacing my built in wall oven was approved for a fraction of the total replacement cost. The approved dollar amount was roughly 1/3 of the total replacement cost ,after HCW determined the wall oven could not be repaired Additionally I was informed I would be provided a gift card for the replacement, however Lowes was the only retail store option offered. And in our case ,Lowes does not stock the wall oven unit we are intending to buy, so therefore we are left with a gift card that cannot used for the needed oven replacement. A universal Visa card would a far better , more customer friendly way to address how and where new appliances can be purchased.

2 years ago

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Edwin Cardona Seminole, FL

Service provided was excellent. The K&S service team was professional and Knowledgeable. They were on site at the designated time and resolved the problem in the shortest of time. Would recommend their service to everyone.

2 years ago

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