Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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Nicole

The garage door went fairly well. The dishwasher has been a terrible experience! First contractor didn’t show so Sears took over. It’s been well over a month and it’s still not fixed. They have been here 2 times trying to diagnose the problem- were scheduled to “finish” today, but called at 930am (after us taking the 3 day of work off!) and said they don’t have a technician to come!!! We called at 8am and they said they had us for today though!! We are now scheduled again for March 14!!! It has been a horrible experience!!! We should have been priority at this point. Plus Sears won’t give you a window of time- their arrival is 8am-5pm so you are forced to take the whole day of work off. If it isn’t fixed by March 14- we must have another company and it needs to be fixed asap!!!

2 years ago

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Stephen Dallas, TX

Some services were great, others not so much. You need to tell me when I have requested service on something that is not actually covered before the tech shows up. I wasted $64 twice due to this. My most recent experience replacing a broken disposal was excellent. I am still waiting for Emerald to finish fixing the leak from inside my pool heater. He did replace the manifold after 6 months, but it still leaks and he does not return my texts.

2 years ago

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Rocco Palmetto, FL

I like the timeliness of the phone being answered, but there seemed to be some confusion yesterday about what was covered under my contract. I didn't quite understand what further steps were needed for the suggested electrical system repair by the electrician who previously worked on our problems.

2 years ago

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Jackie Miller Omaha, NE

We recently had furnace issues and we absolutely loved the company and technician in our area that Choice sent us. Unfortunately we were informed Choice required a little arm twisting to replace our blower but they came through for us in the end.

2 years ago

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Mike Farris Panama City, FL

They say what they do and do what they say. It was my first time using the service and I hope it's that easy every time. The service provider was local, arrived on time and fixed my problem. Color me happy 😊

2 years ago

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Marge Masella Tuckerton, NJ

I have used Choice Home Warranty for many years. The service has always been friendly, quick and efficient. In the past, I have used other home warranty companies. None of them can match Choice in any way shape or form.

2 years ago

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Milton Campbell Las Vegas, NV

I have no comment.... I do not like this survey in the first place. Choice has been good up to this point and has sent qualified contractors to fulfill my needs as they occurred.

2 years ago

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Paul Markowski Denver, CO

First time warranty buyer, Choice Home Warranty seems to fit our needs. Hoping we don't need there help but if it does, we know they have our back. This is our home and it our insurance policy to protect it.

2 years ago

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Catherine Boardman, OR

They have refused to communicate with me concerning my mother's replacement for another stove. The claim was filed in December because her oven stopped working, choice sent a service man out and he had to order the parts for replacement, but he failed to tell us that he ordered 3 parts. The box cam and we notified choice but to find out that there was still a missing part. After going back and forth with the representative we were told that the last part could not be found, and they will be escalating our service order up to a department that will handle the replacement. It has been over 2 weeks and we are unable to get in touch with anyone to get a status. From December to March my mother still don't have a replacement because you guys have failed her. I will never refer you to anyone else.

2 years ago

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Nicole Vaglienti Round Rock, TX

The reviews have been less than overwhelming. It was 3-4 visits before a system was approved, in summer. But as far as the service and the company that came out and what WAS paid for, it was GREAT!! They were professional, communicative, polite, reasonable, friendly, and knowledgeable.

2 years ago

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charlie casas Lubbock, TX

Choice when it come to household appliances is great! Choice when it comes to plumbing issue is the absolute worse!!!!! You have to call a plumber yourself like I had to do…….waited three days and was told each time I called it would be an additional ten days to wait……finally called a plumber myself and had a plumber out in less than three hours…..

2 years ago Edited March 8, 2023

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Marylouise Lauer Las Vegas, NV

Nick from Nick's Services telephoned before arriving to my home, once here he identified himself, extremely polite, friendly and took the time to explain the problem with garbage disposal and is now repaired and running.

2 years ago

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Kay Brown Krum, TX

I have been extremely happy with Choice Home Warranty. I have only had to make two claims but each my problem was handled quickly and satisfactorily. I will stay with them as long as possible.

2 years ago

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Stephanie Schneider Derby, KS

Great home warranty company. I appreciate they work with almost everyone out there and you can also request to be reimbursed if the vendor is not on their list to do the work. Love you have options.

2 years ago

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Mark/Barbara Jeffersonville, OH

Choice Home Warranty has been a huge success with us. We have used it for plumbing, Appliance Repair, heating and cooling issues .The service was always easy to use and we got immediate response.

2 years ago

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Stephanie Williams Gurnee, IL

I have only had my warranty for about 5 months. So far I find it easy to contact choice warranty for the initial issue, but for follow up they seem to rush you through the process. I do t feel that I completely understand the process that I need to go through to handle the problems I have.

2 years ago

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Ronald Bellisario Rochester, MI

Big D Locksmith answered right away and set up an appointment for both of my homes on the same day. They came out and were super quick and efficient. The timing and the service was excellent!

2 years ago

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Henry Helferich Salt Lake City, UT

in my opinion the repairmen do not plan on doing the repair when they show up. They have another job scheduled because they believe that Choice is either going to deny the claim or take too long to approve the repair and they do not want to sit around waiting (wasting their time) for an approval. So even if the repair is approved you will have to set up two appointments to get the work done.

2 years ago

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Danielle Manzella Carrollton, TX

the only reason I'm not giving you guys 5 stars is just because the appointment took a while to actually get booked, nothing was available for about a week so I was without power for that time. The team was efficient upon arrival and solved the problem. Overall I am extremely satisfied.

2 years ago

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Robert Knowles Boardman, OR

Like the response i get from choice home warranty. they are usually quick to help me resolve my problems. What I do not like is when some idiot comes, flicks on a light which I have random problems with it not working then calls me a liar. Only to have the fan completely fail two weekslater

2 years ago

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Anita Kennedy Hyattsville, MD

Came within 2 days asking for appt, very prompt, nice man. Offered to clean out cabinet so he could see disposal, but I had it done for him, said he would call in couple of days with replacement..unfortunately has been 5 day today & there has been no call back to install replacement...

2 years ago

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Madelyn Pacific Palisades, CA

You need to hire better companies. They’re flakes, they don’t show up and don’t even bother calling. Then they don’t send estimates when they say they will. Also one was supposed to send a report to you and apparently never did so I am living with that heating system, with no filter very unhealthy! I reported these problems to you twice, and you promised to take care of the situation and never did. So I’m very dissatisfied! Someone has to do some thing about these problems. I resent paying $75 to these people and nothing gets done. They don’t keep their word so apparently you’re hiring incompetent flaky people. Some thing has to be done about this problem immediately I’m really thinking of canceling this policy and going somewhere else if this problem is not rectified immediately! Thing

2 years ago

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Derrell Miles Pleasant Grove, AL

The first company iron mountain plumbing were the ones the Damaged the valve the let’s the water out and the needed another work order to come back out and make the repairs without charging me another $89 dollars service fee which I appreciated and I had explained this to choice home warranty, and thought the same company would return. But Another company was sent out called drain Co and I had to pay another $89 dollars service call fee. That wasn’t right for me to pay DOUBLE

2 years ago

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Carole Brockport, NY

Great company. Great service. Responded quickly and the technician that repaired our appliance was courteous.. He quickly figured out what the problem was and fixed it right away.

2 years ago

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Elton Littrell Houston, TX

Initially I was treated as a prospect, continued to receive invitations to sign up. Could not find member #. Filed claim for water damage occurring first thing that morning. Choice could not provide a plumber for two days. Had to find someone to prevent microbial growth. Had to pay out of pocket. One upside wa Trey with Converse Service, he repaired Thermador stove. Very dependable and would recommend

2 years ago

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Eugene Young Jr Clifton, NJ

I had the pleasure to speak to Mr. John R and he informed me that your company is number one and that I should go with this company and I did. He was very polite and professional and I enjoyed talking with him. Thanks John

2 years ago

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Cassandra Gully GA

This is a nice service, my issue is that turn around time between creating the claim, assignment and actual service, shouldn't take so long. Usually if there's a reason to call for service it needs to be handled as quickly as possible, it typically takes 48hrs to be assigned and/or contacted by the contractor. Major flaw in service delivery.

2 years ago

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Eric Nashville, TN

As always, we were pleased with everything except how it long it took to carry out the repair. Notwithstanding the delay, we must say that during the wait Choice did an excellent job of communication to keep us apprised of the status.

2 years ago

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Michael And Elizabeth Wilmington, DE

We are having a problem with a $200 reimbursement for a microwave. WE were instructed by Choice that we needed to purchase a replacement, and send the shipping receipt. The shipping was delayed, and Lowes took 6 weeks to get the appliance in the store for pickup. When it finally arrived,we sent in receipt, but.... now Choice ays it was beyond the 30 day window,,, sorry " denied" . The shipping was not our fault.... very dissatisfied..

2 years ago

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Lizzie smith Pensacola, FL

I like the people come right out and are nice, knowledgeable and gets the work done. I dislike the online cause you can’t really explain things and I just like talking to a live person. People are better than computers

2 years ago

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Dan Assid Sioux Falls, SD

Overall went well on my two claims for the same washing machine. However, I did ask if they could send the same repairman but a different one was scheduled. He was also good to work with but we like to form a relationship with our repair people.

2 years ago

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Linda Bole Huntsville, AL

Choice Home Warranty is a great company with fast and reliable service! I am a property manager with multiple properties and recommend Choice to all of my owners. Linda Bole, Realtor/Property Manager ReMax Distinctive

2 years ago

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Ron Berman Stamford, CT

Uses quality contractors who always arrive on scheduled day and/or call to better accomodate scheduling. Company approves all legitimate claims to get appliances working again in reasonable time.

2 years ago

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Mary Roanoke, VA

Sent a great technician and were very responsive to claim and follow up. Hadn’t had home warranty but several months before I had a claim. They lived up to their reputation!

2 years ago

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Patricia And Ronald Alliance, OH

When my furnace went out, they sent someone out. He cleaned out and exhaust pipe. Checked something’s with a meter. Said it’s working now (was doing same thing as before he came). Didn’t wait to be sure it was heating. Left and it still acted up. Called again to Choice and no one called for appt Got someone on my own. Got it fixed in like 25 min. Working great now. Not happy with Choice these two times. Before they were great.

2 years ago

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Don Shelangoski Chicago, IL

The first repair shop was from 3 hrs away unfamiliar with what was available in Springfield so part was back ordered.2.5 months later I talked to company and they sent a tech from Springfield fixed everything that day. The person I talked about this problem got on this then right awayfrom Choice

2 years ago

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Geri Owens Henderson, NV

I was in a situation where I was talked into getting a second policy on a phantom property. Before it took effect I called the same salesperson to cancel it and refund my $1260. He didn’t and a week later I called and spoke to a company rep. Again nothing happened. It took 2 more calls and a total of 1 month . I finally got my refund but I am disappointed at the way this was handled.

2 years ago

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Lori Marquardt Killingworth, CT

The gentleman who came couldn't fix pur problem. but did tell us if the lid fell off that we would need a new machine. He was very polite and informative and we wooooould have him back anytime.

2 years ago

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Lisa Saunders

The company that came out was pleasant and professional. They technician was knowledgeable and fixed my ice maker pretty fast and it has been making ice ever since he repaired it.

2 years ago

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John Delley Frisco, TX

Felipe was very knowledgeable and trouble shooted the problem/issue several times to assure that the issue was resolved. In addition to that he was very mannerable, polite and engaging.

2 years ago

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Caitlin O'Brien Dallas, TX

Since we have purchased our home we have had to use the warranty on more than a few things around the house. They have approved everything except one appliance. It has saved us a ton of. Obey so far

2 years ago

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Amanda Burns TX

This is my frist time having a home warranty and I feel like the experience has been as expected, you pay a large sum of money up front and then when you go to file a claim you get some push back on what all is listed, and when the tech arrives they have to wait on the company (for over an hour in my case) to answer a simple question of, can I replace her bathtub knobs that are causing the leak in her tub?

2 years ago

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Nicole Donnelly Portland, OR

The technician was great! Very nice and quickly diagnosed the issue. The problem was the Choice Home Warranty not getting back to him to let him know if they authorize the service. So, although the technician knew what needed to be done, he couldn't do anything because Choice Home Warranty never responded...so the issue/problem is not fixed.

2 years ago

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Sam NC

The technicians from JMC were excellent, cordial and professional. My only complaint is the time frame it took Choice to get the technicians here. Had the system that failed been our only heat I would not be very happy--otherwise all was good.

2 years ago

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Robb Shull

2 years ago Edited January 10, 2024

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Sandra McMahon-Gill

Do you really want to know. The stove is working very well, however I am extremely disappointed in the situation involving my dishwasher. It leaks! I was told it would not be repaired! So what is the next step. We are in the understanding that this would get replaced and I've never heard another word on the matter. With the exception of the stove and clothes dryer we are not happy or getting our money's worth.

2 years ago Edited November 7, 2023

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Kenneth Wampler Hampton, VA

HAVING THE GARAGE DOOR REPAIRED WAS NOT A GOOD EXPERIENCE THE OPENER DOES NOT WORK WITH MY VEHICLE, THE UNIT OUTSIDE THE GARAGE DOOR IS A 50-50 SHOT OF IT WORKING. THE ONLY SWITCH THAT WORKS CONSISTANTLY IS THE ONE INSIDE THE GARAGE.

2 years ago

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Judy Hatton Hampton, VA

I truly appreciate the service surrendered by the repair person, his professionalism and expertise. Our microwave is working fine. I love my microwave and didn't want a new one. Thanks

2 years ago

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Martha Carter Brandon, FL

Fast service, normally it takes about 2days for someone to come out, I’m very impressed with the representative that I talked with today on the phone. She was very helpful and very nice.

2 years ago

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Melijah Wade Fredericksburg, VA

One guy quit in the middle of work after he was paid. That was bad. But the replacement was great and really helped me out understand why my appliance was not working properly.

2 years ago

Choice Home Warranty Reviews