Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Angie Hall Missouri City, TX

Great service. Arrived on time. Explained the job. I think that the service call fee is too much .

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Donald Joseph Cipriano Knoxville, TN

Lack of concern on repair services. Refrigerator out for a week Not many household appliances covered. No stove knobs replacement. Operated a stove without knobs???

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 12th, 2022

check_circle

Verified Customer

star star star star_border star_border

Bill Las Vegas, NV

Only complaint is your very cheap on replacement costs for items to be replaced. For that reason I will look elsewhere when time to renew.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 13th, 2022

check_circle

Verified Customer

star star star star_border star_border

Elias Jubran Kingston, TN

Their sales team/account managers aren't on the same page as their claims people. One tells me one thing, and the other denies it.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 12th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Janet hayden Rancho Cordova, CA

Trying to get a in touch with a case manager is almost impossible. Need a toilet unclogged and they denied technicians recommendation to pull the toilet!

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

check_circle

Verified Customer

star star star star star

Ken Love Fort Lauderdale, FL

Good value. Good customer service. Web site is very well designed and user friendly.

2 years ago

check_circle

Verified Customer

star star star star star

paul cox Wichita, KS

hot water tank and furnace both went out March 2nd and 3rd both were eventually repaired

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Virginia Keller Orangeburg, SC

Because they sent a technician out to my home did not get a background check on him and he took $550 from me that's why I rate them the way I did and now I cannot get my money back

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 5th, 2022

check_circle

Verified Customer

star star star star_border star_border

Sharon D Walker Warner Robins, GA

Nothing in home warranties is a guarantee! You get, what they think you should get! I do love the referrals they send to me though!!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 5th, 2022

check_circle

Verified Customer

star star star star star

Patricia Hadaway Seffner, FL

They came and fixed my washer and it took no time. It has worked great ever since

2 years ago

check_circle

Verified Customer

star star star star star

Camille S Canibeyaz Henderson, NV

I love everything about choice homewarranty this service that time we miss easy to work with

2 years ago

check_circle

Verified Customer

star star star star star

Jacqueline Davis Charlotte, NC

2 years ago

check_circle

Verified Customer

star star star star star_border

Sara Bess Niceville, FL

We have always had a good experience with them, but lately they are very slow to find a service technician (2-3 weeks!)

2 years ago

check_circle

Verified Customer

star star star star star_border

Randy Isacson Freeport, FL

They are very prompt but charged me tto much labor dollars to install just the outside compressor unit

2 years ago

check_circle

Verified Customer

star star star star star

Erin Hughes Windermere, FL

Our appts are made very quickly and they have been helpful with any of our questions.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Aisha Rose Houston, TX

I'm filling claims and you guy's are failing to put my main concernns on the claims. Then I'm getting hooked up with terrible references

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 5th, 2022

check_circle

Verified Customer

star star star star star

Thelma Barnes Virginia Beach, VA

Great service and very professional. They were on time and finished the job in a timely matter.

2 years ago

check_circle

Verified Customer

star star star star star

Don Piazza Queen Creek, AZ

Professional, reliable, have used the warranty and the experience was wonderful.

2 years ago

check_circle

Verified Customer

star star star star star

Debbie J Flythe

Responsive and worth the money. I have been with Choice for two years now and I like them.

2 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

linda LeTourneau Edgewater, FL

They respond immediately and I haven't had to wait more than a day or two for service.

2 years ago

check_circle

Verified Customer

star star star star star

Marje Fonza Thomason Lees Summit, MO

So far I have been satisfied with the prompt response and the choice of service for my repairs.

2 years ago

check_circle

Verified Customer

star star star star star

Esley Chester Fraser, MI

I have not had a problem with them and they are quick to send someone to address the problem.

2 years ago

check_circle

Verified Customer

star star star star star

Jimmie Ferguson Fayetteville, NC

The repairman was on time and was extremely professional performing the required repair problem.

2 years ago

check_circle

Verified Customer

star star star star star

william quirindongo Elk Grove Village, IL

Quick to respond to issues I had. On time and backs warranty with no questions asked!

2 years ago

check_circle

Verified Customer

star star star star star_border

Frank Sarasota, FL

Sometimes there is a very long delay in finding a vendor to do the work. When they come it gets done

2 years ago

check_circle

Verified Customer

star star star star star_border

Demarco smith Spring, TX

Because when u buy out the item ,the money u offer doesn't even come up to the cheapest appliance the store had

2 years ago

check_circle

Verified Customer

star star star star star_border

Karen C Cain Salem, OR

Needed them three times, twice they came through, the third time they were useless, even after many calls.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Xxx

wait too long for a appointment with repair contractor they need more vendors to respond to problems no coverage for maintance before a problem

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 5th, 2022

check_circle

Verified Customer

star star star star star

Penni Smith Sparta, WI

Covered my washer repair quickly and helped the vendor find the part when they couldn't

2 years ago

check_circle

Verified Customer

star star star star star

Juan Blanco Olympia Heights, FL

Both times I needed them they came through like troopers , they were fast and very professional

2 years ago

check_circle

Verified Customer

star star star star star

Nalda Hollywood, FL

They are fare and usually on time. The companies they use are decent and do great work.

2 years ago

check_circle

Verified Customer

star star star star star

Bill Burkland Leander, TX

My claim was heard and completed within a couple of days. No complaints at all with the service.

2 years ago

check_circle

Verified Customer

star star star star star

Brenda Ramsey Irving, TX

I submitted 3 requests for service on the same day. All were repaired within 2 weeks.

2 years ago

check_circle

Verified Customer

star star star star star

Ray Volpe Boca Raton, FL

Always dependable and reputable. Easy to contact, easy to request favorite contractors as well

2 years ago

check_circle

Verified Customer

star star star star star

Carmen C Iturria Hialeah Gardens, FL

Easy claim process, professional technicians and issue completely and satisfactorily resolved.

2 years ago

check_circle

Verified Customer

star star star star star

Lance Wilson Fresno, CA

they were very quick with response and was very good with staying in contact with me

2 years ago

check_circle

Verified Customer

star star star star star

Sarma kovvali Herndon, VA

Very prompt in scheduling. Most service technicians are prompt, knowledgeable and pleasant

2 years ago

check_circle

Verified Customer

star star star star star

Andre & Tammy Elgin Saint Louis, MO

I have used them once with no problem. and they were very friendly on the phone with know problems.

2 years ago

check_circle

Verified Customer

star star star star star_border

Brenda Love York Haven, PA

Twice we have had an issue getting someone to come out and fix an issue we had within a proper amount of time.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Deanna Brockway Dayton, NV

I've been waiting for service on my air conditioner for about a week now, and Choice has been unable to locate anyone to come out.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

check_circle

Verified Customer

star star star star star_border

Mark San Tan Valley, AZ

We felt it was a good value as well as professional. We called and we had to buy our own replacement washer and dryer.

2 years ago

check_circle

Verified Customer

star star star star star

Maria Woodbridge, VA

The light went off I call the guy came to fix it in three days. They were very nice.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Michael Woodbridge, VA

My refrigerator froze up and the guy came and cleaned it and it has been working. We also had to replace the water faucet. Everything works fast.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations.
We hope you will take a moment to update your star-rating to reflect your positive experience.

May. 4th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Marc Laurel, MD

The person they sent was not able to fix my dryer. I had to call back twice to get it fixed. Working with their customer service has not been a positive experience for me.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

check_circle

Verified Customer

star star star star star_border

Rodney Rockwell, NC

Very accurate and on time. The first time I used them was when my dishwasher went out and the person fixed it.

2 years ago

check_circle

Verified Customer

star star star star star

Marie Queen Creek, AZ

They’re pretty quick to get back to you. I used it last month when the air conditioning went out.

2 years ago

check_circle

Verified Customer

star star star star star_border

Eric Berea, OH

I’ve been with Choice Home Warranty for a long time. They have resolved things to my satisfaction.

2 years ago

check_circle

Verified Customer

star star star star star

Karen

We used it for the refrigerator a while ago and they fixed it without any problems.

2 years ago

check_circle

Verified Customer

star star star star star

Anonymous

They seem to have the coverage we need for our size of home and the items we have in the home.

2 years ago

check_circle

Verified Customer

star star star star star

Shelita St Martin

Excellent service was offered to me in reference to my need of improving my A/C system

2 years ago

Choice Home Warranty Reviews