Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Verified Customer

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Mia Davis Clayton, NC

Had a few issues with the house and choice sent someone right away. Making appointments are easy and really convenient

2 years ago

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Vanessa Camba Las Vegas, NV

Easy to file a claim. Customers service agents are pleasant and easy to talk to.

2 years ago

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Jacqueline Dixon Pittsburgh, PA

Poor response to customer. I am still without furnace heat after a month. My electric bill has doubled. Waiting for a part with very little response from contractor.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 23rd, 2022

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Teresa Lawrenceville, GA

I haven't had any problems getting the work done that I needed. They have been on top of it

2 years ago

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Patricia powers Fort Pierce, FL

The guy with the stove didn't do anything for me would not get on the phone to even try to get it approved just took my $45 and that was it.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 23rd, 2022

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Verified Customer

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Nichole Holden Poplar Grove, IL

They are they when we need them, always kind and courteous and fix any issues promptly

2 years ago

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James F Ward Columbia, SC

Weve had 2 issues so far and they fixed them both with only the $85 service charge each time.

2 years ago

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Tzivia Henderson, NV

The first time we used it was for the fridge and the service was not adequate so it had to be replaced.

2 years ago

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Ronald / Fern Donna, TX

The people they work with are well qualified but when they sent someone out for the water heater, they diagnosed the wrong thing so I had to pay for two service calls.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 23rd, 2022

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Verified Customer

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Lisa And Omar Plainfield, IL

Came with the house when I purchased it. I used it once and it was approved automatically.

2 years ago

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Alfred Waldorf, MD

All the things in our home get done in a timely fashion. The service is affordable.

2 years ago

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David Pahrump, NV

Customer service is very good. They call me back within a couple of days. It has been fine.

2 years ago

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M Vero Beach, FL

The service is good. They fixed my air conditioner with no problems. The agents were good.

2 years ago

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Paula Jacksonville, FL

The price is good but sometimes if you call at the end of the day, there is no follow up, they just hang up.

2 years ago

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Timothy Karnes Fort Myers, FL

Responsive and cooperative. Got approval to proceed with repair in reasonable time.

2 years ago

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Diane Luberda Fenton, MO

It was easy to file a claim and the process of getting a tech was quick and easy.

2 years ago

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Shonda cosby Atlanta, GA

By far the beat warranty company out there. Never deny a claim and very resonable prices.

2 years ago

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Francisco Flanders, NJ

Fees, and more fees. Had to pay "3 visits" for the plumbing work because it was for different issues, even though the technician was here for all of them already.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 17th, 2022

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Verified Customer

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Marty Hot Springs National Park, AR

Easy to do business withsubmit a claim onlinerepairman on site within day or two

2 years ago

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Pam Corryton, TN

Seems like for my gas hot water heater issue they really didn't do much and the water heater leaked and I had water damage in my house. Should have mentioned it was leaking.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 17th, 2022

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Verified Customer

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Ruth Mcintyre Jacksonville, FL

I called made a appointment,I was sent a message, what time ,date, and company to expect.

2 years ago

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Daniel Charles Genone Alpharetta, GA

While they responded quickly to our claim, it took 4 days before someone could come to repair our toilet.

2 years ago

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Shemetris Gales Wendell, NC

They were speedy on getting a repair technician out to my house the same day as my claims.

2 years ago

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Ann Nagler Tucson, AZ

Good service from the technicians and personnel at Choice Home.....am awaiting response from a claim as of this date.

2 years ago

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Hubert Pickett Fort Worth, TX

My first experience was not good at all. Provider did not show up. I had to get a new water heater and asked for reimbursement and was rudely told no. After my plan runs out, definitely will not renew.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 17th, 2022

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Verified Customer

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Paul Enos Lawrence, KS

This claim was handled promptly and efficiently. You will get a very different response from our latest claim.

2 years ago

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Mohammed Lakeland, FL

Fast, reliable, and great service. I have nothing but great things to say about CHW.

2 years ago

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William E Miller Humble, TX

he arrived on time, checked it out got it approved and fixed it in a very short time

2 years ago

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Duaine Jamieson Olive Branch, MS

I currently have two open cases that are taking toooo long to close one has been open for a month now and the other is going on 3 weeks with no updat.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 3rd, 2022

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Verified Customer

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Karen Thurnau Green Valley, AZ

I got the service we needed and did not have to wonder when we would see the repair man.

2 years ago

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Raymond Kennedy Sun City, AZ

Great service! Have been with this company for many years and never have been disappointed.

2 years ago

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Demetrice Jones Arlington, TN

For 2 months oI have been trying g to get my water heater replaced. It has been approved but every company that has been sent to my home has not followed through with the job. I'm hearing choice home doesn't pay timely.i

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 27th, 2022

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steve carter Brandywine, MD

Problems and repairs not solved, the main issue with my hot water heater not being covered. It states it is on coverage sheet.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 27th, 2022

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Verified Customer

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Kathy Kiran Lakeland, FL

They do what they promise! Extremely efficient with communication and service.

2 years ago

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Isaias Tellez Kenosha, WI

They got a technician out to fix our microwave issue. It took like 2 1/2 weeks, but issue resolved.

2 years ago

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Georgia Harker Heights, TX

Price of service fee have gotten too expensive and I don't know if I will be able to continue to afford to pay it.

2 years ago

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Charles Marlow Aurora, CO

I requested a previously used contracted repairman, and it took several phone calls to get this contractor approved.

2 years ago

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Don Scalfero Pittsburgh, PA

The 2 separate times I had home issues choice warranty had my issues repaired Quickly, no problems.

2 years ago

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Bonnie M Miller Cassopolis, MI

We have a new refrigerator, and we are are happy with the replacement of our broken down one. We

2 years ago

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Beverly Castro Fort Worth, TX

Just field a claim and you are giving me $246.00 to replace my dishwasher. Said it would be 30 days for me to receive a check very unacceptable.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 20th, 2022

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Verified Customer

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Mitchell Klein Marlton, NJ

So far so good. I had a claim and it was handled quickly. The service company did a great job.

2 years ago

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Denise Robertson Florissant, MO

Our problem was resolved in a timely manner, as well as being completed with professionalism.

2 years ago

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Jim Draut Cary, NC

Marginal benefit. I have had two claims. Service for refrigerator was outstanding. Plumbing repair was near incompetent.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Verified Customer

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Deborah Finn Goodyear, AZ

They got me help right away and with a couple of days I had a new water heater. Thank you so much

2 years ago

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Patti Boston Norcross, GA

Excellent Warranty Company ! Vendors they recommend are very RELIABLE and KNOWLEDGEABLE!

2 years ago

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Rick Taylor North Port, FL

process does not work all the time, first call took over a month to complete, second call worked as planned.

2 years ago

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Carole Pierpont Delray Beach, FL

My request for service is addressed immediately and a repair is usually done in a few days.

2 years ago

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Gary D McGuigan Blackwood, NJ

CHW responds to your request promptly but getting someone to fix your problem sure does take a while!! Should be more quickly!!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

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Verified Customer

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Linda Marshall Las Vegas, NV

The contractor was able to find the part for our washing machine sooner than we thought. Great job

2 years ago

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Lou Darin Fond Du Lac, WI

I've made three claims in the past 6 months. One was denied, one was paid for, but took almost a week to get the repairs done, and the third is in limbo.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

Choice Home Warranty Reviews