Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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karen chiappone Sonora, CA

I believe the company will help with my needs in the future. The sales rep was a little off putting. More interested in the sale, versus my needs. I am a sales rep myself, I get it, but a little connection goes a long way.

3 years ago

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Gridiron2 Tulsa, OK

As much as a person pays for the service, the hoops a person has to go through is ridiculous. I had to replace a well pump and it never ended up being paid for because of the emergency of no water and our repairman said that the stuff you requested he sent you but then you did not accept everything he sent you. He said that he could not waste any more time with the paperwork as he had more than us as clients.

3 years ago

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Richard Jackson Brownlee Lakeland, FL

sign up was easy, and my questions were answered to my satisfaction. I hope, the rest of my dealing with CHW are as good. My dealing with American Home Shield were not good at all. My rating would be higher, but I don't know about and the way you conduct your service yet.

3 years ago

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Mark Lee

So far my experience with Choice Home Warranty is good. The first tect did not call or email me that he wasn't coming. I notified Choice and they emedily sent a different tect and he showed up and found the issue and ordered the part needed. He is supposed to be back Thursday. Hopefully the issue will be fixed then.

3 years ago

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Angie Simpson Ft. Pierce, FL

I’m very happy with Choice’s website which made the process of scheduling a new claim very easy. The appointment was scheduled the next day and I’m very pleased with the repair.

3 years ago

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nazem sarkis Los Angeles, CA

The technician was able to identify the problem with my fridge and was able to fix it immediately. He is very professional and polite. Also the office were very pleasant, on time and professional

3 years ago

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Victor Berrios Port Saint Lucie, FL

Reporting Claim is easy, setting up the initial appointment is easy. The follow up from their customer service is awful. Their portal is terrible as soon as you log in to ask a question it reports back that your claim is closed, this happen several times not once. Still waiting for a replacement unit since the part could not be found available. been a month.

3 years ago Edited January 10, 2024

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Rachel J Dallas, TX

Response to my claim was immediate. Service tech response was very quick and service delivery was excellent. Thanks for exceptional service. I shall recommend to family and friends.

3 years ago

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Jim Sanders York, PA

Disappointed that CHOICE would not repair the microwave and only give me a replacement value option. Even with the replacement value given it's costing me more to purchase one of same style and have it installed. Should not cost customer more to replace than what it would have been to repair. Why have Home Warranty if in the end I pay more than CHOICE does...not to mention I had to pay $75 come out fee on top of everything!

3 years ago

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Deidre V Ruiz Orlando, FL

My technician was fabulous. He was quick, efficient and went way above and beyond and was in and out in about 20 mins. I'd recommend Bennett and Sons for all my air conditioner needs.

3 years ago

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Arwa Shaheen-Rafati Dubai, DU

I like the company services, but its customer service is not the best. I just called and asked to renew my services for 3 properties. I was quoted 460 for each property for each property.... but when I looked at the policies , it was 558 for each property more than what online is offering.. Now I am being charged $139 a month for all 3 properties.. I need to resolve this matter, one of my policy numbers is 602010858. Please assist me in resolving this matter. thank you

3 years ago

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Amanda Gunter Columbia, TX

We had a part go out on our microwave. Since the appliance is so old, the part cannot be ordered. Choice Home Warranty is giving us part of the money needed to replace the microwave and we have to wait 30 days for the money to arrive in the form of a gift card. So we are without a microwave for another few weeks at least and have to pay the difference of the cost of the new microwave.

3 years ago

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Stephanie Rotheram San Antonio, TX

Takes all the anxiety away - Choice does all the vetting and selection of professionals, and I can trust their selections. Feels like having a team available any time I need them.

3 years ago

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Jim T Las Vegas, NV

For my last claim the company that choice sent out did a fine job. I little while later I had issues with the same problem. They came back and fixed this at no charge. Choice sent out a very favorable company. Would use them again.

3 years ago Edited January 31, 2023

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Scott Mack Asheboro, NC

Quick service on claims. Techs were good and professional. Only one tech never showed or returned my calls. Simpson maintenance. But choice quickly sent out another tech who solved my problem.

3 years ago

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BeckyPS Wilson, NC

So far, very good experience from the quick telephone call to the speedy appointment. The adjuster was so nice and did his job efficiently. Everyone has explained every step so that we can understand if. Very straightforward.

3 years ago

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Regina Dennis Menifee, CA

Had the service for 2 months now and it has been great. Got my oven fixed and the technician who came to our home was great. I docked the service 1 star because it took 6 days before someone could come to our home, so I had to use heavy tape to keep our oven door up.

3 years ago

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red bois Middletown, OH

i can tell you the repair people you sent me are men of their word. everything they told me they would, they did. they returnd on the day with the parts like they said they would do. i am very satisfied.

3 years ago

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Sandi Nees

They're very polite professional they were there on time

3 years ago Edited January 10, 2024

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Richard Miller IN

CHW will do everything in their power for you to be able to afford the protection. They are very nice people that you talk with. It worth a shot. Cause it’s 30 days or your money back.

3 years ago

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Becky Davies

Choice responds quickly. I have not had to sit on the phone for hours waiting to talk to someone. The repairman comes very quickly too. My last repairman was fantastic! He was excellent!!

3 years ago

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stephanie Dumfries, VA

Started off a little rocky getting a plumber. When I did Integrity plumbing and Trinity drywall company really met my needs. They were professional and went above and beyond to fix a pipe leak and drywall work.

3 years ago

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Ruth Ann Grafke Leavenworth, KS

I have been trying to get a hard copy in the mail of my new contract for months now and have called at least 7 times. Each time they assure me it will be in the mail within 7-10 days, still nothing. However, they do respond to claims in an appropriate manner and the last technician I had from Frontier HCP was excellent. JT was efficient, friendly, and knowledgeable. He fixed the link under my kitchen sink very quickly.

3 years ago

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Lenida Bond Boerne, TX

The tech that came out was 5 star. Very fast and knew what he was doing. My main complaint is the man to fix the toilet called with a time to be here, but never showed up. Now I’ll be out of town today Thur. through Sun. afternoon. Ms. Bond

3 years ago

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Jacob Lynd Dallas, TX

Overall, CHW is pretty decent. However, their automatic email sent upon confirming an appointment claims that the appointment is between 11 AM - 3 PM, regardless of what the technician has scheduled. This is misleading and frankly a baffling design choice. Other than that, no issues!

3 years ago

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Choice Home Service Warranty Minneapolis, MN

It was easy to sign up for the service contract. This review is only on signing up for the service contract. Actual service review will be based on when a service request is submitted.

3 years ago

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Marcia burris IL

I had a problem with water backing up to n y dishwasher I assumed it was from garbage disposal they sent a plumber replaced garbage disposal still had problems so they sent appliance technician chech dishwasher it was problem on water line line don’t understand why plumber didn’t figure that out . It cost be two service charges. I think they should have waved it. So I’m jii out t happy

3 years ago

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Carol Braggs Powder Springs, GA

Things started a little slow with contacting us after putting in a service request but once contact was made everything went smoothly and our water heater was repaired efficiently and professionally.

3 years ago

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Dawn S Chicago, IL

Yesterday experience was great but I was provided wrong information from the sales team when I signed up for 1 year and extended to 3 years. I was told I could use an certified provider. I asked and confirmed that 3 times. Then when I need to put in a claim I'm told no I have to use a provider Choice gives me. I have the option to get my own person but they might not cover services. I asked for a list of approved providers and was told that wasn't something they could do which is ridiculous.

3 years ago

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Tewanna Brown Pensacola, FL

The technician was precise proficient and professional. He expressed some concerns about building a structure close to my plumbing pipes of where/which I was not aware. Thank you for resolving the expressed issues.

3 years ago

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Darrin Jensen Fort Worth, TX

Very good! The technician had the problem diagnosed in just a minute or two, had to wait for 30 minutes to get approval to fix it, and then had it repaired in about 10 minutes. Also, they were able to come out a day earlier than expected!

3 years ago

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wandria bowen Atlanta, GA

Choice Warranty always come to our home in such a short period to service our needs and correct the overall problems. The Tech's customer service and knowledge of the problem was great!

3 years ago

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L Walker Clemmons, NC

One day after reporting that my AC was not working, Choice Home Warranty sent a very good technician who resolved the issue within an hour. Very pleased with technician, his overall expertise and professionalism .

3 years ago

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Jared Clark Bedford, TX

From research I’ve done Choice covers a little more than others in basic plans, Just moved into our new home and Choice already is helping, they covered me getting the house rekeyed. So far so good

3 years ago

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Rosaland Collins

Claims are handled immediately. Techs that are sent out are knowledgeable. Only thing I had to pay each time was the $65 service call fee.

3 years ago Edited September 14, 2022

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Janie Pettite Mobile, AL

Reported claim on Saturday. Tech came out on Monday afternoon. I need a new fan motor. I'm waiting for Choice to approve so company can come out and replace motor and complete job. I have not heard if approved yet (today is Tuesday) hope to hear very soon

3 years ago

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Kathi Gemmell

Theyhad a technician come and take care of the problem. However I wish they could get more local technicians. It might not take as long . The technician I had was amazing and ver professional! I would recommend him again and wish I request him if I need a repair again.

3 years ago

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Valerie Cherry Kansas City, KS

CHW scheduled the same Technician to come to my house twice and that technician Never Showed Up. They continue to use a company THE APPLIANCE SCIENTIST that is unreliable and waste the customers time. After complaining about them and requesting a call from management that never called, they sent Sears to repair my refrigerator and that technician was perfect.

3 years ago

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Bobby Olive Branch, MS

I have had both good and bad experiences with CHW. We got a two year warranty when we bought this property. I had an AC go bad and, despite the fact that their rep specifically said that it would be covered in whole or replaced when we got the warranty, they refused to do so. We've had the warranty for 17 months and we've had, I believe, 3 small claims since then. All were fixed in a timely manner.

3 years ago

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Choice home warranty The Villages, FL

We had to have our A/C repaired as we had water all over our garage floor. It seemed a while to get all the paperwork set up, but when the repairman finally came he fixed the issue in a timely fashion and he was an excellent worker.

3 years ago

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yolanda valencia Littleton, CO

I like that Choice has never denied a claim and they are always there for me. One of the things I dislike is that it is a lengthy process to get someone out to fix things and the repeat appointments, waiting for parts.

3 years ago

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Kamran Tucson, AZ

Comparing to my previous home warranty Choice was much much better Quick and good service that put smile on your face This was my first request and treated well Thank you Choice

3 years ago

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AJ Harvey Chicago, IL

This was my first scheduling experience with Choice Warranty. I was surprised when they advised me that my service appt was scheduled on a Sunday, but since it was a holiday weekend, I didn’t mind as much. However, the technician called on the appt day & seemed to suddenly realize it was a Sunday & initially tried to get out of keeping it. I ended up agreeing with him, but the whole scheduling process was unconventional.

3 years ago

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Jamila Maxie Riverside, CA

It was very easy to go online and request a service request. The tech called me to confirm and I have to reschedule which the technician was very understanding and accommodating.

3 years ago

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John Mize Hurst, TX

the reply to my claim was prompt. the appointment was set to far ahead given my electrical problem. Choice did furnish me with the contact number for the contractor so I could try to move the appointment up. I was successful.

3 years ago Edited March 3, 2023

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Helen Johnson Tampa, FL

The claim process was so easy to go through and tge tyrn around time was great. They worked around my schedule and the over all claim process completed in a very reasonable time from the beginning to the end.

3 years ago

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Marusea Peoria, AZ

Adrian, my salesman was awesome. Very nice, professional, very friendly and not pushy at all. Hire more like him!! I anticipate I will have a great experience with your company.

3 years ago

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Garrett Farrone Comanche, OK

Had my 1st claim for a circuit breaker on 8/21/ 22 . Never recieved a response after 3 days. I called the claim office on Tuesday and recieved a great response about finding a technician in my area. Called the next day (Wednesday) still haven't found a technician in my area. Called the next day(Thursday) and customer service stated I would be a priority. Called on Friday and was told I could find a technician to get an estimate and I needed approval, then I would be reimbursed that could take up to 30 days. I called again and was told I would be placed on priority. So that's 2 priority promises. I a. frustrated at this service at his point. I get an email 11 days later stating I have been scheduled for an appointment with a technician in my area to arrive between 7am-11am. So I had to inform my place of employment on short notice ( same day) that I would have be available for this appointment. I expka to Home choice customer. se that I believed the company was Nationionly known and was wondering why the 11 day wait when there are sufficient Electrical companies in my area.. It has been a poor service via NO communication with your customers on updates of claims processes.

3 years ago

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Gloria J Jones San Francisco, CA

I am excited that you agree on letting the pumbling fix my sinks I really appreciate you being under standing because I really needed it fix so I can use my sink the way I want to. so thank you again fo being so kind .

3 years ago

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So_Cal33 Johnson Spring, TX

They quickly did all the things they said they would when we first talked to CHW. The technician they contracted was much more than I expected. CHW, Keeps it 💯. ⭐⭐⭐⭐⭐ 👏👏

3 years ago

Choice Home Warranty Reviews