Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Dustin Joshua, TX

They always stay on top of everything and send somebody out within twenty four to forty eight hours.

5 years ago

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Tess Richfield, UT

Customer service responded immediately, they took care of my situation and they still called back to check in.

5 years ago

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Kim Philadelphia, PA

I have had a very good experience with Choice Home Warranty. They were very courteous and very knowledgeable and I was just very satisfied.

5 years ago

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Cheryl Arlington, TX

I need them to come out and look at the hot water heater, they came out and resolved the problem quickly.

5 years ago

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James Tannersville, PA

The quality of the service I have received is good. Everyone I have come in contact with is courteous.

5 years ago

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Anonymous Lexington, NC

I called at eleven o'clock at night and they got back to me the next day. I thought it was really good support.

5 years ago

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Carmillla Indianapolis, IN

When the Technicians guys come out they are professional and they take care of whatever your issue is.

5 years ago

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Kara And Jaime Carrollton, TX

Our kitchen sink plumbing stopped working and they sent out a company that was proactive and came two days earlier than they originally quoted.

5 years ago

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Anonymous Memphis, TN

Last week I had an issue and within twenty four hours you had a service representative assigned to my case.

5 years ago

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Faizi And Misbah Avon, OH

I have had a mixed experience. They have approved some claims and denied others. Overall I would say it has been a good experience.

5 years ago

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Jim Powers Aurora, CO

They do everything they can to deny coverage. I have had other claims denied on technicalities. Now, I have a claim in for a water heater leak and they are denying it on the basis of it being a tank! Which, by the way, MOST water heaters are tanks!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 6th, 2021

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Harpreet Jutley Chantilly, VA

Every year I have to pay out of pocket for my hvac repair for the same exact problem, and still get charged deductible and they use shady venders that always charge me for a "cleaning" and say its fixed for $500, I heard "HAHA" is much better throughout friends

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 6th, 2021

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Verified Customer

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Jim Powers Aurora, CO

They do everything they can to deny coverage. I have had other claims denied on technicalities. Now, I have a claim in for a water heater leak and they are denying it on the basis of it being a tank! Which, by the way, MOST water heaters are tanks!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 6th, 2021

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Verified Customer

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Barbara Candito Tucson, AZ

So far they have been taking care of any problems quickly with professionals who know their business

5 years ago

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115 Bonnell court Cary, NC

First time I put in a claim. Service appointment was set in under an hour. Came next day and fixed my stove .

5 years ago

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Deborah Scarbrough Silver Springs, FL

Last call i ended up calling electrician. Thought AC included electric. Only time issue. Used multiple times great service

5 years ago

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Verified Customer

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1761 treeland ave Middleburg, FL

No delays,fixed on time,repairman was overly friendly,explained what was wrong and fixed exactly what was wrong

5 years ago

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Dennis Deserich Loudon, TN

The service from your contractor is as horrible. The customer service department is unwilling to work with the policyholder in any way way. The reimbursements for repairs is terrible. It cost me twice as much to have a reliable contractor do the work then you paid.d The customer to service department is unresponsive

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 6th, 2021

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Verified Customer

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Anonymous Peoria, AZ

Air conditioning coil has a leak. Choice Home Warranty will not replace. They say it is not covered because the leak was caused by corrosion. The coil is copper which is not corroded. This was from two HVAC technicians, one of which they sent to repair the unit.

5 years ago Edited January 10, 2024

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Verified Customer

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Arthur Castle Rock, CO

I have good service so far. I needed to get my disposal fixed, they came out the next day and he fixed it.

5 years ago

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June Sorrento, FL

The person I spoke with was courteous and my service was very effective and had somebody out the next day.

5 years ago

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Chad And Amber Brookfield, WI

Just recently used it to help with heating issue within thirty minutes got a scheduled appointment and within two hours the problem was resolved.

5 years ago

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Nanda Memphis, TN

I've been trying to use my warranty on my refrigerator and they sent somebody out here and he said he didn't know what they were going to do and I haven't heard back.

5 years ago

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Nemia Las Vegas, NV

Their customer service representatives are great. I called that morning and they had someone come right away. I'm pretty happy with their service.

5 years ago

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Kurt Saint Louis, MO

It was quick friendly service the technician they sent out was super nice and overall it's just been a good experience.

5 years ago

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Paula Ward, AR

They don't do what they say they're going to do. My dishwasher went out and they want to only give me two hundred to replace it. You cannot find a dishwasher for two hundred dollars anywhere and I have been paying for this service. I'm not happy with it so I will be switching to a different company that will pay to replace or repair.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 20th, 2021

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Verified Customer

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Carolyn Frierson, LA

I just had a problem with my air and it was handled by the next day. There was no waiting, they got to it ASAP.

5 years ago

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Mary Papillion, NE

Usually it's really good work once in a while we get a technician that doesn't know what they're doing but then they send one that does.

5 years ago

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Shirley Buckeye, AZ

The response has been good lately. My refrigerator stopped working correctly until I called and it was fixed.

5 years ago

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Gregory And Delfina West Des Moines, IA

Customer support this time is a lot better. I just used my warranty recently to replace the motor on a furnace. It was very professional.

5 years ago

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Steve Vero Beach, FL

The last time my air conditioning wasn't working and I called and within forty five minutes technician was here.

5 years ago

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Pam Skiatook, OK

I needed to use the warranty on a running toilet and they had it fixed promptly and I was very happy.

5 years ago

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Onetha Gilliard Miami, FL

Choice Home Warranty per Jennifer P has a limited cap of $500 per system failure. If my Maytag Washing machine system fails and cannot be repaired it is not replaced with another Maytag. It is replaced with $500 worth of a washer.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Mar. 25th, 2021

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Verified Customer

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Charles Hildebrand Saint Louis, MO

Quick response. Their email appt. confirmation came after the service was already started. Otherwise service was very good

5 years ago

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Verified Customer

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Jennifer Rivers Philadelphia, PA

Fast response to claim and high quality service from the company that they contracted with to complete the repair.

5 years ago

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Verified Customer

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James Heer

They are quick to respond to your situation, resolution soon follows to the customer's satisfaction.

5 years ago

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Terrence Braselton, GA

AC wasn't working right we got somebody out there right away and they didn’t know what they were doing so I didn't get it fixed.

5 years ago

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Brent New Rochelle, NY

Can't reach them by telephone anymore they should make themselves available via phone, I notice there's a pandemic going on, but you cannot reach them by phone anymore and then it's a lack of communication.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 17th, 2021

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Verified Customer

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Gerald Kingman, AZ

I chose to go with Choice Home Warranty because of value and reputation. My experience with customer service has been professional and polite.

5 years ago

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William Parker, CO

Getting approval isn’t consistent based on who is on the other end of the customer service line. Other than that they have been pretty good.

5 years ago

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Ned Arizona City, AZ

Overall we’ve had a good experience. Most of the time, they send out decent people but the first person was very egotistical and created a mess.

5 years ago

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Verified Customer

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Michael Syosset, NY

Very easy to schedule an appointment. The service guy came out in three to four days to take care of it.

5 years ago

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Dean Chandler, AZ

They've always been very courteous they've done everything I asked without a problem and with without delay at all.

5 years ago

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Mike And Kathi Goose Creek, SC

Everyone I have dealt with was polite and they answered all my questions and they got everything done quickly.

5 years ago

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Verified Customer

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Jane Columbus, OH

I get good service from Choice Home Warranty. My hot water tank is out they are coming tomorrow to fix it.

5 years ago

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Carlos Sterling Heights, MI

About a month ago I called about my garbage disposal and they were very professional and they replaced it.

5 years ago

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John San Antonio, TX

I'm not very happy with Choice Home Warranty. I needed to use my warranty a few weeks ago. It took about three weeks for them to get an approval, and they blamed the technician for not writing down an approval number which is all done electronically. Their customer service is horrible. I won't be renewing with them.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 16th, 2021

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Verified Customer

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Deborah Grovetown, GA

It’s worth it. They come with no problems and they move quickly. I love that they send me updates.

5 years ago

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Leeann Shelbyville, KY

Very disappointed with Choice Home Warranty. They say one thing and then they hide fees. It is not a good company. I am having to pay an extra five hundred dollars which was not explained to me. They don’t answer phone calls.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 25th, 2021

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Verified Customer

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Gianni Las Vegas, NV

Everything I’ve needed to be covered has been covered and it is easy to do because everything is online.

5 years ago

Choice Home Warranty Reviews