Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Keyeriya

I am not getting the services I a, suppose to get. I am very disappointed

2 months ago

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Kevin

Lower price and good marketing reviews. Okay.

2 months ago

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Karan

I don’t know why but questioning my decision

2 months ago

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Dean

Takes two weeks or more to get service.......

2 months ago

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Ronald and Atanya Russell sr.

I am dispointed with the tech about our hot water heater

2 months ago

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Dick Kauk

I needed security not to havre unexpected bills I wasn’t counting on

2 months ago

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Steve cassidy and colleen Stanton

I was offered a very discounted rate over 3 1/2 years.

2 months ago

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Tim Ruth

I have been waiting for a callback for 2 hours and never received any

2 months ago

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Holly Bazinet

It still has not been repaired. I can’t get in contact with the repairman.

2 months ago

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John

It was my understanding that replacements would be like products.

2 months ago

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Thomas

Came with the purchase of my home some weeks ago.

2 months ago

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Thomas

Slow getting plumber lined up. Plumber was fast efficient.

2 months ago

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Mary Kaduk

Website is very user friendly. Easy to submit a claim and check status. Very quick response and service technician came the next day. Professional and speedy repairs. Thanks!

8 months ago

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Gloria Bergman

I called today to get someone to look at my dryer. Choice Warranty customer service was very prompt in calling me back. The agent was very helpful and so pleasant to talk to

9 months ago

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Lewis perez

Worst experience with this company. I was approved for a water heater replacement but they refused to pay for the installation. So I discovered that they will only pay $300 for the installation and will leave the rest to the customer which was $455. Nowhere in the contract does it mention that they will only pay $300 for labor and or installation. They use the term "uncovered cost" and try to blame it on the plumbing company they use. The only other option they gave me was to buy the water heater myself and they would reimburse me after sending in the receipt. However, they only offered me $417 dollars for the water heater which costed over $1500. Stay away from this company!

9 months ago

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Ls Littleton

Agreed to a one year prepaid premium of $613.50 and gave my debit info. Specified the debit was only for one year's premium to be debited. Right after, they offered me the VIP premium offer if I signed up for 6 years. I considered the offer then was informed that the 6 year's coverage was to be prepaid as well. I balked...refusing the offer. They told me my cancellation was accepted. Upon discontinuing the call, I checked my account, the debit for the UNAUTHORIZED amount of $2835.00 had already been removed from my account. Then I get an email detailing the cancellation and that my refund would be returned within 15 to 30 days! Don't deal with them...a combination of used car sales and fly by night solar system companies. And now, at 75 years old, I've been bit by all 3.

10 months ago

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Rick B

This company denied my claim when the condenser motor failed and (potentially) damaged the door seal. Their excuse? Because the seal was damaged—even though it wasn't leaking air—they refused to cover any of the repair. I appealed, explaining that the motor likely caused the seal issue in the first place, but they wouldn't budge. Their reasoning makes no sense. Instead of using common sense or standing by their service, they hid behind a technicality. It’s clear they have no interest in honoring valid claims—only in collecting monthly payments. Bottom line: They’ll take your money without hesitation, but don’t count on them when something actually breaks. I’m switching back to American Home Shield. They may cost a bit more, but at least they consistently covered my repairs without a circus act.

10 months ago

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Wilando Handy

This company sale you a dream. My first claim was denied because of a valve that failed in my A/C unit and just so happen that valve is not covered. They keep telling me to read my contract but my contract don't list what valves in your system is not covered. If you say you cover the A/C system why is there exclusions? My system has been shutoff by the people they sent out and now they're telling me to call the repair company and ask for a discount to get it fixed. I have no trust that this company will repair any of my claims. Horrible warranty plan and I am canceling my contract dont care the money I will lose. I'm not giving them anymore of my money.

10 months ago

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Ken

Think Twice Before Choosing Choice Home Warranty I want to share my experience with Choice Home Warranty so others can make an informed decision before signing up. Unfortunately, based on my experience, I cannot recommend this company. This was our second issue with them. The first time, we had a plumbing problem that they initially denied, yet we were still charged $75 for the service call. When I called customer service, I spoke with a representative overseas who apologized but said the fee was non-refundable. After a long conversation explaining that the issue was real, they finally sent another technician, who ended up fixing it. This entire process took two days and caused unnecessary stress. Today (3/11/2025), we had a roofing issue after a rainstorm caused a leak. We called Choice Home Warranty, and they sent a repairman. He confirmed there were multiple issues and submitted his report. However, the company once again denied the repair, even though we were charged another $75 for the visit. Since the problem needed to be fixed, we decided to pay the same repairman directly from our own pocket to get the work done. One thing to be aware of is that the company charges a $75 fee for every service request, and in my experience, they have denied repairs even when their own technicians confirmed the issues. Additionally, if you have multiple problems, each must be filed as a separate request, requiring another $75 non-refundable fee per visit. After dealing with this twice, we’ve realized that relying on this warranty service has cost us more in time, money, and frustration. I hope this review helps others make an informed decision before choosing Choice Home Warranty.

11 months ago

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Chris McLemore

I paid a lot of money up front for a 3 yr warranty & in the beginning CHW was great, responded fairly quick with assigning technicians and covering repairs. But the last several times I've called, they couldn't get anyone to take the work order because they owe their service providers thousands of dollars. They'd cancel my work order without notifying me, I'd have to call back & submit a new claim. They denied my repairs twice.

11 months ago

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Tom Malloy

We liked the speedy scheduling service as well as the successful repairs that were made in a timely manner. We are so glad to be a customer of Choice Home Warranty’s.

11 months ago

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Pamela Camper

I didn’t like that I had to call several times before I really received a response back regarding my claim. Also i didn’t like the offer amount to replace my refrigerator. Neither did I like the offer of a gift certificate from Lowes. When I did asked the customer service to escalate my claim. The representative Ms. Jones was very polite, but she stated that she has over 800 claim to resolve. That problem needs to be resolved because your customers are having to wait for 4-5 days for some type of resolution. Also I was told that my claim would be issued in a check . I explained to the resolution team that i pay monthly from my checking account. Why not send the payment back into the checking account. The answer was no we don’t do that???

2 weeks ago

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Chasida

My realtor convinced me to get a home warranty.

2 months ago

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Maria

Scheduling is difficult and inconsistent with vendors.

2 months ago

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Melissa

Need home warranty and they were affordable

2 months ago

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Steve

Thought it was a good company. I researched many companies

2 months ago

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Steve

Of all the issues I had they were only able resolve less than half

3 months ago

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Robert

Still waiting for final settlement on this claim.

3 months ago Edited November 20, 2025

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Nydia

I saw good customers reviews online ...

3 months ago

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Joseph

CWHas always been there to asap when I’ve needed them and will continue to do so.

3 months ago

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Mark Kolon

Terrible. I was scammed by the technician and now I must wait for a review for another week.

3 months ago

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Cristine

No happy with technician that was sent! Warranty is great to schedule but not the technician sent

3 months ago

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Sandra

Long wait for reimbursement up to 30 days

3 months ago

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Don

Because I paid for the contract/service.

3 months ago

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Norman

Great reviews online- not much else to say.

3 months ago

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Marvin

Still waiting for CHW reinbursement All paperwork was submitted

3 months ago Edited November 8, 2025

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Awais

Its neutral feedback based on service delay.

3 months ago

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Stephen

They were the low cost provider in my area

3 months ago

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Alan

Had a policy before and renewed but service under new policy is not as good

3 months ago

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Jorge

Seller purchased this policy upon sale of house

3 months ago

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Wilma

I wish I did not buy this warranty except for appliances - plumbing was a disappointment

3 months ago

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Nadine Alameh

Affordable and came up high in reviews ..

3 months ago

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Ashley

They take to long to resolve some issues

3 months ago

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Minda

Because i had already signed up with them

3 months ago

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Michael

The first thing I don't like is that they didn't notify me of my monthly payment increase which is 61 and change plus 100 flat rate paid in advance. 2nd my garbage disposal stopped working and they couldn't get a plumber. They said go ahead get your own, we'll pay. Turned out to be reset button, my wife got on floor and reset

3 months ago

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joshua Raja

Most of the issues have been resolved, and it’s working well for me most of the time. I’m happy with this home warranty and have recommended CHW to a few friends. I feel it’s worth continuing with CHW.

3 months ago

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Melvin Rosado

Started calling on Friday around 11 am. Took5 hrs and 8 calls to report and open a AC claim. I hired another company to troubleshoot my system before the long weekend. After that troubleshooting I paid him $99 and decided not to continue with his services. Called Choice around 5 PM and Got an automatic response with appointment for Monday 3-8 pm… On Monday an AC repairman called and said that I missed his appointment at 2 pm. Really? Wrong! I verified and my appointment WAS at 3-8 pm. Still, he showed up at 3:30 and found my system has a gas leak and needs refrigerant buy could not fix because he need authorization to perform the repairs. So, now he/we are awaiting authorization from Choice to repair or replace the system. I need my AC back functioning! Please, help!

3 months ago

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Jesse Sarasota

I've had several good experiences with Choice, and a couple of bad experiences. the most important thing to know is that you are not first priority with the practitioners. you're going to get service in 3 to 8 days of when you call in. so that's the deal. if you have a plumbing issue, you're going to have it for days while they find someone to come out and service you. If you can wait, i guess it's worth it, otherwise, it's quite a pain. Also, there are a lot of exclusions that are difficult to navigate and evaluate in advance of signing the contract. Finally, they really dont have any customer service for helping you when you have a challenge, and they dont take responsibility for any problems, it's always on the service provider. So that's my experience.

1 year ago

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christy Everett

I had Savannah as my rep. She is AMAZING. LET ME TELL YOU ANOTHER WAY, SHE NEEDS A RAISE PEOPLE!!! She is a great spirit and made the experience flawless and took no time! Thank you thank you!

1 year ago

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Douglas Keidel

It's always worth it to have a second opinion. And choice allows you to do that. Don't always agree with the claim review process and what choice is willing to pay, but overall it's been a pleasant experience.

1 year ago

Choice Home Warranty Reviews