Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

star star star star star_border

Cheryl L. Martin Cincinnati, OH

The technician that you sent to check out my furnace issue was very uncommunicative and said that they'd have to cut out a part of the furnace to make the necessary repairs. I was told this repair is not covered by the plan because it was not due to normal wear and tear, which it was.

2 years ago

star star star star star

Ashley Thorpe

I loved that my appointment was scheduled the next day after I put in my claim. Service was speedy and completed accurately. The technician was very knowledgeable and friendly.

2 years ago

star star star star star

Robert Placentia, CA

Positive Customer engagement with the Quote for a Warranty n Options of payment.Friendly conversation with supplying my needs now and in the future. Please call them n you will be assured of a great service.

2 years ago

star star star star star

Rosita Lashley Palmetto, GA

The technician was very polite, made himself known as per the company he works for, and went to work on the problem. With some input from us, he was able to fix the problem right then. We have no complaints.

2 years ago

star star star star star

Brenna Williams Lincoln, NE

I love that the technician from Good 2 Go Drain and Plumbing is professional and very friendly! He is a busy guy but still fit us into his schedule! Not having a water heater is not very fun!

2 years ago

star star star star star_border

Cindy Smith Tyler, TX

Quick response from assigned technician, once the claim was submitted. Ed was prompt in getting here for the appointment. He was very professional. He worked quickly and fixed our garage door issues. Unfortunately, the parts and issues weren’t covered under our home warranty policy! I would recommend Ed and his company for garage door issues.

2 years ago

star star star star star

macstark

2 years ago Edited February 15, 2024

star star star star star

Stacey Taylor Suitland, MD

Major reason I like this company - due to the savings, peace of mind, and the how Choice Warranty pays attention to the company partners reliability and professionalism and finally the work performed by experts. Thanks

2 years ago

star star star star star

Abhishek Gupta Pflugerville, TX

So far, it is good experience for repair. It is hassle free to setup appointments. I have not come across any major breakdown or replacements so doesn't know that experience yet.

2 years ago

star star star star star_border

Vito P Berlingeri Bluffton, SC

If the response time fro the Contractors would be quicker this would be a 5 star home warranty and not due to them, it might depend in the area that you live in. In my case Souht Carolina/ Represeentatives are on top of things responding via email or phone calls. Represeentatives are on top of things responding via email or phone calls.

2 years ago Edited January 26, 2024

star star star star star

Bill Tompkins Las Vegas, NV

The telephone representative was knowledgeable, and helpful in me choosing the correct policy at the best price for us. He discussed the different policies and discounts offered.

2 years ago

star star star star star

DocBWI Chicago, IL

I like that the level of coverage, areas in my house that aren’t covered by my previous warranty company. This is important for a person like myself on a fixed income. Price point is good, too.

2 years ago

star star star star star

Shirley

I like that HT Philly HVAC came in a reasonable time frame. When I told him the problem, I was having with my gas heater, he new just what the problem was and replaced the part. My heater is now working fine.

2 years ago

star star star star star

Abidoye Timilehin Otan Ayegbaju, OS

I love choice home cause they are fast in responding and they really helped me in many of my home appliances that got damaged it was adequately fixed I really appreciate you guys

2 years ago

star star star star star_border

Brady Birdsong

I appreciate the fact that Choice does the heavy lifting of identifying contractors and vetting them for the work. I've only had one contractor come out by they've been very good and skilled. I would like it if it were easier to have multiple related issues on the same ticker.

2 years ago

star star star star star

ItsMe ItsMe Brisbane, QLD

It was an emergency claim made, due to bad weather, heating system went off, but got technician on 3rd day & he fixed it temporarily, waiting for this claim to be resolved once the component changed.

2 years ago

star star star star star

FisherHomes

Great coverage and service is fairly decent. I would say is 4/5 stars for timing, but it really depends on the local contractor. Have had great experience with submitted claims.

2 years ago

star star star star star_border

Pamela Hall Fort Mill, SC

It's nice to know there is a backup to services needed. However, we were extremely disappointed when our HVAC needed reapair and we were not totally aware of coverage. Also, it took too long for some of the service requests to be performed.

2 years ago

star star star star star

tammy merriweather Indianapolis, IN

The representative who assist me was very knowledgeable, patient and had great customer service personality. He made my decision to go with this company very easy. I really do appreciate him and how he helped me today.

2 years ago

star star star star star

Anwar Maharmeh Manassas, VA

They are doing a good job so far. The last service call was to fix the fridge, and the technician came, diagnosed the problem, and ordered the parts. the following week, I came and installed it thanks

2 years ago

star star star star star

Cisco Martine HI

They were able to come out within a day of needing them, the plumber changed the sink with an equal replacement and was fast and friendly! Definitely glad to have this covered under warranty!

2 years ago

star star star star_border star_border

Derique Cannon

In general, I appreciate the companies that have come out to diagnose all our different machine issues. They have been be knowledgeable and down to earth but for the last claim I am disappointed with Choice. The amount of money we are supposed to get to replace our current dryer does not account for inflation or current prices. Also, 30 days is a long time to wait for an e-gift card.

2 years ago Edited March 24, 2025

star star star star star

Yolande O'Banion Cathedral City, CA

I have worked with a number of home warranty companies but have never had one that responds so quickly to my need for service or with competent technicians who can fix the problems covered by Choice Home Warranty.

2 years ago

check_circle

Verified Customer

star star star star star

Love my Choice Reno, NV

Choice HW was very responsive to my claim. I was pleased when they offered me the price of the repair to apply to a new refrigerator. I will always be a choice home warranty customer

2 years ago Edited July 8, 2024

star star star star star

VICTORIA PRATT Columbus, OH

Because Suraj took the time to explain to me all about the home warranty!! Reasonable in price, everything that I was looking for in a home warranty!!! Thank you Suraj!!! Please give him a big bonus!!!!

2 years ago

star star star star star

Darrell Hook Wichita, KS

I had initially got online to request a quote and during my online visit, I received a call inviting me to sign up with a discount. Jonen was very polite and answered all of my questions before I agreed to sign on.

2 years ago

star star star star star

Robert Winkelman

Choice warranty is a good value for the investment. Our home is approaching 20 years old, with mostly original appliances. There is comfort in having the protection of a warranty

2 years ago

star star star star star

Jan Hall Boise, ID

This is the first time that we have been able to have coverage on our home for everything including appliances and the information was laid out in a clear and concise format. Thank you!!

2 years ago

star star star star star_border

John Suskey, Sr. Benton, AR

The repair person came out within a week of filing the claim. However, he did not have any parts with him. So, they had the part ordered, and the 2nd repair appointment had to be scheduled. It was 9 days after the initial visit.

2 years ago

star star star star star

Maria Varela Miami, FL

They where very helpful and sent a great airconditioning company that I request and will request from now on called All Florida Air and Heat and the owner very thorough his name Arian V just amazing !!!!!

2 years ago

star star star star star_border

Danny Hattiesburg, MS

Like: The speediness of getting someone out to access the situation. Repairs were made but it took 5 visits before finally deciding to make a complete repair. Hopefully this will get done in the next couple weeks and can have heat for the winter.

2 years ago

star star star star star

Paul Tulsa, OK

The technician was professional and pleasant. He explained what the problem was and explained what he was doing. He answered all of our questions. I would gladly recommend him to anyone. His name was Warren Keith O.

2 years ago

star star star star star

Carrol B Montgomery Wylie, TX

CHW sent Cortinas & Sons Hearing & Air Conditioning (Sachse, TX) to perform service on my heating system & I was very pleased. I would highly recommend this company to any one needing this type of service.

2 years ago

star star star star star_border

Alphonso Carioti Windermere, FL

The scheduled window for arrival I received (3 times) was from 11am to 3pm, so I took the day off work. At 3pm, he was not at the house yet so I called him. He said he should be at the house by 4:30pm, so I said OK. He arrived at 5pm. Once he got here, he was quick and efficient and did the job well. Problem was solved.

2 years ago

star star star star star

Lisa Gant Helena, AL

The technician was very professional and knowledgeable about the issue we were having. He fixed the issue and updated us on what he did and then cleaned up and left. Very happy with this company.

2 years ago

star star star star star

Carmine Irving, TX

I was impressed. I had a problem called on Sunday Monday morning a technician called came on Tuesday. Examiner problem came back by Thursday or Friday and fixed it. Everything worked out extremely well very pleased.

2 years ago

star star star star star

Carol A Reinard

Your sales agent was very thorough about the warranty I enquired about. He gave me choices and I settle on the 3 year plan. The costs were significantly lower than other plans.

2 years ago

star star star_border star_border star_border

Mark

It took them probably 2 weeks to get anybody to come out and look at my cooktop. When they did it was just the electronic igniters weren't working. And the home warranty, they don't want to fix it. They want me to just replace my cooktop. They said they would give me $385 to replace my cooktop. It's going to cost between $1,500 and $2,000 to replace a cooktop. I am not gonna pay that much money, just get another cooktop where I don't have to use matches to light my stove, that's ridiculous. I want my stove fixed. So when I complained about that, they said they would provide me with a service manager who would get right back in touch with me. Never called me back, never. I called them last week and tried to find out what was going on. They gave me a phone number, but nobody would answer it. So I am not a happy guy.

2 years ago Edited January 3, 2024

star star star star star

Anne Hoover Sanger, CA

Filed my first claim. The technician was professional and polite. Diagnosed the problem with the garage door. Now I just have to wait and see how long it takes for approval to obtain the part and get it installed.

2 years ago

star star star_border star_border star_border

Dale Gattis San Angelo, TX

Choice Home Warranty is a challenge to use. We previously used another home warranty company and they were SUPER easy to work. Choice Home Warranty is NOT the same and the customer experience process is SO challenging. We have had two claims this year, one for a washer repair that took over two months to complete and we had to use a public laundry mat. Recently, we had a leaking water heater. We paid the service call fee and expected that to cover the repair / replacement. That was not the case. The repair company told us we had to have the water heater replaced. Surprisingly, Choice Home Warranty quickly approved the claim. However, once the water heater was installed, we were given a bill for an ADDITIONAL $375.00 making the total $435.00, with no explanation. We did receive an email from Choice Home Warranty saying "The technician has been authorized to complete the repair. The labor will be covered. The required part(s) are under manufacture warranty and will need to be sourced through the manufacturer by the technician. There are non-covered charges due to the technician in the amount of $335.00." At the end of this contract, I will be looking to move both of our houses from Choice Home Warranty to another provider. It is SO difficult to get someone on the phone to discuss any problems, and when I asked the service provider about the charges, I was told that they are unable to call Choice Home Warranty directly as no one answers and the calls drop. This is the same thing that happens when we call. While the previous provider of the home warranty was a little more expensive, they covered FAR more and excluded FAR fewer items and their customer service was OUTSTANDING! We were trying to save a few buck, which we did, but we also got MANY more headaches for the few bucks we saved.

2 years ago

star star star star star

Jennifer Lexington, SC

Although our appliance was still under manufacturers warranty, our tech still diagnosed the issue. I’m glad to have the information to move forward with in dealing with the manufacturer.

2 years ago

star star star star_border star_border

Rozbeh Modarresi Syosset, NY

Have been long with Choice Home Warranty. Last week I had simple pluming problem. Needed a fast fix. After almost 24h I had someone to fix it for me. It took about 24h to give me an appointment for 72h later. Simply not acceptable with such an easy fix. Every 2 years maybe I have one small problem. This response was not acceptable. I already paid a lot for such an easy fix to get faster response. Worse than everything was an email one hour after I ask to cancel my order saying you got appointment! So much miscommunication and sloppy work in this specific occasion.

2 years ago

star star star star_border star_border

David Ronaldo de la Rosa

You acted promptly and assigned garage door opener repair job to Winston Doors. As per your notice to me, there was an appointment set for yesterday Dec 23rd between 3:00 and 8:00 pm. I never received a call from them. I called them and send text inquires several times regarding the status of their visit. Nothing happened, and they never showed up. I’m very angry since I have to cancel activities I had at that time and my garage door is shut down. I suggest you to assign the job to Citiwide Garage Doors. They are responsible and efficient.

2 years ago

star star star star star

Karen Vafaee Dallas, TX

Choice Home Warranty responded quickly to my request. The contractor contacted me about the repairs and set the appointment . He was very professional and courteous. Did a great job resolving our issue immediately!

2 years ago

star star star star star_border

Paul Pierce

Response was quick, but the first technician assigned could not resolve the issue. I updated the website and again it was a very quick response to assign a new technician. The technician arrived ahead of schedule and quickly resolved the issue and took the time to explain what was needed to resolve the issue.

2 years ago

star star star star star

Rudy

Called to file a claim and it was taken care of promptly. Local technician called me right away and was able to come by and take care of the problem with my furnace that same afternoon

2 years ago

star star star star star_border

Sandra Hauser Atlanta, GA

Tech took too long to be assigned and arrive to evaluate the problem on a 4.5 year old refrigerator that was not functioning. Roman, the tech was great. Diagnosed the problem and told me what was wrong and what needed to be repaired. This item is under warranty and will be repaired by the manufacturer.

2 years ago

star star star star star_border

BJ Coeur d'Alene, ID

I got an email that I had an appt with the Technician on Friday between 11 am and 3 pm. When 3 came and NO Technician I called him. He had NOT been informed of the appointment. He worked me in on Tuesday and everything went well. Choice dropped the ball!

2 years ago

star star star star star_border

Robert Baylor State College, PA

Jake, your customer service agent, was courteous and helpful as he answered our questions about the CHOICE WARRANTYPROGRAM. He took the initiative to find us additional discounts available to us as well. The experience was easy and we were satisfied with his service.

2 years ago

star star star star star

Ron Owen Birmingham, AL

There was nothing to dislike about the service received from CHW as well as Iron Mountain Drain & Plumbing. The technician, Joe was very professional and explained everything he was doing to correct the problem.

2 years ago

Choice Home Warranty Reviews