Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Verified Customer

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María Hollywood, FL

Besides of what you pay monthly, when you receive your service you have to pay the parts that not include in your repair, don’t get it!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 14th, 2021

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Verified Customer

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Phyllis Harris Virginia Beach, VA

The company assigned to my service need was well vested and delivered excellent service!

3 years ago

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Diane Hendersonville, TN

They fixed my problems in an efficient way and the servicemen were very courteous.

3 years ago

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Donny Wiley Edmond, OK

CHW was always quick to handle my claims and I had several over the past 3 years. Very good company.

3 years ago

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Carolyn Green Ellenwood, GA

I rate them that way, because when I filed my first claim, I had to go through hell and high water and threaten to sue before that would repair my refrigerator.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 14th, 2021

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Verified Customer

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Robert J Gretsinger Clayton, NC

I had three problems that required a repairman to correct. They were done in a timely manor.

3 years ago

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Vicki Green Berlin, MD

Because they paid my plumber to take care of the problem as needed . no hazzles no problems

3 years ago

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BARBARA MAGERS Richardson, TX

I WAS VERY PLEASE UNTIL MY LAST CLAIN AND YOU WANTED $150 TO FINISH FIXING A TOILET THAT I HAD BEEN TOLD WAS COVERED BY THE SERVICE PERSON.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 14th, 2021

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Verified Customer

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Beth Solomoon Indianapolis, IN

They are really nice people to work with, and they get repairs done quickly and correctly!!

3 years ago

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Diane Buschur Dublin, OH

I called for help fixing a toilet and they had someone out the next day and it was only 20 minutes

3 years ago

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Edmund San Benito, TX

The personal send to fix problems were very experienced and solve problems quickly

3 years ago

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Verified Customer

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Shermane

Contactless, most of it is done by email so we don't have to make phone calls. It is a good value.

3 years ago Edited January 10, 2024

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Verified Customer

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Scottie Knightdale, NC

My issues have been fixed in a timely fashion. They are professional and prompt.

3 years ago

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Verified Customer

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Larry Tucson, AZ

They have done everything we needed that was necessary. Every time they are responsive.

3 years ago

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Christopher Knoxville, TN

You are quick to get appointment scheduled so far. It only took a few days to get someone out for the air conditioning.

3 years ago

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Richard Anniston, AL

Customer support has been able to fix my problems within the day. It is service for a better price.

3 years ago

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Verified Customer

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Vivian Port Arthur, TX

When I call them, they come right away and they do what they say they are going to do.

3 years ago

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Jan Casa Grande, AZ

When I needed them, they were there. I was pleased when they gave us a new microwave

3 years ago

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Gaylord & Fredna Terrell, TX

The financial incentives are what drew me to it. The next morning after the air conditioner went out, someone came out.

3 years ago

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Monia Summers Dayton, TX

CHW has such a huge disconnect between their own staff and the technicians and the customer is the one who suffers. Also, they are oblivious on how to tell the truth when speaking to the customer.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 9th, 2021

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Verified Customer

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Christine Kachmar Orlando, FL

Company and affiliates are understanding, polite, knowledgeable! They get the job done! Thank you!

3 years ago

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Verified Customer

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Karen Scott Orlando, FL

I have been waiting for my case manager to contact me for an open claim and that has not happened yet

3 years ago

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James Deaton

Aaron S was dishonest, unresponsive, deliberately evasive, and a discredit to your company. He also lied when he stated unequivocally that he was the highest ranking person with Choice to talk to.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 19th, 2022

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Verified Customer

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Abby gomes Las Vegas, NV

They were at my home a couple times in the last 2 months great techs fixed everything great

3 years ago

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samer ibrahim Tinley Park, IL

i would give 5 stars but unfortunately customer Service are rude. and my most recent case manager i spoke to is not friendly and will not give the chance to explain anything.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 2nd, 2021

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Verified Customer

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Mira shah Murrysville, PA

My air conditioner was not working and I call choice home and I got serviceman within two days.

3 years ago

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L Hall Milano, TX

They are always prompt to process my claim and find someone to take care of my problem.

3 years ago

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Matt Blasco Norwalk, CT

The agents are very hit or miss, some have your best interest in mind while others seem incentivized to minimize the utility/benefit to the customer.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2021

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Verified Customer

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Joanne D Williams Knoxville, MD

The technician that has come to my house to fix issues has been very dependable and knowledgeable.

3 years ago

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THOMAS L EVASSEUR Athol, ID

service was good until my washer machine went out and then instead of replacing as promised they gave me a check for one-half what a new machine cost. A check for $343, just try and buy a machine for that amount!!!

3 years ago

Reply from Choice Home Warranty

We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 2nd, 2021

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Verified Customer

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Maryjane Henning Las Vegas, NV

I've been very pleased with the response time and the technicians that have been sent to my home.

3 years ago

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Mara Audibert Slidell, LA

Our items are STILL not fixed and our claim was 2 months ago. I have been unable to get in touch with our claims agent and they have yet to return any of my messages emails or calls.

3 years ago

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Verified Customer

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Linda Geloso Staten Island, NY

the technician was on time and fixed my dishwasher quickly and without any mess.

3 years ago

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Robert Ziegler Providence, NC

Been without a dryer for over 6 weeks and when they finally want to replace it they want to make me go through hoops to get it resolved. I pay for their service I expect to be treated fairly.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 25th, 2021

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Verified Customer

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Arnita D. Fowlkes East Chicago, IN

Good service in all areas, the use of good quality vendors to do the work that needs to be done.

3 years ago

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Verified Customer

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Terry Eldridge Bridgeport, TX

Replaced my A/C and did not do the bandaid fix that American Home Shield would have.

3 years ago

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Verified Customer

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Bill Palm Coast, FL

I’ve had two issued in the past 6 months and both were resolved expeditiously.

3 years ago

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Verified Customer

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Sonja Martin Las Vegas, NV

Ease of use, very friendly and knowledgeable, helpful and kind. I’m very happy with the service.

3 years ago

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Verified Customer

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Diana DeSpain Tuttle, OK

Quick response to get job done 24-48 hours at the property to assess the situation

3 years ago

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Verified Customer

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Walton Hixson, TN

Very courteous showed up on time good work very clean we'd like to use them again if we need to be

3 years ago

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Francine Huffman Las Vegas, NV

The handyman that you assigned to address the problem with my garbage disposal fixed it but then it was broken two days later.

3 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We are sorry to hear you are still having issue with your system. Please be advised we have re-sent the work order at a $0.00 service call fee. You may contact the technician directly to schedule the best available appointment. Thank you for being a valued customer of Choice Home Warranty.

Sep. 2nd, 2021

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Verified Customer

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Lori Dykema Las Vegas, NV

The automated service lets you set up an appointment with speaking to someone. Very easy!

3 years ago

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Verified Customer

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Mehrankashkoolizadeh Kennesaw, GA

Good service because they are always on time they have good service and their usually cheap

3 years ago

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Verified Customer

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Cyrus Medrano San Antonio, TX

Their response was quick. From submitting a claim to having the issue fixed took less than a week.

3 years ago

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Verified Customer

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PEGGY BAILEY Southaven, MS

they are reliable & quick to get a repair person out to take care of your repair

3 years ago

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Holly P Crestview, FL

They have fought me on every claim. Leak in the wall as well as a leak under the sink and then when they finally did pay for one of them it took 2 weeks and I had to pay out of pocket double what they paid

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 19th, 2021

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Verified Customer

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Sheila Pepple Wadsworth, IL

It's a fairly good company. The responses to our needs were fairly quick. The technician sent out we're okay

3 years ago

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Luberta Williams Aurora, IL

Terrible customer service and sub par repairs; coverage and minimal and the companies hired are not reputable. Choice Warranty representatives and supervisors are also deceitful.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 19th, 2021

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Verified Customer

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Jeff collier Galveston, TX

Fast service,great repairman.Got there when they ssid and kept us informed of our arrival time.

3 years ago

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Verified Customer

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Sherlyn Johnson Mesa, AZ

Takes too long to get service after you place call & they gave me a gift certificate to buy new washer which took a month to get & could only be used at Lowe's

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 19th, 2021

Choice Home Warranty Reviews