Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Peggy Chaffin

I had a issue with my air conditioner. I called and they sent someone out the next day. Quick no hasske service!

6 years ago

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Betty Underwood

I found them to be Caring & prompt and I am unable to give anything else that would be pertinent to your question

6 years ago

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Cindy Jasperson

They do not fix all repairs. I had a leak under my kitchen sink and it was from years of wear and tear and they would not fix it I had to.

6 years ago

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Lynn Bryan

I have had a couple of plumbing issues and have been extremely pleased with the service from PlumPro

6 years ago

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Charlene Pegram

Company rep came out and assumed dryer vent needed cleaning. Did not check dryer or heating element. Did not do his job. I called customer service and they sided with company and said they accepted his answer regardless. Dryer has a bad heating element and needs to be replaced nothing was done at all. Not happy with this service.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

If you have had a 2nd opinion and would like this reviewed, please send your invoice to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Nov. 18th, 2019

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Verified Customer

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Chrystol Kwasinski

Called them when my furnace quit working. Sent someone out the next morning and it was repaired on the spot.

6 years ago

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maria velsor

Took 4 weeks for parts to be put in. Older couple and needed oven for cooking. Husband has cancer and can only cook food in oven!

6 years ago

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Daniel

Depend on that my first time claim for garage door opener and did first work. Now second again problem and coming on way fix soon with no charge.

6 years ago

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Augustus

They responded quickly. The company responded the very next day to make an appointment to see me about my issue.

6 years ago

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Clark Odom Houston, TX

My experience has mostly been good. Not satisfied with having to talk to Computer that’s hard to get it to understand. Otherwise all is ok.

6 years ago Edited January 10, 2024

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Verified Customer

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Mary

The length of time between when you call to request service and one service arrives was a little long but other than that it was perfect

6 years ago

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Glenda C McGaughey

The problems I've had with my appliances were taken care of and everything was explained to me about the problem

6 years ago

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Anonymous Hartland, MI

Used it several time and every time they've been prompt and sent good technicians. Very efficient and easy to use.

6 years ago

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Verified Customer

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Billy Mesquite, TX

I'm happy with Choice Home Warranty. The service is awesome. It seems most major things are covered.

6 years ago

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Mauricio San Antonio, TX

They are very efficient and solve problems when possible. I have used it three time and they keep very good service.

6 years ago

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Nicholas Del Valle, TX

They solved every issue and were very polite and efficient. They were on time every day and communicated with us.

6 years ago

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Verified Customer

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Israel Humble, TX

The customer service is always on time. I had a heater problem and they came really quick and fixed it right away.

6 years ago

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John Surprise, AZ

Last week I used my warranty and they refused the repair based on the repair guy's input. Some of the repair guys don't know what they're doing and Choice Home Warranty uses them anyway.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations,

Nov. 11th, 2019

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Verified Customer

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Johnny Lancaster, TX

They have very high class customer service. There was compassion and they were decent. They were great.

6 years ago

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Riley Charlotte, NC

When I call, Choice home warranty sends people out to fix whatever I need fixing in a reasonable time.

6 years ago

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Lillian

I've had them twice and both times they came, they were wonderful and they told me what I needed and it was very minor.

6 years ago

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Stevi

Used it a couple of times and everything went great and I've used it a couple of other times and there were miscommunications and long wait times.

6 years ago

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Nancy

I thought it was a good legitimate company when I signed up for Choice. I feel they have taken advantage of me. I needed to use my warranty with my air conditioning and they refused the claim and I had to pay the gentleman over six hundred dollars for doing nothing. I will cancel it, it is not worth it.

6 years ago

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Daniel

I had a situation where they came out here and the air conditioning people didn't do a good job and they disrespected my wife and choice said I had to continue to work with them. There was no empathy or sympathy nor did they fix the problem. The service is horrible and I was very disappointed and disheartened.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Nov. 1st, 2019

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David Jacksonville, FL

The air conditioning was taken care of within forty eight hours, so far the experience has been good.

6 years ago

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Danny Liberty, NC

I've always had a great experience with them. I call and they are real nice and they set an appointment up for me.

6 years ago

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Robert Arlington, TN

My hot water heater went out and I called them and set up a time to file it Thursday or Friday and the gentleman was supposed to come Monday morning but he never showed up and then I had to set up with another company and I was five days without hot water. They have a terrible way of handling things.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 1st, 2019

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Verified Customer

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Jo Wichita, KS

I've had them out twice. They responded within 24 hours each time. They fix it the first try haven't had to come back.

6 years ago

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Jeff Fishers, IN

We used our warranty about a month ago. It took them 10 days to get it scheduled but the did get it scheduled and they did a good job.

6 years ago

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Verified Customer

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Diedere Hamilton, GA

Very knowledgeable and answer any questions I've had. They had someone out the next day when I called.

6 years ago

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Verified Customer

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Lawrence Arvada, CO

My furnace stopped working and it was very chilly outside. They were able to get it fixed in a timely manner.

6 years ago

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Marlene Cibolo, TX

Whatever the work on is always fixed properly. They are always courteous and respond quickly when I put a claim in.

6 years ago

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Charles Aldie, VA

They were fast and the work was quality. They are responsive and took care of the whole claim process.

6 years ago

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Verified Customer

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Kristine Calamia

Excellent service, prompt service and repairs were fixed in the same day and no delays in services or uninquired monies

6 years ago

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Rise Bausch

I had problems with my air conditioner and they got a technician for me but unfortunately they couldn't come out right away but fixed it I think the next day.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 16th, 2019

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Verified Customer

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Donald Damm

They found someone to look at my dishwasher it wasn't there fault it took so long to come out and look at it

6 years ago

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Suzy Q Customer

The poor rating is a reflection of Choice's vendor. I have been waiting since July 5th to have my dishwasher completely operable. Their vendor has been out twice, I paid the service fee , but have called in an update that the dishwasher is not repaired. I have not heard anything further from the vendor.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 12th, 2019

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Verified Customer

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Leah McGhee

My AC has been out for 30 days and they have sent a technician 3 times. The technician suggested to replace the AC unit and Choice Home Warranty wouldn't authorize it. Instead they ordered a new compressor and I have to wait another 2 weeks for the part to be installed. It is August in Georgia.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 12th, 2019

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Verified Customer

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Lalonde

First man who repaired our freezer did not put new hose on that was plugged! One week past warranty time freezer clogged again!

6 years ago

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Maxine Phifer

Very timely response professional handling of claim rapid resolution to request. Very helpful and friendly

6 years ago

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Karen Kimberlin Georgetown, TX

prompt and courteous service. Service tech called in 12 hours and was great about coming the next day.

6 years ago

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Laura Lester Columbia, IL

have used then 4 times and always got the job done. Customer service is very helpful and go all out for you.

6 years ago

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Ed

They've been able to handle every request I've had with the exception of one, which eventually go handled as well and I've had them for five years.

6 years ago

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Leola

When I had a problem with my air conditioning, they sent someone out right away and they took care of it.

6 years ago

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Michael

I've been a member of choice warranty for like 10 years now and right now I am just not satsifed with them. I needed my warranty because my air conditioning went out a week and a half ago and I am still waiting in a house that is 101 degrees.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 10th, 2019

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Julie Alexis, NC

As of right now, I have not seen anything happen for the last two claims. I thought they would provided me with a warranty on my appliances and stuff I needed but they have not done anything yet. Customer service is friendly and helpful but I would love to talk to someone in person.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 10th, 2019

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Verified Customer

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Sajid Collierville, TN

Any time I call I get a quick response and the technician comes quickly as possible. It's a very good service.

6 years ago

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Ipuna

So far it's been okay. I was worried in the beginning because they wouldn't cover anything. I had to escalate my claims.

6 years ago

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Jamie Brovont

They were prompt and virtuous when I needed repair work. I recommended them to my daughter, who also has coverage through them.

6 years ago

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Juan Larin

The good: Easy to set up appointments. The bad: Hard repair approval process and very difficult to talk to someone that really knows what they are doing.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback Juan.

Sep. 5th, 2019

Choice Home Warranty Reviews