Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Verified Customer

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Judy Norcross, GA

Last year I had American and it was painful but with choice things get done quickly and efficiently. They do their best to get things done.

5 years ago

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Brenda Owings Mills, MD

I am happy with this company because they do a good job of solving the problem. The service is very fast and great.

5 years ago

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Mark Columbus, OH

Looked into several competitive options, and I chose Choice. It is a great service. We had our water heater repaired.

5 years ago

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Randy San Tan Valley, AZ

We’ve had a couple of claims and hey were quick. The plumbing issues in the bathroom were repaired within 24 hours.

5 years ago

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Techun Houston, TX

It's pretty good. Their employees are very patient. They were able to replace our AC. It is a good value.

5 years ago

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Verified Customer

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Lori Rowlett, TX

Choice Home Warranty has been great. They’ve been very attentive and responsive. The price is very reasonable.

5 years ago

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Kimberly Layton, UT

Thought choice would be better than American Home Shield but now I’ve been without s dryer for two weeks because they couldn’t fix it and I am waiting for a check to get a new one. They are very slow and their customer service does not speak good English.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 14th, 2021

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Verified Customer

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Matt College Station, TX

When I needed air conditioning repair, I used the service and they came out the next day. They were very responsive.

5 years ago

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Patricia Frisco, TX

We have seven properties with choice warranty, we recently had an issue with a washer, The replacement that they say they will do if the item cannot be fixed was extremely low, when it comes to talking to a manager everything is so slow there's no one that can talk to you immediately to resolve the issue.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 14th, 2021

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Verified Customer

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MIGUEL PORTILLO Alexander, AR

Great service, great people no buts, no hustle to fix anything at any time ones the plan its active.

5 years ago

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Lauren C Council Suffern, NY

I put in several claims and the majority of them were NEVER serviced/completed/closed. As a matter of fact, there was one that I put in June 2020. It was FINALLY closed as of June 2021. I do be contacting the NY Attorney General and Better Business Bureau.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 14th, 2021

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Verified Customer

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Larry Holmes Red Oak, TX

good information not provided stating that my water pump which I paid $80 to cover is not covered because it is for my barn to water my animals and not located in my house but 10 feet away..

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 14th, 2021

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Verified Customer

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Alan Krugel Krugel Hurricane, UT

There are more and more companies telling me that will not deal with CHW because of the difficulty in filing a claim and then the length of time to get paid.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 14th, 2021

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Verified Customer

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Mary Houston, TX

They provided a date when plumbing blockage would be corrected but the plumber took 7 days to to unblock it. No parts was needed but I was told that I was low priority.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 14th, 2021

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Verified Customer

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Charles Brewer Tewksbury Stoughton, MA

In my 2 calls to Choice Choice, I have had my Central Air refrigerant levels restored and my washer put right!

5 years ago

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Alexander Daniel Perry Hall, MD

Excellent service done by professionals, my last 2 plumbing issues were taken care in 24 hrs after I reported

5 years ago

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Kay Manning Arlington, TX

Denied coverage on air conditioner due to rust and corrosion on a unit that is not that old. HAD ANOTHER AIR CONDITIONER COMPANY, THAT INSTALLED THE UNIT, COME OUT and they could not believe the decision to decline coverage. It appears that Choice Warranty looks for ways to decline coverage.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 8th, 2021

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Verified Customer

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Kenneth Pritchett Petersburg, VA

The service fee Is too high. I feel I was suckered in with a low fee offer, and then you all increase the service fee. This move is not intelligent on behalf of the company.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Jul. 8th, 2021

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Verified Customer

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Gloria Chicago, IL

Scheduling issues with reliable workers. One person stood us up for 3 days with no phone call, then he finally came. The other came 5 hours late.

5 years ago

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Verified Customer

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Hattie Young Cedarbluff, MS

I have been without my stove for months. I have to call either the service man or Choice Warranty but still can't get an answer. So I am still waiting patiently

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2021

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Verified Customer

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Jaime Perez Kyle, TX

Had an issue with ac not cooling. Unbeknownst to us the drainage line was clogged. We had to pay for the service to get it going and cooling again. Other home warranty company charged for that issue. My claim was denied.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 30th, 2021

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Verified Customer

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Lois Johnson Pharr, TX

You haven't fixed my washer yet, I have had to have you reopen the claim, and haven't heard a word yet as to when the repair man will return to my home.

5 years ago

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Verified Customer

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Mary Bradley Chester, MD

Very efficient. All parts ordered immediately. All parts delivered to my house. Technician very knowledgeable.

5 years ago

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Debra Atlanta, GA

Once a claim has been submitted, it takes over a week before a technician can come out. This is completely inconvenient for issues that are emergencies. Furthermore CHW rarely approves repairs unless the repair is a small expense them. My experience has been completely disappointing and disrespectful.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 30th, 2021

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Verified Customer

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David Hunt Spring, TX

I have had them out on 4 occasions. Two situations were completely done satisfactoryily. However the other 2 remain incomplete & I have heard nothing about completion dates

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2021

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Verified Customer

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Pamela Chan Houston, TX

CHW made a mistake in scheduling appointment to fix a leak. Cancelled a plumber without notification. Once rescheduled, technician did not fix problem. I provided feedback on poor service and investigated. No remedy for fee charged.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 30th, 2021

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Verified Customer

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Serena Chen Munster, IN

Come quick and fix things needed. Good customer service. Good web site to find things. Recommend to friends.

5 years ago

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Verified Customer

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BRUCE LEWIA Delray Beach, FL

Prompt repair service. I trust this company due to their proven commitment by responding and repairing my issues.

5 years ago

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Verified Customer

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Stephen H. Clawson Deale, MD

Very responsive to claims and hassle free. Also a great value compared to our previous home warranty company.

5 years ago

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Verified Customer

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Jana Dimovska Las Vegas, NV

They deceive the customers, advertising that they are very easy going and replace the items which could not be repaired which is a lie. They do not inform the customers before they purchase the warranty about the items that are not covered especially when A/C unit is in question.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 22nd, 2021

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Verified Customer

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Robert Lehr San Antonio, TX

Their service was prompt and efficient. The company that they used to fixed the problem did an excellent job.

5 years ago

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Verified Customer

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Fay Anniston, AL

my latest experience went perfect, I used the automated system and it was Easy.Reponse time was quick.

5 years ago

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Verified Customer

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Gary Rosing Ft Mitchell, KY

Their reimbursement offer for a replacement dishwasher was an unrealistic amount. They could not adequately explain their offer, and I felt like it was an intentional low ball offer designed to make me fight them for a reasonable reimbursement. They never did resolve my claim.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 24th, 2021

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Verified Customer

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Oscar Daniel Tucson, AZ

I put in 2 claims and both claims were denied. The pool company that was sent to my house showed up at a random time both times when they were asked not the come to my house until I was home. Very terrible business practices.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
We regret losing you as a customer.

Jun. 24th, 2021

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Verified Customer

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CLEMENTE ANTONIO CESPEDES Converse, TX

Fast and reliable techs. Every tech that have come to fix any item we have put a claim for has been excellent.

5 years ago

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Verified Customer

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Ramneek Singal Parsippany, NJ

Choice warranty response was prompt. they did everything to fix my dryer and after that reimbursed me for new dryer

5 years ago

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Doug Hasler Colorado Springs, CO

Getting ready to request a repair to my air conditioner for the 3rd time in 2.5 months. They have been quick about getting someone out but my AC is still broken.

5 years ago

Reply from Choice Home Warranty

We regret to hear your unit is still experiencing failures. We have reached out to our technician to return to your home to further diagnosis your unit.

Jun. 24th, 2021

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Verified Customer

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Marcy Turek Loves Park, IL

Very quick and reliable service! I've had to use the service 3 times this far. Quick to get the issue resolved.

5 years ago

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Deirdre Crouch Waxahachie, TX

When you sign up for Choice Home Services they state what they would do, but when something needs to be done. They don't cover it with excuses. why they can't fix or cover.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Verified Customer

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Kenneth Brooks Jr. Madison, AL

CHW has either fixed my issue or been very reasonable with the replacement costs to buy another item.

5 years ago

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Altria V Manigault Baltimore, MD

The person didn't come my home on the day that was scheduled he came the next day when I was not home and my oldest son was there I talk to him on the phone and he said he was going too order the part he never call or came back poor customer service so my appliances still broken

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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Prakash Mehta Herndon, VA

Excellent services; very responsive we call on Monday and repaired men was came to our house on Wednesday

5 years ago

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Verified Customer

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Lee Jones Kernersville, NC

I was extremely disappointed at the minimal amount received for my dishwasher to replace what I had cost me $700.00 so the amount of $246.00 was not a big help.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 24th, 2021

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Verified Customer

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Marguerite sambataro Staten Island, NY

They were good for two claims and now for an attic fan they are saying I'm not covered because I didn't have an updated warranty buying more coverage that's not fair it said it on my old Warranty you have to be truthful

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Verified Customer

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Phillip A Bailey Apex, NC

I have had Choice warranty for a number of years and have had 3 claims. First settlement offer is ridiculously low, always a 15-day delay in getting to talk to a claims manager. final offer is never enough to repair or replace the failed item. Would not renew or purchase again.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 3rd, 2022

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Verified Customer

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Jacqueline Killeen New Brunswick, NJ

Only called them once this year for an air conditioner problem, and they responded promptly and it was taken care of.

5 years ago

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Verified Customer

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Maria R O'Brien Orem, UT

Choice is good, but the people you get to do the jobs are VERY SLOW!! Each time I have called, it is a 2-3 week delay to get my issues fixed.

5 years ago

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Verified Customer

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Liz Las Vegas, NV

I explained I had a leak and didn't know where it was. I knew I had one because I had a high water bill. I asked for a leak detector to be sent out. They refused. So they knew where the leak was when the plumber who came out did not. I found it kind of amazing they could figure it out 3000 miles away.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Verified Customer

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Audrey Littlejohn Lawrenceville, GA

I have only had to file a claim once thus far and they responded immediately and repair was done very timely.

5 years ago

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Verified Customer

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Diana Edwards Stone Mountain, GA

Very prompt response and service. The contractors were thorough, explaining the process and giving suggestions.

5 years ago

Choice Home Warranty Reviews