Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Ramon

too short ? that's what your company is worth. you charge a lot when is called for service your hired companies want to screw the clients. as a real estate broker i will remcomend Not to give business to you.

11 months ago Edited December 23, 2025

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Deborah

they do everything they promised to do - on time, professional teams, great price!

11 months ago

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Sally Langley

They have been show to respond to a promised refund for a washing machine they deemed unfixable and required a replacement from Lowe's. Sounds like a racket.

11 months ago

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Jeanne

I saw advertisement on internet for Choice Home Warranty. I have used home warranty before, but not with Choice.

11 months ago

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Lisa

Because their rates were more affordable. So far I am happy with changing my Home warranty.

11 months ago

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Adrienne

I wasn’t happy with how Vivint handled the equipment issue , but Luke did a wonderful job!

11 months ago

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Raymond

Great same day service. Excellent Technician had the parts to complete the repair

11 months ago

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Gail

In the past two years i needed service which was ignored . This last time I was pleasantly surprised by the quick service I got.

11 months ago

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Alisa

This was the first visit and they were real great. I would recommend to my friends and family.

11 months ago

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Maxwell

You stepped upland came through made my wife happy she through it would never happen

11 months ago

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Robert Connors and Linda Foster Boca Raton, FL

Cancelled appointment with ac repair. Still got charged $75

1 month ago

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John Gowanda, NY

Getting a contractor was almost impossible

1 month ago

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Phuong Kailua, HI

Too difficult to intouch with them. When you do they

1 month ago

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Robert Roanoke, VA

I have not heard from a tech yet.""……………….

1 month ago

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Robin Determan and (Jordan Woolsey- Property Manager) Las Vegas, NV

Still waiting for garbage disposal over 10 days!

1 month ago

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Ruth Memphis, Tennessee

Terrible customer service. Does not pay for repairs.

1 month ago

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Bill Van Hollebeke Phoenix, Arizona

Because you denied a claim that obviously was covered.

1 month ago

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William Spring, Texas

Worst ever. If I could leave no stars I would.

1 month ago

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Leonard San Antonio, Texas

The roof warranty is crap, no useful coverage !

1 month ago

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Keith Los Angeles, California

I thought they would fix our appliance problems

1 month ago

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Cory Yuma, Arizona

Very accommodating and not only quick response, but quick service. Best home warranty company I’ve used so far.

1 month ago

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Ridgley and Dorothy Merritt Baton Rouge, Louisiana

Been with choice warranty for a good while. So far we have no complaints everything has been good service

1 month ago

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Carolyn Stockbridge, Georgia

I was charge for a condenser (1795) that was not covered, and I had to pay for labor an extra 1122 after paying my $75. I am still waiting for my case manager to call me to tell me how is it that a condenser is not a covered item. Jessica still has not called.

2 months ago

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Santiago Pineville, Louisiana

It is taking too long to solve the issue of our home appliance. Every time I speak with someone there about our claim, it gives us a different date for their explanation. We really are very upset because nothing gets done on time. One person said one thing, other person said a totally different thing. No a responsibility on their part.

2 months ago

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LaVona Daily Fort Worth, Texas

Easy getting started, professional customer service, great discounts for senior citizens, military etc.

3 months ago

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aileen douglass Hampton, Arkansas

i’d give 5 stars but it took 2 different companies & first a no show twice & 2nd missed 1 appointment but made up for it when he did get there

3 months ago

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Brenda Booker Atlanta, Georgia

The technician that was sent to my home did an awesome job. I recommend him highly. Thank you so much!!!

3 months ago

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Simone Paris, Ile-de-France

The plumber who came to my house took care of the leak. He was efficient and professional. Thank you.

5 months ago

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Georgia Darnell Rocklin, California

I have had a horrible time getting the company to approve an AC fix and then when I was on the chat feature (which they point you to use) the chat bot closed the claim after 4 days. I sent 6 notices that the bot did this when I was asking to talk to a customer service representative. I get an email this has been fixed, but then go online and can't get any information because the BOT still says it's closed. I call, get disconnected. I call, I get disconnected. I call, I get disconnected. 3 TIMES!!! This company is TERRIBLE TO WORK WITH.

5 months ago

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Kaustubh Mantri New York, New York

Choice was able to assign a resource to come to our place, confirm the failure, and replace the capacitor on one HVAC unit

5 months ago

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Debra Grand Prairie, Texas

The service fee has gone up each year, why? I think it is way to high. I paid $100.00. I have no issue with the response time nor the service rendered.

6 months ago

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Taifa Graves Philadelphia, Pennsylvania

I got this home warranty when I purchased my home. The air went out. They got back to me quick enough. A tech came out and accessed the problem and gave me a temporary fix. The reality is it needs to be repaired or replaced. Choice told me that it wasn’t covered or their responsibility. So basically I have a home warranty that doesn’t cover what’s needed. What’s the point???

6 months ago

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Andre A

My convectional microwave broke and need to be replaced. They offered me $231.00 which is barely enough to buy a regular microwave. I called management four times to ask where could I buy a convectional microwave with this money and they gave me the runaround every time. So, I am not happy with that. Shame.

7 months ago

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Claudia Willoughby

Making a claim was easy and response was prompt. Technician they used for service was prompt and handled my problem without any questions

8 months ago

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Marjory

I have been disappointed with Choice in the past, but this was a good experience. Supposedly they are trying to make improvements with their service.

8 months ago

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Edward

Like coverage and service. Hope it remains the same or better. However, why do you keep sending ads about discounts?

8 months ago

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Brenda

Choice. Home warranty gave me additional options for repair or replacement than my home warranty does.

1 year ago

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Malcolm Tyner

I had to wait more then 24hours and had to call back for a vendor to repair my AC/Heating Unit. I expect promptness for my payments to your company.

1 year ago

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Heather Custer

Great service. It was so easy to request help and my technician was out the next day to solve the issue.

1 year ago

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Terry

I have been a customer for a long time but I can’t get off of the email list that wants me to sign up for your service.

1 year ago

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Jose Valle

So far I’m happy with the service, they responded quickly and had a technician out the following day.

1 year ago

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Rosamaria Corral

Excellent customer service. The technician was well prepared and had parts available if needed. Proactive

1 year ago

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John Weber

Easy getting someone to file claim repair man cam quickly part was shipped to me in 3 days but waiting 3 weeks for repairs

1 year ago

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Harry J Burrows

A friend told me about you all, and the tech person knew exactly what the problem was and took care of it

1 year ago

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Therese Soares

Absolutely fantastic! Personable. Friendly. Great manners! Clean! Definitely happy I changed to Choice

1 year ago

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Betty Nish-Kovach

The technician came about three weeks ago and said he had to order the part and we haven’t heard from him since. On the plus side he was on time and very efficient.

1 year ago

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Karl Louise

Everything went very smoothly and quickly from start of process to job completion within 48 hours! Highly satisfied

1 year ago

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William

to wait 30 days to receive funds for equipment replacement is detrimental. It leaves me without a refrigerator for several weeks. Shot Thanksgiving in the head. Still waiting for authorization of funds.

1 year ago

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Will

They are not quick at getting the work assigned. Once they do get a company assigned, it’s the cheapest, lowest quality company around. The company doesn’t even have a website to leave a review for. They came out, refused to do any work, and still charged me the fee. Highway robbery.

1 year ago Edited November 8, 2025

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Gopinath

Good service. Work completed to satisfaction. Technician came on time and also cleaned up before leaving.

1 year ago

Choice Home Warranty Reviews