Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Verified Customer

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Alicia Dotts Pendleton, IN

They sent out a very professional guy to install a new waterheater in our house

3 years ago

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Mary Bartlett, IL

I like the service. But, there are times that I have to call for service multiple times on the same appliance

3 years ago

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Sylvia L Davis-Hodges Chicago, IL

Because my deductible should have been $45 and they change it to $60. I have been a loyal customer for several years

3 years ago

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Antoine Baton Rouge, LA

Always provide you with a live person that have time to listen to your concerns.

3 years ago

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Preston Y Snider Plano, TX

Fast service, corrected problem right the first visit and even made another small repair

3 years ago

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Mario Carranza Houston, TX

Very bad service from the first technicians, we are still waiting for them to connect the water line to the refigerafor, a month and a half of waiting and we continue counting.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 24th, 2021

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Verified Customer

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Edward McKinnon Magnolia, TX

I have been assigned very good technicians who have been knowledgeable to repair my problems

3 years ago

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Victor A Velos San Antonio, TX

Two issues that I have had in the last several years were taken care of in a timely manner.

3 years ago

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Randy Washington, UT

Took several months to get our dryer issue resolved. After more than two months without 1 we bought a new dryer. They only covered 1/3 of the cost

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

May. 25th, 2021

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Billy Sample Salem, OR

The first time I tried it took me nearly a month to get Action. My water heater went out. I wound up jabbing to pay$500 out of my own pocket.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2021

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Derrick Bowie, MD

I was very disturbed with my service with Choice Home Warranty so I switched to American Home Shield. I had tried to use my warranty for a clogged drain and neither company they sent me was satisfactory.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 19th, 2021

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Verified Customer

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Frederic Jackson, TN

They were kind of a hassle when we started using it so we don’t know if we are going to renew it or not. It takes a long time for them to send checks for appliances.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

May. 19th, 2021

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Israel Haines City, FL

The people they have sent out have been very good. They have done excellent. It has been working fine ever since.

3 years ago

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Adam Madisonville, LA

Everything has been smooth and easy. The deductible it worth it. I’ve had no issues.

3 years ago

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Treacy Lexington, SC

Fast service. My air conditioner broke and I had repaired with twenty four hours.

3 years ago

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Craig Bushwood, MD

I've called and made a claim. Choice called somebody to come and fix it right away.

3 years ago

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Bob Noblesville, IN

I had a plumber come out and everything went well. The experience was hassle free.

3 years ago

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Lynn New City, NY

They weren't able to help me in the situation that I needed them and it was upsetting. The last experience I had was disgusting and I would never use it again. I'm going to be cancelling my policy.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 19th, 2021

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Verified Customer

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Melanie New Windsor, NY

The last few times that I reached out with a claim it was handled in a timely and professional manner.

3 years ago

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Patrick Hollywood, FL

Very professional, came out quickly and did an outstanding job fixing the problem.

3 years ago

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Theodore Lake Wales, FL

Customer service has always responded very quickly and sent very good people out.

3 years ago

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Latoya Indianapolis, IN

I have never had any issues trying to reach anyone or them submitting my claims properly.

3 years ago

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Linda Pensacola, FL

Everyone I have worked with has always contacted me right away and helped me right away.

3 years ago

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Anonymous Clinton, MD

The AC was broken and I called and somebody was out the next day. The service is fast.

3 years ago

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michael rowe Germantown, MD

They do what they say they're going to. It doesn't take two weeks to get something fixed.

3 years ago

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Carlo New Paltz, NY

My experience with customer service has been good. They took care of my problem in one day.

3 years ago

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Arnaz Cyrus Sterling, VA

They've repaired most of my kitchen appliances, the refrigerator and the stove and dishwasher.

3 years ago

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Glenda Dallas, TX

My garbage disposal was messed up. They came out and looked at it and they replaced it.

3 years ago

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Gregory Saint Louis, MO

Everybody was quick to respond and the service technician was quick and great to work with.

3 years ago

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Raquel Mount Holly, NJ

When I needed to have my refrigerator repaired no one came out. They said they are working on getting me a new refrigerator but I have not heard back from the case manager.

3 years ago

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Richard Ontario, NY

I used it for a garbage disposal and they came in and replaced in within two days.

3 years ago

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Steve Houston, TX

Customer support is very quick to respond. I've been really happy with the service.

3 years ago

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Carteesa Albany, GA

My dryer stopped working, they sent someone out, the person was out the next day and got it fixed.

3 years ago

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Mohammad Orlando, FL

My AC broke down like two weeks ago and they came the next day and they fixed it the same day.

3 years ago

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Ron Middletown, OH

The hot water heater went out and they came and fixed it, they were very responsive.

3 years ago

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Phillip Englewood, OH

My garbage disposal went out. They sent out a service man right away and he took care of things.

3 years ago

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Anonymous Mobile, AL

Choice Home Warranty is pretty good to work with and they do better than any of their competitors.

3 years ago

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Susan Bentonville, AR

They came to my house right away but I have not heard a word since, they're good until the follow through on the issues.

3 years ago

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Anonymous Montgomery, AL

My stove and my microwave went out and they responded to the issue and took care of it.

3 years ago

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Surya And Swathi Wilsonville, OR

The company has been very quick in responding and getting things arranged to fix the problem.

3 years ago

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Alger Johnson Saint Cloud, FL

the repairman was very polite even though he had to return to complete the repair

3 years ago

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Martin Jaksa Murrells Inlet, SC

I called to report an issue at the beginning of April, the issue ended up being the fault of the appliance installer. BUT! I never got a call back from your company!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 6th, 2021

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Verified Customer

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Alex Tampa, FL

Always quality work. Available 24/7 and usually have a technician coming within 2-3 days at most!

3 years ago

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Anonymous Lumberton, NJ

I had a leak in my tank and they came right out and fixed it the next day everything was done professionally.

3 years ago

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Wondem Las Vegas, NV

My garbage disposal on the sink went out and I called and they fixed it the next day.

3 years ago

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Samuel Amber Anniston, AL

They were friendly and everything that we've needed got done quickly and within reason.

3 years ago

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Grant Crestview, FL

I've put two claims in, one of them was pretty quick and acceptable, frame one of them took three weeks to resolve to even get somebody to come to the house.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 20th, 2021

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Verified Customer

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Anonymous Houston, TX

I went with Choice Home Warranty because it seemed like a good value and they have a low service fee.

3 years ago

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Jerry Glendale, AZ

I called an issue with my garbage disposal and they sent somebody over to replace it.

3 years ago

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Verified Customer

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Jedana Glendale, AZ

The technician was professional and kept his distance during this pandemic and very friendly.

3 years ago

Choice Home Warranty Reviews