Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Elton Littrell Houston, TX

Initially I was treated as a prospect, continued to receive invitations to sign up. Could not find member #. Filed claim for water damage occurring first thing that morning. Choice could not provide a plumber for two days. Had to find someone to prevent microbial growth. Had to pay out of pocket. One upside wa Trey with Converse Service, he repaired Thermador stove. Very dependable and would recommend

2 years ago

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Eugene Young Jr Clifton, NJ

I had the pleasure to speak to Mr. John R and he informed me that your company is number one and that I should go with this company and I did. He was very polite and professional and I enjoyed talking with him. Thanks John

2 years ago

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Cassandra Gully GA

This is a nice service, my issue is that turn around time between creating the claim, assignment and actual service, shouldn't take so long. Usually if there's a reason to call for service it needs to be handled as quickly as possible, it typically takes 48hrs to be assigned and/or contacted by the contractor. Major flaw in service delivery.

2 years ago

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Eric Nashville, TN

As always, we were pleased with everything except how it long it took to carry out the repair. Notwithstanding the delay, we must say that during the wait Choice did an excellent job of communication to keep us apprised of the status.

2 years ago

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Michael And Elizabeth Wilmington, DE

We are having a problem with a $200 reimbursement for a microwave. WE were instructed by Choice that we needed to purchase a replacement, and send the shipping receipt. The shipping was delayed, and Lowes took 6 weeks to get the appliance in the store for pickup. When it finally arrived,we sent in receipt, but.... now Choice ays it was beyond the 30 day window,,, sorry " denied" . The shipping was not our fault.... very dissatisfied..

2 years ago

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Lizzie smith Pensacola, FL

I like the people come right out and are nice, knowledgeable and gets the work done. I dislike the online cause you can’t really explain things and I just like talking to a live person. People are better than computers

2 years ago

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Dan Assid Sioux Falls, SD

Overall went well on my two claims for the same washing machine. However, I did ask if they could send the same repairman but a different one was scheduled. He was also good to work with but we like to form a relationship with our repair people.

2 years ago

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Linda Bole Huntsville, AL

Choice Home Warranty is a great company with fast and reliable service! I am a property manager with multiple properties and recommend Choice to all of my owners. Linda Bole, Realtor/Property Manager ReMax Distinctive

2 years ago

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Ron Berman Stamford, CT

Uses quality contractors who always arrive on scheduled day and/or call to better accomodate scheduling. Company approves all legitimate claims to get appliances working again in reasonable time.

2 years ago

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Mary Roanoke, VA

Sent a great technician and were very responsive to claim and follow up. Hadn’t had home warranty but several months before I had a claim. They lived up to their reputation!

2 years ago

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Patricia And Ronald Alliance, OH

When my furnace went out, they sent someone out. He cleaned out and exhaust pipe. Checked something’s with a meter. Said it’s working now (was doing same thing as before he came). Didn’t wait to be sure it was heating. Left and it still acted up. Called again to Choice and no one called for appt Got someone on my own. Got it fixed in like 25 min. Working great now. Not happy with Choice these two times. Before they were great.

2 years ago

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Don Shelangoski Chicago, IL

The first repair shop was from 3 hrs away unfamiliar with what was available in Springfield so part was back ordered.2.5 months later I talked to company and they sent a tech from Springfield fixed everything that day. The person I talked about this problem got on this then right awayfrom Choice

2 years ago

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Geri Owens Henderson, NV

I was in a situation where I was talked into getting a second policy on a phantom property. Before it took effect I called the same salesperson to cancel it and refund my $1260. He didn’t and a week later I called and spoke to a company rep. Again nothing happened. It took 2 more calls and a total of 1 month . I finally got my refund but I am disappointed at the way this was handled.

2 years ago

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Lori Marquardt Killingworth, CT

The gentleman who came couldn't fix pur problem. but did tell us if the lid fell off that we would need a new machine. He was very polite and informative and we wooooould have him back anytime.

2 years ago

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Lisa Saunders

The company that came out was pleasant and professional. They technician was knowledgeable and fixed my ice maker pretty fast and it has been making ice ever since he repaired it.

2 years ago

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John Delley Frisco, TX

Felipe was very knowledgeable and trouble shooted the problem/issue several times to assure that the issue was resolved. In addition to that he was very mannerable, polite and engaging.

2 years ago

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Caitlin O'Brien Dallas, TX

Since we have purchased our home we have had to use the warranty on more than a few things around the house. They have approved everything except one appliance. It has saved us a ton of. Obey so far

3 years ago

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Amanda Burns TX

This is my frist time having a home warranty and I feel like the experience has been as expected, you pay a large sum of money up front and then when you go to file a claim you get some push back on what all is listed, and when the tech arrives they have to wait on the company (for over an hour in my case) to answer a simple question of, can I replace her bathtub knobs that are causing the leak in her tub?

3 years ago

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Nicole Donnelly Portland, OR

The technician was great! Very nice and quickly diagnosed the issue. The problem was the Choice Home Warranty not getting back to him to let him know if they authorize the service. So, although the technician knew what needed to be done, he couldn't do anything because Choice Home Warranty never responded...so the issue/problem is not fixed.

3 years ago

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Sam NC

The technicians from JMC were excellent, cordial and professional. My only complaint is the time frame it took Choice to get the technicians here. Had the system that failed been our only heat I would not be very happy--otherwise all was good.

3 years ago

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Robb Shull

3 years ago Edited January 10, 2024

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Sandra McMahon-Gill

Do you really want to know. The stove is working very well, however I am extremely disappointed in the situation involving my dishwasher. It leaks! I was told it would not be repaired! So what is the next step. We are in the understanding that this would get replaced and I've never heard another word on the matter. With the exception of the stove and clothes dryer we are not happy or getting our money's worth.

3 years ago Edited November 7, 2023

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Kenneth Wampler Hampton, VA

HAVING THE GARAGE DOOR REPAIRED WAS NOT A GOOD EXPERIENCE THE OPENER DOES NOT WORK WITH MY VEHICLE, THE UNIT OUTSIDE THE GARAGE DOOR IS A 50-50 SHOT OF IT WORKING. THE ONLY SWITCH THAT WORKS CONSISTANTLY IS THE ONE INSIDE THE GARAGE.

3 years ago

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Judy Hatton Hampton, VA

I truly appreciate the service surrendered by the repair person, his professionalism and expertise. Our microwave is working fine. I love my microwave and didn't want a new one. Thanks

3 years ago

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Martha Carter Brandon, FL

Fast service, normally it takes about 2days for someone to come out, I’m very impressed with the representative that I talked with today on the phone. She was very helpful and very nice.

3 years ago

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Melijah Wade Fredericksburg, VA

One guy quit in the middle of work after he was paid. That was bad. But the replacement was great and really helped me out understand why my appliance was not working properly.

3 years ago

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Tiffany Johnson Birmingham, AL

I was looking for a home warranty that was reliable. I did a Google search and Choice had the best rating overall. The person I spoke with was very helpful and friendly and explained the plan to me. I have not used them yet.

3 years ago

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Carmelita Rocha

I really loved the fact that the individual who came to fix our water heater took his time to fix the problem we were having. And I truly appreciate his patience in solving the problem.

3 years ago Edited January 10, 2024

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Alistaire Callender

There was a disconnect between the selected company and Choice. The technician did not arrive on the day Choice indicated in their communication with me. Was given a date by the contractor that was different to the one provided by Choice

3 years ago

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Lisa Phillips Petersburg, VA

I googled warranty companies and choice had the best rating. I entered my information and received a phone call within a minute. It only took 5 minutes and I was signed up for full home protection.

3 years ago

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Suzanne Donaldson Hernando, FL

I submited a service call to have my air conditioner fixed. It took over a week for customer service to find someone. Hard to take when you live in Florida. When the technician finally arrived, he told me that he had plenty of opening and he doesnt know why they didnt call him earlier. It would have been nice to get some follow up that they had found someone and to make sure that the repair was complete. I was told that I was a "VIP" customer because I always made my payment on time but I did not see any special treatment.

3 years ago Edited January 10, 2024

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Richard Monahan Cave Creek, AZ

when I called in about my a/c not working I did not talk to someone to say that it appeared the cause was by an animal. Then I found out it was not covered, but the a/c company took my money ($65) anyway and then charged $200 to fix the problem. He did the wiring just fine but would not clean out the rat nest from inside the a/c. I had to do that myself. Since he did the work and charged me $200, I feel since the repair was not covered I should not have had to pay the $65. I would not recommend this company again. I do thank you for your prompt service.

3 years ago

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Beverly Mesquite, TX

Been with Choice for years. They are the 1st to get paid each month from our household. When tech comes, pay another fee as well. Seems like Choice uses mostly C- rated companies and do not like the fact that they do not take care of the problem, have to seek permission from Choice and wait on approval, when we have informed them before arriving. Most of the calls are perhaps small things and the way we were sold, if we try and try can not repair it, we replace it. Has Never happened. They have been to our home for years for our A/C unit, never fixed, send people out to try and sell us a new one or pay a ridiculous price for repair, when it was something minor. A few years A/C actually went out and made us wait days in over degree heat and husband with severe medical problems where we needed air, had to purchase a window unit, practically live a one room and our home is all electric. That was considered an emergency for us but we still paid our monthly fee. Maybe one we did not pay, Choice allowed the free month because of something they promised and we did not receive . About 4 months ago, we had issue with our sink, they sent someone out, C-rated customer, collected $85. Called Choice, we were denied, we ran down the parts vis internet, they totaled $5 and change. Called Choice, informed them, someone in upper management spoke to me like you would speak to an bad animal. We informed him of what the amount was, also the tech they sent was rude. They told us they had reconsidered after we ask why were we paying each month just to pay an additional $85 and get denied that the parts were less than $6 and they had collected our monthly charge plus $85. Sent the same guy and he repaired the appliance, a job that took approx 15 minutes or less. That is most of our experiences with Choice. We will say that approx. 2 months ago we had a dryer issue the same one we had last year and the person told us it was fixed. They sent somone out and to our surprise he fixed the problem. Now we realize there is a limit on a particular item, shouldn't be, we pay each month, we should call and they come, however, by the time one roll around, we could have paid for the item we were denied service for. Yes it should be peace of mind, honestly, we dread calling Choice, because we usually get denied. They have the best customer service when we call initially, just wish everyone else followed suit. Question: Would you Stay with Choice?

3 years ago

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Dejanell Mittman Greensboro, NC

Quick and easy submitting a claim, but the process to get a credit is TOO LONG! 30 days to receive an email?! I had to come out of pocket to purchase my new washing machine because the credit would take 30 days and I could not go 30 days without a working washing machine. My credit was also extremely conservative-less than $400 credit for a washing machine isn’t on par with market values. Overall quick service, but internal processes could be faster and company could be a little less cheap when offering credits.

3 years ago

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Phyllis Trent Reno, NV

Difficult to get ahold of, felt they were deceptive when I purchased a 3 year program, when I tried to cancel with one year left they said i had no refund available and that I was cover until the end of my policy term. First time my claim was rejected which was my fault because I had someone do the work needed while they were inspecting my AC thinking I would save them a service call which didn’t matter. Apparently they don’t want to cut costs and you need to call them first. The second time I filed a claim they couldn’t find anyone to do the repair and I arranged my own service person. I have to admit the 3rd time they were able to get someone out to deal with my garage door problem. The customer service is not helpful and everyone I’ve dealt with was rather curt. I am going to change to another company and would not recommend Choice Warranty to anyone.

3 years ago

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Micheal Cone South Jordan, UT

Richard from Luxor heating and air is very professional and knowledgable about the problem we had and fixed it in a timely manner. He is also friendly and honest and easy to work with.

3 years ago

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Kathy Hull Antioch, IL

The gentleman that came to our home was very knowledgeable. He was very informative about what needed to be done. Very courteous and kind. Would definitely recommend their service!

3 years ago

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Alessandro Pilaia (Alex) South Orange, NJ

The technician that arrived was polite, professional and on time. But it took 3-4 days for CHW to find a technician to complete my job. This needs to be guarenteed in 24 hours, with other companies offering the same thing with faster service. For the amount of the CHW contract we paid, service should be guarenteed in 24 hours, or a portion of your money back.

3 years ago

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Mark Grady Phoenix, AZ

very fast service, had garage door fixed the very next day after filing claim online. i do have 1 question , the service fee is $65.00 but Winston doors charged my debit card $77.37 can that be explained?

3 years ago

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Rajendra Carrollton, TX

The technician took care everything and came a day before our schedule to fix things He explained everything in details and solved the problems Thank you Cortina’s and sons

3 years ago

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Rodger Rancho Cucamonga, CA

Tonight I had the hot water tank placed on the pedestal, but I require the earthquake straps, so Tomorrow it should be complete. From my initial call to tonight makes about 7 weeks to completion. Glad it's done, I should have no worries for years to come on hot water. The hardest part is tech availability and scheduling.

3 years ago

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Michelle Bowe Lithonia, GA

I have had both great and terrible experiences with Choice. I think value wise they are a good choice. To CHW’s credit, my worse experience was eventually corrected by CHW. Although I can not get back my time and inconvenience I was not out of my money. My successful home repairs out number my unsuccessful!

3 years ago

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Phyllis Smith Greenville, NC

L & K Repairs Service is a very good company. He was within the time limit, efficient in his work, explained what was going on with my washing machine. I will definitely use him again.

3 years ago

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David Taylor Hammond, LA

It takes several days for the technician to arrive. More than once, the company had the incorrect date for the appointment. We have had to clear our schedule, and then they dont arrive, only to find out that they were not scheduled for that day.

3 years ago

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Ken Nichols Prescott, AZ

I dislike the fact that I will probably pay another service charge when the second breakdown on furnace was probably the result of replacing the motor to the blower. I like that I got a very quick response to my problem.

3 years ago

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MARVIN Clarksville, TN

Choice Home Warranty has been very helpful to me. My garbage disposal recently failed and Choice Home Warranty was very timely in getting the issue diagnosed and replacing the unit.

3 years ago

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Phil Bradenton, FL

The repair people are mostly good, a few so-so. If there is a true emergency it’s not likely a repair person will be there. The procedure with the claim is good. The process of placing request to completion can be pretty long. Weeks.

3 years ago

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Cameron Franklin, OH

Choice Home Warranty is by far the best home warranty money can buy. In the five years I've been a customer of Choice Home Warranty they have always come to the rescue. They are literally my knight in shining armor

3 years ago

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Rebecca Peachtree Corners, GA

I’m not sure of the caliber of the companies who actually do the work/repairs. Our heater on the 2nd floor went out & it took >10 days to get fixed. They ordered a part & when came to fix realized that wasn’t the problem so had to order another part, etc. Also, this same co. had done the exact same repair 1 1/2 years ago! I asked CHW about that & they didn’t care. It should’ve been under warrant! And I shouldn’t have had to pay another $85!

3 years ago

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Diane Simi Valley, CA

disappointed I feel the warranty company is being penny wise and dollar foolish I have a big wet spot around my 20+ year old water heater. they will not replace it because the technician could not see where the water was coming from. guess waiting for a full blow out to ruin wall, baseboards and flooring. hope at my age as a senior citizen when it blows I will not be injured.

3 years ago Edited January 10, 2024

Choice Home Warranty Reviews