Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Fred Morrison

CHW lied from the get go about their coverage. I paid but the first time l put in a claim l was denied and did not receive a full refund. I was told 3 different excuses why they would not pay or cover and dropped me

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage .

Nov. 4th, 2020

check_circle

Verified Customer

star star star star star

Allan

They have a quick responce and the contractors so far seem to know what they are doing

4 years ago

check_circle

Verified Customer

star star star star star

Sylvia Mcneil

It took awhile for someone from the plumbing co to come out but when they did I was satisfied

4 years ago

check_circle

Verified Customer

star star star star star

Louis Murrell Sr

Choice warranty is an awesome company. The customer service is polite and courteous.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Rosemary Massey

Because we did not renew with them after getting service on our microwave which still doesn't work 4 days after having a part replaced they won't fix it. And we were told we had a 30 day warranty on part replaced.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 27th, 2020

check_circle

Verified Customer

star star star star star

Jody

They have been quick to fix what I need fixed that's covered on the home warranty.

4 years ago

check_circle

Verified Customer

star star star star star

Sandra K. Jones

I am extremely satisfied with the customer service and qualified professional they send.

4 years ago

check_circle

Verified Customer

star star star star star

D Harris

Excellent warranty company. They promptly process claims and follow up with contractors

4 years ago

check_circle

Verified Customer

star star star star star

Vaughn

Best value. I was able to get an electrician within 48 hours and he was able to resolve my issues.

4 years ago

check_circle

Verified Customer

star star star star star

Clark And Helen

Every time I need them, they have been there and get it resolved. I am satisfied.

4 years ago

check_circle

Verified Customer

star star star star star

Gerald

I like their services. They take care of my business. They have completed everything I needed done.

4 years ago

check_circle

Verified Customer

star star star star star_border

Rosie

Reasonable rate and you get good service. Most of the time they get the service done as quickly as possible.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jill

Very disorganized. I will not renew with them. Look for something better. Very poor customer service. Recently I tried to get a plumber to come look at my plumbing and they provided bad service.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Oct. 22nd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Fred

When they say there is no cost to the customer that it a lie because I have to pay sixty five dollar service twice and really nothing is getting done. It is a lot of run around.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 22nd, 2020

check_circle

Verified Customer

star star star star star

Cecile

The process to make the claim was easy. They sent someone out who did a great job.

4 years ago

check_circle

Verified Customer

star star star star star

Lisa

Price is good. Service is very quick. They are respond very quickly. I got service the same day.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Gerald

Took too long to get service on the refrigerator. It took about 10 days. Once the serviceman was here, he was very good and I was happy with it.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 21st, 2020

check_circle

Verified Customer

star star star star star

William

I am very pleased with the work and the professionalism. Everyone had been real courteous.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Duane Gardner

The company that they sent out there gave false information to choice home warranty so the claim will be denied in order to sell me a brand new unit which wasn't covered under the terms of warranty

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Oct. 20th, 2020

check_circle

Verified Customer

star star star star star

Paul

AC went out , it was back up and running within 12 hours, and on a Sunday on top of that.

4 years ago

check_circle

Verified Customer

star star star star star

Terri

I usually have a great customer service person and someone sent out relatively quick.

4 years ago

check_circle

Verified Customer

star star star star star

Noble R. Walker+

Listened to my needs and responded quickly with setting up appointment with service providers.

4 years ago

check_circle

Verified Customer

star star star star star

Francis Schmidt

They scheduled the service representative and the appliance was repaired properly.

4 years ago

check_circle

Verified Customer

star star star star star

Lorri

Professional, timely and does a great job to repair the clients issue. Great customer service.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Christine Pevovar

Never more dissatisfied with a 'warranty' company - I have submitted 3 claims and all have had problems - I am still trying to complete the third one...

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we are now awaiting confirmation from you before we are able to move forward with your claim

Oct. 20th, 2020

check_circle

Verified Customer

star star star star star

Ed And Tina

My clothes dryer went out and the next day they came out and fixed it. It is pretty good.

4 years ago

check_circle

Verified Customer

star star star star star

Michael

When I placed the order at 2 am, they were there at 1 pm and did a great job. It was very timely.

4 years ago

check_circle

Verified Customer

star star star star star_border

Ruth

Most of the time they do very good but one guy was very rude and came out to take a picture of it and never fixed it.

4 years ago

check_circle

Verified Customer

star star star star star

Marlon

You guys are pretty efficient. I understand what is covered and for the most part it is quick.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Denise

Customer service representatives are rude. They need to let you know your contract. They have not been satisfactory so we are looking for something else.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 20th, 2020

check_circle

Verified Customer

star star star star star

Travis

The experience I had with them was good. The representative came out and fixed it.

4 years ago

check_circle

Verified Customer

star star star star star

Baris

Great company. Easy to communicate. Good estimates. Get the job done in a couple of days.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Oct. 5th, 2020

check_circle

Verified Customer

star star star star star

Kauffman

We have always had a prompt response time from Choice and the service team responding.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joseph Chesky

I had 8 no shows despite repeaed calls to your company assuring me the technician was on his way- still waiting now going on two months for my dryer to be fixed- I am sick and tired of being lied to by your representatives

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 28th, 2020

check_circle

Verified Customer

star star star star star

Cindy Manganiello

Had two different problems in the last two months they fixed everything Iâ€™m very pleased

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

SG

I see little value in using Choice Home Warranty. The repair people rarely showed up, one of them took my $65 and never returned, they cancel at the last minute, it's generally been a very bad experience

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 24th, 2020

check_circle

Verified Customer

star star star star star

Ernell Sealey

The technician were very knowledgeable ,and took pride in their work,excellent service

4 years ago

check_circle

Verified Customer

star star star star star

lori

Quick response, really great vendors that help with repairs. It's given me peace of mind.

4 years ago

check_circle

Verified Customer

star star star star star_border

Wayne

Hot water heater started leaking. Needed to be replaced. They paid nothing. A/C broke took 4 days to get repairs.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Tom Iorizzo

When an appliance needs replacement they try to offer you a cash payment that does not cover complete cost plus installation.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Sep. 24th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Charles Duggan

Every breakdown and repair that needed to be done they continued to look for a way not to pay for it. It's rusted, it's old, it's installed incorrectly.....this is what I heard and read from their emails.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Sep. 24th, 2020

check_circle

Verified Customer

star star star star star_border

Diana

The tech did not call me back. If you complain, they'll get right on it and make it right for you hopefully.

4 years ago

check_circle

Verified Customer

star star star star star

Patricia

Good quality service and follow through. Timely responses to questions. Complete satisfaction.

4 years ago

check_circle

Verified Customer

star star star star star_border

Kelli

They seem fine and the price is good but they have denied some things that I felt should be covered.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Michael

When I needed to use the warranty to fix a leak in my roof in the garage, they told me they don’t cover leaks in the garage.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 21st, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

James

My AC went out. It took three days for a tech to come out to look at and then it took two weeks before it got repaired. I live in Florida and it was 85 degrees in the house. They do not care about their customers.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 21st, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Andrew & Laura Rae

After the year I have paid for, I will never do business with Choice Home Warranty again. I needed a water heater replaced and they still haven’t done it. I’ve had four vendors but they won’t approve it.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Sep. 17th, 2020

check_circle

Verified Customer

star star star star star

Arletta

As soon as I call in, I get a reply and then a technician arrives within a day of two.

4 years ago

check_circle

Verified Customer

star star star star star

Delores

When I made the phone call, they were quick to get back to me and resolve my issue.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Manny

I’ve been waiting since Friday for a response from the claim manager. I have been waiting and waiting and waiting. It is very terrible at the moment.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 17th, 2020

Choice Home Warranty Reviews