Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Verified Customer

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Katheryn Prelas

I had a few problems like I have a real hard time to get choice on the phone, but once I got them on the phone, everything was cleared

1 year ago

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David

We have had 2 small claims over the past year and they were handled very well. Both claims saved me approx 300.

1 year ago

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Cheryll Smith

I don’t like that I had to $300 towards water heater and $65 for service charge. But this time is the quickest I have ever received for service. Thank you

1 year ago

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Linda and Leo Griggs

Last claim denied after 5 years of owning the house! They claimed a pipe was overtightened! Well if so, it was before we bought the house and how long do you go back? Ridiculous! I also have to jump through hoops to finally get a repair covered!

1 year ago

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Lois Wallace

I dislike the AI recording it could not understand my Boston accent, also There is no one to explain the problem

1 year ago

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Tina Krebsbach

We had a garage door issue and Choice Warranty had a technician out the same day had it fixed in no time at all!!

1 year ago

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Emily AND Jonathan Dray

Anything regarding AC inop, in 100 plus degrees Texas heat with a 5yo. Two active army parents who live outside. Why would you have to wait 3 days to authorize homeowners to find their own contractor at 1800 at night on a Saturday….oh Father’s Day weekend * Saturday. NO ONE WAS AVAILABLE.

1 year ago

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Sonia Ramos

In less than a month of moving in to my new home put in 3 different claims and none were covered. They scheduled you with this technicians that don’t show up or cancel last minute. I had to pay out of pockets. Thousand of dollars. I do not recommend Choice home warranty

1 year ago

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Walter

Choice warranty is a good company it just needs to speed up the cash out process and not take so long

1 year ago

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Maggie

I placed a work order 6/6 for my air conditioner. Had to wait until 6/19 for Sears you come out. Bottom line to date no repairs or updates. I ve talked to people at Choice & Sears. To date Choice hasn't contacted me for repairs.

1 year ago

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David

Your company is nothing but liars every case manager I talked to always had a different story the ac guy that came out on march 2025 lied one case manager said my wife signed some document that was a lie I will do my best to let people know your company is a scam you don’t hold to the truth

1 year ago

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Audra

Can never seem to talk to a live person. I was exactly on the phone with them for 34 minutes & STILL WAITING FOR A LIVE PERSON

1 year ago

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Wyatt

They lie, my stove thermostat went out , burner went mega and top cracked even though my contract said it covered stove tops they said it broke and they do not cover breakage???? . They will cover small parts but they find some unwritten excuse for not covering it. No piece of mind with these guys. Save your money .

1 year ago Edited June 18, 2025

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Anthony

Tech was all over the problem, checked, and found the control board to be faulty. replaced same . Fast and efficient

1 year ago

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James

Fairly prompt response. The diagnosis was a problem with defrost cycle but did not fix it. It may not happen again.

1 year ago

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Robert Stout

1 year ago

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Monique Mahon-Rivera

Choice Home Warranty does a great job when it comes to taking care of broken appliances or systems in your home.

1 year ago

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Chris Williams

Choice is good. You have to do things their way but the overall process has been good enough for me to continue to purchase a policy year after year.

1 year ago

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Anthony Harris

The tech had great communication and was flexible on timing to meet, he was quick and diagnosed in a timely manner.

1 year ago

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Jane

So far we are pleased with the service technician repair skills and timely response time to our repair.

1 year ago

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Gary

Technician who came out was good. But offering a small amount to replace the washer was disappointing. We'll probably have out of pocket exspense to replace it.

1 year ago

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Rick/Mollie Edwards

My problem was fixed before the repair man got here .I called him and told him that I fixed the problem

1 year ago

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Rita Parker

I am very happy with Choice Home Warranty. I have one claim so far and processing was extremely easy and efficient.

1 year ago

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Zahid Hussain

Excellent service, peace of mind, never worry about any appliances or covered items just login and claim

1 year ago

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Douglas

I have greatly enjoyed working with the contractors, referred to me by Choice. They all have had expertise and been very professional.

1 year ago

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Mike

It has been since March that we have submitted a claim regarding our pool filter and it is still not resolved though claim was approved. I also have not heard anything from choice and close to two months

1 year ago

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Gulden

Extremely happy with service professional BUT it took 10 days to get an appointment and had to go to the laundromat. There's no way I can wait this long for service so I will not be renewing.

1 year ago

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Veronica

Horrible, I can’t believe you guys don’t allow small fixes in one ticket , I have a leak in my toilet, I know how much is worth I just old and can’t do it, also my shower faucet, also easy fix can be done by same technician, both together is minor, but yet it can turn into 150$$ out of my pocket??

1 year ago

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Carla

I dislike that when they need to replace anything there is always an additional cost or some loop hole it falls under that it is denied. I had 2 home warranty companies. Choice home warranty would deny it the other warranty company AHS would fix or cover it

1 year ago

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Jim

They would not take care of my air conditioner even after the person that sold the policy to me said that they would take care of any problems concerning the air conditioner. I don’t recommend this company to anyone. When my policy is up I will find another company.

1 year ago

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Antoinette

Lovely customer service, fast to repair your appliance, have a home warranty is the way to go, amazing company.

1 year ago Edited June 10, 2025

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Krishna

I had a frustrating experience with my HVAC repair. Choice approved a vendor, but I found concerning reviews about them being untrustworthy. Despite my concerns, they insisted on using their vendor. When I tried to provide my own, they backtracked on their support. Overall, the lack of transparency and poor communication left me very disappointed.

1 year ago

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Loren

Good customer support call, tech arrived on time, was very professional, made repair in one short visit.

1 year ago

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Jay

Choice Home Warranty was unable to find contractors to make any repairs. Then when I found my own contractors and they approved reimbursement of expense, the company did not reimburse me for my expenses as promised. They lost the opportunity to keep my business.

1 year ago

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Wayne

They are the worse. You can never get in touch with a live human. They do not have enough service companies to handle there requests. It is the worse. I have had them for over 5 years and they have gotten worse and don’t care about the customer service needs. I would never recommend them to anyone. Very unhappy Wayne M

1 year ago

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William Travi

Fast responce and quick repair. The repair man made a quick assement of the problem and made the necessary repairs.

1 year ago

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Monica Specht

Poor response to claims. Took over two months to get a washing machine replaced. No follow up on another claim. They just closed the claim. Conflicting answers regarding information needed to work with an out of network technician. Quoted $400 to replace a boiler system that cost over $10,000.

1 year ago

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Theresa Wilson

I don't like have someone come out claim to fix a problem only for this problem to come back in less then 5 months and begin charged to service fee if the wrong person comes out. If I know with the problem is then I don't need choice warranty

1 year ago

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Robert Munoz

Good overall. Looks like a hose was left off a drain from the water heater. Have them return as soon as possible. Thanks.

1 year ago

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Gregory Wible

I called a request one day..got a response promptly, and got an assigned service technician straightaway.

1 year ago

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Tatiana Scoggin

Denied 3 out of 4 claims submitted. The last claim was mishandled by the vendor. The vendor did not follow the protocol. Choice Home Warranty did not enforce the rules with the vendor. We ended up paying for the repair. We will not renew the contract with this company.

1 year ago

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Kenneth Brazet Las Vegas, Nevada

It took two companies to finally fix the problem, first diagnosed and tested. Thhe second company corrected the problem

1 year ago Edited August 30, 2026

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Sondra Ramos

The technician was polite and courteous. He fixed my faucet in my tub. I am a very happy person. Thank you

1 year ago

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Paul

This Warranty Company is a joke! Don’t waste your money! They will happily take your money, and then think of any excuse not to cover a problem that should be under their warranty. I have had much better success in the past with American Home Shield. Save yourself future headaches, and don’t purchase their product.

1 year ago

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Robert

I called him with my repair that needed to be done. They responded by getting someone to come out almost immediately.

1 year ago

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Chris

Called for service and had someone come next day. Quick repair and technician was very friendly. Would recommend.

1 year ago

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Patricia

.ive had bad service people and excellent service people.some know alot more than others.but all in all ive had good service.

1 year ago

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Felicia

I had to unexpected things that stopped working back to back. They were prompt and very professional.

1 year ago

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Don

Saved money. Peace of mind knowing that if I have any major repairs coming up, they will be taken care of by Choice.

1 year ago

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Sally

I had a plumbing problem and called Choice. I had a plumber at my home by 11;00 AM the next morning.! Kudos

1 year ago

Choice Home Warranty Reviews