Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Sandi Nees

They're very polite professional they were there on time

3 years ago Edited January 10, 2024

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Richard Miller IN

CHW will do everything in their power for you to be able to afford the protection. They are very nice people that you talk with. It worth a shot. Cause it’s 30 days or your money back.

3 years ago

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Becky Davies

Choice responds quickly. I have not had to sit on the phone for hours waiting to talk to someone. The repairman comes very quickly too. My last repairman was fantastic! He was excellent!!

3 years ago

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stephanie Dumfries, VA

Started off a little rocky getting a plumber. When I did Integrity plumbing and Trinity drywall company really met my needs. They were professional and went above and beyond to fix a pipe leak and drywall work.

3 years ago

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Ruth Ann Grafke Leavenworth, KS

I have been trying to get a hard copy in the mail of my new contract for months now and have called at least 7 times. Each time they assure me it will be in the mail within 7-10 days, still nothing. However, they do respond to claims in an appropriate manner and the last technician I had from Frontier HCP was excellent. JT was efficient, friendly, and knowledgeable. He fixed the link under my kitchen sink very quickly.

3 years ago

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Lenida Bond Boerne, TX

The tech that came out was 5 star. Very fast and knew what he was doing. My main complaint is the man to fix the toilet called with a time to be here, but never showed up. Now I’ll be out of town today Thur. through Sun. afternoon. Ms. Bond

3 years ago

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Jacob Lynd Dallas, TX

Overall, CHW is pretty decent. However, their automatic email sent upon confirming an appointment claims that the appointment is between 11 AM - 3 PM, regardless of what the technician has scheduled. This is misleading and frankly a baffling design choice. Other than that, no issues!

3 years ago

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Choice Home Service Warranty Minneapolis, MN

It was easy to sign up for the service contract. This review is only on signing up for the service contract. Actual service review will be based on when a service request is submitted.

3 years ago

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Marcia burris IL

I had a problem with water backing up to n y dishwasher I assumed it was from garbage disposal they sent a plumber replaced garbage disposal still had problems so they sent appliance technician chech dishwasher it was problem on water line line don’t understand why plumber didn’t figure that out . It cost be two service charges. I think they should have waved it. So I’m jii out t happy

3 years ago

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Carol Braggs Powder Springs, GA

Things started a little slow with contacting us after putting in a service request but once contact was made everything went smoothly and our water heater was repaired efficiently and professionally.

3 years ago

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Dawn S Chicago, IL

Yesterday experience was great but I was provided wrong information from the sales team when I signed up for 1 year and extended to 3 years. I was told I could use an certified provider. I asked and confirmed that 3 times. Then when I need to put in a claim I'm told no I have to use a provider Choice gives me. I have the option to get my own person but they might not cover services. I asked for a list of approved providers and was told that wasn't something they could do which is ridiculous.

3 years ago

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Tewanna Brown Pensacola, FL

The technician was precise proficient and professional. He expressed some concerns about building a structure close to my plumbing pipes of where/which I was not aware. Thank you for resolving the expressed issues.

3 years ago

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Darrin Jensen Fort Worth, TX

Very good! The technician had the problem diagnosed in just a minute or two, had to wait for 30 minutes to get approval to fix it, and then had it repaired in about 10 minutes. Also, they were able to come out a day earlier than expected!

3 years ago

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wandria bowen Atlanta, GA

Choice Warranty always come to our home in such a short period to service our needs and correct the overall problems. The Tech's customer service and knowledge of the problem was great!

3 years ago

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L Walker Clemmons, NC

One day after reporting that my AC was not working, Choice Home Warranty sent a very good technician who resolved the issue within an hour. Very pleased with technician, his overall expertise and professionalism .

3 years ago

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Jared Clark Bedford, TX

From research I’ve done Choice covers a little more than others in basic plans, Just moved into our new home and Choice already is helping, they covered me getting the house rekeyed. So far so good

3 years ago

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Rosaland Collins

Claims are handled immediately. Techs that are sent out are knowledgeable. Only thing I had to pay each time was the $65 service call fee.

3 years ago Edited September 14, 2022

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Janie Pettite Mobile, AL

Reported claim on Saturday. Tech came out on Monday afternoon. I need a new fan motor. I'm waiting for Choice to approve so company can come out and replace motor and complete job. I have not heard if approved yet (today is Tuesday) hope to hear very soon

3 years ago

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Kathi Gemmell

Theyhad a technician come and take care of the problem. However I wish they could get more local technicians. It might not take as long . The technician I had was amazing and ver professional! I would recommend him again and wish I request him if I need a repair again.

3 years ago

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Valerie Cherry Kansas City, KS

CHW scheduled the same Technician to come to my house twice and that technician Never Showed Up. They continue to use a company THE APPLIANCE SCIENTIST that is unreliable and waste the customers time. After complaining about them and requesting a call from management that never called, they sent Sears to repair my refrigerator and that technician was perfect.

3 years ago

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Bobby Olive Branch, MS

I have had both good and bad experiences with CHW. We got a two year warranty when we bought this property. I had an AC go bad and, despite the fact that their rep specifically said that it would be covered in whole or replaced when we got the warranty, they refused to do so. We've had the warranty for 17 months and we've had, I believe, 3 small claims since then. All were fixed in a timely manner.

3 years ago

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Choice home warranty The Villages, FL

We had to have our A/C repaired as we had water all over our garage floor. It seemed a while to get all the paperwork set up, but when the repairman finally came he fixed the issue in a timely fashion and he was an excellent worker.

3 years ago

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yolanda valencia Littleton, CO

I like that Choice has never denied a claim and they are always there for me. One of the things I dislike is that it is a lengthy process to get someone out to fix things and the repeat appointments, waiting for parts.

3 years ago

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Kamran Tucson, AZ

Comparing to my previous home warranty Choice was much much better Quick and good service that put smile on your face This was my first request and treated well Thank you Choice

3 years ago

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AJ Harvey Chicago, IL

This was my first scheduling experience with Choice Warranty. I was surprised when they advised me that my service appt was scheduled on a Sunday, but since it was a holiday weekend, I didn’t mind as much. However, the technician called on the appt day & seemed to suddenly realize it was a Sunday & initially tried to get out of keeping it. I ended up agreeing with him, but the whole scheduling process was unconventional.

3 years ago

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Jamila Maxie Riverside, CA

It was very easy to go online and request a service request. The tech called me to confirm and I have to reschedule which the technician was very understanding and accommodating.

3 years ago

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John Mize Hurst, TX

the reply to my claim was prompt. the appointment was set to far ahead given my electrical problem. Choice did furnish me with the contact number for the contractor so I could try to move the appointment up. I was successful.

3 years ago Edited March 3, 2023

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Helen Johnson Tampa, FL

The claim process was so easy to go through and tge tyrn around time was great. They worked around my schedule and the over all claim process completed in a very reasonable time from the beginning to the end.

3 years ago

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Marusea Peoria, AZ

Adrian, my salesman was awesome. Very nice, professional, very friendly and not pushy at all. Hire more like him!! I anticipate I will have a great experience with your company.

3 years ago

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Garrett Farrone Comanche, OK

Had my 1st claim for a circuit breaker on 8/21/ 22 . Never recieved a response after 3 days. I called the claim office on Tuesday and recieved a great response about finding a technician in my area. Called the next day (Wednesday) still haven't found a technician in my area. Called the next day(Thursday) and customer service stated I would be a priority. Called on Friday and was told I could find a technician to get an estimate and I needed approval, then I would be reimbursed that could take up to 30 days. I called again and was told I would be placed on priority. So that's 2 priority promises. I a. frustrated at this service at his point. I get an email 11 days later stating I have been scheduled for an appointment with a technician in my area to arrive between 7am-11am. So I had to inform my place of employment on short notice ( same day) that I would have be available for this appointment. I expka to Home choice customer. se that I believed the company was Nationionly known and was wondering why the 11 day wait when there are sufficient Electrical companies in my area.. It has been a poor service via NO communication with your customers on updates of claims processes.

3 years ago

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Gloria J Jones San Francisco, CA

I am excited that you agree on letting the pumbling fix my sinks I really appreciate you being under standing because I really needed it fix so I can use my sink the way I want to. so thank you again fo being so kind .

3 years ago

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So_Cal33 Johnson Spring, TX

They quickly did all the things they said they would when we first talked to CHW. The technician they contracted was much more than I expected. CHW, Keeps it 💯. ⭐⭐⭐⭐⭐ 👏👏

3 years ago

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Mary Chicago, IL

They set up a appointment, and arrived on time. Are polite and respectful, and (to me this is important) listened when I explained what was happening and what I felt was causing the problem. Worked steady and made sure to be clean and clean up after done (not easy with a gunky snake :0 ) .

3 years ago

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Richard Wheeler Indianapolis, IN

First claim has not gone well. AC not repaired yet. Choice could not get “their” technician on site. They offered another alternative where I hired my on contractor. On day 3 still don’t have authorization to complete repairs. If my house was on fire I wouldn’t want choice to be the fire department. I hope I can resolve this issue and continue with Choice in future

3 years ago Edited September 1, 2022

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Jan Archer, FL

Choice has been their for us in the past and now we are asking them to step up to the plate again . Tomorrow will tell volumes when I contact a company I have used in the past .

3 years ago

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Reta Fuson Ardmore, OK

Information received was very concise, no pressure, several options offered, picked the one for my needs, but it didn't jnclude G. F's grill, No high pressure. I will update my review after my first service call, when or if I ever have one.

3 years ago

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Joellen Dennison Nashville, TN

There is no service person for pools in my area. I have to find someone myself to fix it. My dishwasher died. I didn’t think I was offered enough money to it. Not close to replacement. They do respond well and set up appts quickly.

3 years ago

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Mike S

Choice makes appointments that their contractors can't keep due to scheduling issues.

3 years ago Edited August 26, 2022

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Carol Gabica Melbourne, FL

Choice responded quickly with an appointment for a service technician to repair my leak in my kitchen sink. The issue that kept me from giving a 5 star is the technician was only able to look the issue over and then request permission to proceed since it would be over $100. It will likely take an additional 2 or 3 days to get the actual repair done now. That is very poor response to a very minor issue. They need to lift their approval threshold to at least $500 so that the technician can do their work and get my issue repaired.

3 years ago

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Richard Allen Clemmons, NC

So far things have been good. Claim for microwave was handled quickly. Case manager reviewed the claim and was able to increase cash reimbursement by 20% due to additional feature that was not identified initially.

3 years ago

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Allen Sampson Seattle, WA

well about 6 weeks ago a worker came out and inspected my dishwasher said it needed to be fixed or replaced and it was cheaper to replace it very kind kid I give him a 9 out of a 10 only because I never give pins anyway that's been like 5 6 weeks ago maybe longer and I still don't have a dishwasher still haven't got a check to buy a dishwasher they you guys haven't done crap so for the man who came out and inspected my machine I give him a nine for the people in the office taking care of my paperwork getting me my money so I can get a dishwashing here I give you a two now I am 69 years old I have 12 back surgeries nine stomach surgeries I can't stand in the kitchen washing dishes that's why I had a dishwasher give me my money

3 years ago

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Denys Moreno Converse, TX

Tracie was amazing to work with took care of our needs and was able to give us a great price so thankful We made the switch to Choice Home Warranty so worth it. Looking forward to great service

3 years ago

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Paulette Griffin Hephzibah, GA

I was not happy to find out they don't cover many repairs. My garage door broke and it cost me over $700 for repairs. Choice says they only cover the motor. Huh!!! Than if you need a repair and it interfere with living in home and their Technician can only come in a week - you ask for reimbursement and you are denied because the Technician you used DONT HAVE THE RIGHT BROWSER to upload a diagnostic form prior to repairs YOU STUCK! why can't they allow Technician to discuss and get approval on the phone. So no my experience was not good. I did have a second problem and didn't chance that reimbursement process. I waited for Choice to send Technician. Paid my ?$65 call fee. Man fixed my outlet and left. Cost was $125. So Choice used my $65 and only had to pay $60. I am not seeing the value. When my contract expires I will be saying goodbye to this company unless I see a change. Bottom line if you don't wait for Choice Technician you might get burned. This hurts since I paid over a year and never used them and my 1st time I get stuck with the bill. Ughhhh PS They quick to call you and tell you about the section subsection paragraph dd as to why you are denied!!!! Sincerely First time User

3 years ago

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Chris Thoms Union, MO

I love that I have a comprehensive plan in place to cover things in my home. I dislike that I live so far out of the metropolitan area that it sometimes takes a while to FIND a service company that will make the trip to provide service, however, they DO find one companies and we have been extrememly satisfied for 8 years now.

3 years ago

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Cheryl Stratton South Bend, IN

what I like best? Haven't decided yet. what i think is worst? Pushy salespersons who try to get you to sign up for more expensive program before asking about your financial situation. Then when you said your couldn't afford the more expensive option, he treated me as though he was offering me a better deal, but I was rude when I insisted that I couldn't handle the price.

3 years ago

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Claire Fountaine Fairfax, VA

The gentleman on the phone was so kind and looked for every possible discount for me. Because of his kindness, I extended the warranty for 6 years. My son in law recommended Choice and I am glad he did.

3 years ago

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Denny Hurst Oklahoma City, OK

We emailed in our air conditioner problem and they were out the day after. The technician that came was very knowledgeable and fixed our problem quickly. He had all parts he needed with him which was nice and convenient.

3 years ago

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Judy dibbern Phoenix, AZ

Some of your contractors are not quality or accurate in their work. I have had continuous problems with my pool and had to pay a second repair service to fix my washer last year. Don’t know why I renewed with you this year. Time will tell.

3 years ago Edited January 15, 2024

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BLW Jackson, TN

They sent a really nice knowledgeable plumber to my house . It was scheduled for 5 days later to do the repair but the plumber was able to work me in faster. I was a little upset that the CHW didn’t cover the floor damage caused by the water leak but very happy with the plumber and what he did. Thank you CHW

3 years ago

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Terre Moore Salt Lake City, UT

This was my first experience with CHW, I was totally impressed by their timeliness taking care of my issue. And for the price they said! I would definitely recommend them if u are looking for a great home warranty policy!

3 years ago

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