Choice Home Warranty: Read 52,493 User Reviews From Real Homeowners

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Verified Customer

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Bernard

I have used CHW before and have been very satisfied with the response with communication and technician time!

2 years ago

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Jack

Fast service and very courteous, I have no problems with customer service they were great to work with!

2 years ago Edited September 9, 2024

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Verified Customer

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Roy

They seem to have difficulty in dispatching repair people in a timely manner or at all, in some cases. Also, the quality of some of the repair people they contract with is very suspect.

2 years ago

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Raymond

they had to come out 3 different times before they knew the oven was not fixable. since the last guy came ,who said the part is obsolete, I have been waiting for something from them,they send me this survey, but can,t take of my stove. almost a month now.

2 years ago

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john evans

The fact that I was able to submit my claim after office hours, online, and getting a response within minutes.

2 years ago

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Jena W.

It took approximately a month to get our air conditioning fixed. This was during a time when the temperatures were running over one hundred degrees. I had to make several phone calls to get the vendor out to the house multiple times.

2 years ago

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Patricia

This was one of the worst warranty I have ever had. Their no communication They put your number in a queue and never return your call. They have the lowest rating businesses to do your claims . If I could give a 0 stars would.

2 years ago

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Bonnie Holm

I liked the promptness in responding to my need and the thorough way the technician handled the situation.

2 years ago

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Nick and Kamalah Vorhees

Horrible customer service and you guys will not fix anything. I will never recommend Choice Home Warranty they make you jump through hoops and only fix the minor things. Then when you try to cancel your five-year contract, they want to charge you for every dime they’ve spent at your house so you do not get any money back, they are a scam.

2 years ago

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Verified Customer

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Jeffrey Foster

I have been waiting 2 months to get my oven fixed. Still not fixed. Also I am waiting on a refund for the premium I have paid for coverage on my hot tub. They have neither refunded nor changed my monthly fee because my tub is above ground which they knew when I added the coverage.

2 years ago

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Judi Summers

I’m very pleased with the vendors that Choice has chosen. They are true professionals in their trade.

2 years ago

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Kevin

I don't know how costly this service is, compatatively. Compared to WOLFE, I'm very happy with Best.

2 years ago

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Verified Customer

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John

Choice has sent 4 different people to look at AC and none of them have been able to fix it. They all day we need someone else and I have to make a new claim. Can you do something about this?

2 years ago

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Cynthia

In most circumstances Choice has been good. However, when I really needed their support and flexibility with a challenging situation, they failed miserably🫤

2 years ago

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Shelia Harris-Moore

CHW is great. I'm waiting to get my washer/dryer serviced. CHW is fast and professional and comes through every time.

2 years ago

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William

Excellent service, reputable technician. Professional and knowledgeable. Very happy with the coverage.

2 years ago

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Ray Castro Jr

Saved hundreds of dollars on repairs to garage door, ice-maker in fridge, and other repairs in the house!

2 years ago

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Frank

The only reason it's not a 5 is because it took so long to get my kitchen faucet repaired. Other than that I'm very happy with the service.

2 years ago

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Jerry

The last replaced cost was a complete joke. And when they told me based off wholesale price is even a bigger joke. The consumer buys this policy for protection not to haggle over price.

2 years ago

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Angela Edwards

In like the customer service. The representatives are attentive, actively listen, and are extremely helpful.

2 years ago

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Ace

I would never buy a home warranty from them again. I had a plumbing issue and had no working toilets or sinks or showers and they denied my claim after sending 2 technicians who could not fix the problem. I had to call my own plumber who took less than an hour to resolve the issue.

2 years ago

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Verified Customer

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Catherine Keifer

I did not like that. You gave me an appointment between the hours of 1 and 5 PM with Sears and they never showed up. I called you during the day to check on my appointment and you told me it was still ago. I have not heard from you or Sears on this, I actually had to pay an air conditioner man to come to my house and fix it

2 years ago

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Verified Customer

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Ken

Excellent customer support and service. Repair people are always Professional and willing to answer all Questions.

2 years ago

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William Wood

The technician was on time and finding out he had the wrong bulbs mad a second trip and fixed everything perfectly.

2 years ago

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Chris Clark

Like the service. Was surprised still had a high bill for ac repair but seemed fair on other appliances like washer dryer.

2 years ago

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Tribhuwan Shrestha

July 12 claim air condition problem.several times change schedule about 104 degrees temperature during that time .but choice insurance didn’t fixed .i call local technician they fixed July 16 th 2024 .we talk for reimbursement but insurance denied. So I don’t like .very very poor service.

2 years ago

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Verified Customer

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Lisa Catlett

I paid for 6 years of coverage and didn’t save anything other than to protect against inflation. They are not even licensed in California!!! My refrigerator has been Brocken for over a month now and choice screwed up the paperwork every chance they got. I am really thinking of canceling and would not recommend this company.

2 years ago

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Verified Customer

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Paula Lee Micallef

The service we received from Choice Home Warranty. The technician was professional and quick. What a great program.

2 years ago

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Karolin Marte

I have been waiting 2 weeks to get someone to contact me. They sent a company that is terrible and choice home warranty doesn’t want to reimburse or respond to my emails or contact requests. Really unprofessional and I will not renew my coverage when the time comes.

2 years ago

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Verified Customer

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Doris

Coyote A.C. Service's owner, Travis took good care of me. My ac is working perfect again. Thank you.

2 years ago

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Linda

Very pleased with our recent air conditioning claim. Everything was fixed very fast, with no hassles.

2 years ago

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David Remondini

The initial offer was for a gift card from a vendor we rarelu use. After I called in they agreed to send a check so in the end I was satisfied.

2 years ago

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Verified Customer

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Maryann

I am very disappointed. They said that I would have a repairman the next day and he was a no show. I called the repairman and he said that he was not given the information. So I had to get another company to come. It was horrible not having hot water for a week. Extremely disappointed

2 years ago

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Kaye Strickland

Prompt response from the local contact Christina W.. She walks clients through the process and does super follow up!

2 years ago

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John

It works just call them and they take over,the tec shows up makes the repair all done everybody happy

2 years ago

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Doug Grace

Customer service has been excellent. No complaints, except CHW could not locate a vendor for a claim. I found the vendor and was reimbursed by CHW.

2 years ago

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ashley porinsky

My last claim took a month for them to send out a plumber to unclog a drain. I then told Choice Home Warranty I had to hire my own plumber to cancel the claim and they still dispatched a serviceman. I wish I could get my money back.

2 years ago

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Verified Customer

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Colleen

A repair person was sent a few days after the claim was filed. He was cordial, personable, knowledgeable, and helpful.

2 years ago

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Willis Benton

Fast and professional service, AC went out and they was able to get a company to fix the problem the same day

2 years ago

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April

Had a tech out 4 times choice said they sent over to sears to order part! Sears never got request! On phone more than 5 hrs of my time over 3 weeks trying to get my stove fixed. Mind you I just got the warranty plan for 3 yrs and this is how the first claim went

2 years ago

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Verified Customer

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lorenzodonald@yahoo.com

Wasn't a hard repair but not having an A/C for anytime in the summer was tough so thx for coming to fix it in 1 wk

2 years ago

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Verified Customer

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Erica Pate

Horrible. Between the outsourcing and persons not understanding you, the appointments getting set with the wrong vendors for the issue and the fact that you have to inform them, and the uninformed supervisors who try to sideways talk you when you aren't simple, they make it difficult to get things done.

2 years ago

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Verified Customer

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stanley lipetz

Very disappointed in service. The technician was sent to repair a light in my refrigerator . I paid him the $65.00 fee and he told me he had to order the part. I then received a letter telling me that the light is not covered under my policy. Why did your company send a rep and charge me service fee for a service that was not covered?

2 years ago

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Verified Customer

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Curt Barlow

Great job of fixing the Air Conditioner, it's been working great since repair last week of July. Thank you Carlos!

2 years ago

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Kevin Magnuson

They have a great program to help with ongoing problems and costs with all of your home’s working issues.

2 years ago

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Frank Pimentel

Most recently on my claim you responded quickly to set up an appointment and tge tech came and fixed the issue

2 years ago

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Verified Customer

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Mike

Was charge deductible 3 time holes left in three walls, shower/tub hole and all fixtures taken, noting was ever repaired by choice not even water heater and said nothing was covered.

2 years ago

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Verified Customer

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Sammie

You did not find anyone to fix my air conditioner. I had to find someone myself and ended up having to pay $250.00 approximately out of my own pocket.

2 years ago

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Verified Customer

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Mel

I've had three occasions to use the warranty and each time they came through in a timely manner and fixed the problem.

2 years ago

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James Albert

The small print says that they reserve the right for partial payment to replace an item. Saying that was their cost . Well that would only be true if they had warehouse full of appliances that could be installed by them . It’s arbitrary.

2 years ago

Choice Home Warranty Reviews