Choice Home Warranty Reviews
9.4
Overall Score
Raymond A. Menchan Newnan, GA
I recently filed a claim for service which was handled promptly by CHW. Although the provider could not service me until the end of the week, the provider walked me through a fix for my
garage door opener. I subsequently cancelled the service call.
6 years ago
Tina Goode Canyon Lake, TX
I had 2 issues 1 was my air conditioning system and the other was my electrical. Choice warranty got ahold of electric company and a hvac service. And a day later they was both out there they fixed the problem I had ....and they were both very professional. I would recommend them to everyone.
6 years ago
SandraYarnall Raleigh, NC
Signing up was easy. I haven't used the service yet, but it was very easy to begin. I don't like having the thirty day waiting period. I don't have any actual experience with them yet. Don't know what else to say.
6 years ago
Judy Bonsall Spout Spring, VA
We called around 5 p.m. Tuesday afternoon with a problem with our washing machine. They had a tech scheduled to come out on Wednesday. The machine was not repairable so they offered a buy out. We are very satisfied.
6 years ago
connie Orende Poughkeepsie, NY
signing up is very easy and the price is reasonable. However, I haven't hade to make a service call, so I cannot speak to the efficiency of the company. I will probably do another review later.
6 years ago
Ken Denver, CO
Chocie Home Warranty came through again! My dryer broke down on a weekend evening, and they were able to dispatch a technician quickly to fix the issue. I am very pleased with their service.
6 years ago
Mario North Las Vegas, NV
When I called Sarah was very understanding. Set up first available appointment. Rich HVAC serviceman from Ulta heating was excellent. Prompt, Sociable,Courteous, fix problem quickly.
6 years ago
grace buggage Douglasville, GA
I called one day, the next day someone was contacting me. Really fast service, I will recommend CHW to anyone. Antonio the tech was GREAT. He had the wrong part, came right back with the correct part, you deserve 10 STARS
6 years ago
kathleen berger Brook Park, OH
the gentlemen you send out are really helpful and respectful, but what I do not understand is why you wouldn't cover the cost of the lights ( ballasts) - I am paying a monthly amount so I can get stuff done -
6 years ago
Paul Pritchett Mandeville, LA
Cortney J listened to my needs, made an effort to help me as a person and please me as a customer. Explained what he was able to do and did it...not painless (haha) but well done. The five stars are based on this.
6 years ago
Nancy Madison, AL
I have been pleased with the efficient way claims have been handled. The only problem I have had is understanding the service people who haven’t quite mastered the English language.
6 years ago
Judy George Terrell, TX
Choice Home Warrarfy ,provided great service to their best knowledge the repairman was polite,explained the problem,fixed it,rechecked his work, very reliable, ,i will refer Choige Home Warranty to my family n friends, great company.
6 years ago
Paula M Hutchinson New Holland, PA
I only got the warranty yesterday I haven't used it yet and I can't use it for a month so I really can't say much about the service yet. I had a good experence so far as signing up.
6 years ago
Linda Thomas Raleigh, NC
I am so pleased with the speedy response to my claim. On both ocassions, the repairmen were timely, professional and thorough.
I highly recommend Choice Home Warranty!
Linda Thomas
6 years ago
BrianI Buffalo, NY
So far, the service has been good. I'm always skeptical of warranty programs, but Choice Home Warranty has been very fair with the two claims I've had to make on my new home purchase.
6 years ago
LL Orlando, FL
CHW has been effective in taking the claims when I have had one. That part is ok.
The problem I have faced is that they are not living up to the verbiage in their policy language, my agreement with them. They DO NOT replace what you have if it is not repairable. They give you a very LOW replacement offer. I had to dispute the settlement of a dryer and still ended up getting a lesser model than what I had and putting money out of my pocket.
I had another claim for my sprinkler box and it ended up I am not covered. Because they sold me the wrong coverage. The agents are not knowledgeable in what they sell you. I have paid for an additional coverage that I did not need for 4 years!!!! As a result another out of pocket expense..
They do acknowledge the claims but it is NOT ALWAYS the settlement that is promised in their contractual agreement.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Oct. 10th, 2019
Pat Boggan Bossier City, LA
I've been with Choice Home Warranty for a few years now. I find the service to be professional and expedient; howere, where my dryer is concerned. CHW believed it would be better to replace it because the cost to repair would be more. I'm having trouble finding a dryer for $299.00. Any suggestions?
6 years ago
Thomas Morgan Tucson, AZ
I didn't enter a claim for the first year. The first time I did try and make a claim, I went online, and the process was easy. This is the only reason I gave them two stars rather than one. It was all downhill from there. My issue revolved around the A/C overflow valve, which was blocked. They denied the claim on the basis of not covering leaks. A blocked overflow valve, which is probably the most common of all maintenance issues on A/C systems, is not a leak. I tried calling and emailing, but their communication was terrible. No response to my appeal. Be very careful to read all the exclusions- I supposedly had full coverage- I say this knowing full well, as does Choice, that virtually no-one actually finds the exclusions in advance. As it turned out, I had to pay well over $300 to get my system cleared. I confess that I'm very unhappy with Choice! Try someone else.
As it turned out, I shared my reviews with choice warranty, and they were very sorry for not having addressed this differently. And they ended up compensating me for the out-of-pocket cost to get the repairs done. I mention this In an effort to be fair.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Oct. 4th, 2019
Teresa Cape Coral, FL
A few times service was need certain things that where not covered in the plan and Choice Home Supervisor made some exceptions and covered 1/2 of the cost which I thought was fair.
6 years ago
Gprabhu Sugar Land, TX
I have had CHW for over 15 years. They have paid only upto 50% of my claims with a 50% approval percentage.My most recent claim was for an AC evap coil on 09/27. I have had my system maintained through CHW every year. I call them to perform a checkup, they send a tech out, I pay my service fee. In May 2019, I called CHW again and asked for a checkup before summer. Everything was OK. Coils were inspected and found to have no corrosion.
Fast forward to 09/27, my ac doesn't cool effectively. Called CHW, and a tech diagnosed a leak in the coil. He said that the support brackets has some light rust due to humidity in the gulf coast. The moment CHW heard RUST, they denied the claim. The fins and coils are made of copper / Aluminum and typically do not rust. But CHW keyed in on that word, and all was lost. I asked for a second opinion, and called a company i I found on BBB. They also called CHW in my presence, and specifically told the authorization agent, that the coils are leaking, but not due to corrosion or rust. The agent asked if there was Rust, so the tech replied there was rust on the support bracket and in the casing, but not on coil as the coils are made of copper and the fins are aluminum. Coils were leaking not as a result of issues not related to rust. But that was not enough. Case manager was nice, but did not budge from the denial. They had heard the word "rust", and even if it was on a different planet and was of a different variety of Steel based rust, that will not affect Copper or Aluminum, they determined that the claim will be denied.
Very disappointed. I have maintained system every year. The AC in any part of the world is a de-humidification device. Also, if there is air in your home, there is going to be Oxygen (which we need to survive), Carbon Dioxide (which we exhale) and moisture (which exists in the environment). When air goes through a coil to cool down the home, it is going to condense moisture on the coil, which then drips into the primary drain pan and then to the drain. I am not sure how we avoid these components from entering the air stream . Our home was purchased brand new, and coil is 7 years old.
I guess only one entity can benefit from having a service contract/insurance, and its definitely not the customers.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Oct. 4th, 2019
Robyn Bullhead City, AZ
I was very pleased with response time regarding my claim, as well as the professionalism of service man. HOWEVER, when I went to pay the $85 service fee that Choice Home Warranty quoted, he said that he had never had anyone else with the same plan pay that much! He said they have paid $50 or $60, but never $85. Was going to email Choice Warranty, but couldn't find an email link on the home page, so now it's a public review!
6 years ago
Reply from Choice Home Warranty
Thank you for your feedback Robyn.
Oct. 1st, 2019
Eddie Cassville, NJ
Carlos the salesman was unbelievable. He knows how to make you understand your efforts as a company. He made me feel very comfortable with my decision to go with your company
6 years ago
Jim Waukesha, WI
1st experience - Had a leak through my garbage disposal. Submitted a request for a service call. In a timely manner someone came and looked at it submitted the info to CHW and later that afternoon had a new disposal same hp and brand. 5 stars
Last experience. Washer was making a noise and ran all night long. Went through the same process, technician came out said I'll submitted the info for repairs. Next day get an "offer" from CHW for $349, stating that it's not worth getting repaired and we found the average replacement cost to be $349. I declined the offer because I couldn't find anything NEAR that price. Lori J was assigned to be my follow up contact with CHW. I explained that the unit was HE, stainless steel tub and those on the low end go for $700. She looked up what she thought was comparable and said X retailer had one for $529, we can make you an offer for $450. I said in that case I'll have mine repaired. She said I'll send you the check for that amount. I said don't you just send it to the technician, she said no. I'm not even sure if that will cover the cost for repairs. I declined that offer and now seeking advice.
I'm glad it happened now, because now for sure I won't renew in a month when it expires
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on
Sep. 26th, 2019
Thomas Trimble Las Vegas, NV
I have not had any major breakdowns while I was covered. I did have a faucet in a garden tub that broke. They first said it was not covered because it is a fixture. I argued that to fix it requires a major disassembly of the tub. They still would not get it fixed but paid me a small amount on the claim. I still can't afford to get the tub fixed. I don't know what would happen on a major claim. But I did sign up to renew the plan.
6 years ago
Reply from Choice Home Warranty
Thank you for your feedback.
Sep. 24th, 2019
Denny Orland Park, IL
I called your office back in late August or early Sept. to report a problem with my Samsung refrigerator. I was told that someone would get back to me to get it fixed. Then I got a call back telling me they couldn't get anyone so if I wanted I could get someone to fix it. So I got someone and after he told me what was needed he was going to order the parts. Lo and behold I get a Tech from Sears over to fix my Samsung Refrig. and he tells me the other tech was ordering the wrong parts so he ordered the parts that he said would fix the problem and after waiting another week for the parts he comes Monday Sept.16 installs the parts tells me not to use the freezer for 24 hrs. So I waited 30 hrs and when I went to put something in the freezer it wasn't working not freezing anything so now I am frantic because my wife is telling me it's not working. So I call sears home services and I start getting the run around. After talking to your rep. and going through the one person to another person I finally have someone who tells me that I should call there office tomorrow morning to see if they can have someone come to fix me refrig maybe. So I wait till tomorrow wondering what happens next. I could go on and on but I have said enough for now, so that's my review. Let's see if anyone is paying attention to my statement.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Sep. 19th, 2019
Velma Rogers DeRidder, LA
I had just completed the online form and I received a call from the Choice Home Warranty Rep and after a short, we’ll explained conversation I was signed up on the monthly plan. I am looking forward to good relationship with this company.
6 years ago
Marilyn Bulverde, TX
Just changed my home warranty needs to CHW and was happy with the savings I was provided. And better coverage. Tim D was very very helpful in making the decision a confident one. I look forward to working with you!
6 years ago
Gonzalez Zephyrhills, FL
Great Service, I've had 3 separate issues and I've had no problems. Great Customer Service procedure very courteous professional polite & friendly. I recommend Choice .
Thank you for your service.
A.G
6 years ago
Karen Rio Rancho, NM
I felt very rushed. The person I spoke to
clearly knew his job but after I signed up I went to ask his name and....click....he hung up already. I always find it interesting when you hesitate on a price, they suddenly come up with a better offer.... which was the case today. Time will tell if I made the right decision.
6 years ago
gerald v yates Harrison, TN
oven was not working the computer system or card was burned out I call in the morning choice had teck call the same dy came out net day order the part fixed in less than week
6 years ago
James Hannaford Spring Hill, FL
What a joke? I submitted a claim after paying them for over 1 1/2 years. My AC stopped working. They sent out a repair tech and he said I needed Freon and said he added it to my unit. He told me I needed a UV light to kill mold in my AC which is weird because I have one in there. 🤔
After trying to sell me that for $1300 he left. 2 months later AC goes out again. I called out my own company and they informed me that my coil was leaking Freon. 🤔 Why didn't the guy they sent tell me about this issue? After my AC company tried to get Choice to repair the $2300 problem my claim was denied twice! I cancelled my policy as of today. They get their money but if something major happens you are still screwed. Thanks Choice. Glad I paid you for nothing. It will be over 100 degrees tomorrow here so myself, my wife and 4 small children thank you for ripping us off. Great Job! They offered to give me $150 toward my repair so I wouldn't cancel. No thank you! How about you do what I paid you to do!
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Aug. 27th, 2019
Dat Doan Houston, TX
My refrigerator is not working,I claimed with Choice Home Warranty, the technician came to check it out and recommended for replacement due to costly repairs. CHW paid for replacement fairly because of aging refrigerator. I bought the new one ,it is fair for both sides.
6 years ago
Deborah Kay Price Kingsport, TN
Jordan reviewed everything we were looking for in a home warranty. He quoted a better price than what we currently have. I think we will be very satified with the switch to Choice for this next year, beginning September 20.
6 years ago
Arjelio chapa Coldspring, TX
I had two claims. One was electrical and I rate the experience a 10. Customer service call in service Ladies, Charo and Katia were very pleasant and professional in the handling of my service call .Mike P with A Team electrical was excellent in customer service and fixed the issue right away.
The Garbage disposal issue was not so good. I rate the non replacement of the unit by Choice a zero. I had to pay for the replacement of $227.00 of the unit. David did a great job installing the unit and had excellent customer service. The only thing Choice paid was the plumber’s labor .Not Happy with Choice on the non replacement of the the garbage disposal. I will not renew Home Warranty with Choice if nothing is done about this.
Arjelio Chapa
6 years ago
Reply from Choice Home Warranty
Thank you for your feedback.
Aug. 22nd, 2019
Phyllis Scales Winston-Salem, NC
This is a great home warranty service to purchase. Called in a claim and within 24 hours Choice Home had scheduled a plumber to complete service next day. I am so glad I purchased the service.
6 years ago
Dawn Hill Columbus, GA
I’ve had Choice Home Warranty for years. I haven’t had to use it until last year. My AC wasn’t cooling. I submitted a claim and the next day I was given an appt. The appt time came and no one showed up. Turns out, my appt was rescheduled without them informing me. I expressed my disappointment being that I had a one year old son staying in extreme heat conditions in the middle of the summer. It took 2 weeks to get fixed but my fee was waived as an apology. Now I have another issue, my water heater is leaking. I submitted a claim Saturday August 10th. The rep told me that it won’t be covered if it’s coming from the tank. Cool, still send someone out because as a female, all I know is that the water heater is leaking. Upon further inspection, it’s leaking from a hose above and connecting to the water heater. Today is Wednesday, August 14th and I have yet to receive an appt. Technicians should be in my area due to me living right next to the 5th largest military base in the country and an hour away from Atlanta. As my water bill continues to increase, I keep being reminded of the reimbursement option that I shouldn’t have to use. That’s why I’m paying you! But secondly, why would I use that option if there’s a chance that it may not be covered? When instead of paying a big time company to replace a hose, I could’ve gotten a cheap self taught plumber to hook me up because money is low. I’ve never renewed my warranty. They’ve always automatically did it. But I’ll be sure to cancel when my current contract is up. It’s not worth the headache.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Aug. 15th, 2019
Angie Flynn Jonesboro, AR
Reported a/c problem mid July. The temp was 90-100 degrees, not even cooling off at night. Choice told us that we had an assigned repairman. Was not contacted by their repairman for 6 days, at which time he was impaired (possibly drunk), and said that he would be here in a few hours...he was not. The next afternoon, which was 7 days with no a/c, he called, said that he got lost, and would be here shortly. It was getting dark, he was still obviously impaired, so I called Choice and reported it. I do not let strangers into my home at night. It was too dark to work on the unit anyway. They said they would call him, and cancel him, and assign another repairman. That has been over 2 weeks ago.
We finally caught a repairman at a neighbor's house, and begged him to come fix ours. He did, and we just paid it out of pocket.
Very inept company. I advise people to stay away from Choice. I don't know which one to recommend, but definitely not Choice.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.
Aug. 15th, 2019
da mc Elmhurst, IL
I "bought" the warrantee when we closed on an existing home less than a year ago, a "premier policy" with replacement of repair coverage.
1. Two months after moving in our sump pump alarm went off. They were quick to respond with a plumber guy in a truck; he ripped into my closet wall to get to the pipes and suggested they were frozen. Oops, frozen pipes are not covered. Paid deductible and he left.
2. AC not cooling. Called and guy came out; says its all working fine. Paid deductible and he left. Had neighbor's AC guy come over and fixed it in 15 min.
3. dishwasher not draining. Called and guy came out next day. Found failed parts, and he sent info to Choice. No repairs and no replacement. You see, they have a unilateral policy to "fix or replace" at their discretion. Also they have unilateral policy to "replace or provide cash towards a new unit that I can purchase. They offered $177 for a new dishwasher (which barely pays delivery and installation). They asked how much I wanted for a new dishwasher and I itemized $550 at a minimum. They said $250 was highest they would go. replacement policy? My Ass! We are taking the issue to social media and complaint lines like this, because it is my unilateral policy to do so...
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.
Aug. 15th, 2019
Chuck in Charlotte Asheboro, NC
Been a customer for over a year, Every time I've needed service the technicians that have come are professional and did the repairs in a timely manner. Would recommend Choice to anyone.
6 years ago
Susan Brownsville, TN
The first claim we made was for complete sewage line stoppage. The man came out and after sitting on the line for over 30 minutes to get approval to do the work hung up and done the job without approval. He informed me he would be glad to come again in the future if needed but he wouldn’t be working with choice again that he did not have time to sit and wait on approval to do the work. The second claim was on my air unit. THEIR service guy informed us he needed to find new coils for the older unit or they would have to replace the unit. Then I get an email from choice informing me that they are denying the claim. That leaking coils is not covered. The third claim was again for the sewage back up. Choice paid only for the line to be snaked. We had to pay another 350$ just for the man to pull the toilet and make the situation worse. He put the toilet back and did not even attach the supply line or bolt the toilet down. So when I saw there was no water and turned the water on the supply line sprayed water all over the place and the toilet slid from me leaning on it and it not being bolted down and the wax ring not being replaced. It took me over an hour to get all the excrement and wax ring off the floor, sink , toilet and cabinets. The man said he would come back with a camera. He never showed up and many calls and messages has not gotten a response from him. I looked the company up afterwards and they had a 1.4 rating with over 100 reviews. I feel very very ripped off by choice. Not only do they not cover crap but they also don’t care how good the people they send over are. We paid roto rooter over 100$ less and they fixed the problem and cleaned up behind themselves. I am canceling my contract and will discourage anyone from using choice home warranty. I wound up paying over 500$ to have a toilet snaked. Never again!
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
Kind Regards,
Aug. 15th, 2019
Lillian Spartanburg, SC
My garage door had stopped working. Choice gave the OK to replace the whole system. Choice has saved me a lot of money & have been very time efficient in finding someone to take care of any problems I’ve had.
6 years ago
Sam K Flowery Branch, GA
I have used Choice warranty for last 1 year and the experience with them is very good and exceptional customer service and i recommend this company for all your home warranty needs.
6 years ago
Review Source
Suzanne
They were polite. My refrigerator broke and they first offered my $736.00 to replace my fridge and that was an unacceptable amount. I had to make an appointment with them for a phone call back that's limited to 15 minutes. I had to wait 2 weeks for the phone call in the meantime I have no fridge. They finally call me back and has adjusted the amount because of all the features on my fridge. They then changed it to $1,199 which is better than the original offer. My biggest issue is They are nit sending me a check or a visa gift card instead I get a Lowes e-card to buy my fridge and I don't have a Lowe's near me plus they are the most expensive when it comes to their appliances. We should be given an option on how we receive the money and not told where we have to go to get it.
6 years ago Edited January 10, 2024
Reply from Choice Home Warranty
We strive to provide the best customer experience therefore; we regret to hear that you had a less than satisfactory experience. Our Consumer Advocate Department will internally address this matter and contact you shortly to address your concerns.
Regards,
Choice Home Warranty
Regards,
Choice Home Warranty
Aug. 9th, 2019
Darlene Corpus Christi, TX
At this time, my rating is high because of the interaction I had with the agent in finding us the best fit for our needs. We have high hopes that this will continue for our extended relationship with this company.
6 years ago
Kristina Gregory Kingston, TN
They understand that I have my own technicians that I like to use and allow me to do that and refund the parts and labor. The time to get a live agent has decreased over the past year, so thank you.
6 years ago
Josephine Louise Buchanan Newton Grove, NC
I bought a policy from Choice Home warrenty in the beginning of 2019. I asked many questions mainly if they had technicians that serviced our area. We live outside a small town. Well Lo and behold my well pump went out. about a month after I paid for the service, I went without water for 4 days. I had to find my own plumber. Same thing happened with a burst pipe later. Then my AC I went a week while they tried to find a tech. Three people with major health issues they were aware of and no ac? again we had another plumbing problem . Thats 4 major problems plus we also had and electrical problem as well. I am not happy with the service so am not going to renew my contract. Out of pocket expenses so far this year with the fee Choice has was well over 3800 dollars out of my pocket. Im going to set aside 250 a month in a savings account to pay for repairs myself. Less aggrivation and I can find my own contractor.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 24th, 2019
Michael Mantlo Laurel, DE
I have no idea how effective or reliable CHW will be, as I only purchased the policy yesterday. It's a little ridiculous asking me to review CHW now. But I can state that their sales representatives are a little heavy-handed, and they need to let customers take the time to investigate and digest the way all this works at thier own pace. The high pressure sales tactics are a definite turn-off.
6 years ago
Reply from Choice Home Warranty
We thank you for joining our family and appreciate your feedback. In regards of your concerns with our Sales Represnatives we have forwared your comment to the Director of Sales in efforts to promote our highest level practices and quality assurance amoung our represnatives.
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 19th, 2019
Brenda Groveport, OH
I paid for a service technician to check my AC Unit he said a couple vents were closed but everything checked out ok. He left and we were still had the same problem. I had to go on line and set up another service call in less than a week. A new company was sent out. He told us the unit had no Freon . He said right up front your company does not usually approve the replacement. 1st issue the original service call and shoddy service collected for the service call and did not see the problem.
2 nd issue what exactly is covered on AC/ Heatpump if it goes out? If I purchase a new unit is this Warrenty worth paying for?
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 15th, 2019
Ray Daniels Covington, GA
It's been good for the past 4 years I had 1 problem with my air conditioner it went out 93 degrees my grandma is 89 I couldn't wait so I had to pay another company to get it fixed thought choice home warranty would pay half of the bill not stuck with it but I'm still going to stay with them..
6 years ago
Jose B. Cerda San Juan, TX
From the Originating service call to the assignment of the Servicing Technician, was prompt and very professional. The Servicing Techs arrived early, were very professional and ready for the task at hand,
6 years ago
