Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Kenneth

It is hard to get in touch with them and they don’t return your calls if you leave a message. It took 3 days to get a plumber to come to my house.

4 years ago Edited January 10, 2024

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Larry

The price was good and they've always done a good job. Fixed my air conditioning right away.

4 years ago

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Irving

So far I am very happy with it. They were quick and prompt and the service is lost cost.

4 years ago

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Anand

They are very prompt getting the technician out. The 12 percent deductible is more reasonable than other companies.

4 years ago

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Mike

It takes care of the customers. The people are friendly and I have had no problems.

4 years ago

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Carl

When I call, I get a returned phone call within an hour or so and someone comes to to verify the problem.

4 years ago

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Barbara

I just used it for my thermos and it was fixed within 24-48 hours. They respond real quickly.

4 years ago

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Guy

Choice Home Warranty is a good value at a good price. When I used the warranty, it worked perfectly.

4 years ago

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Danny

I've had them about 3 years and I've had 2 claims with them. The people they send out have nothing good to say about them. Then they denied my claim. I've been 3 weeks without heat. Nobody wants to work with them.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Dec. 11th, 2019

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Verified Customer

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Russell

I'm still waiting on service for my water softener. It's been about a month now and I still haven't heard anything. I'm not too happy with them.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Dec. 11th, 2019

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Anthony

I had to use it because the AC went out and everything got repaired and went well.

4 years ago

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Margaret Pompano Beach, FL

I was very pleased with the services. They were reliable and they came the next day.

4 years ago

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Alan Gold

4 years ago

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PW

Serviceman was very good but was not dispatched for 2-3 days. Good thing that my problem was not an emergency.

4 years ago

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Verta Phenix

The few times that I've used them, Choice Home has efficiently, and guickly handled my claim.

4 years ago

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david stockman Titusville, FL

Very responsive to claims, highly qualified technician, always been fair to me in my contract.

4 years ago Edited January 10, 2024

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vickie beltzer

it is easy to reach them, they access your need and put you in contact with the right contractor

4 years ago

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Cesar Ramos

Excelente Service On most of the areas. Customer service perfect. 24 hours support

4 years ago

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Jorge Serna

Service is always timely and friendly, repairs are made on the first visit as well.

4 years ago

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Tim

Quick and easy claim. Operator was pleasant and contractor performed task in a timely manner.

4 years ago

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Rosie B

When I have an emergency I.e. broken pipe, the agent really didn't care and scheduled service for the next day. I arranged service myself.

4 years ago

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Donna

My electric water heater was declined for not a good reason when I had companies out for estimates they said bad things about Choice always declining. give me an estimate

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Nov. 26th, 2019

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Shenoor Kara

Great customer service. They have always been very accommodating and responsive.

4 years ago Edited January 10, 2024

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Laura

Everyone who works for this company is so kind and helpful. From the phone lines to the servicemen.

4 years ago

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Angelo Calderone

excellent service and prompt and efficient repairs by assigned service technicians.

4 years ago

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Anonymous

Very satisfied, I've used it two times and it is very good for the money. The customer service is very good.

4 years ago

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Anonymous

Some of the people are very good and some of the people they sent out didn't complete the job and never came back. The support has been very poor. More than once I've had to get someone else to come and finish the job.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 25th, 2019

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Carlos

It's a very good company. Whenever something s breaks down, I call in right away and they answer.

4 years ago

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Anonymous

They were very professional and got it done in a timely manner when my pump went out.

4 years ago

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Marty

They were very responsive getting the technician scheduled to come over to our house to do the repair work.

4 years ago

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David

The response was quick but the repair could have been done a little quicker but the problem was resolved.

4 years ago

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Joyce Columbus, GA

Thought it would be a good company to cover all of our appliances but when out hot water heater burst, they said the tank was not covered and they did not pay one dime. I am sorry I signed up.

4 years ago

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Indianalan Fort Lauderdale, FL

I just had to use choice and the result was positive though I did think it could have been expedited quicker.

4 years ago

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Jaffary Bowie, MD

Never would I recommend it to anybody. They don't really want to spend money on something major. I had an issue with my air compressor and they came and didn't want to fix it and said it was grass.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Nov. 20th, 2019

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Verified Customer

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Roberta Player

Everyone is so helpful. The Young man who came out to fix my refrigerator was awesome

4 years ago

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Diane Kelly

They are very accurate and efficient Someone will call you same day and schedule service as needed

4 years ago

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Carolynne Dudley

Choice Home responded promptly and satisfactorily to my request for service. I am very pleased.

4 years ago

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Sean Robinson

Quick and responsive. The company that was used was awesome and fix the problem with any issues.

4 years ago

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Darrell Minix

Fast response set up online tech was knowledgeable and friendly very professional

4 years ago

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David Reuven

Bad Customer service, Horrible service people, lack of professionalism, poor customer service, terrible warranty coverage, pathetic excuses for lack of coverage. I would never use them again never never never

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly

Nov. 22nd, 2019

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Verified Customer

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Sy

Always try to get out of paying claims! There is a excuse for every claim they do not pay. Had a heat pump replaced and sent me 150.00 for a 5300.00 claim. Stated unit had rust on it?

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 22nd, 2019

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Verified Customer

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Donald Fuller

My refrigerator stopped working and they couldn't provide a repair tech for 3 days. No compensation for lost food in refrigerator or freezer.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 22nd, 2019

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Verified Customer

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John Newson

False advertisement in regard to refrigerator repair that do not include the ice maker which is part of the refrigerator. That''s not good business.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

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Verified Customer

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Gerald

They have done well on our claims. Fair prices and excellent response to our needs.

4 years ago

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Dominick Balistreri

They do not pay enough for replacements. Repairmen take at least a day or more, which is a problem when your heating system breaks down.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We are glad to report that our records show that our Case Manager has provided you with a satisfactory resolution.

Nov. 22nd, 2019

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Verified Customer

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Suresh Khattar

Because the Contractor was a Professional and he knew his job and fixed the issue

4 years ago

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Sandy Heffner

I am getting emails to sign up and I can not unsubscribe. I am already a member. The service is good.

4 years ago

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Linda

My garage door was not working. I had someone out within 2 days. Everything was great.

5 years ago

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Loretta And Edwin

I've had two service calls and I've been very pleased with the service people they send out.

5 years ago

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Gaurav

My dryer broke down so I booked with choice online. Someone came out the next day and fixed it.

5 years ago

Choice Home Warranty Reviews